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Toronto Pearson Airport
5.6 out of 10  5.6 out of 10
205 reviews

 



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Toronto Pearson Airport customer review :  18 September 2014 by Bobby Giannakopoulos    (Canada)

Rating : 7/10

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Recommended

I had a connecting flight at Toronto Pearson international airport. This airport is big and busy but my connection went fine. Waiting in the line to clear security and US customs went fine not too long despite the morning rush. The US customs agents were intimidating and not courteous but the lady doing the dispatch at security lanes was saying to smile it's going to be faster we all have a reason why we woke up early this morning. The signage is clear, you know to find your way where your connecting flight leaves each gate area is marked by a different color. There is plenty of shops and places to eat at this airport. Overall this airport is not bad, just allow yourself enough time if you have a connecting time.



Toronto Pearson Airport customer review :  11 September 2014 by S Johnson    (USA)

Rating : 7/10

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Recommended

I've connected through Pearson a couple of times. Overall it is a reasonably smooth experience for US-connecting passengers but there is room for improvement. First time, I flew PIT-YYZ-CPH and it was fairly easy to find the express immigration counter, the CBSA officer manning the booth was not terribly pleasant but I've come to expect such. Later on I came the other way, NRT-YYZ-PIT. The express moving sidewalk from the plane to US pre-clearance was not terribly safe, I was walking along at a brisk pace due to only having 80 mins. between flights when the walk suddenly slowed down without warning, resulting in a huge pileup. Either tell people not to walk on the conveyor or do a better job of warning when it slows down. The fancy new automated passport scanners at US pre- clearance are a good idea in theory, but I had to scan my passport 5 times before it finally worked. Not a big fan of Concourse F, the Air Canada US-bound regional gates-a dismal "temporary" hallway with few eating options and no jetways. The rest of the airport is much nicer-looking.



Toronto Pearson Airport customer review :  2 September 2014 by R Gonzaga    (Malaysia)

Rating : 7/10

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Recommended

A somewhat barren but functional airport. Boarded a CX flight to HKG in the early hours of the morning so there was not much activity around. Security checks were quick and staff were pleasant. The waiting area at the boarding gate was spacious enough but we were the only flight leaving and I suspect it would be quite crowded if there were more departures in the daytime. There were iPads on the tables for all to use which I thought was a great idea. There wasn't a great selection of shops and what was there was prohibitively expensive. All in all, an adequate and functional airport without any frills.



Toronto Pearson Airport customer review :  27 August 2014 by P Chan    (Canada)

Rating : 8/10

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Recommended

As a frequent traveler, I've experienced what the so called "Best Airports in the World" (i.e. Singapore Changi, Hong Kong, Incheon, and Schiphol) has to offer. So how does Toronto Pearson compared to them? I would say Toronto Pearson is not quite in the same class as them but they are slowly catching up. The elite airports offer a wide range of shops, services, and restaurants so you actually forget you are at an airport. Toronto Pearson looks somewhat barren but they are constantly adding new shops, services, and restaurants so the difference is becoming less noticeable. I often hear about complaints of Toronto Pearson being too large (long walking distance). Although this is a fair comment, this can be said about any other major airport in the world. If you have mobility challenges, please ask for assistance and staff will transport you to your gate. For others, please make use of the moving walkway. My biggest issue with Toronto Pearson is the "wait" for checked-in luggage - it's slow! There is no need to rush off the plane to get to the luggage belt. I suggest you to take your time and make a pit stop at washroom before heading over to the luggage belt. Toronto Pearson should definitely address this issue with luggage. It even happens during non-peak times.



Toronto Pearson Airport customer review :  21 August 2014 by Robert Humphreys    (Canada)

Rating : 8/10

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Recommended

Pearson generally works well, but on Sunday I found that baggage return is as slow as ever when you arrive. From arrival at the gate expect it to take at least 20 minutes and invariably 30 minutes, which when arrive on a domestic flight means that you don't have the extra activity of Immigration to deal with! What added to the "fun" on Sunday evening though, was that the baggage hall had absolutely no carts available. However, when I got out to the kerb, there were hundreds of the things, all neatly parked at the cart gathering points, with staff doing a sterling job of tidying them into place. Not one of them was then taking the next step of returning carts to the baggage hall!



