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Vancouver Airport
7.7 out of 10  7.7 out of 10
126 reviews

 



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VANCOUVER AIRPORT customer review :  21 July 2014 by James Halley    (China)

Rating : 2/10

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Recommended

We flew out of YVR last week to Hong Kong on the CX early morning flight (0200). No complaints with check-in or even the speed of security lines but where it did fall down was that despite the number of flights departing for Asia the duty free shop shut down at 0100, just as we got to it. Everything else had shut so no chance of a coffee or anything. If flights are departing at that time of the morning, pax have a right to expect some kind of service. In the end was just glad to get on the plane and fly out. Pity really.



VANCOUVER AIRPORT customer review :  1 July 2014 by Karen Johnson    (USA)

Rating : 3/10

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Recommended

My son and I travelled through this airport 2 days ago on a Monday morning. What a nightmare. So poorly organized when there are large volumes of travelers. We lined up to check our bags and then we had to get in another line to put our bags onto the belts, then another line for security and another line for US customs. It took us about 1.25 hours to get through all of this. I have travelled around the world extensively and this airport is very poorly organized. There should be no need for you to put your own bag on the carousel.



VANCOUVER AIRPORT customer review :  12 April 2014 by Luis Melendez    (Canada)

Rating : 9/10

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Recommended

I really like YVR, so far it's my favourite in the world. Every one working there are very nice and always trying to help travellers. The structure of the airport is very nice, the theme of the airport itself is the First Nation culture of British Columbia. You don't even feel like you are in an airport, but more or so a museum of BC First Nations culture. I really recommend Vancouver as a place to visit as the airport is amazing with very close accommodation and the city is great in itself.



VANCOUVER AIRPORT customer review :  7 April 2014 by Andy Calitz    (Canada)

Rating : 0/10

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Recommended

On Sunday evening, 6 April I found myself 500th in the Security screening queue. Staff were incapable or unwilling to resolve the problem. There was no Business Class or Nexus line.



VANCOUVER AIRPORT customer review :  4 April 2014 by B Good    (Canada)

Rating : 2/10

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Recommended

There are some beautiful First Nations art pieces in the airport and a nice train to take to downtown, but other than that, this is an exceedingly overpriced airport with very high landing and take-off fees which mean ticket prices are far higher than nearby airports. Service can be very slow and it is crazy busy always. You really need to arrive 3 hours early and expect your baggage to come out at least a half hour after landing, or more. And just forget about transiting this airport. What does it say that anyone with a choice will fly out of Bellingham (BLI) or Seattle (SEA)?



VANCOUVER AIRPORT customer review :  17 March 2014 by J Dickinson    (Canada)

Rating : 10/10

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Recommended

I hadn't planned on writing a review until I read the other submissions. YVR is a world class airport, and I've seen a few. Many options for eating, all at local prices, wide open space, water features, art etc. Never had an issue with attitudes at security or anywhere else, but of course my expectations are low as they would be at any security or customs checkpoint - just smile and nod. The Canada Line link to downtown is perfect. I think some of the negative reviewers have never been to LAX.



VANCOUVER AIRPORT customer review :  25 February 2014 by Kenny Mack    (Canada)

Rating : 8/10

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Recommended

So - I've read through most of the critiques here, and am left in disbelief. The comments leave me wondering just how often the people writing here travel. How many international airports have you traveled through? I have been a frequent, global traveler for 30+ years and could easily list a 100 airports that don't come close to YVR.



VANCOUVER AIRPORT customer review :  14 January 2014 by D Gill    (Canada)

Rating : 5/10

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Recommended

I use YVR every 2-3 years. Overall, it is still amongst the best, in terms of comfort, courtesy and looks. For the first time I flew out late at night (Dec 9th at 1.15 am) and I was very disappointed to see pretty much all the restaurants closed even around 11 pm. Ones that were open had little selection. I understand that there aren't many flights departing at night, but still. Also, they had problems with bridge retracting that caused a 90 minute delay in departure (Chine Airlines to TPE). Upon arrival around 6 pm, two or three big jets landed and the immigration lines were horrendous. That whole area seems to be a bit too small already. Having said that, the staff kept things organized and in order fairly well. Apart from the above things, I think YVR is a pleasure each time.



