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Sydney Airport Passenger Reviews and Sydney Airport Customer opinions



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SYDNEY AIRPORT customer review :  12 November 2014 by Alastair Finch    (UK)

Rating : 10/10

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Recommended

Flew in to Sydney from Alice Springs - incoming experience was fine, rapid luggage delivery, clean and smart Qantas terminal.



SYDNEY AIRPORT customer review :  12 November 2014 by G Brown    (Australia)

Rating : 2/10

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Recommended

Bad and getting worse. Sydney needs some serious attention in both arrivals and departures. Arrivals has the extra need to go through quarantine. Staff in the main friendly and courteous and duty free is plentiful. A the airport campus is limited geographically, expansion is not possible. Sydney needs a second airport ASAP.



SYDNEY AIRPORT customer review :  6 November 2014 by Nigel Parsons    (Australia)

Rating : 3/10

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Recommended

How sad I feel about this experience at my home airport. Firstly, at taxi drop off, the trolleys cost $4. Departure is otherwise uneventful, but duty free prices are high. When will retailers finally catch on that we can all check international shopping prices on our smart phones? It is Arrival that always seems to let me down. Travelling with young children precludes me from using the automated immigration system, but the two biggest delays are baggage retrieval and getting through customs. There is simply not the space for customs to do their job properly and they funnel us all through one of two queues, which we were on for over 30 minutes.



SYDNEY AIRPORT customer review :  23 October 2014 by Anthony Peter Scullin    (New Zealand)

Rating : 1/10

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Recommended

Recently was in transit in Sydney for 4 hours. Not an enjoyable experience. It was at night and the lighting was so bright it felt uncomfortable and definitely not relaxing. Was hoping to spend some time in a bar but the only bar I found was in the middle and in full glare of the lights. And even though the airport was busy there was no one there. They could hardly have done a worse job! Nearly all shops are all full of expensive stuff that nobody wants with grumpy shop attendants (probably because the rents are really high and no one buys anything). Adds to overall negative vibe of the place. You expect to pay a bit extra at airports but "normal" items such as drinks and chips are outrageously expensive. Best not visit this airport at all.



SYDNEY AIRPORT customer review :  9 October 2014 by K Allen    (Australia)

Rating : 0/10

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Recommended

I am ashamed to think that Sydney airport and it's associated security and immigration staff are peoples first impression of Australia. The staff are rude, arrogant and unprofessional. The facilities are dirty and poorly maintained. I was recently unfortunate enough to arrive early morning with another one or two large planes. Utter chaos! Nobody seemed to know what they were doing. Same thing happened on my way out of the country on a connecting flight! With nobody to direct passengers through a non-descript doorway with a tiny sign we had 200 passengers wandering all over the airport looking for their luggage. I asked a staff member where we were supposed to be and in spite of wearing a radio he just said "I don't know" and walked away. Signage is unclear to an Aussie let alone a visitor so when you see a tourist join the wrong queue you could be a little understanding, unless you work at the SYD airport in which case you roll your eyes and in your best condescending tone say "madam. (sigh), what makes you think you should be in the Australian queue when you have a foreign passport? get yourself into the correct line which is over there" (shown with a wave of the arm as you turn your back and walk away).



SYDNEY AIRPORT customer review :  15 September 2014 by Veronica Hibbs    (France)

Rating : 0/10

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Recommended

I nearly missed my flight to Dublin due to woeful transfers. Having arrived ahead of schedule on a domestic flight from Melbourne, the shuttle transfer took 30 minutes to pick us up from domestic terminal and then stopped to pick up passengers along the way. Going through security was also a nightmare process - anyone with toiletries in their on-board luggage was delayed while one person checked each individual bag! Made it to the gate just as it was closing! I doubt I would have made my flight if my flight from Melbourne had been delayed. Worse still, nobody cared and there was no one to help or direct you to your flight. I can't believe that in this day and age there is a major international airport which has no efficient connection between its domestic and international terminals.



SYDNEY AIRPORT customer review :  6 September 2014 by A Sutherland    (Australia)

Rating : 3/10

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Recommended

Seriously arrivals is getting worse, and worse. Arrived Sunday morning. Getting off the plane, and through e-gate is a breeze, and then you get to baggage. Each time it is getting progressively worse. This time I waited 45 minutes before the bags even start appearing on the belt. The another 15 before mine appeared. Only to be greeted to a massive immigration line. It was terrible. After landing it was nearly 1hr 40 minutes before I was out in the arrivals hall. Sydney's International Terminal Baggage needs serious upgrading. I thought Bali's was bad, Sydney is even worse.



SYDNEY AIRPORT customer review :  2 September 2014 by A Cai    (Australia)

Rating : 8/10

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Recommended

Started as one of the best, but now as the years have passed it's now old, unimpressive. At least it gets the basics right. Lacking free facilities like showers etc. Shops all very expensive (except for some technology shops). Pretty good for navigation compared to other Aussie airports. The best part - the (although expensive) connection train straight to city.



SYDNEY AIRPORT customer review :  8 August 2014 by Paddy Murdock    (Australia)

Rating : 2/10

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Recommended

I am a teacher and am used to crowds leaving on the first day of school holidays from Sydney Airport. What I was not prepared for was the huge queues on the Saturday morning 5 July, closest I have ever come to missing a flight. Checked in in plenty of time but after huge delays in Immigration and Security had to run for the gate and made it as they were calling me re baggage (to unload it! I guess). Thank goodness it was Garuda and they were nice about it as we ran in with about 5 mins to go, even small airports like Phuket do better than Sydney when it comes to queues.



SYDNEY AIRPORT customer review :  4 August 2014 by Karl Parkes    (Australia)

Rating : 2/10

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Recommended

Passed through July 2nd and 17th. Out to LAX and back via Seoul-Incheon each way and found the contrast to be amazing. Whereas Incheon is user friendly with plants, vegetation and scenic photographs everywhere, Sydney airport is as sterile as a dental surgery with no people friendly accents, so suggest airport staff go to Seoul and find out what a world class airport looks like, be educated and come back and do something to poor old Sydney airport. Also, at Sydney, every effort is made to remove cash from passengers and the owner/operators could again take note of Incheon, where baggage trolleys are free as is terminal to terminal shuttles. Also, at Sydney, after leaving immigration to go to your gate, duty free stores are so located that its impossible to get to the gate without going through a maze and then, the gates are hard to find. As a proud Sydneysider, I'm embarrassed about this substandard airport and maybe the government authorities ought to step in and force the airport to come up to a better standard.



SYDNEY AIRPORT customer review :  13 July 2014 by I Jones    (Australia)

Rating : 0/10

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Recommended

Customs arrival area too small for the number of people arriving. Lines really long and no customs staff to direct passengers to which queue to join, total confusion. Baggage hall too small, carousel too small for the number of bags arriving, area around carousel too small for the number of people, trying to exit the baggage hall nearly impossible as lines long, disorganised, no signage. Numerous complaints from frustrated tired passengers. Sad thing is this airport has been like this for over 20 years and nothing has changed.



