TORONTO AIRPORT review : 28 October 2008 : by A Stefanski

Customer Rating : 4/5

Bright, clean and spacious. Domestic and incoming flights are serviced fast. Transit to US works slower. Payment for baggage card is a pain if you don't have canadian change or don't want to use your credit card.

TORONTO AIRPORT review : 21 October 2008 : by P Lush

Customer Rating : 4/5

Since I'm based out of Toronto, I have the opportunity to fly from YYZ on a frequent basis. Terminal 1 is a huge improvement form the old T1/T2 buildings but I find that it is visually unappealing (or should I say a big white box). I enjoy the elements of Calgary and Vancouver airports in that they have added a flair of local culture into the arrival experience - not Toronto, what a shame, given that it is one of the most culturally diverse cities in North America. Additionally, it has the worst baggage waits I've experienced in NA, including Miami, Orlando, Chicago, etc.

TORONTO AIRPORT review : 15 August 2008 : by M Vos

Customer Rating : 3/5

Toronto Pearson has good things about it and bad things about it. Terminal 1 is very nice. Very big, and easy to get around in. Arrivals and Canadian Customs are very easy to get through. The only bad thing about Terminal 1 is that the group check-ins are on a lower level, so you have to go up and down levels. Terminal 3 is a very simple layout. It is clean, and easy to get around in. Lots of restaurants and shops.

TORONTO AIRPORT review : 25 July 2008 : by M Keenan

Customer Rating : 2/5

The biggest problem with arriving at Toronto is baggage handling. In one recent experience at Terminal 3, we arrived at YYZ at about 200 AM, already running late. We were exhausted, and just wanted to get our bags and go home. The experience of waiting two hours for our bags was not a pleasant one - and there were several other flights having the same experience at the same time. It is my understanding that baggage handling at YYZ is centralized, and thus this problem is the responsibility of the airport, rather than the airline. It isn't always this bad, but I have noticed that baggage recovery at Toronto is a lot slower than other airports in Canada and the U.S. I'm not a fan of people who drag huge bags onto aircraft rather than checking them, but if they're flying through Toronto, I can understand why. The airport is otherwise pretty good, but they really need to work on the baggage situation.

TORONTO AIRPORT review : 3 July 2008 : by D Howe

Customer Rating : 4/5

Departures and Arrivals (check in and baggage claim) are on different levels - like any airport the gates are on the same level and domestic inbound walk along the same level as domestic outbound to get to baggage claim and then go downstairs as is the case as any major North American airport. Just follow the signs to baggage claim (inbound) or to the relevant gate (outbound). I find there is an excellent selection for food and concessions, and Terminal One is already slated for future expansion.

TORONTO AIRPORT review : 21 May 2008 : by Gary Yiu

Customer Rating : 2/5

Toronto airport is no match compared to other airports. There aren't much shops and food to choose from, so be sure to go grab some food before going to the airport. Going through security was slow for both terminals and none of the staff gave smiles. T1 is especially confusing because departure and arrivals use the same level. Signs for buses and other sorts of transportation are poor. The overall layout and design of the airport is already a problem. Obviously planners did not put future expansion in mind. overall design is confusing and inefficient. Which brings me to the question, "Who on earth designed the airport?". Traveling to the airport is already confusing due to the confusing highway system in Toronto.

TORONTO AIRPORT review : 11 May 2008 : by J Wong

Customer Rating : 5/5

Toronto New Terminal 1. I'm glad to see that signage has been updated and it's now very clear where each passenger should go (international connections, domestic connections via the arriving passengers route, and USA connections via USA Customs Pre-Clearance) as opposed to the previous Customs A and Customs B signs. There were many international flights arriving at the same time but all the Canada Customs lines were open and the experience was a breeze. Luggage reclaim was pretty quick. The meeting and greeting hall was bright and plenty of elevators were available to shuttle passengers up to the parking garage.

TORONTO AIRPORT review : 8 May 2008 : by Evan Horbay

Customer Rating : 3/5

Connecting from Edmonton to Vienna and Back. Domestic area is great. Spacious, comfortable, and pleasant. Long walk to international area, and it was difficult to find the hallway there. International area boiling hot, as the sun was beating in through the glass wall. Food services great, and nice duty free. Return - Huge line for customs, but we were sent through to US customs by an agent I don't even think knew English! We ended up going through customs very quickly, ending at a zoo of a baggage claim! Line to get out was 30 minutes- to exit the baggage claim area! We then had to re-check in with Air Canada and to our surprise had to re-clear security! Security was quick, and we were soon on our way. From arriving from vienna, to clearing domestic security, over 2 hours.

