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Zurich Airport Passenger Reviews and Zurich Airport Traveller Reports
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ZURICH AIRPORT customer review : 19 April 2013 by Peter Tobe (Switzerland) |
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Rating : 10/10 |  |
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Recommended |  |
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Having been flying through ZRH for 10 years. The new security is excellent. I never queue. Walking distances
are more than ok. (Try Shengen to Non-Shengen in VIE). For me this is a most convenient airport given its
size and connections offered. I really would like to see some of this convenience at other airports.
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ZURICH AIRPORT customer review : 28 February 2013 by Daniele Bersani (Switzerland) |
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Rating : 10/10 | |
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Recommended | |
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Compared to any other airport Zurich is efficient and despite all the UK Pax comments, it is very easy to
transfer between terminals. You can hardly find an airport the same size in Europe where you can spend time
in a state-of-the-art environment and find boutiques like Hermes, Gucci, Swiss Watches etc so close to each
other. After the introduction of the central security check-point and the central location of the airside centre,
walking to A or B/D terminal is a breeze and never takes more than 5 min. Transferring to E is easy as well.
Take the escalator and board the tube train. Within 4 mins you will reach terminal E and from there of course
you need to walk 5-10 min since Zurich is no provincial airport. Staff at security check are always friendly and
helpfu. Comments about non priority lanes are just false. There are clearly marked business (blue), first (red)
and economy (green) lanes.
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ZURICH AIRPORT customer review : 5 February 2013 by N Barnsley (Spain) |
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Rating : 9/10 |  |
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Recommended | |
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A very efficient, clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The
connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB
to the Gate.
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ZURICH AIRPORT customer review : 14 January 2013 by W Koch (Germany) |
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Rating : 10/10 | |
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Recommended | |
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A very efficient, clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The
connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB
to the Gate.
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ZURICH AIRPORT customer review : 7 January 2013 by S Majid (Malaysia) |
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Rating : 10/10 | |
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Recommended | |
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ZRH is really an airport in its own class. Complete separation of check-in and arrival building from the airport
shopping centre and central train station provides a fresh view of how an airport should be designed.
Passport clearance was fast, signages were clear, and they even had kids playing room as part of family
services. Typical Swiss efficiency and high quality offerings, so there wasn't a reason to complain about price.
Forget other airports, this is the only true competition to Changi Airport.
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ZURICH AIRPORT customer review : 2 January 2013 by B Smith (Singapore) |
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Rating : 10/10 | |
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Recommended | |
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Clean, friendly airport; did not transfer terminals, traveling with family - excellent kids play gym, free cell
phone recharging point, sensible layout, breathtaking scenery.
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ZURICH AIRPORT customer review : 4 September 2012 by S Taylor (UK) |
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Rating : 1/10 |  |
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Recommended |  |
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Came through Zurich as a transit airport, travelling from Larnaca to Heathrow. Not impressed at all. We had
nearly 45mins but took a long time to make our way between terminals. We had already gone through
security at Larnaca and were not expecting to have to go through again. There was a very long queue only
one site was open and the lady was very slow meaning that we very nearly missed our flight. So much for
Swiss efficiency! Also if we had purchased duty free at Larnaca it appears that we would not have been able
to take it with us onto the flight you are not told this anywhere on any of the literature or on their website.
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ZURICH AIRPORT customer review : 26 July 2012 by J Kingston (USA) |
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Rating : 10/10 | |
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Recommended | |
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Zurich has transformed itself. It is now a remarkable, user friendly, efficient airport. Security is a breeze
particularly for C and F pax. Never a line. Even at rush hour passport control is quick. I find I can start at
my hotel in downtown Zurich (near Rennweg), walk to the train station, hop on the train, arrive at the airport,
clear security and be in the SWISS Senator Lounge all in 30 minutes total. I can't think of another major
airport that can match that.
