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Customer Review scoring : Moscow Sheremetyevo Airport
3.7 out of 10  3.7 out of 10
123 reviews



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MOSCOW SHEREMETYEVO AIRPORT customer review :  26 October 2013 by M Fifield    (UK)

Rating : 0/10

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Recommended

The processing of passengers is so atrocious at this airport that many are forced to lose their flights everyday and then the attitude is a rude shrug of the shoulders. This is a fundamental failure of the official system, which does not acknowledge the need for customer service and fairness, proper information etc. I felt that there was also a problem with the air quality at the airport which brought on dehydration symptoms and a headache. Food on Aeroflot flight better than many airlines. Part of the queuing problem is due to the local Russian habit of horrendous queue jumping because there is no supervision to prevent this, the Russian passengers are the majority because of multiple internal flights and it would be unacceptable for the fewer foreigners to fight against this!



MOSCOW SHEREMETYEVO AIRPORT customer review :  15 July 2013 by Olivier Ragu    (Japan)

Rating : 10/10

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Recommended

Just returned from a trip on Aeroflot Business class from Japan to Europe with 2 times transfers at Sheremetyevo Terminal D. Quite nostalgic as my last trip through Sheremetyevo was back in the 80's, when only Terminal F was existing. I found those experiences particularly adequate with no queuing at transfer desk, passport control and security. The only minor drawback was a quite a long walk to the security check as my plane was parked at the far end of the terminal. Airy terminal with an adequate number of seats, retail shops, restaurants. An efficient modern terminal, not the airport I remember during the soviet era where it was raining inside the terminal in some places, and known for the smelly toilets.



MOSCOW SHEREMETYEVO AIRPORT customer review :  3 July 2013 by Farouk Mogheth    (Thailand)

Rating : 5/10

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Recommended

Flew through Moscow SVO from Bangkok to Prague. I still do not understand why Aeroflot hasn't transferred all its operations (wit all Skyteam airlines) to the new terminal D and E. Terminal F is terrible and one of the biggest weaknesses to any airline flying and being serviced through this Terminal. Too small, claustrophobic, minimal to absolutely no seating for flights served by wide bodies, 85% of the pace taken by shops. Definitely a warp time travel capsule from the olden days of socialism (service and appearance). Its a shame since Terminal D and E are spacious and closer to a civilized way of travelling. F should just be demolished. Giving 5 since half of the trip was through the new terminal. Transfer points between F / D and E is too small with elderly female officers who lack any kind of courtesy. Aeroflot as an airlines i great (prices and more or less service standards) but I always dread Terminal F.



MOSCOW SHEREMETYEVO AIRPORT customer review :  3 July 2013 by Y Vasilyeva Postogna    (China)

Rating : 10/10

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Recommended

SU 0205, PEK-SVO (Aeroflot). The flight was easy and one of the best I have had. Upon on-time landing as soon as I entered the airport I felt at ease. It is extremely self-explanatory, if you have a transfer you do not have to stand in line, avoid crowds or even look for a cart. I had a transfer for short haul flights and while walking through the entire airport I noticed that there are many food and leisure options. Free lighting-fast WiFi allowed me to Skype with my family before I joined my next flight. The fast train to the city center is amazing, making Moscow Sheremetyevo Airport one of the most traveler-friendly I have seen.



MOSCOW SHEREMETYEVO AIRPORT customer review :  29 June 2013 by J Newton    (USA)

Rating : 5/10

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Recommended

My experiences with Sheremetyevo airport were all very good, but I was always traveling first class, so didn't have lines to wait in or deal with much else of what I saw. I understand the "surreal" experience described in another review. My first trip to Moscow was like that too, but later on it all seemed much more normal.



