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Astana Airport customer review :  6 September 2011 by M Foote   (Russia)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

This airport has excellent free wifi but lacks any decent shops or restaurants. I stayed in the airport for 5 hrs whilst waiting for a connecting flight. The check-in agent wouldn't check my bag through, so I was stuck at the airport. The best area for wifi is on the 2nd floor. There are power-points behind the bench seats for charging your laptop. Airside, there are small shops and a cafe/bar at the very end of the departure lounge where the wifi doesn't work. As a capital city airport, it is lacking in many of the things one would expect. Without the wifi it would be very hard to pass the time waiting for connecting flights.

Astana Airport review by Jack Sheldon

2 November 2006   Customer Rating : n/a

Small ultramodern terminal. Check-in was fairly efficient except for flatheads who queue-jumped. In the end I had to spread my elbows to get attention. Business-class desk not manned. Unable to check-in bags or myself to connecting flights (even on the same airline). There’s not a great deal to do in the airport whilst waiting for flights. Once airside, all there is is a small bar. In theory the terminal is non- smoking, though there is a separate smoking room, but the whole terminal smelt of smoke most of the time I was there.