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TORONTO AIRPORT Passenger Reviews and Customer opinions |
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TORONTO AIRPORT customer review : 18 March 2010 by James Crichton (UK)
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Customer Rating : 3/5 |
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Used Terminal 3 and found it to be a typical North American Airport, not much to do landside
and nothing airside. WiFi costs $10 and not really worth it. On arrival immigration was
fairly quick and efficient. Baggage handling was okay inbound, outbound loading delayed the
flight. Check in with Thomas Cook nothing short of Abysmal, long lines and untrained staff,
never even had the usual security questions asked.
TORONTO AIRPORT customer review : 9 March 2010 by Maureen Russell (UK)
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Customer Rating : 2/5 |
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Arrived at Terminal 3 to find that my husband and I had to queue for over 1 hour to get our
luggage! Our passports were checked no less than 3 times - getting off the plane, customs and
immigration counter even though we not immigrating. Told it was a privilege to enter Canada on
arrival. We were treated impolitely - not one thank you or welcome, directed by a finger,
shunted to immigration control for questioning (for those studying, working or staying 6
months +). We were just visiting for 18 days. Will not be returning for another "privilege"
to Canada after the interrogation process.
TORONTO AIRPORT customer review : 19 February 2010 by Rowen Baker (Canada)
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Customer Rating : 2/5 |
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Departed Terminal 3 on 14 Feb. Check in poor - 40 minutes to get to the desk with Thomas Cook.
Security fairly quick, but not very reassuring. Went to International Departure area. One
crowded, dirty, scruffy bar / restaurant with ear splittingly loud "music". For a City which
prides itself on it's image, this area is a disgrace.
TORONTO AIRPORT customer review : 29 November 2009 by G Ma (Canada)
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Customer Rating : 3/5 |
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The airport (T1) was new and clean. The check-in lines did not take a long time. However, the
walks from the point you enter the airport until you get to your flight is extremely far.
Which, for seniors, it is not that pleasant. The waiting areas where kept clean. However, you
must pay for wifi which I found quite shocking. Overall, I would rate the airport 3 stars.
TORONTO AIRPORT review : 17 November 2009 by I Maciver (Canada/USA)
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Customer Rating : 4/5 |
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Toronto has matured significantly with the demolition of two older terminals and the Term 1
more or less fully on line. Though the old names remain Term 1 and 3. Reasonable shuttle
between Terms. But indeed depending on arrival gate you can have a long walk (some moving
sidewalks) - benefit being most times your bags are on the carousel when you get there. Food
is good. Go to Tim Hortons if only a coffee, donut, soup or sandwich will suffice. Prices
are close to outside the airport. Lots of hotels adjacent to airport. Bus service, taxi and
Limo to get downtime. This is the weak link- no train, subway nor LRT- (express service) -
solution keeps being a govt promises. There is now a cell phone lot. Customs hall is large
- and signage (ie 'EXIT') could improve significantly. Drug/Contraband dogs are used -
particularly for flights from Jamaica . Departing is easy other than during peak times (use
e-ticket and carry-on to speed up). Security is very good - 'greeter' gives preliminary
warning and plastic bags so you can be through in minutes.
TORONTO AIRPORT review : 8 November 2009 by D Gill (UK)
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Customer Rating : 5/5 |
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Immigration arriving in the country from New York was fine. The queue moved and we had a jolly
young man who made us feel at ease. While leaving for New York, we went through an American
run immigration sector and that felt very much like American immigration (rude staff, long,
slow queues, etc). It's only an issue if you fly to America otherwise you get the good
Canadian run immigration. There weren't many places to eat but everything is signposted and
clean and I enjoy going to Toronto airport.
TORONTO AIRPORT review : 22 October 2009 by P Iosad (Norway)
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Customer Rating : 3/5 |
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AMS-YYZ-AMS using T3. Extremely long walking distances on arrival through empty corridors.
