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Warsaw Chopin Airport Passenger Reviews and Warsaw Airport Traveller Reports
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Warsaw Chopin Airport customer review : 6 June 2013 by S Martel (Canada) |
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Rating : 3/10 |  |
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Recommended |  |
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Not good for short connections. Flight I had was Belgrade to Toronto via Warsaw, with a one hour connection. Many
things on the internet say the airport is good for such connections but not so. Coming from a non-Schengen country
has you going through security again, however, there's no lines, and two x-rays on either side of one metal
detector. The entire thing was chaos. There were so many people all crammed in one room, pushing, just trying to
get through. Our plane from Belgrade landed early and we spent our entire connection trying to get through
security because of the jam, and had to run (down a pleasantly long hallway) to our gate. Another thing to note is
that the officers running the x-ray seem a bit frazzled with all these annoyed passengers, glaring at them and it
probably means they end up being less thorough than they need, in order to speed things up.
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Warsaw Chopin Airport customer review : 3 April 2013 by JeanLouis Vergaert (UK) |
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Rating : 6/10 |  |
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Recommended |  |
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Over-priced food: no fast food, just those bars-restaurants supposedly selling high-end sandwiches and
snacks, twice the price as in town. I wished for a nice burger king or other, but none to find, neither before or
after customs. So get there with food in your stomach. Aside from that, airport is on one floor, and
travelators are one way only, from airport centre to the edges, therefore when landing you may have to walk
a lot. But otherwise queues are fast, building is modern, currently in renovation but still large enough.
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Warsaw Chopin Airport customer review : 2 January 2013 by Robert Szocik (UK) |
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Rating : 9/10 |  |
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Facilities | |
Recommended | |
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Three recent return flights: LHR-WAW-KRK, LHR-WAW x2. Airport continues to be efficient and pleasant to
use on departure, but arrivals are a little hit-and-miss: airbridges are still rarely used, and waiting times in
buses can be a little on the lengthy side. Security and immigration were cleared quickly on all occasions.
Baggage reclaim tends to be rather slow. Transiting can be awkward when arriving from abroad - the signs
seem to indicate the direction which passengers should go, but this leads you to security, then the main part
of the terminal, and not to passport control - the correct way to transit is to follow the signs which say
"passport control", and only then to clear security, but the signage is confusing! This is not an issue when
arriving from another Polish airport, however. I have been caught out twice like this, and it is not due to
language issues. As transit security generally consists of only one X-ray machine, pax arriving in a full or
widebody aircraft need to ensure that they have plenty of time to make connections. Security are firm but
polite and fair, and ground staff are fine. The terminal continues to maintain good hygiene standards -
cleaners seem to be ubiquitous.
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Warsaw Chopin Airport customer review : 26 November 2012 by D Krzysztof (Poland) |
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Rating : 9/10 | |
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Recommended | |
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Excellent airport, brilliant Business Polonez Lounge with a good view of the whole apron, clean facilities,
bright because of lots of glass-walls and windows covering all the building.
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Warsaw Chopin Airport customer review : 12 November 2012 by O Tokar (USA) |
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Rating : 4/10 |  |
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Cleanliness | |
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Recommended | |
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Beautiful new modern airport. But God forbid to be a transit passenger there or worse - to miss a connecting
flight. The level of incompetence, bottle neck at the security, lack of informed personnel and just pure lack of
personnel to process all passengers is incredible! Tens of passengers line up to one tiny security check point
with 2-3 border security officers who never seem to be in rush! If one missed a connecting flight and needs
tickets redone and hotel ordered - there will be probably only one poor soul doing that no matter how many
passengers are there (my personal experience). I did not see one single manager coming to check on those
bottle necks, making me wonder if they know at all what's going on there. No ribbons to create the lines and
people just pile up by the counters! I have to travel through Warsaw once in a while and wished those issues
there paid attention to and addressed to make experience at Poland's main air hub more pleasant and less
stressful!
