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Warsaw Chopin Airport
1.5 Star Rating: Poor
53 reviews



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Warsaw Chopin Airport customer review :  2 September 2014 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Recommended

Flew in with Czech Airlines from Prague. The airport has a modern feel (rather too basic but functional) even if it seemed a lot larger in pictures. When actually visiting it is much smaller and poses a definite problem in "rush hours". Arrival hall simply too tiny. Great train service to the city. Departure was painless and OK facilities but seems too overpriced.



Warsaw Chopin Airport customer review :  2 September 2014 by B Ljumovic    (Canada)

Rating : 7/10

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Recommended

YYZ-WAW-BEG. I arrived after a nice LOT flight, I had a one hour connection time. Going through security was chaotic. There were no lines, only two screeners and one metal detector. There were so many passengers all crammed, trying to make it for their flights. The officers seemed too slow which I find not acceptable. I made it just it time for my flight. On the way back (BEG-WAW-YYZ), security check was fast with no hassle. I will not hesitate to use this airport again.



Warsaw Chopin Airport customer review :  16 August 2014 by F T van Hoorn    (Holland)

Rating : 0/10

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Recommended

Flew to Bucharest, Sofia, Varna, Valetta, Lublijana, Heathrow, but Warsaw was the worst experience. On arriving, greeted by 2 woman in army uniforms who if asked gave answers in a military orders style. Went through security scanning where there was the same rude staff. They even searched my 2.5 year old son. There were several passengers from a delayed flight, they almost begged staff to help them first (they had only 15 minutes to transit), yet they were shouted at to get back in line. Altogether including the bad LOT flight not a good presentation of LOT and Chopin airport.



Warsaw Chopin Airport customer review :  21 July 2014 by N Jekabsone    (Latvia)

Rating : 2/10

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Recommended

From now on I will try to avoid this airport! After an irritating experience on a long LOT flight I was thrilled to get off the plane, only to encounter more incompetence at the airport. How they have got some awards on the friendly customer service is beyond me. The customs officers acted as if I am making them work there. Rude to say the least. And it wasn't just the one customs officer, pretty much everyone I had to encounter was rude, barking orders at the customers. A smile won't kill you! Another problem was the language. Is it English, is it Polish, I had a very hard time understanding some of them, probably because English is not my first language, but it is not their first language either. Saw other frustrated travelers trying to solve their problems by talking to the staff. Now onto the next thing I noticed - the washrooms - not enough washrooms! The line for the woman's bathroom was so long, you can forget about it if you really need to go and/or you are in a hurry. I am very sad that this was my first real encounter with Poland, I couldn't wait to get out of there. Kindness goes a long way.



Warsaw Chopin Airport customer review :  7 March 2014 by Francois Cancalon    (Poland)

Rating : 8/10

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Recommended

A fine airport. Family friendly and clean. Well organised.



Warsaw Chopin Airport customer review :  1 October 2013 by P Kandic    (Canada)

Rating : 4/10

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Recommended

YYZ-WAW-BEG. After a sub-par LOT flight on a dreamliner, I had to pass through an outdated and unusually thorough security system, which you is mandatory for transit flights. I almost missed my flight! There is a noticeable lack of amenities in the waiting area.



Warsaw Chopin Airport customer review :  30 August 2013 by Derek Haracz    (Canada)

Rating : 7/10

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Recommended

First impression was how clean the terminal was. Great and very well maintained Departure / Arrival terminal. Parking spots are well marked and easy to access. Signage well posted and well visible to the traveller to head for a baggage claim so it is almost impossible to get lost. Bathroom well cleaned but the only thing about them I think they might not be spacious enough for people who wants to use them. I have found out there are long queues to get to use bathroom, other than that all seemed to fine. My overall impression of that airport is above good!



Warsaw Chopin Airport customer review :  6 June 2013 by S Martel    (Canada)

Rating : 3/10

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Recommended

Not good for short connections. Flight I had was Belgrade to Toronto via Warsaw, with a one hour connection. Many things on the internet say the airport is good for such connections but not so. Coming from a non-Schengen country has you going through security again, however, there's no lines, and two x-rays on either side of one metal detector. The entire thing was chaos. There were so many people all crammed in one room, pushing, just trying to get through. Our plane from Belgrade landed early and we spent our entire connection trying to get through security because of the jam, and had to run (down a pleasantly long hallway) to our gate. Another thing to note is that the officers running the x-ray seem a bit frazzled with all these annoyed passengers, glaring at them and it probably means they end up being less thorough than they need, in order to speed things up.



