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Customer Review scoring : Tashkent Airport
1.5 Star Rating: Poor
24 reviews

 



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Tashkent Airport customer review :  21 July 2013 by C Chang    (USA)

Rating : 4/10

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Recommended

Tashkent Airport can be difficult to navigate. Regulations are strictly enforced, especially at departure. Upon arrival I noticed that the people do not observe lines, and not speaking Uzbek or Russian can be a disadvantage. Make sure that you fill out and keep all official forms you receive! There is one for each hotel you stay in, and there are matching customs forms for arrival and departure; you need to list valuables and cash and produce both forms when leaving the country. Departure gate is a floor below the departure area. There is now an escalator, and carts are available for taking bags from the entrance gate to the escalator, but only passengers may enter the departure gate. Good luck if you have more than one or two bags! There are no porters, or at least not when I was there. I had forgotten about the customs forms after I had to repeatedly insist to the airline representative that I was allowed to check in more than one bag, and the customs official said I could not take my money out of the country without submitting both forms. You will have to remove your shoes and socks and put on blue plastic booties before going through security. The airport personnel were courteous and even friendly, but it was clear that no exceptions would be made.



Tashkent Airport customer review :  11 October 2012 by R Buaron    (Vietnam)

Rating : 1/10

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Recommended

Worst Airport ever. Our plane arrived in TAS at around 0345am from BKK, the shuttle took us to the wrong building with what looked like a Transit building full of people lying on the floor. The people did not know what to do with us and we asked to be taken to the arrivals - a bus came in and took us to the right building. Got in the building - the Visa on Arrival person charged us more than what we should have paid for our visas (no receipts) and instead of the double entry which was on my LOI, he put in single entry. I made him correct it. But he forgot to sign it which spelt trouble when I got back to Tashkent from Almaty. Nightmare did not stop there. 6 immigration booths, in a 30 square meter area and with loads of people, jostling around. Uzbeks don't know how to queue! Got pass it. And even when you are in the Green Zone, everything should be declared including your iphone, camera, etc. This involves two back to back pages of customs declaration and 1.5 hours queue at the customs. Going out, their Duty Free and even their own national airline do not accept their own currency.



Tashkent Airport customer review :  25 August 2012 by T Komoly    (UK)

Rating : 5/10

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Recommended

Just a couple of small but useful points to add to recent reviews: 1. when your taxi drops you off, you're at ground level. Departures are one big level up - only way as far as we could discover was to climb the stairs. Prepare yourself, or try to see if your driver/ porter can help you, but don't pay until you're up there. 2. The customs form, with detailed declaration of how much money you've brought in and take out, can frighten the life out of you if you can't prove every penny of expenditure. Nowadays it seems they pay scant attention to even reading it, so don't get too stressed out if you think you have a problem. (Not encouraging you to be irresponsible, just offering crumbs of comfort).



Tashkent Airport customer review :  11 June 2012 by T Mailman    (USA)

Rating : 6/10

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Recommended

Arrived May 25, 2012. Had some trouble figuring out how to get to immigration and customs because of poor signage. Got through with few problems. Remember to get 2 customs declarations on the plane, present both at customs and get one back and keep it because you'll have to present it when you leave Uzbekistan. Leaving June 8, 2012, first security point where they check documents and x-ray bags is located right at the entrance door so people are lined up outside the building waiting to go through that first security point. There are at least four, maybe five, check points before you get to the gate, so don't get too comfortable just because you've passed through one or two. The call to board the airplane was not made clearly and everyone in the waiting room bunched up at the one door that was open to go out to the plane. You have to go out and walk on the tarmac to a stairway to get on to the plane. There are two doors, front and rear, but they did not direct passengers which door to use according to seat number so there was chaos on the plane with people boarding in the back had sits up front and vice versa. Only after people were bunched at the door did they announce business class first, then people were allowed through but in no particular order. Not a horrible experience but not as efficient and organized as it could be.



Tashkent Airport customer review :  10 March 2012 by G Hu    (USA)

Rating : 5/10

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Recommended

They have made recent improvements to this airport. They now have more passport control personnel, and actually have luggage carts, though you need to fight for one. Do not entertain any ideas of ground staff honouring priority luggage tags, or any priority boarding from elite members. Departing passengers, keep an eye out for last minute gate changes. Double check luggage to make sure staff have tagged the destination correctly. This past trip, I caught that they had indicated my bags be sent to SOF instead of SFO. Overall, there have been improvements but you must still be wary.



