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Zagreb Airport Passenger Reviews and Zagreb Airport Traveller Reports

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Customer Review scoring : Zagreb Airport
5 out of 10  5 out of 10
21 reviews

 



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ZAGREB AIRPORT customer review :  22 November 2013 by Sam Hussein    (UK)

Rating : 8/10

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Recommended

Zagreb Airport is a friendly little airport of the old European 'airport warehouse' model. It's showing it's age now. The facilities are just too small to handle the traffic it generates. There is a complete lack of seating facilities to handle all the people at rush hour. Having said that, the people in the airport are very friendly and efficient like Croatia in general. The 30 min free WiFi service is better than at most airports in the world. Take the airport bus to downtown and avid the expensive taxis.



ZAGREB AIRPORT customer review :  21 November 2013 by Sasun Vartanyan    (USA)

Rating : 2/10

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Recommended

Unfortunately the airport is bursting at its seams, especially during the rush hour times, the check-in, security queues, and the gate areas (domestic as well as international) get extremely crowded, claustrophobic, and hence very slow. Staff are very helpful and courteous, but there is only so much anyone can do when the building and the facilities are outdated, and much too small for the amount of traffic they handle.



ZAGREB AIRPORT customer review :  2 September 2012 by Azlan Hashim    (Malaysia)

Rating : 6/10

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Recommended

I arrived at this airport from Istanbul on 21st August. Zagreb airport is small and clean. The immigration hall and arrival area could be crowded when there are 2 flights arrive at the same time. The bus to the city centre is safe and efficient with a reasonable charge. The staff I have encountered were generally helpful.



ZAGREB AIRPORT customer review :  30 May 2012 by V Marinello    (Croatia)

Rating : 7/10

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Recommended

Duty free overpriced, otherwise reasonably stocked. Food and beverage prices way to high. Efficiency of staff at arrivals and departures both domestic and international very commendable. Easy to get around and clean.



ZAGREB AIRPORT customer review :  24 April 2012 by Peter J Thackray    (UK)

Rating : 9/10

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Recommended

A small and easy to use airport, quite relaxed and calm feel to the place. On arrival bussed to terminal to clear Passport Control with minimal queues and Baggage Reclaim was quick and in just a few steps out in the Arrivals Hall. Return equally smooth, minimal queuing at Check-in and Security. Quick Passport Control. In International Departures there is a reasonably stocked Duty Free offering a range of things including some local items and coffee shop. Bussed out to the aircraft and relatively quick departure.



ZAGREB AIRPORT customer review :  29 December 2011 by D Tedesco    (Italy)

Rating : 8/10

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Recommended

Excellent small-size airport. It used to be dark and 1970s looking, now it's been refurbished offering many services considering its size. Found information desk lacking professionalism. No waiting time whatsoever at check-in, a couple of minutes at security and immigration done right away. Once I arrived my baggage was delivered quickly from the plane, I even saw it on the conveyor belt while still clearing immigration.



ZAGREB AIRPORT customer review :  17 November 2011 by S Vukas    (Croatia)

Rating : 8/10

Queuing

Cleanliness

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Recommended

On departure, could not make online check-in so had to wait in line for about 15 mins. Noticeable longer lines at the peak times than few years ago. Efficient and friendly check-in agent. Boarding passes issued but was directed to over-sized check-in counter, due sports equipment I was carrying to finish the process. Arrival on one of the last flights of the day, quick through immigration and luggage was waiting on the belt. From landing to taxi it took less then 15 mins. It's a small regional airport with basic services, so expectations would be set accordingly.



ZAGREB AIRPORT customer review :  16 November 2011 by A Telman    (Kazakhstan)

Rating : 4/10

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Cleanliness

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Recommended

Arriving was quick and easy, perhaps due to a late hour and very few flights at that time. There was only one immigration desk but two officers manning it were efficient and all of passengers were through in few minutes and luggage was waiting. Departure wasn't as good experience through. Check-in was slow and little disorganized. The international departure lounge way too small for the number of flights. We had a small delay but no information or explanations were provided.



Zagreb Airport customer review :  25 July 2011 by Doug Raynes   (UK)

Customer Rating :  1/5

1 Star Rating   

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I made the mistake of arriving too early at this airport and by going straight through to departures. There is practically nothing there and I sat for 90 mins. To call it an international departure lounge is a joke. It's a medium size room which gets hopelessly overcrowded if more than two flights are due to take off. One inadequate, poorly stocked cafe in the middle of the room which provides just two tables and chairs plus the usual ridiculously overpriced duty free shop.


Zagreb Airport customer review :  7 March 2011 by Alan Wan   (UK)

Customer Rating :  1/5

1 Star Rating   

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I had to transit through Zagreb flying with Croatia Airlines from London to Pristina. There was a 50 minute transit window and it was a shambles. It is obvious Croatia Airlines has a hub system my flight arrived at 1405 and it appeared a few other flights had just arrived and there were certainly a lot departures happening within minutes of each other. On arriving at the arrivals there was a transit channel of which passengers had to go through security screening. There must have been at least 40 passengers waiting to go through security. However, there was only one operative to operate the single x-ray machine and deal with people going through the metal detector, this was a joke. Some manager then came along and decided to let all the passengers just go straight through with screening. This really was a shambles. I can't comment on anything else on the airport as I did not have time to do anything except use the toilet.


