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Venice Treviso Airport Passenger Reviews and Treviso Airport Traveller Reports

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Customer Review scoring : Venice Treviso Airport
3.2 out of 10  3 out of 10
26 reviews

 



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VENICE TREVISO AIRPORT customer review :  29 May 2013 by S Roebuck    (UK)

Rating : 9/10

Queuing

Cleanliness

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Recommended

Travelled with my father who is infirm. Staff were all pleasant and helpful and made it easy to navigate through quickly and efficiently. Staff member pushed the wheelchair, found us the shuttle bus and kept us informed when there was a slight delay on return.



VENICE TREVISO AIRPORT customer review :  25 February 2013 by C Reall    (UK)

Rating : 10/10

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Cleanliness

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Recommended

We had a real problem when we turned up at baggage check-in. We had made a mistake on our Ryanair booking and needed to rebook. The airport staff could not have been more helpful. We were prepared to pay whatever it cost to get back to UK, but 2 of the staff insisted that we try booking online first as the price was exorbitant and even directed us to a place over the road where we could have Internet access and printing facilities for the boarding card. This did not work because the Ryanair site was once again having problems. Back at the ticket office, we bought our ridiculously expensive tickets for the following day, and the lady behind the counter directed us to a B&B nearby. She really couldn't have been more pleasant or more helpful. A poor experience of Ryanair, but an excellent impression of Treviso airport staff.



VENICE TREVISO AIRPORT customer review :  29 August 2012 by S Sutton    (UK)

Rating : 1/10

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Cleanliness

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Recommended

Flew from here in August after a weekend in Venice. This is without doubt the worst airport I have been to. On arrival we went to the restaurant for something to eat. After selecting what we wanted we were told we had to pay at the book store next door, even though there was a till behind the restaurant counter. Once we got the food it was completely cold (pizza). Basically very poorly run and no one seemed to know what was going on. Secondly the screens listed the gate number as soon as the flight appeared, well before boarding. So as we waited for the screen to say boarding before going to the gate we were the last in line. And finally we handed our boarding pass to the attendant and were about to cross the tarmac to the plane when a security officer decided to do a stop and search on our bags, at this point everyone was already on board. Why do a random stop and search on the last people in line as we are about to board? Luckily by complying quickly we managed to have our bags searched and not make the plane late. I have no problem at all with them wanting to do a random search, if it makes flying safer I am all for it. But they should be doing it at the x-ray/security check-in stage. Not as you are climbing onto the plane. Again poorly managed. They managed to completely stress us out just before take off, as my partner doesn't enjoy flying this really did exacerbate the problem. This airport needs new management and a whole heap of staff training to bring it up to an acceptable standard.



VENICE TREVISO AIRPORT customer review :  27 January 2012 by H Marron    (UK)

Rating : 0/10

Queuing

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Recommended

Our recent return airport journey put a real dampener on what was a great weekend in Treviso. Rude and extremely nasty check-in lady, tried to do whatever she could to make things difficult and to catch us out over weight even though we had paid extra in advance. The women working in the Cafe were unbelievable, one so unpleasant she really should not be working with the public. I would never travel though this airport again.



VENICE TREVISO AIRPORT customer review :  20 January 2012 by Giannicola Bonora    (Italy)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

First time using TSF after closure for runway stretching. No improvements in the internal building. Most of the building is adequate for the flow of traffic. Space in the two boarding gates area and the sides of the building are inadequate, especially the one for non-schengen flights. If someone is not interested in boarding first it is better to wait up to last minute before passing passport check, because the experience after this step is frustrating. Toilet are upstairs and only a small vending machine at gate level. The space available for the four gates is ridiculous. This time it was very foggy and we were called to the boarding gate. We rushed in and after passport control it was announced that we were going to be moved by bus to another airport. Being trapped in such a small area for almost one hour was not funny. In general the airport is new and clean and the building is nice looking. It has everything you may expect from a small regional airport. Some internet public posts could do well as public wi-fi is pricey and not always working well.



VENICE TREVISO AIRPORT customer review :  9 January 2012 by John Hendrickx    (Netherlands)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Complaints dating back for years have not been addressed. There is no shuttle bus to and from Treviso, just a regular bus line with no space for baggage. Departure queues are still long and chaotic, 2 persons doing the check but three queues. Two toilets in the departure area leading to long queues there as well. Our Ryanair flight was cancelled due to fog and then you're on your own. No information from ground personnel on how to proceed. Ryanair does email you a link with instructions on how to rebook your flight but surprise, the Wifi at Treviso airport is not operational! Facilities were recently installed to make flights possible in spite of fog but these do not work. The airport does not fulfil the requirements of an international airport.



