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Customer Review scoring : Star Alliance
6.3 out of 10  6.3 out of 10
34 reviews
 

 



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Star Alliance customer travel guide

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STAR ALLIANCE member review :  31 January 2011 by D Burr (UK)

Satisfaction : 10/10

Score 10 out of 10

Tier Status:

Silver

Product Consistency:

4/5

Airport facilities:

5/5

I am BMI Diamond Club standard blue tier member and delighted at being able to get Christmas peak season Business Class reward seats on South African Airways direct flight from Heathrow to Cape Town and back, we got 2 Business Class seats flying out on 20Dec10 and returning on 5Jan11. We have also just secured Business reward seats again on the same route for similar dates for this coming Christmas and New Year. Star Alliance Executive Lounge at Heathrow T1 was excellent, good choice of hot and cold snacks, self service alcoholic drinks and good showers.


STAR ALLIANCE member review :  24 January 2011 by Stein Walle (Norway)

Satisfaction : 8/10

Score 8 out of 10

Tier Status:

Gold

Product Consistency:

4/5

Airport facilities:

4/5

Star Alliance is still my preferred alliance as they allow me as a Gold member to take my family to the lounge when travelling Economy class. I had/have Gold/Elite status also with Oneworld, Skyteam and Etihad. None of those allow me to take the family to the lounge. I make around 30-40 return flights all over the World on business (most of the time C class) during a year and I find the Star Alliance Policy in this aspect superior to the others! My family goes with me only 2-3 times per year, so this is not a big burden to them. Thus, whenever I can I select Star Alliance before the other alliances/airlines. However, on my last trip with my family (AUH via FRA to OSL) I had trouble getting into LH lounge. I hope this is not a policy change.


STAR ALLIANCE member review :  7 January 2011 by A Ershad (USA)

Satisfaction : 8/10

Score 8 out of 10

Tier Status:

Gold

Product Consistency:

4/5

Airport facilities:

4/5

Platinum member of Continental Airlines. Since the merger with United decided to fly UA from JFK-LAX. Learned the hard way you do not get complementary upgrade on UA, so called PS flight. (In economy PS = One pillow and blanket). They treat you like a second class citizen when boarding for Star Alliance Gold member.


STAR ALLIANCE member review :  6 December 2010 by P Arthur (Luxembourg)

Satisfaction : 2/10

Score 2 out of 10

Tier Status:

Gold

Product Consistency:

3/5

Airport facilities:

5/5

Fully agree with the comments regarding lack of availability for award flights or upgrades using Lufthansa M&M. However it's important to distinguish by flight type: - award flights/upgrades within Europe - often possible. Award intercontinental flights/upgrades usually impossible. Also M&M appear to have an unwritten policy of only awarding on LH flights. Contingents on other star alliance carriers are usually always "exhausted". I've been using LH and star alliance out of FRA and LUX for a little over 15 years - mostly business or economy. The only real benefit now is the senator status that allows comfortable lounges and first class check-in/assistance.


STAR ALLIANCE member review :  6 December 2010 by R Downing    (Canada)

Satisfaction : 2/10

Score 0 out of 10

Tier Status:

Gold

Product Consistency:

1/5

Airport facilities:

1/5

Terrible experience with Star Alliance flying YYJ-YVR-FRA-BCN-VLD return Business (Star Alliance Gold status). Couldn't get boarding passes for Lufthansa legs from Victoria, had to get them from the check in desk in YVR. Was told that baggage would be interlined from BCN to VLD with Iberia. It wasnt. Air traffic strike in Spain meant I had to rebook return. Lufthansa refused to do this saying it was Air Canada's responsibility - Air Canada said no it was LH. Finally two hour call to Montreal on cell phone from BCN resulted in Air Canada rebooking - this took 12 hours and no compensation for extra two nights in BCN because neither airline accepts responsibility. Lufthansa claim they dont recognize the Air Canada ticket number on their system and cant make booking changes. Good work by Air Canada staffer in Montreal so who worked on every option and found one to get me home. Final beef, Star Alliance lounge at BCN refused me entry arriving as a Gold member in business class on Lufthansa because I was flying out on Iberia, not a GA member but the only airline that flies to VLD. Iberia gave me access to their lounge instead. What Alliance ?


