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Customer Review scoring : San Luis Potosi Airport
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San Luis Potosi Airport customer review :  27 August 2010 by C O'Neill   (UK)

Customer Rating :  5/5

5 Star Rating   

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A very small but easy to navigate airport. It is small to the extent it could kind of be a bus station. I arrived in Mexico through SLP but did not depart from this point, thus my experience is based on arrivals only (However I could see almost the entire airport anyway). Upon arrival I was greeted with very friendly immigration officials. I left my information documents that I was given to fill out en-route on the plane, I didn't realise until I got the counter and went to hand them over. The friendly official was extremely helpful and gave me replacements and helped me fill it in as I looked tired. My bags arrived very quickly through the small carrousel and I was able to pick them up and move to a customs check point. At this point you are randomly picked for checks. I was picked, however I was dealt with by another very friendly and helpful official who made me feel very welcome to Mexico. Finally I took a taxi to my hotel. Once out of the control area, there is an area with information and helpers on hand to get you a well priced taxi or bus into town. Overall a great little airport that punches well above its weight that could serve to much larger airports as an example of good customer service.











 


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