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Montréal-Trudeau Airport Passenger Reviews and Traveller Reports

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Montréal-Trudeau Airport
5.7 out of 10  5.7 out of 10
80 reviews

 



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Montréal-Trudeau Airport customer review :  28 October 2014 by P Gordy    (USA)

Rating : 2/10

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Recommended

I arrived for a 90-minute layover at Montreal-Trudeau, part of a multi-flight trip (BOS-YUL-FRA-CPH). Upon arrival, I saw that my connecting flight to Frankfurt was delayed by 55 minutes. Since my coming layover at FRA was brief, a re-booking of the connecting FRA-CPH flight the would be necessary. I did not encounter the difficulties that others had at Canadian customs, however, signage was unclear, which prolonged my passage through customs. The walk between my arrival and departure gates was enormously long. We finally departed with a 3 hour 20 minute delay. It turned out that the plane had a mechanical problem that was resolved in time to permit departure with only a 55-minute delay, but that the plane could not board passengers without certification from the relevant airport employee. I was forced to overnight in Frankfurt and missed all my connections and appointments in Denmark, some of which could not be re-scheduled.



Montréal-Trudeau Airport customer review :  29 September 2014 by P O'Hagan    (Canada)

Rating : 2/10

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Recommended

Access by car is awful. I cannot think of an airport that is worse, and it is unlikely to ever change. While they have made improvements (improvements which were torturous for passengers, by the way), it does not and will never compare with the spacious Mirabel. I fly regularly to Europe on business, and I recall the year in the early 2000's when AC switched from Mirabel to Dorval - it was like going from luxury accommodations to a shack. While it is better than that now, there is no room for airport expansion (seems short-sighted) and access by car remains a nightmare. True that the City of Montreal (strangely) pushed for this and financed most of the improvements, but I cannot imagine that the residents near Dorval like the noise and congestion. Lastly and generally speaking, I have found that security staff at Trudeau-Dorval to be some of the rudest (though there have been a few nice ones over the years). I don't recall ever observing rudeness from security staff at Mirabel, and the queuing at Mirabel was much shorter.



Montréal-Trudeau Airport customer review :  29 September 2014 by S Simpkins    (UK)

Rating : 8/10

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Recommended

Flying from Montreal to Boston, we knew we would have to go through the American immigration procedures here, and were not looking forward to it at all. The queues were quite short, the official was pleasant and efficient, and we were competed in a much shorter time than we have previously experienced at American airports. The departure lounge was clean and comfortable but facilities were not extensive. A reasonably pleasant experience.



Montréal-Trudeau Airport customer review :  23 September 2014 by Suzanne Campeau    (Canada)

Rating : 0/10

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Recommended

We are not frequent travellers, so we feel we are rookies and are constantly looking around to see where we should go or what we should do. We came home from Vegas on Thurs Sept 18th and discovered we need to use electronic check in of our passport. So we helped each other do this. I was travelling with my husband and Brother and sister-in- law. Once we completed this we were walking through the queue to see what our next step was. My brother and his wife had stopped ahead of us and was speaking with a customs agent, and then, one of them started just yelling, in French, which is fine, but I did not understand what he was saying or why he was yelling. I could not figure out what I had done wrong. Apparently I was too close to my brother and his wife. He yelled at me that I was invading their privacy! I needed to stay back. He shouted that I should read the signs and be aware of my surroundings at all times etc.



Montréal-Trudeau Airport customer review :  6 September 2014 by T Daniel    (USA)

Rating : 1/10

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Recommended

Montreal airport is terrible for US Citizens. I have been to Montreal twice, once in 2009 and once yesterday (August 2014). Both times I was sent, with no stated reason, to a secondary immigration inspection office after waiting in the original immigration line. I am 37, no criminal record, I travel all around the world for business and pleasure and never have any problems with immigration, except in Montreal. They don't even tell you that you are going to secondary inspection, they just act like it's no big deal and send you to a room where you take a number. Well, let me tell you, I took number 37 and they were on number 14 with only two windows out of 12 open and operating. I was stuck in this airport for probably 2 hours due to the terrible, laborious, and understaffed immigration procedures. The actual immigration officers were fairly polite, it was the wait, the understaffed atmosphere, and the needless additional screening of hundreds of people at a time that cause this airport to be a disaster and actually really hurt tourism.



Montréal-Trudeau Airport customer review :  27 August 2014 by A Turbide    (Canada)

Rating : 7/10

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Recommended

Just to let you know that the slow US passport control is called the pre-customs clearance. It is entirely staffed and operated by the United States and Canada doesn't have a word to say about how these operations should be conducted. Therefore, these officers are Americans and this pre-customs clearance was imposed on Canadians by Americans and applies to US citizens ans well as citizens of most other countries who travel to the US. I give a score of 1 for queuing times because of that US customs clearance, where, just last week, Canadians were separated from the rest of the world, sent to a special section of the waiting line and were imposed a supplementary self- check out with passport-reading machines and, for the three hundred of us (or even more) waiting there, given only two (very slow) US customs officers for clearance. No need to tell you that many of these Canadian missed their flight. We, luckily, weren't one of them. I would recommend this airport, except if you are going to the United States (especially if you are Canadian).



