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Customer Review scoring : Split Airport
7.3 out of 10  7.3 out of 10
11 reviews

 



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SPLIT AIRPORT customer review :  10 October 2013 by Peter Thackray    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Small airport mainly serving the leisure traveller. Large single level car park at the front of the terminal building and steps up to the main entrance (ramp as well for trolleys etc). Various Check-in Desks on the right hand side which can get quite busy when a wave of flights depart within a few minutes of each other (eg 3 fights to UK within 1 hour). Security the usual arrangement then Passport Control and an escalator upstairs to the Departure Lounge. A bar/cafe at each end and a reasonable Duty Free. Boarding is done walking down stairs and across the tarmac to the waiting plane. Arrivals is again relatively easy with a walk across the tarmac, Passport Control and Baggage Reclaim. In Arrivals there is the usual selection of banks and car rental companies and an Information Desk. Interestingly there is a spiral staircase at the left hand end of the building which leads up to a bar and restaurant which gives very good views of all the aircraft arriving/departing and the apron - this is for anyone to use and provides a good waiting spot. It is a holiday airport but there is WiFi connections but not that many seats.



SPLIT AIRPORT customer review :  20 August 2012 by J Ind    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrived in Split from Vienna last month. The overall experience was horrific. We got off the plane, there were no buses to take us to the airport. Instead, we had to walk in hot weather led by the ground staff who signed us to stop every once in a while to let the planes and ground transport drive by - scary experience! Finally, we got to the airport building with no air conditioning and joined the longest passport control line I have ever seen in my life! There were no separate lines for locals and foreigners, I could not see any signs and followed the crowd hoping for the best. Security personnel seemed unprofessional and socialized a lot with each other, thus adding to the waiting time. After 1.5 hours I was finally through.



Split Airport customer review :  11 September 2011 by P Courtine   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Departure to Luton. Took public bus number 37B from the city centre, which costs 16 Kn and takes about 50 mins. That particular service stopped just outside the airport on the main road (a 2 min walk to the terminal entrance), but I think most 37 buses stop in front of the building. Check-in was quick and efficient although staff weren't that friendly. No queue at security or immigration, the departure lounge was cool and airy. It faces the runway and aircraft stands, so there are some great views. Drinks from the bar expensive (500 ml bottle of Coke Zero was 25 Kn), but it was the only place after security to buy food or drink. No shop after security sells newspapers or magazines either.


Split Airport customer review :  10 November 2010 by M Brooks   (Croatia)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Split is very efficient (except perhaps for Saturdays during the summer). I have never waited more than ten minutes for luggage and if you are flying Croatia Airlines (or Lufthansa or Austrian) and have status with any Star Alliance airline, check-in is a breeze. Security is okay - if it is really busy, they have up to three machines, but usually only use one during the off-season. Duty free is limited to one general shop and one for perfumes, there are two small bars (only one of which is open off-season) for drinks in the lounge and a restaurant/bar before security. They recently opened a business lounge so that may help if you're flying biz. All in all, it's a pretty good airport for the business traveler but maybe not such a great one for the holiday traveler during July & August.


Split Airport customer review : 21 July 2010 :by Michael Haugh

Customer Rating : 4/5

4 Star Rating

Split is a small but efficient a bit like Croatia itself. It gets crowded at high season but it processes arrivals and departures very effectively.


Split Airport customer review : 20 December 2009 :by C Cater

Customer Rating : 4/5

4 Star Rating

Used Split Airport in early September. Arrived early from Southampton at about 1pm - bus to terminal - passport check was quick and luggage was waiting for us on the carousel!!! Check-in at Split was quick - no queues - our Flybe plane only carried about 100 passengers. Departure area has lots of seats. Cafe prices high - buy drinks etc in town before you travel to the airport! Toilets clean. Good experience at this airport.


