STAR ALLIANCE member review :  18 October 2007  by Alan Wan   (UK)

Customer Satisfaction :

Tier Status:

Neither

Product Consistency:

4.0

Airport facilities:

0.0

I have been a Star Alliance member for 7 years I used to earn my miles with Singapore Airlines but switched to BMI Diamond Club about 4 years ago as the scheme is generous and I earn extra miles through their credit card and car hire partners. So far I redeemed an economy/biz flight from the UK to/from the USA for my honeymoon last year. And I have just redeemed a pair of First/Biz flights from UK to Hong Kong for miles + a money top up.

STAR ALLIANCE member review :  18 September 2007  by Jonathan Reed   (USA)

Customer Satisfaction :

Tier Status:

Gold

Product Consistency:

4.0

Airport facilities:

4.0

I've been pleased that I could use my miles from United's program to get business class super saver award flights to Asia on 4 and 5 star airlines. So I find the redeemable miles very valuable. Whenever I fly Star Alliance I use my United Mileage Plus number to earn United redeemable miles and elite qualifying miles. It took me a while to realize that not all of United's Star Alliance partners have the same policy on my earning United redeemable and elite qualifying miles on their flights. For example, United, USAir and transatlantic Lufthansa will give me 100% redeemable mileage bonus due to my United status, whereas Air Canada won't and if I book Air Canada's Tango fare (its cheapest) I either don't get redeemable miles or get reduced redeemable miles. Likewise premium class elite qualifying mile bonuses are available to me if I fly United, USAir or transatlantic Lufthansa, but not, apparently, if I fly any other Star Alliance carrier. As Star Alliance Gold I can use any Star Alliance Gold lounge when flying coach internationally, even if I am not flying on the lounge's airline. Thus I can use Air Canada's very nice Maple Leaf lounges in Canada when flying to the US whether I fly USAir or Air Canada. Star Alliance needs more coverage in South America. Otherwise, it seems pretty easy to find good Star Alliance options for wherever I want to go.

STAR ALLIANCE member review :  16 September 2007  -  Petr Machacek   (Czech Republic)

Customer Satisfaction :

Tier Status:

Gold

Product Consistency:

4.0

Airport facilities:

4.0

Star Alliance is working very well. I have good experience with check-in, including the cross- airlines check-in, lounges, boarding passes for onward routes are normally given (first and onwards flight ... if you need third connection, it is true you often don't get 3rd pass), routes network they serve is also great. They may not have the very best economy class within their members, but I am very frequent traveller and I am in general very satisfied. Only remark to miles: the credit you get for lower economy booking-classes (E,L,T,U - 125 miles) is for laugh. Often these tickets are pretty expensive, too, and this mileage credit is unreasonably low. Star Alliance should re-consider if this still provides an incentive to fly with them, benchmarked to other alliances.

STAR ALLIANCE member review :  11 September 2007  -  Garry Buick   (UK)

Customer Satisfaction :

Tier Status:

Gold

Product Consistency:

4.0

Airport facilities:

4.0

Generally satisfied - am Lufthansa Senator although have been living in Asia recently so rarely flew LH. Have been waitlisted frequently (on OZ, SK, OS, TG, and even SQ) and when Star gold number went in normally confirmed within a few hours. Numerous upgrades not from my 'own' airline - BD & OZ in particular. Also often used the excess baggage allowance on all airlines & lounges without any issue. Would however say that SQ in my experience are probably the least likely to 'recognise' other Star members gold card holders.

STAR ALLIANCE member review :  6 September 2007  -  M Preston   (Spain)

Customer Satisfaction :

Tier Status:

Silver

Product Consistency:

1.0

Airport facilities:

2.0

I lost faith in this product when I had a problem in Toronto and needed to get onto an AC flight to Vancouver. I went to the AC ticket counter at Toronto Airport and was told all flights were full. Priority waitlist? Why? Because I have a LH Senator Card (that was a couple of years ago). I was told : "That makes you a good customer of Lufthansa but to us you are the same as ayone else who stands at this counter."

STAR ALLIANCE member review :  2 September 2007  -  Michael Zens    (Singapore)

Customer Satisfaction :

Tier Status:

Gold

Product Consistency:

3.0

Airport facilities:

3.0

Between what's promised on the advertising and reality is a big gap. While you surely can earn miles on all airlines, you never find out easily if and how many miles you get in a booking class. Try to connect from one Star Alliance flight to another even with one ticket - More often you cannot get the boarding card than you can. Sometime you can't even get a boarding card for an ongoing flight with the same airline.