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Venice Marco Polo Airport Passenger Reviews and Traveller Reports

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Venice Marco Polo Airport
8.7 out of 10  8.7 out of 10
59 reviews

 



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VENICE MARCO POLO AIRPORT customer review :  23 October 2014 by T Denby    (UK)

Rating : 9/10

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Recommended

Modern clean airport. We had cabin baggage only and got through security relatively quickly. Plenty of shops albeit mainly designer brands. A few choices for food, upstairs serving hot snacks and soft/alcoholic drinks. Toilets were clean and well stocked. Our gate area was easily found plenty of seats and everything ran smoothly. I was quite impressed with the airport. Plenty of signage and easily guided towards the docks for water taxis etc.



VENICE MARCO POLO AIRPORT customer review :  14 October 2014 by Roy Carpenter    (Portugal)

Rating : 8/10

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Recommended

Flew T.A.P. Venice - Lisbon. Bad points - very crowded and nowhere to sit before check-in 2 hours before flight and being bussed to aircraft. Good points were very quick check-in, clean, tidy air-side with ample comfortable seating (massage chairs excellent), adequate food selection at prices lower than many other airports. This refers to the upper floor area - perhaps the previous bad reports were only applicable to the low cost carriers with separate downstairs check-in?



VENICE MARCO POLO AIRPORT customer review :  1 October 2014 by A Hughes    (UK)

Rating : 0/10

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Recommended

Travelled yesterday afternoon, Saturday 27 September, and after an appalling check in experience with EasyJet decided to investigate other reviews of travelers through Venice Airport. Should have done this before we travelled. Unbelievably, reviews written in 2012 could have been ones that we experienced in September 2014! Really dreadful airport. The queues were horrendous, check in didn't open until 2 hours before flight due to leave, but even though people had been in the airport queuing for 1 hour before check in opened, it still took us until 15 minutes before the plane was due to leave to get our boarding passes. The queue for EasyJet was the entire length of the airport! Last call for our plane was made, and we were still only half way down this queue. Many signs around the airport blaming the Italian government for the hold-ups, but the problem was the queues, which could have been sorted if there was enough staff on duty! Only 2 staff on duty checking in 3 EasyJet flights, to Paris, Gatwick and Perugia - easy to work out the total number of passengers standing in line for hours with no Easy Jet staff to speak to or help. And then final annoyance, check in staff desk sent us to wrong gate, No 28 instead of No 31! Gate 28 was downstairs, no 31 upstairs - for so many passengers rushing to get to the gate this was not well received! Toilets dirty, no toilet rolls, and in one no water for hand washing. Given the huge number of passengers using Venice airport, tourists, business and cruise ship passengers, absolutely terrible way to finish a visit to Venice!



VENICE MARCO POLO AIRPORT customer review :  9 July 2014 by R Hopkins    (UK)

Rating : 1/10

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Recommended

It is hard to know why this airport runs so slowly when it has relatively few flights and passengers. Baggage drop was slow, security utterly inefficient, with staff making things worse by trying (unsuccessfully) to manage queues. The new security gates have caused chaos. We were in plenty of time, there weren't many people passing through security, but it took 20 mins. The upstairs cafe operates at snails pace, with odd queue arrangements and poor display of pricing. Not surprisingly with such poor service, customers choose not to clear their trays as requested. Our EasyJet flight was delayed because the baggage handlers couldn't get the luggage on in time to meet the departure slot. Why? The passengers were all at the gate in good time, there was no sign of anyone arriving at the last minute, and not much luggage actually going to the hold. As last year, the departure slot was missed because of the inefficiency of the airport. This should be a pleasant airport experience. Please don't allow the passenger numbers to grow until the whole place is managed properly!



VENICE MARCO POLO AIRPORT customer review :  17 June 2014 by S Simpkins    (UK)

Rating : 8/10

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Recommended

A short return trip refreshed our views of this airport and showed up some changes over 3 years. With only cabin bags we were quickly through into the concourse, where ticket machines have sprung up for onward journeys either by coach or waterbus and the internal Venice waterbuses too. Very convenient to use, but don't bother pre-ordering your tickets online. The discount is minimal, you get a code number to punch into the machine for your ticket, it doesn't recognise it, and you have to go searching for the ticket counter. The airport was very busy on the evening of our return, but 4 security lanes kept queues short, even though they did insist on searching my bag! Airside there are lots of shops and bars, but if you want some quiet seating go through to your gate as soon as it shows on the screens. No shops but plenty of seats. Just a shame they don't have free wifi anywhere. Buses required for transfers to our budget flights, and there didn't seem to be much use of airbridges anywhere.