MOSCOW SHEREMETYEVO AIRPORT customer review :  10 June 2013 by Peter Thackray    (UK)

Rating : 7/10

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Recommended

HEL-SVO-SVX. Arrived late evening on Aeroflot flight from Helsinki via pier in Termanal D. Reasonable walk to Passport Control which is now all electronic, no need to complete Landing Card, data already captured and available as part of Visa Application Process. Minimal Queuing before heading down escalators to Baggage Claim. Short Wait for bags then past Customs and out into Arrivals Hall. Difficult to find official taxi's which are very expensive. Return Check in is after initial bag scanning. Check-in OK as was Security. Domestic Departures are separate to International Departures. Choice of 2 eating options and various shops, some of which not fully open early in the morning. Free WiFi which was pretty good. Boarding started just prior to departure time but was done quite quickly. Terminal has been upgraded or something recently so things in reasonable condition, flat screen monitors with departure information on as well as TV News screens reasonably available. Everything quite clean and well looked after.



MOSCOW SHEREMETYEVO AIRPORT customer review :  19 March 2013 by E Agamennone    (China)

Rating : 4/10

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Recommended

I did a transit through Moscow Sheremetyevo on a PEK-FCO return flight. Both times the transit took ages (on my way back the passport control desk was closed and 20 people had to wait for about 15 minutes as staff were on a break. The transit desk was understaffed and the two women working there were unfriendly. Other than that, the facilities are ok, free internet with good speed throughout the terminals D, E and F and a decent selection of shops and restaurants.



MOSCOW SHEREMETYEVO AIRPORT customer review :  29 November 2012 by Christian Kerry    (USA)

Rating : 1/10

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Recommended

This is my second time here in 10 years - both experiences awful. I've travelled extensively, and as a result experienced more than 30 airports of all sizes and ages. This is, by far, the worst airport. The staff invariably rude, food overpriced, no rest area for people in transit, duty free subpar, selection limited. I can't stress enough how rude people are here. Avoid at all cost, unless of course you find a really great flight deal with a layover at SVO.



MOSCOW SHEREMETYEVO AIRPORT customer review :  16 October 2012 by Bruce Lambert    (Sweden)

Rating : 3/10

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Recommended

The departure Terminal D is modern and well-designed. There is a need that everything from outside go through screening at all entry points. Free WiFi. Inside I dealt with SAS and terminal officialdom - terrible! It seems SAS has entered an agreement with Aeroflot to use the terminal, but at the cost that bag drop is unavailable until a strict two hours before departure. The difficulty is that road traffic to and from Sheremetyevo is notoriously unreliable, and can take three or even four hours one way. So passengers are forced to schedule extra time, and then the rigidities (and rudeness) commence. Maybe I should feel lucky they let me inside the terminal from the outdoor cold (and that seemed their attitude). Early online check-in doesn't matter. Perhaps you've a nice lounge to go to inside? Too bad. Nobody will pretend to care - SAS staff have developed the cold attitude of Russian officials.



MOSCOW SHEREMETYEVO AIRPORT customer review :  31 August 2012 by Alan Sargeant    (Australia)

Rating : 9/10

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Recommended

Arrived as a transit passenger in Terminal F and departing from Terminal D. Transit process handled seamlessly and well. Had to wait about five hours in Business lounge for onward flight. Lounge had good computer access and reasonable food. Everything was cleaned and it worked to give me a rest before the next flight.



MOSCOW SHEREMETYEVO AIRPORT customer review :  29 August 2012 by Leigh Edwards    (USA)

Rating : 2/10

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Recommended

Never again. I will do anything to avoid this airport. I didn't have to deal with getting from one terminal to another, but I was just in transit, for 6 hours. Arrived just after midnight in the new terminal. It's nice and clean, and there is seating in the transit area and a restroom, but that's it!! It's not that the places were closed, there are none. Nowhere to get coffee, or water, or anything to eat, I didn't see a smoking lounge anywhere, and the few staff who were around spoke almost no English, were unhelpful, bordering on rude. Luckily there was free wifi.



