Sarajevo Airport Passenger Reviews and Sarajevo Airport Customer opinions
Sarajevo Airport customer review : 4 July 2011 by I Hodzic (Canada)
Customer Rating : 4/5
Not much to complain about, nowadays there is bus service offered by Centrotrans bus company and GRAS as
well from airport to down town. Personnel at check-in counter need to be more friendly, for example our flight to
GOT via BUD was cancelled by Malev, but we were issued tickets to fly with Austrian and people at check-in counter
were making faces, exhaling loudly while printing boarding passes for flight via VIE.
Sarajevo Airport customer review : 8 May 2010 by D Mitchell
Customer Rating : 3/5
Very small but clean and cozy airport, with only 3 gates. Going through the passport control
and customs was a breeze. I do agree with the previous comments about taxis. There is no
public transportation from the airport to the city, so unless someone is picking you up or
you're picking up a rental, you're forced to take a cab, which will routinely rip you off and
not even turn on the meter. For a 10 minute ride, I was charged 25.00 marks (currently USD
$16.30)! If you can arrange some type of transportation other than the taxi, my advice is to
SARAJEVO AIRPORT review : 20 January 2009 : by M Prelec
Customer Rating : 3/5
Small, very clean, and efficient from security check through check-in, immigration and baggage
claim. But it's not really a hospitable place: there's no restaurant, only three cafes
offering the same things (little or no food); a very modest and unappealing duty-free shop and
a newsstand selling only local-language press. If you have to spend time here, you're out of
luck. Don't take the airport taxis which all overcharge; instead, call the official city cabs
by dialling 1515, they arrive quickly and charge the (relatively low) official rate.
Sarajevo Airport by Edin Dzano
10 January 2008 Customer Rating :
Its very small but convenient airport. There is small duty free area and coffee bar in upper floor
after immigration, and also one coffee bar before immigration. Toilets are clean. Immigration
procedures on arrival and on departure are simple and fast.
Sarajevo Airport by Peter Cullen
28 August 2007 Customer Rating :
I have arrived and departed SJJ several times in the first half of 2007 and find very little to
criticise . It is fairly small and not very busy so check-in, luggage handling, passport checks, etc.
tend to work quickly and effectively. I have only encountered helpful and friendly staff in all areas.
One criticism is that there is no public transport to the airport except taxis - and you should agree
the price before you get in. I did once walk from the nearest tram stop, probably about 1.5km, not
recommended even with only hand luggage, particularly when it starts to pour with rain halfway!
Sarajevo Airport by Andy Chung
29 December 2006 Customer Rating : n/a
It is very clean and the toilets are cleaned by the crew literally every
20 minutes. I was stranded in this airport for more than 6 hours due to
fog, which Sarajevo suffers during the winter months of December to
February. It is funny, kind of similar to the rest of Sarajevo, in
regards to hospitality. They are either very friendly with a big smile
or just very ]rude and disinterested. For example, the people at
currency exchange, information desk, baggage claim and check in just
couldn't stop smiling. But the people at the security and ticket
counters were rude. Ticket counter agents, any request such as air fare
inquiry, schedules etc. creates extra stress for them that they make you
feel guilty for being a human being! For instance, the lady at the
Croatia Airlines ticket counter, all I wanted was the air fare from
Sarajevo to Munich, and she rudely yells at me and say we do not sell
tickets from Sarajevo, which doesn't make any sense to me whatsoever.
Sarajevo Airport by Zahid Krkic
4 April 2004
I traveled thru Sarajevo Airport many times. My first was 1999. airport was in rebuilding phase it
was really bad. In 2002 I was surprised by work that has been done at airport.
building with two jetways, open view of apron and runway. This is a really small but nice
airport. This year they added new terminal radar too. Staff at SJJ airport is really nice and
Airport by Mark Guthrie
This is a very pleasant airport to use. It was reconstructed recently and is light and airy. Check
in is conducted efficiently but be advised that staff can be extremely zealous in enforcing baggage
allowances. One colleague recently had her hand baggage weighed and charged for the excess. The
airside waiting areas are spacious and the area beyond the security check affords a good view of the
runway and aircraft activity. Passport controls both on departure and arrival are applied without
excessive delay and it's never too long before luggage appears on the conveyor belt.
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