SYDNEY AIRPORT customer review :  1 July 2014 by K Pardoe    (Australia)

Rating : 8/10

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Recommended

Early morning flight to Incheon. Check-in quick also security and immigration even though a steady stream of flights departing.



SYDNEY AIRPORT customer review :  1 July 2014 by Jackson Chow    (China)

Rating : 1/10

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Recommended

Compared to international airports, Sydney International Airport and most airports in Australia need serious improvements. If you want to see or experience efficiency of an airport terminal then the designers and town planners of Australia need to study Dubai / Guangzhou / Zurich and no doubt a number of others in the world in order to improve the experience of paying customers. As a gateway to Australia and the first stop for tourists, this terminal is well below ordinary international standards.



SYDNEY AIRPORT customer review :  1 July 2014 by Anoma Yao    (Ivory Coast)

Rating : 8/10

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Recommended

Arrival international terminal. If you reach Sydney early in the morning it can be a challenge with lots of flights landing, apart from that very easy to get through immigration and custom/quarantine. Take your declaration on the custom/quarantine form seriously. You could be fined for a chocolate bar if not declared. Two set backs on my arrival. Lots of time lost waiting for our baggage while the carrousel was not functioning and being ripped off $50 at the change office at the front of the exit by customs.



SYDNEY AIRPORT customer review :  26 June 2014 by Harold Bush    (UK)

Rating : 7/10

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Recommended

If you arrive early in the morning expect very long immigration and customs queue as more than 20 international flights arrive very early. This is not a friendly airport. The good thing is that if you hold a British or Singaporean passport you can use the electronic gates, which might speed up things a bit. I had a very rude immigration officer recently. It was my third trip into Australia at Sydney and the third time I was subjected to extra checks and questioning by both immigration and customs officials, for no apparent reason. When you are departing from here you won't find a First or business signs which is what you would expect from airports around the world. You will see a small sign in black that says Service. Apparently they do not like big signs here. I had no idea what this meant so had to go up and down the check in hall searching for a business class desk before a nice Qantas employee pointed me in the right direction. Australians like to do things differently but this is just idiotic.



SYDNEY AIRPORT customer review :  17 June 2014 by L Shanmugam    (Australia)

Rating : 3/10

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Recommended

The overall cleanliness especially the ladies restroom need to be improved. Returning from Singapore I find our restrooms nowhere comparable to Singapore's standard. Also, I really wish our Immigration and Customs Officers could be a little more friendly to all incoming passengers. Immigration and Customs Officers are the first Australians foreigners get to see and they need to set a good example as first impression really counts and will change the foreigners perception of Australia. Hoping to get some friendly and positive experiences at Sydney Airport in the near future.



SYDNEY AIRPORT customer review :  21 May 2014 by H Moffitt    (Australia)

Rating : 3/10

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Recommended

Although my flight from Sydney was one of the earliest, the queues for immigration were super long. Customs and security staff were rude and unhelpful and we were sneered or snapped at as we queued up. Shopping choices inside very basic. Food dreadful and overpriced. Needs more showers and quiet areas. No signage, have to rely on shopkeepers for information as there is only one information desk in departures and confusing constant announcements. Domestic is not much better, there is no help from staff, no signage and only sporadic calls on the intercom.



SYDNEY AIRPORT customer review :  17 January 2014 by Anthony Stott    (Australia)

Rating : 3/10

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Recommended

Problems with this airport, especially in comparison to the world's best. The departures hall is quite ugly. Passengers are forced to zig-zag their way through large duty-free stores on departing (immediately after clearing customs) and on arriving (after stepping off the plane). This is a tacky move by the airport. The passenger announcements are loud, unclear and amateurish, as much of the terminal echoes to the sound of whoever is on duty for each different airline, making mostly unintelligible (especially for overseas visitors) and irrelevant announcements about late passengers and so on. The customs section has many problems. The signage for which lane to enter with your passport is rather confusing. The lane for local Australian passport-holders is badly sign- posted. When you step off a plane, you really just want clear, fast info - you don't want to have to stop and stare at a screen to decipher what it means and wait for your flag to show up. The 'Self-Service' Passport check option - intended to save time - has either not worked or left people confused and needing to go to the manned Passport Check on both occasions I have arrived recently. Also, I think it makes a lot more sense on several levels to have an actual customs person stamp your passport and ask you a question or two. The line to clear customs and quarantine has been woefully long and slow on a number of occasions. The Arrival Card used English that was too complicated for my Swiss neighbours. I also feel it is overly complicated and badly set out. In general, it just misses so much of the class, finesse and plain good thinking that you see at the best airports. The domestic Food Hall is fairly tacky and more reminiscent of a suburban food court. On the plus side, the new shopping area in the International Terminal is quite attractive and spacious.



SYDNEY AIRPORT customer review :  10 January 2014 by N Hallani    (Australia)

Rating : 3/10

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Recommended

I live in Sydney and am not impressed with the facilities, security and staff. It is also in some areas of the airport very dirty and very unclean. Also very dated and needs a renovation to a more modern look. I just hope they build Sydney's 2nd Airport soon and urgently before it's too late!



SYDNEY AIRPORT customer review :  8 January 2014 by A McNicol    (Australia)

Rating : 5/10

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Recommended

Sydney International is all about timing. If you depart and arrive after mid afternoon it is a breeze. If you do so before say 11.00am it is a disgrace. With Frequent Flyer status I avoided the check-in queue only to be stuck in an amazingly long outward immigration check at 7.00am. Arriving back at 10.30am the Smart Gates were rejecting 90% of travellers so the queue for Smart Gate assistance and general immigration queues were a disgrace. After that comes the quarantine/agriculture queues and after that the taxi queue.



SYDNEY AIRPORT customer review :  8 January 2014 by F Martin    (Australia)

Rating : 1/10

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Recommended

Domestic terminal. Worst metro domestic terminal in Australia. No newsagent in arrivals, total amateurs in the cafe who took 10 mins to get the order straight and then overcharged us. Flies all over the cafe. Hand dryer in upstairs toilet sprayed foam out of basin all over the room.



SYDNEY AIRPORT customer review :  2 January 2014 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Its an expensive airport and its best to come prepared. Unlike HKG, Changi, Incheon or Dubai which are glitzy bars with wines from the world, Sydney Airport is more like a glass of chilled water on a hot summer day.



SYDNEY AIRPORT customer review :  2 January 2014 by R Mortara    (UK)

Rating : 8/10

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Recommended

Lots of positives having used this airport recently. Fast baggage claim on arrival from Hong Kong meant I was on the train to the city centre 35 minutes after landing. on Departure checking in was quick and the security and border staff was friendly and efficient (the opposite to so many airports these days). Lots of food outlets available which I did not use as I had access to the Air New Zealand lounge. The only real issue is the state of some of the buses used for transfers to hotels. The one's I went on were in a poor state and badly indeed of replacement. One would think a major airport (and the hotels) would demand better from contracted firms operating in the area.



