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London Stansted Airport Passenger Reviews and Stansted Airport Traveller Reports



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London Stansted Airport customer review :  3 October 2011 by Andy Martin   (UK)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

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Queuing times are quick, with check-in not taking any longer than 15 mins, security is usually about 10 and passport control taking around 5 mins. The entire airport, both inside and outside the terminal building is clean and well maintained. Both before and after security, a large variety of shops and food outlets.


London Stansted Airport customer review :  30 September 2011 by P Schofield   (UK)

Customer Rating :  3/5

3 Star Rating   

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Check-in queues are long, make sure you allow plenty of time. Security queues are long especially on Monday mornings, so make sure you have at the very least, 2 hours before the gate opens to make sure you get enough time. Priority boarding at Stansted is wasted money as all it does is ensure you're at the front of the queue and queuing in the hottest part of the airport. On the return trip, the automated passport control is the poorest system I have seen, failing so often they created a special queue for those that the system didn't recognise. One of the main problems was the camera was to the side of where you placed the passport, not directly in front.


London Stansted Airport customer review :  30 September 2011 by M Johnston   (Australia)

Customer Rating :  3/5

3 Star Rating   

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A small international airport with little to do during transit. Quite clean with a few shops and a cafe, free Wifi and smoking room. Quite decent given its size.


London Stansted Airport customer review :  30 August 2011 by G Morton-Alexander   (UK)

Customer Rating :  1/5

1 Star Rating   

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In fairness the car parking is good but the walk from the short stay car parks is grubby, smells unpleasant and was poorly lit. On arrival, having checked in online, baggage drop for Ryanair was poorly manned and incapable of moving the queues with any professionalism. After queuing for 40 mins we were pulled out of the queue for our flight. Once through to departures there was no gate number showing on the departures board, it is difficult to see what food might be available as the food court just runs on with no signs or layout guides readily visible. Toilets are remote and give no indication of distance. Airport was unbelievably hot. Suddenly a sign came up saying boarding at Gate 88 and then within a very short time gate closing was shown. Certainly insufficient time for an elderly lady to walk to Gate 88. Once we arrived hot and bothered having been unable to get to a loo on the way, we found a huge queue and the ramp wasn't even out yet. They called priority boarding once and unless you were at the gate at a sprint you missed it. The airport is stuffy, poorly air-conditioned, badly resourced and serviced by grumpy staff who are indifferent to the customers.


London Stansted Airport customer review :  19 August 2011 by Bob Scott   (UK)

Customer Rating :  2/5

2 Star Rating   

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Stansted immigration control is a shambles. I arrived back Tue evening, on time at 6.30pm and it took nearly 1 hr to get through EU/UK immigration control while my taxi had to wait. It would have been quicker if I was non-EU.


London Stansted Airport customer review :  30 June 2011 by R Keenaghan   (UK)

Customer Rating :  2/5

2 Star Rating   

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We fly from London airports at least 3 times a yr, last week we flew from Stansted-Malaga with Easyjet. All was well until we went through Security with our hand luggage. I told the official as I put my bag, jacket and small bag containing a few items of cosmetics into the plastic tray that my bag contained insulin and other diabetic-related paraphernalia. My carry-on bag was diverted from the main conveyor without any explanation where it sat for more than 5 mins before a male staff member took it to a table and started to empty it out. When I politely asked what the problem was I was told that my plastic bag containing a few items of cosmetics was the 'wrong size' ( I have used this bag at Heathrow x 2, Miami, Cork, Dalaman and Luton) and was directed to a machine where I paid 1 for four bags. I transferred my liquids to the new bag and expected this to be the end of the matter. My mobile was inspected with a geiger like object as was my husband's i-pod. They were then taken to another machine and re-inspected. Nothing was found as there was nothing to find. After 15-20 mins the official indicated that I could re-pack my bag. I asked again, politely, what the problem had been. He then picked up my cosmetic bag, rooted through it and pulled out my mascara - which he hadn't looked through previously. 'This', he said, waving it under my nose. 'It should have been in the plastic bag'. So it took all that time and the emptying of the entire contents of my bag to tell me that. Ironically, he didn't look through the diabetic items - insulin, Novo-pens, needles, a glucometer and testing strips, etc. I am fully aware that Security is of the greatest importance but perhaps their security staff need to undertake further training in dealing with the general public.


London Stansted Airport customer review :  30 June 2011 by K Spilling   (UK)

Customer Rating :  2/5

2 Star Rating   

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Every thing was fine on departure except security control had massive slow moving queues with people everywhere. Other passengers were panicking about missing flights as it took about 30 minutes to clear security. There was just not enough security lanes open for the amount of people in the airport. Too many people seem to be held in the shopping area before being told which gate to go to. We already new roughly what gate our flight would depart from and headed to calmer atmosphere near the gates. I can’t believe this airport was pressing for a second runway when it can’t handle the passengers it’s got now. If you’re not an experienced traveller I would suggest that Stansted is best avoided! On return it took over an hour to get through immigration. Massive queues everywhere, we were held in hot cramp unventilated corridors with no explanation as to why. Car parking very efficient at the mid stay, prompt bus and very helpful driver. I’m seriously considering looking at other airports now even if they are further away. Since you will be stuck in endless queues at Stansted anyhow.