VANCOUVER AIRPORT customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 8/10

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Recommended

All in all a good experience with an only minus rude check in staff for the flight from Vancouver to Los Angeles towards most of the passengers. Modern airport and clean. Waiting at passport control longer than usual but not too bad. Good train transport to the city center.



VANCOUVER AIRPORT customer review :  27 November 2013 by Jarrett Allison    (Canada)

Rating : 9/10

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Recommended

Connected here from YYC-LAX, a long walk to US customs but it was fast and security was even faster. Really good variety of shops and restaurants were descent I have been to airports with better and worse choices of restaurants. Really nice art and it was very open. If I had to connect to an airport in Canada it would be Vancouver.



VANCOUVER AIRPORT customer review :  29 August 2013 by K Rushton    (Canada)

Rating : 4/10

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Recommended

In the past, we have flown directly in and out of Vancouver. This time, we connected there as part of our Comox to San Francisco trip. I was not so impressed this time. We had no problem heading out. Even went through US Customs on the way and the waits were all reasonable. We made our connecting flight with time to spare. Our return trip was not so easy. In San Francisco we were given a brief explanation about getting our luggage near Canada Customs and having to transfer it ourselves. Once through Customs (the line was very short, so there was no problem - but getting there from the plane was a long walk), on the way to picking up our luggage we asked one of the information people (right beside carousel 25) about getting our luggage to our connecting flight. She was totally useless!!! She told us we had to exit the terminal and go back in to the check-in area. That made no sense to us. My daughter had noticed the sign for connecting flights in Canada and that made more sense to me. Of course, the helper overheard us and then asked for our boarding cards and then changed her mind and agreed with us! Not much good when the helper is being told what to do by the ones who asked her the question. Thankfully, going through the Canada Connections was correct and we sent our luggage on and made it to our connecting flight with no more problems.



VANCOUVER AIRPORT customer review :  28 August 2013 by R Thompson    (UAE)

Rating : 5/10

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Recommended

Left YVR for PEK on 23/8/13, 10.00. The airport is modern and efficient. Only issue that when one has passed through passport control to make use of the facilities no alcohol is available until 10.00, in my case the departure time of the flight. Staff in the lounge were very apologetic and mentioned several complaints from pax. Apparently although airside still subject to domestic licensing regs. Crazy for an international airport with pax on different time zones etc. (Lounge staff did suggest the restaurant may be more accommodating but was still closed when I boarded at 09.30).



VANCOUVER AIRPORT customer review :  30 July 2013 by B Lal    (USA)

Rating : 3/10

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Recommended

I arrived at the airport from Frankfurt with connecting flight to Portland. It seems bizarre to go through Canadian immigration and customs for an international flight connection. Lines were long with staff very unfriendly. I was sent to the interview room where it felt like no one wanted to do any work. It took more than 45 minutes for 3-4 people with mostly waiting in line and not knowing if (and when) anyone will show up. There are no clear signs for connecting flights and no one to provide information. After visiting other international airports, Vancouver feels like it does not belong.



VANCOUVER AIRPORT customer review :  24 July 2013 by C Unger    (USA)

Rating : 9/10

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Recommended

Nice airport. Customs was a breeze as was the baggage claim. Long walk from gate to baggage and Customs. Clean bathrooms. Arrived from Newark Airport in June 2013 via Air Canada. Friendly staff stationed along the corridor to give directions. Signage for the "Canada Line" train into Vancouver needs to be more obvious and clear. Only C$9 to downtown Vancouver's Waterfront Station near all major hotels and the cruise ship terminal.