SYDNEY AIRPORT customer review :  31 December 2013 by J Thornton    (Australia)

Rating : 3/10

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Recommended

Arriving from London via Dubai, early morning into Sydney - what a disgrace. Queues going everywhere - staff with no idea where even half the queues went. Needless to say I missed my connection to Brisbane. Once in the domestic terminal there was not much available in terms of traveller services.



SYDNEY AIRPORT customer review :  29 December 2013 by Gaston Armand    (Australia)

Rating : 7/10

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Recommended

The smoothness of the airport is fantastic, everything is where you need it to be, The only thing that I can fault the airport about is the train station access fee which is annoying. The Airport is clean and friendly, All airport staff are always trying to make the passengers experience the best. I have flown many times in and out of Sydney, The domestic terminals is the best terminal as it is well made and designed. I would enjoy my time a bit more if there were more entertainment in the terminals. But other than that Sydney is one of my favourite airports around!



SYDNEY AIRPORT customer review :  27 November 2013 by Charlie Lynch    (Australia)

Rating : 10/10

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Recommended

The food was wonderful, the baggage went through quickly, I was out of customs in less than a minute and I was boarding the plane within 20 minutes of arriving at the airport.



SYDNEY AIRPORT customer review :  15 November 2013 by R Petrig    (Australia)

Rating : 0/10

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Recommended

Transfer from domestic to international by bus dropping people off literally down a 30cm step what happened to safety? ePassports what a joke, even Qantas flight crew were rejected. International baggage claim conveyor hopelessly undersized for the task at hand, full of cases not being claimed. Signs from international terminal to domestic ok a first but then all of a sudden nothing. Then more passport and boarding pass checks and waiting. Bus to domestic terminal just sitting there not loading people, 100's waiting in line then eventually loads but no other buses for another 15-20 minutes. Eventually a bus arrives and driver acts like he's on a leisurely Sunday outing with time to kill. Just arrived from South America their airports and especially bus transfers are much smoother even though they were very busy but flowing. The airport either suffers from insufficient competition or pile of unworthy union rules.



SYDNEY AIRPORT customer review :  29 October 2013 by J Busworth    (Australia)

Rating : 4/10

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Recommended

Flew with AC to Canada. Terminal was in ok condition but the never ending duty free department was intimidating. Nice gate lounge and food was expensive but good.



SYDNEY AIRPORT customer review :  2 September 2013 by M Lau    (Australia)

Rating : 10/10

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Recommended

Sydney Kingsford airport was by far the best airport in Australia, in my opinion. Flight landed at 8am on 29/08/2013, walked through immigration smoothly. Collected my luggage from the conveyer after only a ten-minutes wait. The custom was one of the most efficient one I have ever encountered, no time wasted and most importantly with a smile. I was outside the airport 20-25 minutes after I walked off of my plane.



SYDNEY AIRPORT customer review :  28 August 2013 by A McNicol    (Australia)

Rating : 10/10

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Recommended

Landed from KUL at 2015, left the terminal at 2035! The place was totally deserted, quite a comparison to the morning rush of arrivals. Totally recommend evening arrivals if at all possible.



SYDNEY AIRPORT customer review :  8 August 2013 by T Collier    (UK)

Rating : 2/10

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Recommended

Arrived from Melbourne at domestic terminal. Relatively short walk from gate to exit and going downstairs to await luggage. Late change of luggage carousel had everyone scurrying. Unimpressed though that there were no signs up saying that airport train was only going to central and that you then needed to take a bus to your final station if we'd know that we'd have taken a taxi straight to hotel. Different story though when flying out to NZ. Taxi dropped us off near Air NZ check in desks, so that part was a breeze then headed through to the horror of passport control and security. I'll never moan about queuing in the UK/US again after what we faced here, 12 lanes of snaking back and forth to get through passport control (4 lanes) and security (7 lanes). I'm so glad we had checked in early enough unlike others around us who hadn't and were panicking they'd miss their flight. Then we had a very long hike through duty free/other shops to where our gate was.



SYDNEY AIRPORT customer review :  23 July 2013 by David Husband    (Australia)

Rating : 4/10

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Recommended

My latest arrival here was pretty ordinary. Long queues for immigration, a mess with smart gate. The long queues for customs were also a dog's breakfast. 50 minutes to get out, then there was the would experience of the transfer bus. The queue there sneaked right outside, the buses were irregular and very inefficient, waiting 20 minutes. No apologies and the usual curt comments from staff.



SYDNEY AIRPORT customer review :  21 July 2013 by Alan Kneisz    (Malaysia)

Rating : 0/10

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Recommended

I could not believe there is not a free shuttle between Domestic and International. I have been to hundreds of airports worldwide and surprised to find out that you have to pay for a train that is very far from departures. Terrible service, limited signs and I eventually took a $15 cab since I would be late if I took this train that is too far to connect!



SYDNEY AIRPORT customer review :  3 July 2013 by Samantha Tan    (Singapore)

Rating : 0/10

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Recommended

Arrived in Sydney on 8th June (morning). We followed the sign to the immigration counter. We saw a long queue inside the immigration area. It is only after passing through the glass door that I realised that the queue snaked outside the immigration area. We followed the line and realised that this was the same queue that we saw while walking towards the immigration area. Though the queue was long, it was moving, there were officers, whom we assumed to be immigration officials, did some checks and chatted with us. It was all rather pleasant until we reached the immigration area. New arrivals who couldn't be bothered to join the queue has started another queue on the left and cut into our queue. When we asked the immigration officer to control the crowd, she went to 2 gentlemen who were dressed in security uniforms. He just looked and walked away. The airport allowed 2 queues to form.



SYDNEY AIRPORT customer review :  27 June 2013 by Bobbie Kondev    (Australia)

Rating : 7/10

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Recommended

Having used this airport for both domestic and international flights, I don't think it's as awful as it is made out to be, and frankly better than a few other airports I've used in Europe and Asia. My biggest issue is definitely the queues during busy periods, and the incredibly rude customs and immigration staff. No matter how I often I am there, the staff in customs and immigration completely lack courtesy, ie, never smile, are impatient and talk down to people. Although I recommend Sydney Airport on the basis of facilities, I can understand why overseas visitors would be turned off by the attitude of staff.



SYDNEY AIRPORT customer review :  12 June 2013 by S Brown    (UK)

Rating : 0/10

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Recommended

Having arrived from London, we were treated to chaos in the customs area. Having been in London for 3 years I was shocked but the lack of forethought that had gone into the redesign of the area. Signs did not give accurate indications of where to stand, particularly when there were crowds, doors opens into queues, the microchip scanning only works 50 percent of the time and seemed to have been designed by someone who assumed only 4 or 5 people would be using the service at one time. Staff couldn't care less that the scanning area was ineffective and that people were wandering around looking for assistance when the automatic machine wouldn't allow them to pass through. After queuing for the auto machines, I was told the queue for assistance I then had to join wouldn't take long. Having seen the people in the standard queue who exited the plane with me leave the customs area, I then had to stay for another 15 minutes. When I got to the front of the queue there was no apology or explanation for the delay or malfunction of the equipment, in fact the woman was chatting to the other woman next to her about her weekend. Se was rude and when I didn't utter a word when my passport was handed back she commented to her friend that I wasn't very happy in a sarcastic tone. Out in the baggage collection the same issue with snaking queues and lack of movement was evident. The entire design seemed to be based on creating collisions with no forethought to the fact that people had to push huge trolleys throw queues of people with huge trolleys. Unsurprisingly, the woman directing us to aisles for baggage checks was equally obnoxious. There seemed to be no supervision of the staff, who couldn't have cared less about providing any sort of service. ve no customer service aptitude to employ.



SYDNEY AIRPORT customer review :  13 May 2013 by P Jenkins    (Australia)

Rating : 6/10

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Recommended

I used SYD last month for flights to and from the U.S. As a departure airport, Sydney International is an airport of contrasts. For example, the nice leather lounges with the recharging stations and the high ceiling in the central space feels just great. However, as you near your gate, the ceiling becomes really low, and you will find many people just standing around because the seating is far from adequate given the number of passengers. The free wifi has a fairly strong signal throughout the terminal. As an arrival airport, the new SmartGate system definitely speeds up the immigration part of the process. After that, it all becomes a bit more interesting. The problem seems to be that there is not enough floor space between the end of the baggage claim carousels and the customs area. When a couple of jumbos are on the ground, there are long lines wrapped all along the backside of the baggage claim area. To combat the confusion, I looked for the least busy carousel, and then picked a customs line close to it. That strategy paid off though it took some creative weaving around other passengers and walking the long way around nearly all of the carousels to make it happen. It was all worth it in the end. I was on my Route 400 bus outside an hour and fifteen minutes after my plane's arrival. The bottom line: Sydney is one busy airport that services a large percentage of Australia's 20 million people. Be prepared to wait and go with the flow. What the airport may lack in affordable parking, it more than makes up for in its CityRail train station downstairs and even handier bus stops upstairs.



SYDNEY AIRPORT customer review :  8 May 2013 by S Deamer    (Australia)

Rating : 3/10

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Recommended

Arrived in Sydney in SQ231 on the 20th of April. I was very disappointed with the customer service. There was no smile or welcome. Sydney Airport is not customer friendly. The management need to look at Singapore Airport and learn from them. I was very disappointed when I arrived at the no declaration exit. The customs officer there had no respect for passengers. She looked at the people in the queue and said "You know there is another lane open, you guys can use that" in a very frustrated voice. Simply using "please" would have made a huge difference. I feel so sad to see this happen in front of my eyes. And this is the gateway to this beautiful country. Tourism needs support, not a hammering by people who evidently don't care for Australia at all.



SYDNEY AIRPORT customer review :  5 April 2013 by I Wright    (Australia)

Rating : 8/10

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Recommended

I have only one gripe about Sydney International Terminal, why is there no smoking room? I do not envy any passengers having to transit through this airport after a long haul flight (or transfer to a domestic one). It seems every other airport in the world (maybe with the exception of Heathrow) is capable of having a dedicated area for this purpose inside the terminal. Why can't Sydney and other Australian airports? No wonder the front of the airport looks like a giant ashtray!



SYDNEY AIRPORT customer review :  3 April 2013 by Ed Roggeveen    (New Zealand)

Rating : 7/10

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Recommended

I used to think this airport was among the worst I had experienced but things seem to have definitely improved over the years! On the way in I was able to use SmartGate and my luggage was off nearly first so the time between me stepping off the plane and being in the arrivals hall was an unprecedented, extraordinary 9 minutes! On the way back out though the SmartGate facility was not available and I had to stand in quite a long queue. I was delayed nearly 3 hours so I had plenty of time to look around. Found the food options plentiful and was happy with quality (a bit pricey perhaps) and I really liked the Observation Deck, although it needs a bit of an update with the TV screens and a few more seats would be good. Impressed with the bathrooms I used - best I have ever come across.



SYDNEY AIRPORT customer review :  19 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 9/10

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Recommended

Much has been said about Sydney Airport. To their credit, travel through Sydney Airport is never an unpleasant experience. It may not be the size of HKG, KLIA, and may seem squeezed on occasions. But the immigration staff and people running the port are generally polite and helpful. Everything is in its place and everything works. Late night departures are better, as the airport has a light feel. Sydney airport goes through periodic refurbishment's, and everything looks and feels fresh and new. It is an expensive airport.



SYDNEY AIRPORT customer review :  5 March 2013 by Ian Mackay    (Australia)

Rating : 8/10

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Recommended

I use Sydney on a regular basis and I like the airport but it does have its drawbacks. I have to mention the staff, Check in and passport staff have always been friendly and helpful, however, that cant be said for the security staff who always are surly and unhelpful. International departures can get crowded and its not helped by a needless shopping area. There's far too many of them and they are all of the expensive variety including the food outlets. Once checked in you head for security and line up via a maze of lanes that are roped off. Fine when its busy but when its quiet why they don't provide a more direct route to the desks is beyond me. Once through security you head through yet more expensive shops to the gates. Your departure gate will dictate how much walking you have to do. If you need food or drinks be prepared because it is expensive. International arrivals is much the same but in reverse. You head through a shopping complex to reach passport control via another roped off maze and then onto the baggage hall. I've always been lucky and got my bags swiftly. Arrivals hall is always busy and its not helped by, more shops! Depending on your destination will dictate what happens next. Buses / taxis etc are within easy reach, and the hall is underneath International departures. If you have arrived off an International flight and want domestic its not so easy, as the domestic terminals are the other side of the airport. These can be reached in a variety of ways and this is where Sydney lets itself down (other than the shops!). There is a train that you pay for that takes two minutes, but you have to walk the length of the terminal and down a set of escalators because of where the arrival exit has been placed. You can also get a bus, which are often crowded. The third option is a taxi. Whatever option you choose try and give yourself plenty of time, it gets very busy at peak times. I should also mention that the approaches to the airport, like the rest of Sydney can get very busy so also leave yourself plenty of time. In summary I like Sydney but there's far to many shops and arrivals, especially if you need to transfer, could definitely be improved. Walking the length of the terminal to get to the bus / train is not ideal - maybe they designed it that way to get you to walk past the shops!



SYDNEY AIRPORT customer review :  4 March 2013 by Firman Siahaan    (Australia)

Rating : 4/10

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Recommended

It's a hopeless airport indeed. The queue in the customs area was long and horrible. When I arrived I felt that I wanted to get myself out of there as soon as possible. Of course, I have to mention that the parking fee was ridiculously high. It is the most expensive airports for parking.



SYDNEY AIRPORT customer review :  25 February 2013 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Agree with J Osborne. Basics of modern travel have bypassed Sydney somewhat. Not a great first impression of Australia's gateway Airport. Instead of debating and discussing, Sydney should build a large, modern and spacious second Airport forthwith. There is enough traffic to make the present Airport seem cramped and squeezed at peak hours. Arrivals, immigration and customs area wear a very depressing look for a sunny, bright and bubbly town. Don't bring food into Australia and if you do, then do declare it. Also bring along prescriptions and Physicians letter for medicines. Don't bring wooden, leather or soiled objects. When in doubt, declare. Airport shopping is expensive. Sydney Airport unlike some third world Airports has no nasty surprises. But it doesn't wow either. On the upside the Airport is clean and tidy like most things in Australia, and there are quiet zones upstairs in the Airline office area. The Airport is refurbished periodically, so it avoids looking run down. Its neat, tidy, reasonably well organized and a bit boring. There are similar airports in the western world. Then again its not too bad either.



SYDNEY AIRPORT customer review :  25 February 2013 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Do not compare with Changi, KLIA or Dubai. No automated transfer here. No multilingual customer service staff, not spacious. Just works fine.



SYDNEY AIRPORT customer review :  30 January 2013 by J Osborne    (Australia)

Rating : 2/10

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Recommended

We arrived at Sydney airport on our way home to Brisbane after travelling to the UK. After experiencing Changi (Singapore) Heathrow Terminal 5 (London) and Narita (Tokyo) airports, Sydney felt like a cattle shed. Baggage carousels, immigration, quarantine etc are crowded into an area that is far too small to handle the passenger volume, and is dirty, confusing and noisy. We had to "queue" (there was no queuing system, just a huge surging mob) for so long that we missed our connection to our domestic flight to Brisbane. Eventually the mob was funnelled up cattle races - yes, metres long narrow tracks bordered by iron railings - staff communicating by grunts, frowns and finger pointing. Another dirty room furnished with linoleum and hard plastic seats where 200 people waited for one 50 seater bus to the domestic terminal. The bus had to dodge baggage carts, refuelling trucks - and planes before delivering us to an obscure back door at the domestic terminal. As we had not long before experienced the modern automated transit systems of the airports mentioned above which whisk passengers from one terminal to another silently and efficiently, Sydney's transit system seemed so bad that we got the giggles and couldn't stop.



SYDNEY AIRPORT customer review :  28 January 2013 by P Cairnduff    (UK)

Rating : 7/10

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Recommended

A superb airport with everything you could possibly want - reasonable queues, extremely friendly staff, quick baggage claim (particularly after a long haul flight) and plenty of facilities and as I recall, coffee at much the same price as high street shops! Domestic terminal is great too, allowing friends and relatives to accompany passengers right to the boarding gates, as I also noticed in other Australian airports that I travelled through. One thing to be wary of however is congestion on approach to the airport during the morning rush-hour. We took a taxi to the international terminal at 8 am and were stuck in a tailback of around 3/4 mile, while the meter shot up rapidly! The driver told us that these hours are the busiest for drop offs, so do allow yourself plenty of time if travelling then.



SYDNEY AIRPORT customer review :  22 January 2013 by W R London    (New Zealand)

Rating : 0/10

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Recommended

Sydney airport is appalling. More emphasis on retail than on customer service and customer comfort. At least we have been lucky and have been able to go through the express lane for the last few times through. The distance between immigration and the Air NZ gates is long enough without having to negotiate shops, cafes, crowded passageways, lack of signage, etc. It is far too crowded a terminal to think it can be a shopping mall as well.



SYDNEY AIRPORT customer review :  10 January 2013 by S Brown    (Australia)

Rating : 1/10

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Recommended

Both terminals run by Sydney Airport Corporation (this excludes the Qantas terminal) are dirty, disorganised and incredibly noisy. The eating options are barely passable - thankfully most domestic travel is so short you don't need to eat anything. At international, with the exception of one or two outlets, the options and quality are pitiful. The airport's food offer makes airline food seem the appealing option. The shopping is the same offer as every suburban shopping centre and is largely irrelevant to travellers needs and interests. I have not had major issues with Customs or the other government agencies working in the airport which were not essentially the result of poor/inadequate facilities. There is room for improvement in service levels and general pleasantness - but that seems to be an issue worldwide. Sydney Airport is a patchwork of buildings and facilities which scream systematic under investment. The terminals appear to struggle to meet today's traveller numbers and needs - I cannot see this changing in the future which suggests at some point in the near future Sydney will not have a functional airport at all. Sydney Airport is not befitting of a major city and is nothing short of embarrassing for Sydney and Australia.



SYDNEY AIRPORT customer review :  7 January 2013 by M Sharan    (UK)

Rating : 3/10

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Recommended

I can understand how it can be difficult to work out if this is an airport or a shopping centre and how this can lead to the negative reviews on here. It was surprising to arrive at the airport and find the baggage carousel directly behind the immigration line and the exit gates immediately behind the baggage carousel. Usually these are 3 distinctly separate areas at most airports. All 3 areas felt like it took up 10% of the airport space and the other 90% was taken up by non airport necessities (i.e. shopping stores). Baggage took a very long time to reach the belt and my flight was the only one there at the time, and it is not difficult to know why this was the case! Not enough room for waiting areas. Sydney airport would improve significantly if it was turned into an airport with a few shops to keep the traveller occupied rather than a shopping centre with airplanes.



SYDNEY AIRPORT customer review :  19 December 2012 by D Grundy    (Australia)

Rating : 6/10

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Recommended

Departing from Sydney international is certainly not a calming experience. Yes there will always be crowds and queues and major airports. But somehow Sydney makes you feel like your in an extremely noisy shopping mall complete with awful music blasting out of speakers which seem to be everywhere. Security and customs move you through fairly quickly but once you are airside it's just more noise, more like a shopping mall and nowhere really to relax before the flight. I, as I suspect many others do, couldn't wait to get on the plane and boarded with a headache.



SYDNEY AIRPORT customer review :  12 December 2012 by M Burgess    (Australia)

Rating : 0/10

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Recommended

Sydney Domestic Airport: Use the domestic airport regularly between Canberra and Sydney. The flight itself is usually 25-35 minutes airport to airport, all being well. However whilst I travel most weeks I have yet to arrive at Sydney on time. Generally you can double the short trip time due to the congestion. Whether arriving or leaving, you are guarantees a wait on the tarmac. Its going to get far worse before any politician gets brave enough to make the decision. Even the appalling train or coach service between Canberra and Sydney is becoming appealing.



SYDNEY AIRPORT customer review :  10 December 2012 by N Bromwich    (UK)

Rating : 7/10

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Recommended

Arrived from Adelaide after a relatively quick flight. Had been to Sydney Airport many times before but we were still unfamiliar finding our way around. Despite this it was inevitably quite easy to navigate, with large facilities available without being on par with the likes of Singapore, and enough there to easily keep you entertained whilst you wait for any connecting flights. We've had mixed feelings with Sydney Airport in the past, though this was a particularly smooth and unspectacular visit.



SYDNEY AIRPORT customer review :  29 November 2012 by K Singh    (Canada)

Rating : 5/10

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Recommended

YVR-SYD-MEL. Arrived in Sydney from Vancouver. Very tired after a 15 hour direct flight. They have very strict quarantine rules/practices. Through immigration in about 30 minutes (although I had to walk fast to make sure I got up to the front of the line since I had a connection to Melbourne leaving in an hour). Baggage took the entire hour I had to make my connection. I could only see 3 baggage belts around and they dumped 3 different flights on the same belt I was waiting on. Seems another flight that came in 10 minutes later than mine had their bags being offloaded first. Missed my connection and had to walk to the Qantas domestic connection. From there, they put you on a bus to transfer to the domestic terminal. The bus can only take so many people and runs every 4-5 minutes. So its a push and pull to get on the bus. On the return leg, the international departure area was congested. No room to sit anywhere. Had to buy a sandwich to sit at one of the cafe's at the gates to use their bar stools.



SYDNEY AIRPORT customer review :  30 October 2012 by Harold Ketterer    (USA)

Rating : 1/10

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Recommended

Our trip of a lifetime started on 26-Sep and included two weeks in New Zealand followed by two weeks in Australia. We departed very early in the morning on 26-Oct from Cairns airport on a Jetstar flight to Sydney where we connected to a Qantas flight to Dallas/Fort Worth. Arriving in Sydney airport, we knew we had to find our way to T1, the international terminal. It was difficult to find signs directing us to the international terminal but managed to see ones that indicated there was a train. Carrying our luggage we followed these signs and found ourselves at a train station where we saw we had to have a ticket to board. Imagine our confusion and dismay when we arrived there to find queues of people waiting to purchase tickets. Never have I been confronted by such a difficult, confusing, and unfriendly method to find conveyance from one terminal to another in an airport. With assistance from a train agent in the area we were able to purchase tickets and wrestle our bags through the gates and get to T1. The sad thing is that we departed Australia with negative feelings based on this experience.



SYDNEY AIRPORT customer review :  28 October 2012 by K Pardoe    (Australia)

Rating : 9/10

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Recommended

Touched down from Singapore just before 1230, straight through immigration with Australian e-passport. On to Customs as food to declare, all ok and on to railway station and was waiting train into town before 1300. The only downside is it costs $15 to get into town from the airport which is extortionate considering its only a few stops.



SYDNEY AIRPORT customer review :  23 October 2012 by Rob Patterson    (Australia)

Rating : 7/10

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Recommended

Over the years Sydney International Terminal has improved out of sight. These days it's clean, pretty efficient, good shopping, good eating, friendly staff and despite the long walk to the southern end of the terminal, its pretty comfortable too. Its no Singapore or Hong Kong, but it compares more than favourably with many major western airports.



SYDNEY AIRPORT customer review :  2 October 2012 by K Davies    (Australia)

Rating : 10/10

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Recommended

I have flown through Sydney Domestic more times than I can count, and Sydney International on 3 separate occasions. From an airport perspective, I found the queues to be very good. Security was fast, facilities are good. Thankfully I generally have a very good experience with the airlines too, but it's important to not confuse Airline issues with the airport itself.



SYDNEY AIRPORT customer review :  20 August 2012 by Marcus Boehm    (Australia)

Rating : 8/10

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Recommended

Immigration and customs into Sydney has improved but it remains a patchwork of busy terminals. I see signs of continued improvements. T3 is delightful. Connectivity between terminals is not seamless.



SYDNEY AIRPORT customer review :  13 August 2012 by M Hertz    (Australia)

Rating : 10/10

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Recommended

Very easy to use airport. Always quick transitions - usually through customs / immigration in less than half an hour. Only thing is having to walk through duty free shops i.e. navigating through aisles to get from point a to b.



SYDNEY AIRPORT customer review :  1 August 2012 by Kevin Tunnicliffe    (UK)

Rating : 9/10

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Recommended

Immigration was quickly done with pleasant officer. Baggage took a little while to arrive onto the belt and we were directed into the green channel after scrutiny of our customs declaration. All completed in about 40 minutes from disembarking the plane.



SYDNEY AIRPORT customer review :  9 July 2012 by Weiyuan Tan    (China)

Rating : 5/10

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Recommended

Went to Sydney two weeks ago. The arrival was OK in the morning at around 9, it took me around 20 minutes to pass customs. Australia has a rather strict quarantine check, but I have claimed and told one officer what I've brought and she granted me to enter through the green pass gate! But my return flight was at around 10 pm and I can't believe that the queue was much longer than I previously expected and people were moving really slow! Until then I realized how small and inefficient the airport was during such busy mid-night peak hours! Eventually I was at the security check point after 25 minutes the staff were just indifferent! When I entered the departure area, I had found that some shops were about to close! Since no WIFI is available, there is really not much you can do at such time. Sydney airport might be a world-class airport by the number of passengers it served, but it certainly not a top-quality airport as far as infrastructure is concerned!



SYDNEY AIRPORT customer review :  6 July 2012 by Yoon Choi    (Australia)

Rating : 2/10

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Recommended

I went to Korea Seoul for my holiday from 25-6 to 4-7. The departing immigration had a short queue since the school holidays hadn't begun. I was pleased with the airports cleanliness, their duty free shops were acceptable. However on then arrival in Sydney after my vacation, I was extremely frustrated with the immigration. Due to the delay of our flight from Seoul, the plane arrived about 1 hour late. I don't know why, but the queue was extremely long. The line went over the 'zig zag' and went deep into the duty free shops. It was almost an hour long which was disappointing in an airport which usually took only 5 minutes. I was even more disappointed to see that the queue (which I was in) was for 'other passports' had only 3 employees. I was even more disappointed when the queue for the Australian and New Zealand passports had 5 employees and their queue was much shorter! It only took them 10 minutes to immigrate. I also witnessed the employees who were having a break just sat there as they talked amongst theirselves. They were shocked when they saw the queue, but took no action.



SYDNEY AIRPORT customer review :  2 July 2012 by Eve Olson    (Australia)

Rating : 2/10

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Recommended

I was disappointed to find that the free transfer from intl to T2 had been discontinued. It's the only airport I've been in where they charge you to go from one terminal to the next. Any other airport I've been in, and that's many, it was free. All over the US, Canada, Singapore, London. I really resent having to pay $5.50 AUD and having to haul my luggage aboard a bus.



SYDNEY AIRPORT customer review :  22 June 2012 by Simon Lee    (Australia)

Rating : 3/10

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Recommended

I travel into Sydney international more than a few times yearly. Our AQIS needs improving. The queue is usually long and confusing. The staff appear uptight and not welcoming. I feel like I must done something wrong and they are trying to catch me. I understand and support that we have to protect our border. It will be better if they see this as a partnership rather than taking 'them' and 'us' attitude. It is sad to travel the world where other countries make you feel welcomed but get opposite reception coming home.



