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Customer Review scoring : Toulouse Blagnac Airport
4.5 out of 10  4.5 out of 10
18 reviews



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TOULOUSE BLAGNAC AIRPORT customer review :  17 September 2013 by T McLaughlin    (UK)

Rating : 5/10

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Cleanliness

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Recommended

This is a big concrete jungle of an airport. For UK flights, it is quite a long walk to Passport control and then on to Baggage Reclaim. One improvement from my last visit, is that the luggage belts inform you how long the wait for the luggage will be. Priority baggage came out with the rest of the baggage. La Croix du Sud lounge is much however. The car hire firms now occupy the ground floor of one of the multi-storey car parks, and this is a big bonus when picking up a car on a searing hot day like I did.



TOULOUSE BLAGNAC AIRPORT customer review :  8 August 2012 by Patricia Tyler    (UK)

Rating : 3/10

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Cleanliness

Facilities

Recommended

I travelled to Toulouse with EasyJet flight 1738 on 30 July. The flight was great, very quick. Once in the baggage hall, we waited 35 mins for our baggage. The baggage screen was showing that the baggage have been delivered at 18h15. The flight from Milan which landed after us had their baggage delivered before our flight. The quality of service for the baggage delivery is unsatisfactory. The new part of the Airport is very clinical. No staffs to be seen. The Toilets cleaning is a lot to be desired. The Airport could do with a nice bar and restaurant.



TOULOUSE BLAGNAC AIRPORT customer review :  11 April 2012 by Jane Green    (France)

Rating : 5/10

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Cleanliness

Facilities

Recommended

I travel through TLS once a week on average, both domestic and international. Ok as a regional airport. On the plus side it has been modernised, a lot more information and security gates are much improved and faster, though passport control can be a bit hit and miss. Shuttle to P5/P6 parking works fine, though does drop you at the international end of the building so you have a bit of a trek to get to domestic. On the minus side the facilities aren't up to much, the non-Schengen flights involve a pointless walk to the other end of the building and back for arrivals and departures, ditto the customs hall. Although you get 15 minutes free wifi it often isn't working. Couldn't call using Toulouse airport a pleasure but the vast majority of the time it works fine.



TOULOUSE BLAGNAC AIRPORT customer review :  19 September 2011 by A Heave   (France)

Customer Rating :  1/5

1 Star Rating   

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I travel through TLS 1 or 2 times a month, and it gets worse each time I visit. The last time I went through was on a Friday afternoon, flying from the new Hall D. Luckily, I pre-empted the queues. The security queue was it's normal 15 minutes, and once cleared, passport check queue was around 30 minutes, with several people nearby getting more and more irate at the pace of the queue, this while half a dozen airport staff and border police sauntered past with blissful ignorance as just 2 colleagues manned the 4 strangely designed bottleneck passport check points. Once at the gate (with no time to spare due to queues) there was, as per usual, nothing there bar a shop selling toblerones. On return, I tightened up my laces and prepared for the hike from the gate to passport check point, and then onwards to arrivals. This takes roughly 6-7 minutes, and if you're elderly, longer. I can understand this length of walk at a major international airport, but at a brand new designed terminal in little old Toulouse, it makes no sense whatsoever. In addition, on disembarkation from the aircraft, you are welcomed by concrete, dust and a general building site scene as not all boarding areas have been completed. With all the above said, the new Hall D is a nice looking building, but clearly at the cost of it's efficiency when compared to the older terminals in Toulouse.


TOULOUSE BLAGNAC AIRPORT customer review :  22 July 2011 by Stephen Kearsey   (UK)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

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The new building work on this airport is clearly not completed but my recent experience here has not been good. Check-in (EasyJet) was chaotic, with staff appearing to shut down desks without explanation. Security was a complete melee taking about 30mins to get through - and if your bag is stopped, expect to wait another 10 mins. My advice would be to allow an additional hour if you don't want to risk missing a flight, particularly if you are checking in a bag. On the arrivals side, all facilities also seem to close down early, we were waiting for someone to arrive on Friday night, just after 10 pm and there appeared to be nothing open.