VANCOUVER AIRPORT customer review :  21 July 2013 by Alan Kneisz    (Malaysia)

Rating : 10/10

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Recommended

Everything is easily accessible, easy to find, excellent staff and surely the most beautiful airport in the world with all the artwork. It is not just about shopping like the Asian airports.



VANCOUVER AIRPORT customer review :  2 July 2013 by B Wig    (Australia)

Rating : 9/10

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Recommended

Vancouver Airport was visually beautiful, with artwork and wonderful sculptures in Native Canadian style, big, open spaces and huge windows. Everything is kept immaculate, from the bathrooms to the floors to the staff themselves. Speaking of staff, every single member was polite and well groomed, though some could have been a little friendlier and smiled more frequently/sincerely. Food and entertainment options were vast and of good quality, and the couches dotted around the airport were convenient as one of our family was travelling with a pulled hamstring. The adjacent train station with a city loop going every few minutes gave us an opportunity to sightsee around Vancouver during a long layover. Queuing times were faster than expected and very efficient. Probably the best airport I've visited.



VANCOUVER AIRPORT customer review :  27 June 2013 by J Egan    (New Zealand)

Rating : 10/10

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Recommended

Arrived from Auckland. Excellent people flow and signage from gate to immigration. Stunning Coast Salish art, natural installations and accoutrements. Machines for Canadians very quick. Bags took an unusually long time - waited almost 30 minutes for my bag to come out. The passenger pick up area should be doubled in length, since it accommodates perhaps 10 cars at time. Still a great airport.



VANCOUVER AIRPORT customer review :  27 June 2013 by John Stadter    (USA)

Rating : 0/10

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Recommended

Very difficult airport to make international connections through. You have to reclaim your luggage and clear customs then recheck luggage. Baggage handling is very slow, so many people on our flight missed connections as there is also a 1 hour before flight requirement to get the bag checked back though. Best plan on a minimum 2 hour between flight time and probably 2 is more realistic.



VANCOUVER AIRPORT customer review :  25 June 2013 by Lyn Williams    (Australia)

Rating : 3/10

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Recommended

Check in staff at Air Canada Vancouver Airport, we feel that each staff member should participate in a customer service appreciation course. We have always felt that each of these people should be treated with respect, it is a shame that they do not treat the customers in the same way. On arrival at the airport it took an hour of travelling from one end of airport to the other before we were finally directed to the business class check in for Air Canada. Only to be greeted by a female check in representative waving her hand at us telling us we had to go to economy "over there". We paid extra for the comfort of seating / service and priority check in - we were disappointed. It should not matter what class a person is booked into, they should not be spoken or attended to like we were.



VANCOUVER AIRPORT customer review :  25 April 2013 by B Mavis    (Canada)

Rating : 10/10

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Recommended

What a change in Vancouver Airport. Arrived from Cuba on April 20th and with the new scanners for customs and Immigration it was a breeze to go through.



VANCOUVER AIRPORT customer review :  17 April 2013 by Michael Zarkou    (USA)

Rating : 0/10

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Recommended

Horrific experience at Vancouver customs upon arrival from the US. The details are shocking and too many to list. As beautiful as Vancouver is and as much as I would like to go back and spend my money on their tourism industry. Never again would I go.



VANCOUVER AIRPORT customer review :  26 March 2013 by Jean Martsinkiw    (Canada)

Rating : 8/10

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Recommended

I traveled to and from Honolulu on Feb 28 and March 6. I use a walker and the priority service I received was excellent. In spite of so many reservations that I had because of my diminished mobility, I would dare to travel again! My only difficulty came when I needed to board the "golf cart" that would be transporting me from plane area to the luggage area. The step is high that I literally had to be hoisted on to the cart. A step that is so high is surely not for the people it is meant to accommodate at the airport. I would like to see some adaptation made to rectify that oversight.