Tashkent Airport customer review :  12 October 2011 by D Olsson    (Australia)

Rating : 6/10

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A poor airport but a remarkably painless experience. I flew out on a Monday afternoon with few other flights going, which probably helped. After having to lug bags upstairs to departures, there was a brief security check at the entrance. Check-in was slow but went fine and they took my bag. Note that you have to fill out the exit form before checking in. Then you present the exit form at customs along with your entry form. They amended something on my form and waved me through. Emigration was just as quick. Then one more security check and I was at the gate within 30 mins of arriving.



Tashkent Airport customer review :  4 October 2011 by D Wright    (Australia)

Rating : 9/10

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I landed on a flight from Munich, customs declaration forms completed thanks to aircraft personnel, luggage arrived within the usual time (after about a 10 mins wait). Passport and customs formalities were quickly dealt with (I was at the front of the queue but my son was at the back and still did not have to wait long. There was a pro forma scan of incoming luggage, but the official did not actually look at his monitor. Getting out of the airport took about 45 mins from landing, and certainly no chaos, dirt or grotty toilets. Getting a taxi was easy (airport staff seem to be assigned to getting visitors taxis and ensuring a reasonable charge). Returning home was the same, except that we got there far too early. Going through customs and passport control was again simple, no long queues. Departure lounge was shared with another flight but neither seemed to have many passengers, and announcements were clear. There was also a small coffee bar and clean toilets. All in all, no different to any other airport I have flown through.



Tashkent Airport customer review :  19 September 2011 by Alain Kupferman   (France)

Customer Rating :  2/5

2 Star Rating   

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Miserable airport. Slow immigration, chaotic queuing, officers leaving their booth to go and smoke without any warning, disorganised luggage delivery. On departure, necessity to fill second custom form, and very challenging custom officers. Difficult access to parking (overfilled), difficult access to terminal (necessity to carry luggage by hand via staircases, bad indications, no lounges. This airport makes you regret having left home.


Tashkent Airport customer review :  5 July 2011 by I Rasulov   (UAE)

Customer Rating :  2/5

2 Star Rating   

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On arrival there were only 3 Passport Control boots with two officers in each. No duty free shop available at arrivals. There's no clear rule about smoking or no smoking in the arrivals area. People smoke wherever they want, even in the toilets. There are only two baggage carousels in the International Arrival! People jump over and walk on the belt to collect their bags. No one to monitor the baggage carousel. The airport management should be strict on this matter, as people could get injured. There are very small amount of trolley in the arrivals. Maybe because the arrivals area itself is quite small too. It's at least good that they made them free now. Customs officers became more friendly. Used to be arrogant and rude 2-3 years ago. The airport is surrounded with temporary fences about 100 meters before you actually reach the building. From that point only passengers are allowed, and there are no trolleys to help you take your luggage to Departures, which is on the second floor. No lifts or escalators to the second floor, only stairs. Baggage wrapping is outside the airport building. So, people first go inside the airport, weight their bags, then come out, re-arrange, then wrap, then go inside again. Only one entrance to enter the departures area, except for CIP and VIP entrance. There are no cafes in the airport at all! Duty Free shops are poorly advertised, and usually relatively expensive in comparison to other airports or to prices in the city. The car park is very small and usually full.


Tashkent Airport customer review :  18 September 2010 by Peter Mair   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived on Uzbekistan Airways from LHR . Progress was slow but sure through immigration, to bag pick up, to customs. From getting off plane to exiting airport was about 45 minutes. Immigration queues divided into Uzbek citizens and all others. Interestingly it was the Uzbek queue that moved really slowly! Departed to LHR on September 14th on HY 201. Checking in, going through immigration, customs, security and flight security was reasonably swift, though the stone faced attitude of all the airport officials is clearly a hangover from when Uzbekistan was part of the USSR - sad as Uzbeks are generally warm, friendly people. The small bar, also operated with Soviet grimness, serves no Uzbek beer, nor anything to eat. When the flight was called, we played rugby scrumming with passengers on a flight to Istanbul who'd been called to the gate simultaneously with our flight.


