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Zurich Airport
8.1 out of 10  8.1 out of 10
140 reviews

 



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ZURICH AIRPORT customer review :  12 April 2014 by S Chander    (Australia)

Rating : 1/10

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Recommended

Found it extremely difficult to navigate through the airport. Check in are at 2 levels and further divided into rows. Finding the tax refund place was though. Things are sign posted up to a point then stops, when there are still further direction options. Aesthetically unappealing as well. Don't know that I want to travel through this airport again.



ZURICH AIRPORT customer review :  21 March 2014 by W Bertschinger    (Switzerland)

Rating : 2/10

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Recommended

I live in Zurich, so have no choice but to use this airport. Zurich Airport used to be excellent - things were efficient and quick. In 10 minutes, one got from check-in to the gates furthest away. In the year 2000, the airport was privatised, in 2003 Terminal E was opened and Terminal B closed. Around that time, the airport also received a ridiculous new name: "Unique". Unique indeed! Terminal E, which I have to use on most of my flights, turned Zurich Airport from one of the best to one of the worst airports. The architecture of the terminal is dreadful (a few things have been improved over the years), and the acoustics are bad and announcements sometimes hard to understand. But Unique achieved metropolitan status for Zurich - by building an airport train, just like they have in New York, London and Paris! The train doors open on one side only, so when the airport is busy the people getting off and those getting on get into each others' way, and especially their luggage does. Getting to the gates now takes 40 instead of 15 minutes. The gents' toilets in Terminal E are one floor up. I have on several occasions had to help elderly men who were struggling to get up the stairs with their trolleys (there is no lift). At no other airport have I ever encountered something as daft as this. There are other nonsensical features, including "information" which routinely misdirects people not used to this airport. Airport staff pass on the many complaints from passengers, but management never acts on this. Because of all these "improvements" those ten years ago, the airport charge was massively increased. In summary: Unique Zurich Airport got a toy train, most other things (including check-in and passport control) were made worse, and travellers pay higher fees for what they neither needed nor wanted. As a Swiss involved in tourism, I am quite unhappy and embarrassed that the "Gate to Switzerland" conveys the impression of considerable incompetence.



ZURICH AIRPORT customer review :  26 February 2014 by Vineet Bapat    (Canada)

Rating : 5/10

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Recommended

Changed planes in Zurich (Feb 2014), transiting through E gates. At best a very lacklustre, boring experience. Poor appearance - very basic, like they slapped it together from left-over concrete - reminded me of bad 70's architecture - grey walls punctuated by orange; terrible washrooms (men's, for some reason are one floor up and you have to take the stairs) - they look dingy and appear unclean. Very few stores - duty free is overpriced with a limited selection, staff are OK but they almost project a wary, apologetic attitude - understandable considering what they have to work with. Rather abrupt and terse staff at passport/security checkpoint. One cafe with somewhat reasonable prices, but still expensive coffee and pastries. Unfortunately this area (E gates) is all we got to see, hope it is not representative of the rest of the airport. I had hoped that Zurich would be an interesting change from our usual transit airports -Frankfurt, London and Amsterdam - however, it proved to be a real disappointment, leaving a poor impression of a beautiful country.



ZURICH AIRPORT customer review :  24 February 2014 by James Fitzgerald    (UK)

Rating : 3/10

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Recommended

Zurich Airport is basically a shopping centre. Great if you want to buy over-priced clothing and watches, or booze that is cheaper in the supermarket in UK. The dining facilities are woefully inadequate. A recent cooked breakfast there was sent back as it was cold. The replacement was lukewarm, horrible and horrendously expensive. Take sandwiches.



ZURICH AIRPORT customer review :  22 February 2014 by B Lynam    (Switzerland)

Rating : 6/10

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Recommended

Don't come to this airport hungry, unless you want a dinner of chocolate or from Caviar House. Agree that it is nice and clean airport but planned to get dinner here during my layover and was disappointed. Don't believe the signs that say there is plenty of shopping and restaurants in all gate areas. This does not apply to E gates. It is almost a ghost town here with one restaurant. I ordered the Thai curry; extremely small portion and tastes as if re-heated frozen food (I'm sure it was - there is no kitchen.)



ZURICH AIRPORT customer review :  10 December 2013 by F Wissmann    (Switzerland)

Rating : 9/10

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Recommended

Zurich airport is - in my point of view - one of the most efficient and passenger friendly airports in Europe. It is not a small, simple airport where you just can walk through, but everything is perfectly signposted and you just can't miss your destination. It doesn't matter if you arrive by car or train. From the check-in kiosks to the security check and the departure gates, everything is spotless and well organised, no need to wait for long in a queue at any place. Walking distances are not that short but OK for an airport of this size. But yes, prices in Switzerland are quite expensive.