VANCOUVER AIRPORT customer review :  12 March 2013 by C Fletcher    (Canada)

Rating : 10/10

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Recommended

Free wifi and an excellent looking airport. Local to the city and glad to call it my home airport, so close to downtown! There is an aquarium, totem poles, and a stream running through it. USA border and security is fast, when considering how extensive checks are. Fast LRT line from airport to downtown. Airport is always clean and bathrooms are immaculate. Plenty of restaurants and shops in terminal, and parking is easily accessible and very close to all terminals. Good views while landing as well.



VANCOUVER AIRPORT customer review :  4 March 2013 by Dave Capstick    (South Africa)

Rating : 9/10

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Recommended

Great airport clean and very organised. Free wifi plenty of outlets for food and shopping. A pleasure to visit.



VANCOUVER AIRPORT customer review :  23 February 2013 by Bonnie Lovelace    (Canada)

Rating : 2/10

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Recommended

For arriving international passengers, YVR is an embarrassment. Start with the condescending attitude of some of the staff 'helping' you navigate the automated passport machines. Then a reasonably quick trip through customs and immigration and baggage gives you hope. Then, with a few hundred passengers trying to get their bags checked in for another flight, YVR allows a very long queue to form. Next comes the security bottleneck with two checkpoints for all those people, it took us close to an hour to clear our flight through that security point - I cannot imagine what happens when more than one comes in. With the exception of a very professional young woman steering you into one of the two lines, the security staff were silent, slow and unfriendly. Some people needed assistance, but that was scarce and those with tight connections were not given any leeway. After a 15 hour flight from Sydney, with everyone tired, I can only say the passengers subjected to this treatment were more helpful and courteous in getting each other through than the staff at YVR. I have been though most of the world's big airports, and this is the best we can do?



VANCOUVER AIRPORT customer review :  14 January 2013 by J Fang    (Canada)

Rating : 5/10

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Recommended

While YVR has a nice waterfall and ponds, it is still a lacklustre airport. Food options are overpriced and limited. Washrooms are dirty and smelly. Terminals do not have sufficient glass and do not let in enough light. Feels like you are in an abandoned warehouse. Security officials and border officials are rude, aggressive and intimidating. On the last few times travelling out of YVR, I have been subjected to intrusive pat down searches. Why is it that international passengers connecting to US/Canadian destinations have to collect their luggage, and then re check-in their luggage prior to boarding their next flight? Transiting at Amsterdam, London Heathrow, Hong Kong, among others, is far easier than through YVR, because of this. Quite disappointing for an airport that prides itself on being World Class.



VANCOUVER AIRPORT customer review :  7 December 2012 by M Yang    (USA)

Rating : 5/10

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Recommended

Everything about my experience at Vancouver airport was excellent except for the Canadian Air Transport Security Authority - CATSA. The airport was clean, the wifi acceptable, and all other staff competent and helpful. The CATSA agents for flights to the USA, on the other hand, were both incompetent and refused to communicate with passengers. We were near the front of the line and still waited well >30min while only one scanner was put to use and the staff and supervisor refused to respond to any questions regarding the situation or to any requests to inform the airline of the situation so that passengers would not miss their connecting flights. I want to wholeheartedly recommend this airport to others as everything else was excellent, but as long as the airport security acts with incompetence and lack of communication, I cannot recommend this airport.



VANCOUVER AIRPORT customer review :  8 November 2012 by Andy Reeves    (UK)

Rating : 5/10

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Recommended

The Customs line was long. There were several UK and Asian flights at one time. The result was over 300 people in the customs hall and only three people to process them. The agents were curt and rude. There is a covert charge added to all tickets here called an airport improvement fee which used to be collected in cash at the gate but its now added to the fare. It's clear to see where the money has gone, plush carpets and waterfalls are all very pleasant but I would have preferred the money to be spent on more staff to man the counters. Pretty airport if you really care about these things.