Zagreb Airport customer review :  5 September 2010 by Nuno Pereira   (Portugal)

Customer Rating :  2/5

2 Star Rating   

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Certainly the worst airport whenI was in it. The passport control was very slow. The check-in area is very small - with 3 or 4 flights it becomes chaotic. Near the departures doors we find just one bar (and a small one). Croatia is a fantastic country that deserves a much better airport.


Zagreb Airport customer review : 8 May 2010 by D Mitchell

Customer Rating : 3/5

3 Star Rating

The airport gives a rather bad impression of Croatia for the travellers arriving in Zagreb. Every time I fly into Zagreb, I have to spend a minimum of 1 hour waiting in line for the passport control, with only 1 or 2 officers working and checking the passports and visas of the arriving passengers. They were also rather rude, including customs officers. The very first time I arrived in Zagreb, while waiting for my luggage, about 90% of the passengers lit up cigarettes, which was almost unbearable. However, the most recent ban on smoking in public places in Croatia eliminated this issue.


Zagreb Airport review by Ron Kuhlmann

19 March 2008   Customer Rating : 3 Star Rating

Everyone says it is cozy, which is a euphemism for very small. Facilities are extremely limited and the lounge compares to the average doctor's office. The check-in person was efficient and personable and the human element was fine. I tried to change Kuna into Euros and was told they had no Euros! The free internet access was a plus. Experience was neither bad nor good, just "cozy."

Zagreb Airport review by Goran Magos

9 January 2008   Customer Rating : 2 Star Rating

This year, 2008. it would start the construction of new terminal of Zagreb Airport. Separated from the old terminal, it should be finished in 2011. when today's airport will serve only for low-budget flights. Today's building is old, from 1960-ies, but it has a soul, which you can not find in many modern airports.

Zagreb Airport review by Andrija Matic

7 February 2006   Customer Rating : n/a

Zagreb Airport terminal building is old and dark and cannot compete with other international airports in the region which have already developed as international hubs. Staff working at check in counters is the rudest I have ever seen - numerous situations, like refusing to take my frequent flier card number "because she does not have a list of passengers and she is very busy at the moment for dealing with such things as frequent flier numbers", then commenting my overweight suitcase and wondering what I have "packed inside for God's sake"... List is very long. Maybe I am disappointed more as a Croatian citizen than passenger as this airport and it's staff are often the first impression foreigners get about Croatia. In addition to that, I am also disappointed as customer relations services are doing nothing regarding this matter.


Zagreb Airport review by Gilbert Peters

29 August 2005

Small and cozy. Everything to be found easily due to visible panels. Very clean: toilets especially. The smokers area is really welcomed and, there is more than enough fresh air renewal to respect non- smokers. From restaurant at first floor, excellent view on apron and runway: expensive food but very friendly staff.

Zagreb Airport review by Danko Visic

8 March 2004

Zagreb Airport is small but cousy. It is easy to find all passenger needed services. Over all it is better than most of airport in East European area.

Zagreb Airport review by Genia Rubinina

16 January 2004

The airport doesn't look like an international: it's very small and cozy, not crowded. Actually saw real chickens browsing around on the lawns! The building is clean and cheerful, but almost no place to eat at. The duty-free shops are small and over-priced. The overall impression is not bad

Zagreb Airport review by Liam Coughlan

9 November 2003

Zagreb a treat. It’s a small cosy airport that does invite queues, but deals with them quickly. International departures are fast and efficient. The departure hall is big enough to allow non smokers to laze at the other end, away from the snack bar. Agree poor quality and almost no choice of food once in International departures. Only problem is that too many international flights leave within a few minutes of each other, so there is temporary congestion. Customs, passport and lost luggage staff superb.

Zagreb Airport review by Matjaz Jerman

21 March 2003

Airport is located some 20 km from the city center and there are good road connections to the airport. There are no rail connections. Bus connections are quite frequent and there is always bus connection with your flight (at least when flying Croatia Airlines - Croatian national carrier). Bus price is app. 3,5$. At the entrance to the airport there is policeman standing and controlling the traffic which is something I'm not used to. Short car park is charged at app. 1 $ per hour (March 2003). Airport itself serves domestic and international flights. It's not a big airport so do not expect a lot. There are few check-in desks. Politeness of staff depends on the people working but normally they are quite OK. Never have experienced rudeness. Airport interior reflects the period in which it was built. Some renovations were done but it's far from modern. When flying on domestic routes there is only one small waiting room which is not separated from the rest of the airport. After passing security control gates are next thing. No any shop, no nothing. Directly to the gates. Passengers are always transported to the planes by busses. International departures are not much better. There is duty free whose variety of products can't be compared to other western or even central European. There is restaurant on the airport with rather expensive and quite non edible food. There is one carousel for domestic arrivals which is once again not separated from the hall for non- passengers. The room can be full of smoke as there is one bar near to it and smoking is allowed. International arrivals are catastrophic (or at least they were when flying there). Passport control officers are in small "cabins" and their attitude is one saying "What the hell do you do here?". Really rude (an this isn't just one of the officer, all of them are like that). No smile, no nothing. Decor is even more disastrous. Reminds me on communism era. There are lots of car rental offices on the airport, won't comment decor of those ("great" chairs in from of each one from before the WWII). To conclude: the airport itself is much worse than most of other central European ones. It is okay if you are flying Croatia Airlines as the staff there are really polite and willing to help. I have to say that if I would have choice to chose Zagreb or another airport I would chose another one.



 


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