Montréal-Trudeau Airport customer review :  17 June 2014 by E Williams    (USA)

Rating : 2/10

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Recommended

Arrival from United States: after walking to Canadian passport control, I was surprised not to be in downtown Montreal already - I'd walked and walked. Canadian passport control slow, but officer was moderately polite (he remembered not to scowl too much). No problem getting taxicab to downtown. Departure to United States destination: agonizingly slow security line staffed by extremely rude personnel, who get nastier when (as I overheard) a person would rather speak a foreign language (one other than English or French). After security comes the more agonizingly slow US passport control, which moves at the pace of a grumpy glacier. The technique of "smile," as these officers understand it, is but dimly and imperfectly understood. I arrived at 5.15am for a 7am flight to the US, and barely made it. I checked no luggage (would have made problems much worse). Considering how beautiful Montreal is, and how friendly its local people were to me, this airport as a gateway to those pleasures is like having a smelly dilapidated outhouse at the entrance to a lovely country estate.



Montréal-Trudeau Airport customer review :  5 June 2014 by J Thornton    (Australia)

Rating : 2/10

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Recommended

Every time I've been through this airport, there has been massive delays and problems. Yesterday a storm came through - which resulted in the grounding of planes for 5-6 hours. Hardly any announcements were made, no extra staff on to deal with massive delays etc. The airport generally looks awful, and the underground connector to more local Canadian flights is even worse. As a gateway into Quebec, and the incredible city of Montreal it is a great disappointment. The signage is also pretty poor.



Montréal-Trudeau Airport customer review :  28 April 2014 by J Dufond    (Belgium)

Rating : 0/10

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Recommended

Avoid US connections. Transferring from BRU to FLL with more than 3 hours layover and almost missed our connecting flight! US transfer line is a nightmare! Hundreds of people cramped in tiny space. No information whatsoever and endless lines. Personnel extremely rude and unhelpful. No information. This facility was clearly not designed to handle a lot of transfer passengers, only one security metal detector line available and one dedicated us customs officer! Avoid at all costs.



Montréal-Trudeau Airport customer review :  28 March 2014 by Z Zejnil    (Canada)

Rating : 1/10

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Recommended

Very slow customs, very rude, at check in no help. No smoking facility, very poor passenger services. Approach to airport is a nightmare, taxi or regular transport even worse. If you have any choice to use or not Trudeau airport, try to pass over it.



Montréal-Trudeau Airport customer review :  10 March 2014 by P Smythson    (Canada)

Rating : 3/10

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Recommended

Trudeau is my home airport, traveling most weeks as an Air Canada Super Elite. We are well served by an airport which has better than average international and cross border connections given the size of the city. Air Canada service during check in and boarding is good (especially if you have concierge access). However, the key weakness is security, twice as many staff as a typical US airport process passengers twice as slowly, evidently under the influence of a 1970's style time and motion study. The many comments on the board about disinterested personnel engaged in important personal conversations, see it every week. Checking in this morning, the security officer demanded that bins be turned lengthways on the way to the scanner (not vertically, where you could fit twice as many and move more quickly). The reason - "it was too noisy" for the bins to run over the rollers unless they were lengthways. I hang my head in shame at the international visitors who have to endure this treatment when traveling through my city.



Montréal-Trudeau Airport customer review :  2 January 2014 by Kevin McDougald    (Canada)

Rating : 7/10

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Recommended

The one-hour International to Domestic minimum connection time at YUL is unrealistically low. I arrived from Frankfurt on AC875 on Jan. 1 at 15.56, and connected to a domestic flight that departed to Winnipeg at 17.20 - officially, well above the minimum required time. Clearing Immigration and Customs via the Connections line was as quick as I've experienced anywhere, and I was slowed down only slightly by baggage re-check. Then came security, where connecting and local passengers must all go through the same line. That was where things went pear-shaped, with a long line snaking across the terminal, followed by a few extra minutes going through a random, more detailed (but professionally done) inspection. Literally ran for the gate without even putting my belt back on or refilling my pockets, and was the final passenger to board just after the final call. Not everyone can run with a backpack on, though, without risking a heart attack or injury, so give yourself no less than 90 minutes to make an International to Domestic connection at YUL.



