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Dammam Port Airport
6.6 out of 10  6.6 out of 10
15 reviews

 



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DAMMAM PORT AIRPORT customer review :  31 October 2014 by Zaeem Saeed    (Saudi Arabia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport is probably the worst airport I have visited so far. The seating area seats were very dirty, the carpets were completely littered with chip wrappers. I didn't see any cleaners or airport staff cleaning the area. The bathrooms are very in poor state, no hygiene whatsoever. The service was poor and unacceptable.



DAMMAM PORT AIRPORT customer review :  4 April 2014 by R Gawthorpe    (UAE)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dirty, old fashioned, no helpful staff, almost no facilities even to get a decent coffee while waiting to board. Wifi has not worked in over a year.



DAMMAM PORT AIRPORT customer review :  20 December 2013 by Howard Baker    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport is so below standard as to make it worthy of being a bad third world airport. Sure the building is to a good standard, but what is the point when the facilities are rubbish. Immigration: 4 hours or more standing, there are few seats and with the staff telling you to stand. I have visited too many airports where you would expect poor service due to it being a poor country, many have made you far more welcome, queues at least move, people try and get you through. Words are not enough to state the lack of quality of this airport.



DAMMAM PORT AIRPORT customer review :  3 July 2013 by Herman Maas    (Saudi Arabia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

No flight information, no staff who can communicate in English, to clear customs for international flights will take a very long time. The lounges are below standard, airports are old, taxis outside do not use meters and therefore the drivers set the price. I have flown and travelled all over the world but when comparing Saudi airports in general to other international airports, Saudi airports lack quality in just about every department, very disappointing indeed.



DAMMAM PORT AIRPORT customer review :  30 May 2013 by P Harris    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Recently flew in and out of Riyadh airport and commented on how appalling the whole airport experience was. Complete chaos on entering the airport, queues completely ignored, people pushing to the front with officials ignoring the fact, passport control inefficient beyond words, total lack of customer care or basic respect for other human beings. Leaving queues of people standing for up to 6 hours waiting for a totally disinterested official to grunt and gesture at you, before begrudgingly stamping your passport allowing entry or exit. This time I thought Dammam would be a viable alternative to the Riyadh experience, there cannot possibly be 2 airports in the same country that are so appallingly below any reasonable standard can there? Yes there can, Dammam was actually a slightly worse experience than Riyadh! The passport control people are clones of their Riyadh counterparts, total disinterest in anything other than their tea breaks, socialising with their colleagues, staring at their mobile phones, and generally sitting around doing nothing for long periods before waving the next unfortunate traveller up to the desk. Please fill out an exit card before queuing, I was told there were no cards available when I started, and told to join the queue anyway. By the time I got to the front, cards had actually appeared some way back in the passport control area (no one was told this). So I was then turned away and sent to the back of the queue again, told to fill out an exit card. There must have been 20-30 people straight after me who had this experience. Basic levels of customer care are totally devoid here. In contrast I landed at Heathrow, disembarked, passport control and picked up my case in 35mins - a shining example of what an airport can do when run by intelligent, efficient, caring people - these places are two polar opposites!



DAMMAM PORT AIRPORT customer review :  6 December 2012 by D Vermeeren    (Saudi Arabia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We have flown in and out of this local airport regularly for the past nine years. while the facility is large/oversized, the service is far below acceptable international standards. Immigration and passport control on entering the country is slow and can take over 2-3 hours depending upon your arrival time since this airport is the first entry point for many Asian low wage workers. If you are in line behind a 747 full of new workers you will be stuck for a very long time so presume the worst. The recent new rule requiring finger prints for all departing passengers will now make exit worse, mandatory check in is now 4 hours before departure; with nothing to do this can be rough.



DAMMAM PORT AIRPORT customer review :  29 June 2012 by Ahmet Asker    (Turkey)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I arrived in Turkish airways from Istanbul to Dammam. When I reached the immigration, I found more than 200 people standing in the available 4 counters for the first time/visit visa, of which there was just one counter with a personnel. It was a total mess with few people coming to the counter for a few minutes and then serving a few people and then going for a break. My flight landed at 01.00 am and I was only able to clear the immigration at 07.00 am. When I tried to tell the person in counter about the 6 hour wait, he pointed at some other passengers and stated that they reached at 10 pm. I found it total negligence and I would not recommend any first time visitor to select this airport.



DAMMAM PORT AIRPORT customer review :  2 April 2012 by T Balles    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This is by far the worst airport I've flown into. I flew First Class from London to Dammam via Doha. The immigration procedure is mind numbing. It took more than 2 hours to clear immigration having arrived along with flights from Kenya, Bangladesh and Dubai. Immigration officials were busy chatting with each other and having constant coffee breaks. On my return flight, departures took almost an hour - again, seeing immigration officials taking coffee breaks instead of doing their jobs! I almost missed my flight.



