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Sydney Airport Passenger Reviews and Sydney Airport Customer opinions



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SYDNEY AIRPORT customer review :  19 May 2011 by K Chinn   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Arrived from Honolulu, got through immigration, picked up luggage and passed through customs in 20 minutes. They didn't even x-ray any of my bags. How good was that?


SYDNEY AIRPORT customer review :  18 May 2011 by J Rose   (USA)

Customer Rating :  2/5

2 Star Rating   

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Recently flew domestically into SYD and had to transfer to an overseas flight. It is inconceivable to me that going from one terminal to another could be so inefficient and costly. There is no tram that runs between domestic and international terminals. Option #1 is a shuttle bus (called T Bus) that runs every 30 minutes (and not on a schedule). Passengers were queued up for this service and it isn't even free - there is a A$5.50 charge for what amounts to an inferior, unreliable service. Option #2 is a city train (called Airport link) which also charges A$5 for transport between terminals. Option #3 is a taxi, which we chose because of a reasonably tight connection. Fare was A$15 and after generous tip cost me A$20. I cannot think of another major airport in the world that does not offer high quality, reliable, comfortable, free transport between terminals. Sydney should be ashamed of this and it is a clear disincentive to use SYD to change planes from domestic to international flights.


SYDNEY AIRPORT customer review :  10 April 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  4/5

4 Star Rating   

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Coming through immigration was a pleasure. Efficient and polite officials, bags on the line a few minutes after landing and short queues for customs. An inspector questioned us while in the queue and sent us straight out. Unfortunately on leaving things were less well organised. The security system was awful. Only two machines operating so the fastrack was merged with the other line which caused resentment, quite rightly, from other passengers who had queued longer. The staff seemed to be doing their best but the fact that only two lines were operating was totally inadequate. This mess completely revised my earlier impression of SYD and had this been my first experience here I would have been very unhappy.


SYDNEY AIRPORT customer review :  4 April 2011 by C Tudehope   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Never had issues in the domestic terminals (T2 and T3). Both are very easy to use and get around with plenty of facilities and lounges to keep one busy should there be a flight delay (given how busy it gets, there is potential for this to occur). In particular, the food court in T2 (Virgin Blue, Jetstar and regional NSW flights) has a great range of outlets with good views of planes moving around. For aircraft aficionados, there are plenty of spots throughout this terminal for viewing planes taking off and landing. T3 is pleasant and is open throughout. It's easy to travel through, yet doesn't have the same range of shops as T2. Staff are friendly, and there is an interesting Qantas Heritage Museum located near Gate 14. Transfers between these terminals is easy through a subway that also goes to the railway station. T1, the international terminal, has just been refurbished and is rather pleasant with a large range of shops to rival other airports worldwide. Going through customs etc. to leave the country is often a speedy process with queues minimal. However, re-entering the country is a lot more difficult, with queues for customs taking a while, baggage taking its time to arrive on the carousel and immigration taking a while to screen everyone and their respective goods. I understand that they're trying to be scrupulous with who and what to allow in the country, but surely there must be some way to speed up the process. A word of advice is to not arrive on a flight between 5am and 9am when most large long-haul aircraft arrive meaning particularly long queues for all arriving passengers. In general, however, it's an easy airport to use, with all facilities that one could need. I've never had to transfer between domestic and international services, although I wouldn't imagine it would be an easy task.


SYDNEY AIRPORT customer review :  21 March 2011 by D Silverstone   (USA)

Customer Rating :  3/5

3 Star Rating   

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A mixed bag. Transfer between terminals is a joke and a travesty. Take your pick between a laughably unreliable and poorly marked shuttle service, or a long hike to pay 5 dollars for a 2 minute ride on the train. On the other hand, staff (including immigration) was generally helpful. One of the most pleasant immigration/customs experiences I've had going into a foreign country. Shopping is good all around, but dining is pretty weak, outside of the pre- security food court in the International Terminal. One thing that would be a big and easy improvement -- MAPS! There are almost no terminal maps to be found anywhere in the airport, making navigation (or figuring out whether to grab a bite before or after security) a bit of a gamble. One would think they'd be on top of that, in a country that has its roots in one of the great exploration and mapping expeditions of all time!


SYDNEY AIRPORT customer review :  28 February 2011 by Albert Chan   (Hong Kong)

Customer Rating :  3/5

3 Star Rating   

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Flying to Hong Kong from Sydney, at the boarding gate, it was extremely crowded and dull, very few seats, but otherwise decent.


SYDNEY AIRPORT customer review :  28 February 2011 by Pete Turner   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Inefficient, overpriced, poorly designed airport is the main gateway. The terminals are a few km apart and serviced by infrequent buses, or a city train that's more reliable but a long walk toting baggage. Add in slow baggage handling times, the inevitable customs and immigration wait, and long walks to the gates and you'll have to allow at least two hours transit here. I've done this farce too many times on the way to/from Melbourne. Never again.


SYDNEY AIRPORT customer review :  26 January 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  3/5

3 Star Rating   

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Leaving Sydney this time. The queues were minimal and the staff at emigration pleasant and polite. The only downside is that since revamping the airport you have to travel much further to get to departure gates because you are re-routed through the countless shops making a two minute walk into fifteen to get to the same point. I know airports derive a great deal of income from last minute duty free purchases but forcing you to meander through an overly long corridor past every shop does not endear the airport to this traveller. Apart from that this could be a great airport.


SYDNEY AIRPORT customer review :  21 January 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived 2 hours late on 10th January. Immigration very polite and pleasant. Baggage just arriving on the carousel as we arrived. sniffer dogs well in evidence as we went through customs. A very pleasant experience overall.


SYDNEY AIRPORT customer review :  16 January 2011 by D Kemp   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Arriving at midday in domestic was a breeze. Luggage beat us to carousel. Easy to find way around. Stepped straight into taxi and in our city accommodation within 50 minutes from arrival. I have taken train once before but never again. A taxi to city cost (2 of us) $41.00 including tolls. Return trip cost $31.00 as no tolls out bound. So by train total cost $60.00 and by taxi , door to door $72.00. The extra $12 overall is definitely worth it. Found the airport to be clean, a good selection of shops, food etc and has improved greatly over last couple of years.


SYDNEY AIRPORT customer review :  26 November 2010 by T Hodge   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Used Jetstar in T2. After arrival we joined the short queue for taxi's outside the terminal. There were seven of us and the taxi attendant was very helpful in organising a mini bus for us. We decided to catch the train to the airport from Central Station when leaving Sydney and was quite disappointed. The trains are very old and dirty, and carry suburban passengers out to the western suburbs as well. I expect a better service when you are paying $15AUD for a 10 minute train ride. Plenty of shops and places to eat inside T2. Security was a breeze as all lanes were open. Good domestic airport, but the train service is a massive let down.


SYDNEY AIRPORT customer review :  10 September 2010 by S James   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Utilise airport frequently. Immigration queues terrible, express pass waste of time when only one counter open. Flying in from NZ completed arrivals card with nothing to declare. Showed customs officer who advised to join lane 2, 35 mins later reached front of queue to be told I was free to pass through, ie no need to have baggage x- rayed. Why the 35 minute wait? If first officer checking cards had assessed risk level as low many passengers would have been free to depart minimising wait for everyone. Taxi queue at Qantas domestic terminal worst in the world, large queues, no taxis, no organisation and hire cars parking in lane 1 blocking traffic ensuring nobody gets to go anywhere. Takes c.1hour to fly from Melbourne to Sydney but even longer to get in a taxi.


SYDNEY AIRPORT customer review :  6 September 2010 by B Kerrison   (UK)

Customer Rating :  3/5

3 Star Rating   

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Now the refurbishment is complete the airport looks fairly good. Prices of drinks, food, in the departure lounge however are very high compared with many other International Airports. The choice of food and drink outlets in the departure lounge is very poor. Best to get these prior to entering the Departure Area. The check in and customs staff however are friendly and very helpful.


SYDNEY AIRPORT customer review :  14 July 2010 by Darren Kilminster   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Arrived at Sydney Airport at 5pm. Out through the exit doors within 25 minutes later. Sydney Airport can be a nightmare if you arrive in the morning but otherwise it's fine. On departure checkin and customs quick. People complain about having to walk through the duty free stores on the way to the gates but it doesn't bother me. Just keep walking - you're through it in a minute.


SYDNEY AIRPORT customer review :  1 July 2010 by Pete Hauser   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Having had some diabolical arrival experiences at SYD in the morning peak-hour, I was somewhat dreading the experience as we descended from out most recent flight. As it turned out, there was no need to be concerned at all, because from touchdown to taxi-rank took precisely 35 minutes! Could this possibly be the same Sydney International Airport that we know and love? Seems that the real peak hour is somewhat later than 0630, more likely around 0800, when the queues are much longer and the staff surlier. Quarantine matters were greatly assisted by officials screening passengers at the baggage carousel, and stamping their arrival cards for a quick exit if they were considered a low quarantine/customs risk. All-in-all, a pleasant experience.


SYDNEY AIRPORT customer review :  15 June 2010 by R Carey   (Australia)

Customer Rating :  4/5

4 Star Rating   

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I had to pass through Sydney on my way home to CNS from CHC. The free bus service was great and I was literally at the domestic terminal about 10 minutes after exiting the international. After clearing customs, I was able to drop off my bags at the international airport and they were transferred to my domestic flight for me. In fact, the customs staff did not actually check my bags because I am an Australian citizen. Both international and domestic airports have great facilities, dining, and shops.


SYDNEY AIRPORT customer review :  24 May 2010 by Ian Loftus   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Passed through Sydney's T1 and T2 yesterday on way to Perth from Honolulu. The food selection in the food court at T2 was god, but the place looked like it hadn't been cleaned in weeks - tables were filthy and floor was even worse. The foreign currency exchange booth run by Travelex in the baggage claim area charges a flat rate of AUD7 commission for money change, which is a rip-off if you're only charging left-over foreign currency.


SYDNEY AIRPORT customer review :  30 April 2010 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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A disappointing airport considering the importance of the city it serves. Arrival procedure, including immigration, bags and customs/quarantine not at all impressive. Departure was however very pleasant. Unfortunately Sydney has succumbed to the trend for a huge shopping mall at the expense of other facilities.


SYDNEY AIRPORT customer review :  19 April 2010 by P Sung   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Positive and generally cheery staff on arrival at immigration and customs. I noticed the trolleys around the international arrivals baggage carousels were free of charge (great, because I paid USD4 to use one out front at LAX for about a minute). My comment is actually about the poor transition from exiting customs/immigration to Qantas' transfer/domestic check- in area. The signage could be much better and perhaps the path could be staffed. The experience is that one isn't sure they are in the right place while winding around those corners till you get to the domestic check-in area. I imagine first time arrivals could feel lost. Although I noticed a sign promising improvements (not sure what kind) soon. I have never experienced an easy transition here into the check-in counters, where there is always a large number of passengers at peak times and not enough counters to deal with them. Invariably the staff have to announce imminent flights and then one has to exit the long queue and find a way into another. And please fix the front wheels of those trolleys - when the rubber splays, it feels like pushing a car uphill with the brakes on.


SYDNEY AIRPORT customer review :  13 April 2010 by Stefan Noll   (Switzerland)

Customer Rating :  2/5

2 Star Rating   

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Huge crowds and queues, very long lines at customs. The Dutyfree shops act like an obstacle on the way to your plane. Parking comes at very steep $11 for one hour, while public transport to/from the airport is like a third world country. Immigration and quarantine procedures at arrival can add up to 1-2 hours. Luckily the airport staff and the relaxed aussie mentality make up for a bit of the aforementioned.


SYDNEY AIRPORT customer review :  22 February 2010 by Terry Stokes   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Things have improved. For those who use this airport for international departures will hopefully find that the combined customs area has improved processing times. No queuing. The New shops and walkways have meant that it takes longer to get to gates 51 and above but this is nothing compared to other airports. The new smartgates for epassport holders from Australia and New Zealand certainly makes things quicker as well.


SYDNEY AIRPORT customer review :  13 February 2010 by Eric Simpson   (UK)

Customer Rating :  4/5

4 Star Rating   

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Just arrived from Dubai on A380 and in transit to Auckland. Passengers were greeted at the transfer security are by Godzilla herself shouting instructions in the most aggressive tone possible. Welcome to Australia? I think not. Fortunately I have been through Sydney before, arriving, departing and in transit and I have previously found officials approachable and welcoming. Pity some officials don't realise that they are representing their city and country. First impressions last.


SYDNEY AIRPORT customer review :  31 January 2010 by Kevin Tunnicliffe   (UK)

Customer Rating :  5/5

5 Star Rating   

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The thing which spoils this airport is the outrageous drop off charges in the car park. Many people comment that this spoils their experience. Many changes since my last visit in August 09. The upgrading of the International terminal is still ongoing and I look forward to seeing the finished product in the future. Immigration on arrival was swift and pleasant, bags were on the belt in ten minutes. Shame the incompetent car hire people made us wait 45 minutes to get our car. We were first in line and I feel for the poor souls behind us!


SYDNEY AIRPORT customer review :  30 January 2010 by J Lee   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Every time you go through Sydney airport Intl terminal to pick up passengers, it makes your blood boil. Macquarie have turned the car park into a a narrow maze to maximise car park spots, and have the nerve to charge every person that arrives through the car park. There is no dedicated pick up spot. This makes the car park a total mess to negotiate especially during the peak hours. In addition, if one tries to leave the car park within the '3 mins' to avoid paying the 'car park tax', this is virtually impossible as you have to battle it out with tens of other drivers waiting in line who are trying to do exactly the same thing. It is so frustrating. Sydney Airport has been a total rip off since it was privatised. Unfortunately, the Domestic Terminal pick up points is just as bad.


SYDNEY AIRPORT customer review :  30 January 2010 by Oscar Thach   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Huge crowds, disorganised, very long lines at customs - with many counters left closed and area very small (whole room was full). AQIS even worse than before - bottleneck entrance with no-one organising and leading crowds - complete chaos; somebody will get hurt one day. Picked up by father, paid ludicrous $21 for parking (1 hour). Should really have a free pick- up zone but it seems that they would rather line their pockets than provide good services. Have not seen any improvements since I was here last - not sure what they're spending that $500 million on. Makes me ashamed and embarrassed to be a Sydney-sider, a total disgrace.


SYDNEY AIRPORT customer review :  14 January 2010 by R Bellamy   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Picked my son up last week when he came back from Brisbane. Had a small meal at McDonalds near the long term car park and waited for him to land and ring then proceeded to the 10 min pick up bay area opposite the arrivals door. Excellent idea and no charge if you are in an out in 10 mins. I do agree with a lot of comments on cleanliness and organisation at this terminal. It could be so much better for a major international airport. The parking fees are over the top. They should have first 3 hours free like shopping centres then a fee per hour after that. This would ensure traffic movement and give people a greater sense of relaxation rather than panic at having to 'move on' to avoid the push or a fine.


SYDNEY AIRPORT customer review :  8 January 2010 by Carla Moore   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Why has the arrival pick-up outside T2 been removed? Had a nightmare trying to pick up my daughter flying with Virgin from Melbourne this morning; she was very rudely told to move on by Security who said it was now a "Federal Offence" to stop and pick up. Since when? Finally managed to get her after a dangerous manoeuvre. Airport is trying to force us to park and pay a huge amount for fifteen minutes. Not happy.


SYDNEY AIRPORT customer review :  29 December 2009 by M Thomson   (Australia)

Customer Rating :  3/5

3 Star Rating   

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The transfer facilities from Qantas domestic to international are inadequate. On a recent trip I was dismayed at how inefficient the process was. As noted previously, the queues are long and the waiting area for the shuttle bus is unappealing, disorganised and cramped. One bus comes along every 15 or 20 minutes, although there were at least two bus loads of people waiting at any one time. The result is scores of people left waiting as the bus drives away without them, knowing they will have to push and shove to the front of the queue if they are not to miss the next one. If you need to transfer, avoid SYD at all costs as it's not worth the headache. My transfer from T3 to T5 at LHR was far less stressful, even though I had less transit time than in SYD. Qantas should be ashamed.


SYDNEY AIRPORT customer review :  21 November 2009 by A Ong   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Terrible airport. High prices, compulsory pay for parking, disorganised, dirty and inefficient. Oh and did I say disorganised? I am embarrassed to be a Sydney-sider and to be associated with this airport which I unfortunately have to put up with for all international flights.


SYDNEY AIRPORT customer review :  19 November 2009 by M Dorrell   (New Zealand)

Customer Rating :  2/5

2 Star Rating   

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A dire experience in every way. If you have to make transfers from Qantas Domestic to International or vice versa it is simply appalling and to be avoided if at all possible - go to Melbourne if you can! Horrendous chaotic queues for transfer - I already had my onward boarding pass but there was no facility for me to bypass the lines. Cramped hot little area with few seats where you waited for the shuttle bus - many people didn't get on it and I'm sure that many miss their connections. Woeful state of affairs. Also arriving internationally very long slow lines for both Immigration and then Customs - staff pleasant enough but state of chaos. I cannot believe that things could not be improved particularly connections between the 2 terminals.



 
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