VENICE MARCO POLO AIRPORT customer review :  9 April 2014 by Claude Cornier    (Italy)

Rating : 8/10

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Recommended

Landside airport is a bit confusing even if the intermodality connection to the city is very nice. To arrive to Venice city you walk from airport 5 minutes to Boats (take some cash with you inside Airport, as no ATM at the sea gate!). We had another good experience while leaving Venice airside we were invited to a live yoga session with a sweet yoga teacher, very simple and useful for having a relaxed boarding. I guess this event was only that day but it has helped to cancel our bad experience at security and to enjoy our time while waiting to go home.



VENICE MARCO POLO AIRPORT customer review :  29 January 2014 by Leonardo Pavan    (Italy)

Rating : 7/10

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Recommended

This is a small but busy airport. The covered parking lot is very expensive, so you might want to consider the uncovered ones. Check-in is all done by the SAVE personnel (it's the managing company of the airport), not the airlines, so they tend to be rather strict with the weight allowances. In many cases I have experienced long lines at check-in and I believe that the check-in area is rather small and can get congested very quickly. Security has improved a lot recently (they have re-designed the check points) and it has become a lot faster. The shopping area is well presented and with a fairly wide choice of boutiques considering the size of the airport. Perhaps it is lacking of chairs. The upper floor also features a smoking room, which perhaps is not kept super tidy. The Marco Polo Lounge is OK, but not the best of the lounges: access is the same as every other lounge (scanning of the boarding pass), the food offerings are not particularly thrilling (most of the time some cold pizzas, some stale sandwiches and some broken up cookies), beverages selection is rather wide instead and it is self service; there is complimentary wifi in the lounge, even though the signage indicates that you have to pay; the upkeep of the lounge is OK. Generally the airport needs to be kept a little bit better perhaps.



VENICE MARCO POLO AIRPORT customer review :  25 June 2013 by V Palmeri    (USA)

Rating : 1/10

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Recommended

Arriving at Marco Polo airport was not too bad. Could not find an ATM and none of the water taxis wanted to take credit card so we had to wait a long time until we found one that would. That was the easy part. When departing from the airport we had to wait in line to check in for 1.5 hrs. I'm not sure if this is Aer Lingus's fault or the airports but it was unacceptable. No one was there organizing the 3 lines that they had so no one knew which line was which. Our flight was delayed because it took them so long to check everyone in. Security line was not as bad maybe about a half hour. Seemed like there was no air condition as it was really hot and uncomfortable. No wifi bathrooms were dirty and the two snack shops also had huge lines. Then when your flight is ready they load you onto a bus with no air condition of course, packed us in like sardines and then made us stand there for at least 20 minutes before taking us to the plane. Avoid this airport like the plague. Never again.



VENICE MARCO POLO AIRPORT customer review :  21 June 2013 by J Duncan    (South Africa)

Rating : 3/10

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Recommended

Marco Polo airport has to be one of the most dirty and un-maintained airports I've been to. No free WiFi and when you try to purchase you get an error. So basically no WiFi. The staff at the Info desk are very helpful and friendly.



VENICE MARCO POLO AIRPORT customer review :  2 May 2013 by R Dunn    (Australia)

Rating : 5/10

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Recommended

Avoid the bank/cash exchange at the arrivals terminal. I asked here if there was an ATM machine to use my travelcard to withdraw the cash which was available on this card, for which no bank fees are chargeable from an ATM. The assistant did not know if there was an ATM in the airport. I find this impossible to believe. To use my travelcard here, for Euros300 I was charged Euros65, a whopping 16% fee plus another administrative fee. Any visitors arriving at Marco Polo airport with a travelcard should avoid using this facility and look for the ATM, which I now know are available in the airport, or wait until you arrive in Venice itself.



VENICE MARCO POLO AIRPORT customer review :  4 March 2013 by D Rush    (USA)

Rating : 5/10

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Recommended

Flew out 25 Feb 2013 at 19.35. Waited for Air Berlin check in counter to open about 45 minutes. Two staff worked hard to process all, but it was a lengthy process. Hand luggage must be weighed and tagged, too. Moderate line at security. As others have stated the Pre-security side of facility is seriously lacking in services and most staff were rude. Once inside security it is a beautiful airport with lots of shopping and reasonable food choice. Hard to hear announcements even though sitting at Gate. Did not allow check in until 2 hours prior to take off time. Day before our flight a family member missed flight out of Marco Polo when security seemingly shut down. It cost them over 900 € to book alternative to make Dublin connection for flit home to US. So a different tale of one city. We count ourselves lucky.