MOSCOW SHEREMETYEVO AIRPORT customer review :  15 August 2012 by T Hume    (UK)

Rating : 1/10

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Recommended

Landed in Terminal F to large queues for a security check with serious looking women who spoke absolutely no English and made no attempt to. On getting through, the terminal was full of smoke as there are no smoking areas, just essentially tables with ashtrays that aren't separated from the main terminal. I was unaware that I was in Terminal F at the time and knew my next flight went from Terminal F, so I went to the area which said "Transfer to Terminal F". Asked a person behind the desk who pointed at the departures boards and said "That isn't part of my job". Another refused to/couldn't talk English, so I had to go on the free Wifi (the one positive of the airport) where I could use GPS to find out that I was actually in terminal F (the mind boggles as to why it claims there's a transfer to F). There's no free drinking water, the shops are all terrible, the terminal is badly designed, and there's not enough space. I've been to close to one hundred airports including rural Chinese airports, but this one is the worst I have ever been to. Never again!



MOSCOW SHEREMETYEVO AIRPORT customer review :  1 August 2012 by M Lee    (USA)

Rating : 1/10

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Recommended

(This review pertains to Terminal F). Seating: there is virtually none on the first floor. Architects did not allow for the numerous (and terribly overpriced) duty-free shops that have been added since. That left a very narrow passage almost completely devoid of any facilities except for a couple of bathrooms and some broken currency exchange machines. You can go to the second floor - there aren't any seats there, either, but at least there aren't any duty free shops, so you can camp out on the floor. For that reason, the second-floor gallery looks like a refugee camp. Transfer times: you are forced to have your passport and boarding pass checked before being allowed to proceed to your gate. No line there as such, just a crowd of desperate passengers and a lone staff member who tends to take long breaks. If you're desperate and your flight is leaving soon, push your way to the counter. Boarding areas are actually enclosed and guarded, and you are not allowed into that area - which is unfortunate, because they have seats there - until shortly before the flight. They do not announce flights, so make sure to make regular runs between departures/arrivals board and the gate to makes sure you're still departing from that gate - ask the staff. Otherwise the flight may leave without you.



MOSCOW SHEREMETYEVO AIRPORT customer review :  8 June 2012 by Roman Stepantsev    (Russia)

Rating : 5/10

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Recommended

Lounges sometimes are packed both in terminals D and F with no tables available, especially in the morning on workdays or late in the evening in the weekends. Airport staff is the same as many years ago, nothing is changing. Taxi service is like in the 3rd world. They should have established a normal taxi service outside the door. The major problem of Sheremetyevo is transportation. From 5 passenger terminals and 1 cargo the road to Moscow is going though a 1-line overpass which is linking to a 3 line bridge of the one of the most busiest highways to St Petersburg, so in most cases people are spending a long time just to leave the airport. This is outrageous. I've not seen it elsewhere in the world, so that 6 terminals would be serviced by 1-line overpass. Waiting in a traffic jam next to the airport for an hour on Saturday night after a 2weeks' vacation is crossing everything out the very few positive things.



MOSCOW SHEREMETYEVO AIRPORT customer review :  11 May 2012 by A Kuschel    (Germany)

Rating : 3/10

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Recommended

Quite a paradox experience, while terminals D and E are new, clean and generally well working, terminal F is a nightmare as it is crowded with useless small shops all selling the same things. There are not enough seats in the waiting areas and transfer from this terminal to the others is complicated because of the security checks (just 2 lines for all transit passengers arriving at F), so if you have to catch a flight you better run! As said, terminals D and E are okay, terminal F rather looks like a 1980s train station.



MOSCOW SHEREMETYEVO AIRPORT customer review :  17 April 2012 by Fedor Kozhevnikov    (Russia)

Rating : 8/10

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Recommended

SVO-MXP. The new terminal D. Check-in was fine and the queue was short. The Passport control was very quick, no more than 2 min and the security check was quick also. At the departure area there was duty free and restaurants. All staff are polite. WIFI was good. Well designed terminal.



MOSCOW SHEREMETYEVO AIRPORT customer review :  14 March 2012 by Josef Sonntag    (Israel)

Rating : 9/10

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Recommended

SVO-PEK return. Good experience, arriving at T-D (new part) and departure at T-F. The problem is the distance between these terminals (no shuttle bus), walking takes about 1 hour. Full of various shops. Waiting area in terminal F is tiny and sometimes crowded. Good vocal and visual info. All officials speak English.