London Stansted Airport customer review :  27 June 2011 by John Maclean   (UK)

Customer Rating :  2/5

2 Star Rating   

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Second time at Stansted and most certainly the last. Two main reasons. Firstly, the truly abysmal and over- priced "fast and no fuss" train service to London. Our trip back to the airport was an shambles. Some issue on the line, appalling communication, and a couple of trains worth of passengers dumped in the car park at Broxbourne Station. Cue chaos. We waited an hour for the promised buses in 26 C heat, and, after concluding that they might never arrive, ordered a taxi from Harlow (40) and missed our flight. Then the shambles that is check in and security. It is almost as though the airport isn't expecting there to be any passengers. It took over an hour to get through security checks - more than half the xray machines were unmanned - and, best of all, we were told our plastic bags carrying fluids were the "wrong size". Luckily the airport can sell you plastic bags for 1. Even better, the official selling the bags managed to keep a straight face when he said the 1 wasn't about making money. So, in summary, avoid the train at all costs. If you have hours to kill, and want to stand in queues for ages, then this is certainly the airport for you.


London Stansted Airport customer review :  24 June 2011 by T Ferreira   (UK)

Customer Rating :  5/5

5 Star Rating   

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Used this airport to fly to Glasgow rtn, Great staff support from special assistance, and also polite staff through security who were very good with my friend who has a learning disability. Nice selection of shops and food outlets. Out of the terminal within 15 minutes of landing. Stansted Express train very good too.


London Stansted Airport customer review :  17 June 2011 by P Ettwein   (UK)

Customer Rating :  1/5

1 Star Rating   

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Returned on a flight to Stansted on 15 June 2011. Flight arrived ten minutes early at 11.45 pm- then followed by a one hour slow moving queue from the arrival gate into the main terminal passport hall. No explanations provided, security staff dismissive when asked why there is a delay-and no apologies from UK Border Agency. Hundreds of passengers stopped in the corridors. This is a disgrace to the airport. Surely they must know how many passengers to expect at any given time as there were no unforeseen flight delays from anywhere. Given a choice (which we don't have) we would never use this airport again.


London Stansted Airport customer review :  10 June 2011 by G Hall   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived back in the UK at 06:15 am on 9 June, transit and baggage claim fine, passports and customs fine. Toilets in the main departures area were disgusting and unusable. Departures drop off point was being vigorously policed by officials with cameras and would allow Pickups in this area so then tried to find our way to the arrivals Pick up point! So poorly signed I roamed around for 10 mins trying to find my way out to the 15 min Short stay, eventually got the idea so called my friend who was picking us up but it was too late they missed the badly signed entrance and ended up in the Red Car Park instead where it cost 2.60 for a 60 second pick up.


London Stansted Airport customer review :  7 June 2011 by A Briggs   (UK)

Customer Rating :  1/5

1 Star Rating   

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Why can they not close some of the utterly useless shops and put a proper number of immigration desks in their place ? It is ridiculous to have to spend an hour in a queue to get through non- EU immigration, and the crowd trying to get through EU immigration cannot have enjoyed it very much more. Add to that the lies about 'every 10 minute departure' to the mid-term car park, and you can only conclude that someone else ought to run this airport. And quickly. Avoid it if you possibly can.


London Stansted Airport customer review :  7 June 2011 by Peter Cullen   (UK)

Customer Rating :  4/5

4 Star Rating   

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I concur with previous reviewers, the immigration queues at Stansted are a disgrace. I use the airport once or twice a year, but I have never known anything other than lengthy queues no matter how many posts are manned. Last week (15 minutes) was better than normal but the depressing thing is that nobody seems to be interested in solving the problem; it has certainly not improved in the past 4 years. It is a shame, because apart from that Stansted is not a bad airport - though I do try to travel with hand luggage only as check-in can be a lengthy process.


London Stansted Airport customer review :  6 June 2011 by Marek Siwicki   (UK)

Customer Rating :  1/5

1 Star Rating   

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There is one very big issue with Stansted Airport and that is the passport control delays that they are experiencing. On landing you are held in corridors in a holding pattern, no doubt as other flights are landing they don't want the passport control hall to turn into a crush. I land at the airport at around 12.30am with two young children both of which were very tired. We then had to queue to get to the passport control area, they were letting people out in batches of 20 or so, then we had to queue to get to the passport check. This was a complete mess. There were no defined queues, just a free for all for everyone to get in the best queue or the right place in the hall. For some reason some of the queues seem to move quicker than others, and the passport checkers are just super slow. It took us around 1.5hrs to get through the security check to then get our baggage. This is not acceptable. It is an embarrassment to our country that the first experience for visitors to England is a 2 hour queue, god knows what is going to happen with the influx of visitors for the Olympics.


London Stansted Airport customer review :  5 June 2011 by P Maidment   (UK)

Customer Rating :  3/5

3 Star Rating   

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Queuing at Stansted Immigration put a total mood dampener on what was a very good holiday. It took us over 50 minutes to get through Immigration.


London Stansted Airport customer review :  30 May 2011 by E Blackwood   (UK)

Customer Rating :  2/5

2 Star Rating   

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Flying Stansted to Rome I was not allowed to use my own plastic bags - forced to pay 1 GBP for four small 20x20cm bags. This is a per-passenger airport tax. What are the profits on this scam? On the way back arriving from Rome late on Sunday night there were disgraceful queues. Held in the corridor and released in batches because immigration was dangerously overcrowded. Then had to wait with my wife for over 90 minutes in the queue. Only two officers working the non-EU line, six officers chatting in the EU section. Several people asked them to transfer staff to the very long queue of non-EU citizens but all were refused.






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