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Warsaw Chopin Airport customer review : 21 September 2012 by Azlan Hashim (Malaysia) |
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Rating : 5/10 |  |
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Recommended | |
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I arrived from Helsinki on the 10th of September. The arrival signages were good and easy to understand /
navigate. Luggage came out on the belt more or less 15 minutes after the arrival time which I found pretty
good. There were a limited number of toilets at the luggage collection area and I was not happy due to their
size. Too small and leaving your luggage outside of the toilet is a definitely no for security reason! The train
service to and from the airport was really good and safe. For my flight to Brussels on the 12th of September,
I came more or less 2 hours before the flight departure. I saw a huge queue on both at the check-in and
security area. The check-in lady was kind and helpful. However, through my observation she took too long
with the average 8 to 9 minutes to handle a single passenger even he or she was travelling without a check-
in bag. Overall observation, the airport staff for both those working at the duty free outlets and the airline
staff were helpful but not generally friendly or approachable.
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Warsaw Chopin Airport customer review : 26 July 2012 by T Hoeh (Germany) |
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Rating : 9/10 | |
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Recommended | |
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Well-organized mid-size airport. Airbridges to terminal building, so quick deboarding and short way to
baggage carousel. A mere five minute wait for luggage to arrive and just three minutes from terminal A to
get to the metro terminus. Tickets can be bought on platform and aboard train, but watch out: ticket machine
on train only accepts Polish coins, no bills or credit cards. Average two trains per hour to downtown Warsaw -
be aware that stops alternate between "Centralna" (central station) and Srodmiescie, which is a local station
nearby. Departing from Frederic Chopin Airport is a pleasure: no waiting at self check-in kiosks, friendly staff
available for help, quick baggage drop and a friendly security staff performing quick and efficient checks.
Several well-assorted duty free shops but limited, somewhat pricey food options. Only shortcoming: there
seems to be a limited number of toilets and those that are available should be cleaned more often. Apart
from that: plenty seating at gates, wide open spaces and overall very pleasant atmosphere.
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Warsaw Chopin Airport customer review : 26 July 2012 by D Eisenberg (USA) |
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Rating : 8/10 |  |
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Recommended | |
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I flew in and out of Warsaw from Newark via Lisbon on TAP. I did not check luggage and flew out on the way
in through a clean modern looking airport. On the way back I had a very early flight and so I chose to sleep
at the airport rather than waking up at a hostel at 3 or 4 in the morning. Public transit to and from the city is
by bus which is relatively pleasant. The facilities in the airport were adequate and the large room by the
entrance is very pleasant. When I had to leave security was no problem and while I may have only been
semi-conscious I can't remember any troubles.
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Warsaw Chopin Airport customer review : 26 July 2012 by L Dilling (Mexico) |
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Rating : 6/10 | |
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Recommended | |
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Due to an overnight stay inbound, I could enjoy Arrival/Check In Service as well as Transit only operations
outbound. On arrival, airplane parked on a remote stand, open stairs, which was not pleasant due to arrival
in rainy weather. Bus ride was short and bags came shortly after arriving at the belt. Next morning departure
was during morning rush hour, online check in the day before and at the baggage drop off were no people
waiting, lines at the regular check in were long. Security check was fast, a 5 minute wait and staff friendly.
The Terminal is easy to navigate, departure was again from a remote stand in rainy weather. On return, I had
50 minutes for transit. Domestic to Schengen, there was no security check upon arrival, aircraft arrived and
left from Gate, no bus rides this time. From leaving the aircraft to the departure gate took 10 minutes, no
hassle, no stress. The shops are rather expensive, rest rooms could be cleaner, but generally, a positive
experience.
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Warsaw Chopin Airport customer review : 8 June 2012 by Pawel Charasz (Belgium) |
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Rating : 8/10 | |
Queuing | |
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Recommended | |
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After the long-awaited construction of the central and northern piers, the airport has visibly changed for the
better. Check-in and security control are very efficient, now with a much larger number of jet bridges, most
airlines that do not use turboprops, use these now, which eliminates the need for the annoying bus ride to
the plane. There is a larger number of shops and cafes and what I really like about WAW is that it is spotless
clean. Well-insulated smoking cabins have been installed and now toilets don't smell like cigarette smoke
anymore. One thing that is still missing is some cheaper dining options. The older part of the terminal is not
in such a good shape, but is due for refurbishment in the coming few months. Also on the positive, also the
new train connection to city centre has just opened, I'm looking forward to using it next time I'll be in WAW,
which is in 2 weeks!
