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Sydney Airport Passenger Reviews and Sydney Airport Customer opinions



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SYDNEY AIRPORT customer review :  29 October 2013 by J Busworth    (Australia)

Rating : 4/10

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Recommended

Flew with AC to Canada. Terminal was in ok condition but the never ending duty free department was intimidating. Nice gate lounge and food was expensive but good.



SYDNEY AIRPORT customer review :  2 September 2013 by M Lau    (Australia)

Rating : 10/10

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Recommended

Sydney Kingsford airport was by far the best airport in Australia, in my opinion. Flight landed at 8am on 29/08/2013, walked through immigration smoothly. Collected my luggage from the conveyer after only a ten-minutes wait. The custom was one of the most efficient one I have ever encountered, no time wasted and most importantly with a smile. I was outside the airport 20-25 minutes after I walked off of my plane.



SYDNEY AIRPORT customer review :  28 August 2013 by A McNicol    (Australia)

Rating : 10/10

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Recommended

Landed from KUL at 2015, left the terminal at 2035! The place was totally deserted, quite a comparison to the morning rush of arrivals. Totally recommend evening arrivals if at all possible.



SYDNEY AIRPORT customer review :  8 August 2013 by T Collier    (UK)

Rating : 2/10

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Recommended

Arrived from Melbourne at domestic terminal. Relatively short walk from gate to exit and going downstairs to await luggage. Late change of luggage carousel had everyone scurrying. Unimpressed though that there were no signs up saying that airport train was only going to central and that you then needed to take a bus to your final station if we'd know that we'd have taken a taxi straight to hotel. Different story though when flying out to NZ. Taxi dropped us off near Air NZ check in desks, so that part was a breeze then headed through to the horror of passport control and security. I'll never moan about queuing in the UK/US again after what we faced here, 12 lanes of snaking back and forth to get through passport control (4 lanes) and security (7 lanes). I'm so glad we had checked in early enough unlike others around us who hadn't and were panicking they'd miss their flight. Then we had a very long hike through duty free/other shops to where our gate was.



SYDNEY AIRPORT customer review :  23 July 2013 by David Husband    (Australia)

Rating : 4/10

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Recommended

My latest arrival here was pretty ordinary. Long queues for immigration, a mess with smart gate. The long queues for customs were also a dog's breakfast. 50 minutes to get out, then there was the would experience of the transfer bus. The queue there sneaked right outside, the buses were irregular and very inefficient, waiting 20 minutes. No apologies and the usual curt comments from staff.



SYDNEY AIRPORT customer review :  21 July 2013 by Alan Kneisz    (Malaysia)

Rating : 0/10

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Recommended

I could not believe there is not a free shuttle between Domestic and International. I have been to hundreds of airports worldwide and surprised to find out that you have to pay for a train that is very far from departures. Terrible service, limited signs and I eventually took a $15 cab since I would be late if I took this train that is too far to connect!



SYDNEY AIRPORT customer review :  3 July 2013 by Samantha Tan    (Singapore)

Rating : 0/10

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Recommended

Arrived in Sydney on 8th June (morning). We followed the sign to the immigration counter. We saw a long queue inside the immigration area. It is only after passing through the glass door that I realised that the queue snaked outside the immigration area. We followed the line and realised that this was the same queue that we saw while walking towards the immigration area. Though the queue was long, it was moving, there were officers, whom we assumed to be immigration officials, did some checks and chatted with us. It was all rather pleasant until we reached the immigration area. New arrivals who couldn't be bothered to join the queue has started another queue on the left and cut into our queue. When we asked the immigration officer to control the crowd, she went to 2 gentlemen who were dressed in security uniforms. He just looked and walked away. The airport allowed 2 queues to form.



