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Toronto City Center Airport Passenger Reviews and Traveller Reports

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Toronto City Centre Airport
9.7 out of 10  9.7 out of 10
14 reviews

 



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TORONTO CITY CENTRE AIRPORT customer review :  31 October 2014 by A Rawson    (Hong Kong)

Rating : 10/10

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Recommended

Free food and snacks provided. Great wifi. Nice comfortable chairs like a business lounge. I was able to walk to my accommodation which I've never done before! Very easy access to Toronto with a short free ferry ride and then streetcar available on Bathurst St. Very nice small airport.



TORONTO CITY CENTRE AIRPORT customer review :  15 August 2014 by R Gonzaga    (Malaysia)

Rating : 9/10

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Recommended

Great little airport used mainly by Porter airlines. Check in was efficient and you go down to an airport lounge open to everyone. They serve free tea, coffee and soft drinks along with cookies and nuts. The wifi is free and fast! Boarding is effortless and the scenery on take off is stunning! The only downside was that when the lounge is busy, it gets a little grubby with dishes lying everywhere. Otherwise, it comes highly recommended.



TORONTO CITY CENTRE AIRPORT customer review :  9 January 2014 by L Morrow    (Canada)

Rating : 0/10

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Recommended

Billy Bishop Toronto City Airport (YTZ) is located on an island near downtown Toronto. They service over 18 cities in Canada and the U.S., with connections to more than 80 international destinations. Billy Bishop is the hub for Porter Airlines. Unlike most other airports that service commercial airlines, Billy Bishop imposes a 23.00 curfew for both take off and landing of traffic. If a flight is on route for landing and cannot land prior to 23.00, the flight will be diverted to another airport. Although this rule is known by the airline, flights are not held back but simply fly passengers to the closest city. This happened to my young daughter on Jan 6, 2014 during one of the coldest nights of the year. Unfortunately, there was no communication to the public that the flight was diverted and my daughter was left without support. Her ride was waiting for her at Billy Bishop airport but with no agent even present, we had no way of knowing her location. In this case, she made her way via shuttle bus from the airport in Hamilton where the flight had been diverted to a downtown train station in Toronto (2AM) where she found a place to stay the night. Based on this experience, you may wish to investigate flights to Pearson International Airport using an international carrier rather than to Toronto's Billy Bishop Airport with Porter Airlines.



TORONTO CITY CENTRE AIRPORT customer review :  2 December 2013 by Jeff Cowen    (USA)

Rating : 7/10

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Recommended

This airport receives a lot of hype from Torontonians. I flew Porter from Newark, NJ to Billy Bishop in the beginning of November. Porter itself is fantastic. The tickets were cheap, the free lounge access (with free snacks, coffee, and sodas) was generous and the entire process as a whole was exceptional for a "budget" airline. Upon arrival, we promptly received our luggage, safe and sound, upon entering the baggage claim. From there, we followed the somewhat confusing (not that bad now that I think about it, but at the time it seemed odd) signs to the ferry. I don't know if I liked it or not. Thankfully, they are implementing a new system of accessing the city, but that is not yet finished. You have to wait in a line to get onto the ferry, which you are only on for about 2 minutes. Then it's the same process again getting off. It just seems a little excessive and unnecessary. Not sure why this was the solution in the first place. Then came immigrations. I can't remember if this was before the ferry or after. But for the sake of this review, I'll say it was after the ferry ride. My father was carrying a styrofoam box (clearly for airport food-which we bought at Newark). Upon meeting a border agent, she rudely asked my dad what he was holding. He told her it was leftover food from the flight, and she yelled at us for not filling out the part on the card that says you are bringing in food to Canada. She was one of the rudest people I have encountered. For people who are renowned globally to be very friendly, she was a terrible first impression of the Canadian people. On the way back, security is oddly organized, and slow, considering how few people actually were in the airport. It took us half an hour, while every other airport I've been to that's comparable in size can accomplish this in half the time. Other than that, the return experience was fine.



TORONTO CITY CENTRE AIRPORT customer review :  5 November 2013 by N Agarwal    (Canada)

Rating : 0/10

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Recommended

Being a Nexus Card holder living in downtown Toronto I expect my arrival at YTZ and trip home to be very quick right? Wrong! First, because of the weird design of the airport, we get held on the plane to get off until the passengers for the plane at the gate next to us board so that passengers don't interact (why not have separate gates?). Next, there is only one nexus terminal in the customs area so be prepared to wait again (going to an agent may be quicker). Then another wait for the archaic ferry to the city-side (fine this will be soon replaced) but when the ferries seem to be operating at full capacity why not have 2 going? Then you wait 30 minutes in the cold for a taxi. YTZ may brag about being close to the city, but they have a lot of work to do to improve their flow. Frankly, Pearson may be farther but it works like clock work and I'd rather just go there next time!