Montréal-Trudeau Airport customer review :  25 December 2013 by M Pekovich    (Canada)

Rating : 4/10

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Recommended

Okay for domestic and international. Horrible for U.S. flights. Most insane customs procedure ever on this side whereas on the American side - things work great. When you have to get to the airport early and wait around, food choices are bland and uninspiring. I fly a lot from YUL to YVR with kids and because Air Canada sells you poor off the cart even for flights that are 5.5 hours, I would like to have a semi-digestible meal in the terminal. Also - flying domestically - get used to waiting for your bags for an average of 45 minutes at the carousel. No wonder people refuse to check their luggage and cram it all into the overhead bins. After your bags have finally arrived passengers can look forward to a taxi line that moves at a slug-like pace. The mystery is there's always a long line of cabs available. It seems that getting them to the waiting passengers is the problem. Like most things in Montreal, third-world service is accepted with a shrug!



Montréal-Trudeau Airport customer review :  1 August 2013 by R Collings    (Canada)

Rating : 0/10

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Recommended

One of the worst airports in the world. The Immigration staff are rude and do not bother to check details thoroughly. The attitude of most of the staff is of a could not give a damn type. The floors and seating are filthy. If and when you finally get through the over the top immigration gestapo who need 2-3 checks for the same thing, you will need to navigate the baggage hall, where you will possibly find your bag, if it hasn't already been moved from the carousel and dumped anywhere on the floor. Avoid.



Montréal-Trudeau Airport customer review :  30 July 2013 by D Zen    (USA)

Rating : 0/10

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Recommended

For US citizens, Montreal is the worst airport to connect through when traveling internationally. I base this on my numerous business travels globally over the past 10 years. One would think 3.5 hours is enough to make a connection, yet my family and I spent 3.25 of it in line showing our passports and boarding passes numerous times to airport security staff, going through a second security clearance in addition to US customs and border control clearance. Awful management, awful system. Worst customs/border experience ever. Staff were uninformative and non- helpful to the crowds of folks waiting in line with us. There were only 2 customs officers on duty for 500+ people. Management needs an overhaul, if they can't plan staffing according to flight arrivals! I highly discourage US citizen from making connections through Montreal.



Montréal-Trudeau Airport customer review :  25 June 2013 by C Quinn    (Canada)

Rating : 7/10

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Recommended

I fly frequently from YUL both domestically within Canada and internationally. I have always been pleased with the service I receive. As a small airport there are no significant terminal changes to contend with. The new US departures wing looks great from the arrivals area. I have never had any problems with checking in and security is usually efficient. Customs is often slow though the new automated machines are great for Canadians returning from abroad. Customs staff are not always the most friendly but they get the job done. Amenities are limited once you pass security but you'll find food and convenience stores with all the essentials in case you forgot something. All wings are clean and signage is clear. Very difficult to get lost. Overall it's an easy airport to navigate and I would recommend it as a good option for those entering or transiting through Canada.



Montréal-Trudeau Airport customer review :  23 April 2013 by R Gregson    (Canada)

Rating : 7/10

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Recommended

Well, I agree that PET is not perfect but I have yet to find an airport that is (Zurich comes closest) but having said that all the grumbles and grouches people have already posted here are just standard international airport stuff. The airport is far better than it used to be and is anyway undergoing major rebuilding which must have some effect. The lines are not bad so long as you do as suggested and don't try to arrive at the last minute, much better in the immigration line than, for example, London Heathrow which is a real nightmare.



Montréal-Trudeau Airport customer review :  15 April 2013 by P Rubenstein    (Canada)

Rating : 0/10

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Recommended

YUL is a third world airport characterized by some of the rudest personnel of any Canadian airport. The security personnel are not reassuring to put it politely. It is not uncommon to see some of the security personnel engaged deep in personal conversations with each other or on the telephone chattering away instead of doing their jobs. It would be nice if the personnel were comprehensible in one of Canada's two official languages. Gate personnel often have problems connecting the gates gangways to airplanes. Although the terminals are not as spread out as other airports, it is a good thing as this is not an airport where one wants to spend time. The availability of food service airside is rather limited and the quality is dismal. Arriving late at night is a nightmare. Baggage can take up to an hour to arrive on one conveyor belt that is shared by multiple flights. The result is that PAX can crowd around one belt, even though there are several other belts available. The arrivals baggage area is not secure as in other airports so non Pax can easily access the luggage belts (No security doors and no guard). The terminal, especially the domestic arrival area is filthy. The parking lot is constantly under construction, dark and dirty. The worst part of a YUL is the taxi service.



Montréal-Trudeau Airport customer review :  2 April 2013 by L Pearl    (USA)

Rating : 1/10

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Recommended

Connected here from London (LHR) to a flight to Chicago. Almost a 2 hour layover, yet almost missed my connections because of slow customs processing. Personnel are totally unhelpful, tell you planes will be held, even when they aren't and have absolutely no interest in getting you to your flight. I think there were 500 people in line (two large international flights) and 2 customs clerks. They are inadequately staffed and the few people in the customs lines can't be bothered with the trivial issue of your flight connections. Why this interview is even needed with all the x-rays is beyond me? Do not connect within this airport under any circumstances.