VANCOUVER AIRPORT customer review :  11 September 2012 by Serge Grynkewich    (Philippines)

Rating : 5/10

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Recommended

My review focuses on two matters: Transit passenger handling at immigration and Staff knowledge of the airport and its facilities. I arrived in Vancouver at around 9pm to transit for a transpacific flight at around 2.45am the following morning. On the Air Canada flight, I advised the steward that I was transiting and he advised me that I did not need to complete a customs and immigration form. On arrival, the transit lane was closed and I was advised to proceed through the normal channel and to advise the immigration officer that I was transiting. I did so. The immigration officer (courteously) advised that I did need to complete the paperwork, which I did. When I was called back to immigration it was by another officer who, when I told her I was in transit, gave me a pink card and told me the paperwork was not necessary. Someone in immigration is confused, as am I. After all was done at immigration, I proceeded to the lady who had directed me to immigration in the first place. She advised me to proceed up to the next level. When I asked her for the location of the Cathay Pacific business class lounge, she advised me that it was upstairs but that I should proceed to gate 64. To make a long story short, no one was at gate 64 as the flight was still 5 hours away. I asked several people, including a janitor, a Customs and Border Officer, and a shop attendant where the lounge was. Only the shop attendant could direct me correctly. Amazingly, the Customs and Border Officer - though very courteous - laughed as he told me that he was responsible for security but had never been there. Vancouver has a beautiful airport - as do most Canadian cities. However, Canadian authorities should see to the education of those working in their airports. It's disconcerting when security officials admit that they don't know the place they're assigned to secure!



VANCOUVER AIRPORT customer review :  4 September 2012 by David Passmore    (UK)

Rating : 3/10

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Recommended

Maybe I picked a bad day, but on arrival from LHR on a BA flight, on entering the immigration hall, it was akin to queuing for a ride at Disneyland. People were being herded like animals at a cattle market and this experience made Heathrow look efficient! When I did get to the Officer who processed my entry, I would suggest he spends a few weeks at charm school. An awful experience which was appeased by the efficient transportation options into the city.



VANCOUVER AIRPORT customer review :  29 August 2012 by J Curwen    (UK)

Rating : 10/10

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Recommended

Flew in from LHR with Virgin. What a pleasant airport this is. Terminal staff friendly. Very clean and modern. I loved the water features on the way to immigration. I was one of the last off our flight and I do not know if any other flights had arrived at about the same time but the line for immigration was short and moved quickly. Within minutes I was on my way downtown via Canada Line skytrain (airport - downtown about 25 mins) I have read a lot of reviews about horrendous queues at US airports and maybe I was just lucky but I am glad I flew into such a nice airport serving a great city.



VANCOUVER AIRPORT customer review :  26 June 2012 by Bill Hansen    (Japan)

Rating : 9/10

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Recommended

4.5 hour transfer from SFO to NRT. Facilities clean and convenient, effort to make the airport a pleasant place is clearly visible. Big screen was showing Euro 2012 game, which is quite a plus at an international facility. The only improvement point is a relative lack of food choices, especially since passengers are stuck in separate service zones (int'l, US, and domestic). Otherwise a good experience.



VANCOUVER AIRPORT customer review :  21 April 2012 by K Nguyen    (Canada)

Rating : 9/10

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Recommended

Recently flew from Chicago to Vancouver and was surprised to see that immigration was less then 10 minutes even though 2 flights from Asia had just arrived and baggage was out right away. Do I see some improvement in this airport or is this a one time thing?



VANCOUVER AIRPORT customer review :  18 April 2012 by P Cubbon    (Canada)

Rating : 9/10

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Recommended

Local resident - use 3 to 5 times per year. Very happy with the airport - it is a welcome place to return through and a pleasant place to leave from. In the context of the norms of all airport processing. Free wifi has long been a YVR staple. Water and sculpture features add a strong sense of identity, and make this a nicer place to be than any standard hub. US pre-departure immigration clearance (yes, from within the Vancouver airport in Canada) can be a longer wait, and not so friendly.



