Home Page

 

St Louis Lambert Field Airport Passenger Reviews and Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your St Louis Lambert Field Airport Review

  St Louis Lambert Field Airport Ranking

 

 
Customer Review scoring : St Louis Lambert Field Airport
7.1 out of 10  7.1 out of 10
17 reviews

 



PAGE

1
 






ST LOUIS LAMBERT FIELD AIRPORT customer review :  11 May 2013 by P Jenkins    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

When held in its proper context of a medium-sized Midwestern city airport, Lambert meets or exceeds expectations. An F4 tornado struck the main terminal (now known as Terminal 1) two years ago, and it has taken a while for the terminal to get back on its feet. The proof of the rebuilding and improvement efforts can be seen in Concourses A and C, with sleek, modern facilities. The TSA line moved quickly and was managed professionally. The public transportation system known as Metrolink is clean and inexpensive to use. On the whole, I used St. Louis Lambert Field three times last month and have nothing bad to say at all. I highly recommend using it.



ST LOUIS LAMBERT FIELD AIRPORT customer review :  28 June 2011 by David Manifold   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Lambert has seen better days. Since the "tornado" Concourse C is closed, D is practically deserted with American flights. The airport is way out of date, tired, dirty, crowded, TSA is surly and "full of themselves" you can't imagine the arrogance. Prices are as high as LA but the restaurant service is a joke. I wish I could have seen Lambert back in the day, now it is just dusty dirty and broken down. Very sad and frustrating place to visit.


ST LOUIS LAMBERT FIELD AIRPORT customer review :  28 April 2011 by M McManus   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Used this airport during a day trip to St louis from Chicago. Flew in from O'Hare. Extremely good, cheap and quick public transport to St Louis downtown via the Metrolink, which has stations in both terminal 1 and 2. The airport has wi-fi, but no computer stations, so if you don't have a laptop, you can't get on the internet. The telephones also seemed rather confusing for making international calls. The airport was undergoing considerable refurbishment and building work when I was there (March 2011), so there was lots of dust and scaffolding in the terminal. The terminal maps were slightly wrong, which I assume was due to building work being in the middle of relocating the facilities they pointed to. Good bars and shops, selling everything from coffee to TSA approved locks and hand baggage sized shampoos. Friendly staff.


St Louis Lambert Field Airport customer review : 3 June 2010 by A Boyd

Customer Rating : 4/5

4 Star Rating

The Saint Louis airport is in the process of being updated with a modern and attractive look. Terminal 1 is an architectually significant structure, and it is already looking amazing now that the ceilings are cleaned up, and the colorful LED lighting in the skylights adds a beautiful and energizing light show from both inside and outside the terminal. And with new flooring, ticket counters, new open views to outside, and a new atrium opening up to the lower level, the terminal will truly be a beautiful building. Add to this a raised, brightened ceiling in the lower level, new wall coverings, colorful LED lighting on the structural columns, along with new contemporary signs and a relocated security checkpoint, it will be both efficient and appealing.


St Louis Lambert Field Airport customer review : 9 August 2009 by James Burke

Customer Rating : 4/5

4 Star Rating

Flew on Southwest, so I was in the East terminal. The light rail system is convenient and inexpensive, and right outside the terminal (there are 2 airport stops, one for the East terminal and one for the main terminal). You do need cash for the train ticket, and paying your fare with a $20 bill nets you a lot of $1 coins as change... Security is not bad, but when flying WN one realizes that your fellow passengers are not the most experienced travellers and can make security a rather frustrating experience. The Chili's restaurant inside is not very good, and line-ups are long at the fast food joints, so I recommend arriving having eaten!


ST LOUIS LAMBERT FIELD AIRPORT review : 13 July 2009 by T Kaminski

Customer Rating : 4/5

4 Star Rating

Small, compact and user friendly. Flew from and back to Philly - terminal had flow and the staff was really nice.