Warsaw Chopin Airport customer review :  3 April 2013 by JeanLouis Vergaert    (UK)

Rating : 6/10

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Recommended

Over-priced food: no fast food, just those bars-restaurants supposedly selling high-end sandwiches and snacks, twice the price as in town. I wished for a nice burger king or other, but none to find, neither before or after customs. So get there with food in your stomach. Aside from that, airport is on one floor, and travelators are one way only, from airport centre to the edges, therefore when landing you may have to walk a lot. But otherwise queues are fast, building is modern, currently in renovation but still large enough.



Warsaw Chopin Airport customer review :  2 January 2013 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

Three recent return flights: LHR-WAW-KRK, LHR-WAW x2. Airport continues to be efficient and pleasant to use on departure, but arrivals are a little hit-and-miss: airbridges are still rarely used, and waiting times in buses can be a little on the lengthy side. Security and immigration were cleared quickly on all occasions. Baggage reclaim tends to be rather slow. Transiting can be awkward when arriving from abroad - the signs seem to indicate the direction which passengers should go, but this leads you to security, then the main part of the terminal, and not to passport control - the correct way to transit is to follow the signs which say "passport control", and only then to clear security, but the signage is confusing! This is not an issue when arriving from another Polish airport, however. I have been caught out twice like this, and it is not due to language issues. As transit security generally consists of only one X-ray machine, pax arriving in a full or widebody aircraft need to ensure that they have plenty of time to make connections. Security are firm but polite and fair, and ground staff are fine. The terminal continues to maintain good hygiene standards - cleaners seem to be ubiquitous.



Warsaw Chopin Airport customer review :  26 November 2012 by D Krzysztof    (Poland)

Rating : 9/10

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Recommended

Excellent airport, brilliant Business Polonez Lounge with a good view of the whole apron, clean facilities, bright because of lots of glass-walls and windows covering all the building.



Warsaw Chopin Airport customer review :  12 November 2012 by O Tokar    (USA)

Rating : 4/10

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Recommended

Beautiful new modern airport. But God forbid to be a transit passenger there or worse - to miss a connecting flight. The level of incompetence, bottle neck at the security, lack of informed personnel and just pure lack of personnel to process all passengers is incredible! Tens of passengers line up to one tiny security check point with 2-3 border security officers who never seem to be in rush! If one missed a connecting flight and needs tickets redone and hotel ordered - there will be probably only one poor soul doing that no matter how many passengers are there (my personal experience). I did not see one single manager coming to check on those bottle necks, making me wonder if they know at all what's going on there. No ribbons to create the lines and people just pile up by the counters! I have to travel through Warsaw once in a while and wished those issues there paid attention to and addressed to make experience at Poland's main air hub more pleasant and less stressful!



Warsaw Chopin Airport customer review :  21 September 2012 by Azlan Hashim    (Malaysia)

Rating : 5/10

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Recommended

I arrived from Helsinki on the 10th of September. The arrival signages were good and easy to understand / navigate. Luggage came out on the belt more or less 15 minutes after the arrival time which I found pretty good. There were a limited number of toilets at the luggage collection area and I was not happy due to their size. Too small and leaving your luggage outside of the toilet is a definitely no for security reason! The train service to and from the airport was really good and safe. For my flight to Brussels on the 12th of September, I came more or less 2 hours before the flight departure. I saw a huge queue on both at the check-in and security area. The check-in lady was kind and helpful. However, through my observation she took too long with the average 8 to 9 minutes to handle a single passenger even he or she was travelling without a check- in bag. Overall observation, the airport staff for both those working at the duty free outlets and the airline staff were helpful but not generally friendly or approachable.



Warsaw Chopin Airport customer review :  26 July 2012 by T Hoeh    (Germany)

Rating : 9/10

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Recommended

Well-organized mid-size airport. Airbridges to terminal building, so quick deboarding and short way to baggage carousel. A mere five minute wait for luggage to arrive and just three minutes from terminal A to get to the metro terminus. Tickets can be bought on platform and aboard train, but watch out: ticket machine on train only accepts Polish coins, no bills or credit cards. Average two trains per hour to downtown Warsaw - be aware that stops alternate between "Centralna" (central station) and Srodmiescie, which is a local station nearby. Departing from Frederic Chopin Airport is a pleasure: no waiting at self check-in kiosks, friendly staff available for help, quick baggage drop and a friendly security staff performing quick and efficient checks. Several well-assorted duty free shops but limited, somewhat pricey food options. Only shortcoming: there seems to be a limited number of toilets and those that are available should be cleaned more often. Apart from that: plenty seating at gates, wide open spaces and overall very pleasant atmosphere.