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Warsaw Chopin Airport customer review : 10 April 2012 by Robert Szocik (UK) |
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Rating : 9/10 | |
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Cleanliness | |
Facilities | |
Recommended | |
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LHR to Terminal A return with LOT. Outgoing flight 5 minutes late, followed by a 40-minute wait for bags. No
airbridges, yet again, just the usual bus ride to the terminal - do flights from the UK ever use air bridges at
WAW? The new bus ticket machines save a lot of time on queuing at kiosks, and provide much-needed
change. Early morning return flight, check-in and security cleared in 10 minutes, no problems. Reasonable
facilities available after security. Airport incredibly clean for a major airport - UK airports take note. A good
experience overall, and I will continue to use the airport regularly.
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Warsaw Chopin Airport customer review : 13 January 2012 by Lukas Kramza (Poland) |
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Rating : 7/10 |  |
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Recommended | |
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Fly with a regular airline from time to time and you will experience standard procedures at terminal 2, if you
are flying low cost do not expect much, it is the Polish way. I was flying WAW-GDN domestic with my wife,
no problems at check-in or security, the terminal is new so it is kind of empty and the lack of a decent
restaurant before and after entering the terminal is still a problem. However overall its nice clean (much
cleaner than most western airports) and spacious, also the instructions in English were OK.
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Warsaw Chopin Airport customer review : 31 October 2011 by Don McDowell (Australia) |
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Rating : 2/10 |  |
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Recommended | |
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Check-in was bad, with agent absolutely refusing to check my bag to Oslo even though I had a valid ticket for
that sector. He would not issue a boarding card for that sector. Whilst waiting in the lounge, not a single
announcement could be heard over the airport tannoy in English - everything in Polish only. Turned out our
gate had been changed at last minute but nothing announced to help non Polish-speakers. Worst check-in
and waiting experience I have encountered.
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Warsaw Chopin Airport review : 16 September 2011 by J Webb (UK)
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Customer Rating : 4/5 |
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We flew with LOT from London Heathrow to Yerevan, Armenia, with an 8.5 hr wait at Frederick Chopin Airport,
Warsaw. Having read so many negative reviews, I was not looking forward to such a long wait there. However, I
have to say I was pleasantly surprised. There were plenty of seats in the waiting area, which is spacious, and has a
small play area for children, all of which was new and clean. The toilet facilities were also clean and well
maintained. I was particularly impressed that there are electric wall sockets that you can use. We plugged in our
portable DVD player for the kids and several people were plugging their laptop's in. There are a few duty free shops
and a shop selling sandwiches, bottles of drink, chocolate, crisps, newspapers and so on. There are also a couple
of cafe's, which were pleasant. The service in all of these outlets was helpful and friendly - most of them spoke
English, which was useful. We were able to use Euros, although the change given was in Polish currency, which
was pretty useless to us once we had left the airport. We had no problems with the baggage security check, in
fact the security people were friendly and helpful. The only real down side for me was that, as with other airports,
there is nowhere to buy a substantial meal. The cafe's only offered food such as sandwiches, pastries and cakes -
it would have been nice to have been able to buy a cooked lunch in a restaurant.
Warsaw Chopin Airport review : 18 July 2011 by K Hei (Germany)
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Customer Rating : 1/5 |
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Today Sunday, check in for a LH flight to FRA. You need to be at the Airport 3 hrs before departure. First there is a
wait at the check in counter, than there is long wait through security checks at least 1.5 hrs. Nice looking Airport,
but best is to avoid, even being in Transit. Better travel by train to Poland, it could be the same travel time.
Inside the transit waiting area, it all seems to be fine.
Warsaw Chopin Airport review : 27 April 2011 by L Marciniak (Poland)
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Customer Rating : 3/5 |
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I am really fed up with their security rues there - the necessity for security screening on the
transit flights in WAW is simply ridiculous. For example in connection HEL-WAW-POZ operated by
LOT Polish Airlines all the passengers are screened in HEL but also in WAW, which is idiotic.