VENICE MARCO POLO AIRPORT customer review :  28 February 2013 by C Lawrence    (UK)

Rating : 0/10

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Recommended

23 Feb 2013. Venice to Dublin with Aer Lingus. Firstly when leaving the bus the signs for check in are contradictory. Secondly, there was only one person to check in the entire flight. The airport is a nightmare with a shocking lack of personnel and some of the rudest people I have ever met. The security queue was very long indeed and actually went out of the building. It took me almost 3 hours in lines to get to the gate only to be rudely treated. A few people were denied boarding and I was bussed to the flight alone in a coach. The flight was delayed by a good 45 mins and the cabin crew told me they hated the airport! It is clear that the situation at Venice airport is a cause for concern.



VENICE MARCO POLO AIRPORT customer review :  9 November 2012 by Denis McKee    (Canada)

Rating : 9/10

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Recommended

Venice to Munich on Air Dolomiti LH1905 at 7.00 am, 26 October 2012. Surprisingly busy terminal at 5.30 am with line-up for four of five functioning check-in machines. Two young staff members did an excellent job of assisting passengers to input flight information and line diminished quickly. Long, slow line to security check which we by-passed as our flight was brought forward to an earlier flight which was already boarding. Staff were pleasant, efficient. Our slightly overweight cases were processed without comment. Because of the flight change, we did not see any of the terminal facilities but everything seemed to be clean and well signed. Repairs were being done quickly on mal-functioning check-in machine. Our experience was brief, early in the morning but positive.



VENICE MARCO POLO AIRPORT customer review :  17 October 2012 by J Denbakker    (South Africa)

Rating : 7/10

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Recommended

Dropped our rental car at the airport to get a water taxi into Venice. Long walk from the terminal buildings; thank goodness it wasn't raining. Also noticed overgrown sidewalk "gardens". It seems we were lucky to have booked a 10pm flight out of Venice, this meant no congestion at check-in or security. Most of the shops seemed to be closing by about 9pm. Didn't seem to be many seats for waiting passengers at gates. Business class Marco Polo lounge was quite crowded, no self-service and just one person serving. Some things were very strange: large communal bottles of mineral water and stacked plastic glasses, a big open bowl of crisps, dried out slices of pizza - one's plate was a small flat lid (yes, a lid!) of a take-out dish. Were happy to leave on time.



VENICE MARCO POLO AIRPORT customer review :  11 September 2012 by Pietro Bernardi    (Italy)

Rating : 5/10

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Recommended

This airport does have some good facilities and some horrible ones. Check-in procedure is straightforward: counters are easy to find, there are also clear directions in case you have booked flights that require you to go to reserved check-in counters which are located on the ground floor, while all the others are on first floor. Security check is carried out very fast and smoothly (it is also more comfortable for people that have problems with full body scanners since at this airport they've been dismantled and they only use traditional metal detectors). The duty-free area is very big and well organized. It is also quite simple to get directions to reach the gates when it's boarding time. However, the worst area of the airport is surely the "Arrivals" area; it's just horrible: there is an insufficient number of belts, so they will throw luggage from 3 to 5 flights on the same belt, one after the other with like 5 minutes pause between the flights. While it is always easy to get your luggage, sometimes people from all the flights will stay along the belt even if it's not their time, so if you're not lucky you might want to fight your way through the belt to get your things back. Another problem is actually the very poor amount of restrooms: there are actually 2 restrooms for the whole check-in area; it's easy to imagine that they're full all the time and they get dirty instantly.



VENICE MARCO POLO AIRPORT customer review :  5 September 2012 by M Sommers    (Australia)

Rating : 1/10

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Recommended

This airport is a joke. Long and open walkway between terminal and water taxis. Gardens all unkempt. Worst of all is the marco polo lounge. First they have the most bureaucratic procedure to get in, the shower is terrible, they give you paper towels to wipe yourself after shower all given at the front counter! Then there no self service on drinks. You have to wait for someone to serve you and that can take an eternity. Absolutely terrible way to finish a visit to Venice.



VENICE MARCO POLO AIRPORT customer review :  22 August 2012 by M Antelmi    (Italy)

Rating : 1/10

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Recommended

Very difficult to understand where airlines check-in counters are located. Long lines for security checks. Poor indications to gates and security checks. Strange to say, but very easy to get lost in this airport despite the dimensions.