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ZURICH AIRPORT customer review : 26 July 2012 by Tor Idar Larsen (Norway) |
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Rating : 7/10 |  |
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Recommended | |
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It might just be too big for it's own good. Fantastic layout and shops/restaurants are neatly integrated into
the look of the place. Splendid. No free wi-fi, absolutely horrible not giving this for free. Shops are expensive
Switzerland style, but the chocolate stores looks smashing. Everything went very smoothly indeed during my
travel. Not much queuing, but perhaps a bit too much walking and travelling between terminals as it felt like
it wasn't very much needed. However, this airport hits the top mark from all the airports I've been to. Would
love another connection at ZRH.
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ZURICH AIRPORT customer review : 21 March 2012 by M Supersonic (Switzerland) |
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Rating : 9/10 | |
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Recommended | |
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Very convenient as usual. Quick security and immigration, many smoking rooms, clean, quick baggage
delivery, nice shops and other facilities.
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ZURICH AIRPORT customer review : 9 March 2012 by Ravi Mene (UK) |
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Rating : 5/10 |  |
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Recommended | |
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The transit at Zurich airport is a nightmare, we had 50 minutes to transfer to E gates. First the train
connecting the terminals, all coaches cannot be accessed as the platform is divided and half the train stops
on the other side. On arrival at E gates the security queue was long and slow, there was NO priority lane for
business/First class passengers, no one to help you through. We would have nearly missed our flight, made it
with 2 minutes to spare. Overall experience not conducive to good health.
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ZURICH AIRPORT customer review : 7 March 2012 by A Bergmann (Switzerland) |
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Rating : 3/10 |  |
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Recommended | |
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I'm flying roughly 40 flights from ZRH. I agree with one of the previous posters stating that ZRH used to be
convenient until E gates opened. I had hoped the new centralized security control would lead to an
improvement. The improvement is to put it nicely, rather marginal. The main issue are still waiting times a
security control (including priority lanes), immigration and for the Heidi train to/from E gates. Despite some
advantages, such as cleanliness, ZRH can't compete with - say - AMS, CPH, MAD, MUC, VIE - just to mention
a few in its league.
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ZURICH AIRPORT customer review : 8 February 2012 by D Johnson (USA) |
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Rating : 5/10 | |
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Recommended | |
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Too big for its own good, takes far too long to get from one gate to another for connections. Major hub in a
city with a night ban is always a problem, no free wi-fi and far too many duty-free hawkers and not enough
convenience kiosks.
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ZURICH AIRPORT customer review : 20 January 2012 by Angelo Tzarevski (South Africa) |
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Rating : 9/10 | |
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Recommended | |
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JNB-ZRH-SOF return. Very clean and well-organised airport. Transfer is a dream. Immigration and security are
efficiently done and relatively quick. I found airport staff quite friendly and helpful. Signage is good and
transfer between the two terminals is quick with the underground train. There are lots of duty free shops but
be aware that pretty much all are high-end designer brands and quite expensive. Food and everything else is
generally very expensive (you are in Switzerland after all).
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ZURICH AIRPORT customer review : 20 September 2011 by A Eckardt (China)
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Customer Rating : 3/5 |
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Nice Airport to start and end a journey but not good for transit. Flying SIN-ZRH-FRA, arrived with Swiss in the
morning with a delay and needed to run to get the connection to FRA. Not a nice treatment for First Class
passengers after a long haul flight, why couldn't there be a car pick up for priority pax like at the beginning of the
journey? Unfortunately an hour later I was in FRA but my luggage was still in Zurich, but they could manage to get
it to my home 1 day later.
ZURICH AIRPORT customer review : 12 September 2011 by N Werner (Switzerland)
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Customer Rating : 4/5 |
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In general a good airport but if you have a flight leaving to i.e. London on Swiss you have to use those shabby and
dingy old B gates until the new terminal is done and you have to be bussed to the gate which is annoying. I don't
understand why Swiss cannot use the E gates until the new terminal is open. Also check-in staff are usually not
friendly and can be a bit snotty regardless what airline and class you fly. As they are now also changing the security
checks in the E terminal you have to walk a long detour to pass security. It's still a good airport but you can also
see that they are expanding and are no longer that small and efficient airport of the past.