MOSCOW SHEREMETYEVO AIRPORT customer review :  12 March 2012 by M Eggleton    (UK)

Rating : 4/10

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Recommended

One of the worst airports I have ever been to. Rude staff that don't know anything about the flights and can easily send you to the wrong terminal. It's huge and takes a while to walk between terminals. You can practically smoke anywhere as there is no designated rooms, just air conditioners. Food and drink is very expensive, and no comfy seats anywhere. They do have very good free Wi-Fi though which is nice.



MOSCOW SHEREMETYEVO AIRPORT customer review :  17 February 2012 by Y Kiselev    (Norway)

Rating : 9/10

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Recommended

SVO-BKK. Terminal F is old but efficient. Needs more space for restaurants in transit zone. HKG-SVO: passport control took 9 mins, in 15 mins I got my bag and was out. SVO-OSL: terminal E is clean, very efficient, polite and attentive staff at security check and passport control, with both taking not more than 2 minutes to pass. The only complain: not very good WiFi coverage near the boarding gates. But it is free all over the airport, which again has to be a lesson to learn for many competitors.



MOSCOW SHEREMETYEVO AIRPORT customer review :  1 February 2012 by M Suda    (Uzbekistan)

Rating : 7/10

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Recommended

Sheremetyevo has significantly improved in the last few years, with the opening of new terminal buildings and Aeroexpress train linking the airport terminals C, D, E, F and Belarusskiy Station in central Moscow. It's almost a completely different airport, with benches, decent cafes and restaurants. The toilets in the newer buildings are clean enough. However there was an absence of carts both inside and outside the restricted zone, no moving walkways for transfer passengers going from one terminal from another. The new shops are fine, but the older ones at the pre-existing terminal F has some shopkeepers with awful attitudes. Announcements in Terminal C was done in unbelievably fast Russian, the English announcement was strongly accentuated and unreasonably fast. At least one of the "proper" taxi counters at Terminal F seem to operate on a dual system: they will demand you pay an outrageous price. The signs should be improved, why can't they have maps and information centres at the exit? Still, it's a tremendous improvement from the awful prison that was Terminal F and Perviy Sheremetevo (for CIS countries) before renovation. You will be impressed by this airport showing the new face of Russia.



MOSCOW SHEREMETYEVO AIRPORT customer review :  1 January 2012 by A Tukker    (Netherlands)

Rating : 7/10

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Recommended

In the last year I flew twice from AMS via Moscow Sheremetyevo to Asia - once Bangkok, once Hong Kong. In 3 out of 4 times transfer was smooth and quick, although you need to have your passport checked upon transfer. Particularly when they have a lot of incoming flights at once, queues can be (very) long, which happened on the 4th transfer. No problem for me since I had 2-3 hours waiting time but this may explain why some of the reviews are very critical, particularly with short connection times I can imagine this works on your nerves. At the same time on that occasion I saw Aeroflot staff doing really their best to get passengers with short connection times out of the line and get them on their planes. Once you has passed the passport check, transfer between the D-E-F terminals is just a smooth walk, and as Sky Gold with lounge access passing time for me is not different as at any other airport. The other minor risk are flight disruptions - during the April 2010 volcano eruption one of my colleagues saw his Moscow-AMS flight cancelled and without a visa he had nowhere to go for 2 days except the terminal building, until he could plot an escape with a flight to Rome. The plus are the competitive prices that Aeroflot sometimes offers, and their service is quite ok, and for me the risk of a long waiting time once and then is worth that.



