Zagreb Airport review by Ron Kuhlmann

19 March 2008   Customer Rating :

Everyone says it is cozy, which is a euphemism for very small. Facilities are extremely limited and the lounge compares to the average doctor's office. The check-in person was efficient and personable and the human element was fine. I tried to change Kuna into Euros and was told they had no Euros! The free internet access was a plus. Experience was neither bad nor good, just "cozy."

Zagreb Airport review by Goran Magos

9 January 2008   Customer Rating :

This year, 2008. it would start the construction of new terminal of Zagreb Airport. Separated from the old terminal, it should be finished in 2011. when today's airport will serve only for low-budget flights. Today's building is old, from 1960-ies, but it has a soul, which you can not find in many modern airports.

Zagreb Airport review by Andrija Matic

7 February 2006   Customer Rating : n/a

Zagreb Airport terminal building is old and dark and cannot compete with other international airports in the region which have already developed as international hubs. Staff working at check in counters is the rudest I have ever seen - numerous situations, like refusing to take my frequent flier card number "because she does not have a list of passengers and she is very busy at the moment for dealing with such things as frequent flier numbers", then commenting my overweight suitcase and wondering what I have "packed inside for God's sake"... List is very long. Maybe I am disappointed more as a Croatian citizen than passenger as this airport and it's staff are often the first impression foreigners get about Croatia. In addition to that, I am also disappointed as customer relations services are doing nothing regarding this matter.

Zagreb Airport review by Gilbert Peters

29 August 2005

Small and cozy. Everything to be found easily due to visible panels. Very clean: toilets especially. The smokers area is really welcomed and, there is more than enough fresh air renewal to respect non- smokers. From restaurant at first floor, excellent view on apron and runway: expensive food but very friendly staff.

Zagreb Airport review by Danko Visic

8 March 2004

Zagreb Airport is small but cousy. It is easy to find all passenger needed services. Over all it is better than most of airport in East European area.

Zagreb Airport review by Genia Rubinina

16 January 2004

The airport doesn't look like an international: it's very small and cozy, not crowded. Actually saw real chickens browsing around on the lawns! The building is clean and cheerful, but almost no place to eat at. The duty-free shops are small and over-priced. The overall impression is not bad

Zagreb Airport review by Liam Coughlan

9 November 2003

Zagreb a treat. It’s a small cosy airport that does invite queues, but deals with them quickly. International departures are fast and efficient. The departure hall is big enough to allow non smokers to laze at the other end, away from the snack bar. Agree poor quality and almost no choice of food once in International departures. Only problem is that too many international flights leave within a few minutes of each other, so there is temporary congestion. Customs, passport and lost luggage staff superb.

Zagreb Airport review by Matjaz Jerman

21 March 2003

Airport is located some 20 km from the city center and there are good road connections to the airport. There are no rail connections. Bus connections are quite frequent and there is always bus connection with your flight (at least when flying Croatia Airlines - Croatian national carrier). Bus price is app. 3,5$. At the entrance to the airport there is policeman standing and controlling the traffic which is something I'm not used to. Short car park is charged at app. 1 $ per hour (March 2003). Airport itself serves domestic and international flights. It's not a big airport so do not expect a lot. There are few check-in desks. Politeness of staff depends on the people working but normally they are quite OK. Never have experienced rudeness. Airport interior reflects the period in which it was built. Some renovations were done but it's far from modern. When flying on domestic routes there is only one small waiting room which is not separated from the rest of the airport. After passing security control gates are next thing. No any shop, no nothing. Directly to the gates. Passengers are always transported to the planes by busses. International departures are not much better. There is duty free whose variety of products can't be compared to other western or even central European. There is restaurant on the airport with rather expensive and quite non edible food. There is one carousel for domestic arrivals which is once again not separated from the hall for non- passengers. The room can be full of smoke as there is one bar near to it and smoking is allowed. International arrivals are catastrophic (or at least they were when flying there). Passport control officers are in small "cabins" and their attitude is one saying "What the hell do you do here?". Really rude (an this isn't just one of the officer, all of them are like that). No smile, no nothing. Decor is even more disastrous. Reminds me on communism era. There are lots of car rental offices on the airport, won't comment decor of those ("great" chairs in from of each one from before the WWII). To conclude: the airport itself is much worse than most of other central European ones. It is okay if you are flying Croatia Airlines as the staff there are really polite and willing to help. I have to say that if I would have choice to chose Zagreb or another airport I would chose another one.







 

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