Toronto Pearson Airport customer review :  19 August 2014 by Kevin Tunnicliffe    (UK)

Rating : 10/10

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Recommended

Long walk from gate to immigration but well signed. Immigration polite, swift and efficient. Baggage took a while getting onto the belt and priority bags loaded last, which perhaps says more about BA than the airport. Car rental just across the road so all very good.



Toronto Pearson Airport customer review :  19 August 2014 by Kevin Tunnicliffe    (UK)

Rating : 0/10

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Recommended

I gave a positive report on this airport when I arrived but cannot do the same for my experience when leaving. Having checked in at 3pm all entrances to security had massive lines. There was no priority line for premium passengers and a full 57 minutes before the line reached security where passengers were treated to a display of indifference and "jobs worth" attitude it would be hard to beat. I will avoid using Toronto in future if at all possible.



Toronto Pearson Airport customer review :  9 August 2014 by Ged Derksen    (USA)

Rating : 1/10

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Recommended

Absolutely the worst airport maybe in North America. The long trek from the tarmac to the terminal, go through customs, only to put a bag on another carousel and then go through check in again is nuts. Airports with twice the traffic are much more efficient. Never through Toronto if I can help it.



Toronto Pearson Airport customer review :  4 August 2014 by G Brady    (USA)

Rating : 0/10

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Recommended

Passed through Toronto Pearson on our way from Dublin to San Francisco. Horrible experience. Our flight was delayed and the airport had just come out of a red alert due to thunderstorms. Hundreds of people tried to find their way through the confusing three-step process to clear US customs. There was virtually no help available and no attempt to speed up the process so people could catch their connecting flights. Many people missed their flights. We will definitely try to avoid Pearson for future trips.



Toronto Pearson Airport customer review :  21 July 2014 by C Healy    (USA)

Rating : 4/10

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Recommended

Just flew from Dublin to Boston via Toronto. Had to go through U.S. customs here, due to the "pre-clearance" regulations. There was some new three-step automated process that caused total chaos. Everyone was confused about the system and there were virtually no staff to help people navigate it. I am not a fan of going through US customs before reaching the US as it makes the connection very tight. I will avoid flying through Toronto on my way home in the future.



Toronto Pearson Airport customer review :  7 July 2014 by W Carson    (Singapore)

Rating : 9/10

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Recommended

Came through Toronto last Thursday, terminal 2. The airport is clean and very nice looking. Signage was more than adequate. Gate areas were roomy and food kiosks were as expected. I think many of the negatives posted previously are more directed and the individual airlines rather than the airport itself. There was weather in the area at the time of my connection and I expected greater delays. The airport itself is quite nice actually, the airlines may need some improvement however.



Toronto Pearson Airport customer review :  4 July 2014 by Margaret Wiggins    (Canada)

Rating : 0/10

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Recommended

On June 28, I arrived at Pearson Airport from Sudbury with less than 1 hour to connect with my flight to Vancouver. As I am very unfamiliar with the airport, and the gate was not recorded on the ticket, I was confused as to where to go and could not find the screen listing my connecting flight. Heading up the escalator I stopped at the first kiosk I found someone at. There were two women and when I approached the first woman, she indicated to me that she was busy finishing something 1st then would help me. I waited and moments later she told the second woman she was done and was heading home, then left. I was dumb-founded and had to call the 2nd woman's attention as she was also walking away. When I asked which gate AC flight 161 was at she said "the screen is right behind you", then proceeded, in a very rude manner, to tell me which gate I was looking for. Had it not been for another staff member who was watching and took me to the gate in his cart, I believe I would not have made my flight. These kiosk people are supposed to be helpful to those, like me, who do not travel often and find airports overwhelming. There is absolutely no call for the rudeness or belittling of passengers - without us, they would not be employed. Perhaps more PR training is required for them.



Toronto Pearson Airport customer review :  1 July 2014 by K Lockie    (USA)

Rating : 0/10

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Recommended

On arriving, our plane waited 40 minutes for a customs agent to open the door of the plane so that we could deplane. Once inside the airport, the real confusion begins. For a passenger with connections, asking anyone the same question gets different responses. Its an awful airport, so disorganized.