Also on the return way (POZ-WAW-HEL) everybody is checked in WAW again. So doesn't matter from
where and to where you go, in WAW you have another screening anyway. And the rules are these
same, for example no liquids, even thought they were bought in HEL or in POZ in secure area. So
no shopping before WAW transit. WAW airport seems to be over-ambitious in their security. It
is problematic if one uses it as a transfer. The new terminal looks good but there is no
internet connection and toilets stink of cigarettes.
Warsaw Chopin Airport review : 8 January 2010 by M Griesinger (USA)
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Customer Rating : 2/5 |
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I just walked off an International flight from ORD to WAW and immediately we are sent through
security screening. We have not even mixed with the normal populace and are already being
screened. Before the screening, we have the chance to pick up tickets to any connections. My
tickets was of course misplaced and since there is a line forming behind me, instead of
printing me another one, they send me on a quest to find the next ticket center (which is
unmanned, even though someone is supposed to be there according to the sign). Finally I am
able to return to the original ticket center and get my ticket reissued after 30 minutes of
walking in circles. However, even before my ticket quest, like I said we had to go through
security before we entered the airport (again just stepped off the plane). My friend had his
Duty free alcohol confiscated because it was over 100ml. Even though it was sealed and had
Duty free all over it. He even had the Duty fre receipt for it. What added salt into the wound
was 1) he bought this on the plane coming to WAW, and 2) There was a Duty fre shop right
around the corner from the security checkpoint selling bottles of liquer over 100ml!
Warsaw Chopin Airport customer review : 11 December 2009 by Chris Joynes
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Customer Rating : 1/5 | |
No C class check-in for SWISS Airlines although, according to SWISS, there should have been.
Check-in staff extremely rude and unhelpful. Security checks : 5 people for one belt/machine.
I inadvertently had two litre bottles of water in my hand-luggage, together with two toilet
bags full of liquids that I forgot to take out. All these went absolutely unnoticed, which
confirms the comments from a security agent on a previous trip, not to bother putting my hand-
luggage on the belt as the x-ray machine didn't work. Warsaw is not for the faint-hearted.
Warsaw Chopin Airport customer review : 22 September 2009 : by Robert Szocik
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Customer Rating : 2/5 | |
Return flight from T2 to LHR. Inward flight 15 minutes late due to delays at LHR, but straight
through security with no queues, bags on the belt quickly, and on the bus into town just 15
minutes after landing. Returning to LHR was a different matter altogether. Check-in quick and
friendly, but over an hour to pass through passport control and security. Huge queues
everywhere, with inadequate staff throughout, especially at passport control. Several rude
groups of pax who seemed to think it was acceptable to push in to the front of the queue,
despite them clearly having plenty of time to get to their gate. Flight was called well before
time, but due to ongoing problems at passport control, take-off was delayed by 25 minutes,
waiting for the last passengers so we were stuck in the plane for almost an hour before
finally taking-off. Facilities at the airport remain excellent, however the authorities still
don't seem to want to do much about the Mafia taxi drivers, who continue to harass many
arriving passengers.
Warsaw Chopin Airport customer review : 18 August 2009 : by Robert Szocik
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Customer Rating : N/A |  |
In response to A Wroblewska's comments, there is a cash machine near the cafe/shop, which is
located to the right of the check-in desks of T2 Departures. Additionally, the cash machines
located at the lower-ground floor level of T1 (down the escalator) and at T1 departures, are
still operational.
Warsaw Chopin Airport customer review : 15 August 2009 : by A Wroblewska
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Customer Rating : 2/5 | |
We flew Amsterdam to Warsaw Fryderyk Chopin and back. The new terminal in Warsaw Fryderyk Chopin looks poor especially if you
compare it with Schiphol. There are not enough toilet cabins (only 3!) for the number of
visitors. There were always many people waiting in the line to the toilet. The second problem
were restaurants - prices very high and quality of the food was bad. There was also no
cashpoint available at the airport, which was very annoying. The only positive thing was that
the terminal was clean and new.
