Shenzhen Baoan Airport Passenger Reviews and Shenzhen Airport Traveller Reports
SHENZHEN BAOAN AIRPORT customer review : 2 September 2014 by B Mocarsky (Hong Kong)|
Rating : 10/10
Beautiful terminal and concourses in the new terminal. Light and airy, honestly, the airport I would most enjoy
waiting around in for a flight delay. Also good food and shops and a general uplifting feeling. Also the bus
transit link back to Hong Kong was fast and efficient. Going through security screening was a bit of a line, but
the check procedure was quick enough.
SHENZHEN BAOAN AIRPORT customer review : 19 August 2014 by Graeme Bray (Australia)|
Rating : 8/10
The new terminal is amazing but the ground transport options are disjointed until the new direct train line is
completed, also there are few options for early morning departures. The communal areas are massive, well lit and
free flowing. Many shops allow for casual browsing. First Class Check In for Shenzhen Airlines was more like a 5
Star hotel in a segregated area.
SHENZHEN BAOAN AIRPORT customer review : 4 August 2014 by Hans Derksen (Holland)|
Rating : 1/10
Even though this airport is new, it is terrible! Very long waiting lines at all levels. Security slow and no
matter if you beep or don't beep you will be checked. Furthermore I really don't understand the "designers" of the
airport runways. It needs just few drop of water and the runway is flooded, causing long, extremely long delays.
Airlines staff cant give details about any delays and communication is poor. No regular updates. An airport to
SHENZHEN BAOAN AIRPORT customer review : 22 May 2013 by Alex Yu (Canada)|
Rating : 1/10
What is the point of going through security screening without getting beeped if all of us have to get a body
search? That part annoyed me. Then there were massive delays across all airlines, it was chaotic. No updates were
given regarding the flight time. The queues were even more chaotic, the airport staff were unable to maintain
order in the airport. Total inefficient. Go to Hong Kong airport instead.
SHENZHEN BAOAN AIRPORT customer review : 25 April 2012 by Ted Wilson (Hong Kong)|
Rating : 1/10
Huge terminals with insufficient lighting, counters with very long lines, incredibly long security lines but the
worst thing is the delayed flights. Passengers are never given information as to why their plane hasn't
arrived or worse, if on time, and boarded on time, the plane is towed away from the gate where it sits,
engines off for hours before being allowed to take off. The terminal is very old, dirty and with staff who
never listen when you ask questions.
Shenzhen Baoan Airport customer review : 8 August 2011 by Graeme Bray (Australia)
Customer Rating : 2/5
Terminal D is the temporary International Terminal. In reality it is a glorified bus terminal as it does not
have any airside gates directly to aircraft, just bus bays to ferry passengers to and from their respective
planes. Entering the building for departure, everything seems back to front and confusing. Firstly you are
swabbed for explosives before being allowed into the building. I had to ask where Check-In was located, I was
then directed through the Customs area. In front of me was Immigration, Check-In was off a corridor to the
right that I had walked past. Check in was clumsy with passengers being asked to walk behind the counters and
x-ray scanners to handle baggage. Other staff were having to walk along the conveyor belts to clear constant
blockages. Next came Immigration, then there was only one xray and search area open in a tight constricted
area. Everyone was being quizzed about their baggage and I had to pull my carry-on apart for inspection in the
small area. Finally I was in the smallish lounge area, with three duty free stores and a single restaurant. So
there was only a vending machine if you wanted a drink, but I only had notes, not coins.
Shenzhen Baoan Airport customer review : 27 July 2011 by Howard Bartlett (UK)
Customer Rating : 5/5
The Metro now runs from the city centre to the airport. If you are flying with China Eastern (MU) Terminal A, the
check in is hard to find. Its at the end of the building around the corner from the main hall.
Shenzhen Baoan Airport customer review : 1 June 2010 by David Merritt
Customer Rating : 4/5
Return domestic flight in one day. Busy Airport and glad I was travelling first class as there
were a lot of queues for Economy. Public transport seemed good. I had a Chinese escort and she
easily arranged a bus to our destination (I am not a bus person), and calls to go to the bus
from the terminal were very efficient. Had a one hour delay on the way back to Shanghai but
with the storms in China that week, could not blame anyone at all.