TORONTO AIRPORT review : 8 May 2008 : by James Crichton

Customer Rating : 5/5

LHR to YYZ return. On arrival we were met by Canadian Border checks at the top of the jetty. Two of them to deal with a 767 almost full - went very quickly and efficiently. Headed into the immigration hall and again went through immigration, smooth and quick. At the carousels out luggage appeared within 10 minutes of us arriving there. We landed and were in a taxi within 30 minutes, flawless and superb service, a credit to Canada. On return we again cleared immigration/security within 5 minutes. A fairly good choice of shops and bars. Only minor gripe was that the majority of bars and shops closed at 10pm and our flight wasnt until 11.15pm. This is a great airport to transit through and clear. The toilets were immaculately clean and I appreciated the facilities in the toilets which were all infra red, no touching taps or dryers here!

Toronto Airport review by A Makins

17 January 2008   Customer Rating :

YYZ-LGA over Christmas on AC out of Terminal 1. Got lucky that the New York flights use the first gate areas so no long walk. Line-up at US Immigration going out was non-existent (a first) which just meant a longer questioning (interrogation?) than normal. Returning the Canadian immigration line was better than normal (why are there no lines dedicated to Canadian passport holders?). Airport rating would be higher but for the usual excessive baggage claim wait. It was terrible before they built the new terminal, it's still terrible, people complain all the time on this site and nothing seems to happen to improve it. Too bad, it let's the airport down.

Toronto Airport review by Vince Tong

12 November 2007   Customer Rating :

I think Toronto has the slowest baggage claim of any airport where 45 minutes is the typical wait time. Flying to the US from Terminal 3 was an even worse experience. At 12pm there was only 1 US customs official working, resulting in a 1.5 hour wait in line just to clear US customs. Toronto has a beautiful airport, now they have to improve the level of service and efficiency if it is to emerge as an international gateway into North America.

Toronto Airport review by R Baker

6 November 2007   Customer Rating :

Traveled through Terminal 1. Took over 40 minutes to get through Security. A totally disorganized shambles and an abuse of customers. Several aisles were closed and we were instructed to go into what turned out to be the wheelchair aisle. In that one regular passengers are ignored when a wheelchair or pushchair arrives adding to the mayhem. Just not good enough for Canada's premier airport.

Toronto Airport review by Justin Tsui

23 October 2007   Customer Rating :

I usually fly out of Terminal 3. Despite the fact that it is almost 17 years old, it is a good terminal. Designwise, it is simple. Nice to have Swiss Chalet there, because the other fast food restaurant is not so good. Weber's burgers is actually quite impressive though. It's a must try if you like Charbroiled burgers. The downside of YYZ all in all is the incredibly expensive airfare, especially going south of the border. If I want to fly to New York, for example, sometimes, it's better just to take VIA Rail! Or else drive to BUF. If I am flying on a reward ticket, I will fly out of Toronto. If I am flying a revenue flight, I am glad I have other low-cost options.

Toronto Airport review by Iain Rogers

20 September 2007   Customer Rating :

Arrived at YYZ from Hong Kong at about 18:20. The trek from the aircraft to customs/immigration was not that bad and compares to that of similar sized airports such as Changi (Singapore) or Chek Lap Kok (Hong Kong), my "home town". Signage was inadequate and confusing. However I had visited the Toronto Airport website in advance and gleaned a fair idea of the route to take. Customs/Immigration was very efficient and cleared within a matter of minutes. So far, so good, I thought; now where's the problem? The answer was at the baggage claim carousel. They were only about half the size of something in a regional airport. As the bags were spewed out of the depths of Pearson, the belt had to stop due to overload. Trolleys were attracted to the belt (think iron-filings and a magnet), this made it difficult to retrieve luggage, even when the belt did move. Total time from disembarking to standing outside the terminal was about 55 minutes. Not too bad in my book.

Toronto Airport review by R Smith

2 September 2007   Customer Rating :

Pearson terminal 3 is clean and smart. Security quick to get through and staff courteous and efficient. The facilities airside are poor though with few places to buy food and drinks considering the number of passengers to process.