Warsaw Chopin Airport customer review : 14 June 2009 : by Robert Szocik
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Customer Rating : 4/5 | |
I've flown to Warsaw Fryderyk Chopin many times in the past, but this was my first time use of WAW T2 for both
arrival and departure. The difference is incredible, at least on departure. The new terminal
is light, well-ventilated, and feels a little like a smaller version of LHR T5. The orange
décor used throughout risks making the terminal feel like it's run by Easyjet, but one gets
used to it. Passing through passport control couldn't be quicker, helped by the fact that the
terminal has been divided into Schengen and non-Schengen areas by glass screens (passport
control for the non-Schengen flights is about halfway along the terminal). Security clearance
was quick, efficient and friendly. T1 and T2 are linked together both landside and airside,
but one has to check-in at the appropriate terminal. Several airlines including LOT and BA now
have long-overdue self check-in machines. T1 now looks increasingly tired and neglected, with
reduced facilities airside, but retaining all its previous facilities landside. T2, however,
has few facilities landside, but excellent facilities airside, all the way from just after
security, to the far end of the terminal. Clearly this airport is finally making significant
steps towards providing a quality service for passengers, with improvements in customer
service and politeness throughout. However, it's not quite there yet. On arrival, my and
another passenger's bags were placed on the wrong belt without any warning, which quickly
stopped and hid our bags from view, meaning that we waited for almost half an hour for our
bags. On both arrival and departure, there seemed to be plenty of free airbridges, yet we were
bussed both to and from the terminal, as always seems to be the case at this airport. Why this
is still the case is beyond me, and clearly needs to be addressed.
Warsaw Chopin Airport customer review : 26 January 2009 : by G Standish
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Customer Rating : 4/5 | |
Most of the negative coments about Warsaw Fryderyk Chopin are about the low-cost Etiduda terminal. The
majority of scheduled airlines now depart the large and very modern Terminal 2. It's clean
and very efficient. The duty-free shops are good, though not too much variety. Most of the
aircraft now board using walkways/gates. Some scheduled airlines do still operate from the
smaller Terminal 1, though if do find yourself departing from there, you can still walk
through to Terminal 2 (once through security) just to sample it for yourself.
Warsaw Chopin Airport customer review : 10 October 2008 : by P Fobu
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Customer Rating : 1/5 | |
This was my first visit to Poland. The people, the welcome, the atmosphere were absolutely
delightful! Then, on may way back, I had to go through Etiuda Terminal. Welcome to hell. All
descriptions above are true, I could verify all details. This terminal is probably the best monument
to the glory of communism : everything is done to make you understand you're just an element of the
herd.
Warsaw Chopin Airport customer review : 7 October 2008 : by Robert Szocik
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Customer Rating : 1/5 | |
Etiuda to Doncaster-Sheffield by WizzAir. Long queues, dreadful conditions, virtually non-existent
facilities, minimal information. The so-called departure "lounge" had more people on the floor than
on seats (due to lack of seats/space). Even Poland's PKS (national bus service) stations are more
pleasant than this, and that's saying something. I had hoped that everything I'd read on here about
Etiuda wasn't true, but it is. Diabolical.
Warsaw Chopin Airport customer review : 29 July 2008 : by S McArthur
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Customer Rating : 1/5 | |
The Etuida airport is not a place you want to spend any time in if you can help it. When we arrived
there was a massive queue leading out of the front doors and round the corner into the car park.
Thankfully it moved fairly quickly. Then you get to the check-in desk. After your check-in luggage
is weighed you then have to pick it up yourself and take it round to security and put it through the
x-ray. This means that once you are in the queue for the check-in desk you are locked in to going
through to the secure side. When I say "secure side" I mean a holding pen or some sort of converted
(small) aircraft hanger with one make-shift kiosk. When we were there, planes were being delayed and
the holding pen was packed with passengers from the delayed planes and boy was it hot. Now normally
at Etuida once you are in the holding pen you can't go back through to the other side. I actually
asked once and was threatened with having my ticket cancelled. But at this time they were forced to
let people back out, so bad were the conditions - the smell of cigarettes from the toilets was also
becoming overwhelming.