VANCOUVER AIRPORT customer review :  15 April 2012 by S Bloom    (USA)

Rating : 8/10

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Recommended

Flying from O'Hare through YVR connecting to SYD. I found YVR very nice, clean and a pleasure to be stranded for 6 hours. Everyone very friendly and helpful. I had the option of the train to downtown Vancouver or relax at the airport. Food court ok, duty free shopping nice. Clean and open space. Shopping ok.



VANCOUVER AIRPORT customer review :  2 April 2012 by Daniel Glesby    (Canada)

Rating : 6/10

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Recommended

Arrived from PHX on Westjet. I was expecting a long walk from the gate to baggage claim, and I was right. At least the scenery was pleasant to look at. Baggage claim was confusing, but did manage to figure it out. Finding the domestic connection bag drop off was tricky, I had to ask someone as signage was poor. I thought Toronto Pearson was a long walk, but this was easily twice the distance for an airport half the size to the Westjet gates. I was surprised. Overall I would avoid this airport when arriving from the US.



VANCOUVER AIRPORT customer review :  25 January 2012 by Trevor Harris    (Australia)

Rating : 9/10

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Recommended

Great airport all around! Open, airy with great decor. Lots of shops, restaurants and services throughout all terminals. (Although some do shut early). Customs and immigration is average but quick for Canadians using the Kiosk. Information signage is frequent and clear. Electronic information signage changes language frequently to help international visitors.



VANCOUVER AIRPORT customer review :  27 October 2011 by B Mayer    (Canada)

Rating : 10/10

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Recommended

All terminals and washrooms clean. Food choices are great and so are the shops. The interior design is fantastic, with ponds and totem poles around the terminals and a large waterfall with a wood carving in the middle. Signs are placed accordingly and are helpful and easy to read. Security can be a drag, especially going to international destinations. Overall a great airport to fly in and out of.



VANCOUVER AIRPORT customer review :  4 October 2011 by J Beecee   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Travel through this airport monthly on average: international, within Canada, US. Overall: Signage is excellent. Aesthetics are lovely: public art, natural effects like waterfalls and mini-aquarium, soothing colours, everything in good shape for such a busy airport. Food is a weakness: some choice before security. Departure: Not much food choice airside for international or domestic passengers, US area is a bit better. Duty free skewed towards people who can spend an awful lot of money, otherwise it's 5 shops selling the same things. Queues for check-in can be hateful if you're not a gold traveller. System for US pre-clearance continues to improve. There definitely should be a separate security queue for business travellers. And my most recent security experience was inept and the woman unpleasant - but that's the first time ever at YVR. Not bad for 20+ years in hindsight. Arrival-wise, nearly perfect. Great ambience, signage and efficient queuing. New computer clearance for Canadians excellent. Sometimes the walk from a plane to Canada Customs can seem extremely long. More (and faster) moving sidewalks and escalators would be great. And the Canada Line makes it all even better for us city folks and those whose hotels are 1-2 blocks from a station.


VANCOUVER AIRPORT customer review :  8 September 2011 by A Dow   (Thailand)

Customer Rating :  4/5

4 Star Rating   

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A nice airport with open access and beverage/eating places both landside and airside. Quite a pleasant place overall, everything seems friendly in a Canadian/Vancouver kind of way. One serious thing that needs to be addressed is the early closing of the restaurants/bars on the airside of the terminal. They close at 9pm - which means no food or even a drink to be found while waiting for your mid-late evening flight.


VANCOUVER AIRPORT customer review :  2 September 2011 by T Harvey   (UAE)

Customer Rating :  5/5

5 Star Rating   

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One of the most relaxing and pleasant international airports I've been to. Great facilities, clean, efficient check-in areas, customs and security checks. Once airside, the various trees, small river and aquarium give it a real Canadian outdoors feel to the place which is great for small children to play and for parents to relax. Good choice of shops and restaurants.