Toronto Pearson Airport customer review :  1 July 2014 by D Mendoza    (USA)

Rating : 1/10

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Recommended

Don't ever make the mistake of coming here. Have connected here 3 times and each has been a horrible experience. Two times we've connected here from the US, and each time the flight attendants assure us an airport representative will be at the gate to help people with connections, only to deplane and see nobody there. We asked several times where our gates were, and every person was rude and seemed to have no clue about our flight. Because of this, each time we have made a wrong turn in that maze of an airport, and have had to 'renter the airport,' re-pass through security, and run to our gate with minutes to spare. None of this would've had to happen had we been informed to take the right exit to international flights. The worst you can have however are connecting flights to the US, some genius had the idea to fit a small US immigration and customs in the airport (you don't need to pass through the actual US immigration at a US airport). There are hardly any staff members, and the few there have no clue what the process is being Canadian citizens. It's a 6 step process that takes well over 2 hours to complete. There are 3 immigration officers working, and with over 100 people having connecting flights, most people ended up missing our flight to Chicago and had to stay the night in Toronto. There was also a 'baggage system failure:' an additional hour was spent in the airport as they tried locating our luggage. We learned our lesson and will do everything again never to come here again.



Toronto Pearson Airport customer review :  26 June 2014 by E Kaufman    (USA)

Rating : 1/10

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Recommended

This airport is an embarrassment to both Canada and the USA. If you have a connection flight to a US destination, you will need to pass through customs. This is a 6 step process that is archaic at best and torture for the passengers at worst. I would like to believe that everyone is trying their best. There are far to many passengers seeking connection flights and too few folks to process them. If you have trouble with one of their machines there is no one to ask a question. The final indignity was after 2 hours of weaving through lines and a last chance to get something to eat - we were taken advantage of by the food prices. There were no open lunch counters in this area, so we had to choose from a food wall. Sandwiches that cost between 11 and 14 dollars each and the soda's were over 3 dollars. This is their last chance to gouge you for a miserable mess called a sandwich. I know the 6 people in our group will never again book a connecting flight through this airport.



Toronto Pearson Airport customer review :  9 June 2014 by G Headrick    (USA)

Rating : 0/10

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Recommended

Lousy connection airport. Made the mistake of taking AC Rouge to get to Dublin which was a disaster but getting through Pearson was painful enough without the flight. I though Atlanta had the worst TSA crew but this one rivals them for incompetence, inefficiency and general "screw you" attitude. I smoke and it took me a half mile walk (the walkways only go one way) to get outside and then have to go through security again. Never again.



Toronto Pearson Airport customer review :  2 June 2014 by Z Warren    (UK)

Rating : 0/10

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Recommended

The worst airport we have ever been through. We were flying back home to the UK on Thursday 29th May after a wonderful holiday in Canada, (our arrival in to Canada being through Montreal-Pierre Trudeau Airport) which was fine but our experience in Toronto put us off ever using Toronto airport again. Our check in was fine but oh dear when we reached security we were horrified to see the queue tailing back down the terminal. As we're were flying business class I asked if there was an express security line like at most international airports but was told by a very rude staff member no there wasn't you queue here, eventually after waiting for an hour we reached the security check to find that there were only 2 security lines and one walk through so if someone was being scanned you had to wait in another queue and your personal belongings were going through and sitting at the end of the belt where anyone can pick it up and take it. I told one of the staff that our local airport back in England had 16 security check lines he was quite rude and said it must be bigger than Toronto but I assured him that it was nowhere near as big. Afterwards we went to look at duty free but it was very small and expensive. One the positive side the Air France lounge was really nice and very comfortable to relax after our marathon security wait. The boarding of the aircraft was also a shambles, it was a very small crowded area and they got the business class passengers mixed up with economy which caused chaos for the flight crew trying to guide people to their seat. The management at Toronto airport want to get these problems sorted before next year when I understand Toronto will be hosts to the Pan American games or it will be a nightmare. I have informed our UK travel agent of the problems we experienced & told them to the think twice before putting some poor unsuspecting traveller through Toronto airport.



