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Zakynthos Airport Passenger Reviews and Zakynthos Airport Traveller Reports
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ZAKYNTHOS AIRPORT customer review : 22 April 2012 by D De Dutton (UK) |
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Rating : 7/10 |  |
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Recommended |  |
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Things have improved vastly since the new terminal opened and the new baggage claim is very good, far
faster than Edinburgh or Glasgow. Return journeys can be a bit of a pain but the new departure lounge is
reasonably good. Airport staff we've found to be generally polite and helpful. Our tips for a happier return
trip: Buy any food or drink in your resort. Don't be in a rush to go through security to the departure lounge -
it's much nicer outside or in the check-in hall. If you smoke, there is a smoking room in the departure lounge.
Think about investing in a portable balance for weighing your baggage as if you are overweight it could cost
you.
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ZAKYNTHOS AIRPORT customer review : 12 September 2011 by M Allan (UK)
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Customer Rating : 4/5 |
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Been travelling to and from this airport for the past 4 years and it's generally a nice little place. Might help that we
travel on a Monday - I am given to understand that other days can be busier. Luggage retrieval on arrival is usually
fairly quick - certainly far quicker than at Manchester these days. Check-in on return leg is usually OK once you
master the separate weighing of the hold luggage. Slightly concerned on return journey this year when I triggered
the metal detector at security and was simply waved through - certainly not an experience I have had in any other
airport in these troubled times. The departure lounge is OK - duty free shop and snack bar. Prices are pretty much
as you would expect airside. Seating areas/loos etc usually clean. Never had a delay on return so never spent
much time there - an extended stay might be tricky. All in all a decent experience.
ZAKYNTHOS AIRPORT customer review : 18 May 2011 by Rebecca Smith (UK)
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Customer Rating : 1/5 |
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An airport I have travelled from and to for over 15 years, with little to no improvement. On
the way out from Manchester, the staff were excellent. Coming back via Zakynthos, we arrived at
the airport to be told to make three separate queues - for two open desks! The British holiday
staff directed people to the desks. We couldn't believe it when people were made to weigh not
only their hold luggage, but hand luggage and then their coats! How can you make people weigh
their coats? They were doing their best to catch people out on the weight. My suitcase was very
light (I am a small woman and simply cannot manage 20kgs) and yet I was told mine weighed
21kgs, despite it being 15 on the way out and my having jettisoned a lot of stuff. My mother's
was 20.7kgs, but they demanded that we pay £20 for being 2 kilos over - how is 1.7kgs two
kilos! - and when our hand luggage was under. I refused and said I wanted to argue the
point/transfer the load but the check-in agent insisted we go over to the desk to pay. I was
furious but managed to get hold of some British reps who let us transfer the luggage between
hand baggage and who argued with the check-in staff for us. Security was quick and the hellish,
cramped waiting area the same as always. The prices are a joke - EUR3 for a bottle of water and
EUR4.50 for a very sad-looking sausage roll. Buy drinks in bulk from the duty-free shop instead
of the snack counter. Just an awful place and the only part I dislike about travelling to this
beautiful island.
ZAKYNTHOS AIRPORT review : 14 August
2009 : by Z Wozniak
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Customer Rating : 1/5 | |
We went to Zakynthos for 11 days for our honeymoon. When we arrived to the airport, everything
was fine, we received our luggage very quickly. On the way back we showed our EU passports
and our flight tickets at check-in desk but suddenly we became suspicious just because we were
the only Europeans traveling with a British travel agency Thomas Cook and didn't have British
passports. We were asked to move away from the check-in desk and wait because they went to
check our passports. The British staff then came back with our passports which were fine and
wanted to see other forms of ID! Then they wanted to see any proof of residency in the UK like
bank card, credit card or NI number. They also asked for our hotel details on Zakynthos. We
felt like criminals there! Because we are in the EU and there is a free movement here, they
haven't got any right to ask for this if we haven't done anything wrong. We have never had
such bad experience on any other airport before. I understand that they have right to check
our passports in their systems but do they have a right to treat us worse than others just
because we haven't got British passports? We have lived in England for many years and paid tax
here and spend our money here and we thought it would be a good idea to buy our holiday in UK
travel agencies.
ZAKYNTHOS AIRPORT review : 28 October 2008 : by S Quinn
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Customer Rating : 4/5 | |
Airport re-vamp finished, no waiting outside and we were through in no time (even a helpful lady
there just to help with queries) Toilets were fine and lots of seating area. Must admit we were the
only flight leaving at that hour but it was one of the best Airport experiences I have had. (Warning
- quite a number of people had to pay for overweight luggage so don't bring too many bottles home!)
Duty free was a bit pricey but spacious!