Montréal-Trudeau Airport customer review :  2 April 2013 by M Jasper    (USA)

Rating : 0/10

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Recommended

US Customs pre-clearance on connecting flights can be a big problem. We arrived with 2 hours to spare and Global Entry cards and then spent the entire two hours in a line that rarely moves and arrives at a security check with no signage to help speed up the process (remove shoes, no liquids, etc, etc, for the uninformed). Occasionally an agent came through to take passengers with imminent departures to the front of the line, but it was poorly managed. By the time they took us and a dozen others to the front, it was too late, we missed our flights by ten minutes. Since it is not the airlines' fault, your overnight hotel stay will be at your own expense, you have to retrieve your bags and you will have the pleasure of re-doing the entire pre-clearance process the next morning. Needless to say, we will avoid coming through Montreal for international connections to the US in the future. If I'm going to be stuck for two hours in a customs line, I'd prefer it to be stateside, so at least I can catch a taxi home when it's all over.



Montréal-Trudeau Airport customer review :  1 March 2013 by S Taylor    (Canada)

Rating : 1/10

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Recommended

Very disappointing experience at YUL. I will echo the comments below: security is both extremely rude and inefficient. Simply because they wear a uniform doesn't entitle them to disrespect people the way they do. I have never seem such behaviour elsewhere. They seem totally oblivious to an airport core mission: transport passengers. Facilities are very limited - not what you would expect from an international airport. Basic utilities like WiFi and cell phones don't even work well. Parking fees are outrageous, it's pure extortion.



Montréal-Trudeau Airport customer review :  17 December 2012 by A Merton    (Canada)

Rating : 5/10

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Recommended

Every time I visit the business class lounge at this airport there are problems with the WiFi. The helpful receptionist says this is the fault of the airport and that they are always complaining but nothing gets done.



Montréal-Trudeau Airport customer review :  13 December 2012 by Alicia Richards    (USA)

Rating : 0/10

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Recommended

I have traveled throughout the world and have never been to an airport that makes you go trough security twice! We missed a 2 hour connection both ways flying through. The rudest security I have encountered. My husband asked a question about security and we were told to be quiet or not get on our flight! I was asked if we had bags (which we were clearly holding) and I said yes. He said, quit trying to be smart. We will never come through here again.



Montréal-Trudeau Airport customer review :  2 October 2012 by Jill Lowe    (USA)

Rating : 1/10

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Recommended

The stated policy of the airport management (as seen by large posted signs) is to allow entrance to security only for passengers close to flight departure time. This means that if one gets to the airport in sufficient time to clear security and perhaps enjoy the airport and relax, one finds (as happened to us this morning, trying to wait for a flight to the US,) that one waits for well over an hour to enter security, because those passengers arriving with less time for their flight are given priority. This is patently unfair. Airport personnel state that they do not care if you make the flight and urged another passenger to stop complaining or he would be there all day. Further, even though we have Global Entry cards, Montreal airport personnel would not permit entry faster as is permitted for NEXUS card holders. In all other Canadian airports the Global Entry holder is treated equally as NEXUS. Airport personnel say that the reason for long delays is because there are not sufficient US immigration and customs personnel, however it seems that instead there is not sufficient security personnel. Having arrived at the airport more than 2 hours before our flight, we made the flight running and just before the aircraft doors closed. What a disappointment. We will not visit Montreal again as this airport is so poorly managed.



Montréal-Trudeau Airport customer review :  20 August 2012 by Alan Finch    (UK)

Rating : 8/10

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Recommended

Passed through here on way to Halifax, was apprehensive as only had two hours to clear immigration and check in again and collect bags. Worked well, however eating facilities limited airside - otherwise ok.



Montréal-Trudeau Airport customer review :  20 August 2012 by M Gerber    (Germany)

Rating : 3/10

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Recommended

The poorest airport service I have seen. When I travel I always book assistance because I have difficulties with long distances. When I arrived nobody was at the aircraft to take me to the exit. When I tried to address the staff that I needed help they were not even willing to listen and just shouted. Staff of the assistance service did not feel responsible even though I am a registered handicapped and the wheelchair icon was printed on my boarding pass. In future I will avoid Montreal.



Montréal-Trudeau Airport customer review :  18 June 2012 by Lan Li    (USA)

Rating : 2/10

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Recommended

I had a terrible experience when i went through the Custom in the YUL airport to come back to US. The waiting line was long, about 300 passengers were waiting but only 3 custom windows were open. A guy, who might be a guard to maintain the line for lining up for the windows was extremely rude and vicious. When I asked him if there was anything he could do for helping me get through the line faster since I only have less than 1 hour left before departure, and line seemed extremely long and slow. He yelled at me and screamed "I don't care if you miss you flight or not! That has nothing to do with me! If you don't come to the airport 3 hours earlier, that is your problem!". I and many other passengers were stunned by his horrible behavior! Then he screamed at me again, saying "if you say one more word, you will stay here forever!" All of the passengers in the line were completely stunned. He has no right to treat passengers as such! How can an airport keep an employee who is so rude and vicious to the passengers? We are not criminals - he was yelling and screaming as if he had the authority to determine the passengers' fate.