ZURICH AIRPORT customer review :  5 November 2013 by Alan O'Connor    (Ireland)

Rating : 10/10

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Recommended

Flying from Dublin to Florence via Zurich 29/10/13. Very impressed. An easy connection. Don't need much connection time as long as planes are on time. Passport control easy. Big, busy but quiet airport. Very clean and well maintained. Plenty of shops and other ways of amusing yourself. Would recommend for connecting flights.



ZURICH AIRPORT customer review :  17 September 2013 by Y Manolias    (Switzerland)

Rating : 7/10

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Recommended

Nice airport, rather long walking distances compared to its size though. Staff is friendly, with average English skills (some will continue to reply back in Swiss German even though you reply back in English). The airport is very clean and of course very expensive too. Using this airport as a base, ends up being rather annoying, since fares are usually much higher compared to the corresponding reverse trip. Very good connections to Zurich city with all kinds of transport.



ZURICH AIRPORT customer review :  30 August 2013 by Davide Zara    (Italy)

Rating : 10/10

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Recommended

I always try fly Swiss from Italy connecting in Zurich because of several reasons: Airport is clean, not too big, not too small, all services available. Smoking area nice. Helpful staff (a bit cold in habit, but helpful). Nice Swiss/star alliance lounges and very fast connections.



ZURICH AIRPORT customer review :  19 August 2013 by C Kupper    (Malaysia)

Rating : 9/10

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Recommended

Very efficient, close to zero-waiting time airport (immigration, baggage). The free Internet concept does not exist at this airport and is the only disadvantage.



ZURICH AIRPORT customer review :  25 June 2013 by Aleksandra Bednarska    (Poland)

Rating : 10/10

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Recommended

Very well sign-posted, you can't get lost. Spacious, clean and well ventilated. Plenty of place to seat and relax, all the facilities you might expect at a class airport are there. Well ventilated, large and clean smoking zones close at hand in all terminals, they are many not just one as in many airports. Simply perfect.



ZURICH AIRPORT customer review :  19 April 2013 by Peter Tobe    (Switzerland)

Rating : 10/10

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Recommended

Having been flying through ZRH for 10 years. The new security is excellent. I never queue. Walking distances are more than ok. (Try Shengen to Non-Shengen in VIE). For me this is a most convenient airport given its size and connections offered. I really would like to see some of this convenience at other airports.



ZURICH AIRPORT customer review :  28 February 2013 by Daniele Bersani    (Switzerland)

Rating : 10/10

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Recommended

Compared to any other airport Zurich is efficient and despite all the UK Pax comments, it is very easy to transfer between terminals. You can hardly find an airport the same size in Europe where you can spend time in a state-of-the-art environment and find boutiques like Hermes, Gucci, Swiss Watches etc so close to each other. After the introduction of the central security check-point and the central location of the airside centre, walking to A or B/D terminal is a breeze and never takes more than 5 min. Transferring to E is easy as well. Take the escalator and board the tube train. Within 4 mins you will reach terminal E and from there of course you need to walk 5-10 min since Zurich is no provincial airport. Staff at security check are always friendly and helpfu. Comments about non priority lanes are just false. There are clearly marked business (blue), first (red) and economy (green) lanes.



ZURICH AIRPORT customer review :  5 February 2013 by N Barnsley    (Spain)

Rating : 9/10

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Recommended

A very efficient, clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB to the Gate.



ZURICH AIRPORT customer review :  14 January 2013 by W Koch    (Germany)

Rating : 10/10

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Recommended

A very efficient, clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB to the Gate.



ZURICH AIRPORT customer review :  7 January 2013 by S Majid    (Malaysia)

Rating : 10/10

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Recommended

ZRH is really an airport in its own class. Complete separation of check-in and arrival building from the airport shopping centre and central train station provides a fresh view of how an airport should be designed. Passport clearance was fast, signages were clear, and they even had kids playing room as part of family services. Typical Swiss efficiency and high quality offerings, so there wasn't a reason to complain about price. Forget other airports, this is the only true competition to Changi Airport.



ZURICH AIRPORT customer review :  2 January 2013 by B Smith    (Singapore)

Rating : 10/10

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Recommended

Clean, friendly airport; did not transfer terminals, traveling with family - excellent kids play gym, free cell phone recharging point, sensible layout, breathtaking scenery.