Warsaw Chopin Airport customer review :  26 July 2012 by D Eisenberg    (USA)

Rating : 8/10

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Recommended

I flew in and out of Warsaw from Newark via Lisbon on TAP. I did not check luggage and flew out on the way in through a clean modern looking airport. On the way back I had a very early flight and so I chose to sleep at the airport rather than waking up at a hostel at 3 or 4 in the morning. Public transit to and from the city is by bus which is relatively pleasant. The facilities in the airport were adequate and the large room by the entrance is very pleasant. When I had to leave security was no problem and while I may have only been semi-conscious I can't remember any troubles.



Warsaw Chopin Airport customer review :  26 July 2012 by L Dilling    (Mexico)

Rating : 6/10

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Recommended

Due to an overnight stay inbound, I could enjoy Arrival/Check In Service as well as Transit only operations outbound. On arrival, airplane parked on a remote stand, open stairs, which was not pleasant due to arrival in rainy weather. Bus ride was short and bags came shortly after arriving at the belt. Next morning departure was during morning rush hour, online check in the day before and at the baggage drop off were no people waiting, lines at the regular check in were long. Security check was fast, a 5 minute wait and staff friendly. The Terminal is easy to navigate, departure was again from a remote stand in rainy weather. On return, I had 50 minutes for transit. Domestic to Schengen, there was no security check upon arrival, aircraft arrived and left from Gate, no bus rides this time. From leaving the aircraft to the departure gate took 10 minutes, no hassle, no stress. The shops are rather expensive, rest rooms could be cleaner, but generally, a positive experience.



Warsaw Chopin Airport customer review :  8 June 2012 by Pawel Charasz    (Belgium)

Rating : 8/10

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Recommended

After the long-awaited construction of the central and northern piers, the airport has visibly changed for the better. Check-in and security control are very efficient, now with a much larger number of jet bridges, most airlines that do not use turboprops, use these now, which eliminates the need for the annoying bus ride to the plane. There is a larger number of shops and cafes and what I really like about WAW is that it is spotless clean. Well-insulated smoking cabins have been installed and now toilets don't smell like cigarette smoke anymore. One thing that is still missing is some cheaper dining options. The older part of the terminal is not in such a good shape, but is due for refurbishment in the coming few months. Also on the positive, also the new train connection to city centre has just opened, I'm looking forward to using it next time I'll be in WAW, which is in 2 weeks!



Warsaw Chopin Airport customer review :  10 April 2012 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

LHR to Terminal A return with LOT. Outgoing flight 5 minutes late, followed by a 40-minute wait for bags. No airbridges, yet again, just the usual bus ride to the terminal - do flights from the UK ever use air bridges at WAW? The new bus ticket machines save a lot of time on queuing at kiosks, and provide much-needed change. Early morning return flight, check-in and security cleared in 10 minutes, no problems. Reasonable facilities available after security. Airport incredibly clean for a major airport - UK airports take note. A good experience overall, and I will continue to use the airport regularly.



Warsaw Chopin Airport customer review :  13 January 2012 by Lukas Kramza    (Poland)

Rating : 7/10

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Recommended

Fly with a regular airline from time to time and you will experience standard procedures at terminal 2, if you are flying low cost do not expect much, it is the Polish way. I was flying WAW-GDN domestic with my wife, no problems at check-in or security, the terminal is new so it is kind of empty and the lack of a decent restaurant before and after entering the terminal is still a problem. However overall its nice clean (much cleaner than most western airports) and spacious, also the instructions in English were OK.



Warsaw Chopin Airport customer review :  31 October 2011 by Don McDowell    (Australia)

Rating : 2/10

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Recommended

Check-in was bad, with agent absolutely refusing to check my bag to Oslo even though I had a valid ticket for that sector. He would not issue a boarding card for that sector. Whilst waiting in the lounge, not a single announcement could be heard over the airport tannoy in English - everything in Polish only. Turned out our gate had been changed at last minute but nothing announced to help non Polish-speakers. Worst check-in and waiting experience I have encountered.



