Verona Airport Passenger Reviews and Verona Airport Traveller Reports
VERONA VILLAFRANCA AIRPORT AIRPORT customer review : 8 October 2013 by J Thornton (UK)|
Rating : 0/10
Dirty airport. Garbage bins overflowing. Toilets filthy. Duty free only if you fly out of the EU. Security is a
joke. Immigration non existent. Baggage handling a bore. Ground transportation incompetent. General safety
standards do not comply with EASA regulations. Catering staff sullen and indolent. Catering disgusting. In short -
VERONA VILLAFRANCA AIRPORT AIRPORT customer review : 2 August 2013 by L Hammond (UK)|
Rating : 0/10
Have the misfortune to have to use Verona airport to get from Newcastle UK to Lake Garda. It must be the worst
airport I have ever visited. Been through 3 times this year and each time was awful. It is dirty, filthy toilets
and smelly. Eating outlets are poor with the most sullen staff even when you are friendly to them and speak
Italian. The coffee tasted disgusting. They must be very unhappy in their work. Wait times for luggage to come
through are unbelievable even when it is quiet it can take an hour for the first cases to appear. This airport has
no sense of pride. Queues at check in are very long, they just can't cope with more than two flights! Worst of all
are the cattle buses - they call you to the gate then squeeze you into the shuttle leaving a packed bus in
sweltering heat for 15 or more minutes before one of the many drivers just standing about deigns to drive it. We
reckon its a game they play and laugh at the tourists. This is where you pick up all those holiday bugs you take
home. Wake up Verona airport - in this day and age this is wholly unacceptable!
VERONA VILLAFRANCA AIRPORT AIRPORT customer review : 21 May 2012 by Giannicola Bonora (Italy)|
Rating : 7/10
Though Verona is my home town I rarely use this airport. The mission of this airport seems to live in the age
of state-run airports and flagship carriers. Sadly that age has mysteriously disappeared a long time ago. Thus
the airport is not friendly for weekend commuters and budget travellers, while trying to suit the needs of
business travellers and charter flights. The check-in area is spacious and rationally planned. The choice of
shops before security is sufficient. I'm travelling on a Sunday morning and the flow of passengers is scarce.
Security looks very professionals and friendly enough, though procedures are strict. After security there is
virtually nothing in the non Schengen area. Gates areas looks minimal but there's enough seating and two
vending machines a coffee shop, a toilet and TV screens with no audio. Area doesn't look to be cleaned on a
regular basis and looks small. Two 190 pax flight leaving at the same time may bring to chaos, apparently.
Finally, this seems to be one of those airports where you are supposed to board a bus even if your plane is at
twenty steps distance from the gate.
VERONA VILLAFRANCA AIRPORT AIRPORT customer review : 2 April 2012 by Barry Byrne (Ireland)|
Rating : 5/10
The space airside is very limited and prone to crowding. Modest shops and catering only. Rather more
facilities groundside, including a small viewing terrace. There is a frequent bus to the city railway station, but
buying a ticket for it is not easy. Try the car park payment office in the arrival hall. In Verona you must get
your bus ticket before boarding. Check-in was prompt and as I travelled hand baggage. Security was rather
slow. This airport seems to have a great deal of airlines but many flying limited schedules, and not always
VERONA VILLAFRANCA AIRPORT review : 25
September 2008 : by T Oliver
Customer Rating : 2/5
Verona airport is a nightmare, we had to wait 2 hours for our luggage on arrival and when the hard
top cases eventually turned up they were smashed and we had to spend our week trying to get more
cases to go home with. We took out insurance only to discover that after £50.00 excess on our
insurance we probably will not get our money back.
VERONA VILLAFRANCA AIRPORT review : 27 June 2008 : by David Allen
Customer Rating : 2/5
Apart from the marked overcrowding in the check-in and departure areas noted by other reviewers,
Verona airport is also noted for very slow delivery of luggage from incoming planes to the baggage
reclaim areas. On a very recent trip, they also failed miserably to get all the luggage onto our
outgoing flight in time for its scheduled departure. In consequence, we lost the departure slot and
were delayed for a further hour and a quarter, all cooped up on the plane, before the flight was re-
routed and able to get away. The return trip check-in contributed to this because only two desks
were initially available for the passengers on our A300 and the queues extended outside the terminal
building. This experience has certainly put us off flying via Verona again.
Verona Villafranca Airport by Kathy Batt
4 December 2007 Customer Rating :
Verona Airport cannot cope with the volume of people passing through it. Hundreds of passengers
crammed into the airport when we travelled - gradually getting squeezed into smaller and smaller
areas. Crammed like sardines in the departure lounge, felt sorry for ourselves but even sorrier for
the poor staff having to cope with this on a daily basis. Peoples' tempers getting frayed. Won't
fly via Verona until it's rebuilt and enlarged!
Verona Villafranca Airport by Kathleen McCourt
19 July 2005 Customer Rating : n/a
Verona airport is simply not equipped to carry the large number of summer tourist
travellers. Delayed for 12 hours we ended up sitting on the floor. The departure
lounge is a glass cage with insuffiicient seating and few toilets. The rest of the
aiprort has little accomodation. Terminal B is a large shed, granted it has air
conditioning, but no seating or facilities. Some check in desks are in the middle of
the seating areas in terminal A. At times the security queue reached the entrance.
Since Verona is the airport for so many summer and winter tourist destinations it is
amazing that they treat their guests like this. I will not holiday in Italy again if
I have to pass through Verona.
Verona Villafranca Airport by Peter Battrick
15 June 2005
This is the second time I have flown into and departed from Verona Airport. The arrival procedure is
pretty straight forward and we have been out of the airport on our way to our holiday destination in
no time at all. However, departures are another issue. On both occasions we have had to stand for a
number of hours due to a lack of seating. The last time we took our elderly parents and once again
we were not able to find a single seat. We estimated that we were standing for around 2 hours in the
departure lounge which, obviously, are not able to take the number of people that aircraft can
carry, particularly as the individual departure lounges are used for the
boarding of two aircraft.
This was a disappointment and I will no longer be taking a holiday if we have to depart from Verona
Verona Airport by Hanna Furster
10 February 2003
I was surprise do not see any comment on this airport. Due to business reason I often fly from
Munich to Verona. The Verona airport is basically a business airport and used on winter by many
charter airlines that bring many north Italians to the warm islands of Maldives and to the
Caribbean. The terminal is modern and clean with a good organization and nice shops and restaurants.
The connections to the city are also very good.
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