TORONTO CITY CENTRE AIRPORT customer review :  31 August 2012 by Brian O'Connell    (USA)

Rating : 10/10

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Recommended

Why more people don't use this airport I don't know, for you can't beat it for convenience and ease of getting to downtown Toronto, not only business travellers, but leisure ones like me appreciate it! For starters, there are free passenger ferries that run about every 15 minutes to the foot of Bathurst Street, where it's just a short to medium walk to sights such as the CN Tower, Rogers Centre, et al plus there are TTC (Toronto Transit Commission) buses not too far away to take you where you want to go. Though the queues were somewhat long at Canadian Customs when I arrived, the officers still maintained their friendliness and respectful demeanour. The facilities themselves were very well kept up, those cleaners should get a medal for picking up after the sloppiness of my fellow passengers, in all definitely my choice when I fly to Toronto.



TORONTO CITY CENTRE AIRPORT customer review :  25 November 2010 by J Wagner   (Canada)

Customer Rating :  5/5

5 Star Rating   

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The best kept secret for commuters traveling to downtown Toronto. In and out in a flash -- even with the ferry, which runs constantly back and forth between the island and the shore. The airport only services one carrier - Porter Airlines. The terminal has been significantly improved and cleaned up over the years when there used to be a small lobby where baggage was dumped through a chute.


TORONTO CITY CENTRE AIRPORT customer review :  15 July 2010 by Eric Findley   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Check in was quick. Security professional, and in contrast to other airports, not as many passengers going through. I was the only one going through security at the time I entered. The lounge has comfortable seating, no-cost snacks and beverages, free wifi, and an efficient group of folk to help passengers and announce departures. Overall, a pleasant and refreshing experience.


TORONTO CITY CENTRE AIRPORT customer review : 3 February 2010 by David Tait

Customer Rating : 5/5

5 Star Rating

For transborder fliers from Newark, (NYC) Boston, or Chicago Midway who do business in downtown Toronto, then Porter to Toronto's Island airport is the only sensible way to go. On arrival, unlike at the distant Pearson International (YYZ) clearing Canada Customs takes minutes and you're on your way - the airport is literally a stone's throw from the city's core. The Porter terminal is like one big private jet lounge - on departure you're not only a few steps from your plane, but all passengers enjoy free coffee (and excellent cookies), free newspapers, and a full business center with Mac desktops. Porter is one of the few airlines I have flown that offers economy passengers the same excellent service on the ground as it does in the air.


TORONTO CITY CENTRE AIRPORT customer review : 15 April 2009 : by Karri Ojanen

Customer Rating : 4/5

4 Star Rating

The island airport is small and clean - a very relaxing experience compared to Pearson - but it feels like it's getting too small for Porter Airlines' growing business. The domestic luggage claim area is a ridiculously small, tiny little room. Hopefully there is a way to expand the terminal before Porter expands its service to cities like Thunder Bay, Boston, Detroit and Philadelphia.


TORONTO CITY CENTRE AIRPORT customer review : 6 March 2009 : by James Burke

Customer Rating : 5/5

5 Star Rating

I enjoy the relaxing terminal building, and comforts provided. There are some common use computers, and wireless internet is free. Porter has been a bit shaky with its ontime performance when I am involved. I am usually flying to Halifax from YTZ, which involves a quick stop at YOW. I could fly non-stop from Pearson (which I still do with regularity) I will sooner spend an extra 45 minutes in an airplane with great service - good location and a free shuttle to the subway than make the trek to Pearson and try to find something to do to kill time.


TORONTO CITY CENTRE AIRPORT customer review : 9 February 2009 : by C Mctavish

Customer Rating : 5/5

5 Star Rating

A little gem of an airport. Minutes from downtown Toronto, on Toronto Island. As it is currently served by only one airline (Porter), lines are short, free refreshments are available and offers free wireless. Due to politics, one must take a 400ft ferry to the airport which takes minutes, and is a significant time saver compared to driving up to Pearson (YYZ). However, due to its small size (and noise concerns by local residents), the airport is only served by turboprops for commercial flights. As a result, the airport is only available for regional flights.


TORONTO CITY CENTRE AIRPORT customer review : 28 October 2008 : by B Steeper

Customer Rating : 5/5

5 Star Rating

Fantastic airport, owing to the fact that it is dedicated entirely to a single airline (Porter). Very fast service (from boarding call to take-off in roughly 10 minutes). Free refreshments past security include espresso, a selection of teas and cold drinks, as well as small snacks. Free internet access and plus seating make it one of the most comfortable experiences I've had in flying.


Toronto City Centre Airport by Mark Petersen

9 January 2007   Customer Rating : n/a

I flew out in late November on Porter Airlines. After the 2 minute ferry ride to the island, the check in process was exceptional. As a coach passenger, I was able to relax in the upscale lounge which offered espresso drinks, complementary newspapers, free internet, and fine modern furnishings. When our flight was delayed due to fog, I noticed a gentleman making his way through the lounge, speaking to each passenger. When he approached me, he introduced himself as Mr. Deluce, the airline owner, and apologized for the delay. Within half an hour, we were on our way in the classy planes with flight attendants in classy, retro uniforms. I have never been treated so well on a flight or in a terminal, and recommend City Centre and Porter Airlines highly.





 


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