Shenzhen Baoan Airport review byChris Carroll
6 March 2008 Customer Rating : n/a
Two terminals (A & B you can’t miss them with 20 feet high letters on the outside of each building).
The terminals are connected by a walkway on the second floor (departures level). Both terminals are
wide and open, with good public facilities and numerous options for transport to Shenzhen and HK
Self Administrative Region. Downtown bus No.330 has several stops and terminates at Shenzhen
Station and Lo Hu Boundary Crossing where you can change to a train to Kaoloon. These are frequent
and cheap and in my opinion are a far better option to taxis who are adept at all the usual airport
taxi scams. A golden rule in China is that it’s always better to get a taxi downtown where
competition is keener and drivers more reliable, not to mention safer. That unpleasantness aside,
other transport options to HK include fast and frequent (every 20-30 minutes) busses to the HK
boundary and onward to a number of destinations in the SAR itself. Perhaps most useful for
foreigners are those to Kaoloon, including Hung Hom Station (main station), Prince Edward MRT
station (Mong Kok), Nathan Road at Tsim Sha Tsui (TST) MRT station. The only downside of these
services is that they use the Hong Gang Port crossing which involves exiting the bus for Chinese
immigration, reboarding and exiting again for HK inspections then reboarding for a third time before
continuing your trip. Sounds complicated but it is actually quite straight forward, even with a
minimum of Chinese. All can be booked at the official desks near the exit doors for both terminals-
you will be taken to your bus when it arrives by a uniformed hostess. Never go anywhere with a non-
uniformed person as there are plenty of touts looking for a quick buck and you will be scammed,
perhaps even worse. Other options include the fast turbojet to Central on HK Island and helicopters
to HK International Airport, neither of which I have tried. As for SZ airport itself, food
facilities abound and are much better for range and price than almost any other Chinese airport-
and I’ve been to quite a few! Terminal B has a Starbucks and McDs (arrivals) and KFC (departures)
all with free internet access. The other terminal has a Pizza Hut (arrivals) and a couple of pricy
Chinese options in departures. The walkway between the terminals has a couple of Chinese food
options which are reasonably priced. All restroom facilities are reasonable for China- again with
the smoking but what can you do? BYO paper or take the dispensers near the hand wash area as there
is none in the stalls- this is common practice for all Chinese public facilities. Most stalls are
squat type but one sit down is usually available for “the infirm” but it may double as a store room
for mops and buckets - welcome to China. Don’t tip the staff as it is not a Chinese custom.
Shenzhen Baoan Airport review byWim Verhage
25 March 2006 Customer Rating : n/a
In general a new and modern airport. My wife needs to travel to Bangkok
on a regular basis, and from where we live (Danshui) it's only a 1 hour
drive. It's also a lot cheaper to fly from Shenzhen to Bangkok, and you
don't have the hassle of double immigration you have to pass when you
fly from Hong Kong. Finding the terminal and a place to park is not easy
if you can't read Chinese. The Chinese directions are large, and the
ones in English very small. First time I picked up my wife, it took 3
laps around the airport before I finally found the place where I could
park my car. Finding the check in counter for international flights is
also not easy when you have to do this the first time - now we know
where to go, but the first time it was very confusing and time
consuming. Information monitors are everywhere and for all domestic
(Chinese) flights it's clear where to check in. International flights
however use a counter that you can't see when you stand in the departure
hall - just look around, you can't find it. I asked for help at the
general information desk, but there was nobody available who could speak
English (so much for an international airport) We found it ourselves;
you have to go all the way to the left when you walk in, and then there
is still no sign; you have to go thru a healthy checkpoint, where you
still can't see the check in counters - non-passengers are not allowed
in, so my wife called me that she found the check in - crazy!