Warsaw Chopin Airport customer review : 29 April 2008 : by Krzysztof Leski
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Customer Rating : 2/5 | |
Chopin Terminal 2 or how to lose a winning game. The new T2 is almost fully functional. Almost - I
still had to queue for check-in at T1, then walk and ride a rolling path to T2. A really long
journey: although at this time (11 pm) the airport is not very busy, three departures were gathered
together in three adjacent gates at the end of the almost empty T2. Altogether 550 people flying LOT
to Tel Aviv, LOT to Larnaca, and Atlas Blue to Agadir, crowded trying to find out which queue is
theirs. Foreigners would try hard to understand the PAs from the loudspeakers, but they faced no
chance. Some strolled looking for toilets, which are well hidden - apparently the airport likes to
play Hide and Seek.
Warsaw Fryderyk Chopin Airport by L Williams
15 April 2008 Customer Rating : 
Thankfully I had not read reviews on Etiuda before arriving there today. Can an airport seriously
get away with this monstrosity in the 21st Century? And with this your final impression of Poland,
surely their tourist board would do well to petition for a shut down. Small, the one shop/kiosk was
closed, and there was no service from the staff. Have to say we were lucky in that the flights were
on time, and the shambolic queues did not get out of hand. But I can imagine on a bad day. Just
watching people faces as they entered the departure 'lounge' proved to be entertaining in a sick
sort of way, but if you didn't laugh, you'd cry.
Warsaw Fryderyk Chopin Airport by George Papadopoulos
23 December 2007 Customer Rating : 
I just returned to Athens/Greece from Warsaw Fryderyk Chopin, flying Norwegian. We had to use the notorious Etidua
terminal to fly out. I read so many bad comments on the internet that I literally lost my sleep on
my last night in Warsaw Fryderyk Chopin, trying hard to hide my feelings from my wife as we were celebrating my
birthday. Our flight was at 6am so we arrived at the terminal at 03h45am. We stood in a long but
disciplined queue. After 30 minutes we checked in. Reasonable waiting time. We then dropped our
suitcase as we were instructed to do and proceeded to the departure hall. A bit small to handle so
many passengers but not suffocating. Shops opened at 05h something. Bought water and soft drinks
plus two sandwiches. Though expensive (13 to 15 zlotys each) the food was delicious. We departed on
time. Bottom line, no drama! We travel a lot and have been through different situations. And Etiuda
was by far not the worst. Taking into account what we saved by flying Norwegian I found the terminal
ok. The airline very ok and reliable too. Just be there well ahead of time, that's all. Or fly
another airline and pay double or tipple. The choice is yours!
Warsaw Fryderyk Chopin Airport by Elias Hantzakos
11 December 2007 Customer Rating :
I was unfortunate enough to read all comments posted here on the Etiuda terminal after I have used
it. Arriving from Athens to Warsaw Fryderyk Chopin with Norwegian Air Shuttle was a breeze, since the Terminal 1 was
used. But leaving Warsaw Fryderyk Chopin for Athens through Etiuda was really my worst check-in ever. The terminal
is very small to handle all low-cost passengers, and there are only 4-5 check-in desks, resulting in
a total chaos. There was a huge queue, and not a proper one I might add, since the place is so small
not even queuing lines work. There is no information and signs, people try to find their way into
the crowd, going all directions with their baggage. Once you manage to check-in after an hour's
waiting on the queue, you are required to stand another hour in the second queue for security scan,
while also carrying your baggage for x-ray scanning (they don't take it at the check-in counters).
Flying budget airlines is not an excuse, this is clearly the Chopin airport's problem. I have
traveled with low-cost airlines in several airports (Athens, Berlin, Milan), and never faced this
chaos before.
Warsaw Fryderyk Chopin Airport by D Pomeroy
17 October 2007 Customer Rating :
LOT from LHR and then to IST and found it quite efficient. There was a line up for imigration as only
two non EU options out of six open, the wait for bags was not too bad although it is confusing when
you come across the lost baggage option before the actual baggage claim area. The check in to
Istanbul was quick with only 10 people ahead of us and 5 counters.