VANCOUVER AIRPORT customer review :  9 August 2011 by A Merchant   (UK)

Customer Rating :  5/5

5 Star Rating   

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In international arrivals, you are greeted by a beautiful waterfall and massive totem poles, evoking British Columbia's natural beauty and history. It gives you something to look at while you queue for passport control. The lines, though long and twisty, move very quickly and are manned to keep the flow going. Passport control staff are polite and work efficiently. Baggage claim is on the other side so there isn't far to walk. Following the ground transportation signs, you can get a free shuttle to your hotel (if it is near the airport) or take the SkyTrain to downtown, which takes around 25 mins. Departing Vancouver is made easy by the many self check-in machines located at SkyTrain stops as well as the airport. Airline ground staff are on hand to help with any queries. The security checkpoint was very quick and staff were efficient and polite. There were plenty of places to shop and eat after security and the free wi-fi (like at other Canadian airports) was great.


VANCOUVER AIRPORT customer review :  9 August 2011 by T Smith   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Great overall airport experience. I very much enjoyed the First Nations art display. The effective signage made the airport easy to navigate.


VANCOUVER AIRPORT customer review :  8 August 2011 by Frank Mauz   (USA)

Customer Rating :  5/5

5 Star Rating   

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Many improvements since the last time I was there in 2003. Fast, efficient and friendly customs. convenient Canada Line rail link to downtown. Short walk to rental car area - no need to ride shuttle bus. Vending machine has $5 umbrellas. Spacious with clear signage and great variety of fairly priced shops and restaurants. New observation area with many interesting displays. Informative airport newspaper, Sky Talk.


VANCOUVER AIRPORT customer review :  28 July 2011 by G Vlcek   (Australia)

Customer Rating :  5/5

5 Star Rating   

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This airport is well designed, everything is well signed and easy to find, the staff are very friendly and helpful. Queuing times at arrival (for Canadian Customs and Immigration) were reasonable. However, if you are travelling into the US then you undergo US customs and immigration at YVR and the queuing times were awful and staff not friendly. There needs to be a way for passengers to have something to drink while waiting in this queue for up to an hour.


VANCOUVER AIRPORT customer review :  26 July 2011 by A Jacobsen   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Arriving from Incheon. The overall experience for me was excellent - fast tracked through immigration and customs inspection, but the situation for a number of my fellow passengers was not so warm and welcoming. I know the difference before and after the installation of the CBSA and their officers at YVR. I was detained briefly once while departing YVR. At the baggage claim carousel I saw one family and one elderly gentleman (all Koreans) ambushed by CBSA officers and subjected to raised voice interrogations. The subjects' collective English skills were limited. They were repeatedly cut off, there is no need to speak to elderly travellers and families with children in that way. It accomplishes nothing but to leave a very negative impression of Canada.


VANCOUVER AIRPORT customer review :  6 July 2011 by CJ Hudg   (Canada)

Customer Rating :  2/5

2 Star Rating   

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Bright and open airport which is nice when you are waiting for a connection. Decent food and shops. I have to visit this airport numerous times during the year. My main complaint is the lack of signs to help you get you where you need to go. Of course the airport has some but they are infrequent and poorly designed (They are dark, small print, hidden behind posts, and on strange angles - all of these slow you down when you are in a hurry to make your flight. When you arrive in the International Terminal and pick up your luggage there are 2 exits and 2 different places to check in luggage. If you go to the wrong exit there is no means to get back to the other line. The lines to process through customs and immigration are extremely long between 10:30 am and 3:00 pm. Security screening was quick but they have had layoffs and it is now slower with fewer lines open. The bathrooms stink and are unclean.


VANCOUVER AIRPORT customer review :  4 April 2010 by David Cheng   (Hong Kong)

Customer Rating :  5/5

5 Star Rating   

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Excellent airport, the terminal is very clean. The staff are friendly and helpful, a lot of different shops. Although the queuing is a bit long, I have a great experience.