VENICE MARCO POLO AIRPORT customer review :  22 August 2012 by V Cutts    (UK)

Rating : 2/10

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Recommended

Really dreadful airport. The queues for Jet2 were horrendous, check in didn't open until 2 hours before flight due to leave, but even though we had been in the airport queuing for 1 hour before check in opened, it still took us till 15 minutes before the plane was due to leave to get our boarding passes etc (not able to check in on line as it was a charter flight). Next, the queue for security was the entire length of the airport! Last call for our plane was made, and we were still only half way down this queue. Many signs around the airport blaming the Italian government for the hold-ups, but the problem was the queues, which could have been sorted if there was enough staff on duty! Fortunately, the plane was delayed, and we managed to get on, but never again from Venice for me!



VENICE MARCO POLO AIRPORT customer review :  13 August 2012 by Michael Stone    (UK)

Rating : 2/10

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Recommended

We had the misfortune to encounter this airport yesterday 11th August 2012 travelling with an 87 year old man. We can definitely agree with a lot of the views here about the inability of the management and staff of Marco Polo to plan anything well. Arrived at this airport in plenty of time for our flight home to the UK to find a very long queue waiting to check in at the Easyjet desk. Unfortunately two EZY flights were leaving within 5 minutes of each other and check-in was ill-prepared to say the least. Made our way to baggage security where a single line of 200-300 passengers was snaking its way to the scanners. Then made our way to passport control at gates 21-28. Faced with what can only be described as a rugby scrum with upwards of 500 passengers and just 2 (later 3) desks open checking passports. We queued over 45 minutes and know that at least 25 passengers missed our flight. We can only describe this as a plate of spaghetti because it's a complete mess and I hope someone from the airport reads this very accurate review.



VENICE MARCO POLO AIRPORT customer review :  14 July 2012 by Giannicola Bonora    (Italy)

Rating : 7/10

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Recommended

Left from Venice on June 30th. Cheapest parking is nr. 3 which is still very close to the terminal, no need to go for more expensive lots. The problem with this airport is always the same: it is under dimensioned for peak periods traffic. As some check-ins have already been moved downstairs the whole departures up-arrivals down scheme should be rethought. Downstairs space look under-utilised while upper floor busts with passengers. Security is always quick and efficient no matter the flow of passengers. They are using new trays that are much better than the old baskets. My flight was delayed 4 hours and there are no lounges for paying travellers. The two lounges on the second floor look very exclusive. There is a business centre with basic facilities. There are four Internet kiosks before security but only one after and none in the no-schengen area. Facilities after securities are very good though shops and cafes are expensive. You may face long queues at passport control accessing no schengen area as there are direct flights to USA and the Middle East. In the schengen area there are only a small cafe and a small duty free upstairs and only a couple of vending machines downstairs but they seem to cope with the flow of passengers. Downstairs you may have some chances of charging your cell phone for free. Toilets are crystal clean everywhere in this airport, it is my best experience ever under this aspect.



VENICE MARCO POLO AIRPORT customer review :  9 July 2012 by R Hopkins    (UK)

Rating : 7/10

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Recommended

Baggage arrival was quick and transport into central Venice is easy. On return Easyjet check-in was quick, security straight-forward, with minimal delay. I was surprised to have a swab taken from very light summer clothing when the scanner sounded. The airport was very quiet mid-week. There is a pleasant, reasonably priced cafe on the first floor, by comparison with the extortionate ground-floor cafe. Service was laughably poor, but fortunately, there were few customers as it's so poorly signed. Boarding was usual EJ shambles. Everyone bussed out, boarded, then told there would be a 45 min. wait because of air-traffic control, in which time nothing left the airport.



VENICE MARCO POLO AIRPORT customer review :  18 June 2012 by J Gudgeon    (UK)

Rating : 1/10

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Recommended

We had the misfortune to suffer this airport yesterday, June 16th, 2012. The whole airport was unable to cope with the volume of passengers and there were lines of people everywhere. We arrived at the Jet2 check-in queue at 9.30am for an 11.30am flight to Manchester. Even at that time we were at the back of a long queue and there was just one very slow girl checking in all the passengers for the flight. After nearly two hours a supervisor appeared and opened a second desk for those of us at the back of the queue. Otherwise we would still be waiting ! No apologies were offered and we sensed that this is normal procedure. We had no time to get a drink or use the facilities. We had to rush to another long line to pass through the security check where the same relaxed, couldn't care less attitude was evident and from there we rushed to our gate where yet another long sweaty queue greeted us. None of us were best pleased when, on boarding the plane, the pilot asked us to hurry as the plane was going to be taking off twenty minutes late. Clearly this airport is not fit for purpose and its staff are unable or unwilling to cope.