Warsaw Fryderyk Chopin Airport by Paul Finney
4 October 2007 Customer Rating :
I have just returned from Warsaw Fryderyk Chopin and used the notorious 'etuida' terminal. I thought it was going to
be bad after reading these reviews but nothing prepared me for this horror. The queue outside the
terminal stretched for miles right outside the door. It was freezing cold but at least it was not
raining. After waiting for 30 minutes the check in staff casually strolled passed and took their time
getting things going.Five check in desks opened and after about an hour I checked in my case and then
had to carry it to be scanned .When finally in the passenger lounge which was the size of my bedroom
with people lying on the floor because of no seats there was a vending machine serving hot chocolate,
coffee etc and that was it. The gift shop was closed and another coffee stand was also closed .When
the coach arrived to take us to the plane, people gathered round in a 'rugby scrum' pushing and
shoving to get their boarding pass processed. Some old man ran from the back and just barged everybody
out of the way the get on the coach first .There was no order and no queuing system .I have never seen
anything like this in my life. It really needs to be shut down right away as this can not be allowed
to continue like this. Its a wonder nobody started fighting in the chaos .
Warsaw Fryderyk Chopin Airport by Mike Wilson
6 September 2007 Customer Rating :
Warsaw Fryderyk Chopin Etudia - this "terminal" is a joke! Inadequate size, shabbiness, lack of facilities, chaos and
complete disregard for passengers. The queue of several hundred people to get into Etudia stretched
back down the road along the unfinished pavement. People were jumping the queue, after nearly an
hour, still not inside the terminal and with the flight about to close, so did I. At the head of the
queue there are about six or seven check-in desks. As everybody has to carry their checked-in luggage
to the luggage scanner in the security point at the end of the line of desks, the desks are choked
with people and luggage. Fortunately it was not raining. Fortunately there were no delays, cancelled
flights or security scares. Fortunately I can fight my way up a queue if I have to. How dare they
allow this "terminal" continue to operate the way it does?
Warsaw Fryderyk Chopin Airport by M Grainger
25 June 2007 Customer Rating :
If you can afford to fly Lot or a none budget airline, do so. Flying out
of Etudia with Wizz Air is one the worst experiences of your life. The
first time I did it, hated it and vowed never again. Stupidly I did it
again, in order to save my company £100 in expenses. The flight was
delayed by 2 hours with no word from the staff why. To be honest, your
lucky if you ever do find a member of staff. Iv always said Id try
anything twice. What I will also point out is that there is no queing
system whatsoever when you first get into the terminal and no staff to
manage it. So people are pushing in left right and centre.
What made me laugh (which is hard in the circumstances) was how the
ignorant girl working in the kiosk (there are no shops or cafes here)
decided after the flight had been delayed and people were hot and bored
to start stacking the shelves and close the shop. It beggers belief!! At
one point I felt there may be a riot on the cards. Then 30 minutes later
she calmly opened up again to a half mile long queue. The conditions are
terrible, service none existant, toilets appalling.
Warsaw Fryderyk Chopin Airport by Ian Waddell
19 February 2007 Customer Rating : n/a
Even if you're departing from the rough Etudia Terminal and you have
waiting time before your flight take the 4 minute walk up the ramp to
the Marriott Hotel. The lobby is just like a Business Class lounge,
they have internet facilities for next to nothing and comfortable sofas.
Warsaw Fryderyk Chopin Airport by Damian Fraczkiewicz
27 December 2006
Warsaw Fryderyk Chopin Airport has just gotten a new Terminal, so maybe disappointed
passengers will now have a chance to experience something better than
before. About Etiuda - if you're travelling with low-cost airlines the
conditions are bad. It's not airport's fault, that airline doesn't want
to pay more for the better terminal.
Warsaw Fryderyk Chopin Airport by Dirk Visser
2 November 2006
Travelled to and from Warsaw Fryderyk Chopin airport 25-27 October. Arriving at WAW is
like taking a step back in time, but not in a good way. Bleek airport -
many flights do not have access to gangways - it's all via stairs and
busses. Terminal itself is really grey and very outdated. Departures
is worse. Left on a Friday afternoon and it felt like all of Poland was
trying to escape to the West. No seating anywhere. Shops were full and
it was more because there is nothing else to do. As a business class
passenger I was given access to the business class lounge (used by *ALL*
airlines), only to find a small, cramped room with even fewer seats.
