TORONTO AIRPORT  Passenger Reviews and Customer opinions

PAGE 1 2

TORONTO AIRPORT customer review :  18 March 2010 by James Crichton   (UK)

Customer Rating :  3/5

Queuing

Cleanliness

Facilities

Used Terminal 3 and found it to be a typical North American Airport, not much to do landside and nothing airside. WiFi costs $10 and not really worth it. On arrival immigration was fairly quick and efficient. Baggage handling was okay inbound, outbound loading delayed the flight. Check in with Thomas Cook nothing short of Abysmal, long lines and untrained staff, never even had the usual security questions asked.

TORONTO AIRPORT customer review :  9 March 2010 by Maureen Russell   (UK)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Arrived at Terminal 3 to find that my husband and I had to queue for over 1 hour to get our luggage! Our passports were checked no less than 3 times - getting off the plane, customs and immigration counter even though we not immigrating. Told it was a privilege to enter Canada on arrival. We were treated impolitely - not one thank you or welcome, directed by a finger, shunted to immigration control for questioning (for those studying, working or staying 6 months +). We were just visiting for 18 days. Will not be returning for another "privilege" to Canada after the interrogation process.

TORONTO AIRPORT customer review :  19 February 2010 by Rowen Baker   (Canada)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Departed Terminal 3 on 14 Feb. Check in poor - 40 minutes to get to the desk with Thomas Cook. Security fairly quick, but not very reassuring. Went to International Departure area. One crowded, dirty, scruffy bar / restaurant with ear splittingly loud "music". For a City which prides itself on it's image, this area is a disgrace.

TORONTO AIRPORT customer review :  29 November 2009 by G Ma   (Canada)

Customer Rating :  3/5

Queuing

Cleanliness

Facilities

The airport (T1) was new and clean. The check-in lines did not take a long time. However, the walks from the point you enter the airport until you get to your flight is extremely far. Which, for seniors, it is not that pleasant. The waiting areas where kept clean. However, you must pay for wifi which I found quite shocking. Overall, I would rate the airport 3 stars.

TORONTO AIRPORT review :  17 November 2009 by I Maciver   (Canada/USA)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Toronto has matured significantly with the demolition of two older terminals and the Term 1 more or less fully on line. Though the old names remain Term 1 and 3. Reasonable shuttle between Terms. But indeed depending on arrival gate you can have a long walk (some moving sidewalks) - benefit being most times your bags are on the carousel when you get there. Food is good. Go to Tim Hortons if only a coffee, donut, soup or sandwich will suffice. Prices are close to outside the airport. Lots of hotels adjacent to airport. Bus service, taxi and Limo to get downtime. This is the weak link- no train, subway nor LRT- (express service) - solution keeps being a govt promises. There is now a cell phone lot. Customs hall is large - and signage (ie 'EXIT') could improve significantly. Drug/Contraband dogs are used - particularly for flights from Jamaica . Departing is easy other than during peak times (use e-ticket and carry-on to speed up). Security is very good - 'greeter' gives preliminary warning and plastic bags so you can be through in minutes.

TORONTO AIRPORT review :  8 November 2009 by D Gill   (UK)

Customer Rating :  5/5

Queuing

Cleanliness

Facilities

Immigration arriving in the country from New York was fine. The queue moved and we had a jolly young man who made us feel at ease. While leaving for New York, we went through an American run immigration sector and that felt very much like American immigration (rude staff, long, slow queues, etc). It's only an issue if you fly to America otherwise you get the good Canadian run immigration. There weren't many places to eat but everything is signposted and clean and I enjoy going to Toronto airport.

TORONTO AIRPORT review :  22 October 2009 by P Iosad   (Norway)

Customer Rating :  3/5

Queuing

Cleanliness

Facilities

AMS-YYZ-AMS using T3. Extremely long walking distances on arrival through empty corridors. Border guards meet you halfway but the check is only selective (I saw them checking people's passports and got mine out but was just waved through). Immigration officer was polite but extremely thorough, wanted to know everything including why I live in Norway as a Russian citizen. Needing a visa to essentially everywhere makes one used to dealing with immigration, but frankly this was the most thorough interrogation I've ever had. The whole immigration/customs thing is strangely organized (you fill in a card that the immigration officer checks and then you give it to the customs people). Didn't have any luggage so can't comment. Nothing special on arrival (pretty much a cramped room with a convenience shop), and no ATM would take my card (also brushed away rather rudely by the person in the currency exchange booth who barked they only dealt with cash - well why do they have a PIN pad sticking out then??), so had to the take the bus which you can pay for with the card. Departure was smooth, printed out my boarding pass (on a computer with a really slow printer attached, not a proper terminal) and into security which was reasonably fast but slightly chaotic (one officer instructed me to take metal objects off and then another told me to have my "stuff" on me). Once inside, clean and tidy but nothing much of interest, a few bland shops and sandwich/pizza places (again had problems with my card!). Boarding OK, but they could do with a screen that is higher up or a better microphone: boarding is by row but everyone was trying to get closer to hear what they were saying, so it was quite a scrum. Overall an OK airport, not your OSL or AMS, but not worse than many big European airports.

TORONTO AIRPORT review :  14 October 2009 by D Liane   (Germany)

Customer Rating :  1/5

Queuing

Cleanliness

Facilities

I am German and I came to Toronto from Mexico. I had my ticket back to Mexico and also the one from Mexico back to Germany. When I arrived in Toronto I had to pass Migration and the guy from Migration asked me a lot of questions like why am I coming from Mexico and what am I doing back home in Germany for work - I was never asked so many questions in no other country I travelled to (and I travelled a lot). But he was very nice and finally let me pass. When I came to customs there were only two officers working because it was already 12am. I had to go with that lady officer and she started to ask me the same questions like the migration officer. She wanted to see all my tickets and why I am visiting Canada and then she started interrogating me - I felt like a suspect. After 1 hour of questions she did her job - like she is supposed to do. Checking my bags. Since she didn`t find anything because there was nothing to find she let me leave. She was just on a power trip - that`s all. This lady was a nightmare. I would like to complain officially about her. So if anybody can tell me where I can file the complaint please let me know.

