TAIWAN TAOYUAN INT'L AIRPORT  Passenger Reviews and Traveller Reports

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 23 January 2010 by J Peters

Customer Rating : 3/5

It was very clean and aesthetic looking. Unfortunately, I couldn't find my next flight! None of the electronic info kiosks weren't working. I wandered around trying to find a departure board and took us nearly 30 minutes and none of the people we asked knew anything. It was morning when we got there and we were hoping to find a coffee shop or something to grab something to wake us up. There was nothing in the common area. Despite the fact that it was after 8am, none of the few places we did see were open. There was nothing until I went through another security check and found my gate, finally!, did I find some places to eat. By then, it was too late for me to get anything. I found the whole thing very strange. Score: 3

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 20 March 2009 by Eric Shee

Customer Rating : 3/5

I frequently fly into Taoyuan International airport from Australia, via Hong Kong. I must say compare the two airports, it is clear which is the better one. Terminal one is a disgrace, very dated and looks run down and tired. Despite it's lack of modern fittings, I find it easy to navigate. Terminal 2 is more up to date with modern design and aesthetics, but still in my opinion, T2 still lags behind airports like Singapore's Changi and numerous other newer one around the world.

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 12 February 2009 : by Vincent Wang

Customer Rating : 4/5

I always travel using Terminal 2 since China Airlines flights to Australia depart and arrive at Terminal 2. Since flights to Australia depart at night, security and immigration did not take long at all. Over the years, the terminal has developed and expanded and there are now quite a few eateries (Starbucks, Burger King, Subway just to name a few) and shops. One noticeable improvement was free wifi, as well as numerous free internet terminals throughout the airport.

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 9 February 2009 : by Oscar Thach

Customer Rating : 4/5

Arrived in terminal 2 during the evening after a 9 hour flight. Very clean, tidy and comfortable feeling as soon as I stepped off the plane. The terminal was quite big and peaceful (no crowds at the time) and the long walk to passport control was needed after a long flight. Huge passport control area, good for processing large amounts of people. Process was quick, signage was clear and baggage collection was quick. Extremely convenient bus system into Taipei city, also quite affordable (roughly a third of the price of a taxi). Overall a well managed airport, always a delight to visit.

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 13 January 2009 : by Maria Mercedes

Customer Rating : 4/5

Taoyuan is my stop ver on my way to Manila and coming back from MNL to SEA. The only thing is, sometimes it's hard to find an outlet if your laptop is running out of battery. Also, it can be crowded there. Other than that, it's very tidy. I always have 7 hour stopover.

TAIPEI TAIWAN TAOYUAN AIRPORT customer review : 11 July 2008 : by M Branham

Customer Rating : 4/5

I just had a short layover here in the morning. It was very easy to transfer from one terminal to the other. Just follow the signs. I was there at 6 am so it was very quiet, but it was very easy to get around. Terminal 1 is a little old, but I didn't think it was bad.

TAIPEI : Taiwan Taoyuan Int'l Airport review by J Atkins

15 April 2008   Customer Rating :

I was recently in Taipei for two layovers, one for an entire day, so i got to know it pretty well. My initial thoughts about the old Terminal 1 was that it was old, cold and smelt quite odd, but after a while you get past that and it is a nice change from more busy airports where there are constantly announcements, crowds and salespeople. Terminal Two, which is much newer, strikes a good balance and I found it really warm, comfy and well signed. The service I found in Taipei was great and no one hesitates in helping you. It's also a relatively unknown fact that you can walk between the two terminals, so you can walk on over to terminal two and enjoy the shopping or whatever. Although I have noticed that passport control is distinctly understaffed in both terminals at nearly every time of the day. Also if you're in the airport for more than seven hours you're eligible for a free four hour tour, which is well worth it.

TAIPEI : Taiwan Taoyuan Int'l Airport review by Sasun Vartanyan

14 March 2008   Customer Rating :

The following comments pertain to the older Terminal 1 which I happened to use. It is older looking, but very efficient and user friendly. No crowds, plenty of seating and huge windows to check out the tarmac. On an additional note, the personnel, from the check-in to the immigration officers (who even pointed out the direction of my gate!) were extremely polite and nice, ( a total opposite of our officers at LAX).

TAIPEI : Taiwan Taoyuan Int'l Airport review by Kenneth Cheng

7 December 2007   Customer Rating :

Used Taiwan Taoyuan International Airport Terminal Two for a flight to Singapore. Journey to the airport from our hotel, Howard Plaza Taipei - located in the city - took 45 minutes. Staff at the check-in counter was affable and helpful. Immigration officer courteous and chatty. Airport was clean, albeit run-down. There's also quite a variety of retail outlets.