VENICE TREVISO AIRPORT customer review :  3 January 2012 by J Gillespie    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flew from here on 1st January - what a mess. There was a huge queue for outgoing passengers to have their documents checked and bags put into measuring frames. Then you filter through to line up for security before finally descending to departure gates from hell - cramped with competing passenger queues intermingling due to lack of space. The initial queue was so bad that they resorted to calling out particular flights which were almost due to close and getting those people through. Two baggage drops were open which were very slow, so if you had bags you had to queue there first before joining the documents queue. Truly dreadful experience and one which we will not repeat. Avoid this airport at all costs.



VENICE TREVISO AIRPORT customer review :  12 April 2011 by P Kelly   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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Arrived here for a flight to Dublin with Ryanair. They had only 2 baggage drop desks open for a thousand people and one lady examining tickets and passports going into airport security - she appeared to be the internal Ryanair police checking weight on hang luggage. This is a disaster of an airport. Huge queues with no urgency at all and to be avoided.


VENICE TREVISO AIRPORT customer review :  25 September 2010 by B Jones   (Austria)

Customer Rating :  1/5

1 Star Rating   

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Cleanliness

  

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Departing from Treviso is a nightmare, especially if it involves a delay. Little information, rude staff, hot and cramped departure gate area. Very little seating and the toilets were unclean and insufficient for the number of passengers. Avoid this airport.


VENICE TREVISO AIRPORT customer review :  3 September 2010 by Peter Jones   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arriving at Treviso Airport was fine. Luggage arrived quickly and passed through the airport with ease. Departing from the same airport was altogether different. Baggage drop queues exceeded 90 minutes due mainly to the fact that there were 2 sometimes 3 ladies checking in everyone. The same ladies continually left their posts to search for passengers as they appear to be without a PA system. No Air con, no queue management, no order! My colleague expected to pay for his excess luggage as he had 4kg excess. he didnt get charged or even queried whilst a guy beside me travelled with his large family who's cases fluctuated by .5 kilo over / under. He was subjected to unpacking / repacking several cases to get them dot on. Ridiculous unhelpful and time wasting Security fluctauted greatly from passenger to passenger with some walking through with hand luggage unscanned, whilst others where nearly strip searched! Info screens show little or no information and announcements landisde are non existent whilst they were ok airside. Airside had one duty free shop, one little kiosk type shop and a bar all of which closed quite early. Once called to the boarding gate all hell broke loose as there is literally no room to stand whilst queuing to board. We went down an escalator to the gate, only to land on other passengers as there wasn't the room to get off safely! The place was crammed packed full and very hot. Children screaming everywhere and hundreds of frustrated travellers. A complete fiasco and one which I hope never to experience again. I travel extensively and am used to small airports with few resources but none compare to Venice Treviso for disorganisation and poor practice. Thank heavens for Marco Polo!


VENICE TREVISO AIRPORT customer review :  2 August 2010 by E Armstrong   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have just returned from a 22 hour delay at Treviso Airport. The flight to Treviso and arrival was absolutely fine but on arriving for the return flight the queues to check in were over an hour long. There was hardly any information on the screens as to flights and once through passport control we found out our flight was delayed indefinitely. Eventually, after waiting for over 5 hours without any news (1.30am the next morning) we were told that our flight was rescheduled for the morning. The toilets and general cleanliness of the building were disgusting by this time. We went back through to find out information about where to stay but there was only one member of staff their to help 150 passengers. Everyone was told to sleep on the airport floor or find their own accommodation for the night. (This was very difficult at now 2am in the morning.) We were told to return at 7am the next morning for the rescheduled flight at 9am. Again everyone queued up for over an hour went through security then we were told the flight would now be rescheduled to 5pm. Many people went back through and complained but airport staff were rude and unhelpful, and would not help anyone to change flights or find an alternative way back. We were given food vouchers by Ryan Air of the value of 5 euros every 3 hours. However, there was only one cafe in the departure lounge. In this cafe they refused to let you spend the voucher on any food you wanted - you had to have a bottle of water and a specially made up panini. These were stale and very unpleasant. They cafe had much better food but would not let any people with vouchers use them for this. After three meals of paninis we complained and were eventually allowed a slice of pizza, but still not allowed salad or fruit. The airport was very stuffy and hot, the toilets were unclean and the staff were very rude. The flight eventually left but security was dreadful - anyone could have boarded our flight and passports were not even checked. I would strongly advise anyone traveling to this airport to cancel their flights and readjust their itinerary. I understand that the cheap airlines travel here but it really is not worth it in the end.


