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Trivandrum Airport Passenger Reviews and Trivandrum Airport Traveller Reports

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Customer Review scoring : Trivandrum Airport
4.4 out of 10  4.4 out of 10
12 reviews

 



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TRIVANDRUM AIRPORT customer review :  15 November 2013 by Ian Lancaster    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I feared for the crush that is too common at any Indian queuing point, but needn't have. For an early morning flight, the only short delay was getting in to the terminal (like all Indian airport terminals, you have to show your flight documents). After that, check-in, immigration, security all well-managed and smooth (at least no problems for me).



TRIVANDRUM AIRPORT customer review :  22 April 2013 by A Milossavlyevich    (Serbia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

March 2012. The area around the airport seems clean and pretty organized. But that lasts only until you reach the terminal's gates. Without e-ticket printed in advance you won't be allowed to enter the terminal. The security is oppressive and unintelligent. People accompanying you can enter only after paying an entrance fee to the airport police station which is a procedure taking 15 min. The terminal itself is spacious with modernistic and actually pleasant looks. Even if I had an already printed boarding pass for online check-in, I actually waited much longer than other passengers as their system wasn't working and they had to check me- in again. There were around 10 passengers for 3 members of staff at a time and they seemed totally overwhelmed despite the low volume of passengers. The departures level was pretty empty and immigration a breeze as it was very early morning. The airside area didn't offer anything special but was clean and pleasant nevertheless. No AC sockets working anywhere in the airport. All in all, the airport seems to be more about looks than substance. Nevertheless, TRV remains probably the best airport I experienced in India and I would advise it as an alternative gateway to other airports in the South.



TRIVANDRUM AIRPORT customer review :  15 April 2013 by Karl Moosbrugger    (Austria)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Domestic terminal is easy to use, not much going on and no crowds or wait times. It has sufficient seating capabilities, but restaurant and shopping options are fairly limited. But it serves its purpose, is reasonably clean and convenient.



TRIVANDRUM AIRPORT customer review :  30 January 2013 by W Nicholas    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Modern, spacious but ultimately a soulless and sterile airport populated with over officious and jobsworth staff. Horribly lacking in facilities (such as currency exchange booth on departure side – surely a necessity given you can't take rupees out of India). Mercifully the airport was quiet – I would hate to think what it would be like at busier times. Had to unnecessarily wait to have my luggage screened (‘too early’ even though it was in the allotted 3 hours prior to flight window), must have had my boarding pass checked 8 times no doubt by the official, the officials boss and indeed their boss. Immigration staff seemed intent on asking me questions that would be more appropriate on me entering India rather than leaving. Overall I was delighted to get out of there and a pity it was my last experience of India.



TRIVANDRUM AIRPORT customer review :  26 July 2012 by J B Legrand    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Just arrived at the new international terminal yesterday. The terminal is only a few months old but already it looks 15-20 years old due to shoddy construction and poor maintenance. Plate-glass windows are stained and dirty, cracks are starting to develop on interior walls, general aesthetics are extremely poor, and the whole place is permeated with a faint smell of urine and bathroom disinfectant. The contrast with overseas airports is shocking. The immigration area looked shoddy and unimpressive, the agents were in small open booths unprotected by glass and the surrounding security barrier was low enough to just climb over if one was so inclined. There was no separation of queues, everybody used the same counters. Baggage took an hour to arrive, and did so in very small instalments. Outside the shoddiness continued, with the vast awning over the kerbside featuring peeling paint and tons of embedded dirt. Why pretend to build new terminals when the end-product is an ugly and poorly maintained eyesore?



TRIVANDRUM AIRPORT customer review :  7 December 2011 by S Simhan    (Oman)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The new airport at Trivandrum is a no doubt a major improvement compared to the old one. But expect long delays at both arrivals and departure. At Arrivals depending on the time you arrive you could be held up for 30 mins to an hour just to clear immigration. Luggage could take another 1 hr. Same is the case at Departure the 2 or 3 cops check each and every passenger before sending you to check-in - this queue is outside the airport can take 30-45 mins. Check-in is reasonable but immigration again is too slow. They call you only 1.5 hrs before flight take off normally to stand in the immigration queue. The lounge is only for business class travellers provided check-in staff gives you a coupon to use.



Trivandrum Airport customer review :  7 July 2011 by Ashok Thomas (UAE)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Travelling through the new terminal at Trivandrum is a world removed from the old terminal. Though they could have built in larger common areas, especially around baggage claim at arrivals and a few more immigration counters, one does get a feeling of enhanced space and comfort. It is new and shiny right now, but will it last? Plenty of seating areas dotted around the departures area, but the business lounge is a bit of a joke, cramped and dingy. Authorities need to regulate the crowd of greeters at the exits who swarm all over the parking and meeting area. All in all though a big improvement!


Trivandrum Airport customer review :  16 December 2010 by David Leston (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The old international terminal really has reached the end of it's useful life - when are they going to finally get the new terminal open - it's been complete for months? The domestic terminal is markedly better, but then traffic levels are pretty low and I've never seen it at busy times. As others have stated - don't exchange money at the airport - they rip you off something terrible.


Trivandrum Airport customer review : 24 November 2010 by lastair Craig

Customer Rating : 1/5

1 Star Rating

Trivandrum Airport is best avoided. One and a half hours queuing for departure Immigration with two or three Policeman on duty and none of them in a hurry. I hear that a new terminal is completed, but the authorities await some big wig from central Government who refuses to attend and open it! The officials at the Airport are bossy and can be rude - not an airport that I am in a hurry to visit again.


Trivandrum Airport customer review : 27 May 2009 by Gerry Coughlan

Customer Rating : 2/5

2 Star Rating

Trivandrum Airport is located 10 kms from City Centre. So pay no more than 100 Indian Rupees to get a rickshaw to the city centre such as Aristo Junction where the bulk of the Tourist Hotelas are located. Change only a small amount of currency at the Airport as the exchange rate for sterling is brutal. I was offered 54 Indian rupees for 1 sterling while The Post Office on Mahatma Road gave me 72.34 Indian Rupees for 1 sterling. This is a small airport with two police officers at the entrance to check your reservations. However if you have electronic ticketing which I had they are not familiar with you may be delayed admission. Better have some documentation with you before you try to get into airport . Arriving at the airport in Trivandrum is quite an experience. I may have landed in the middle of the night, but the city's inhabitants weren't sleeping. Judging by the sea of faces outside, they'd all turned up to welcome me. Not so, apparently it's always like this.


Trivandrum Airport by L Eames

25 February 2008   Customer Rating : 3 Star Rating

Trivandrum airport is relatively clean and there is a fair amount of seating both before and after security. It is a small provincial airport but can seem quite crowded at times. Early in the morning the queue for security was long. The Business Class Lounge is terrible. There are about ten dirty and torn white leather sofas which would be refused by any charity you tried to give them to. The toilet there is reasonably clean. If you are travelling economy, do not waste money paying to stay in this small unappetizing room.

Trivandrum Airport by David Leston

15 February 2008   Customer Rating : 3 Star Rating

The airport is gradually improving, with new investment and better provisions reflecting the increase in traffic over the past five years. However, this is still an Indian Airport and therefore prone to seemingly meaningless bureaucratic processes, but things are getting better (particularly in the domestic terminal and international departures). The immigration queues can be pretty daunting during busy periods, but that happens all over the world. The catering facilities are best avoided and the toilets in international arrivals are pretty scary. Don't exchange money at the airport counters on arrival - the exchange rates are rubbish compared with elsewhere in TRV and Kovalam.









 


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