Shenzhen Baoan Airport review byCasper van der Walt
A very good airport, not too big, very modern with friendly staff and
good connections to Hong Kong. I usually fly to Shenzhen airport when I
go to Hong Kong, the flights are much cheaper than from Hong Kong
Shenzhen Baoan Airport review byHarry Tsui
I travel through Shenzhen airport many times a year and found it to be an efficient airport. I
usaully take the Turbojet ferry from Hong Kong (1 hour) and then take the transit bus (10 minutes)
to the Terminal. You can also take the Airport bus from the city center for 20 yens (45 minutes).
The taxi fare from the train station to the airport is at 120 yens and it takes around 40 minutes.
The Shenzhen airport has two terminals connecting by a walkway. Checking in is easy and
by each flight. Once you get your boarding pass, you need to go through two steps security check.
The first step is to check the Identity card or passport as to compare to the ticket name. The
second step is for physical security. For foreigners, please make sure that the name appeared on
the ticket matches exactly your passport. I have seem the ticketing agent used the name of the
country as the passenger's name. So be careful. Otherwise, the security person will not let you go
through even for a slight difference, no matter how to bet For some reason, the Shenzhen airport
physical security sets the tolerance rate to almost zero. That means ALL people will get the
physical screening by an electric baton before getting through. So far, I have seen no exception.
They also check your content too if they see there is any CDs or DVDs inside. If you have any wine,
soft drink, or water, you need to open it and drink it in order to proof that it is not gasoline.
Once you are in the departure hall, then you are safe. The departure hall is airy with a lot of
natural light and a good view of the planes landing and taking off. Arriving at Shenzhen airport is
also very easy. The time to walk to the Exit never takes more than 10 minutes. Once you reach the
end, take the stairs or escalator down to the baggage claim or just walk straight out to the Exit.
If you have the checked baggage, the security will need to see your receipt to match the tag. Once
out, you can take the Airporter to the city center for 20 Yens. It is safe and cheap. Never ever
take the solicitation from the people at the airport for rides. I tried it once (with 4 persons).
The driver drove on the opposite direction of the Highway Exit in getting on the highway. And the
whole time was like the death ride. The other option is to take the transit bus to the Fu Yung
Ferry to Hong Kong or Macau. There is also a cross border bus to Hong Kong but not recommended
because you need to get off the bus at Wang Kong border crossing and then back on the bus, get off
again for the Hong kong custom and back on again. That is confusing and time consuming. If your
designation is Hong Kong, HKG or Macau, take the Ferry. You can buy the ticket at the airport
counter, just right in front of the Exit gate. It costs at $171in Hong Kong dollar. You save time
in getting in and out of the immigration. Overall, I like using the Shenzhen airport for its
efficiency. As for the food or shopping inside the terminal, they are scare and very high priced.
However, if you really want to eat before departing, try the Chinese restaurant (Tsui Yuen) on the
walkway between the two terminal. It is a regular Cantonese restaurant serving dim sum and other
traditional dishes, much better than others. I have travelled through the Hong Quio, Pudong,
Beijing, Guangzhou, Xiamen, Zhengzhou airports in China and found that Shenzhen is my best choice
among all of them.
Shenzhen Baoan Airport review by Penn
5 February 2004
After changed the pervious airport name "Huangtian", nowadays Shenzhen airport is becoming more
crowed and comfortable. With the new reconstructed integrate Domestic and
International Terminal B,
the airport has now show its development. Singapore Airlines and Air Macau service which connected
Singapore and Taiwan passengers to the whole China destinations. Also it has innovation in Chinese
airports, which are asking McDonalds and KFC to operating, which has breaking the high price
consumption in most airport. Two Terminals are build in same features which passenger can see
aircraft moving around. While the Shenzhen Metro will connect the airport soon, this will help to
improve the transport system for the airport. The inter-city helicopter services between Hong Kong,
Macau, Guangzhou are excellent, good for business people travel between the Peral River Delta. But
Shenzhen Airport should improve the In Town Check-In facilities, which is very poor compared with
Shanghai and Hong Kong.
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