Warsaw Chopin Airport review :  16 September 2011 by J Webb   (UK)

Customer Rating :  4/5

4 Star Rating   

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We flew with LOT from London Heathrow to Yerevan, Armenia, with an 8.5 hr wait at Frederick Chopin Airport, Warsaw. Having read so many negative reviews, I was not looking forward to such a long wait there. However, I have to say I was pleasantly surprised. There were plenty of seats in the waiting area, which is spacious, and has a small play area for children, all of which was new and clean. The toilet facilities were also clean and well maintained. I was particularly impressed that there are electric wall sockets that you can use. We plugged in our portable DVD player for the kids and several people were plugging their laptop's in. There are a few duty free shops and a shop selling sandwiches, bottles of drink, chocolate, crisps, newspapers and so on. There are also a couple of cafe's, which were pleasant. The service in all of these outlets was helpful and friendly - most of them spoke English, which was useful. We were able to use Euros, although the change given was in Polish currency, which was pretty useless to us once we had left the airport. We had no problems with the baggage security check, in fact the security people were friendly and helpful. The only real down side for me was that, as with other airports, there is nowhere to buy a substantial meal. The cafe's only offered food such as sandwiches, pastries and cakes - it would have been nice to have been able to buy a cooked lunch in a restaurant.


Warsaw Chopin Airport review :  18 July 2011 by K Hei   (Germany)

Customer Rating :  1/5

1 Star Rating   

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Today Sunday, check in for a LH flight to FRA. You need to be at the Airport 3 hrs before departure. First there is a wait at the check in counter, than there is long wait through security checks at least 1.5 hrs. Nice looking Airport, but best is to avoid, even being in Transit. Better travel by train to Poland, it could be the same travel time. Inside the transit waiting area, it all seems to be fine.


Warsaw Chopin Airport review :  27 April 2011 by L Marciniak   (Poland)

Customer Rating :  3/5

3 Star Rating   

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I am really fed up with their security rues there - the necessity for security screening on the transit flights in WAW is simply ridiculous. For example in connection HEL-WAW-POZ operated by LOT Polish Airlines all the passengers are screened in HEL but also in WAW, which is idiotic. Also on the return way (POZ-WAW-HEL) everybody is checked in WAW again. So doesn't matter from where and to where you go, in WAW you have another screening anyway. And the rules are these same, for example no liquids, even thought they were bought in HEL or in POZ in secure area. So no shopping before WAW transit. WAW airport seems to be over-ambitious in their security. It is problematic if one uses it as a transfer. The new terminal looks good but there is no internet connection and toilets stink of cigarettes.


Warsaw Chopin Airport review :  8 January 2010 by M Griesinger   (USA)

Customer Rating :  2/5

2 Star Rating   

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I just walked off an International flight from ORD to WAW and immediately we are sent through security screening. We have not even mixed with the normal populace and are already being screened. Before the screening, we have the chance to pick up tickets to any connections. My tickets was of course misplaced and since there is a line forming behind me, instead of printing me another one, they send me on a quest to find the next ticket center (which is unmanned, even though someone is supposed to be there according to the sign). Finally I am able to return to the original ticket center and get my ticket reissued after 30 minutes of walking in circles. However, even before my ticket quest, like I said we had to go through security before we entered the airport (again just stepped off the plane). My friend had his Duty free alcohol confiscated because it was over 100ml. Even though it was sealed and had Duty free all over it. He even had the Duty fre receipt for it. What added salt into the wound was 1) he bought this on the plane coming to WAW, and 2) There was a Duty fre shop right around the corner from the security checkpoint selling bottles of liquer over 100ml!


Warsaw Chopin Airport customer review : 11 December 2009 by Chris Joynes

Customer Rating : 1/5

1 Star Rating

No C class check-in for SWISS Airlines although, according to SWISS, there should have been. Check-in staff extremely rude and unhelpful. Security checks : 5 people for one belt/machine. I inadvertently had two litre bottles of water in my hand-luggage, together with two toilet bags full of liquids that I forgot to take out. All these went absolutely unnoticed, which confirms the comments from a security agent on a previous trip, not to bother putting my hand- luggage on the belt as the x-ray machine didn't work. Warsaw is not for the faint-hearted.


Warsaw Chopin Airport customer review : 22 September 2009 : by Robert Szocik

Customer Rating : 2/5

2 Star Rating

Return flight from T2 to LHR. Inward flight 15 minutes late due to delays at LHR, but straight through security with no queues, bags on the belt quickly, and on the bus into town just 15 minutes after landing. Returning to LHR was a different matter altogether. Check-in quick and friendly, but over an hour to pass through passport control and security. Huge queues everywhere, with inadequate staff throughout, especially at passport control. Several rude groups of pax who seemed to think it was acceptable to push in to the front of the queue, despite them clearly having plenty of time to get to their gate. Flight was called well before time, but due to ongoing problems at passport control, take-off was delayed by 25 minutes, waiting for the last passengers so we were stuck in the plane for almost an hour before finally taking-off. Facilities at the airport remain excellent, however the authorities still don't seem to want to do much about the Mafia taxi drivers, who continue to harass many arriving passengers.


