Trivandrum Airport Passenger Reviews and Trivandrum Airport Traveller Reports

March 2012. The area around the airport seems clean and pretty organized. But that lasts only until you reach the terminal's gates. Without e-ticket printed in advance you won't be allowed to enter the terminal. The security is oppressive and unintelligent. People accompanying you can enter only after paying an entrance fee to the airport police station which is a procedure taking 15 min. The terminal itself is spacious with modernistic and actually pleasant looks. Even if I had an already printed boarding pass for online check-in, I actually waited much longer than other passengers as their system wasn't working and they had to check me- in again. There were around 10 passengers for 3 members of staff at a time and they seemed totally overwhelmed despite the low volume of passengers. The departures level was pretty empty and immigration a breeze as it was very early morning. The airside area didn't offer anything special but was clean and pleasant nevertheless. No AC sockets working anywhere in the airport. All in all, the airport seems to be more about looks than substance. Nevertheless, TRV remains probably the best airport I experienced in India and I would advise it as an alternative gateway to other airports in the South.

Domestic terminal is easy to use, not much going on and no crowds or wait times. It has sufficient seating capabilities, but restaurant and shopping options are fairly limited. But it serves its purpose, is reasonably clean and convenient.

Modern, spacious but ultimately a soulless and sterile airport populated with over officious and jobsworth staff. Horribly lacking in facilities (such as currency exchange booth on departure side – surely a necessity given you can't take rupees out of India). Mercifully the airport was quiet – I would hate to think what it would be like at busier times. Had to unnecessarily wait to have my luggage screened (‘too early’ even though it was in the allotted 3 hours prior to flight window), must have had my boarding pass checked 8 times no doubt by the official, the officials boss and indeed their boss. Immigration staff seemed intent on asking me questions that would be more appropriate on me entering India rather than leaving. Overall I was delighted to get out of there and a pity it was my last experience of India.

Just arrived at the new international terminal yesterday. The terminal is only a few months old but already it looks 15-20 years old due to shoddy construction and poor maintenance. Plate-glass windows are stained and dirty, cracks are starting to develop on interior walls, general aesthetics are extremely poor, and the whole place is permeated with a faint smell of urine and bathroom disinfectant. The contrast with overseas airports is shocking. The immigration area looked shoddy and unimpressive, the agents were in small open booths unprotected by glass and the surrounding security barrier was low enough to just climb over if one was so inclined. There was no separation of queues, everybody used the same counters. Baggage took an hour to arrive, and did so in very small instalments. Outside the shoddiness continued, with the vast awning over the kerbside featuring peeling paint and tons of embedded dirt. Why pretend to build new terminals when the end-product is an ugly and poorly maintained eyesore?

The new airport at Trivandrum is a no doubt a major improvement compared to the old one. But expect long delays at both arrivals and departure. At Arrivals depending on the time you arrive you could be held up for 30 mins to an hour just to clear immigration. Luggage could take another 1 hr. Same is the case at Departure the 2 or 3 cops check each and every passenger before sending you to check-in - this queue is outside the airport can take 30-45 mins. Check-in is reasonable but immigration again is too slow. They call you only 1.5 hrs before flight take off normally to stand in the immigration queue. The lounge is only for business class travellers provided check-in staff gives you a coupon to use.

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Customer Rating : 1/5

Customer Rating : 2/5

If you experience any problems submitting comments on the above link, please use our general   Feedback Page