ST LOUIS LAMBERT FIELD AIRPORT review : 25 January 2009 by Matthew Ides

Customer Rating : 3/5

3 Star Rating

As both a St. Louis resident and a former flight attendant, I have a unique view of our aging airport. I've walked the entire length of the terminal to pass time on airport reserve. I've been on planes when I had to inform passengers, "sorry the jetbridge is broken today." And I've also been a passenger myself, standing in those long security lines. What St. Louis needs is a new series of gates - designed for the future - with an outlook of hope. St. Louis is not the worn out city depicted by our airport. We have one of the best environments to raise a family with inexpensive housing, thriving second-city-suburbs, and a revitalized downtown. Crime rates are falling, and St. Louis is attracting high-tech business focused in the healthcare industry. No, St. Louis doesn't need to be weighed down with an outdated airport. We need to move forward with new concourses built off the existing (and historical) domed entrance. The flaws in St. Louis' airport may appear daunting to passengers, but I have seen airports around the world. St. Louis' general scheme is not poor - just the final execution. It's going to take a lot of work, but with the right ideas - looking to build anew rather than simply modify - St. Louis can attract passenger and cargo carriers that other cities our size only dream about. Of course my interest in St. Louis is largely personal, but I believe there is an opportunity to be made. The new terminal proposal would eliminate the one-side loading capability of the existing structure. In its place would stand three buildings stretched out in front of the ticketing hall. The center concourse will be connected to the ticketing hall by a gradual ramp that eases passengers through security and into the grand entrance to the new terminals - an open space that matches the size of other grand airports such as DTW. The other concourses will be connected by underground hallways and trams to the main concourse. One will serve primarily international flights. The other will allow Southwest to move into a new home. This leaves St. Louis with a separate East Terminal - room for those charter and private flights that are best kept separate from the rest of the traveling public. These improvements sound extreme, but for a city that made an Arch, for a city that still offers more free activities than anywhere but DC, for a city that is our home - nothing is really impossible.


ST LOUIS LAMBERT FIELD AIRPORT review : 5 September 2008 : by M Nixon

Customer Rating : 3/5

3 Star Rating

Flew into East Terminal (Southwest Airlines). Baggage arrived with in 20 minutes of landing. Took train to downtown St. Louis. Had to walk outside to get train, which would have been a problem during the Winter. Train station will not let you purchase 1-way fare; must purchase 2-hour fare for $3.50. Beats paying 40.00 for taxi. No agents at airport train station, and could not use credit card to pay for train. Return, purchased 1-way fare for 2.00 to airport. Check-in very quick and efficient, probably more to terminal being used completely for Southwest Airlines.


ST LOUIS LAMBERT FIELD AIRPORT review : 30 June 2008 : by S Srinivasan

Customer Rating : 3/5

3 Star Rating

Not a bad airport, though not great, either. Security can be unpredictable; it only took about 2 minutes on my trip Wednesday, but it took nearly 30 minutes on a previous visit - probably because they only have one checkpoint for each set of gates (A, B, C, etc.). There's also a noticeable lack of food choices in the terminals, and the terminals have a rather old, depressing look to them. On the plus side, taxi times to/from the runway and gates are short since the airport is relatively compact, and the light rail (MetroLink) station next door to both the main and east terminals is nice.


St Louis Airport by R Pohle

20 June 2007   Customer Rating : 4 Star Rating

Lambert International Airport compares favorably with many airports. The main building and concourses are pleasant and not as congested and hectic as many other airports. Public transportation excellent. There is a need for late night information and food services.


St Louis Airport by Rolf Heelas

19 January 2007   Customer Rating : n/a

Flew in to St Louis for a few days on business, not the best airport in the world, had the feel like others had mentioned of being stuck in a bit of a time warp, but had no problems. What is great is the metro station which is attached, about 4 services an hour and dirt cheap at $4.50 a day travel. Plenty of airport hotels which are good value and very close to the airport. From US outsider point of view found it very strange to see a medium sized airport with what seems only small regional jets using it

St Louis Airport by M Philipak

28 October 2005

I grew up transiting Lambert from the mid -70's to this day. Back in 1976, Lambert was a jewel and a great place to be moving through. American Airlines did not take advantage of an airport hub and facilities that could be improved greatly at bargain prices, but dismantled the whole thing, obviously thinking that DFW and ORD didn't have enough traffic and weren't quite crowded enough. C concourse is not user-friendly, has an odor problem, and could sure use a decent sit-down restaurant. The good news is that C concourse is now pretty much empty, leaving the post-deregulation zoo-like atmosphere behind. A concourse is busier, as all the "other" airlines gate there. Although they have good service, it is crowded at peak times and still has the same odor problem as C concourse. D concourse, well, what can you say? I long for the days of Ozark's green tails and civil service to their customers. Now D is a ghost town. E councourse is one of the nicest I have ever seen. Southwest hit a home-run here. convenient, good parking, short walk to the gate, short walk to the baggage claim. The only thing missing here is a decent place to eat. The security staff is a joke and an insult to customers. So, with Lambert's expansion closing in on tangible results, and Southwest's new terminal (which is VERY nice), the airport should be attracting some new business by lowering gate and landing fees. Hopefully, this way, they can begin to put some money into renovations of those terminals and possibly return to the glory days prior to deregulation.

St Louis Airport by Craig Pirner

10 July 2005

Many of the complaints about Lambert airport (run down facilities, dark baggage claim area, falling apart parking garage, etc.) are true. In terms of facilities, it is probably not among the nicest airports in the United States. There have been some recent improvements, however. The American terminals have new carpet, there's a few new dining options (Chili's, Wolfgang Puck, etc.), and even some stores (like a Brooks Brothers) that are opening soon. All of this should help! American's service reductions have reduced their gate presence to only the C concourse, so making a connection in St. Louis is relatively easy; you typically don't have to deal with the constant gate changes that plague other hubs. The service reductions do mean that more service to St. Louis is done on regional jets. The D concourse is now pretty much empty, so if you remember St. Louis' "glory days" as a bustling TWA hub, you will likely find that depressing. A suggestion: if you are an originating passenger in St. Louis and you see a big security line at the C concourse entrance, try going over to the B concourse. There's rarely a line at B. The B gates serve the prop planes, but as soon as you enter the B gates you can take a short walkway to the C gates and avoid the security mess.