VENICE MARCO POLO AIRPORT customer review :  1 June 2012 by Ken Connett    (UK)

Rating : 1/10

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Recommended

Have just arrived home from Venice. We have had exactly the same experiences as the recent reviews from Noel Owens and S Nemec. Got to the airport over 3 hours early, unbelievably slow check-in process (Easyjet, all destinations and 2 check-in staff) and when we finally got to the queue for security it too snaked out of the building! After several unsuccessful attempts to elicit help from staff, (by now the plane was boarding) we were directed to the priority (but still slow moving queue) by a helpful BA staff member. Total chaos, and very stressful, but we at least made the plane, with about 2 minutes to spare, which, it seems is more than what some passengers have been able to achieve. Also the worst airport experience so far, even worse than Easyjet's factory farm chicken shed at Barcelona.



VENICE MARCO POLO AIRPORT customer review :  21 May 2012 by Noel Owens    (UK)

Rating : 2/10

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Recommended

Flew out of here on 19/5/12. Arrived 3 hours early for flight! Took 2 hours to check-in luggage, unbelievably slow check-in process which was stressful with the queue not moving at all for at least half an hour but this was nothing compared with the scrum to get through security. Staff seemed to be on a go slow. Final call for our flight so we went through the fast line. Made our flight with seconds to spare but some people didn't. Avoid this airport.



VENICE MARCO POLO AIRPORT customer review :  4 May 2012 by M Williamson    (USA)

Rating : 2/10

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Recommended

Our 4/30/12 experience was terrible! Nice new airport but they assigned about 10% in front for boarding passes, check-ins etc, and saved about 80% of the space for a zillion high end shops, and then left a little bit for chairs to wait for your flight. The front was a disaster, jammed, with nobody to direct people, lines snaking around with people standing for hours to check luggage. A KLM flight to Amsterdam meant standing in a long line, which intersected with another line for Air France, nobody knowing if they were even in the right place. Success finally, then to the waiting area where many stood some more because there isn't sufficient seating. Too bad they gave most of the space away to retailers.



VENICE MARCO POLO AIRPORT customer review :  30 April 2012 by S Nemec    (UK)

Rating : 1/10

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Recommended

Absolute chaos! Had to queue for an hour at check-in, queue wasn't long but staff were just incredibly slow and didn't seem to have a clue. Had to wait a further hour to get through security in a queue snaking out of the building! Made the flight with seconds to spare. Even then I was told to wait - for no apparent reason and separated from my husband. Plane was half empty due to many people missing the flight. Quite simply the worst airport experience I've ever had. Passengers were left out on a limb with absolutely no guidance or explanation available and airport staff nowhere to be seen.



VENICE MARCO POLO Airport customer review :  2 September 2011 by B Hodge   (UK)

Customer Rating :  2/5

2 Star Rating   

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Partly the fault of the airline but cramped, noisy and a couldn't care less attitude made this one of the most stressful departures I have ever made. Queued for 1 hr 10 mins to check-in and then joined a long queue for security. Made the plane - just - having done all that I should - been there in plenty of time etc. When I remarked on the chaos to a member of staff her response was "Yes - it's always like this".


VENICE MARCO POLO Airport customer review :  28 August 2011 by R Hopkins   (UK)

Customer Rating :  5/5

5 Star Rating   

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Non-Schengen arrival was somewhat slow, but in every other respect this airport is good. Departure was particularly straight-forward with baggage drop-off operating swiftly. If you need public transport, go to the booth to the left of the arrivals exit for tickets. If travelling from a non-Euro area, you can use a credit card for the 3 day pass. Don't bother with confusing ticket machines in arrival. On departure there's plenty of space before you go through to the gate.


VENICE MARCO POLO Airport customer review :  27 July 2011 by Giannicola Bonora   (Italy)

Customer Rating :  4/5

4 Star Rating   

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The building is very beautiful and elegant and original compared to the average. For having the feel and traffic of a major intercontinental airport it is pretty small thus looking overcrowded most of the time. Though lines at the security are discouraging I always went through at good speed and the personnel is usually kind and efficient. The baskets they use at security are not very practical. Overcrowding in summer means also that some check-ins are sometimes moved up and down the two floors. Shops are nice, but few and expensive. I've noticed a general feel of strictly observing the rules by the staff, so be very careful with your extra kgs. Long stay parking near the building seems to be considerably more expensive than average, I always get there by train when I can. Last but not least, cleanliness is excellent.