TAIPEI : Taiwan Taoyuan Int'l Airport review by P Bancroft

14 November 2007   Customer Rating :

Long walks in the Terminal, but that's what they are all like now. I was impressed by cleanliness, good shopping selection, innovative lounges, clean bathrooms, sense of security and ease of use. Could use a few more gate monitors though. Overall, a world class airport and I left impressed.

TAIPEI : Taiwan Taoyuan Int'l Airport review by Mike Kwan

20 September 2007   Customer Rating :

En-route stopover in Taipei airport. There are two termini, T1 is old and T2 is new and they are connected by skytrain and walkway. Airlines transit desks are good and the staff is friendly. If you are transiting between termini, it's better to allow 2 hours or more. Children playground and Hello Kitty play area are available in T2. Although T1 is an old one, it is acceptable. Things are clean and tidy with plenty of seats. Medium range and variety of shops and the food court is quite expensive.

TAIPEI : Taiwan Taoyuan Int'l Airport review by Stuart Walker

7 February 2007   Customer Rating : n/a

Taipei International Airport is divided into two terminals. Both are massive so there are long walking distances. Facilities are good although duty free shopping, although extensive, is dominated by whisky. Immigration was very slow and not very well organised.

Taipei CKS Airport review review by Arnold Long

2 November 2006

Overnight in Taiwan on transit and a full day on the return. Fantastic terminal found the staff so helpful and friendly, used the showers in the terminal, wonderful after a long flight, did the 1/2 day tour of the city which was also excellent. Definitely one of the best international airports in the world for ease of use, plus such wonderful, helpful staff at every turn, customs, baggage, passport checkin, shops, tourist information, etc great to travel through such a friendly efficient place, especially after the lack of service at US airports.

Taipei CKS Airport review by Pauline Pearse

28 August 2006

Flying with China Airlines from BNE to YVR return. On route to Vancouver there was no connecting flight on same day so airline put me up at Miramar Golf Country Club Hotel in Taipei (very nice! also gives you a chance to see a bit of Taipei, as it's about 30mins shuttle from airport). Actually thought I'd be put up in the Transit Hotel (located inside Terminal 2) but for some reason, was not. Miramar was so lovely that I'm definitely not complaining. Wasn't so lucky on the way back (7 hour stopover in Taipei) Tried to get into the China Airlines lounge, but was informed it's only for Business and First Class - and they won't even let you pay to try it. My hopes of getting a shower were quickly diminishing. Was directed to the Transit Hotel, up an elevator past this "dragons in the clouds" wall display. Honestly, just follow the signs to the transit hotel, there are plenty. If you get lost, just ask someone, their english isn't always good, but they understand "transit hotel" and will happily point you in the right direction. The transit hotel charges US$10 for a shower, which also gives you the use of their lounge for 2 hours (where you can help yourself to some coffee or tea, or jump on the internet for free). The shower facilities are minimal, with a small locker made available for your stuff, a towel, shower cap, toothbrush and toothpaste provided. There are about 6 shower cubicles and a sauna (which costs marginally extra) in this one room, with shower gel and "conditioning shampoo" (not the best quality by a long shot, but it will suffice) provided. For US$36 you can have the use of a hotel room for 3 hours (US$12 for every hour over that). Another thing worth mentioning, is that CKS has no ATMs inside the terminal, you actually have to go out past security if you want to find one (which isn't really worth it). And Subway doesn't do EFTPOS (nor do they take coins!) So make sure you have at least US$20 cash on you (in notes preferably), and eat first, before you spend your last $10 on a shower.

Taipei CKS Airport review by Henry Osserman

28 April 2006

Terminal 2 with EVA. Easy to find where one is going First, Business and economy check in areas well seen when entering the building under the airlines signage above doorways. Passport control is also very easy and then you are right in the middle of the main part of the Terminal building. Many shops to visit and plenty of seating everywhere. Go upstairs for more seating and the wonderful lounges offered by EVA (including their many code-share partners) & Singapore airlines. There is also a pay full service lounge with meals, showers, and business facilities. Gate areas are large but can be crowded when trying to board a 747. Pay attention to announcements and look for signage regarding your cabin (First, Business & economy). Don't be shy to move up if you are in one of the premium cabins. You won't get dirty looks from the other passengers!