SYDNEY AIRPORT customer review :  27 June 2013 by Bobbie Kondev    (Australia)

Rating : 7/10

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Recommended

Having used this airport for both domestic and international flights, I don't think it's as awful as it is made out to be, and frankly better than a few other airports I've used in Europe and Asia. My biggest issue is definitely the queues during busy periods, and the incredibly rude customs and immigration staff. No matter how I often I am there, the staff in customs and immigration completely lack courtesy, ie, never smile, are impatient and talk down to people. Although I recommend Sydney Airport on the basis of facilities, I can understand why overseas visitors would be turned off by the attitude of staff.



SYDNEY AIRPORT customer review :  12 June 2013 by S Brown    (UK)

Rating : 0/10

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Recommended

Having arrived from London, we were treated to chaos in the customs area. Having been in London for 3 years I was shocked but the lack of forethought that had gone into the redesign of the area. Signs did not give accurate indications of where to stand, particularly when there were crowds, doors opens into queues, the microchip scanning only works 50 percent of the time and seemed to have been designed by someone who assumed only 4 or 5 people would be using the service at one time. Staff couldn't care less that the scanning area was ineffective and that people were wandering around looking for assistance when the automatic machine wouldn't allow them to pass through. After queuing for the auto machines, I was told the queue for assistance I then had to join wouldn't take long. Having seen the people in the standard queue who exited the plane with me leave the customs area, I then had to stay for another 15 minutes. When I got to the front of the queue there was no apology or explanation for the delay or malfunction of the equipment, in fact the woman was chatting to the other woman next to her about her weekend. Se was rude and when I didn't utter a word when my passport was handed back she commented to her friend that I wasn't very happy in a sarcastic tone. Out in the baggage collection the same issue with snaking queues and lack of movement was evident. The entire design seemed to be based on creating collisions with no forethought to the fact that people had to push huge trolleys throw queues of people with huge trolleys. Unsurprisingly, the woman directing us to aisles for baggage checks was equally obnoxious. There seemed to be no supervision of the staff, who couldn't have cared less about providing any sort of service. ve no customer service aptitude to employ.



SYDNEY AIRPORT customer review :  13 May 2013 by P Jenkins    (Australia)

Rating : 6/10

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Recommended

I used SYD last month for flights to and from the U.S. As a departure airport, Sydney International is an airport of contrasts. For example, the nice leather lounges with the recharging stations and the high ceiling in the central space feels just great. However, as you near your gate, the ceiling becomes really low, and you will find many people just standing around because the seating is far from adequate given the number of passengers. The free wifi has a fairly strong signal throughout the terminal. As an arrival airport, the new SmartGate system definitely speeds up the immigration part of the process. After that, it all becomes a bit more interesting. The problem seems to be that there is not enough floor space between the end of the baggage claim carousels and the customs area. When a couple of jumbos are on the ground, there are long lines wrapped all along the backside of the baggage claim area. To combat the confusion, I looked for the least busy carousel, and then picked a customs line close to it. That strategy paid off though it took some creative weaving around other passengers and walking the long way around nearly all of the carousels to make it happen. It was all worth it in the end. I was on my Route 400 bus outside an hour and fifteen minutes after my plane's arrival. The bottom line: Sydney is one busy airport that services a large percentage of Australia's 20 million people. Be prepared to wait and go with the flow. What the airport may lack in affordable parking, it more than makes up for in its CityRail train station downstairs and even handier bus stops upstairs.



SYDNEY AIRPORT customer review :  8 May 2013 by S Deamer    (Australia)

Rating : 3/10

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Recommended

Arrived in Sydney in SQ231 on the 20th of April. I was very disappointed with the customer service. There was no smile or welcome. Sydney Airport is not customer friendly. The management need to look at Singapore Airport and learn from them. I was very disappointed when I arrived at the no declaration exit. The customs officer there had no respect for passengers. She looked at the people in the queue and said "You know there is another lane open, you guys can use that" in a very frustrated voice. Simply using "please" would have made a huge difference. I feel so sad to see this happen in front of my eyes. And this is the gateway to this beautiful country. Tourism needs support, not a hammering by people who evidently don't care for Australia at all.