Warsaw Chopin Airport customer review : 18 August 2009 : by Robert Szocik

Customer Rating : N/A

0 Star Rating

In response to A Wroblewska's comments, there is a cash machine near the cafe/shop, which is located to the right of the check-in desks of T2 Departures. Additionally, the cash machines located at the lower-ground floor level of T1 (down the escalator) and at T1 departures, are still operational.


Warsaw Chopin Airport customer review : 15 August 2009 : by A Wroblewska

Customer Rating : 2/5

2 Star Rating

We flew Amsterdam to Warsaw Fryderyk Chopin and back. The new terminal in Warsaw Fryderyk Chopin looks poor especially if you compare it with Schiphol. There are not enough toilet cabins (only 3!) for the number of visitors. There were always many people waiting in the line to the toilet. The second problem were restaurants - prices very high and quality of the food was bad. There was also no cashpoint available at the airport, which was very annoying. The only positive thing was that the terminal was clean and new.


Warsaw Chopin Airport customer review : 14 June 2009 : by Robert Szocik

Customer Rating : 4/5

4 Star Rating

I've flown to Warsaw Fryderyk Chopin many times in the past, but this was my first time use of WAW T2 for both arrival and departure. The difference is incredible, at least on departure. The new terminal is light, well-ventilated, and feels a little like a smaller version of LHR T5. The orange décor used throughout risks making the terminal feel like it's run by Easyjet, but one gets used to it. Passing through passport control couldn't be quicker, helped by the fact that the terminal has been divided into Schengen and non-Schengen areas by glass screens (passport control for the non-Schengen flights is about halfway along the terminal). Security clearance was quick, efficient and friendly. T1 and T2 are linked together both landside and airside, but one has to check-in at the appropriate terminal. Several airlines including LOT and BA now have long-overdue self check-in machines. T1 now looks increasingly tired and neglected, with reduced facilities airside, but retaining all its previous facilities landside. T2, however, has few facilities landside, but excellent facilities airside, all the way from just after security, to the far end of the terminal. Clearly this airport is finally making significant steps towards providing a quality service for passengers, with improvements in customer service and politeness throughout. However, it's not quite there yet. On arrival, my and another passenger's bags were placed on the wrong belt without any warning, which quickly stopped and hid our bags from view, meaning that we waited for almost half an hour for our bags. On both arrival and departure, there seemed to be plenty of free airbridges, yet we were bussed both to and from the terminal, as always seems to be the case at this airport. Why this is still the case is beyond me, and clearly needs to be addressed.


Warsaw Chopin Airport customer review : 26 January 2009 : by G Standish

Customer Rating : 4/5

4 Star Rating

Most of the negative coments about Warsaw Fryderyk Chopin are about the low-cost Etiduda terminal. The majority of scheduled airlines now depart the large and very modern Terminal 2. It's clean and very efficient. The duty-free shops are good, though not too much variety. Most of the aircraft now board using walkways/gates. Some scheduled airlines do still operate from the smaller Terminal 1, though if do find yourself departing from there, you can still walk through to Terminal 2 (once through security) just to sample it for yourself.


Warsaw Chopin Airport customer review : 10 October 2008 : by P Fobu

Customer Rating : 1/5

1 Star Rating

This was my first visit to Poland. The people, the welcome, the atmosphere were absolutely delightful! Then, on may way back, I had to go through Etiuda Terminal. Welcome to hell. All descriptions above are true, I could verify all details. This terminal is probably the best monument to the glory of communism : everything is done to make you understand you're just an element of the herd.


Warsaw Chopin Airport customer review : 7 October 2008 : by Robert Szocik

Customer Rating : 1/5

1 Star Rating

Etiuda to Doncaster-Sheffield by WizzAir. Long queues, dreadful conditions, virtually non-existent facilities, minimal information. The so-called departure "lounge" had more people on the floor than on seats (due to lack of seats/space). Even Poland's PKS (national bus service) stations are more pleasant than this, and that's saying something. I had hoped that everything I'd read on here about Etiuda wasn't true, but it is. Diabolical.