Tashkent Airport customer review :  11 June 2010 by G Hu   (USA)

Customer Rating :  2/5

2 Star Rating   

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Arrival was pretty problem-free arriving at 9pm on the flight from Seoul with Asiana. Make sure your are among the first off the plane, and run, do not walk, to the passport control line. Make sure you have TWO copies of the customs form filled out completely. Then, make sure you prevent people from cutting in front of you in the x-ray line after baggage claim. Still, you may be delayed as the staff seem to wave locals on in front of you. Departure was crazy - gates are vaguely marked and flights are announced via a monitor. When the flight is announced, you are herded into a cramped hallway with people from at least 3 other flights all waiting to board a bus. It was a pity since we could see our plane less than 300 yards away! We had to wait in the cramped hallway as airport staff screamed flight numbers and destinations, and people squeezed past others to the bus. There has got to be a better system for this, and it's a pity this airport has not figured out a better system to meet world standards.


Tashkent Airport customer review :  23 February 2010 by Jorgen Caceres   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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Transit "lounge". I never understand, why one has to take the stairs up one floor, only to take them right back down again - this is the case in Tashkent transit lounge. You get bussed there when your plane lands - one bus to arrivals and one bus to transit. First of all, there are no signs when you get upstairs. People do not understand where they should go, so they typically just stop there. To be let into the actual lounge, the passport gets examined (in my case - Swedish passport - very thoroughly) and boarding card stamped twice (another stamp is added on the way out later on). There are no seats to talk about. They cram about 600 people in the lounge and there are about 50 seats somewhere. Very uncomfortable at that. Loudspeaker calls are unintelligible. The airport staff runs around shouting the next departure. Do not fall asleep, you will not be awakened to catch your flight. That said, if you're late, you will still be hauled away to the plane, just as long as it's still on the ground. The lounge is supposedly non-smoking, however not all are able to read English, and obviously ignore or do not understand the non-smoking sign, and chug happily away like steam engines. Staff is not unfriendly - but not very friendly either. Maybe one shouldn't expect smiles in the middle of the night / early morning.


Tashkent Airport customer review :  5 November 2009 : by K Fridlington   (UK)

Customer Rating :  3/5

3 Star Rating   

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It does take time to get into the country especially if a large tour group gets to the immigration check first. Local people get a kind of priority however the officials seem to be looking at reasons to stop as many as they can. Anyway remember to complete your arrival card fully and complete every section. The first control point examines your passport and visa, you collect luggage and then go through a second check where they examine and stamp your arrival card. Leaving the country is similar again you need to complete another card to present to the security at passport control who ask about money. Again I was expecting the worse however we had no issues or problems, it helps to smile and be polite. After the passport check there are very limited facilities, the duty free shops only take euros, dollars or UK pounds, the prices are very expensive and the choices are limited. You cannot spend any local currency after the pass port check so change everything in the airport banks.

 

Tashkent Airport review : 8 June 2009 : by Sergey Galich

Customer Rating : 1/5

1 Star Rating

Probably it is the worst airport in the world. It takes at least 2 hours to leave the airport, after you pass all those passport controls and customs. Departure is also very bad. Business class lounge is just shocking! Avoid taxi drivers on arrival.


Tashkent Airport review : 15 April 2009 : by Gerry Engwerda

Customer Rating : 1/5

1 Star Rating

Beware of airport scams everyone! We were booked economy class as part of a group. However we were told by airport staff that for $US60 we could upgrade to Business for the flight to KL as business was empty according to them. Which we did. We got the extra baggage allowance and we even had use of the Business class lounge. When we got on board the boarding passs had us all in economy. We stuck to our guns for as long as we could but had to accept Economy class with Uzbekistan Airways after the police became involved. Possibly one of the most corrupt places we have been to. Pity as the country is well worth a visit.


Tashkent Airport review : 16 September 2008 : by D Fuchs

Customer Rating : 1/5

1 Star Rating

We had to use this Airport twice in Sept 2008. A new experience indeed. Best show was on departure. You have to pass the customs - after you have filled in several forms. There is no queue or line - no - just a small gate and several hundreds of people - pushing and kicking. The staff is rather arrogant, incompetent and type of dull uniform-carriers. It was the most terrible airport we ever used.