Montréal-Trudeau Airport customer review :  3 May 2012 by Bobby Giannakopoulos    (Canada)

Rating : 8/10

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Recommended

This airport is getting better since all international flights were transferred from Mirabel airport. Waiting in lines to pass security points and customs can be very long during rush hour. Walking distance are long, when the flights leave from the last gates of the terminal, but there's a shuttle that passes frequently. A good variety of stores after security points and many restaurants before security. This airport is well connected to the city of Montreal with an Express bus and connected to the cities of Quebec and Ottawa by bus. In a few years there will be a train station under the main terminal. Overall this airport is very good.



Montréal-Trudeau Airport customer review :  17 April 2012 by E Bonfils    (France)

Rating : 9/10

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Recommended

Very Welcoming Airport. Staff helpful, and queuing time was relatively short! Flew on a busy week. Art pieces from various artist exposed around the airport (when arriving and leaving). Terminals were clean and so were the toilets (spotless) even though I had to walk quite a bit to find some. Overall, shops nearly everywhere and heating was at correct temperature.



Montréal-Trudeau Airport customer review :  17 January 2012 by S Brunette    (Turkey)

Rating : 9/10

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Recommended

I fly back and forth between Turkey and Canada 3 times a year, and always use Montreal Trudeau. The customs and immigration area is large, always lots of gates opened, and no different on my last trip just before Christmas. I was through immigration and out with my bags in 40 minutes. I have always found lots of immigration and customs officers, and the wait time is minimal. Leaving, the airport has greatly improved, although the two security screening gates can get congested when a number of international flights are departing in late afternoon/early evening. Best to get into line to leave enough time. Airside, the shops are small, but offer enough choice. The big thing I like about the airport is free wifi, and great speeds, a nice touch. All in all, a good airport to use.



Montréal-Trudeau Airport customer review :  13 January 2012 by F Dellera    (Italy)

Rating : 2/10

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Recommended

Security staff so rude that makes the TSA look like a theme park. Immigration a complete mess, waited in queue for almost an hour before reaching the counter, where the staff were considerably more polite but still asked more questions than any other country I've visited. In the year 2012 the most effective way of going from the airport to downtown is a cramped bus. I will never set a foot in this place ever again.



Montréal-Trudeau Airport customer review :  25 November 2011 by A Bernier    (UAE)

Rating : 7/10

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Recommended

A lot could still be improved at Trudeau but, having to work with a 1960 built terminal, they have done a great job in improving the experience. The 3 concourses and the aeroquay are pleasant and have a reasonable choice of shops, food and drinks. The separate security checks for international, transborder (US) and domestic flights divide the flow and makes for usually shorter queues. The international arrival hall and access to baggage belts are user-friendly and the space is beautiful. Trudeau is a decent airport and overall, going through, either upon departure or arrival, is an easy quick process. Airports have a duty to make it easier for the traveler, but the traveler also has a duty to come prepared.



Montréal-Trudeau Airport customer review :  15 October 2011 by I Pasea    (Canada)

Rating : 1/10

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I had connection, was in a rush, and at the customs (coming from France), I was questioned about the value of 100 dollars in gifts that I declared in the declaration form. There were some chocolates and gifts from my parents (I was coming back), and I didn't know the exact value of the gifts because I didn't buy them myself. I considered the value of all the gifts to be around 100$. In the end, after many questions asked by the custom officer, I offered to open and show my carry on (I didn't have anything checked in). She finally let my pass. I didn't think 100 dollars is something worth so many questions. Anyway, I was late because my plane arrived late, and when going through security to the connection, I ask the employee to help me pass ahead, but I was told to ask the people in line myself. A lot of people were nice and let me pass, but somebody in the middle of the line didn't allow me. I was able to catch the plane last minute. Do not rely in much help from the airport employees.



Montréal-Trudeau Airport customer review :  4 October 2011 by J MacInnes   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Trudeau International is poorly laid out and confusing. If you're connecting to a domestic from an international flight there are unnecessary layers of security that slow travellers to the point that missing a flight is a very real possibility. The staff were not helpful and even at times a hindrance, requests for assistance were met with condescending answers or contempt which made the professionalism of a minority stand out all the more by comparison.


Montréal-Trudeau Airport customer review :  18 August 2011 by Stephen Salkeld   (USA)

Customer Rating :  4/5

4 Star Rating   

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My overall impression of the security/baggage system is positive, a few more signs would be helpful to those not familiar with the facility. I travel between Washington and Montreal at least once a year. However I do not understand why passengers waiting to board are only allowed to enter the gate area minutes before flight time. At a small door, an agent checks passports/IDs and boarding pass and passengers enter a smallish lounge. There is only one other door, leading to the aircraft. When boarding is announced and the door to the aircraft opened, another agent checks passports/IDs and boarding passes again before passengers proceed to the plane.