Warsaw Chopin Airport customer review : 29 July 2008 : by S McArthur

Customer Rating : 1/5

1 Star Rating

The Etuida airport is not a place you want to spend any time in if you can help it. When we arrived there was a massive queue leading out of the front doors and round the corner into the car park. Thankfully it moved fairly quickly. Then you get to the check-in desk. After your check-in luggage is weighed you then have to pick it up yourself and take it round to security and put it through the x-ray. This means that once you are in the queue for the check-in desk you are locked in to going through to the secure side. When I say "secure side" I mean a holding pen or some sort of converted (small) aircraft hanger with one make-shift kiosk. When we were there, planes were being delayed and the holding pen was packed with passengers from the delayed planes and boy was it hot. Now normally at Etuida once you are in the holding pen you can't go back through to the other side. I actually asked once and was threatened with having my ticket cancelled. But at this time they were forced to let people back out, so bad were the conditions - the smell of cigarettes from the toilets was also becoming overwhelming.


Warsaw Chopin Airport customer review : 29 April 2008 : by Krzysztof Leski

Customer Rating : 2/5

2 Star Rating

Chopin Terminal 2 or how to lose a winning game. The new T2 is almost fully functional. Almost - I still had to queue for check-in at T1, then walk and ride a rolling path to T2. A really long journey: although at this time (11 pm) the airport is not very busy, three departures were gathered together in three adjacent gates at the end of the almost empty T2. Altogether 550 people flying LOT to Tel Aviv, LOT to Larnaca, and Atlas Blue to Agadir, crowded trying to find out which queue is theirs. Foreigners would try hard to understand the PAs from the loudspeakers, but they faced no chance. Some strolled looking for toilets, which are well hidden - apparently the airport likes to play Hide and Seek.


Warsaw Fryderyk Chopin Airport by L Williams

15 April 2008  Customer Rating : 1 Star Rating

Thankfully I had not read reviews on Etiuda before arriving there today. Can an airport seriously get away with this monstrosity in the 21st Century? And with this your final impression of Poland, surely their tourist board would do well to petition for a shut down. Small, the one shop/kiosk was closed, and there was no service from the staff. Have to say we were lucky in that the flights were on time, and the shambolic queues did not get out of hand. But I can imagine on a bad day. Just watching people faces as they entered the departure 'lounge' proved to be entertaining in a sick sort of way, but if you didn't laugh, you'd cry.

Warsaw Fryderyk Chopin Airport by George Papadopoulos

23 December 2007  Customer Rating : 3 Star Rating

I just returned to Athens/Greece from Warsaw Fryderyk Chopin, flying Norwegian. We had to use the notorious Etidua terminal to fly out. I read so many bad comments on the internet that I literally lost my sleep on my last night in Warsaw Fryderyk Chopin, trying hard to hide my feelings from my wife as we were celebrating my birthday. Our flight was at 6am so we arrived at the terminal at 03h45am. We stood in a long but disciplined queue. After 30 minutes we checked in. Reasonable waiting time. We then dropped our suitcase as we were instructed to do and proceeded to the departure hall. A bit small to handle so many passengers but not suffocating. Shops opened at 05h something. Bought water and soft drinks plus two sandwiches. Though expensive (13 to 15 zlotys each) the food was delicious. We departed on time. Bottom line, no drama! We travel a lot and have been through different situations. And Etiuda was by far not the worst. Taking into account what we saved by flying Norwegian I found the terminal ok. The airline very ok and reliable too. Just be there well ahead of time, that's all. Or fly another airline and pay double or tipple. The choice is yours!

Warsaw Fryderyk Chopin Airport by Elias Hantzakos

11 December 2007  Customer Rating : 1 Star Rating

I was unfortunate enough to read all comments posted here on the Etiuda terminal after I have used it. Arriving from Athens to Warsaw Fryderyk Chopin with Norwegian Air Shuttle was a breeze, since the Terminal 1 was used. But leaving Warsaw Fryderyk Chopin for Athens through Etiuda was really my worst check-in ever. The terminal is very small to handle all low-cost passengers, and there are only 4-5 check-in desks, resulting in a total chaos. There was a huge queue, and not a proper one I might add, since the place is so small not even queuing lines work. There is no information and signs, people try to find their way into the crowd, going all directions with their baggage. Once you manage to check-in after an hour's waiting on the queue, you are required to stand another hour in the second queue for security scan, while also carrying your baggage for x-ray scanning (they don't take it at the check-in counters). Flying budget airlines is not an excuse, this is clearly the Chopin airport's problem. I have traveled with low-cost airlines in several airports (Athens, Berlin, Milan), and never faced this chaos before.