Toronto Pearson Airport customer review :  6 May 2014 by G Ron    (Canada)

Rating : 8/10

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Recommended

Clean and modern airport with ample seating and daylight. Check-in and security can take very long during the holiday season, but were very quick and efficient last time I departed in April. Quite a way to go from security to the gates, but they offer moving sidewalks which is convenient. T1 departure hall offers ample seating, free Wi-Fi and iPad access, and power outlets. Signage is good and available in both English and French. Duty free stores are small and few, and prices aren't attractive compared to their European counterparts. Dining options are limited as well, and vegetarian/vegan options are scarce and pricey. Immigration is usually fast and efficient, and service is courteous and professional.



Toronto Pearson Airport customer review :  8 April 2014 by J Boonzaier    (Singapore)

Rating : 4/10

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Recommended

I think that when the designers started work on Terminal 1 of Pearson they went to examine numerous airports around the world and drew up two lists. One was all the good things about airport terminal design and the second was all the bad things. Unfortunately they mixed up the two lists when they drew up the designs. I cannot fathom how such a new terminal, built at such great expense, can be so inefficient. The worst part is trying to pass through customs after collecting your baggage. There are passengers from numerous flights all trying to pass through one exit point manned by two customs officials. It takes absolutely forever and the resulting scrum is the last thing you need after flying halfway around the world.



Toronto Pearson Airport customer review :  8 April 2014 by S Horne    (USA)

Rating : 0/10

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Recommended

This experience was an absolute nightmare. We spent 3 hours and 45 minutes standing, waiting to clear US customs. Everyone was just milling about trying to understand what we were supposed to do. People were being pulled because they were going to miss their connecting flights. I would have fainted from the heat and lack of water except for the sign that said that failure to clear this site would result in going through Canadian customs and then starting the US process all over!



Toronto Pearson Airport customer review :  7 April 2014 by H Racz    (Canada)

Rating : 0/10

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Recommended

Flying in and out of Pearson is the worst experience. For being the most expensive airport in the world (check the price breakdown of your plane ticket) the services are abysmal. The new addition of scanning your own passport creates chaos and confusion, adding to the wait to get out. Why aren't the border officers not scanning the passports and immigration form? Queuing for your luggage after you have scanned your passport and immigration form and waiting for the staff member who is in a great hurry to make sure you get your luggage quickly is sure to make you to never want to fly out of this airport. But wait, now you queue again to hand out your print of the scanned immigration paper to another border officer. There are hundreds of people waiting to get out and 2 (two) officers waiting to take your paper. Now you are free to get out of this airport.



Toronto Pearson Airport customer review :  1 April 2014 by J Wagnerr    (USA)

Rating : 2/10

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Recommended

Of all the large airports I have visited in the US, Europe and Asia, this must be the worst. Granted it is usually not overcrowded but the personnel are very cold and fussy, including the security person who, when asked if TSA pre check might be useful for US people leaving Canada, said in a huff that he had never heard of it and that "This is Canada, not the US" The facilities are abysmal - those so-called shops near Terminal 1 are awful for a larger airport. Also I can only imagine how that passport machine stop with about 10 machines gets crowded at peak times. Why not handle that manually like everyone else, especially since you have to atop 10 seconds later to hand in the form anyway? Honestly, after years of visiting Toronto, I won't ever fly into Pearson again.



Toronto Pearson Airport customer review :  18 March 2014 by Vince Brown    (Canada)

Rating : 10/10

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Recommended

Great airport, easy to find your way around lots of choice of food and beverage!



Toronto Pearson Airport customer review :  10 March 2014 by P Smith    (Canada)

Rating : 8/10

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Recommended

Arrival and departure through Terminal 1. This airport has come a long way in terms of the variety of airside restaurants and shops - it is much better now. Signage has improved as well. I read lots of comments about people complaining about the signage and directions in this airport, but the signage could not be clearer (large, bold and colour-coded). The customs clearance section is still a bit of an adventure with a mix of meandering queues for automated passport readers, Nexus terminals and queues for customs officers. This could be improved. The moving sidewalks (express and local) are very good. The only major weakness at Pearson is baggage delivery (which is extremely slow no matter what airline you are flying). Airport management needs to address this.