Montréal-Trudeau Airport customer review :  14 July 2011 by Mark Evans   (UK)

Customer Rating :  3/5

3 Star Rating   

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A potentially nice airport, spoilt by various non-customer-friendly practices. Four European flights arrive almost simultaneously in the afternoon, including an A380 from Paris, so Immigration, Baggage Reclaim, Customs clearance and taxis all involve long, slow lines. Security on the departures side is a convoluted effort, with holding pens, through which progress is slow. I doubt if security is in any way enhanced in reality.


Montréal-Trudeau Airport customer review :  15 September 2010 by John Richards   (Finland)

Customer Rating :  2/5

2 Star Rating   

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We flew to London from this airport. No real information desk and no way to track down British Airways check in. Not the fault of the airport but a bad start. Catering and shops are pretty limited both sides of the security barriers and what there is very expensive. Main complaint was that the supervisors of the area between pre security and the actual search area were extremely rude and very aggressive. They were shouting at passengers to hurry up and move faster, they were like storm troopers, I am still not sure if they were policemen or private guards, whichever they were they were just a load of yobs. I will never fly through that airport again. I was glad to see the immigration officers at Heathrow and that is really saying something.


Montréal-Trudeau Airport customer review : 21 July 2010 by G South

Customer Rating : 3/5

3 Star Rating

Connecting from FRA-YUL to LAX. Anyone coming from International connecting to the US don't go through Montreal. They have small holding area, and push everyone to a dead end, until all bags have been screened. It takes a long time as there is no proper staffing - these are US employees (pre-immigration in canada). Tight connections or impatient travelers stay away! Don't buy duty free from international or on the plane, as connecting you have to go back through security (saw a lady's perfume get thrown away in front of her).


Montréal-Trudeau Airport customer review : 7 April 2010 by D Sorel

Customer Rating : 4/5

4 Star Rating

Nice airport and it's getting better. Good choice of restaurants and shops. I had no problem for check- in or pass security. Actually, it was pretty quick ! 15 minutes from check-in to my boarding gate. On arrival from my international flight, everything went smooth except for a 30 minute wait to clear customs even when all custom booths were well staffed. Overall, I recommend YUL without hesitation.


Montréal-Trudeau AIRPORT review : 20 March 2010 : by L Stone

Customer Rating : 1/5

1 Star Rating

International arrival, connecting to domestic AC flight, immigration a nightmare, holding corral half full, two or three agents on duty, total mismanagement and incompetence. I will never again connect thru Montreal.


Montréal-Trudeau AIRPORT review : 18 March 2010 : by M Brass

Customer Rating : 2/5

2 Star Rating

Nice looking but horrendous baggage claim/customs passenger flow and needs better mass transit access. Had a domestic connection from YOW-YUL to USA: there is an "inside track" for connecting flights to the USA, with baggage checked straight through - a very nice improvement from a few years ago. Unfortunately, the passenger flow design for return connections from USA to other Canadian airports (even if you're flying with the same airline) is stupid - passengers have to deplane, collect their luggage (several large carousels) and then wait in line with many other passengers regardless of connection flight or not, then re-check your luggage and sprint to the other end of the airport and redo security with all the other pax getting on for the first time. This critical design flaw could be fixed by creating a separate track/floor for connecting passengers only, bypassing most of the lineups and baggage transfers.


Montréal-Trudeau AIRPORT review : 10 August 2009 : by Nigel Hirst

Customer Rating : 4/5

4 Star Rating

Fast track, although supposedly available for business class, is very difficult to find and almost impossible to access. On my last visit I asked the pre security attendant who was getting very stressed where the fast track entrance was and he just motioned me to join the main queue. Only my persistence elicited a wave to the empty roped off line besides the main entrance - security officer at the end looked most surprised to see me, and I had to repeatedly say "fast track" before he reluctantly removed the rope and let me through. What is going on here? It spoils an otherwise hassle free departure.


Montréal-Trudeau AIRPORT review : 3 August 2009 : by N Dang

Customer Rating : 2/5

2 Star Rating

You can walk miles and miles without a toilet facility. They collect 25$ for "facility improvement fee", how ironical. Nothing is improving. The departure is a little bit better but still walking miles and miles. Food concessions choice and price are OK but duty free is limited and overpriced. You can have better price at drugstore in town for perfume. Price of bottle water are overpriced, they profit the new liquid regulations, but that happens everywhere. Traffic around YUL Airport is chaotic and confusing. Airport authority need to travel to some other airport in the world to do the improvement they promise for the "facility improvement fee" they collect.