Toronto Airport review by Tony McLaughlin

21 August 2007   Customer Rating :

Lester B Pearson Terminal 1 is a nice airport - well designed - clean and efficient. There did seem to be a long walk from the gate to exit (and check in to gate) but the place wasn't rammed like Heathrow, and it was a pleasure to walk around, and there were ample travelators. Good to arrive at such a terminal, after the madhouse that is Heathrow.

Toronto Airport review by A Johnson

9 August 2007   Customer Rating :

I am a huge fan of Toronto's new Terminal 1. If you are flying Air Canada or another Star Alliance airline, almost all of your flights are now under one roof, which streamlines connections. The frustrating bus rides between terminals are now largely a thing of the past. If you are transiting from the United States to an international destination, you pass through a special in-transit passport check, which rarely has any lines. On your way back to the United States, you don't clear Canadian customs at all, since you are deposited directly into the U.S. pre-clearance facility. I appreciate the ability to pre-clear customs, since you can just leave the airport or go to your next flight once you land back in the States. The terminal itself is bright, spotless, and spacious. While shopping options might not rise to the level of Heathrow, I have found the number and variety of restaurants and stores (including duty-free) to be perfectly sufficient. Air Canada's Maple Leaf Lounges are luxurious places to kill time before your flight.

Toronto Airport review by Neil Phelps

25 June 2007   Customer Rating :

I recently flew out of Terminal using Air Canada to London Heathrow. Having never been there before I was disappointed (given the amount of time I had to kill) on the lack of facilities airside at T1 compared to T3 at Heathrow where I'd flown out of originally. That said, it was nice and clean, being new although I can understand why people complain about the walk. Although, on return to T3 at Heathrow, the walk to customs and baggage reclaim was just as far.

Toronto Airport review by M Bohun

22 June 2007   Customer Rating :

I travel to and from Pearson airport from La Guardia in New York regularly. The new terminals are a significant improvement on the old ones. Be aware that if you are travelling to a US airport you will undergo preclearance in Toronto, it is advisable to allow plenty of time, especially if you expect to have to undergo secondary clearance. You can expect to undergo secondary clearance if you have to have a visa validated or issued (other than the Visa Waiver Program), or have advance parole to travel during an application for a change of status. If you are expecting to undergo secondary clearance, arrive at the airport no later than three hours before your scheduled departure time. The CBP officers have always been courteous and efficient with me, however, there are always a lot of people waiting to undergo secondary clearance, and never enough officers to deal with them. Getting impatient with the officers does not speed the process. When you enter the secondary clearance area hand your folder to the officer manning the counter then sit down and wait until your name is called. Cellphone use is prohibited here, and you should not use an MP3 player as you won't hear your name being called. Bring a book or magazine and settle down for a long wait. If you are traveling on Air Canada, they send an agent through periodically to check names against flights, they will rebook you so don't worry about missing your flight. Remember, whilst you are in preclearance you are still in Canada and are free to leave at any time - unless the CBP preclearance people think you've deliberately lied to them in which case they can detain you and hand you over to the RCMP.