MOSCOW SHEREMETYEVO AIRPORT customer review :  31 October 2011 by R Shapurko    (Canada)

Rating : 9/10

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Recommended

I've flown to and from Moscow Sheremetyevo about 6 times over the past 3 years. I've been to what I believe are all of their major terminals (B, D, F, E), with the exception of C. On a flight JFK-Paris via Moscow, the transfer was seamless. We ended up arriving about an hour later than expected, with just over an hour left for the transfer. There were no line-ups anywhere, and, as we'd already received the boarding pass at the Aeroflot desk at JFK, we were directed straight to our gate, with a quick passport check). The staff were polite and gave us clear directions. D and E are the recently constructed terminals - clean, modern and open, with clear signage and info screens. That might seem obvious, but many airports that I've been to lack these basic necessities. B and F are the old soviet-era terminals that have recently been refurbished. They are pretty good and a clear, logical layout. The number of stores is a little limited. There are some good Russian fast food stand there though (like Kroshka- Kartoshka, which sells baked potatoes). Unfortunately, most of the eateries in all terminals are quite expensive, but if you take a minute to look around, terminals have budget cafes (like the Kroshka Kartoshka). Customer service has improved by a lot and staff polite and for the most part will try to help you. Aeroexpress takes you to Moscow city centre, and easy to locate from terminals F, C and D (a walkway connects the train station with the terminals). There is also a shuttle from the other terminals that takes you to the aeroexpress train station. I'd highly recommend the train over taxi or other options. It is cheaper and much faster.



Moscow Sheremetyevo Airport customer review :  12 October 2011 by J Doorn    (Australia)

Rating : 8/10

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Terminal 2F - pleasantly surprised when, after getting in from Budapest, getting out of passport control (from disembarking to getting baggage off carousel) took about 15 mins. The walk to the aeroexpress terminal took longer! To be fair I arrived at 1300 and it wasn't obviously rush hour but I was still very pleased, especially when as the sole Australian citizen on the flight with next to no Russian language skills I expected something to go wrong. What was annoying was the smoking inside the airport- yuck - and the taxi touts. I didn't use the toilets and I just got cash from an atm which was easy enough and I guessed the exchange rates everywhere were going to be ordinary so if the exchange was bad I wouldn't know. All in all a very good experience; probably too good to expect it to happen again!



Moscow Sheremetyevo Airport customer review :  30 July 2011 by Andy Williams   (Spain)

Customer Rating :  3/5

3 Star Rating   

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Moscow Sheremetyevo Airport is essentially split into 3 main terminals - D, E and F. Each one is completely different in terms of age, facilities, and experience. Getting between the terminals was once a chore but all three are now linked making transfers between terminals fairly painless. On my recent visit I arrived in terminal E and had to transfer through to terminal F and found the process to have been made far more complicated than it should have been by the inadequate transfer desk which requires you to pass through a single internal passport control and security desk - given the number of flights bottlenecks can be a real issue. I found the staff at the transfer desk were helpful but very abrupt. Matters were confused by the fact that there were additional staff approaching and assisting those in the queue making the desk and it's staff redundant - but without informing anyone waiting that there was no need to queue if you already held a boarding card, and that irrespective of this the desk cannot issue boarding cards to those without them(???). Terminal F is the older of the terminals and has the look and feel of an authentic soviet era airport - complete with coffee stained formica partitions, 1970's furniture, and a very odd arrangement of kiosks that give it the feeling of an indoor market with narrow winding passages between them. Food and refreshments are VERY expensive (around $10 for a not very good coffee). The terminal is a smoking terminal with 'smoking zones' consisting of ashtrays placed around the terminal but not segregated from non smokers in any way. There is no air conditioning in this terminal and while it was a fairly chilly morning when I arrived, inside it felt stuffy. There is good free wifi access in this terminal. Terminal E is much newer, though equally puzzling. It is a much more spacious terminal, perhaps too spacious as there appeared to be a LOT of empty space with no seating which I found strange. Generally these areas were filled with passengers sleeping. The eating options here appear much more modern but equally as expensive. The terminal is much more open with glass walls, segregated smoking zones, and air conditioning. There was no working wifi in this terminal when I visited. Terminal D is newer still, and much more like the modern terminals you may be used to (think heathrow T5, Singapore, HK etc) and is a much nicer experience. I found it a breeze to walk through to terminal D from E to use the free wifi. There are not so many shopping or eating options here but it is comfortable and well laid out.