SYDNEY AIRPORT customer review :  5 April 2013 by I Wright    (Australia)

Rating : 8/10

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Recommended

I have only one gripe about Sydney International Terminal, why is there no smoking room? I do not envy any passengers having to transit through this airport after a long haul flight (or transfer to a domestic one). It seems every other airport in the world (maybe with the exception of Heathrow) is capable of having a dedicated area for this purpose inside the terminal. Why can't Sydney and other Australian airports? No wonder the front of the airport looks like a giant ashtray!



SYDNEY AIRPORT customer review :  3 April 2013 by Ed Roggeveen    (New Zealand)

Rating : 7/10

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Recommended

I used to think this airport was among the worst I had experienced but things seem to have definitely improved over the years! On the way in I was able to use SmartGate and my luggage was off nearly first so the time between me stepping off the plane and being in the arrivals hall was an unprecedented, extraordinary 9 minutes! On the way back out though the SmartGate facility was not available and I had to stand in quite a long queue. I was delayed nearly 3 hours so I had plenty of time to look around. Found the food options plentiful and was happy with quality (a bit pricey perhaps) and I really liked the Observation Deck, although it needs a bit of an update with the TV screens and a few more seats would be good. Impressed with the bathrooms I used - best I have ever come across.



SYDNEY AIRPORT customer review :  19 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 9/10

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Recommended

Much has been said about Sydney Airport. To their credit, travel through Sydney Airport is never an unpleasant experience. It may not be the size of HKG, KLIA, and may seem squeezed on occasions. But the immigration staff and people running the port are generally polite and helpful. Everything is in its place and everything works. Late night departures are better, as the airport has a light feel. Sydney airport goes through periodic refurbishment's, and everything looks and feels fresh and new. It is an expensive airport.



SYDNEY AIRPORT customer review :  5 March 2013 by Ian Mackay    (Australia)

Rating : 8/10

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Recommended

I use Sydney on a regular basis and I like the airport but it does have its drawbacks. I have to mention the staff, Check in and passport staff have always been friendly and helpful, however, that cant be said for the security staff who always are surly and unhelpful. International departures can get crowded and its not helped by a needless shopping area. There's far too many of them and they are all of the expensive variety including the food outlets. Once checked in you head for security and line up via a maze of lanes that are roped off. Fine when its busy but when its quiet why they don't provide a more direct route to the desks is beyond me. Once through security you head through yet more expensive shops to the gates. Your departure gate will dictate how much walking you have to do. If you need food or drinks be prepared because it is expensive. International arrivals is much the same but in reverse. You head through a shopping complex to reach passport control via another roped off maze and then onto the baggage hall. I've always been lucky and got my bags swiftly. Arrivals hall is always busy and its not helped by, more shops! Depending on your destination will dictate what happens next. Buses / taxis etc are within easy reach, and the hall is underneath International departures. If you have arrived off an International flight and want domestic its not so easy, as the domestic terminals are the other side of the airport. These can be reached in a variety of ways and this is where Sydney lets itself down (other than the shops!). There is a train that you pay for that takes two minutes, but you have to walk the length of the terminal and down a set of escalators because of where the arrival exit has been placed. You can also get a bus, which are often crowded. The third option is a taxi. Whatever option you choose try and give yourself plenty of time, it gets very busy at peak times. I should also mention that the approaches to the airport, like the rest of Sydney can get very busy so also leave yourself plenty of time. In summary I like Sydney but there's far to many shops and arrivals, especially if you need to transfer, could definitely be improved. Walking the length of the terminal to get to the bus / train is not ideal - maybe they designed it that way to get you to walk past the shops!



SYDNEY AIRPORT customer review :  4 March 2013 by Firman Siahaan    (Australia)

Rating : 4/10

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Recommended

It's a hopeless airport indeed. The queue in the customs area was long and horrible. When I arrived I felt that I wanted to get myself out of there as soon as possible. Of course, I have to mention that the parking fee was ridiculously high. It is the most expensive airports for parking.