Taipei CKS Airport review by Melody Church

12 February 2006

I was pleasantly surprised by Taipei airport. Sure terminal 1 is old but not too bad and it is clean. I didn't encounter any shouting sales people - everyone seemed very subdued. The check in counters in terminal 1 were chaotic but it was only 1 week before lunar new year - everyone was travelling but most people were friendly. They seemed slow to check in at the China Airlines counter however. We did one of free city tours. Well worth your time - if you have a stopover that fits in with the timetable. See the information desk in the airport for more info. Terminal two has heaps of shops - selling mostly Taiwanese food and goods duty free of course. I found them reasonably priced. The food in the noodle bar near gate D3 was also very tasty as was the bakery beside it. One thing I didn't realise and no web site seemed to mention - you can walk from terminal one to terminal two and vice-versa. Unless you have mobility issues it isn't very hard. In terminal two just keep on walking past gate D1, go down a short ramp, turn a corner and you will find yourself in terminal one - you don't even need to go outside. If you have plenty of time during transfer you may as well walk from one terminal to the other - depending on what gate you are at it could take you less than 5 minutes! The toilets in terminal two are great. The baby change rooms are also plentiful. What may also be useful is to parents is the nursery near the children's playground in terminal two. It has a couple of cots in it and where your infant could have a nap while you read a book or something. Beats carrying them on your shoulder while they sleep. They also supply free lotion, wipes and nappies if you need them! Frankly this is better baby service facilities than I find in Australia.

Taipei CKS Airport review by Tien-Lun Yao

8 February 2006

If you ever have a chance to stay at TPE Terminal 2 CI-Lounge you will see what a nice lounge is. The way of seating is efficient like you they would have organised an army unit, but the noodle kitchen which is operated between 6 am and 11 pm make a stay very comfortable. Nice noodle soups, hot dumplings and biscuits. Good variation of drinks. And if you have the time: have a use of the shower facilities. The best was good enough in the personal shower cabins with own personal toilet. A real possible to relax in any way after a long distance flight - even you do not have any toiletries yourself with you - which you will not need as you get a nice basket of towel and other bath supplies.

Taipei CKS Airport review by Travis Benson

5 July 2005

I have travelled through CKS airport a numerous amount of time. I must admit that terminal 1 is very old, and reminds you of the times of the propeller planes. However I would say that it still is allot better than American airports. Terminal 1 is very peaceful and has a reasonably old but decent facilities. Most of the people here wrote negative comments of this airport but I am guessing they haven’t seen terminal 2. Terminal 2 looks allot better than terminal 1. Terminal 2 has good facilities, however it is smaller than terminal 1. Never the less CKS airport is not a bad airport. Most people here are exaggerating just because one of its terminals is old.

Taipei CKS Airport by Nicholas Lang

30 November 2004

I have travelled into CKS T1 recently and found it a bit too old. Before arriving at the immigration counters, you have to walk a long way before you see some duty free shops. You will be shocked that this is an airport and not a night market as all the sales girls were shouting all the way to promote their products, an unusual way for an airport to do so? There were a lot of immigration counters but they only opened 5 of them, therefore immigration was slow. The baggage claim was okay, just like any other airports in the world, nth to complaint. Here comes the real problem, once you leave the arrival gate it is very confusing. They have three exits, you can turn left, right or walk straight. It took us 15 min to find our tour guide. I think that CKS should adopt the same system as Changi by make the baggage claim area visible to the people outside at the meeting point. Overall, nth more to complaint as you must understand this airport is 20+ yrs old!

Taipei CKS Airport by Darran Thomas

30 September 2004

I have used CKS airport several times during my 2.5 year stay in Taiwan. You can keep terminal 2. Terminal 1 is my preference. Arriving at CKS makes you feel very alone. The atmosphere is very sterile. People are not rude but not friendly either. The only sign of being welcome is a few ladies saying "welcome to Taiwan." Departing from CKS is a more pleasent experience. I'm an experienced traveler yet it takes me 5 to 10 minutes to discover which counter I need to visit because they use small, paper signs. The counter staff are always friendly and helpful, however, after check-in, you're on your own. I think CKS should be more comfortable and less sterile.

Taipei CKS Airport by Hiroshi Murata

12 September 2004

Used Terminal 1 last week for our first trip to Taipei. Arrival and immigration went quite smoothly, immigration line for less than thirty minutes. Meeting point was kind of confusing due to dozens of waiting signs. It took us two end-to-end walk before we found our tour operator. Departure was more comfortable. Check in staff at Cathay Pacific was quite friendly and kind, they even provided me some vinyl tape to bend my instable cart strongly. Immigration went quite smooth, waiting line was as short as four passengers before our turn. Shopping and dining need to be added, especially because most passengers know there're quite a number of nice cafe and restaurants in city centre of Taipei. All in all, I liked the place and will come again in near future.

Taipei CKS Airport by George Roberts

13 August 2004

Terminal 1 is still my favorite, even if it is older. I am not sure what Terminal 2 trying to be, but world-class it ain't. Once flying to the States the security guards thought that a bunch of nicotine patches in my suitcase were condoms, and kept making loud jokes, thinking I couldn't understand what they were talking about. Wireless Internet access in both airports is a plus, though.