Montréal-Trudeau AIRPORT review : 14 April 2009 : by J Oliveira

Customer Rating : 1/5

1 Star Rating

As a world traveller and former Mirabel passenger, I can only say Trudeau airport is a hidden conspiracy. Would have been much cheaper and convenient to get a high speed rail line from Mirabel. Not only a financial pitfall, and logistical nightmare, it is also poorly designed and surely a future sponge for more improvements and financial burdens to come in the near future as air travel becomes part of daily life. Expansion will be a problem. It is complicated to navigate, space very limited, parking a horror, and quite honestly a giant accident waiting to happen. I rather fly to Toronto City Center island airport, or Halifax, or Victoria than Trudeau. Overly complicated, not efficient, and probably the worst airport in Canada and again an embarassment for a great city. Aeroports de Montreal needs a wake up call. I am all for improvements and keeping people in the work force, but this was just a really bad idea. I filled out many surveys regarding the proposed closure of Mirabel at the time and have yet to see one statistic of what the passengers and users of the airports had to say. Last flight into Trudeau, the carousel sign wasn't even working. Had to do all carousels to find my bag. Want a nightmare after an 8 hour flight ? Fly into Trudeau.


Montréal-Trudeau AIRPORT review : 31 December 2008 : by E Giesbrecht

Customer Rating : 3/5

3 Star Rating

The improvements to technology that AC has made in terms of printing your own baggage tag & boarding passes seemed great when I took my flight from YUL to YVR on Dec 20th - until all the passengers (I would estimate a minimum of 200 people) who only had to drop off their already-tagged bags were made to wait in line for over an hour, as there was only ONE employee at the counter checking in bags. What I found interesting was that my return flight the following weekend from YVR to YUL required a total of 5 minutes from printing the baggage tags and being on my way to security! I sincerely hope the lack of planning and organization at YUL's AC counters were just a fluke for that day because I'll be back there again tomorrow.


Montréal-Trudeau AIRPORT review : 12 August 2008 : by Nigel Hirst

Customer Rating : 4/5

4 Star Rating

Congratulations to both the airport authorities and AC for a hugely improved experience! I fly AC 864 to LHR two or three times a year and always dread the inevitable huge line up for security. From bag drop off with Air Canada to entering the Maple Leaf lounge, about ten minutes! I hope this wasn't a "one off", but there was absolutely no queue at security! Polite and friendly staff doing a very thorough job too (LHR please note) No fast track needed here ,but in case it reverts to normal ,why is there not one for international executive/first passengers? Airside shops and eating outlets adequate, not sure about land side.


Montréal-Trudeau AIRPORT review : 16 July 2008 : by John Gill

Customer Rating : 4/5

4 Star Rating

Much improved and a real pleasure even during peak periods. With the new transborder facilities being completed we can be proud of YUL.


Montréal-Trudeau AIRPORT review : 6 May 2008 : by K Spensley

Customer Rating : 4/5

4 Star Rating

Airport is much improved from several years ago. I am a surprised though, by how long it takes to receive luggage. Even when you stand 15 minutes in line at customs, you still wait a long time for your luggage to arrive.



Montréal-Trudeau Airport review by Bobby Giannakopoulos

15 April 2008   Customer Rating : 3 Star Rating

The new international jetty at least is better than the old one. International arrival hall is good but waiting at the customs is pretty much the same.

Montréal-Trudeau Airport review by M Cooper

31 January 2008   Customer Rating : 4 Star Rating

International arrivals are a breeze here compared to an arrival in most Canadian cities I have arrived in. Canada Customs is decent and polite, compared to arriving in Vancouver. The airport does need to open the door for access to the international area a little earlier though, instead of having passengers for Lufthansa, that are looking forward to going into the lounge and relax after check-in, have to wait for a staff member to simply open the doors. Some domestic gates do need improvement for sure, with nowhere near enough seating, and no decent outdoor lighting either. Yes, I preferred Mirabel to PET - but for govt reasons, the people of Mtl voted to expand YUL and close YMX sadly. It would have been far better to have built the high speed train line into Montreal and also to Ottawa that they promised in the 70's when YMX was built.

Montréal-Trudeau Airport review by P Lapointe

27 January 2008   Customer Rating : 3 Star Rating

Cleaner than most. Montreal needs - particularly on the US departure side - two more open lines at security after customs during peak hours, more & better shops/food in the common lounge area, and one additional length of moving walkway at US arrival. Customs, on both sides of the fence, provide erratic flow with unusual long delays at peak hours. Funnily, the American side is usually more effective at peak hours. Canadian side is consistently slow. Rumour to confirm: Montreal is used as a live training site for Canada Customs, based in Rigaud -- explaining the lack of efficiency at peak hours.

Montréal-Trudeau Airport review by S Moore

21 January 2008   Customer Rating : 2 Star Rating

I travel to YUL-Montreal once a month. Long queues for entering and exiting. Allow extra hours for queues during morning or evening "rush hours". Because of bad traffic jams on the Montreal roadways, it is difficult to egress from the airport from 15:00 to 18:00. To depart Montreal, be sure to leave for the airport no later than lunchtime, because roadway traffic and airport queues will take several hours in the afternoon. Poor concessions within secure area, with some limited choices for food and a couple bars.