VANCOUVER AIRPORT customer review :  17 November 2010 by D Sterling   (Canada)

Customer Rating :  5/5

5 Star Rating   

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The airport is 5 star. Waterfalls, wide open sightlines, beautiful landscaping, and many nice areas to sit and relax before or in transit flights. The only problem is that if you are flying into the USA, once you have checked in - US immigration (you are doing your customs and immigration here in Vancouver) will almost demand that you go directly through their immigration. If your flying a short haul flight or an economy seating, then you are forced to eat overpriced fast food inside the secured area. If however you could check in and then you can go to the Fairmont Hotel dining (5 star dining) then for a few dollars more you are dining with best food options. If you want to go to the Fairmont first, then do your check in, you run the risk of not getting a good seat on the plane because you are one of the last people to checkin.


VANCOUVER AIRPORT customer review :  25 October 2010 by K Nguyenen   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Departing flight from the international terminal. Long queues at the security checkpoint. There were many food options while the airport was short of shopping. Arrivals was a breeze. Immigration was fast but the officer asked endless questions. Customs were fast and the Canada line is a great way to get to and from the airport.


VANCOUVER AIRPORT customer review :  16 September 2010 by David Leston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Great airport, beautifully designed architecturally with a regular transit - Canada Line - taking you into the heart of the city in about 25 minutes. Immigration was very thorough and I was questioned at length about why I was visiting the country. I think they thought I was going to try and stay! I had a connecting flight from the South Terminal, which is quite a long way from the main terminal complex and you can only use the shuttle transit bus, if you have arranged it prior to arrival. Leave yourself plenty of time for the transfer - it takes quite a while.


VANCOUVER AIRPORT customer review :  27 August 2010 by M Doyle   (Canada)

Customer Rating :  2/5

2 Star Rating   

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At first I was impressed to find the new Immigration kiosk system for Canadian residents. Just a few minutes and I was off to pick up my baggage. However after getting the bags, as a passenger with a connecting flight to another Canadian city, I experienced the most bizarre line-up to clear customs. In all my years of landing in Vancouver and connecting to another Canadian city I have never experienced such a horribly long line. In the past we walked out and deposited our checked bags fairly quickly. After which, I assume, they were security screened in the same manner that any baggage is. So, why are we suddenly required to line up and wait while each passenger's bag is slowly screened? The more bizarre twist is that those people who are exiting the airport are expeditiously moved through customs and sent out into the country. Why are connecting passengers treated so differently? If, for example, a passenger brought an illegal item in their baggage they are able to exit and be let loose in Canada but if connecting to another city all their bags are searched and must be scanned in their presence? Why must a connecting passenger be present for screening when someone who checks in upstairs can simply drop off their bags? Simply because of this bottleneck due to an extremely illogical and inefficient system, I will be trying to avoid this otherwise fine airport in the future. After a 10 hour flight, the last thing I need is a pointless 2 hour wait in line to have my baggage screened!


VANCOUVER AIRPORT customer review :  5 August 2010 by F Runcie   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Since my last visit in December 2008, it has made huge improvements and gives visitors a good first impression of Canada. Pleasing architecture and well-signposted. The Canada Line train to downtown offers excellent service. One criticism: I had a 3.am departure to Beijing and the bathroom had not been cleaned since late evening at the very latest. It had become a sty!


VANCOUVER AIRPORT customer review :  20 July 2010 by J Lightfoot   (USA)

Customer Rating :  4/5

4 Star Rating   

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Great airport and Customs officers are professional and not unfriendly. Only concern was last May when in transit from US to Japan. All the in transit passengers were required to go through a full customs routine, including filling out the full customs declaration (how long are you staying Canada, what are you bringing into Canada etc.). Plus there was only one customs officer for all in transit passengers when I went through. Regular Customs for people arriving in Canada is normally faster in my experience. Why this full process for people who are not arriving in Canada? Most other airports I have traveled through do not customs screen in transit passengers (eg. Hong Kong, Japan, etc).




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