VENICE MARCO POLO Airport customer review :  22 July 2011 by Helen Murphy   (UK)

Customer Rating :  1/5

1 Star Rating   

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Leaving Venice started very well at Marco Polo Airport. Check in was efficient, security equally so and then we got to the gate. There were hundreds of hot passengers battling to get through one gate which seemed to be serving about 6 flights. We all had our passports and boarding passes at the ready, however it was amazing how long it took them to pass us through, although they must have known they were holding flights up unnecessarily. No proper queuing, no crowd control, security guards standing idly by as if this chaos was normal.


VENICE MARCO POLO Airport customer review :  17 June 2011 by Paolo Busolin   (Italy)

Customer Rating :  5/5

5 Star Rating   

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That's my airport. I take a flight from here at least 3 times per month. If you have the "Marco Polo" card, then there is the fast lane for security and access to Marco Polo lounge. Clean, elegant, excellent view of the planes and Venice (especially from the Lounge). Check in can be long, even if I usually fly with hand luggage and checkin online.


VENICE MARCO POLO Airport customer review :  28 April 2011 by M McManus   (UK)

Customer Rating :  4/5

4 Star Rating   

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Tickets for public transport can be bought in arrivals, but machines seemed complicated, and many fellow travellers gave up. Best way to get to the city centre is via the 'water bus', which is pretty cheap, and there is a manned counter selling tickets in the main entry of arrivals. Staff there speak good English. Water bus is scenic, but journey takes around 1 hour to St Marks ferry terminal. First ferry of the day is around 3 am. Free maps and tourist guides available in arrivals. Airport security was quick and easy to get through, and nice cafes and shops security side. Couldn't see a wifi sign anywhere, but wasn't really looking for one to be honest. Staff seem helpful. Screens didn't announce flight info until last minute.


VENICE MARCO POLO AIRPORT customer review : 28 December 2009 by Daniel Jones

Customer Rating : 2/5

2 Star Rating

The check in area was over packed. There were cues to the exit doors and everyone had to push their way through. My flight was at 12:50. Check in opened at 11:00 and I didn't get to the front until 12:20. Apparently there was too much luggage below so they stopped all the conveyor belts at check in. This happened twice for about 20 minutes on each occasion. They must know they are going to be busy and need to move suitcases around fast. Apart from that the food was nice in the restaurant before check in and was plenty of seating. There was a coach which was only 3 Euros from the Mestre train station about 10 minutes away. I paid 40 Euros to get a taxi to the hotel when I got there and only 4.20 Euros to get train/coach back to the airport. If only I had known there was a Coach before I got there. In departures was quite empty and was only in there 10 minutes so can't really say much but was clean and big.


VENICE MARCO POLO AIRPORT customer review : 18 September 2009 by Alan Mackenzie

Customer Rating : 5/5

5 Star Rating

The check-in facilities are good, with plenty of desks. In the departure area it is very quiet. Plus it's bright and clean, with an open aspect in most areas. Large windows allow natural light to shine in. Shops and restaurants cater to most pockets.


VENICE MARCO POLO AIRPORT customer review : 9 November 2008 : by Vince Danz

Customer Rating : 4/5

4 Star Rating

I just returned from Venice. My airport experience was quite pleasant. For its size I think the airport is quite well organized and easy to navigate. The security checks were thorough but not intrusive. They have special machines to scan shoes so no need to take them off and then hop around on one foot trying to get your shoes on while gathering your possessions from the x-ray belt. The restaurant after security offers a nice view of the tarmac and runway.


VENICE MARCO POLO AIRPORT customer review : 7 August 2008 : by Amanda Schoonmaker

Customer Rating : 5/5

5 Star Rating

I've used this airport 5 times to go in and out of Italy and just wanted to say that I have never bought a ticket for any of the buses because you never have to give it to anyone and no one ever asks to see it! So if you are in a rush don't even bother! Of course it's not the right thing to do, but no one cares and when using the public buses in the cities and towns you have to find a tobacco shop to buy a ticket which is very inconvenient and also very difficult and stressful if you don't know where you are and where to go! Also to get the buses to stop for you, you pretty much have to jump out in the street and flag them down way before they reach you! Back to the airport... it's nice, clean, efficient, but the your food options are slim... stopping by the gelato stand is a must while you are waiting for your plane, you won't find anything else like it so enjoy it just one last time!