ZURICH AIRPORT customer review :  4 September 2012 by S Taylor    (UK)

Rating : 1/10

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Recommended

Came through Zurich as a transit airport, travelling from Larnaca to Heathrow. Not impressed at all. We had nearly 45mins but took a long time to make our way between terminals. We had already gone through security at Larnaca and were not expecting to have to go through again. There was a very long queue only one site was open and the lady was very slow meaning that we very nearly missed our flight. So much for Swiss efficiency! Also if we had purchased duty free at Larnaca it appears that we would not have been able to take it with us onto the flight you are not told this anywhere on any of the literature or on their website.



ZURICH AIRPORT customer review :  26 July 2012 by J Kingston    (USA)

Rating : 10/10

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Recommended

Zurich has transformed itself. It is now a remarkable, user friendly, efficient airport. Security is a breeze particularly for C and F pax. Never a line. Even at rush hour passport control is quick. I find I can start at my hotel in downtown Zurich (near Rennweg), walk to the train station, hop on the train, arrive at the airport, clear security and be in the SWISS Senator Lounge all in 30 minutes total. I can't think of another major airport that can match that.



ZURICH AIRPORT customer review :  26 July 2012 by Tor Idar Larsen    (Norway)

Rating : 7/10

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Recommended

It might just be too big for it's own good. Fantastic layout and shops/restaurants are neatly integrated into the look of the place. Splendid. No free wi-fi, absolutely horrible not giving this for free. Shops are expensive Switzerland style, but the chocolate stores looks smashing. Everything went very smoothly indeed during my travel. Not much queuing, but perhaps a bit too much walking and travelling between terminals as it felt like it wasn't very much needed. However, this airport hits the top mark from all the airports I've been to. Would love another connection at ZRH.



ZURICH AIRPORT customer review :  21 March 2012 by M Supersonic    (Switzerland)

Rating : 9/10

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Recommended

Very convenient as usual. Quick security and immigration, many smoking rooms, clean, quick baggage delivery, nice shops and other facilities.



ZURICH AIRPORT customer review :  9 March 2012 by Ravi Mene    (UK)

Rating : 5/10

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Recommended

The transit at Zurich airport is a nightmare, we had 50 minutes to transfer to E gates. First the train connecting the terminals, all coaches cannot be accessed as the platform is divided and half the train stops on the other side. On arrival at E gates the security queue was long and slow, there was NO priority lane for business/First class passengers, no one to help you through. We would have nearly missed our flight, made it with 2 minutes to spare. Overall experience not conducive to good health.



ZURICH AIRPORT customer review :  7 March 2012 by A Bergmann    (Switzerland)

Rating : 3/10

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Recommended

I'm flying roughly 40 flights from ZRH. I agree with one of the previous posters stating that ZRH used to be convenient until E gates opened. I had hoped the new centralized security control would lead to an improvement. The improvement is to put it nicely, rather marginal. The main issue are still waiting times a security control (including priority lanes), immigration and for the Heidi train to/from E gates. Despite some advantages, such as cleanliness, ZRH can't compete with - say - AMS, CPH, MAD, MUC, VIE - just to mention a few in its league.



ZURICH AIRPORT customer review :  8 February 2012 by D Johnson    (USA)

Rating : 5/10

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Recommended

Too big for its own good, takes far too long to get from one gate to another for connections. Major hub in a city with a night ban is always a problem, no free wi-fi and far too many duty-free hawkers and not enough convenience kiosks.



ZURICH AIRPORT customer review :  20 January 2012 by Angelo Tzarevski    (South Africa)

Rating : 9/10

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Recommended

JNB-ZRH-SOF return. Very clean and well-organised airport. Transfer is a dream. Immigration and security are efficiently done and relatively quick. I found airport staff quite friendly and helpful. Signage is good and transfer between the two terminals is quick with the underground train. There are lots of duty free shops but be aware that pretty much all are high-end designer brands and quite expensive. Food and everything else is generally very expensive (you are in Switzerland after all).



ZURICH AIRPORT customer review :  20 September 2011 by A Eckardt   (China)

Customer Rating :  3/5

3 Star Rating   

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Nice Airport to start and end a journey but not good for transit. Flying SIN-ZRH-FRA, arrived with Swiss in the morning with a delay and needed to run to get the connection to FRA. Not a nice treatment for First Class passengers after a long haul flight, why couldn't there be a car pick up for priority pax like at the beginning of the journey? Unfortunately an hour later I was in FRA but my luggage was still in Zurich, but they could manage to get it to my home 1 day later.