Moscow Sheremetyevo Airport customer review :  21 July 2011 by George Sar   (Singapore)

Customer Rating :  1/5

1 Star Rating   

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I was transiting at the airport (Terminal F) on my route to Armenia from Bangkok and I was looking forward for 5 hrs waiting in the transit area. To my astonishment, the transit area was dirty, smelly, and there were no facilities except a few expensive "duty free" outlets and toilets. There are no signboards, or if there are, they are solely in Russian. Staff are rude and English is definitely not a language you can use for communication. There are 2 Automated Currency Exchange Machines but one of them didn't work, and another took my 20 USD bill and didn't return any Russian rouble. When I tried to explain this to the staff, they just wave me away, grinning. Credit Cards are accepted for payment, it's just that CC Terminal doesn't work.


MOSCOW SHEREMETYEVO AIRPORT customer review :  6 July 2011 by N Suresh   (India)

Customer Rating :  4/5

4 Star Rating   

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We were at the SVO airport to catch a transfer flight to Delhi (coming from Berlin). We had almost 5 hrs transit time, so was very relaxed. Luckily both the incoming and outgoing flights were on time. I guess it will be tight if you have a transit time of anything around 1hr, since there might be long queue at security controls and the long walk between Terminal D to F. We had to first go to the transit desk and then they guide you to passport control (transit without visa) and then proceed for security. The signs at the terminal are easy to follow and you don't have to ask anyone. Terminals D and E seems to be new and very well maintained. There are lines of duty free shops through the transit. The bad part is that the air conditioner only works in terminal D and E. You go down the stairs to terminal F and the whole terminal has no ac and it was very hot. Terminal F looks like a shopping mall and extremely crowded. So we spent our time in terminal E. Many shops there don't accept Euro / $$ or the exchange rate is extremely unfavourable. We spotted automated teller machines that converted Euro or $$ to Roubles & it had a more favourable exchange rate. The food and drinks here is actually overpriced. Luckily we did get vegetarian options at a food joint close to Gate 50 in Terminal F. Overall was a good experience.


MOSCOW SHEREMETYEVO AIRPORT customer review :  26 May 2011 by B Bayaraa   (Mongolia)

Customer Rating :  2/5

2 Star Rating   

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I took the flight from PEK to LHR via SVO. It took around 45 minutes to get through the checking and the passport. When I got to information deck there were 3 women in uniform sitting and chatting and I asked in English and Russian how to get to Terminal D? Nobody even actually looked at me. It was really disappointing and not looking forward to fly via SVO.


MOSCOW SHEREMETYEVO AIRPORT customer review :  10 May 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  2/5

2 Star Rating   

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My last week arrival at SVO was a horror story about what they call "transit between terminals". This needs to be explained here to fellow travelers who need to get to, from or via this place safely and on time. The airport now consists of the three buildings. The first building consists of the terminals D,E,F and Aeroexpress train station. All these form a single building. They are connected between themselves both land side and airside. Terminals B and C are around 5 km from this place, are close to each other with no connection between buildings. The gentleman whose report below tells that he was charged by taxi driver a horrible sum of money for the ride between D and F doesn't tell that in fact he had been driven between the two doors of the same building. The different story is the rest of the airport. Aeroflot now has own and codeshared flights operating from terminals C, D, E, F. The terminals B and C are distant and not connected anyhow to the main D/E/F/Rail building. There is no organized transportation for transit passengers to and from B or C. It is your own risk to get to and from there. The only landside options are city bus, light shuttle bus and taxi. City bus can be very crowded and cost 1USD, light bus is infrequent and costs 2 usd, and taxi are the horrible scam after which you will be lucky just to be overcharged. The standard taxi rate between main D/e/f/rail building and buildings C or B is usd 20. Don't pay more! Ask your friends to pick you up. If you go on connecting codeshared flight sold by Aeroflot and arriving in terminal C, you're still not eligible for any free airside transportation between terminals just because it doesn't exist. Don't believe if they tell you it does. When Aeroflot tell you that they are responsible for your "transportation" only between terminals D/E/F it means that you don't actually leave the building and you "transport" yourself by walk. The only exception to the rule is airside "train to plane" service which carries passengers arriving to the airport by train. You can clear security at terminal E and then you are transported airside to the terminals C and B for free. Then after disembarkation from the bus you go landside and then again clear security for your departing flight at terminal B or C. The service is confusing, infrequent and only works one way. Only actually departing passengers with tickets, documents and boarding passes can go. No opposite direction! SVO is the only airport in the world that doesn't carry passengers between terminals.