Warsaw Fryderyk Chopin Airport by D Pomeroy

17 October 2007  Customer Rating : 3 Star Rating

LOT from LHR and then to IST and found it quite efficient. There was a line up for imigration as only two non EU options out of six open, the wait for bags was not too bad although it is confusing when you come across the lost baggage option before the actual baggage claim area. The check in to Istanbul was quick with only 10 people ahead of us and 5 counters.

Warsaw Fryderyk Chopin Airport by Paul Finney

4 October 2007  Customer Rating : 1 Star Rating

I have just returned from Warsaw Fryderyk Chopin and used the notorious 'etuida' terminal. I thought it was going to be bad after reading these reviews but nothing prepared me for this horror. The queue outside the terminal stretched for miles right outside the door. It was freezing cold but at least it was not raining. After waiting for 30 minutes the check in staff casually strolled passed and took their time getting things going.Five check in desks opened and after about an hour I checked in my case and then had to carry it to be scanned .When finally in the passenger lounge which was the size of my bedroom with people lying on the floor because of no seats there was a vending machine serving hot chocolate, coffee etc and that was it. The gift shop was closed and another coffee stand was also closed .When the coach arrived to take us to the plane, people gathered round in a 'rugby scrum' pushing and shoving to get their boarding pass processed. Some old man ran from the back and just barged everybody out of the way the get on the coach first .There was no order and no queuing system .I have never seen anything like this in my life. It really needs to be shut down right away as this can not be allowed to continue like this. Its a wonder nobody started fighting in the chaos .

Warsaw Fryderyk Chopin Airport by Mike Wilson

6 September 2007  Customer Rating : 1 Star Rating

Warsaw Fryderyk Chopin Etudia - this "terminal" is a joke! Inadequate size, shabbiness, lack of facilities, chaos and complete disregard for passengers. The queue of several hundred people to get into Etudia stretched back down the road along the unfinished pavement. People were jumping the queue, after nearly an hour, still not inside the terminal and with the flight about to close, so did I. At the head of the queue there are about six or seven check-in desks. As everybody has to carry their checked-in luggage to the luggage scanner in the security point at the end of the line of desks, the desks are choked with people and luggage. Fortunately it was not raining. Fortunately there were no delays, cancelled flights or security scares. Fortunately I can fight my way up a queue if I have to. How dare they allow this "terminal" continue to operate the way it does?

Warsaw Fryderyk Chopin Airport by M Grainger

25 June 2007  Customer Rating : 1 Star Rating

If you can afford to fly Lot or a none budget airline, do so. Flying out of Etudia with Wizz Air is one the worst experiences of your life. The first time I did it, hated it and vowed never again. Stupidly I did it again, in order to save my company £100 in expenses. The flight was delayed by 2 hours with no word from the staff why. To be honest, your lucky if you ever do find a member of staff. Iv always said Id try anything twice. What I will also point out is that there is no queing system whatsoever when you first get into the terminal and no staff to manage it. So people are pushing in left right and centre. What made me laugh (which is hard in the circumstances) was how the ignorant girl working in the kiosk (there are no shops or cafes here) decided after the flight had been delayed and people were hot and bored to start stacking the shelves and close the shop. It beggers belief!! At one point I felt there may be a riot on the cards. Then 30 minutes later she calmly opened up again to a half mile long queue. The conditions are terrible, service none existant, toilets appalling.

Warsaw Fryderyk Chopin Airport by Ian Waddell

19 February 2007   Customer Rating : n/a

Even if you're departing from the rough Etudia Terminal and you have waiting time before your flight take the 4 minute walk up the ramp to the Marriott Hotel. The lobby is just like a Business Class lounge, they have internet facilities for next to nothing and comfortable sofas.

Warsaw Fryderyk Chopin Airport by Damian Fraczkiewicz

27 December 2006

Warsaw Fryderyk Chopin Airport has just gotten a new Terminal, so maybe disappointed passengers will now have a chance to experience something better than before. About Etiuda - if you're travelling with low-cost airlines the conditions are bad. It's not airport's fault, that airline doesn't want to pay more for the better terminal.