Toronto Pearson Airport customer review :  17 February 2014 by Marilyn Emery    (Canada)

Rating : 7/10

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Recommended

My husband and I arrived at Terminal 1 Wednesday January 22, 2014 heading for our usual destination in Cuba. I am generally satisfied by this great airport. On this day at approx 0400 when we approached the security area I was stunned as the female security worker told me "lady pay attention" I was in the process of removing my jacket and placing it along with my handbag in the grey bin. I had not spoken a word to this women and was very surprised by her tone and attitude. I bit my tongue, and did what I was told. I work with the public everyday and if I would dare speak to my patients like that I would not have a job.



Toronto Pearson Airport customer review :  21 January 2014 by Bruce Dickson    (Canada)

Rating : 0/10

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Recommended

I'm a Canadian resident and flew in from Europe. The new kiosk based system was in use but it needed 6 or 8 people showing passengers what they were expected to do, This suggests that the equipment interface is so bad that it borders on unintelligible. After passing through the customs, I arrived at the baggage carousel where - in spite of my bags being flagged as priority from a biz-class ticket - I waited for 75 minutes before they emerged. The time for a/c landing to actual exit of the airport was 5 minutes shy of 2 hours. For comparison - landing to front door in Johannesburg takes 20 minutes (even when traveling in economy) and its similar at Heathrow.



Toronto Pearson Airport customer review :  8 January 2014 by A Burdett    (USA)

Rating : 1/10

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Recommended

Advised in Copenhagen by SAS check in agent, Pearson has a new process to speed transit passengers from Europe to Toronto to USA destinations. So, Pearson/GTAA personnel at entrance to USA Immigration had me scan boarding pass, watch a screen for 40 minutes for my name to appear that my baggage had passed through, wait then another 40 minutes for 100 people ahead of me to see the USA immigration officers, a total of 80 minutes standing in line. I counted the pass through in that 80 minutes, about 100 people ahead of me (as they shifted some to express line to clear backup). Came around a partition and saw many USA Immigration booths manned but no one queued by Pearson/GTAA supervisors. Then the USA Officer told me it was my fault for not having a Nexus card. Sloppy and inefficient. Wifi would not connect (same experience on earlier leg to Europe) and cell phone would not connect to a Canadian carrier. This airport is antiquated.



Toronto Pearson Airport customer review :  17 December 2013 by J Mitchell    (Canada)

Rating : 1/10

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Recommended

I travel extensively (I'm a Super Elite member of Air Canada). In the last month I've flown through Pearson from LHR, MUC and IST and without fail I'm amazed at our archaic customs process and the ridiculously long wait for baggage. I'm a Canadian citizen. I'm pleased they have a separate queue for Canadian Residents now, however, Canada is the only country I've been to (out of 47) that is the most onerous and frustrating to enter. The Canadian Residents line is always the longest, the three flights I took also required us to use the automated machines that promote "faster entry home" - the kiosks were slow, couldn't read my passport and the organisation was a mess. You then still have to join another queue and give your printout (a waste of more paper and tax dollars as it's a scanned copy of the form you just filled out) to an officer who may or may not ask you questions. You then join another queue to show more officers your printout - and then once you get your luggage (which even for Priority can take ages - I waited 50 minutes for my bag from IST - easily wait an average of 40 minutes) you have to queue yet again to give your printed form to another customs agent. If the airport isn't busy it's not so much of an issue, but these times are rare, particularly when you arrive from European flight - most arrive in the early evening and you then have thousands of people trying to get through. It's terrible and makes no sense - can't we at least get rid of one of those checkpoints? And Pearson/GTAA, whomever, please fix the ridiculously long wait times for luggage. Airlines blame the airports and airports blame the airlines. We don't care - work together and sort it out. Airports that are 3 times the size of Pearson with 5 times the flights don't take as long.



Toronto Pearson Airport customer review :  4 December 2013 by B Walters    (Canada)

Rating : 0/10

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Recommended

I had two hours to make a flight arriving from the US to my connecting flight to Ottawa. One would think that it would be enough, especially on a Tuesday afternoon. Not so. Canadian Customs clearance was relatively quick, but upon arriving in the baggage pick up area, and once finding the carousel for my flight, as passengers congregated around it, and waited and waited and waited. On board the West Jet flight it was announced bags should begin to arrive 20 mins after arrival. In fact it was about 45 mins before the bags started to trickle down, and an hour before most bags seemed to arrive. Now depart this baggage area and looking for place to drop connecting bags off, and again, an area of mass confession. People everywhere, one huge lineup that everyone got into, then 10 mins later a worker said if only need to drop bags, go around this corner. Fine, 100 plus folks do this, only to find another lineup waiting to drop bags on a belt that seemingly did not work. Slow slow slow! With 45 mins to spare I go out of this area to find that I must go upstairs and clear security again. Next big lineup, about 300 people lined up to clear security, in a queue that did not move. When I queried a worker about my flight leaving soon, was put in a shorter line, but this queue did not move either. Long and short of it, made it to my flight literally as the door shut behind me. 2 hours of stress! I will from now on choose my transborder flights with flights directly into the US.