VENICE TREVISO AIRPORT customer review : 31 August 2009 by A Jones

Customer Rating : 1/5

1 Star Rating

Inbound fine, if weather is clear. Outbound - avoid like the plague. Departure areas are cramped, ill ventilated and overcrowded. Not a pleasant to be, especially as the air conditioning is inadequate. Information is sparse and not necessarily correct. Gate staff are young, rude and unhelpful. Ryanair queuing system collapses easily.


VENICE TREVISO AIRPORT review : 18 November 2008 : by S Ireland

Customer Rating : 1/5

1 Star Rating

The arrangements at this airport are atrocious. We had the misfortune to be two amongst hundreds of passengers whose flights were cancelled late at night this week because of fog. Little support was offered to those affected, many of whom were elderly, distressed and abandoned. We managed to fly back to the UK from Milan two days later - to E Midlands (our car was at Liverpool!), having incurred significant additional travel and accommodation costs.


VENICE TREVISO AIRPORT review : 15 November 2008 : by F Jones

Customer Rating : 1/5

1 Star Rating

Very poor airport. Inadequate buses, taxis, seating and refreshments. Cannot cope with flight landings in anything other than good visibility and if your flight is cancelled you are in for a hefty cost and long delays to make your own alternative travel plans. Play safe and use proper airlines into a proper airport.


VENICE TREVISO AIRPORT review : 13 November 2008 : by B Hargreaves

Customer Rating : 1/5

1 Star Rating

Don't be fooled by positive comments. The queue for bus tickets on arrival at Treviso went around the arrivals hall and when I stopped watching after some 45 minutes, still had people nowhere near the front who had been there when I arrived. Taxis are infrequent and expensive to take into Venice - 90Euro. There are no systems for landing planes in very mild fog, which is not infrequent, and then you have little chance of getting information on what to do. If you must go to Venice (and you must, it's lovely) go to Marco Polo and pay the extra.


VENICE TREVISO AIRPORT review : 13 November 2008 : by B Hargreaves

Customer Rating : 2/5

2 Star Rating

Small, ex-military airfield with hopelessly inadequate facilities for purchasing bus tickets on arrival. Poor frequency of taxis, which cost 90Euro into Venice anyway. Seems that Treviso is regularly impacted by fog too and Ryanair do not land there with even mild fog conditions. They then offer no help or guidance on what to do when you are stranded. Be very wary of using this airport or, more especially using Ryanair at all.


VENICE TREVISO AIRPORT review : 2 August 2008 : by R Hopkins

Customer Rating : 3/5

3 Star Rating

The airport is modern with a large check-in area. The bus transfer to Venice is straightforward. Buy tickets at ground floor level to the right of arrivals. The restaurant is busy, hot and noisy but good value, with freshly cooked pizza and pasta available. Security was somewhat slow (20 mins.) and ignored an obvious queue jumper who appeared from nowhere, dived under the queue barrier then presented himself ahead of others who had been waiting. This really should have been noticed as a security concern, not just the queue jumping. The security screening seemed over-sensitive which slowed things down. There are few facilities once through security, so it’s a bit of a gamble to leave it as late as possible. Leave going down to the gate until the flight is in. The gate area is inadequate, particularly given that passengers were allowed through when a delay was expected. It would be impossible to imagine more than one of the four adjoining gates being used at a time, as the waiting area was full with one. The seating is totally inadequate. Several elderly people on the flight were struggling with the lack of seating. There are no toilets in this area, so going back upstairs is the only option. This is not a place where you would want to be if there is a delay.


VENICE TREVISO AIRPORT review : 22 July 2008 : by J van den Berg

Customer Rating : 2/5

2 Star Rating

The architect of this (new) airport spent a lot of attention to the roomy check in area and the area after security, consisting of a vast lounge with a duty free shop and a small refreshment corner. The boarding areas however are downstairs, extremely small and cramped and totally inadequate for the number of passengers passing through. Totally incomprehensible why the building was designed in this way.