Venice Marco Polo review by Francesco Gherardi

19 March 2008   Customer Rating : 5 Star Rating

Very elegant, clean, fast check-in operations, staff organized and very polite. Very confortable seating area and a lot of services for the passenger.

Venice Marco Polo review by Paul Jacobsen

4 December 2007   Customer Rating : 5 Star Rating

It's a nice and very clean airport. Check-in and security screening were quick and well-organized. The departure gates are spacious with much daylight and generous seating areas. Non-Schengen arrival was slow, unfortunately, as only two passport control booths were manned. Transfer to Venice is easy, although the blue ATVO buses run only every half hour at weekends. Another option is to take the Alilaguna boats from the airport jetty: they are time-consuming (1h15min) and expensive (12 euros one-way) but take you directly to Piazza San Marco, which is a huge advantage. Just don't be fooled by the so-called Alilaguna "Gold" Line: it is only ten minutes quicker than the regular "Blue" Line but is twice as expensive!


Venice Marco Polo review by D McCorkle

26 October 2007   Customer Rating : 5 Star Rating

Great airport! Very clean with beautiful hardwood floors. Smaller airport, so everything is convenient. Check-in took less than 10 minutes and security was adjacent to the check-in desks. Security was a breeze and took less than 10 minutes - nice agents. Lots of duty-free stores just passed the security area and several places to get a snack. I highly recommend this airport.

Venice Marco Polo review by Matt Ray

17 May 2007   Customer Rating : 4 Star Rating

Nice airport, very functional, not too much there that you'd want to hang out long, but gets the job done and transportation on the blue buses is great, once you get on one. Getting on the bus is an exercise is survival of the fittest however with a mad dash from the aiport to try and grab a spot on the bus with no real line just trying to get to the machine, get the ticket and grab the last spots on the bus and leave everyone else out in the cold. It was dark and freezing and I can see how many people could be confused and slow in reacting in that scerario, but you need to be ready to get to the bus and know how the system works in advance and spare yourself a lot of trouble and time waiting.

Venice Marco Polo review by Mike Bryan

20 December 2006   Customer Rating : n/a

A wonderful airport to fly from, quick to get through and bright and easy to navigate. The shops airside are good and the ice cream stand is a superb finish to any italian holiday. On the negative side, the catering facilities airside are appalling, the restaurant is open limited hours and the cafe serves only serves bread products and dry salads.

Venice Marco Polo review by John Oram
2 November 2006

As previously reported. modern, clean pleasant airport which can apparently cope with the passengers it has. Eating facilities were adequate. Security was courteous and affective although there was a separate and longer queue for UK and US bound passengers. What delay there was, was caused by cretinous passengers taking off belts and shoes etc without being exhorted to do so. The highlight for me was the Marco Polo lounge which has an open terrace for very pleasant viewing of the aircraft and last lingering views of the beautiful city. The only thing they need to crack down on is the smokers going out on to that terrace to smoke - next to the no-smoking sign.

Venice Marco Polo review by Quoc Tran
15 October 2006

It was my first trip to Venice and I must admit that VCE Marco Polo is quite a pleasant airport: airy, short ways and, above all, clean. The ATVO blue buses are very convenient to reach the city center, they run every 20 mins and a return ticket costs 5,50 euros. On the negative side, there was a long queue to buy the bus tickets as the ticket machine was "temporarily" out of order.

Venice Marco Polo review by Anne Vance
24 July 2006

We stayed in Venice and used the buses from Piazzale Roma to and from Marco Polo several times to meet family etc. The ATVO (blue buses) cost 3 euros and run every 20 minutes. The ACTV (orange buses) are the public buses, only cost 1 euro, but no luggage space and they stop several times between airport and Piazzale Roma. We found the blue buses very efficient and easy to use. You can buy tickets at the ATVO office in Piazzale Roma (not from ACTV office, who also won't help you), and at the airport on the bus.

Venice Marco Polo review by Lorenzo Giusto
12 October 2005

Rory says there are buses running regularly to Venice "old Town". I live near Venice and fly from Marco Polo a couple of times a month and can say from experience that the buses run to and from Mestre and are usually delayed. Marco Polo is a terrible place to find parking on the weekends and during most times in the year. Best to either have someone collect you, hire a car or take a taxi to Mestre.