Tashkent Airport review : 28 August 2008 : by R Thomas

Customer Rating : 1/5

1 Star Rating

I have visited Uzbekistan 4 times and I have dread passing through this relic of the USSR. Prepare yourself for a minimum of a 1 hour wait at passport control. You'll likely wait for another 30-60 minutes for your luggage to finally arrive. After finally retrieving your luggage you might think your suffering is over but then you'll spend another hour or so in the customs inspection line.



Tashkent Airport review by Dave Stanley

23 August 2007   Customer Rating : 2 Star Rating

A year on and no improvement! The customs delays are worse than ever. The officials seem determined to work as slowly as they can. Then there are long queues at immigration and finally another security check with a long queue. Once you are through all this you will not have time for a drink at the bar, which is no loss as it is terrible anyway.


Tashkent Airport review by Dave Stanley

24 September 2006   Customer Rating : n/a

I use Tashkent airport frequently. It is such a shame that the airport infrastructure is very good, it is just the awful way that it is operated that lets it down. Whether it is the inexplicable wait for luggage when you are on the only flight arriving or the crazy check- in/customs bureaucracy or the only bar in the departure area that does not accept local currency, there is always something to cause problems. jumping queues seems to be a birth right for some of the locals. If an Uzbek lady runs past you in the queue for customs clearance shouting 'Istanbul, Istanbul', don't be fooled. She wants you to think she is late for a flight. Like many others she is just trying to jump the queue! Tashkent is a wonderful place, it just needs a change in attitude in places like the airport to make people feel welcome.

Tashkent Airport review by Mark Bickerton

11 February 2006

Tashkent airport is quite modern in design, but tries hard to retain a flavour of Soviet bureaucracy in its overall service. I have been asked for bribes by check-in staff at least three times, and one time had to spend 10 mins trying to find a member of staff so I could check in (the desk said 'Check in Open'). When I located someone, I was eventually told there was no seat for me (which means 'give me money and there will be') so I had to argue with him to get my confirmed seat. There is not much to do at this airport; the gate cafe is rubbish and only accepts US Dollars. If you are stuck there because of a delay, try to get out of the airport and go to a nearby choykhana or shashlik place. I spent a very nice few hours just sitting in the sun outside the domestic terminal once, which was much better than being stuck inside the terminal. The cafe (upstairs) at the domestic terminal is quite nice.

Tashkent Airport review by Dave Stanley

29 January 2006

I passed through three times in December/January. My fist was arriving from Sharjah. It took two hours for our luggage to be returned and to get through customs. There were also delays on the other visits. If you can manage with cabin baggage, it could save a lot of problems. One of our flights leaving was delayed (BA). We were left to freeze in an unheated corridor. Business class check in can be very slow because the customs officials when they eventually turn up are very slow. Customs procedures are pretty painful, with forms to fill out arriving and departing.

Tashkent Airport review by Manoj Kalair

21 November 2005

On route to India from Heathrow, we had a 5 hour stop over at Tashkent airport. The staff are fine and the building was fairly modern. There is a bar but no restaurant or cafe. The big disappointment are the wash/WC facilities. The toilets were hole in the floor type and there were only 2 sinks with no hand wash or hand towels of dryers. They were unclean, unhygienic as well as the foul smell to put up with. This is well below international standards and the women;ps wash/WC facilities were the same. Not acceptable when hundreds of people are waiting there for connecting flights.

Tashkent Airport review by Dave Stanley

25 October 2005

The airport is fairly small but is modern. I had no problems with the staff. There is a design fault with the luggage carousels which causes them to jam and many of the bags to fall off - a minor irritation. Departing, the only problem is the lack of a cafe/restaurant. If there is one, I did not find it.

Tashkent Airport review by Keith Partington

30 November 2004

Following a diversion on my British Mediterranean Airways flight from LHR to nearby Bishkek, I finally arrived 18 hours late. I reckon we sped through the anticipated hell that was immigration, customs and baggage because it was late at night. With a sigh of relief (after less than an hour following touch down) I emerged into the tiniest arrivals hall you could imagine. No proper cafe facilities, just a counter selling unfamiliar snack bars and cheap gifts and several eager taxi drivers wanting my custom. Departures was no better for facilities (one small impersonal circular bar at the gate area) but the check in area was bright with liberal use of marble.




 


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