GoAir Passenger Reviews and GoAir Customer Trip Reports   No Star Ranking Awarded         Add your GoAir Review   GoAir has not been Awarded a Star Ranking   Airline Reviews : A-Z Index       Customer Review scoring : GoAir   7.1 out of 10 17 reviews

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GoAir customer review :  23 December 2012 by Tom Baum   (UK)

I flew Nagpur - Delhi on 15th December. Checked in early by a very friendly assistant who advised me to check my bag although not strictly necessary on a quietish flight. I was offered an upgrade to Business for RS2,500 but refused. Advised to remain landside until called. We were called through security after the preceding flight to Pune has cleared. Boarding was upstairs via landbridge. I was asleep before our take-off and only woke on the approach. Even though we landed just 6 minutes late, the crew were very apologetic. Bussed to Domestic Terminal 1D and luggage appeared soon after. Efficient flight but no cheaper than the Air India service I had taken the day before.

GoAir customer review :  13 December 2012 by Rishad Patell   (India)

BOM to Goa. Check in was quick and easy although the queues were long. Old busses at Bombay airport are not very comfortable. Nice flight but one of the AC's was not working and that delayed us a bit. Cabin crew tend not to smile a lot. Flight was okay but aircraft seemed old. Not very nice sandwiches on board. Did not know about their business class facility.

GoAir customer review :  24 September 2012 by K Moosbrugger   (Austria)

DEL-BLR in Business Class. Although Go Air is a budget airline they offer a business class in the first two rows with extra leg room and empty middle seat. Quick check-in in DEL, friendly and good onboard service, comfortable seating; small warm snack was served during flight and newspapers were available. Flight very punctual. Upon arrival in BLR a limousine took us from the aircraft to arrival hall and our baggage (marked as "priority") quickly arrived. Excellent value and service and will certainly use them again.

GoAir customer review :  3 August 2012 by Sanjeev Muralidharan   (USA)

BOM-MAA. A320 clean and flight on-time. 20kg free luggage like all other airlines in India. Food and retail for purchase. Good crew. Would fly again.

GoAir customer review :  11 June 2012 by Arvind Kumar   (India)

Goa-Mumbai flight on Go Air. The experience was simply horrible. The flight was delayed by more than 2 hours. On landing at Mumbai Airport, we had to wait for more than 1 hour for our baggage as there were no Go-Air staff for the same. I will never ever book any flight from Go-Air in future.

GoAir customer review :  23 August 2011 by Shripad Chaudhari   (India)

I am a senior citizen, age 77. PNQ-BLR. Crew were efficient and polite, flight was not only punctual but we made it to BLR early. I requested a steward to take down the airbag, rather heavy for me and he even carried it to the exit.

GoAir customer review :  14 March 2011 by P Singh   (Australia)

DEL-PAT-DEL, new aircraft, good inflight annouNcements, flights on time, value for money. Will fly them again when I go to India.

GoAir customer review :  2 January 2011 by J Ponces   (India)

DEL-COK, new airplanes, but seat 180 passengers on an A320 that generally take 150. Basically, a bus with wings. Food good but not free. Service quite good and professional. Delays, as in all Indian airlines.

GoAir customer review :  27 November 2010 by Simon Dadd   (India)

DEL-Badogra. Go Air have moved to Terminal 1 D so no more awful departure terminal. On time flight, crew efficient and pleasant. Seat pitch a bit tight but otherwise fine. New and clean plane. Could do with buying some low floor buses for the terminal to plane bus - the ones in use are very poor in terms of accessibility with steep steps.

GoAir customer review :  9 October 2010 by Simon Dadd   (India)

DEL-MUM. Not bad - clean planes, decent crew, but the first two rows they call business class even though they are the same seats as the rest of the cabin and charge a large additional sum - not worth it. On time performance good, fine for budget travel. The real downside is that they use the old domestic terminal in Delhi -a real dump!

GoAir customer review :  22 July 2010 by Adnan Mir   (Australia)

Mumbai-Bangalore. Seats terribly cramped and lack of space in the above luggage bins. Pleasantly surpised by the auction for goods on the aircraft, first time I have seen that but being a budget air carrier not surprised. Overall for a short haul trip not bad and value for money.

GoAir customer review :  30 April 2010 by S Taynton   (Kazakhstan)

Delhi - Goa. Easy check in at Delhi Airport We had booked business class tickets which gives you a seat in between a little extra legroom. Food was good, you do not pay for it in business, as was the seat. Overall a pleasant journey and would use them again.

GoAir customer review : 18 September 2009 : by A Andersson

Customer Rating : 4/5

BOM-DEL, DEL-Jimmu and DEL-GOI. Very pleasant airline. Good fares and upgrade to business and only INR1000 (15 euro). Food and drink served free and all middle seats empty. Nearly new A320s. Friendly crew.

GOAIR review : 18 May 2009 : by G Abrol

Customer Rating : 4/5

Delhi-Bombay booked a few hours before the flight and got a very low fare. At the airport took only 4 mins from baggage screening to getting my boarding card, quick security check, bussed to the plane. Airbus 320 with spacious seat. Food for purchase. GoAir only sells vegetarian food unlike Spicejet which also sells non-veg sandwiches. Food price reasonable and eatables fresh. Cabin crew response was swift.

GOAIR review : 5 May 2008 : by Rohit Mishra

BOM-DEL. Flight was late, eventually departing about 1:40 hrs past the scheduled departure of 1410 hrs. No information till I reached the boarding gate (I had picked up boarding card several hours before), despite providing my mobile number for SMS alerts while booking online. No explanation offered, nor apologies, even on-board, except the standard regret at touchdown. Very mediocre. That's two of two poor experiences with Go Air.

GoAir - by Krishnan Chitoor

19 January 2007   Customer Rating : n/a

BOM-COK-CJB during the Christmas period - newish A320 and in spite of the 3/4 hour delay at BOM, landed at CJB just 15 minutes behind schedule. Fairly well patronised and quite a decent flight for the price. Well groomed in-flight attendants; courteous and efficient.

GoAir - by Kurt Mueller

10 June 2006

BOM-DEL. A-320 with a passenger load of 50%. Punctual departure and landing. Speedy delivery of luggage. Uneventful flight. However, still no hot beverages on sale - according to FA, company is still evaluating customer feedback on this issue. I would have thought that the question of serving tea and coffee on a flight departing at 7.00 a.m. would have been a no-brainer, even for an airline started by a company with its core competence in textiles.

GoAir - by Naveen Manivannan

9 March 2006

MAA-HYD. Booking tickets on the Internet was a breeze. Seats can be reserved while booking. Check-in swift and efficient, handled by staff in 'elves' like costumes. Onboard, the aircraft was clean and fresh. The seats were cramped. If the seat in front is pushed back fully, it would be difficult to read a newspaper. As Go Air is a no-frills airline, nothing was complementary - not even an inhouse flight magazine. No overhead inflight entertainment system. Some chips and beverages were on sale. FA and announcements by the captain were efficient and friendly. I felt Go Air is what an efficient Air Deccan would have been! Would fly again provided convenient schedules.