ZURICH AIRPORT customer review :  12 September 2011 by N Werner   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

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In general a good airport but if you have a flight leaving to i.e. London on Swiss you have to use those shabby and dingy old B gates until the new terminal is done and you have to be bussed to the gate which is annoying. I don't understand why Swiss cannot use the E gates until the new terminal is open. Also check-in staff are usually not friendly and can be a bit snotty regardless what airline and class you fly. As they are now also changing the security checks in the E terminal you have to walk a long detour to pass security. It's still a good airport but you can also see that they are expanding and are no longer that small and efficient airport of the past.


ZURICH AIRPORT customer review :  30 July 2011 by A Pugh   (Belgium)

Customer Rating :  5/5

5 Star Rating   

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I was on a return BRU-ZRH-YUL a few weeks ago and it was my first time in ZRH. I found the airport well-designed and the subway ride between gates A and gates E was pleasant and certainly original. The gates were roomy and despite the airport being extremely crowded as it was summer vacation, I found the experience more than ok. I prefer a connection in ZRH to a connection in CDG or LHR. So far, I have flown to many airports in both Europe and North America and I found ZRH one of the most user-friendly, along with BRU.


ZURICH AIRPORT customer review :  27 July 2011 by J Dargusch   (Australia)

Customer Rating :  2/5

2 Star Rating   

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My daughter and I flew out from Terminal E. It took us well over 1hr from arriving at the Internet check-in area to reaching our gate, and we certainly did not waste any time. The distance that needs to be covered to arrive at the E gates is ridiculous - up and down escalators many times, long walks, a train, then more walking, and more escalators. There was a huge queue at the passport check point, with only 2 officers on duty at the time.


ZURICH AIRPORT customer review :  26 July 2011 by M Pajunen   (Finland)

Customer Rating :  5/5

5 Star Rating   

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Connection flight at Zurich airport, on route SIN-ZRH-HEL. A pleasant experience, a modern new terminal with good services, though price level was very high. The personnel was exceptionally friendly, from the security to the gate services.


ZURICH AIRPORT customer review :  29 May 2011 by Paul Van Alsten   (France)

Customer Rating :  5/5

5 Star Rating   

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Efficient and pleasant transit through ZRH. Clear signs, quick security checks, friendly staff. Toilets spotlessly clean. On the downside the A boarding area is very warm and has limited seating facilities. Food prices rather high as elsewhere in Switzerland.


ZURICH AIRPORT customer review :  9 January 2011 by Miles Canne   (Spain)

Customer Rating :  4/5

4 Star Rating   

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Transitted twice through Zurich in the last month and overall, very good experiences. The airport is well designed and clearly signed with lots of information screens. Only glitch, a long wait at the understaffed security check on my return journey.


ZURICH AIRPORT customer review :  7 October 2010 by Kurt Muller   (Germany)

Customer Rating :  2/5

2 Star Rating   

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In transit through ZRH a few days ago, with (late) arrival by LX at 2215 and an onward flight by LX at 2240. Incoming flight directed to a remote bay, so a totally unwelcome bus journey got thrown in. Security at Terminal A the pits - obviously unhappy to have to work late at night. My bag, which had passed security at MAN without a problem, was put aside and left unattended for at least five minutes (as one of the two security staff casually clocked out, leaving a single officer behind whose customer relations skills were basic, to put it politely). My bag was then reluctantly hand-searched, almost trying to make a point of having my flight wait. It could be a perfect transit airport, but the facilities (air bridges) are not used to its advantage and security seems to be heavily influenced by the TSA approach to pax.


ZURICH AIRPORT customer review :  1 October 2010 by Gerald Chapman   (UK)

Customer Rating :  4/5

4 Star Rating   

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We used the 'day rooms' overnight. As my wife is claustrophobic, we booked the triple room - the doubles having no windows. However, clean quiet and comfortable, towels and toiletries provided, with an early morning call for our onward journey. Showers and toilets equally clean and usable. Be aware however that the transfer desks do not open until 6am which is very unnerving when your flight is shown as 'boarding' and due to leave on schedule at 6.20am! Apparently our anxiety was unnecessary as, having transferred our luggage already, they were unlikely to leave without us!