ZURICH AIRPORT customer review : 30 July 2011 by A Pugh (Belgium)
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Customer Rating : 5/5 |
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I was on a return BRU-ZRH-YUL a few weeks ago and it was my first time in ZRH. I found the airport well-designed
and the subway ride between gates A and gates E was pleasant and certainly original. The gates were roomy and
despite the airport being extremely crowded as it was summer vacation, I found the experience more than ok. I
prefer a connection in ZRH to a connection in CDG or LHR. So far, I have flown to many airports in both Europe and
North America and I found ZRH one of the most user-friendly, along with BRU.
ZURICH AIRPORT customer review : 27 July 2011 by J Dargusch (Australia)
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Customer Rating : 2/5 |
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My daughter and I flew out from Terminal E. It took us well over 1hr from arriving at the Internet check-in area to
reaching our gate, and we certainly did not waste any time. The distance that needs to be covered to arrive at the
E gates is ridiculous - up and down escalators many times, long walks, a train, then more walking, and more
escalators. There was a huge queue at the passport check point, with only 2 officers on duty at the time.
ZURICH AIRPORT customer review : 26 July 2011 by M Pajunen (Finland)
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Customer Rating : 5/5 |
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Connection flight at Zurich airport, on route SIN-ZRH-HEL. A pleasant experience, a modern new terminal with
good services, though price level was very high. The personnel was exceptionally friendly, from the security to the
gate services.
ZURICH AIRPORT customer review : 29 May 2011 by Paul Van Alsten (France)
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Customer Rating : 5/5 |
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Efficient and pleasant transit through ZRH. Clear signs, quick security checks, friendly staff.
Toilets spotlessly clean. On the downside the A boarding area is very warm and has limited
seating facilities. Food prices rather high as elsewhere in Switzerland.
ZURICH AIRPORT customer review : 9 January 2011 by Miles Canne (Spain)
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Customer Rating : 4/5 |
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Transitted twice through Zurich in the last month and overall, very good experiences. The
airport is well designed and clearly signed with lots of information screens. Only glitch, a
long wait at the understaffed security check on my return journey.
ZURICH AIRPORT customer review : 7 October 2010 by Kurt Muller (Germany)
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Customer Rating : 2/5 |
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In transit through ZRH a few days ago, with (late) arrival by LX at 2215 and an onward flight
by LX at 2240. Incoming flight directed to a remote bay, so a totally unwelcome bus journey
got thrown in. Security at Terminal A the pits - obviously unhappy to have to work late at
night. My bag, which had passed security at MAN without a problem, was put aside and left
unattended for at least five minutes (as one of the two security staff casually clocked out,
leaving a single officer behind whose customer relations skills were basic, to put it
politely). My bag was then reluctantly hand-searched, almost trying to make a point of having
my flight wait. It could be a perfect transit airport, but the facilities (air bridges) are
not used to its advantage and security seems to be heavily influenced by the TSA approach to
pax.
ZURICH AIRPORT customer review : 1 October 2010 by Gerald Chapman (UK)
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Customer Rating : 4/5 |
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We used the 'day rooms' overnight. As my wife is claustrophobic, we booked the triple room -
the doubles having no windows. However, clean quiet and comfortable, towels and toiletries
provided, with an early morning call for our onward journey. Showers and toilets equally clean
and usable. Be aware however that the transfer desks do not open until 6am which is very
unnerving when your flight is shown as 'boarding' and due to leave on schedule at 6.20am!
Apparently our anxiety was unnecessary as, having transferred our luggage already, they were
unlikely to leave without us!
ZURICH AIRPORT customer review : 26 September 2010 by D Hiralal (Switzerland)
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Customer Rating : 2/5 |
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Transiting via Zurich used to be great. Thanks to Terminal E the whole process is a mess.
If you have to transfer from terminals A/B to terminal E be ready for pushing and shoving to
enter the shuttle. This is just what you don't want after having a long distance flight Also
the passport control leaving or arriving is very long and badly organised. Transfering between
terminals can take easily 45 mins. I can't understand how the Swiss who are generally so
efficient have made such a badly conceived new terminal.