Toronto Airport review by Martin Keenan

6 June 2007   Customer Rating :

It's the nearest major airport to me and I use it a lot, generally without trouble. One significant difference for me is that as a local, I never have to transfer between flights there, and that may mean that I don’t encounter some of the more frustrating experiences that Toronto has to offer. People should keep in mind that Toronto was under almost non-stop construction between 1998 and early 2007. During this time the airport closed and demolished two old terminals, opened a huge new terminal in three stages, added a monorail to connect new Terminal 1 and Terminal 3, built 2 new runways, and vastly increased the number of taxiways. During the same period of time, Air Canada consolidated a lot of its operations at Toronto, swallowed its major rival, underwent and emerged from bankruptcy, and entered the post-9/11 world of flying. While all this was going on, Toronto remained the busiest airport in Canada, and through Star Alliance, become a major international hub. This sounds like it would be a recipe for chaos at the best of times, and at times it has been. During this time, Air Canada/Star Alliance was operating out of at least two and sometimes three different terminals, including the forty year old original Terminal 1 and the temporary outfield terminal. This made for a lot of changes between terminals, and added to delays and passenger frustration. The changes have finished for now, leaving Toronto with a brand new Terminal 1 that handles Air Canada/Star Alliance traffic, and Terminal 3 to handle the rest of the traffic. The completion of Terminal 1 now means that Air Canada flights to/from the United States are now in the same terminal as the domestic and international flights, which should make transfers faster and more straightforward. One thing that the end of construction won’t change is cost – Pearson has some of the highest landing fees in the world, and it shows in the price of a ticket to or from Toronto. Many Ontarians flying to the United States and Americans flying to Toronto use Buffalo airport instead, as the combination of lower landing fees, reduced TSA fees on domestic U.S. flights and stiffer competition within the U.S. often makes for much cheaper fares. However, the costs don’t seem to be driving much traffic away, so I would not expect much to change on that score. I’ve been lucky with hundreds of flights to or from Toronto, and never had a bad experience there. Travelling through Toronto airport does involve a lot of walking, as many people have commented – at least new Terminal 1 features lots of people movers to help this out a bit. Golf carts (or whatever they’re called) are available for the mobility impaired. My only complaints about Toronto are the fact that the new terminal doesn’t feature a viewing area for the airplane nut (in contrast to old Terminal 1, which was one of the best airplane spotting locations in the world), and that traffic on Toronto’s highway system frequently makes the airport difficult to reach, despite it being well connected to the Toronto freeway network.

Toronto Airport review by C King

20 March 2007   Customer Rating : n/a

American Eagle out of Toronto to LGA (and previously from Toronto to Milwaukee out of the same terminal). Term 2 catering is very poor (a TGI Fridays and a bad snack bar serving rolls and not much else. Quickly becomes very cramped - the facilities are not adequate for the numbers flying.

Toronto Airport review by Phil Sagar
9 January 2007

I fly through terminal 3 mostly when travelling to Toronto from the UK. Over the past few years there has been very little change in regards to building extensions, however on my recent visit, work is now being carried out on arrivals areas and it looked promising. The major headache is the amount of distance that passengers need to walk to get from the aircraft to customs and I hope this will be looked at while the alterations continue. The customs officers are always very efficient together with security personnel. Baggage collection can be ok and it really depends on who has landed in front or behind you regarding waiting time on the carousel. Trolley carts still have to be paid for. When I returned to the terminal 3 to depart back to the UK, it was quiet as most passengers had already left to go home days earlier.

Toronto Airport review by Sachin Bhagotra
9 January 2007

As a Toronto resident, I hate flying back to Toronto just for the fact that the walk from the aircraft to the customs is just never-ending. Secondly, the amount charged for the use of a cart at the airport is just outrageous, and there is no guarantee that you will get the promised money back. There are no change machines where people can get change for the carts. It is just shameful when you see people visiting from other countries scrambling to get change for the carts. Other world-class airports don't charge passengers for carts, only at Toronto the price of using a cart goes up every year. I agree with Matthew Holmes about the eating options at the Departures, and the service time at the Tim Horton's at Terminal 3 being the slowest amongst all Tim Horton's branches. You might miss your flight if you wait to fulfill your craving of a Tim Horton's double double coffee before a vacation being away from Canada. Overall, Toronto is long way from being functionally world-class. Structurally, they are getting there.

Toronto Airport review by Matthew Holmes
7 October 2006

I've flown into and out of YYZ about 10 times since May for business and pleasure, using mostly Terminal 1 and Terminal 3, depending on whether I fly with Air Canada or Westjet respectively. T1 is a far more enjoyable experience with wide open concourses both before and after going through security. The LINK shuttle bus between T2 and T3 is efficient and clearly marked, making transfers between them easy. Have yet to try the LINK train between T1 and T3. T3 is ok before security, but after going through security its the pits. There's hardly any space for passengers between the security and the gate areas, so there's always a crowd of people to weave through. The eating options are few and far between as well. The line up at the Tim Horton's is always long (10-15 minute wait usually) and the staff are incredibly slow and inefficient. Of all the Tim Horton's I've been to this has by far the worst service. The line ups may in part be due to the fact that I usually fly around 6-7PM and many commuter and long haul overnight flights to Europe are departing. Regardless, its fairly sad when all you want is a cup of coffee and a sandwich and for many tourists leaving Toronto this is their last impression of our country.