Toronto Pearson Airport customer review :  2 December 2013 by William Pomfret    (Canada)

Rating : 0/10

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Recommended

On 23th November I arrived from Turkey on an Air Canada flight with 2 bottles of duty free premium whiskey, I cleared customs and proceeded to re-check my baggage to Ottawa, I then walked miles to the domestic and through security, my bag was opened and the two bottles confiscated. Normally I go straight to Ottawa, then there would not be a problem. Why do Airlines and Duty Free stores not warn of the stupid rules, my duty free was still sealed in the bag, why can we not have a modicum of common sense, the so called security staff actually took joy in confiscating my 90 Euro investment, as a senior and veteran, I shall attempt to avoid, like the plague Toronto Int'l Airport, which seems so badly managed, they nickle and dime us on trolleys but still have extortionate surcharges.



Toronto Pearson Airport customer review :  29 November 2013 by T Ruggles    (Canada)

Rating : 5/10

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Recommended

I fly through this airport every month coming from VIE or FRA, The baggage service is poor, priority baggage doesn't come out first. Its a long walk from the plane to customs.



Toronto Pearson Airport customer review :  3 October 2013 by Chris Ford    (Australia)

Rating : 4/10

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Recommended

International arrival on AC from MUC and customs was fairly efficient after a very long walk. It seemed to be a quiet time for international arrivals (around 3pm), but this had no effect on the legendary slow baggage delivery at Pearson. I would suggest that you can raise revenue from charging for baggage trolleys or slow luggage delivery, but you can't have both.



Toronto Pearson Airport customer review :  26 September 2013 by William Hahn    (USA)

Rating : 1/10

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Recommended

The walking distance between connecting flights from the US and domestic Canadian flights can be enormous and very time consuming. For elderly folks or family's with small children this can be a terrible process. Unlike most other major airports there are no mechanical devises - trains, trams, etc. - to help.



Toronto Pearson Airport customer review :  17 September 2013 by Aileen Carter    (Canada)

Rating : 5/10

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Recommended

This airport is a boring place. I rather liked the old terminal 1, there was more life and it was much better designed. The choice of food is limited. The chance of finding a conveniently located cafe is remote. The lack of washrooms in the arrivals area is another example of bad planning. Two stalls for women who have just arrived after a long flight on a jumbo jet, walked down long corridors to the baggage section without any sign of a washroom and then a long lineup for the two available [if lucky] stalls. I arrived after a flight on a plane with a malfunctioning toilet so thank heaven there were very few others ahead of me. I do not care for the art etc, give me some ease of accessibility and more choices. Spending a couple of hours in this place waiting for an international flight is my idea of cruel and unreasonable punishment. The lack of good transport from the North East is also another reason to hate it. I am fortunate enough to get excellent service from the wheelchair assistance program so cannot complain about the lineups etc.



Toronto Pearson Airport customer review :  6 September 2013 by M Tor    (Canada)

Rating : 5/10

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Recommended

This is my home airport and I learned how to cope (i.e. got myself a Nexus card not to have to go through the nightmare of clearing American or Canadian customs) but I have to say it used to be a nightmare to either leave Pearson to go to the States or come back from anywhere. Customs officers are what they are (rude) but the worst thing is the staff that directs passengers. The worst I've seen in any airport, completely unprepared, impolite, disorganized. Long random lineups at times, even when it's not supposed to be rush hour. An embarrassment for the country for sure. That said, the airport itself is quite nice. They've added more restaurant options and the Air Canada Lounge is spacious and comfortable.