Border guards meet you halfway but the check is only selective (I saw them checking people's
passports and got mine out but was just waved through). Immigration officer was polite but
extremely thorough, wanted to know everything including why I live in Norway as a Russian
citizen. Needing a visa to essentially everywhere makes one used to dealing with immigration,
but frankly this was the most thorough interrogation I've ever had. The whole
immigration/customs thing is strangely organized (you fill in a card that the immigration
officer checks and then you give it to the customs people). Didn't have any luggage so can't
comment. Nothing special on arrival (pretty much a cramped room with a convenience shop), and
no ATM would take my card (also brushed away rather rudely by the person in the currency
exchange booth who barked they only dealt with cash - well why do they have a PIN pad sticking
out then??), so had to the take the bus which you can pay for with the card. Departure was
smooth, printed out my boarding pass (on a computer with a really slow printer attached, not a
proper terminal) and into security which was reasonably fast but slightly chaotic (one officer
instructed me to take metal objects off and then another told me to have my "stuff" on me).
Once inside, clean and tidy but nothing much of interest, a few bland shops and sandwich/pizza
places (again had problems with my card!). Boarding OK, but they could do with a screen that
is higher up or a better microphone: boarding is by row but everyone was trying to get closer
to hear what they were saying, so it was quite a scrum. Overall an OK airport, not your OSL or
AMS, but not worse than many big European airports.
TORONTO AIRPORT review : 14 October 2009 by D Liane (Germany)
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Customer Rating : 1/5 |
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I am German and I came to Toronto from Mexico. I had my ticket back to Mexico and also the one
from Mexico back to Germany. When I arrived in Toronto I had to pass Migration and the guy
from Migration asked me a lot of questions like why am I coming from Mexico and what am I
doing back home in Germany for work - I was never asked so many questions in no other country
I travelled to (and I travelled a lot). But he was very nice and finally let me pass. When I
came to customs there were only two officers working because it was already 12am. I had to go
with that lady officer and she started to ask me the same questions like the migration
officer. She wanted to see all my tickets and why I am visiting Canada and then she started
interrogating me - I felt like a suspect. After 1 hour of questions she did her job - like she
is supposed to do. Checking my bags. Since she didn`t find anything because there was nothing
to find she let me leave. She was just on a power trip - that`s all. This lady was a
nightmare. I would like to complain officially about her. So if anybody can tell me where I
can file the complaint please let me know.
TORONTO AIRPORT review : 6 October 2009 by B Mitchell (Canada)
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Customer Rating : 4/5 |
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Our departure to Paris Charles De Gaulle airport was on Air Canada at gate 175 one
elevator/escalator level below the Maple Leaf Lounge. One of us had some mobility problems
and they were good enough to provide us with a golf cart to take us to the gate area and we
were OK from there. The assisted check in area was a dream compared to the regular line up
queues. I noticed that the wheelchairs were larger than the normal 16 inch width and readily
available without charge. CDG was a horror story in comparison - arrivals had to walk uphill
for part of a very long distance to baggage/customs with no moving walkways, from Air Canada's
area of CDG Terminal 2 (section 2A).
TORONTO AIRPORT review : 22 September 2009 by P Smith (Canada)
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Customer Rating : 4/5 |
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Pearson is a very good airport that is well designed, clean and bright. Terminal 1 is the
highlight with Terminal 3 slightly older but adequate. Security clearance is generally quick
and the are motorized walkways to help with the distances. Only negatives are baggage delivery
time (which is embarrassingly slow), shop selection (OK, but not great), and the fact that the
express walkways in the International wing have never worked (you see technicians there all
the time).
TORONTO AIRPORT review : 15 September 2009 by R Humphreys (Canada)
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Customer Rating : 4/5 |
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Over the years I have used this airport more times than I care to remember. For the most part
I have no complaints, except for one thing, baggage delivery upon arrival. Whether it is
terminal 1 or terminal 3 that you arrive at, or on a domestic or international flight, you
will find yourself waiting at the baggage carousel for at least 30 minutes, if not an hour to
get your checked bags. Delivery often takes the form of a few bags followed by a long pause,
then a few more, and so on. This airport really needs to hire more workers to perform this
function.