Toronto Airport review by Nathan Fotheringill
16 September 2006

Terminal Three is not the greatest place in which to start your Canadian holiday. We were the second flight to arrive before the afternoon rush commenced and the terminal was pretty deserted. However, it still took the best part of an hour to collect the bags as they decided to utilise the same belt as the first flight to have arrived which was a full 747 from Seoul. The other seven belts remained idle until they started delivering the bags of the flights that had arrived after us. This is just a tad frustrating after a long haul flight. As far as departure was concerned, Terminal Three is nothing special but better than some other North American gateway airports. The staff, however, are a generally cheerless bunch contrasting greatly with virtually everyone else you meet in Canada. We also utilised Terminal One which was a more pleasant environment in which to pass the time. The staff were no better, though.

Toronto Airport review by Gary Docherty
12 September 2006

Terminal 3, very long walk from plane to customs, very unfriendly and slow staff at customs (which seems to be the norm for Toronto Airport anytime I have flown in there over the last 20 years). Luggage came through quickly but chaos ruled at every turn when trying to leave the luggage retrieval area, all flights having to pass through a narrow dirty hallway with no control or assistance from airport staff (who just leaned against a wall watching) is just silly. Very poor first impression of a very nice country. Return flight at midnight, most shops close at 9:30 - but they had a decent selection and some things were actually cheaper on the land side than post security. Swiss chalet gives good quick service at reasonable price for an airport restaurant. Very little shopping or food outlets post security, only place open at 10pm ws Tim Hortons and the bins were overflowing with rubbish and the tables were flithy and not one had been cleared of the previous customers rubbish. All in all a very poor airport considering it is the major airport for Ontario and first impression of Canada for visitors. A country that is very friendly and clean deserves to have an airport that reflects this.

Toronto Airport review by John Frewen-Lord
21 June 2006

In line with prices in Canada in general, the prices in the eating places groundside at T3 in YYZ seem to have really gone up since my last visit just 10 months ago. I remember posting on this site a couple of years ago that I thought the prices were reasonable for an airport - not any more. Otherwise, T3 has barely changed, although YYZ overall is simply not recognisable today from the airport I used to fly in and out of almost weekly years ago. The new monorail was supposed to be working ( cable operated!), but apparently is having teething problems.

Toronto Airport review by K Manson
21 June 2006

Recently flew from Pearson to Glasgow. On our way out, the airport was extremely busy. It took us a good hour to get through check in and security. This was a Wednesday evening. On our arrival home, we noticed how surly and unfriendly Toronto Airport workers were (in contrast to Glasgow, where everyone is happy and helpful). Why are Pearson workers so gloomy and unhelpful? Everything seems like a 'chore'. We cannot figure this out. We are Canadians ourselves and think we are fairly friendly people.

Toronto Airport review by Alan Pratt
30 March 2006

We used YYZ Terminal 3 in an out of Toronto 25 March/ 27 March. On both visits the staff and system was swift and efficient. We were checked through immigration and customs within 45 minutes. On our return the check in was quick and polite as was the security screening. The only criticism of terminal 3 would be the relative lack of choice in retail outlets airside.

Toronto Airport review by Robert Moriyam
25 March 2006

The weirdness described for International flights was probably due to delayed flights and overall heavy traffic volumes forcing unusual gate assignments. Normally, an Alitalia flight would arrive at the Infield Terminal (a satellite with no check-in, baggage claim, etc.), NOT at Terminal 2, and the passengers would be bused to Terminal 1 (where Alitalia's check-in and other facilities are based) for Canadian Customs processing and baggage claim. Connections to the U.S. on Air Canada complicate things, because Air Canada service to the U.S. operates out of Terminal 2, necessitating another bus ride. By early next year, Terminal 2 will be closed, ALL Air Canada service will be based in Terminal 1 (including both U.S. and International flights), and most if not all International flights for other airlines will be on newly-opened Terminal 1 gates. This will make the process described much less complicated.