MOSCOW SHEREMETYEVO AIRPORT customer review :  9 May 2011 by K Goodbourn   (UK)

Customer Rating :  4/5

4 Star Rating   

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I flew to Bangkok from Heathrow with Aeroflot, stopping over at SVO. After landing at SVO it only took about 10-15 minutes to get through passport control and into the terminal. Made the long walk through connecting terminals and found the Irish bar and sat in there until catching my flight to BKK. On the return trip I had a longer stop in SVO of about 4 hours but passport control was pretty quick and then it was just a case of walking between the terminals until I found screens which were displaying information about my flight.


MOSCOW SHEREMETYEVO AIRPORT customer review :  12 April 2011 by G Davis   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived at Terminal F at 5:00am and had to go to Terminal D for an Internal / Domestic flight. The usual crowd of Taxi drivers were at the arrivals hall. One followed me up to the next tier and showed me his 'official' taxi card and prices. He drove me the 1km to terminal D at a cost of 2800 Roubles (60) in his dirty very 'unofficial' car. Russia - where are your police and Airport security?? Why do we have to put up with scum like this at an International Airport. It is fairly obvious that tired and disorientated travellers are in need of getting to connecting flights in a hurry without the need or embarrassment of being ripped off! I visited Russia on business and am sad to say I wouldn't hurry back here! Very Disappointed!


MOSCOW SHEREMETYEVO AIRPORT customer review :  23 March 2011 by Marcel Bogaerts   (Belgium)

Customer Rating :  4/5

4 Star Rating   

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Arrived from Brussels in terminal E and had to transfer to terminal F for my flight to Beijing. Official at transfer desk helped quickly and signposting in the airport was adequate enough to find my way. Waiting time of 3 hours was not unpleasant, could spend it for the greater part in an Irish pub talking to other waiting passengers. Seating at the gate not sufficient. On the return trip the transfer to other terminal took a bit longer to insufficient security staff, but again after this procedure I was friendly shown the way to the correct gate.


MOSCOW SHEREMETYEVO AIRPORT customer review :  4 March 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  3/5

3 Star Rating   

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Yesterday I used SVO for arrival and departure. Terminal F inbound, terminal C outbound. SVO is hit and miss place. Terminal F is an outdated and strangely laid out facility. However, it didn;t took more than 15 minutes to pass immigration, and then to collect bags that had already been on the belt. Then arrivals hall with usual taxi scam. Then easy to find train station with nice food facilities and free wifi coverage. The only minus is unclear sugnage. Walks are reasonably long. Outbound arrived to the airport by train coming to /terminal E. Transfer to terminal C was done by intercity type coach running every 30 minutes around the whole airport including its most remote places. Absence of tunnels under runways located between terminals E/D/F on one side and B/C on another side, makes this ride 25 minutes long, so should you need to arrive by train and to leave from terminals B or C, allow some 60 extra minutes for this transfer. At terminal C security search was a breeze, check in was done online, immigration lines long, but managed to catch my plane as the terminal is really small. Again free wifi, but airside facilities are very poor with nothing to do, uninspiring duty free and overpriced food options of very average quality. Staff unsmiling, but not rude, nothing really unpleasant. This airport is ok when you know what to do and where to go. For first time visitors it must be unbearable and very confusing.