SYDNEY AIRPORT customer review :  25 February 2013 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Agree with J Osborne. Basics of modern travel have bypassed Sydney somewhat. Not a great first impression of Australia's gateway Airport. Instead of debating and discussing, Sydney should build a large, modern and spacious second Airport forthwith. There is enough traffic to make the present Airport seem cramped and squeezed at peak hours. Arrivals, immigration and customs area wear a very depressing look for a sunny, bright and bubbly town. Don't bring food into Australia and if you do, then do declare it. Also bring along prescriptions and Physicians letter for medicines. Don't bring wooden, leather or soiled objects. When in doubt, declare. Airport shopping is expensive. Sydney Airport unlike some third world Airports has no nasty surprises. But it doesn't wow either. On the upside the Airport is clean and tidy like most things in Australia, and there are quiet zones upstairs in the Airline office area. The Airport is refurbished periodically, so it avoids looking run down. Its neat, tidy, reasonably well organized and a bit boring. There are similar airports in the western world. Then again its not too bad either.



SYDNEY AIRPORT customer review :  25 February 2013 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Do not compare with Changi, KLIA or Dubai. No automated transfer here. No multilingual customer service staff, not spacious. Just works fine.



SYDNEY AIRPORT customer review :  30 January 2013 by J Osborne    (Australia)

Rating : 2/10

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Recommended

We arrived at Sydney airport on our way home to Brisbane after travelling to the UK. After experiencing Changi (Singapore) Heathrow Terminal 5 (London) and Narita (Tokyo) airports, Sydney felt like a cattle shed. Baggage carousels, immigration, quarantine etc are crowded into an area that is far too small to handle the passenger volume, and is dirty, confusing and noisy. We had to "queue" (there was no queuing system, just a huge surging mob) for so long that we missed our connection to our domestic flight to Brisbane. Eventually the mob was funnelled up cattle races - yes, metres long narrow tracks bordered by iron railings - staff communicating by grunts, frowns and finger pointing. Another dirty room furnished with linoleum and hard plastic seats where 200 people waited for one 50 seater bus to the domestic terminal. The bus had to dodge baggage carts, refuelling trucks - and planes before delivering us to an obscure back door at the domestic terminal. As we had not long before experienced the modern automated transit systems of the airports mentioned above which whisk passengers from one terminal to another silently and efficiently, Sydney's transit system seemed so bad that we got the giggles and couldn't stop.



SYDNEY AIRPORT customer review :  28 January 2013 by P Cairnduff    (UK)

Rating : 7/10

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Recommended

A superb airport with everything you could possibly want - reasonable queues, extremely friendly staff, quick baggage claim (particularly after a long haul flight) and plenty of facilities and as I recall, coffee at much the same price as high street shops! Domestic terminal is great too, allowing friends and relatives to accompany passengers right to the boarding gates, as I also noticed in other Australian airports that I travelled through. One thing to be wary of however is congestion on approach to the airport during the morning rush-hour. We took a taxi to the international terminal at 8 am and were stuck in a tailback of around 3/4 mile, while the meter shot up rapidly! The driver told us that these hours are the busiest for drop offs, so do allow yourself plenty of time if travelling then.



SYDNEY AIRPORT customer review :  22 January 2013 by W R London    (New Zealand)

Rating : 0/10

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Recommended

Sydney airport is appalling. More emphasis on retail than on customer service and customer comfort. At least we have been lucky and have been able to go through the express lane for the last few times through. The distance between immigration and the Air NZ gates is long enough without having to negotiate shops, cafes, crowded passageways, lack of signage, etc. It is far too crowded a terminal to think it can be a shopping mall as well.



SYDNEY AIRPORT customer review :  10 January 2013 by S Brown    (Australia)

Rating : 1/10

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Recommended

Both terminals run by Sydney Airport Corporation (this excludes the Qantas terminal) are dirty, disorganised and incredibly noisy. The eating options are barely passable - thankfully most domestic travel is so short you don't need to eat anything. At international, with the exception of one or two outlets, the options and quality are pitiful. The airport's food offer makes airline food seem the appealing option. The shopping is the same offer as every suburban shopping centre and is largely irrelevant to travellers needs and interests. I have not had major issues with Customs or the other government agencies working in the airport which were not essentially the result of poor/inadequate facilities. There is room for improvement in service levels and general pleasantness - but that seems to be an issue worldwide. Sydney Airport is a patchwork of buildings and facilities which scream systematic under investment. The terminals appear to struggle to meet today's traveller numbers and needs - I cannot see this changing in the future which suggests at some point in the near future Sydney will not have a functional airport at all. Sydney Airport is not befitting of a major city and is nothing short of embarrassing for Sydney and Australia.