St Louis Airport by Chad Koehnk

3 February 2004

I have been living in St. Louis for 4 years now and frequenting it often. The airport is probably one of the worst in the country, however it has its positive notes. 1) There is a metro (light rail) train which pulls up directly to the airport and can take you to anywhere around 20 locations around St. Louis. In a matter of 30 minutes (about the same as driving) you can be in the shadow of the arch. It makes it nice for layovers. 2) The food is interesting. The Burger King both inside and outside security are not too overpriced, and the California Pizza Kitchen is fantastic (although expensive)

St Louis Airport by Scott Robert

26 August 2003

Lambert always seemed run downed and depressing to me. I used it a few times with TWA, but won't fly on anything that has to bother with stopping in St Louis.

St Louis Airport by M Devor

31 July 2003

I found the previous comments about St. Louis Airport amusing. They are true and it is an old airport. I used to transit St. Louis many years ago when we flew TWA. It was nice back then. What happened? It is old, run down, and not comfortable at all. The walks out to the gates take forever and the eating places are terrible, unhealthy. They need to re-do the entire airport. It probably doesn't matter. American took over TWA, who had bought out Ozark. AA is planning on scaling down its new St. Louis hub (having O'Hare and DFW, so excessive) so there won't be much there before long, save Southwest. St. Louis is actually a good location for a hub. One positive, they actually do have a fair amount of airport hotels in the area.

St Louis Airport by Jeffrey D Sarver

3 November 2002

I have practically grown-up transiting St Louis' Lambert Field. Like all other airports it was once a pleasant experience, before the hub and spoke system destroyed all civility in the flying experience, especially in the larger airports. As airlines disappeared after deregulation of the industry in 1978 and huge, omnipresent carriers, like TWA which used reign at STL, took over the show, STL became a nightmare and remains one to this day. STL is one of those horribly designed octopus-airports. You have a choice of walking down one of the two endlessly long gate corridors (running is usually the mode of transport unless you are lucky enough to snag a golf cart or wheelchair which isn't easy given the hoardes of the elderly travelling cheaply on Southwest airlines which hubs there) and when you finally have arrived at your gate of departure there is rarely anyplace to sit, but that usually doesn't matter because boarding has already begun and one is lucky to have made it in time from the connection gate 1/2 mile away in the dusty old bus-terminal-like annex used for the commuter planes that buzz like flies in from all over the midwest! Not a pleasant experience. If you are travelling point to point on any other carrier besides American or Southwest you will not have to wear your running togs because all the other airlines are stuck in the little old terminal off to one side. The only advantage to that quaint old building is that it is next door to the restaurant, which has since become an enormous McDonalds. I may be wrong but I don't think there is a proper dining facility at STL any longer. Anyway the other advantage to arriving at the old terminal on the other carriers is that you can get out of the airport very quickly, which is a good thing. My point being, don't join American's frequent flyer program just because you do business in St Louis alot, stick to your hometown carrier. If you are strictly into "cheap" then STL is the place for you. Southwest is rapidly gaining strength in that market. That's good because the money you save on flying like a heifer to market is that you can then afford a hot-dog and beer at one of the grossly expensive junk food emporiums that abound there. The hot-dog stands (ubiquitous in St Louis Airport) and dirty bars are grossly over-priced unless you want a half-gallon-sized plastic beaker of Budweiser which is the most cost-effective purchase in the gate areas, not to mention the fastest way to numb yourself to the chaos around you, that is if you've managed to miss your flight or arrive in time to sit down and dry off for a few moments before running to your connection. I no longer transit STL when visiting "home". It's too degrading. Every time I have found myself in the vortex of that maelstrom in one of those endless arms to infinity I find myself meditating on Dante's Inferno and wondering which circle of hell I have landed myself in this time. I doubt very much if American Airlines can improve a bad situation that TWA didn't seem to notice. The airport staff, once past the check-in counters, are nasty and unhelpful and slightly threatening more often than not and clearly hate their jobs. So, if you are going to the Midwest, which is a nice place to go, skip STL and use Chicago O'Hare. At least at ORD you will have a choice of airlines to fly, meaning lower airfares if transiting on to the west coast or the southwestern US.
 










 


PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 







top

back to top


St Louis Lambert Field Airport Reviews St Louis Lambert Field Airport Passenger Opinions St Louis Lambert Field Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax