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Sydney Kingsford Smith Airport
5.6 out of 10  5.6 out of 10
236 reviews



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SYDNEY AIRPORT customer review :  16 April 2014 by B Bockwen    (Germany)

Rating : 0/10

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Recommended

I have had to use it for almost 20 years now. SYD's "improvements" over the years have achieved nothing to improve the experience for frequent travellers. Crowd management is done by amateurs, and you really ask yourself what this place is about when you get to the customs line after 1.5 hrs in the queue only to find that 25% of the counters aren't even open. Overseas visitors are made to feel unwelcome, patronised, their time wasted and their money taken for things that are free elsewhere in the civilised world (such as transport between terminals). Shops selling the usual clutter are everywhere, but real service is hard to find. This airport is not worthy of being on Australian soil. A couple of years ago I was able to route my trip so that I could fly into DRW. What a contrast! BNE is a whole lot better too, and I make that my point of entry whenever I can.



SYDNEY AIRPORT customer review :  3 March 2014 by Indranil Chakrabarty    (Australia)

Rating : 6/10

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Recommended

The best Sydney can do is to train the staff at Quarantine to be a bit more polite. They have an important job to do, but don't have to be so over bearing. Most people are law abiding.



SYDNEY AIRPORT customer review :  13 February 2014 by D Olsson    (Australia)

Rating : 5/10

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Recommended

I think this was the first time I had been in the Virgin/Jetstar section of the domestic terminal and it's almost like they want to remind you that you're not good enough for Qantas. Security was busy and chaotic, with the lines not set up properly. Then you arrive in a noisy, jam packed food court. Admittedly it was 9am but I'd never seen anything like this in the Qantas section at any time of day. Fortunately the food court had a wide selection of good food and coffee (at typically extortionate prices) and a good view of the runway. Free wifi is very slow and has an onerous signup page. They don't seem to air flight announcements - either that or it was too noisy to hear them.



SYDNEY AIRPORT customer review :  3 February 2014 by Alex Tai    (New Zealand)

Rating : 2/10

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Recommended

Many times I have been on delayed flights, which means I pass customs/immigration late and late into the city. That's not what happens at Sydney. Landed early, and the captain announces 'unfortunately we have to stay on this aircraft until a gate is found for us. 30 minutes later, a gate is available. Immigration queues if just appalling. If you have a passport that's not NZ/AU you're out of luck, with queues up to 1.5 hours long. If you have a passport that's NZ/AU you're out of luck as well, as the let International passport holders join your queue. Baggage collection needs refurbishment. Looks dated. Slow and unresponsive. So grateful I'm not connecting to domestic flights. Not at all will I recommend this airport, let alone the disgusting toilets. Customs doesn't even care what you bring, 'go, go, go'. Then when you clear all of that, I've had enough. As I exit customs people wave and shout for people joining their tours like never before. Walk to McDonalds at the other end of the terminal, a queue that's 10 minutes long. Arrived from Auckland, no need to compare. This airport doesn't need a refurbishment. This airport needs to be redesigned and rebuilt. Not acceptable.



SYDNEY AIRPORT customer review :  31 January 2014 by Frank Odds    (UK)

Rating : 2/10

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Recommended

Sydney Airport manages to be the first, among hundreds I have visited over the past 40 years, to charge a fare for the bus that ships passengers between international and domestic terminals. This datum highlights the philosophy behind SYD: its dominant philosophy is greed. The overwhelming impression airside is of a shopping mall with incidental gates for aircraft. Let's hope the management doesn't catch on to the growing outrageous practice of some airports to charge a fee for people to pass from landside to airside. Signage is curiously deficient. Finding the way to the transfer bus involves asking people: the signs alone won't do it. One large male toilet within the airport was entirely unsigned, one deduced its function from a poster at the entrance advising that a female toilet was located further away. One toilet sign near my gate pointed to an area entirely devoid of any such facilities. I did not experience any of the queuing delays complained of by other reviewers. Even so, those who operate SYD need to remind themselves that its function is to provide a place where passengers can find their way out of the airport (in a plane or on the ground) with minimum fuss and expense. Make your passengers feel comfortable with the airport and the business profits will follow.



SYDNEY AIRPORT customer review :  30 January 2014 by Sebastian George    (Australia)

Rating : 5/10

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Recommended

There are ads in the airport right now lobbying for good Skytrax reviews based on the fact they have (limited) free wifi, which is a fair illustration of how out of touch they are. Sydney airport has been a point of consternation to locals and visitors alike for ages, and whilst it has been revamped recently many problems remain. It's expensive and poorly serviced: basic services that are free at world class airports such as baggage carts are definitely not free here. Public transport to the city centre, a mere 10kms away, is infrequent, inconvenient and ludicrously priced. The recent terminal renovations (last 3-5 years?) have done little to improve the public space, the architecture inside and out is remarkably ugly and pokey (low ceilings, little or no natural light in some spots), and the walking route to the gates is deliberately extended and meandering to force you through endless duty free shops. My other regulars Singapore, KL, and Seoul Incheon are all light years better than this place.



SYDNEY AIRPORT customer review :  28 January 2014 by Fiona Fu    (Australia)

Rating : 1/10

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Recommended

Disappointing experience again at SYD airport which I had many years ago, no improvement over the years. Rude security check at the beginning of my overseas journey.