TORONTO AIRPORT review :  6 October 2009 by B Mitchell   (Canada)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Our departure to Paris Charles De Gaulle airport was on Air Canada at gate 175 one elevator/escalator level below the Maple Leaf Lounge. One of us had some mobility problems and they were good enough to provide us with a golf cart to take us to the gate area and we were OK from there. The assisted check in area was a dream compared to the regular line up queues. I noticed that the wheelchairs were larger than the normal 16 inch width and readily available without charge. CDG was a horror story in comparison - arrivals had to walk uphill for part of a very long distance to baggage/customs with no moving walkways, from Air Canada's area of CDG Terminal 2 (section 2A).

TORONTO AIRPORT review : 22 September 2009 by P Smith   (Canada)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Pearson is a very good airport that is well designed, clean and bright. Terminal 1 is the highlight with Terminal 3 slightly older but adequate. Security clearance is generally quick and the are motorized walkways to help with the distances. Only negatives are baggage delivery time (which is embarrassingly slow), shop selection (OK, but not great), and the fact that the express walkways in the International wing have never worked (you see technicians there all the time).

TORONTO AIRPORT review : 15 September 2009 by R Humphreys   (Canada)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Over the years I have used this airport more times than I care to remember. For the most part I have no complaints, except for one thing, baggage delivery upon arrival. Whether it is terminal 1 or terminal 3 that you arrive at, or on a domestic or international flight, you will find yourself waiting at the baggage carousel for at least 30 minutes, if not an hour to get your checked bags. Delivery often takes the form of a few bags followed by a long pause, then a few more, and so on. This airport really needs to hire more workers to perform this function.

TORONTO AIRPORT review :  9 August 2009 by R Waterman   (USA)

Customer Rating :  1/5

Queuing

Cleanliness

Facilities

I was going through to Rochester, NY and had 3 hours to make the connection. I needed all of it. Plan on very long walks and shuttle bus rides. Clearing Canadian customs and immigration took 2 hours. I couldn't find my bags. They had taken them off the carousel and piled them up two carousels over. No baggage check when I picked it up. Grimy, ugly, inefficient, poor signage.

TORONTO AIRPORT review : 22 July 2009 : by G McGowan

Customer Rating : 3/5

T1. Huge new terminal for Air Canada and Star Alliance partners. Long walk when coming from US, clearing customs, rechecking baggage, clearing security and getting to connecting gate. I must give credit to airport security though as they could see my daughter and I were running to make our flight so they directed us to the shortest line. When transiting back to US, excellent signage to US connections except connection baggage claim could have been better marked. Also only 1 overpriced sit-down restaurant in the US flights section so eat before pre-clearing US customs.

TORONTO AIRPORT review : 8 June 2009 : by Alex Buenafe

Customer Rating : 3/5

Huge, brand new, very clean but very long walks. The security check to get to the international gate going to Europe had only two screening machines at that time. The queue and the wait (as we have to take practically everything off) was stressful. The departure lounge had nothing special about it, just expensive food, expensive bars, just plain bland. The best thing I like about YYZ is when I pick up my bags at the carousel, through customs, and out the terminal.

TORONTO AIRPORT review : 21 May 2009 : by A Annaport

Customer Rating : 2/5

It looks impressive from the outside, but inside it's a disaster (this goes for Terminal 1 and 3). It is a badly planned airport. Depending on where you're going, getting from the security check-in to your gate can take a really long time - endless, bland corridors that eventually take you to a gate area. It's the same if you're arriving from a flight - the walk to the baggage area can be really long. Inside, the staff tend to be surly or rude (with a couple of notable exceptions), and I really can't blame them, as the atmosphere of the airport would annoy me if I had to work there every day - it's loud, cavernous, and has bad air quality. Security check-in takes a long time. The services are okay, but again it depends where you are going - some of the gates to international destinations have next to no decent shops or restaurants - it can be an extremely tedious airport to wait in, which is not the case with many other major international airports. Baggage waits can be very, very long. Finally, this is the only major international airport I've ever been in that does not have basic shower services for passengers who are in transit. I believe you can access showers if you are a Maple Leaf Lounge member, but for everyone else there aren't pay-for-use showers, which is a huge oversight (and typical of the bad planning inherent in this airport). Then again, I suspect that if there were showers in this airport, they would be a disaster as well, so maybe it's a good thing there aren't any (the regular bathrooms can be pretty disgusting). The only good thing about this airport is that sometimes they have interesting art displays, which helps to pass the time.

TORONTO AIRPORT review : 23 April 2009 : by Tom Kingsway

Customer Rating : 2/5

Terminal 1. Beautiful design, but brutally inefficient! From customs line-ups (both inbound and outbound), to baggage, this is one of the most frustrating airports to go through. The layout is perfect, but it is so clearly mismanaged. A majority of my flights coming inbound had issues with waiting 15-30 minutes for ground staff to connect the jet-way to the plane. Luggage is another issue. It takes them so long to process, often 45-60 minutes waiting (even after clearing customs). Which leads me to another issue - customs organization. There are no designated lines for priority staff/passengers, there are never enough staff at peak hours, and when arriving into Toronto, there are no lines dedicated to certain passports ie: Canadian/EU/International/US/etc. At least the place is clean.