STAR ALLIANCE member review :  22 September 2010 by R Downing    (Canada)

Member Satisfaction : 

3 Star Rating

Tier Status:

Gold

Product Consistency:

3/5

Airport facilities:

5/5

Alliance arrangements between Air Canada and Lufthansa work well in the booking, Aeroplan award, baggage and lounge access on all my flights from Victoria-Vancouver-Frankfurt and then on to other destinations (Delhi, Malta etc). AC/LH discounts on business, first and aeroplan awards in those classes are worth looking out for (less than flex economy some times). Latin American connections tare still a problem for the Alliance.


STAR ALLIANCE member review :  12 August 2010 by Bill Murphy    (UK)

 

Member Satisfaction : 

3 Star Rating

Tier Status:

Silver

Product Consistency:

4/5

Airport facilities:

1/5

I am a silver card alliance member through BMI. However I have contacted the alliance team on dozens of occasions to source business class flights between Manchester and Auckland, only to be told that there are no business class seats available. Can anyone advise me if there is a better way to secure business class seats using airmiles that going through the laborious telephone process. What is the point of being a member of the Star Alliance if they cannot give the customer what they want?


STAR ALLIANCE member review :  12 January 2010 by J Hang    (USA)

 

Member Satisfaction : 

4 Star Rating

Tier Status:

Gold

Product Consistency:

2/5

Airport facilities:

3/5

It appears that award redemption and upgrades are much more generous with the foreign carriers than the US carriers, with the exception of Singapore Airlines. Also, be warned that United apparently is trying to push its FFs into its own award inventory rather than allowing them to redeem through partner airlines. On several occasions, I tried to book F in NH or OZ and was told by UA that there isn't inventory when NH and OZ told me that there are actually inventory available for UA FFs. This is extremely annoying. Though, I looked in FF programs for most of the SA partners, and UA is probably one of the most generous when comes to awarding FFs with status. Also, I can't agree more with the previous post that the lack of consistency is irritating.


STAR ALLIANCE member review :  3 November 2009 by James Halley    (Thailand)

 

Member Satisfaction : 

5 Star Rating

Tier Status:

Gold

Product Consistency:

5/5

Airport facilities:

5/5

Update on my 2008 posting. Out of the blue the two carriers now co-operate and I can transit airside in BKK from and to CNX. Now the journey feels seamless!


STAR ALLIANCE member review :  3 June 2009 by Joakim Holmstrom   (Sweden)

 

Member Satisfaction : 

4 Star Rating

Tier Status:

Gold

Product Consistency:

5/5

Airport facilities:

5/5

Star is the best alliance. Their cooperation is good and the One Roof terminals (ARN T5/MUC T2/CDG T1 etc.) is good in service. Short time between changes and you can always ask crew for help.


STAR ALLIANCE member review :  29 August 2008 by James Halley   (Thailand)

 

Member Satisfaction : 

4 Star Rating

Tier Status:

Gold

Product Consistency:

4/5

Airport facilities:

5/5

Why cant Singapore Airlines and thai cooperate? A recent advertisement spoke of the outstanding alliance cooperation at Bangkok airport. Nothng could be further from the truth. I flying on domestically within Thailand. TG will not issue a boarding pass in trnasit if you arrive on SQ. so immigration has to be done with the masses in Bangkok, despite the special immigration desks for transit passengers. they blame immigration whom i have actually had stamp my passport only for TG to have it revoked. I fly TG a lot but I do find this lack of cooperation with SQ annoying. Having two major regional players doesnt work well, obviously.


STAR ALLIANCE member review :  28 August 2008 by A Arndt   (USA)

 

Member Satisfaction : 

4 Star Rating

Tier Status:

Silver

Product Consistency:

3/5

Airport facilities:

4/5

The Star Alliance Network provides an amazing assortment of destinations through its member airlines. While consistency amongst products and mileage accrual varies and sometimes seems unfair, they have a suberb product that definitely exceeds all other alliances. Lounges and upgrades (I have heard some complaints about advance upgrades, while I have found upgrading at checkin has for me at least been so far at a 100% success rate) are always consistant. The one problem I have found is that, where more situational at certain airports, ie. Chicago O'Hare and LAX, where airlines aren't consolidated within one terminal that baggage has to be reclaimed and rechecked with alliance carrier instead of bagged checked to final destination, which is common in the consolidated facilities. This besides the consistancy of product between airlines and mileage accrual seems to be my only sticking point, otherwise Star far exceeds Oneworld and Skyteam by leaps and bounds.





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