ZAKYNTHOS AIRPORT review : 28 October 2008 : by Tom Maule
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Customer Rating : 2/5 |  |
On arrival this airport seems to operate fairly well with quick passport control and a reasonably
quick delivery of baggage - although there must be problems if more than two flights arrive together
(as often happens on ThuRsdays and Sundays) as there are only two carousels. Departures is a
different story - for a new terminal no opportunity has been taken to improve the check in system.
You arrive in a large check in hall so no waiting outside, but check in desks and baggage screening
in crammed at the right hand side. Scanners for checked luggage are so close to the desks that
there is only room for about six people in each line. There is easily enough room for these to be
placed well back from the desks. Tour Op. reps. are left to control numbers going through. Without
them it would be chaos. Security is a joke - the scanner operative spend to much time trying to get
people into the right line he never seemed to check any bags going through. The same at passport
control where one policeman was checking passports then going round to check the hand baggage and
body scanners - by the time he got there most people and bags had gone through. The main lounge is
a fair size, but there is very little seating. My flight was the only departure when I was here so
was not a big problem, but again chaos if more than one flight. The snack bar can only be described
as a rip-off! Duty Free is adequate with the normal holiday airport items for sale, not always as
cheap as in resort. Free for all through the gates - they had to do two headcounts on the aircraft
because people had walked through without giving up boarding passes.
ZAKYNTHOS AIRPORT review : 18 September 2008 : by T Denby
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Customer Rating : 2/5 | |
Poor airport, far too small for the volume of tourists that visit the island. We had to queue
outside in the baking sun in what can only be described as canopied bus shelters because the
terminal is not big enough to fit people in. Security was quite poor and check in was very old
fashioned the place needs updated. When i was there they only had 1 small duty free shop and 1
cafe/food outlet which was horrible and expensive. The only had around 3 gates which were just doors
out onto the runway. Its not very smart, needs to be bigger, needs modernising and i would hate to
be delayed there. Nice island shame about the airport.
ZAKYNTHOS AIRPORT review : 29 July 2008 : by Douglas Coombs
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Customer Rating : 2/5 | |
Still issues regarding the amount of time and standing around when departing. The tannoy system is
poor, cafe is very expensive. Its a shame that when you leave the Island after a great holiday the
last impression is of aN airport that is not really equipped to handle the volume of passengers in a
user friendly way.
ZAKYNTHOS AIRPORT review : 26 July 2008 : by James Hathaway
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Customer Rating : 1/5 | |
The new terminal, which is now used for arrivals and departures, is at least much bigger than the
old one! That said, the issues are still the same - lots of flights close together on Thursdays and
Sundays, not enough seating, the most expensive airport cafe in the world (€4 for a bag of crisps).
The duty free shop is bigger, so it now takes 3 minutes to get bored of looking at the tat rather
than 2 minutes.
ZAKYNTHOS AIRPORT review : 30 June 2008 : by Adrian Price
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Customer Rating : 2/5 | |
New Terminal feels good until they use the tannoy system. I am hard of hearing and it gives me a
blast every time they use it and you cant understand anything thats said on the system even in
English. After three messages everyone starts to gringe as soon as you here ding dong.
This has been like it now for weeks - even staff cant stand it so why is nothing done about it
ZAKYNTHOS AIRPORT review : 17 May 2008 : by K Cossy
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Customer Rating : 1/5 | |
As stated previously, the new airport used for arrivals is ok, hopefully this will soon be used for
departures too! The old airport used for departures is a horror story. Why oh why do they have so
many flights so close together and always on a Thurs. It's true that you stand outside for hours and
once inside there is nowhere to sit, only the dirty floor amongst lots of bodies. Take
sandwiches/rolls/crisps as the snack shop is extremely expensive. Also take plenty of drinks. There
is however air conditioning once inside, this has only been installed for the last couple of years!
It's such a shame that the airport lets Zakynthos down as it is such a beautiful island.
Zakynthos Airport by Gerald Gruenauer
17 February 2008 Customer Rating : 
When arriving, luggage on the wrong belt. Departure: Long queues (you have to line up already on the
place before the building), manual check-in procedures (they use paper cards and stickers), the guy
screening the luggage didn't even look on the screen! Airside no waiting space for many hundred
people. One kiosk/buffet, horrible prices - 2 coffee, 2 sandwiches = 17 Euros. Chaos when boarding
as 2 flights per gate (which is a glass door), the screen showed a third flight number and
destination). Although Zakynthos is a beautiful island, the airport is a big catastrophe.
Zakynthos Airport by Mike Wooldridge
24 January 2008 Customer Rating : 
Just come back from an out of season visit to Zante and pleased to say the new airport is nearly
finished and should be up and running come the first tourist plane to land in May 2008. From what I
could see (as it was boarded up) departures will now be in the same building as arrivals, it is
fairly large with at least 15 kiosks which means more shops, more car hire, hotel bookings & info
etc. There certainly are more check in desks and baggage scanners. An end to an uncomfortable exit
from the country is in sight!