Toronto Pearson Airport customer review :  15 August 2013 by A Ber    (Canada)

Rating : 10/10

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Recommended

An excellent experience, the airport was fast, and offered many food and beverage options. Security was fast, and there was lots of space at the gates for everyone to sit. Free wifi and power throughout, and large jetways with windows offer a cool vantage point. Efficient baggage handling and fast customs on return.



Toronto Pearson Airport customer review :  8 August 2013 by C Swing    (Canada)

Rating : 10/10

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Recommended

We have flown out of Pearson International Airport on many, many occasions (most recently July 2013) and have never been disappointed. The airport is very clean, modern and spacious. Regardless of which terminal you leave from, there is lots of choice with respect to shopping and/or food options. The washrooms usually appear to be in clean shape and good working order.



Toronto Pearson Airport customer review :  6 August 2013 by Shiva Sitaraman    (USA)

Rating : 8/10

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Recommended

Arrived on July 25 and departed July 29. No problems on either day. While departing, the US immigration/customs queue moves efficiently and is far superior to many international terminals in US airports. Security folks were also very courteous. The airport lacks sufficient food outlets in T3. Overall, a good experience.



Toronto Pearson Airport customer review :  5 August 2013 by M Stevenson    (Canada)

Rating : 9/10

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Recommended

Terminal 3. After checking baggage through struggled to find a place to sit down and wait until Security opened. Much more seating badly needed.



Toronto Pearson Airport customer review :  29 July 2013 by T Wittrock    (USA)

Rating : 0/10

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Recommended

My wife and I were in Toronto for a family visit. We do this trip 2 times a year from Arizona to Toronto. The trip through the terminal was truly the worst experience we have had in an airport. I have been to 7 countries in the past 3-4 years and nothing compares to the fiasco we went through on Tuesday July 23rd 2013 at the Pearson Terminal. We arrived 2.5 hours early and we did not get to our gate until 15 mins before the flight left. We almost missed our boarding time, please let me know this was a one day hiccup. We did not have time to go through duty free, we did not have time for breakfast, we did not have time for coffee, we did not have time for a new magazine. I know my wife and I normally spend around $100 before boarding we did not have a chance, per the new boarding process. We will be flying into Buffalo from now on and taking a rental a car across the boarder.



Toronto Pearson Airport customer review :  21 July 2013 by Catherine McGraw    (UK)

Rating : 10/10

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Recommended

Huge airport, with great array of shops, restaurants. Very well organised and attentive staff always willing to help. No long waits at baggage reclaim and there were plenty of luggage trolleys available. Check in staff were very pleasant and thorough. Found duty free to be very expensive compared to UK airports which I thought was surprising.



Toronto Pearson Airport customer review :  16 July 2013 by B Compton    (UK)

Rating : 8/10

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Facilities

Recommended

Flew in June and out in July. This is a new, clean and easy to use Air Canada terminal. The only thing that surprised us was the terminal shuttle train has closed which we did not know which made getting to the Sheraton hotel a pain. On the return to Heathrow check-in was chaotic which we have not suffered before on 8 previous Air Canada flights we were instructed to join a queue for a Jamaica flight which had two check in desks rather than the generic baggage drop check in even though we had booked in on line. After 20 mins of getting nowhere my wife went and complained to the line supervisor who went and spoke to two staff members who then opened two more check in desks. After eventual check-in we had to queue 20 mins at security but at least they had all the lines at the one security point open. After a total of 50 min queuing we found the flight delayed for an hour (not the airport's fault), at least it was a nice place to sit and wait with plenty of seats and a Starbucks.



Toronto Pearson Airport customer review :  10 July 2013 by Pamela Kullo    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst service for those needing wheelchair assistance. You require multiple attendants from getting off the plane to the front door of the airport. Most travelers do not book this service but expect it when in the airport. The Airport staff do not treat you differently. Why book this service only to wait in line because others have not? Staff do not have clearance for all areas in the airport like most of the USA ones do now. At most I need 2 attendants in a USA airport but in Toronto on my last visit I had 5. I was also told now attendants will not take your luggage off the carousel requiring you to pay for a porter to do so. If I must pay for luggage why not pay for wheelchair assistance and improve the service? I am in this airport on average 4 to 8 times a year and have been traveling through it for over 40 years. When younger and traveling with young children I received better service and assistance than I do now having to as an older person walking with a cane.





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