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Crown Point Tobago Airport Passenger Reviews and Traveller Reports

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Customer Review scoring : Crown Point Tobago Airport
2 out of 10  2 out of 10
6 reviews

 



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CROWN POINT TOBAGO AIRPORT customer review :  6 August 2013 by Michael Lochrie    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

By far the worst Caribbean airport I have had the misfortune to ever visit. Arrived with Monarch, unfortunately Monarch Cabin crew wrongly advised passengers with children under 18 they only had to fill one immigration form, with the child's details on the back (which is what the form says). Having queued for over 90 mins to be told we needed to fill a form for each person multiply that 10 to 15 times on our flight, chaos ensued. One fan in that whole arrivals hall had youngsters fainting after the 9 hour flight. When we got past passport control we got to baggage reclaim with the fastest belt I have ever seen (great that allowed quick retrieval of cases) only to join another queue to get our luggage X-rayed, the same cases that were x-rayed at Gatwick as we waited the baggage belt overfilled with the passengers from row 16 back to row 40+ on the plane jammed at the exit door and piled into each other causing a jam with no airport staff to be seen a passenger eventually hit the stop button. We eventually got out after 2 hours, the airport maybe be able to handle endless ATR-72s from Trinidad but not an A330 and Monarch have been going there since at least 2005 when I was in transit from Grenada. I love the Island but would never come back through the airport where no welcome was given anyone tourist or resident.



CROWN POINT TOBAGO AIRPORT customer review :  22 March 2012 by Andre Franca    (Brazil)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I have been once to this airport, as others said, the place is tiny, I wonder how it looks when BA and Virgin are around. Boarding into small propeller planes is already a mess, they search your bags at the boarding area even though you have already had your carry-on x-rayed.



CROWN POINT TOBAGO AIRPORT review : 6 April 2009 : by J Hutchison

Customer Rating : 1/5

1 Star ranking

I have used Crown Point airport 5 times over the last 6 years and each time I return I pray the airport service has improved. Unfortunately this has not been the case. Customer Service remains a missing module from the staff training. I can only imagine that much training is dedicated to being rude and unhelpful to the weary travellers. The security staff appear to be on a mission on to be as difficult possible, searching everyone irrelevant it the metal detector beeps or not. And the words please and thank you devoid from their vocabulary. On my last departure from Crown Point (and it will be my last) two international flights were due to leave within 2 hours of each other. The duty free had no cigarettes and the alcohol was extremely limited. The cafe (charging inflated prices) had no sandwiches and were ill prepared for the demand. Two staff took 5 mins to serve one person with 1 bottle of water. The ladies toilets has three cubicles, and a queue to match a bank holiday sale in Harrods. I strongly recommend the management of Crown Point visit somewhere like Thailand to see how you can be efficient and polite. Crown Point International Airport I think not. Good luck if you use it to depart from, you will need it with lots and lots of patience.


CROWN POINT TOBAGO AIRPORT review : 27 February 2009 : by L O'Shea

Customer Rating : 1/5

1 Star ranking

Arriving at the airport was quick and easy. However, trying to leave the island is difficult is not extremely unpleasant. The few shops in the departure lounge were closed when we got through customs. Even though we had plenty of time and were the only 2 people waiting, they would not let us go downstairs and get any food or water. They were rude and made it perfectly clear they were annoyed with us. On top of that, they kept telling us to stay on one side of the departure area. Just make sure you get whatever food/drink/souvenirs you want before going upstairs to the departure gate.


CROWN POINT TOBAGO AIRPORT review : 3 August 2008 : by Marc de Verteuil

Customer Rating : 1/5

1 Star ranking

Outdated, tiny airport. If a large plane is either disembarking or embarking the facilities are stretched beyond capacity. The staff are not properly trained and often rude. The Caribbean Airlines flights to Trinidad can be a hit and miss affair and if one if using Tobago Crown Point to transfer from an international flight to a Trinidad bound flight, or vice versa, be prepared to be told that your flight is overbooked, delayed, cancelled.


CROWN POINT TOBAGO AIRPORT review : 27 July 2008 : by Michael Goebel

Customer Rating : 1/5

1 Star ranking

I flew into and out of Crown Point from Frankfurt, once flew out of of Tobago to Trinidad and on two other occasions tried to do just that without success. The airport is very small, mostly handling flights from and to Trinidad. There are very few amenities inside, but most of the crucial ones on the concourse just outside (ATM, fast food etc.). The staff at migrations and customs upon arrival was friendly and helpful, but flying from Crown Point proved an utter nightmare on two occasions. While international flights are handled relatively smoothly, the staff dealing with the short-haul Caribbean Airlines trips to Trinidad was exceptionally incompetent and unhelpful. Several flights were cancelled and at no point were passengers informed of this fact. Time and again long queues formed at the check-in counter, which none of the about ten people standing behind this counter believed necessary to attend, for three (!) hours. When asked to provide even the most essential information on which to base a decision, staff would still not inform us about the cancellation of the flight. In the end, we spent one entire day at this airport without being able to fly. By far the most shocking airport experience I have had in many years of travelling, compounded by unbelievably rude and unqualified staff. My only advice is to take the ferry when travelling from Tobago to Trinidad.










 


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