TOULOUSE BLAGNAC AIRPORT customer review :  3 May 2011 by A Barthe   (UK)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

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I have used this airport about two dozen times in the past 10 years. It's reasonably compact and efficient, and immensely better than the huge mess that CDG is. The airport is clean, not too old, and although low French standards of customer service apply, I found people generally more helpful than in Paris. Security is cleared rapidly, must faster than checking in with easyjet. It usually takes 10-15 minutes when scarcely crowded, but more like 30-45 mins when crowded, which does not often happen in my experience. My son's stroller does not fit in the X- Ray machine, which although annoying the first time, is a good excuse to go to a no-queue special size security screening. However this has to be authorized by the air line company and if they don't, you will lose a large amount of time (queue for nothing, go back to check in...) This is the only airport where I flew with the stroller (LHR, DXB, CDG, LGW) where it has been an issue. I have never experienced a delay greater than 10 mins through border control and customs, because most flights are within the EC, and there are few non EU citizens. On the bad side. The airport is not so far from the city, but the Taxi cartel has been successful in preventing the arrival of the tram line. Your only link to the city (except Taxis) is through a bus, which only goes to a few places like the railroad station. Count 1hr to get there. Duty free shops are very limited in choice. The new "Hall D" and gates that were recently opened are far away, and expect a long walk. These are mostly used by budget airlines.


TOULOUSE BLAGNAC AIRPORT customer review :  5 April 2011 by Ciaran Ryan   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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I've only ever used this airport once when skiing in Andorra some years ago, but the memory of the appalling rudeness of the staff lives with me still! Arrived at the airport with plenty of time to check in before our flight, but spent most of this time waiting for the staff at the check in desk who were 'on their break' to serve us. When we eventually got ourselves checked in we made our way to the departure lounge, where the facilities were non existent. The France - Ireland rugby game was on the same day but the television in the departure lounge was showing figure skating, asked one of the airport staff if they could change the channel to the six nations, received a string of expletives in return. There was a perspex box for airport users to deposit their thoughts on the airport facilities and staff, but needless to say there was not paper or pens provided, we could how ever read the comments that previous visitors had left, they were uniformly negative. Have used Barcelona airport ever since when going skiing in the Pyrenees, would recommend others do the same.


Toulouse Blagnac customer review : 27 August 2010 by Tony McLaughlin

Customer Rating : 3/5

3 Star Rating

Not overly impressed with the set up at Toulouse Blagnac. Arrived on BA from LHR, more or less at the same time as 2 flights from North Africa - very few frontier police on duty which caused a lengthy queue. No clear signage as to where our bags were. For the return we used the lounge, which was well staffed and stocked, but it is small and not air conditioned. Security was a strange affair, with people queuing with the trays and sliding them along "cafeteria style". There is ample retail at this airport


 

Toulouse Airport by N Thomas

15 April 2010  Customer Rating : 1 Star Rating

Terribly disappointed by the new terminal Hall D which sadly leaves a very poor impression for Touluose. Check-in still in Hall C. Long queues and then having to join another long queue for security in Hall D itself, then miles to passport control and then again long distance to actual departure gates - will be interesting to see the stats for delayed departures. Airport website talks about getting from car park to seat on aircraft "in the blink of an eye". Can't imagine what blinks that slowly! Can't imagine who designed it nor how they were allowed to build it. Arrival at it is just as bad. Signposting dreadful, then armed service staff at passport control and again long distances from one part to the next. Come on Toulouse you can do much better than this.

Toulouse Airport by Marc Geraerts

14 August 2009  Customer Rating : 2 Star Rating

I have used TLS many times. It is compact. Nevertheless, staff and services seem to consider clients as having to be happy to be able to "use" their services. Check in often chaotic and unfriendly. Signposting confusing for "non habitués": check in zone "C", but you have to pass through zone "B" to go to the gate. Mentioning this to staff: "nous savons que ce n'est pas logique". Catering services are the worst ever seen. At the upstairs café with view, you have to sit in the right chairs, if not waiters refuse to walk 20 metres more to serve you. They say: "you have to respect the rules". As if clients have to adapt to them and not the opposite way. It is not possible for me to avoid this airport. But it is an example of client- unfriendliness.

Toulouse Airport by Peter Sutcliffe

27 June 2007  Customer Rating : 3 Star Rating

Absolute nightmare at evening rush hour - security queues coming right out into the check-in area. Usual French standards of customer service - non-existent. Better than CDG but that's not saying much.