Montréal-Trudeau Airport review by Mike Lamb

17 January 2008   Customer Rating : 1 Star Rating

Having used YUL for 34 years, my latest experience was a nightmare. 70 minutes to check-in at business/first with only one agent handling all Air Canada European pax and 90 minutes in the security line - we had only 15 minutes to relax in the lounge before boarding despite having arrived 3 hours prior to departure time. The queues stretched outside the doors and pandemonium reigned. Never again.

Montréal-Trudeau Airport review by David MacMillan

23 November 2007   Customer Rating : 4 Star Rating

Much improved facility. Well run, clean and helpful assistants available. Decent shops and services. Common carrier lounge clean and with helpful staff but limited choice of food, drinks and reading material. Security quick and friendly. Much nicer than Toronto and on par with Vancouver.

Montréal-Trudeau Airport review by Kevin McDougald

26 October 2007   Customer Rating : 4 Star Rating

Recently traveled domestically to and from YUL for a week-long holiday in Quebec, and found it to be a decent airport to use. I was able to get to and from downtown quickly using the L'Aerobus service, had no trouble getting around inside the airport and experienced no long lineups (though it probably helped that I was traveling mid-week). However, passengers departing from the "A" concourse should do their pre-flight dining before going through security as the food and retail offerings go from "average" beforehand to "limited" thereafter.

Montréal-Trudeau Airport review by Dominique Sorel

4 April 2007   Customer Rating : n/a

Being a Montréalais, I frequently use this airport and have to say that Aéroports de Montréal did a fairly good job upgrading this airport. The custom hall is impressive and one of the best improvement is the baggage claim area. The new int'l departure area is friendlier than before and my overall impression is that YUL is now a nice little airport to go through. YUL can now offer easy connections concentrated in only one terminal - I wait for the day this airport will have its own direct railway link to downtown. In the meantime, passengers arriving in YUL are just 5 min. away from Dorval train station where they still can catch a train heading west to Ottawa or Toronto area.

Montréal-Trudeau Airport review by Renae Mecha

1 April 2007

I hate flying to this airport (now renamed Trudeau). It took exactly 2 hours to get through customs and baggage claim on a Monday evening. This is truly inexcusable, and inexplicable. I was told by one of the agents (who were simply standing around, not offering to help, or get information) that there was only one person unloading the baggage from our BA flight, and that this was quite normal. Does anyone else think this may simply be a scam to get more parking money out of people?

Montréal-Trudeau Airport review by Iain Blair

21 June 2006

Montreal's Pierre-Elliot-Trudeau airport has improved a great deal over the past few years, but it is still small and crowded, and feels like it belongs in a city a third of the size of Montreal. What is more, the rear section is absolutely claustrophic, with no natural light or windows anywhere near the shops and food court, and the domestic baggage retrieval area is an absolute disgrace - cramped, antiquated and totally non-functional. There is nowhere in the airport either to relax or watch planes take off. As a proud Montreal, I am always a bit embarrassed to think that visitors will get their first impression of the city from this airport.

Montréal-Trudeau Airport review by Pierre Fabre

6 January 2006

Not state of the art but on the whole a convenient airport, quite close to downtown. I remember queuing for 3 hours once at this airport. A real nightmare! But only Air France was to blame. That is the day when I decided never to fly Air France again, although I'm French. If you have an hour or so before boarding and want to do some shopping at reasonable prices (not like those of the duty free) there is a shopping mall very near the airport ( actually within walking distance) but as there are a couple of highways to cross, you must take a local bus which takes 5 minutes or so. Ask for directions as I can't remember the bus line number. When arriving, the airport bus is the cheapest way to reach downtown; it takes about 25 minutes if there are no traffic jams. You'll save even more by buying a return ticket. From the bus terminal you can easily reach your hotel by subway or get a cab if you have too much luggage to carry. The bus can actually drop you a some of the major hotels which are on the way. Ask the driver. The drive back to the airport is 15 minutes longer as the bus goes around town to several hotels in the hope of collecting more passengers.

Montréal-Trudeau Airport review by Jeremy Weiss

11 October 2005

Transited Montréal-Trudeau 4 times last month on Air Canada domestic flights. Very friendly staff at security and concessions. Efficient security screening. Washrooms are small, dirty, and malodorous. Mainline Air Canada section is cramped, with low and narrow corridors, minimal natural light and insufficient seating. Only three concessions in the pier including a bar, a restaurant, and a news stand. Landside facilities are much better if you have the time to exit the secure area. Jazz concourse is dated to the point of being comical and only includes a small bar and a few vending machines. However, it is much brighter and quieter. Overall impression of the airport is of a dark, dirty, time warp to the 60's (much like it's namesake).

Montréal-Trudeau Airport review by Jose Oliveira

8 June 2005

Global tendency is to operate airports outside of major cities. Pinheads in Montreal are doing the opposite. In my opinion PET (formerly Dorval) airport is not only an embarrassment to Montreal but to the entire country !

 



 


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