Zakynthos Airport by Gordon Anderson
9 October 2007 Customer Rating :
The airport is a joke. On arrival most of our luggage arrived on one conveyor and after waiting we
looked over and the one missing case was going round the other belt. On the way home we were not
expecting conditions you would expect in a 3rd world country - waiting outside under tents and only
being allowed in a few at a time as there is only one scanner. Then to departures which has very few
seats and most people had to either stand or sit on the very dirty floor. The toilets were no better.
The roof has wires hanging loose and insulation is broken and hanging loose. I am giving this airport
1 star as this is the lowest but should be much lower.
Zakynthos Airport by Michael Allen
18 Septeber 2007 Customer Rating :
Arrivals was pretty much a breeze but departures is hell on earth. Highly disorganised check in
process, then once finally through to departures there are very few seats, the toilets are dirty and
inaccessible, the food ridiculously priced, the duty free totally useless and (once again)
inaccessible, acute lack of passenger information, announcements nearly impossible to hear, to many
flights all leaving at the same time resulting in far to many people crammed into hugely inadequate
facilities. This airport is a joke. Thousands upon thousands of tourists put vast amounts of money
into the island's economy each year, the very least they deserve is comfortable and accessible
facilities ahead of the return journey.
Zakynthos Airport by Sue Bird
17 July 2007 Customer Rating :
We waited in blistering heat for nearly 4 hours being herded around like
cattle until we finally were rushed to our airplane. There was nowhere
to sit except on the dusty ground (which we did) and never actually got
to see the departure lounge at all. I'm sure things will improve when
the new airport is finished and think its just a question of a tiny
airport which was never intended for so many tourists. Having said all
that it certainly would not stop us going to such a fabulous place
again.
Zakynthos Airport by C Collins
14 June 2007 Customer Rating :
The arrival airport was ok, but we did get there when no-one around and
the luggage still took ages to go on the conveyor, so could imagine what
it will be like in height of the summer! The tiny airport building
which we departed from is awful, but we were warned. We waited outside
for 1.5 hours before being able to go in to the check-in desk, then once
through to the 'departure area', people everywhere, sitting on the few
seats available, the floor, staircase and just generally standing
around.
Zakynthos Airport by K Closs
28 May 2007 Customer Rating :
Arriving in the new airport is satisfactory (you need a euro for a
trolley), however departing from the old airport is a nightmare. You can
stand outside in one of the many queues for hours in the very hot
temperatures.( Take plenty to drink) Once inside there are a couple of
seats and the remainder of the floor is covered with bodies! Take a
snack as the prices are ridiculous. Lets hope the new airport will soon
be fully operational (its been open 2 years already!) and then maybe we
can tell a different story!
Zakynthos Airport by Derek Connors
22 September 2006 Customer Rating : n/a
Came back from Zakynthos a week ago. Arrivals was uneventful, just the
sort of delay you would expect in any small airport. We waited much
longer in Rhodes airport. It's worth knowing that if you want to use a
luggage trolley you need Euro coins. Departures is a different story,
as bad as has been said so I wont repeat. Lavatories are downstairs and
about half out of order. Anyone with walking difficulties may not be
able to handle the spiral staircase. The woman I saw in a wheelchair
certainly couldn't. Maybe by next year the new departures will be open.
Zakynthos Airport by Chris Clarke
18 May 2006
Just come back from Zakynthos. They have now built another airport and
we took just half an hour to get our bags - (two conveyor belts) and get
our car. No problems at all. The return is different - you do stand
outside under cover, but was quite quick to get through. Standing only
in departures, and 7-up is over 4 euros.
Zakynthos Airport by James Stafford
18 April 2006
On arrival, we wondered whether the baggage conveyor was hand cranked
since it took nearly 2 hours to get our luggage. This wasn't helped by
several flights landing within a short space of time which meant the
arrival area was crammed full of people. On departure, despite not
travelling in the high season, the queues to get into the terminal were
horendous. The Thomas Cook staff tried their best to keep everyone
entertained but waiting over an hour in stifling heat was not easy.
Once we finally checked in, the departure lounge was tiny and very
overcrowded. There was hardly any room to stand, let alone sit.
Zakynthos Airport by D Coulthard
25 October 2005
The smallest airport in Europe I would say, its worth going to the
island just for the experience of the airport. seven flights arrive in
35 mins with one baggage belt in arrivals and one toilet. If you would
like to experience what JFK would be like with only a handful check in
desks and one arrivals baggage belt then go in July/August to Zante.
Also you get to stand for check in outside in 30 deg heat if you don't
get to the desk first, so take plenty of water with you!! Nightmare of
an airport!!
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