Toulouse Airport by M Commons

24 May 2006   Customer Rating : n/a

TLS is compact but easy to use. Once through security, UK and Ireland flights have their own area with a few gates at one end of the terminal, where there is one (reasonably good) duty free shop and a small basic cafe. BA also have a business lounge in this area. Other intra-Europe flights have a larger area of gates but again a fairly limited selection of shops and places to eat and drink. Prices are absolutely fine by airport standards (3 Euro for a coffee). On arrival, baggage from within the EU arrives on Carousels 1-4, while luggage originating at airports outside the EU appears on carousel 5, which you access through a set of security doors. For those arriving from the Uk and Ireland, simply walk past carousel 5 through customs out into the main arrivals area, where your bags will be on carousels 1-4.

Toulouse Airport by John Oram

30 November 2005

TLS is not likely to win any British awards for pleasing design but it did everything I needed of it. Arrival from AMS was a bit bizarre as the bags arrived on carousel #4 (national flights) except for some which, for no apparent reason, went to #5 (customs area), causing some consternation to my travelling companions. Car hire was smooth and the Hertz car park close to the terminal. Satnav struggles a bit with the many (ongoing) alterations to roads in the immediate vicinity of the airport. However, it is worth the short journey to the very attractive city. The return journey involved a pretty quick check-in and fairly basic facilities airside but a pleasant, clean, bright environment.


Toulouse Airport by F Geoghean

1 April 2005

P Mills seems to be a little over the top surely? Never waited longer than 4-5 minutes to get a coffee / drink here, and staff normally friendly - in a gallic way! And as to prices, the coffee does NOT cost £4 as suggested below - £1.50 to £2 max. Toulouse may not be the best airport around, but it is compact, reasonably efficient and quick to get in and out of - which is the prime factor.

Toulouse Airport by PMills

31 March 2005

I have used this Airport about 10 times now and every time without failure a mess up occurs. It seems the staff don’t have a clue what they`re doing, or generally just don’t care. We've been shouted at and herded around like cattle from queue to queue almost on every visit. The staff seem to wait until the very last moment when the check ins are overwhelmed before opening another desk, only causing further chaos amongst the already impatient travellers trying to jump the queue. Just had similarly bad experiences a few weeks ago and waited 20 mins to buy a disgusting coffee, served by less than happy staff in a cheap plastic cup and charged around £4 for the privilege. 

Toulouse Airport by Peter Hughes

18 August 2004

Just don't understand the comments by Russell Berry. I frequently use Toulouse airport as a passenger every month or so and a visitor a few times a week. Don't have a clue what he means when he says it's an unhygienic airport? Found the toilets to be clean enough "for public toilets". And in general I have found the staff to be extremely pleasant. I often have a coffee there in the morning at one of the cafés, generally the tables are cleared, sometimes not, just like at most other airports, and I often actually feel sorry for the non French passengers trying to use their one or two phrases of French just to be answered by the staff in quite correct English, all too eager to practise their use of l'Anglais.

Toulouse Airport by Jon Tydeman

10 August 2004

I have flown into Toulouse airport over 20 times in the past 4 years and must say that it is airy and functional. I would add though, that the choice of shops is appalling for such a rapidly growing airport and being in France you have to put up with the usual rudeness of the staff, especially those working for Air France. Even so, it's a convenient gateway to the Pyrenees.

Toulouse Airport by Russell Berry

15 December 2003

A pleasant way to describe the size of this place is that it is compact. I do not mean to suggest that it is too small, merely that it does not have either the space or the desire to 'show' much and that it is boring. Check in staff are fine, on the whole, and land to airside security staff seem pleasant enough, although it helps to speak good French here as in most situations in France. The waiters and waitresses in the Bistro are a disappointment. The slowness of the service is matched by the poor quality of the food and drinks. The 'Business Lounge' is not sign-posted and there is the usual gallic attitude that seems to say 'I don't care and, anyway, I am only doing a job for which I get paid next to nothing so why should I care?'. It is an unhygienic place - the men's public toilets are generally dirty and unkempt, the cafeteria tables are rarely cleared or adequately cleaned and the staff at the bar are rude and arrogant. The idea of 'service' is quite lost on these people. 'Welcome to the gateway to the South of France' but speak French and be ready to put up with second- rate food, third rate service and fourth rate cleanliness.


 










 


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