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Zagreb Airport review by Ron Kuhlmann
19 March 2008 Customer Rating : 
Everyone says it is cozy, which is a euphemism for very small. Facilities are extremely limited and
the lounge compares to the average doctor's office. The check-in person was efficient and personable
and the human element was fine. I tried to change Kuna into Euros and was told they had no Euros!
The free internet access was a plus. Experience was neither bad nor good, just "cozy."
Zagreb Airport review by Goran Magos
9 January 2008 Customer Rating :

This year, 2008. it would start the construction of new terminal of Zagreb Airport. Separated from
the old terminal, it should be finished in 2011. when today's airport will serve only for low-budget
flights. Today's building is old, from 1960-ies, but it has a soul, which you can not find in many
modern airports.
Zagreb Airport review by Andrija Matic
7 February 2006 Customer Rating : n/a
Zagreb Airport terminal building is old and dark and cannot compete with
other international airports in the region which have already developed
as international hubs. Staff working at check in counters is the rudest
I have ever seen - numerous situations, like refusing to take my
frequent flier card number "because she does not have a list of
passengers and she is very busy at the moment for dealing with such
things as frequent flier numbers", then commenting my overweight
suitcase and wondering what I have "packed inside for God's sake"...
List is very long. Maybe I am disappointed more as a Croatian citizen
than passenger as this airport and it's staff are often the first
impression foreigners get about Croatia. In addition to that, I am also
disappointed as customer relations services are doing nothing regarding
this matter.
Zagreb
Airport
review by Gilbert Peters
29
August 2005
Small and cozy. Everything to be found easily due to visible panels. Very clean:
toilets especially. The smokers area is really welcomed and, there is more than
enough fresh air renewal to respect non- smokers. From restaurant at first floor,
excellent view on apron and runway: expensive food but very friendly staff.
Zagreb
Airport
review by Danko Visic
8
March 2004
Zagreb Airport is small but cousy. It is easy to find all passenger needed services. Over all it is
better than most of airport in East European area.
Zagreb
Airport review by Genia Rubinina
16
January 2004
The airport doesn't look like an international: it's very small and cozy, not crowded. Actually saw
real chickens browsing around on the lawns! The building is clean and cheerful, but almost no place
to eat at. The duty-free shops are small and over-priced. The overall impression is not bad
Zagreb
Airport
review by Liam Coughlan
9
November 2003
Zagreb a treat. It’s a small cosy airport that does invite queues, but deals with them quickly.
International departures are fast and efficient. The departure hall is big enough to allow non
smokers to laze at the other end, away from the snack bar. Agree poor quality and almost no choice
of food once in International departures. Only problem is that too many international flights leave
within a few minutes of each other, so there is temporary congestion. Customs, passport and lost
luggage staff superb.
Zagreb
Airport review by Matjaz Jerman
21
March 2003
Airport
is located some 20 km from the city center and there are good road
connections to the airport. There are no rail connections. Bus
connections are quite frequent and there is always bus connection with
your flight (at least when flying Croatia Airlines - Croatian national
carrier). Bus price is app. 3,5$. At the entrance to the airport there
is policeman standing and controlling the traffic which is something I'm
not used to. Short car park is charged at app. 1 $ per hour (March
2003). Airport itself serves domestic and international flights. It's
not a big airport so do not expect a lot. There are few check-in desks.
Politeness of staff depends on the people working but normally they are
quite OK. Never have experienced rudeness. Airport interior reflects the
period in which it was built. Some renovations were done but it's far
from modern. When flying on domestic routes there is only one small
waiting room which is not separated from the rest of the airport. After
passing security control gates are next thing. No any shop, no nothing.
Directly to the gates. Passengers are always transported to the planes
by busses. International departures are not much better. There is duty
free whose variety of products can't be compared to other western or
even central European. There is restaurant on the airport with rather
expensive and quite non edible food. There is one carousel for domestic
arrivals which is once again not separated from the hall for non-
passengers. The room can be full of smoke as there is one bar near to it
and smoking is allowed. International arrivals are catastrophic (or at
least they were when flying there). Passport control officers are in
small "cabins" and their attitude is one saying "What the
hell do you do here?". Really rude (an this isn't just one of the
officer, all of them are like that). No smile, no nothing. Decor is even
more disastrous. Reminds me on communism era. There are lots of car
rental offices on the airport, won't comment decor of those
("great" chairs in from of each one from before the WWII). To
conclude: the airport itself is much worse than most of other central
European ones. It is okay if you are flying Croatia Airlines as the
staff there are really polite and willing to help. I have to say that if
I would have choice to chose Zagreb or another airport I would chose
another one.
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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