ZURICH AIRPORT customer review :  26 September 2010 by D Hiralal   (Switzerland)

Customer Rating :  2/5

2 Star Rating   

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Transiting via Zurich used to be great. Thanks to Terminal E the whole process is a mess. If you have to transfer from terminals A/B to terminal E be ready for pushing and shoving to enter the shuttle. This is just what you don't want after having a long distance flight Also the passport control leaving or arriving is very long and badly organised. Transfering between terminals can take easily 45 mins. I can't understand how the Swiss who are generally so efficient have made such a badly conceived new terminal.


ZURICH AIRPORT customer review :  8 August 2010 by Walter Bertschinger   (Switzerland)

Customer Rating :  3/5

3 Star Rating   

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Zurich Airport was one of the world's best until Terminal E was built. The procedure to get to the gates now takes 30 minutes longer, often including the experience of getting squeezed between other passengers on the terminal access train. Terminal E has terrible acoustics (what is announced on the loud-speakers is often incomprehensible). The men's toilets are located a floor above the waiting area; luggage must be carried up and down stairs. Architecturally, this terminal is a disaster. It definitely does not justify the extremely high airport fees (which were massively increased at the time of the opening of Terminal E).


ZURICH AIRPORT customer review :  20 July 2010 by N Werner   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

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ZRH is a practical airport but not as good as SIN, HKG or KUL. It is easy to navigate, transportation to and from the airport is good and shopping choices are not bad either. Once airside there are some nice choices but beware that Zurich is an expensive airport. The SWISS lounges are ok but nothing to write home about. Staff is ok but usually not overly friendly. Security is a hit and miss as sometimes the queues are horrendous and at other times the queues are non-existent. Staff is usually not too friendly but that's rather common throughout the world. To sum it up - efficient, quick and functional.


ZURICH AIRPORT customer review :  17 July 2010 by B Walberer   (USA)

Customer Rating :  4/5

4 Star Rating   

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ZRH is an excellent airport, with clear signage and a good selection of shops and restaurants, although the latter can be quite expensive. The gate areas are clearly marked and provide sufficient seating opportunities. Staff are quite friendly.


ZURICH AIRPORT customer review :  1 July 2010 by R Riseborough   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Good airport, clean, good facilities, friendly staff. Travelled from Helsinki to Zurich. Helsinki a nightmare, they should learn from Zurich.


ZURICH AIRPORT customer review :  13 April 2010 by Chris Joynes   (Switzerland)

Customer Rating :  2/5

2 Star Rating   

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ZRH is quite good when leaving from Terminal A but the pits when leaving from Terminal B. I recently flew to Manchester and left from and returned to Terminal B. If my memory serves me correctly, the chaotic boarding of the bus at the gate, took about an hour. We had yet another treat in store for the return, as the remote stand was only just in ZRH! Moreover, the bus was late and, again, chaos at the terminal as connecting pax had to clear customs before sprinting to Terminal A, only to be met with more security queues. Outbound flight was about 30 minutes late, inbound was even more. Both delays were due directly to the outdated, badly-organised, cramped and obsolete Terminal B. As if to add insult to injury, the SWISS Business Lounge in Terminal B is quite frankly a joke.


ZURICH AIRPORT customer review :  7 April 2010 by Wiktor Karpowicz   (Poland)

Customer Rating :  2/5

2 Star Rating   

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ZRH is ok if you fly with Star Alliance carrier and use gate A or E. Last time I was flying with MALEV from gate B and hope never to do it again. After 45 minutes of standing in the queue to an exceptionally understaffed security check I forgot all the positive feelings about this clean and easily accessible airport, I almost missed my flight. Some passengers didn't have enough luck. Nobody seems to care about it.


ZURICH AIRPORT customer review :  9 March 2010 by J Aberg   (Sweden)

Customer Rating :  5/5

5 Star Rating   

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I decided to transfer here instead of at Heathrow on my way to the US, and it turned out to be an excellent choice. Having travelled to and from Zurich many times, this was the first time I transfered to an intercontinental flight. It was a real pleasure, and I recommend Zurich whole-heartedly!


ZURICH AIRPORT customer review :  9 March 2010 by F Van Tatenhove   (Netherlands)

Customer Rating :  5/5

5 Star Rating   

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ZRH has a good foot traffic flow inside the airport. The train and taxis to ZRH are swift and safe. Bathrooms are clean and of sufficient quantity. The customs are efficient and honest.


ZURICH AIRPORT customer review :  19 February 2010 by Philip Keating   (UK)

Customer Rating :  5/5

5 Star Rating   

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Very good airport. The cows mooing on the train can be annoying at 0600. No negative points.


 


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