ZURICH AIRPORT customer review : 8 August 2010 by Walter Bertschinger (Switzerland)
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Customer Rating : 3/5 |
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Zurich Airport was one of the world's best until Terminal E was built. The procedure to get to
the gates now takes 30 minutes longer, often including the experience of getting squeezed
between other passengers on the terminal access train. Terminal E has terrible acoustics (what
is announced on the loud-speakers is often incomprehensible). The men's toilets are located a
floor above the waiting area; luggage must be carried up and down stairs. Architecturally,
this terminal is a disaster. It definitely does not justify the extremely high airport fees
(which were massively increased at the time of the opening of Terminal E).
ZURICH AIRPORT customer review : 20 July 2010 by N Werner (Switzerland)
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Customer Rating : 4/5 |
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ZRH is a practical airport but not as good as SIN, HKG or KUL. It is easy to navigate,
transportation to and from the airport is good and shopping choices are not bad either. Once
airside there are some nice choices but beware that Zurich is an expensive airport. The SWISS
lounges are ok but nothing to write home about. Staff is ok but usually not overly friendly.
Security is a hit and miss as sometimes the queues are horrendous and at other times the
queues are non-existent. Staff is usually not too friendly but that's rather common throughout
the world. To sum it up - efficient, quick and functional.
ZURICH AIRPORT customer review : 17 July 2010 by B Walberer (USA)
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Customer Rating : 4/5 |
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ZRH is an excellent airport, with clear signage and a good selection of shops and restaurants,
although the latter can be quite expensive. The gate areas are clearly marked and provide
sufficient seating opportunities. Staff are quite friendly.
ZURICH AIRPORT customer review : 1 July 2010 by R Riseborough (Australia)
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Customer Rating : 5/5 |
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Good airport, clean, good facilities, friendly staff. Travelled from Helsinki to Zurich.
Helsinki a nightmare, they should learn from Zurich.
ZURICH AIRPORT customer review : 13 April 2010 by Chris Joynes (Switzerland)
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Customer Rating : 2/5 |
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ZRH is quite good when leaving from Terminal A but the pits when leaving from Terminal B. I
recently flew to Manchester and left from and returned to Terminal B. If my memory serves me
correctly, the chaotic boarding of the bus at the gate, took about an hour. We had yet another
treat in store for the return, as the remote stand was only just in ZRH! Moreover, the bus was
late and, again, chaos at the terminal as connecting pax had to clear customs before sprinting
to Terminal A, only to be met with more security queues. Outbound flight was about 30 minutes
late, inbound was even more. Both delays were due directly to the outdated, badly-organised,
cramped and obsolete Terminal B. As if to add insult to injury, the SWISS Business Lounge in
Terminal B is quite frankly a joke.
ZURICH AIRPORT customer review : 7 April 2010 by Wiktor Karpowicz (Poland)
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Customer Rating : 2/5 |
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ZRH is ok if you fly with Star Alliance carrier and use gate A or E. Last time I was flying
with MALEV from gate B and hope never to do it again. After 45 minutes of standing in the
queue to an exceptionally understaffed security check I forgot all the positive feelings about
this clean and easily accessible airport, I almost missed my flight. Some passengers didn't
have enough luck. Nobody seems to care about it.
ZURICH AIRPORT customer review : 9 March 2010 by J Aberg (Sweden)
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Customer Rating : 5/5 |
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I decided to transfer here instead of at Heathrow on my way to the US, and it turned out to be
an excellent choice. Having travelled to and from Zurich many times, this was the first time I
transfered to an intercontinental flight. It was a real pleasure, and I recommend Zurich
whole-heartedly!
ZURICH AIRPORT customer review : 9 March 2010 by F Van Tatenhove (Netherlands)
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Customer Rating : 5/5 |
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ZRH has a good foot traffic flow inside the airport. The train and taxis to ZRH are swift and
safe. Bathrooms are clean and of sufficient quantity. The customs are efficient and honest.
ZURICH AIRPORT customer review : 19 February 2010 by Philip Keating (UK)
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Customer Rating : 5/5 |
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Very good airport. The cows mooing on the train can be annoying at 0600. No negative points.
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