DAMMAM PORT AIRPORT customer review :  10 March 2012 by David Hewett    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I arrived at this airport from Dubai at about 10pm, and it took 2.5 half hours to get through immigration. Staff were slow, unwilling to do anything to sort the queue and generally obnoxious.



Dammam Port Airport customer review :  29 September 2011 by R Skilb    (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Poor airport to be honest, and I've used it a number of times. The last time I flew, I got my boarding passes, and went to go through passport control, only to be told the flight was delayed until the next day. I was turned away with many others, I suspect people may have even left the airport. Eventually I was told it was on time, I then joined a lengthy passport control queue. I waited around 45 mins, and got within 5 people of the front, to discover the person running the queue had left without warning. He returned 20 mins later, staff seemed unfriendly, making the whole thing even worse.


Dammam Port Airport customer review : 17 July 2010 by H Nemer

Customer Rating : 5/5

5 Star Rating

I've traveled via this airport many times for international flights using different airlines - recently service has improved in terms of shops available as well as airlines serving this destination. I would recommend using Dammam airport for travelling to the Eastern Province of Saudi Arabia as the roads has also improved after constructing new tunnels and bridges, it wouldn't take more than 45 minutes to reach the airport from any nearby city including Khobar and Jubail.


Dammam Port Airport by N Mabani

11 May 2009   Customer Rating : 1 Star Rating

Saudi Airlines flight reached there in at 12.15 am but passengers and their relatives were stood there more than 6 hours for immigration and customs clearance without food and water. There is no clear procedure for clearance, and majority of staff are not behaving in good manner to the passengers. First they will say stand there, first queue, and after some time they will say people to go other queue - when they were reached the desk will say go to other desk. Most of time staff are talking by telephone , drinking tea or will be talking with other staff and laughing. Authorities has to make necessary action to improve behavior of staff and has to take necessary steps to improve the clearance quickly.

Dammam Port Airport by Martin Brown

11 September 2007   Customer Rating : 4 Star Rating

Dammam airport is huge with about 65 gates, but in reality it doesn't need to be. Arrival was painless. Immigration looks as if it will take forever at first, but as soon as immigration staff realise it's going to be busy, they open more desks and the queue soon clears. Customs scan every bag from every person as you leave. When returning, you must have your checked luggage scanned before check in otherwise you cannot check the bag. Queues for check in weren't too bad, but then I was 3 hours early for the KLM flight. Be prepared before going through security as although the queue looks long it moves fast and security staff get annoyed if they have to ask you to remove your belt, watch etc, but they are very pleasant if you are ready. The flight I was waiting for was leaving at 1:15am and there were a few international flights, but the cafe was closed. The only place to buy refreshments was from a "trolley", however the coffee wasn't bad and wasn't too expensive but nothing to eat that was hot. There is one duty free shop with various items for sale (including washing powder?) and prices are okay. I walked from one end of the airport to the other, which took 10 minutes at normal pace, and only 6 gates had passengers waiting by them. Interestingly, there used to be a few Business Class lounges, but these appear to have been closed and moved to one lounge, such is the under use of this airport. I would be happy to fly though this airport again, mainly because, even though there is nothing really to do, it is easy to find somewhere quiet to relax and plenty of seats and the staff are mostly very friendly.

Dammam Port Airport by Nick Wallace

10 December 2006   Customer Rating : n/a

Not much to add to the comments below. Immigration tends to be slow. Security very thorough requiring removal of belts with metal buckles and shoes. Needless passport and boarding card inspections between departure lounge and aircraft.

Dammam Port Airport by Peter Morison
22 August 2006

Dammam Airport is a fairly new construction situated in the desert about 60 kilometres from the Dammam/Dahran/Al Khobar metropolitan area and a similar distance from the petro-chemical industrial city of Jubail. It is large, pretty well organised and clean. It seems to be operating well under capacity. Due to its distance from town reaching the airport by road can take up to an hour and a half depending where you start from and a taxi fare which is the only way to get there is going to be high - around US$50+. Despite its size facilities for passangers waiting for flights are pretty limited with a couple of unispiring cafes and gift shops. A long wait there can be very boring and it makes sense to obtain a bording pass in advance for Saudia flights from their offices in town to reduce the amount of time spent at the airport. Of course if your flight is delayed you have no choice but to sit tight and wait. For very long delays as there is no hotel at the airport the long trip back to Dammam to find a bed is a would be required. If you are flying Saudia don't expect them to help much. An alternative worth considering if you are traveling to or from the Eastern Province of Saudi Arabia is to fly through Bahrain as the airport there is about the same distance from the centre of Dammam as Dammam airport is. Crossing the causeway is pretty straight forward outside of the Saudi weekend when it becomes busy to Bahrain on Thursday afternoon/evening and Back to Saudi on Friday evening. Bahrain airport much more customer friendly but taxi fare will be more approx US100.
 


 


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