SYDNEY AIRPORT customer review :  8 May 2012 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Small and fairly ordinary Airport. Queuing times are not too long. Well advised to arrive 3 hrs prior to departure for check-in. Small, neat and manageable airport. AQIS staff a little stiff.



SYDNEY AIRPORT customer review :  24 April 2012 by S Bloom    (USA)

Rating : 10/10

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Recommended

I flew in from YVR. Very short line at immigration. While I was looking to get in a line for customs, I was approached by a lady and she asks several questions and very polite. She who stamped my forms and I was able to walk straight out. I flew to Cairns the following week, domestically. Nice, clean and plenty of shops with a very nice food court. Procedures were the same. Return, the international terminal and concourse very clean with plenty of shopping. Nice Duty Free selection. Airport itself very nice.



SYDNEY AIRPORT customer review :  19 March 2012 by K Chinn    (Australia)

Rating : 9/10

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Recommended

LAX-SYD. Stepped off aircraft at 07.00 and was through customs, baggage claim and immigration and then onto Qantas domestic transfer in 25 minutes. Was worried because had an 80 mins connection time, but had plenty time to chill out in Qantas lounge before domestic flight.



SYDNEY AIRPORT customer review :  29 February 2012 by Cindy Green    (Australia)

Rating : 3/10

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Recommended

The time bags take to come out is absolutely appalling. We have been travelling all around the world in the last few months and every airport is so much faster than Sydney. I arrived in Sydney last night from New Zealand and it took about an hour to board in Auckland because everyone was taking on such big bags, it became obvious why when bags took about forty minutes to come out. It is hopeless. Union workforces in Australia are inefficient and frustrating.



SYDNEY AIRPORT customer review :  16 February 2012 by M Eggleton    (UK)

Rating : 7/10

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Recommended

I flew in from Melbourne, and the terminal did seem quite small and old, but nice and clean and easy to navigate. Bags took a while to come out, but I wasn't in a rush so wasn't a problem - might of just been the airline.



SYDNEY AIRPORT customer review :  9 February 2012 by Alan Nguyen    (Australia)

Rating : 4/10

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Recommended

Flew SYD-MEL, check-in was fairly quick and after baggage drop went to the gate. There wasn't much food, but there was hi speed free Internet which made up for it.



SYDNEY AIRPORT customer review :  9 February 2012 by A Lee    (Australia)

Rating : 1/10

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Recommended

I use Sydney Kingsford Smith International Airport almost 2-3 times a year and the domestic airport 1-2 times a year. Domestic airport is okay but requires updated and improved facilities. International airport really needs to learn to speed up the baggage and customs process. The lines are always ridiculous and getting through the baggage check is just unbearable at most times. Inefficiency and unprofessional are two words I would associate with the staff at this airport.



SYDNEY AIRPORT customer review :  28 January 2012 by T Desi    (Canada)

Rating : 5/10

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Recommended

YVR-SYD-MEL. Had 1 hrs 50 mins to make my domestic transfer. Got to Sydney 30 mins early, but being an early morning flight (6 am), figured it may be slow. Navigating through customs and immigration was easy, the lines were ridiculous. Went through immigration fairly quickly but took 2 hrs to collect my bags. Apparently, they combined 3 flights to have baggage on the same carousel. After collecting bags, had to go through quarantine, however the lines were horribly long and I missed my connecting flight. A mad dash to the Qantas transfer desk which is off at the end of the terminal, wait for the bus to transfer to domestic terminal. All in all, SYD fell short of my expectations (and i wasn't expecting much).



SYDNEY AIRPORT customer review :  5 December 2011 by Caranda Schreiner    (Australia)

Rating : 4/10

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Recommended

Sydney is ok as a domestic airport and for international departures, but it is pretty bad as an arrivals airport. Enormous queues and truly awful if you have to connect through here on domestic to international or vice versa. Even allowing 3 hours for a connection is frequently not enough. It is embarrassing for Australia that this is the airport most international visitors first encounter.



SYDNEY AIRPORT customer review :  21 November 2011 by Frank Morris    (Australia)

Rating : 1/10

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Recommended

Come into the international airport 10 times a year. Always lines to go through customs. If you are on 4,5 or 6 carousel good luck. Lines are not marked and get in where ever you can. No one to help, just a complete shambles. Takes me over 1 .5 hours from landing to car. All caused by customs. While waiting look to see how clean the place is and it amazes me it gets dirtier every time. Wake up Australia.



SYDNEY AIRPORT customer review :  7 November 2011 by Matt Feeley    (Australia)

Rating : 6/10

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Recommended

Recently used for a trip to South East Asia. Departure was on a morning flight and check-in went smoothly. Minimal queuing at Immigration control and security. Space available at gates for passenger boarding is limited but otherwise terminal facilities are reasonable. On return the Immigration processing was quick and bags arrived in 20 minutes but the queue for customs inspection was a disgrace. The whole process just seemed to be badly managed. Arriving passengers who were unfamiliar with the Australian Customs process were confused and very few staff were on hand to help.



Sydney Airport customer review :  21 October 2011 by A Shadily    (Australia)

Rating : 3/10

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Arrived at Sydney on Saturday night 8:10 pm and by the time board on Taxi, my watch shown 10 pm. The long queue on custom and immigration was outrageous, after pick up my baggage, another long queue for quarantine and inspection. I could see people seem to lost their way and amazed for the long line. Just imagine if you traveling with young children. I think time for the authority to start reviewing all this feedback.



Sydney Airport customer review :  21 September 2011 by J Cobcroft   (Australia)

Customer Rating :  5/5

5 Star Rating   

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A big improvement on previous visit. Excellent shopping and food areas. Prices on a par with other airports around the world. Departure was a breeze. Arrival was just as smooth. 'E' lanes worked very well. Customs and immigration were polite and helpful. Pick up and drop off easy.


Sydney Airport customer review :  9 September 2011 by A Pickles   (Australia)

Customer Rating :  4/5

4 Star Rating   

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This airport is improving in the main departures areas. The look of the building, the design and the overall appearance of the shopping has improved. The arrivals hall is still dreary as is the ramp to customs. The blue swirly carpet has got to go.


Sydney Airport customer review :  1 September 2011 by J Lewis   (Australia)

Customer Rating :  1/5

1 Star Rating   

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As an Australian Citizen returning home for a recent trip to Auckland I was appalled at Sydney International. Considering that the first people you meet are customs, I am only left wondering why they would put rude and unfriendly people in such a position. The airport is badly run and the transfer through a long and drawn out affair being shouted at and pushed from pillar to post. I left the terminal stressed after a relaxing weekend away. Sydney Airport needs a good shake up.


Sydney Airport customer review :  5 August 2011 by Jackson Hemress   (Germany)

Customer Rating :  2/5

2 Star Rating   

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Sydney International Airport is not the best logical airport. If you fly with a Star Alliance Partner, the check in is at the end of the terminal. You then have to walk all the way to middle of the airport go through passport, and than all the way back. The Boarding gates are small and uncomfortable. The company who manage the airport are only interested in making money, by having lots of shops, but really don't care about the basic infrastructure.