Plenty of drinks, yes, but other catering was miserable. Also no good
ventilation, thus making it seem like a sauna. They are building a new
terminal, but looking at the rest of Poland, I don't know if this will
be any better. Poland, especially Warsaw Fryderyk Chopin, has a long way to go to catch
up with the rest of Europe. In any case, beware of travelling through
Warsaw Fryderyk Chopin.
Warsaw Fryderyk Chopin Airport by Tony Holloway
26 August 2006
Warsaw Fryderyk Chopin Airport seems to be one of the few still operating the strictest
rules with respect to carry-on baggage. Travel from LHR on LOT carrying
on a briefcase with computer and expect to check that into the hold on
return from Warsaw Fryderyk Chopin, with confiscation of any pens etc carried in jacket.
Information management on this was very poor and some staff were very
surly.
Warsaw Fryderyk Chopin Airport by John Humberstone
22 August 2006
It must be the worst terminal I had the misfortune to use, its luggage
handling is hopeless, check in beyond a joke everyone in the same queue
for different flights, you still have your luggage with you even though
you have supposedly checked it in. I felt exhausted before I even got
on the flight, the parking is totally inadequate and uncontrolled.
Warsaw Fryderyk Chopin Airport by Marcus Bowman
24 July 2006
I transit through Warsaw Fryderyk Chopin airport frequently. They are expanding the
airport, but at present the facilities inside are few- insufficient
toilets, one restaurant (usually empty), one bar (usually overcrowded),
no defined smoking area (so people smoke in toilets), no ATM cash
machine. However, this can be overcome by passing through customs (which
is quick) and into the arrivals hall. Departures is on the floor above.
It is then possible to use the restaurant on the mezzanine above the
departures hall, to find an ATM and to smoke. I would also recommend
going out from departures and into the Marriott opposite, where the
lobby cafe is very good and reasonably priced. The x-ray screens are at
the gates rather than after border control when re-entering the airport,
so this causes minimal delay.
Warsaw Fryderyk Chopin Airport by Christian Hodson
24 July 2006
Warsaw Fryderyk Chopin Okecie airport for me is a mixture of pros and cons. I used
Terminal 1 and on the plus side it is very close to the city centre,
taxis are reasonably priced and are plentiful outside the arrivals hall,
and immigration / baggage delivery is quick. The downside for me was the
departure - we had to be bussed to our aircraft even though there were
airbridges available, the gate area that we waited in was for 4 flights
but with barely enough seating for 1 flight and had no toilet
facilities, and the airside cafe / bar was extremely expensive. However
having read previous comments I realise this is a walk in the park
compared to having to use the low cost Etiuda Terminal. The airport is
no Budapest or Prague, but there are a lot worse airports in Eastern
Europe. Maybe things will really improve with the opening of the new
terminal ?
Warsaw Fryderyk Chopin Airport by D Harlow
24 May 2006
For the flights that leave from there you only have to arrive around 40
mins before the flight leaves. Granted, the queues to check in are
sometimes rather long, but when the clock is ticking down and they know
that people still haven't checked in for a particular flight they start
asking passengers from that flight to make themselves known. I did this
once and they simply pulled me to the front of the queue and I was
through in seconds. All very friendly and helpful staff. Facilities
(food/drink) are lacking a little bit and the toilets are limited.
There are vending machines to cater for basic needs and no restaurant
unfortunately. If you're using the terminal it's because you are on a
budget flight, so people really shouldn't be disappointed.
Warsaw Fryderyk Chopin Airport by Gareth Diggle
8 April 2006
A terrible airport for transiting. On leaving the incoming flight, you will be required to pass
through an x-ray machine in the transit corridor and show your passport. The most bizarre thing is
the men on the x-ray machine totally ignore the machine, probably to keep the over-growing queue
down. Then when you are lucky enough to pass, there is just one solitary bar/cafe which is always
too busy for you not to get a table. Finally before the gate as is increasingly becoming the norm, you wait in another long queue to pass
through another x-ray machine to reach your gate. Frustratingly they have 3 gates grouped together
so you must wait with passengers going on other flights. As transiting is supposed to be quick and
easy, unfortunately in Warsaw Fryderyk Chopin it is anything but.
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