TORONTO AIRPORT review : 9 August 2009 by R Waterman (USA)
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Customer Rating : 1/5 |
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I was going through to Rochester, NY and had 3 hours to make the connection. I needed all of
it. Plan on very long walks and shuttle bus rides. Clearing Canadian customs and immigration
took 2 hours. I couldn't find my bags. They had taken them off the carousel and piled them
up two carousels over. No baggage check when I picked it up. Grimy, ugly, inefficient, poor
signage.
TORONTO AIRPORT review : 22 July 2009 : by G McGowan
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Customer Rating : 3/5 |  |
T1. Huge new terminal for Air Canada and Star Alliance partners. Long walk when coming from
US, clearing customs, rechecking baggage, clearing security and getting to connecting gate. I
must give credit to airport security though as they could see my daughter and I were running
to make our flight so they directed us to the shortest line. When transiting back to US,
excellent signage to US connections except connection baggage claim could have been better
marked. Also only 1 overpriced sit-down restaurant in the US flights section so eat before
pre-clearing US customs.
TORONTO AIRPORT review : 8 June 2009 : by Alex Buenafe
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Customer Rating : 3/5 |  |
Huge, brand new, very clean but very long walks. The security check to get to the
international gate going to Europe had only two screening machines at that time. The queue
and the wait (as we have to take practically everything off) was stressful. The departure
lounge had nothing special about it, just expensive food, expensive bars, just plain bland.
The best thing I like about YYZ is when I pick up my bags at the carousel, through customs,
and out the terminal.
TORONTO AIRPORT review : 21 May 2009 : by A Annaport
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Customer Rating : 2/5 |  |
It looks impressive from the outside, but inside it's a disaster (this goes for Terminal 1 and
3). It is a badly planned airport. Depending on where you're going, getting from the security
check-in to your gate can take a really long time - endless, bland corridors that eventually
take you to a gate area. It's the same if you're arriving from a flight - the walk to the
baggage area can be really long. Inside, the staff tend to be surly or rude (with a couple of
notable exceptions), and I really can't blame them, as the atmosphere of the airport would
annoy me if I had to work there every day - it's loud, cavernous, and has bad air quality.
Security check-in takes a long time. The services are okay, but again it depends where you are
going - some of the gates to international destinations have next to no decent shops or
restaurants - it can be an extremely tedious airport to wait in, which is not the case with
many other major international airports. Baggage waits can be very, very long. Finally, this
is the only major international airport I've ever been in that does not have basic shower
services for passengers who are in transit. I believe you can access showers if you are a
Maple Leaf Lounge member, but for everyone else there aren't pay-for-use showers, which is a
huge oversight (and typical of the bad planning inherent in this airport). Then again, I
suspect that if there were showers in this airport, they would be a disaster as well, so maybe
it's a good thing there aren't any (the regular bathrooms can be pretty disgusting). The only
good thing about this airport is that sometimes they have interesting art displays, which
helps to pass the time.
TORONTO AIRPORT review : 23 April 2009 : by Tom Kingsway
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Customer Rating : 2/5 |  |
Terminal 1. Beautiful design, but brutally inefficient! From customs line-ups (both inbound
and outbound), to baggage, this is one of the most frustrating airports to go through. The
layout is perfect, but it is so clearly mismanaged. A majority of my flights coming inbound
had issues with waiting 15-30 minutes for ground staff to connect the jet-way to the plane.
Luggage is another issue. It takes them so long to process, often 45-60 minutes waiting (even
after clearing customs). Which leads me to another issue - customs organization. There are
no designated lines for priority staff/passengers, there are never enough staff at peak hours,
and when arriving into Toronto, there are no lines dedicated to certain passports ie:
Canadian/EU/International/US/etc. At least the place is clean.
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