SPLIT AIRPORT review : 30 May 2008 : by M Burtenshaw

Customer Rating : 4/5

4 Star Rating

The road to the airport is single carriageway for much of its length and the journey takes about forty minutes from the centre of Split, but the taxi driver said that in high season, it can take much longer.The airport itself is small but clean and modern, and seemed to be efficiently run; check-in and security was fast. I flew out on a Saturday morning, which seems to be a busy day for the airport because the departure lounge was very busy. There is a single set of lavatories, for which a long queue had built up, and one small café which was also struggling to cope with a long queue. Incidentally, this is the only place where you may buy bottles of water or soft drinks as the only shops are two large duty free outlets.It was possible to find a seat, and large windows overlooking the runway and apron provided a welcome distraction when waiting to board.


Split Airport by Heather Southworth

11 September 2007   Customer Rating : 4 Star Rating

Arrived around 11am at Split from Manchester. Airport not too busy only about 4 other aircraft on the tarmac. Very swift passage through the building and out to the awaiting coaches. Return journey. Told by rep that airport very busy on a Saturday in high summer with up to 100 flights! Told that this is only a problem during high summer- hence why Split Airport is still relatively small. Had a stroke of luck though when our tour rep rang ahead and informed us that the outside check-ins had been opened just for us! Walked straight off the coach and to the three/four little desks that are positioned outside under canopies. Baggage checked in and x-rayed here and put straight onto a luggage cart, you cannot get better than that! I admit we were lucky as inside the terminal there were large queues for checking in- but surely in high summer queues are to be expected. Security relatively swift, much quicker than the 30-45 minutes of queues in Manchester which Was a nightmare. Departure lounge small and only two small cafes and a couple of duty frees which were extremely busy. Staff in airport were friendly enough, toilets were kept clean and tidy, certainly alot cleaner than the ones at Manchester. Had to be bused out to the plane which was only a short distance away (had walked to terminal from aircraft on arrival) but the airport was a lot busier than when we had arrived. So yes Split Airport is Busy during July, August but I could not complain and felt that they did a good job for such a small airport.


Split Airport by H Bradley

23 August 2007   Customer Rating : 1 Star Rating

A nightmare to check-in - It took over 90 mins to check-in for my flight, it was taking at least 10 to 15 mins to deal with each person. The departure lounge was completely unsuitable for the amount of people; large queues for the toilets, café/bar and only seating for half the people. It was also very difficult to get information about the length of delays, as these weren’t post on the information board. It was a Saturday in August and probably one of their busiest times but it rates as one of my worst airport experiences.

Split Airport by Leslie Cadwallader

24 July 2006   Customer Rating : n/a

Split Airport on a Saturday in mid-summer is obviously a different experience than reported by your previous correspondent. It is simply overstretched by the sheer volume of flights. Arriving wasn't too bad, though we did have to queue for several minutes to get out of the baggage reclaim into the arrivals hall. Departing was awful. We had to queue to get into the terminal building itself and then join any check- in queue once we were inside as the only airline which seems to have a separate designated check-in desk is Easyjet. For all the others it is a free-for-all. It took us about 45 minutes to reach the head of our particular queue, then we had to fight our way back through the queue behind us and across the hall to access Security and Departures. Security itself was fairly swift and efficient, but upstairs in the Departures lounge itself, there was more congestion with queues for everything including the loos (it took our daughter 20 minutes at least to pay a visit!). We were lucky: we managed to find two seats for the three of us to share while we waited for our flight to be called. From what we could see the airport itself could be as congenial as your other correspondent suggested, but it is not really equipped for Saturday summer schedules. (There seem to be far fewer flights in the week - we stayed on an island across from the airport - so I'd advise prospective visitors to try to avoid flying into or out of Split at the weekend).

Split Airport by Andrew Mortimer

11 December 2005

Split Airport was a nightmare to find from the city but once there I was pleasantly surprised how efficient it was. Check in was swift (well done British Airways) and the transition through customs and onto the aircraft seemed a breeze. Great area whilst waiting for flights with a well stocked duty free shop. A pier to the aircraft would have been nice, but overall a good experience.
 


 



 


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