SYDNEY AIRPORT customer review :  18 July 2011 by D Wong   (USA)

Customer Rating :  3/5

3 Star Rating   

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After flying in from SFO, the immigration process at SYD was great. As a frequent flyer, I received an Express pass to speed up thru the immigration lines. The signs to the Airport Link was easy to find. If you are staying in Sydney for a week, I would purchase the weekly pass, which will allow you unlimited access to trains, buses, and ferries. As others have said, the location of the train station at SYD is a long walk. Coming back to the international terminal for another flight was harder to navigate. The Air New Zealand check-in was all the way to the right side of the terminal but the immigration was in the middle of the terminal. Lots more walking. Luckily, I had another Express pass. The terminal is definitely not user friendly. Coming back from my flight and having to transfer to the domestic terminal was a nightmare. Where's the free transfer? Instead, like others have mentioned, you have 3 options. I took the T-bus, which costs $5.50 AUD. If I took train, it would have cost $5.00 AUD. Last thing, if you don't smoke, get ready for the cigarette smell after you depart from the baggage claim in the international terminal.


SYDNEY AIRPORT customer review :  15 July 2011 by Martin Burgess   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Quite simply Sydney Domestic is operating well over capacity. As a regular user there are always delays in getting in and out on time. Just arrived from Brisbane at 10pm with a near empty airport and ground crew still couldn't get steps to the rear doors of our Virgin plane and still had to wait for baggage. Over 45 mins from landing to paying a fortune to go three train stops to Central. Sydney airport terminal is also a complete nightmare for cars.


SYDNEY AIRPORT customer review :  8 June 2011 by Richard Turnley   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Sydney airport gets worse every year. For example if you are flying with Thai or Star Alliance airline and you arrive by train, the train arrives at the far left extreme of the airport and then you have to walk all the way to the extreme right of the airport to the Thai counters. After check in you have to walk back to almost to the extreme left for the immigration desks - once through them you have to walk all the way back to the far right of the airport to the Star Alliance lounges. I wonder if these poor airports actually know how offputting they are and how many travellers shun them.


SYDNEY AIRPORT customer review :  19 May 2011 by K Chinn   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Arrived from Honolulu, got through immigration, picked up luggage and passed through customs in 20 minutes. They didn't even x-ray any of my bags. How good was that?


SYDNEY AIRPORT customer review :  18 May 2011 by J Rose   (USA)

Customer Rating :  2/5

2 Star Rating   

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Recently flew domestically into SYD and had to transfer to an overseas flight. It is inconceivable to me that going from one terminal to another could be so inefficient and costly. There is no tram that runs between domestic and international terminals. Option #1 is a shuttle bus (called T Bus) that runs every 30 minutes (and not on a schedule). Passengers were queued up for this service and it isn't even free - there is a A$5.50 charge for what amounts to an inferior, unreliable service. Option #2 is a city train (called Airport link) which also charges A$5 for transport between terminals. Option #3 is a taxi, which we chose because of a reasonably tight connection. Fare was A$15 and after generous tip cost me A$20. I cannot think of another major airport in the world that does not offer high quality, reliable, comfortable, free transport between terminals. Sydney should be ashamed of this and it is a clear disincentive to use SYD to change planes from domestic to international flights.


SYDNEY AIRPORT customer review :  10 April 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  4/5

4 Star Rating   

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Coming through immigration was a pleasure. Efficient and polite officials, bags on the line a few minutes after landing and short queues for customs. An inspector questioned us while in the queue and sent us straight out. Unfortunately on leaving things were less well organised. The security system was awful. Only two machines operating so the fastrack was merged with the other line which caused resentment, quite rightly, from other passengers who had queued longer. The staff seemed to be doing their best but the fact that only two lines were operating was totally inadequate. This mess completely revised my earlier impression of SYD and had this been my first experience here I would have been very unhappy.


SYDNEY AIRPORT customer review :  4 April 2011 by C Tudehope   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Never had issues in the domestic terminals (T2 and T3). Both are very easy to use and get around with plenty of facilities and lounges to keep one busy should there be a flight delay (given how busy it gets, there is potential for this to occur). In particular, the food court in T2 (Virgin Blue, Jetstar and regional NSW flights) has a great range of outlets with good views of planes moving around. For aircraft aficionados, there are plenty of spots throughout this terminal for viewing planes taking off and landing. T3 is pleasant and is open throughout. It's easy to travel through, yet doesn't have the same range of shops as T2. Staff are friendly, and there is an interesting Qantas Heritage Museum located near Gate 14. Transfers between these terminals is easy through a subway that also goes to the railway station. T1, the international terminal, has just been refurbished and is rather pleasant with a large range of shops to rival other airports worldwide. Going through customs etc. to leave the country is often a speedy process with queues minimal. However, re-entering the country is a lot more difficult, with queues for customs taking a while, baggage taking its time to arrive on the carousel and immigration taking a while to screen everyone and their respective goods. I understand that they're trying to be scrupulous with who and what to allow in the country, but surely there must be some way to speed up the process. A word of advice is to not arrive on a flight between 5am and 9am when most large long-haul aircraft arrive meaning particularly long queues for all arriving passengers. In general, however, it's an easy airport to use, with all facilities that one could need. I've never had to transfer between domestic and international services, although I wouldn't imagine it would be an easy task.


SYDNEY AIRPORT customer review :  21 March 2011 by D Silverstone   (USA)

Customer Rating :  3/5

3 Star Rating   

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A mixed bag. Transfer between terminals is a joke and a travesty. Take your pick between a laughably unreliable and poorly marked shuttle service, or a long hike to pay 5 dollars for a 2 minute ride on the train. On the other hand, staff (including immigration) was generally helpful. One of the most pleasant immigration/customs experiences I've had going into a foreign country. Shopping is good all around, but dining is pretty weak, outside of the pre- security food court in the International Terminal. One thing that would be a big and easy improvement -- MAPS! There are almost no terminal maps to be found anywhere in the airport, making navigation (or figuring out whether to grab a bite before or after security) a bit of a gamble. One would think they'd be on top of that, in a country that has its roots in one of the great exploration and mapping expeditions of all time!


SYDNEY AIRPORT customer review :  28 February 2011 by Albert Chan   (Hong Kong)

Customer Rating :  3/5

3 Star Rating   

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Flying to Hong Kong from Sydney, at the boarding gate, it was extremely crowded and dull, very few seats, but otherwise decent.


SYDNEY AIRPORT customer review :  28 February 2011 by Pete Turner   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Inefficient, overpriced, poorly designed airport is the main gateway. The terminals are a few km apart and serviced by infrequent buses, or a city train that's more reliable but a long walk toting baggage. Add in slow baggage handling times, the inevitable customs and immigration wait, and long walks to the gates and you'll have to allow at least two hours transit here. I've done this farce too many times on the way to/from Melbourne. Never again.



 


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