Warsaw Fryderyk Chopin Airport by Dirk Visser

2 November 2006

Travelled to and from Warsaw Fryderyk Chopin airport 25-27 October. Arriving at WAW is like taking a step back in time, but not in a good way. Bleek airport - many flights do not have access to gangways - it's all via stairs and busses. Terminal itself is really grey and very outdated. Departures is worse. Left on a Friday afternoon and it felt like all of Poland was trying to escape to the West. No seating anywhere. Shops were full and it was more because there is nothing else to do. As a business class passenger I was given access to the business class lounge (used by *ALL* airlines), only to find a small, cramped room with even fewer seats. Plenty of drinks, yes, but other catering was miserable. Also no good ventilation, thus making it seem like a sauna. They are building a new terminal, but looking at the rest of Poland, I don't know if this will be any better. Poland, especially Warsaw Fryderyk Chopin, has a long way to go to catch up with the rest of Europe. In any case, beware of travelling through Warsaw Fryderyk Chopin.

Warsaw Fryderyk Chopin Airport by Tony Holloway

26 August 2006

Warsaw Fryderyk Chopin Airport seems to be one of the few still operating the strictest rules with respect to carry-on baggage. Travel from LHR on LOT carrying on a briefcase with computer and expect to check that into the hold on return from Warsaw Fryderyk Chopin, with confiscation of any pens etc carried in jacket. Information management on this was very poor and some staff were very surly.

Warsaw Fryderyk Chopin Airport by John Humberstone

22 August 2006

It must be the worst terminal I had the misfortune to use, its luggage handling is hopeless, check in beyond a joke everyone in the same queue for different flights, you still have your luggage with you even though you have supposedly checked it in. I felt exhausted before I even got on the flight, the parking is totally inadequate and uncontrolled.

Warsaw Fryderyk Chopin Airport by Marcus Bowman

24 July 2006

I transit through Warsaw Fryderyk Chopin airport frequently. They are expanding the airport, but at present the facilities inside are few- insufficient toilets, one restaurant (usually empty), one bar (usually overcrowded), no defined smoking area (so people smoke in toilets), no ATM cash machine. However, this can be overcome by passing through customs (which is quick) and into the arrivals hall. Departures is on the floor above. It is then possible to use the restaurant on the mezzanine above the departures hall, to find an ATM and to smoke. I would also recommend going out from departures and into the Marriott opposite, where the lobby cafe is very good and reasonably priced. The x-ray screens are at the gates rather than after border control when re-entering the airport, so this causes minimal delay.

Warsaw Fryderyk Chopin Airport by Christian Hodson

24 July 2006

Warsaw Fryderyk Chopin Okecie airport for me is a mixture of pros and cons. I used Terminal 1 and on the plus side it is very close to the city centre, taxis are reasonably priced and are plentiful outside the arrivals hall, and immigration / baggage delivery is quick. The downside for me was the departure - we had to be bussed to our aircraft even though there were airbridges available, the gate area that we waited in was for 4 flights but with barely enough seating for 1 flight and had no toilet facilities, and the airside cafe / bar was extremely expensive. However having read previous comments I realise this is a walk in the park compared to having to use the low cost Etiuda Terminal. The airport is no Budapest or Prague, but there are a lot worse airports in Eastern Europe. Maybe things will really improve with the opening of the new terminal ?

Warsaw Fryderyk Chopin Airport by D Harlow

24 May 2006

For the flights that leave from there you only have to arrive around 40 mins before the flight leaves. Granted, the queues to check in are sometimes rather long, but when the clock is ticking down and they know that people still haven't checked in for a particular flight they start asking passengers from that flight to make themselves known. I did this once and they simply pulled me to the front of the queue and I was through in seconds. All very friendly and helpful staff. Facilities (food/drink) are lacking a little bit and the toilets are limited. There are vending machines to cater for basic needs and no restaurant unfortunately. If you're using the terminal it's because you are on a budget flight, so people really shouldn't be disappointed.

Warsaw Fryderyk Chopin Airport by Gareth Diggle

8 April 2006

A terrible airport for transiting. On leaving the incoming flight, you will be required to pass through an x-ray machine in the transit corridor and show your passport. The most bizarre thing is the men on the x-ray machine totally ignore the machine, probably to keep the over-growing queue down. Then when you are lucky enough to pass, there is just one solitary bar/cafe which is always too busy for you not to get a table. Finally before the gate as is increasingly becoming the norm, you wait in another long queue to pass through another x-ray machine to reach your gate. Frustratingly they have 3 gates grouped together so you must wait with passengers going on other flights. As transiting is supposed to be quick and easy, unfortunately in Warsaw Fryderyk Chopin it is anything but.






 


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