SYDNEY AIRPORT customer review :  17 January 2014 by Anthony Stott    (Australia)

Rating : 3/10

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Recommended

Problems with this airport, especially in comparison to the world's best. The departures hall is quite ugly. Passengers are forced to zig-zag their way through large duty-free stores on departing (immediately after clearing customs) and on arriving (after stepping off the plane). This is a tacky move by the airport. The passenger announcements are loud, unclear and amateurish, as much of the terminal echoes to the sound of whoever is on duty for each different airline, making mostly unintelligible (especially for overseas visitors) and irrelevant announcements about late passengers and so on. The customs section has many problems. The signage for which lane to enter with your passport is rather confusing. The lane for local Australian passport-holders is badly sign- posted. When you step off a plane, you really just want clear, fast info - you don't want to have to stop and stare at a screen to decipher what it means and wait for your flag to show up. The 'Self-Service' Passport check option - intended to save time - has either not worked or left people confused and needing to go to the manned Passport Check on both occasions I have arrived recently. Also, I think it makes a lot more sense on several levels to have an actual customs person stamp your passport and ask you a question or two. The line to clear customs and quarantine has been woefully long and slow on a number of occasions. The Arrival Card used English that was too complicated for my Swiss neighbours. I also feel it is overly complicated and badly set out. In general, it just misses so much of the class, finesse and plain good thinking that you see at the best airports. The domestic Food Hall is fairly tacky and more reminiscent of a suburban food court. On the plus side, the new shopping area in the International Terminal is quite attractive and spacious.



SYDNEY AIRPORT customer review :  10 January 2014 by N Hallani    (Australia)

Rating : 3/10

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Recommended

I live in Sydney and am not impressed with the facilities, security and staff. It is also in some areas of the airport very dirty and very unclean. Also very dated and needs a renovation to a more modern look. I just hope they build Sydney's 2nd Airport soon and urgently before it's too late!



SYDNEY AIRPORT customer review :  8 January 2014 by A McNicol    (Australia)

Rating : 5/10

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Recommended

Sydney International is all about timing. If you depart and arrive after mid afternoon it is a breeze. If you do so before say 11.00am it is a disgrace. With Frequent Flyer status I avoided the check-in queue only to be stuck in an amazingly long outward immigration check at 7.00am. Arriving back at 10.30am the Smart Gates were rejecting 90% of travellers so the queue for Smart Gate assistance and general immigration queues were a disgrace. After that comes the quarantine/agriculture queues and after that the taxi queue.



SYDNEY AIRPORT customer review :  8 January 2014 by F Martin    (Australia)

Rating : 1/10

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Recommended

Domestic terminal. Worst metro domestic terminal in Australia. No newsagent in arrivals, total amateurs in the cafe who took 10 mins to get the order straight and then overcharged us. Flies all over the cafe. Hand dryer in upstairs toilet sprayed foam out of basin all over the room.



SYDNEY AIRPORT customer review :  2 January 2014 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Its an expensive airport and its best to come prepared. Unlike HKG, Changi, Incheon or Dubai which are glitzy bars with wines from the world, Sydney Airport is more like a glass of chilled water on a hot summer day.



SYDNEY AIRPORT customer review :  2 January 2014 by R Mortara    (UK)

Rating : 8/10

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Recommended

Lots of positives having used this airport recently. Fast baggage claim on arrival from Hong Kong meant I was on the train to the city centre 35 minutes after landing. on Departure checking in was quick and the security and border staff was friendly and efficient (the opposite to so many airports these days). Lots of food outlets available which I did not use as I had access to the Air New Zealand lounge. The only real issue is the state of some of the buses used for transfers to hotels. The one's I went on were in a poor state and badly indeed of replacement. One would think a major airport (and the hotels) would demand better from contracted firms operating in the area.



SYDNEY AIRPORT customer review :  31 December 2013 by J Thornton    (Australia)

Rating : 3/10

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Recommended

Arriving from London via Dubai, early morning into Sydney - what a disgrace. Queues going everywhere - staff with no idea where even half the queues went. Needless to say I missed my connection to Brisbane. Once in the domestic terminal there was not much available in terms of traveller services.



SYDNEY AIRPORT customer review :  29 December 2013 by Gaston Armand    (Australia)

Rating : 7/10

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Recommended

The smoothness of the airport is fantastic, everything is where you need it to be, The only thing that I can fault the airport about is the train station access fee which is annoying. The Airport is clean and friendly, All airport staff are always trying to make the passengers experience the best. I have flown many times in and out of Sydney, The domestic terminals is the best terminal as it is well made and designed. I would enjoy my time a bit more if there were more entertainment in the terminals. But other than that Sydney is one of my favourite airports around!



SYDNEY AIRPORT customer review :  27 November 2013 by Charlie Lynch    (Australia)

Rating : 10/10

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Recommended

The food was wonderful, the baggage went through quickly, I was out of customs in less than a minute and I was boarding the plane within 20 minutes of arriving at the airport.



SYDNEY AIRPORT customer review :  15 November 2013 by R Petrig    (Australia)

Rating : 0/10

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Recommended

Transfer from domestic to international by bus dropping people off literally down a 30cm step what happened to safety? ePassports what a joke, even Qantas flight crew were rejected. International baggage claim conveyor hopelessly undersized for the task at hand, full of cases not being claimed. Signs from international terminal to domestic ok a first but then all of a sudden nothing. Then more passport and boarding pass checks and waiting. Bus to domestic terminal just sitting there not loading people, 100's waiting in line then eventually loads but no other buses for another 15-20 minutes. Eventually a bus arrives and driver acts like he's on a leisurely Sunday outing with time to kill. Just arrived from South America their airports and especially bus transfers are much smoother even though they were very busy but flowing. The airport either suffers from insufficient competition or pile of unworthy union rules.




 


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