SYDNEY AIRPORT customer review :  7 January 2013 by M Sharan    (UK)

Rating : 3/10

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Recommended

I can understand how it can be difficult to work out if this is an airport or a shopping centre and how this can lead to the negative reviews on here. It was surprising to arrive at the airport and find the baggage carousel directly behind the immigration line and the exit gates immediately behind the baggage carousel. Usually these are 3 distinctly separate areas at most airports. All 3 areas felt like it took up 10% of the airport space and the other 90% was taken up by non airport necessities (i.e. shopping stores). Baggage took a very long time to reach the belt and my flight was the only one there at the time, and it is not difficult to know why this was the case! Not enough room for waiting areas. Sydney airport would improve significantly if it was turned into an airport with a few shops to keep the traveller occupied rather than a shopping centre with airplanes.



SYDNEY AIRPORT customer review :  19 December 2012 by D Grundy    (Australia)

Rating : 6/10

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Recommended

Departing from Sydney international is certainly not a calming experience. Yes there will always be crowds and queues and major airports. But somehow Sydney makes you feel like your in an extremely noisy shopping mall complete with awful music blasting out of speakers which seem to be everywhere. Security and customs move you through fairly quickly but once you are airside it's just more noise, more like a shopping mall and nowhere really to relax before the flight. I, as I suspect many others do, couldn't wait to get on the plane and boarded with a headache.



SYDNEY AIRPORT customer review :  12 December 2012 by M Burgess    (Australia)

Rating : 0/10

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Recommended

Sydney Domestic Airport: Use the domestic airport regularly between Canberra and Sydney. The flight itself is usually 25-35 minutes airport to airport, all being well. However whilst I travel most weeks I have yet to arrive at Sydney on time. Generally you can double the short trip time due to the congestion. Whether arriving or leaving, you are guarantees a wait on the tarmac. Its going to get far worse before any politician gets brave enough to make the decision. Even the appalling train or coach service between Canberra and Sydney is becoming appealing.



SYDNEY AIRPORT customer review :  10 December 2012 by N Bromwich    (UK)

Rating : 7/10

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Recommended

Arrived from Adelaide after a relatively quick flight. Had been to Sydney Airport many times before but we were still unfamiliar finding our way around. Despite this it was inevitably quite easy to navigate, with large facilities available without being on par with the likes of Singapore, and enough there to easily keep you entertained whilst you wait for any connecting flights. We've had mixed feelings with Sydney Airport in the past, though this was a particularly smooth and unspectacular visit.



SYDNEY AIRPORT customer review :  29 November 2012 by K Singh    (Canada)

Rating : 5/10

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Recommended

YVR-SYD-MEL. Arrived in Sydney from Vancouver. Very tired after a 15 hour direct flight. They have very strict quarantine rules/practices. Through immigration in about 30 minutes (although I had to walk fast to make sure I got up to the front of the line since I had a connection to Melbourne leaving in an hour). Baggage took the entire hour I had to make my connection. I could only see 3 baggage belts around and they dumped 3 different flights on the same belt I was waiting on. Seems another flight that came in 10 minutes later than mine had their bags being offloaded first. Missed my connection and had to walk to the Qantas domestic connection. From there, they put you on a bus to transfer to the domestic terminal. The bus can only take so many people and runs every 4-5 minutes. So its a push and pull to get on the bus. On the return leg, the international departure area was congested. No room to sit anywhere. Had to buy a sandwich to sit at one of the cafe's at the gates to use their bar stools.






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