Venice Treviso Airport review by M Jerman

3 July 2007   Customer Rating : 4 Star Rating

New terminal in Treviso is lovely, impossible to compare with the old one. Check in area is airy, bright, check in desks modern. Only problem is there are no enough seats. One small restaurant and tiny shop very adequate. Security quick and for Italian standards well organised. Airside again, one small bar with limited food and couple of shops. Enough seats, toilets modern and clean. Gate are is however very small and only couple seats. No airbridges but considering it is FR airport, didnt expect to have them. Very nice low cost airport. Pleasure using it.


Venice Treviso Airport review by David Carter

9 February 2007   Customer Rating : n/a

The new terminal will be open before the end of February. It's still small but much more confortable than now!

Venice Treviso Airport review by Franco Plona

7 November 2006

A nice mid size airport check in fast and friendly, security slow but friendly and that helps. Main terminal with a good panorama of the runway and Venice in the distance, good selection of food outlet and shop, expensive. Alitalia business class lounge nice but small, complimentary newspaper, still you have to paid for the internet but at least the small self service bar is well stock. At the gate the embarkation was smooth the only drawback very few jetways so the majority of people are force to use the bus. Overall a very pleasant experience.

Venice Treviso Airport review by Les Cadwallader

5 November 2006

Flew in and out of Treviso October 2005 and again in November 2006, but nothing seems to have changed over that year, as far as expansion plans are concerned. The only difference was that our flights last year coincided with several others, whereas this time ours was the only arrival/departure for a couple of hours. The consequence was that Treviso this year was much more congenial than last year - no congestion, no queues for anything, plenty of seating. We don't normally buy food and drink at airports but on our return journey we were obliged to do so and were pleasantly surprised at both the cost and the quality: we had poorer and dearer food while we were in Venice. The ground crew also seem to do their best to apply Ryanair's stated boarding procedures, which is more than seems to happen at Liverpool. It looks as if Treviso is fine when it's handling only one flight at a time, but it's no fun when several flights coincide. Boarding the Ryanair flightsbus service from Venice to the airport was something of a rugby scrum, though.

Venice Treviso Airport review by F Janssen

12 October 2006

Treviso airport (new terminal still under construction) has no facilities and with just one shop and one small take away bar it is very basic. If Ryanair and Transavia flights depart at the same time you are jampacked in a kind of shed. If there aren’t any delays or cancellations and no coinciding flights it's bearable, but otherwise? To go to Venice is relatively easy, there are direct buses and the railway station of Treviso is only 10 min by bus (nr 6, in front of the entrance). Take care however that the ride in the reverse direction takes much longer (30 min) as the bus makes a circular tour. I went to Triest and that’s 2.5 hrs by train (Amsterdam has no direct connections to Triest, though I heard later that travelling via Munich is convenient). Security scanners apparently were tuned up. I even had to take my shoes off which has never occurred me elsewhere.

Venice Treviso Airport review by G Dawson

27 January 2006

As of 19th Jan 2006 the new terminal is not finished and doesn't look as if it will be open for some time. So you are still packed into the tiny shabby poorly equipped old terminal. Not so bad if your flight is ok but chaos if any cancellations - Ryanair cancelled 4 incl. ours when we were there and we had to find our own way back to Liverpool. Same thing also happened on 20th. They don't land there in fog and it's reasonably common in winter.

Venice Treviso Airport review by Alex Fjoldrom

8 June 2005

The new terminal that is almost ready seams finally to be a very nice one. I was yesterday at Treviso airport and i've seen how the layout of the new terminal is almost the same of the other Venice airport Marco Polo.

Venice Treviso review by Marco Donaggio

23 May 2003

In August I flew from Venice Treviso to Bucharest due to business reasons and I must admit that the airport of Bucarest is 10 times better than the Venice Treviso one. There are no facilities, the staff is rude. The province of Treviso is one of the richest of all Europe but this airport is really a disaster. The only good things are the connections from the terminal to Venice. I saw at the airport the project of the new terminal that is become a necessity for Venice Treviso, especially with the increase of the traffic. Next time I'll surely fly from Venice Marco Polo.

 



 


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