MOSCOW SHEREMETYEVO AIRPORT customer review :  3 March 2011 by J Kwaak   (Korea)

Customer Rating :  4/5

4 Star Rating   

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I found my experience to be exceptionally good. Arrived at Terminal F to a Soviet-looking hallway, immigration and baggage claim took no more than 30 minutes. I had decided to stay a night in Moscow and leave the next morning for Paris, so check-in at Terminal D, which was just as quick. On the way back, I was transferring in Terminal D, and again no problem. It's far from the best airport range, duty free subpar, and restaurants overcharging.


MOSCOW SHEREMETYEVO AIRPORT customer review :  11 January 2011 by Timo Kauppi   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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Terrible airport for transfer passengers. On our flight from Bangkok to Amsterdam we changed flights at Sheremetyevo. There is practically no information for transfer passengers. The monitors only informed about coming flights for the next 30 minutes, and had information on them which was two hours old! Eventually we were supposed to change terminals from F (where we arrived) to E (where we would depart). The terminals are connected with a corridor but there is no signposting at all! The only information we were given is that we need to go to the 3rd floor where Terminal E would be but we had no idea that Terminal F was on the 2nd floor because it is not told anywhere! Apart from bad information and signposting the lack of English does not make it any easier for non-Russian passengers. Furthermore, the restaurants and cafes at the airport are very expensive but most of them do accept euros/dollars which is handy for transfer passengers.


MOSCOW SHEREMETYEVO AIRPORT customer review :  9 January 2011 by Farouk Mogheth   (Thailand)

Customer Rating :  1/5

1 Star Rating   

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One of the reasons why I chose to fly through Moscow was the fact that they have a brand new airport terminal dedicated to Aeroflot and Skyteam. This fact was advertised in the media, was clearly visible in my reservations as well as the ticket. So you can imagine my horror when I saw the plane taxing to the "older" terminal now called "F". The older terminal has not changed and all passengers from Bangkok including me were hauled to the ominous transfer desk that could fit maximum 2 adults. two very angry Aeroflot staff yelling destinations and not names on some transfer passengers who might lose their connections. Total chaos... passengers being barked upon. The destinations were announced by the staff in a very very heavy accent that made it incomprehensible. Security awful with "take off everything including shoes", every single passengers treated like cattle. The same is at the return flight from Prague to Moscow where the flight again stopped at gate F. My staff (3 pax) flew a couple of days earlier and lost their last connection. Left for 5 hours with no assistance, no information and the took them to a substandard hotel and no food. When asking why was the flight delayed, they were sent to a corner like some unruly kids. I wanted to give this destination a try but seems that the management and staff will never get the point of having customer relations. I will never use Moscow again even when all destinations will be using the new terminal. The problem is not in a sparkling new building but in the sad people who work there and treat everyone like a criminal. What an utter change when I flew in from Prague... from smiles and stress free travel to a pit of hell.


MOSCOW SHEREMETYEVO AIRPORT customer review :  24 November 2010 by Peter Goldsbury   (Japan)

Customer Rating :  5/5

5 Star Rating   

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My arrival and departure form this airport was a surreal experience, which is why this review is so complementary. On arrival from Tokyo Narita, the plane was not parked at a gate. As we left the plane, I saw someone waiting with a board with my name on it and I was ushered into a car. We drove in silence around the airport, arrived at some unmarked gates, and I was led into a hotel lounge and told to sit down and relax. There was a bar and food was also available. An immigration officer requested my passport and later came over and returned it to me. My luggage tag was requested and eventually luggage appeared. Friends who were meeting me appeared and we drove into Moscow. This lounge was full of people and I was told that there were four such VIP lounges in the airport. The return trip was equally surreal. Mercedes is the preferred transportation vehicle and we duly arrived at the double doors. This time there was a short walk to the hotel lounge. My e-ticket was somewhere in my luggage, but it was never requested. I was told that with this way of passing through the airport, one did not need a ticket. A little while later, another vehicle took me to the gate. A stern official gave me my boarding pass and wished me a good flight - and I found that had been upgraded. So I found Sheremetyevo a wonderful airport, but this clearly depends on the type of invitation you receive to enter Russia.






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