Venice Marco Polo review by Rory McMullan
13 September 2005

Antonio says "the only convenient way to reach this airport is by car" . There are buses running regularily from Venice old town, which is a car free city, to the airport.


Venice Marco Polo review by Antonio Sgarbossa
19 August 2005

The only convenient way to reach Venice Marco Polo is car, but trouble arise when it's time to get a park lot in high season. There are just 3 parking lots in airport area, some others are located nearby are almost full. If you take train, you have to take a 1\2 bus journey from station to airport and it's impossible to reach airport in order to take early morning flights.


Venice Marco Polo review by Paula Rothman

23 May 2005

I was very impressed with Marco Polo Airport. The shops were beautiful (albeit very expensive) and plentiful. I was particularly interested in the fine jewellery shop that sold necklaces, etc. in the duty-free departure lounge. Now I am sorry that I didn't get a brochure or even the name of the shop. I would be pleased to find out the name of that shop and if they have a website. It sold unique fine jewellery.


Venice Marco Polo review by James Kelley

5 April 2005

I recently flew to Venice through Marco Polo and was very impressed with the airport (although I was surprised Venice had such a small airport). The airport is clean with an open, airy feel to it. The staff is very organized and check in was a breeze. My only complaints were the inefficiency of the security checkpoint and the lack of decent food options. The bistro before security is good but crowded. After security, there were some options but nothing noteworthy. The Alitalia/Skyteam lounge is a quiet place to relax while waiting for your flight. Overall, I'd highly recommend Marco Polo for anyone considering travel to Italy.


Venice Marco Polo review by W Pierson

1 March 2005

This is a quite nice little airport. I used the local bus to get back and forth to Piazale Roma (the main transit center to Venice) for just a few euros. The business class international Alitalia/Skyteam lounge was great, with good food/drinks, nice comfort, and high speed internet access. The place is quite clean and comfortable.


Venice Marco Polo review by Daniel Gasparsson

12 February 2004

I had the pleasure to visit the most beautiful city in the world, Venice. I flew from AMS to Marco Polo airport. I was impressed by the new terminal, extremelly elegant with an excellent design. Nothing to remark, except the beauty of this airport.


Venice Marco Polo review by Miroslav Petrov

23 May 2003

The first impression I had after we landing - I in a 5 star hotel or in an airport? I had the pleasure to stay 2 hours at Marco Polo. I flew from Prague and in was waiting my connection flight to Milan MXP - I never saw a so clean and organized airport.


Venice Marco Polo review by K Lundgren

15 May 2003

It's absolutely a great airport. Ground staff is very professional, there are good facilities, nice shops, nice lounges. Everything of what every passenger would have in an airport.


Venice Marco Polo review by Juan Attab

3 April 2003

The Italians are sometime unsurpassable. I flew 10 days ago from Mexico City to Venice via JFK. I was more than surprise to see a such great airport. I totally agree with the comments I read on this forum. The architecture is impressive and very elegant and the planes on time. I would fly again to Marco Polo airport.


Venice Marco Polo review by Jack Kinder

17 March 2003

For a new years eve break we flew to Venice Marco Polo airport with British Airways from London Gatwick. After having a very enjoyable flight we were even more impressed to have such an attractive terminal building. it is very clean and everyone is very helpful.  It is good to have such a lovely airport for a fantastic city of Venice.


Venice Marco Polo review by Marco Donaggio

15 February 2003

It's simply great. Very modern, clean and efficient. I was really impressed. It's really beautiful to sit at the gates and look from the big windows the beauties of the Lagoon. There are very nice shops, good restaurants and the staff is very friendly. There are 2 big lounges, one for Alitalia and its Skyteam partners, and one for the other airlines.


Venice Marco Polo review by Alex Fjoldrom

4 February 2003

I flew to Venice from Copenhagen yesterday, the new Terminal is extremely modern and nice, and the technology they use is very advanced. The style is very elegant, typical Italian, the flights are on time and the service inside is excellent. Surely it's one of the best airport in Europe, and also their domestic, European and intercontinental flights will give to this airport a good future. It's really much better than Milan/Malpensa. When the new railway and subway station will be ready under the terminal it will be perfect.


Venice Marco Polo review by Steve Fenton

31 October 2002

The new terminal is now open and is very nice and clean. Facilities are good and what we liked the most was the general attitude of the staff. I think this has been boosted by the move into the new building. The lounge we found very nice with a rooftop viewing terrace, which my kids thought was great. The escalators are very steep and my 3 year old fell back on them. The staff were very attentive and could not do enough to make sure we were all OK.










 


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