Toronto Airport review by Rich Jenkins
6 January 2006

Perhaps things will improve when the rest of the new terminal opens - in the meantime, this is a confusing airport with poor signage, limited diversions and lots of unnecessary walking. The procedures for passengers coming from overseas destinations to the US are confusing. In reality, you pick-up your bags in Terminal 2, but this isn't mentioned anywhere and the one announcement for onward passengers to the US would have been helpful if it told them not to wait for bags in the cavernous Terminal 1 baggage claim area. The Terminal 1 baggage facility is enormous, and necessitates a lot of walking (as does practically everything in this airport --it was clearly a burden for elderly folks, those with children and those with a lot of bags). The areas for retrieving oversized luggage are a nice idea but aren't marked as such, and the customer service is a long way from everything. One can figure out how to get out, but little information of any kind is displayed in the baggage area. The Terminal 2 areas for US-bound passengers are a mess. This appears to be a synergy between the ineptitude of the US govt, Air Canada, and the airport management. Nothing is well labeled, procedures are not well described, and forms are difficult to find (they are supposed to be provided on the shuttle bus from Terminal 1). The luggage machines were not operating and three different people from three different authorities gave different instructions for the immigration area. Food service is limited in both Terminal 1 & Terminal 2, with few other diversions. The phone banks in the new terminal are either near rest rooms or televisions that broadcast CBC news at high volume (shades of annoying CNN broadcasts at US airports like Atlanta's). The airport seems to be filled with design flaws that will be difficult to mitigate. I was impressed at the large number of staff who seem to have little to do. The whole place seems like a boondoggle.

Toronto Airport review by Randy Schoeneck
3 January 2006

My family flew through the Toronto airport for our first time on New Year's day flight back to the United States from Italy. Our flight into YYZ was on Alitalia and out of YYZ was supposed to be on Air Canada. International flights arrive at terminal 2. Passengers are then are bused to terminal 1 for Canadian immigration/Customs and bags are retrieved. Then, of course another bus back to terminal 2 for US Customs and the flight back to the U.S. I had no idea the process for managing international flights especially for U.S. passengers at the Toronto was so poor. Due to the delays in moving between terminals and retrieving bags, we missed our connecting flight on Air Canada. Air Canada, had no idea what to do about it in order to get my family home that day. We needed to walk over to United who were able to figure out how to get us home the same day. For U.S. international travelers, having to retrieve bags and go through canadian customs before going through U.S. customs adds a level of complexity and delay especially when you have to take buses between terminals to do it. For my future travel plans I will avoid Toronto for Internation travel as a hub.

Toronto Airport review by D Schlösser
2 December 2005

I found the new Terminal 1 to be a pleasant place, it's so much better than the old one where I had to wait for up to 3 hours to pass customs and immigration. The new terminal is airy with lots of windows to have a look out. The only bad thing is the Infield Terminal they use for the international flights except the ones to the USA. I live in Germany and so I had to use it as the flight to Frankfurt leaves from there. You have to use a bus to connect between the two terminals and the bus rides takes some 20minutes. I look forward when the new terminal will be completely finished and all Air Canada and Star Alliance flights leave from there.

Toronto Airport review by P Hincks
21 October 2005

My elderly parents-in -law (80+) have just returned from Toronto and have relayed to me that my efforts here in the UK to ensure that they were escorted everywhere they went in the three airports they used were met with the exception of Pearson Airport, Toronto. The usual surly, unhelpful & really quite unhappy staff still abound. They were escorted, yes, but in a very unhelpful manner and were literally dumped by the lifts and left to fend for themselves. I have noticed this surly attitude when travelling through Toronto myself and have to ask the question "What makes Toronto airport staff so unhappy that it reflects in the manner in which they treat the public?" Canadians generally are a very helpful and understanding people.

Toronto Airport review by Michael White
9 October 2005

Left through T3. Very quick check in at the Air Transat desks and also security. Once through however there are very few shops to keep you occupied. Very clean and bright ,plenty of seats and quick and efficient boarding - which is probably all you want really.

Toronto Airport review by  A Abdullah
6 September 2005

I recently went through Terminal 2 at Toronto International. I have never seen such unhelpful staff. I had a luggage cart that was over flowing with 3 suitcases, a roll away and 2 booster seats. The suitcases fell off the cart, but nobody offered to help. Air Canada staff were too busy chatting with each other to help. One fellow was looking at my stuff but did not offer to help. Once I went through US customs, I had to put my luggage on the x-ray machine, again no one offered to help, then I had to unload the suitcases on to the belt; again no help was offered. Everybody was looking, but not even one of the staff offered to help me put my heavy suitcases onto the belt. The staff at the airport just seemed as if they did not care, they were there just to stand and look! The only redeeming quality of that terminal was the customs officer. She was very pleasant and friendly!

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