LOADING THE REVIEWS

Home Page

 


San Jose (CA) Airport Passenger Reviews and San Jose Airport Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your San Jose Intl Airport Review

  San Jose Intl Airport Star Ranking

 

 
Customer Review scoring : San Jose Intl Airport
5.6 out of 10  5.6 out of 10
18 reviews

 



PAGE:   1 | 2 |

 






SAN JOSE AIRPORT customer review :  27 March 2013 by M Vlahogiannis    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I have been both a traveller and also a person picking up a traveller from SJC. Being a passenger, the SJC airport is nice and updated. The only bad thing is the length of walk of certain terminals and terminal to baggage claim. It can be a bit far depending if you're terminal is the farthest from baggage claim. Now, as a person picking up a traveller from SJC. From terminal A, it is fine given departures are on the right side and pick ups from baggage is from the left side - not much of a bottle neck affect. However, from terminal B, it is terrible. The departures are on the right and right after is baggage claim, therefore, causing bottle neck affect. Did the architects not see this would happen? The baggage claim area should be further down or same as terminal A on the other side therefore not causing much traffic!



SAN JOSE AIRPORT customer review :  3 January 2013 by Dan Cooper    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Terminal B hideous for elderly. Walk from Southwest to Baggage - no moving sidewalks, no electric carts visible.



SAN JOSE AIRPORT customer review :  14 September 2012 by Francisco Sevla    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

The new terminal B is quite nice, but the walk from check-in to boarding is long with no other way to get from one to the other. There are excellent places to eat and shop. It is much closer to fly into or out of SJC than SFO and Oak. The airport does need more non-stop cross country flights and international flights too.



SAN JOSE AIRPORT customer review :  25 August 2012 by Rob Brook    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport several times over the past decade, at various times of the day and on long and short haul flights. A small, pleasant airport where it is usually possible to find a quiet corner. Staff are helpful and usually smile. 'Dining' is American fast food variety, and expensive. Pay the $26 departure tax in advance at your hotel. Avoid the post-security shopping as the prices are high.



SAN JOSE AIRPORT customer review :  22 August 2012 by S Ailes    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The airport was recently remodelled to upgrade restaurants and services inside the airport. However the baggage claim and rental car location was poorly designed. If you are flying Delta the baggage claim is one direction, and the rental car pickup location is the extreme opposite direction. It is approximately a mile walk (with luggage!) from the gate to the rental car pickup location. In addition, there are an inadequate number of busses that pickup up passengers resulting in delays upward of 10 to 20 minutes. Then the rental car centre has the rental car counters spread out against the wall of the facility, while the cars are on the floors above. The only access to the cars are elevators on the opposite side of the terminal. If you are a senior citizen or someone having difficulty walking long distances, avoid this terminal at all cost.



SAN JOSE AIRPORT customer review :  20 February 2012 by Sean Symon    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Not a bad airport. Flew out of Terminal A with American Airlines. I thought Terminal B was nicer than Terminal A. Plenty of places to eat and view the runway. My only complaint was the longish wait at security. Other than that, San Jose is a very functional airport.



SAN JOSE AIRPORT customer review :  16 August 2010 by J Mumman   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I know the old Terminal C was horrible, but it's now closed. The Terminal B is awesome! While I was at the airport I walked from Terminal B to Terminal A, which was a long walk. Terminal A is good, I don't know why it got bad reviews. They still do need to add the moving sidewalks, but other than that the airport is cool. At the time they did have staff giving rides to people inside Terminal B on golf cart kind of vehicle, which I thought was convenient. In the Terminal B parking garage they have people directing you to a spot, which also was convenient.


SAN JOSE AIRPORT customer review :  21 July 2010 by Francisco Alves   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The new Terminal B has finally opened. The new terminal is very high tech: chairs have internet connections; all-new local restaurants and shops throughout. Security is a breeze. Only one complaint: it is a long walk from security to boarding gates, so bring good shoes.


SAN JOSE AIRPORT customer review :  1 February 2010 by E Mabley   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

San Jose Int'l is still a hell-hole and still my least favourite of the 3 San Francisco Bay Area airports, but it's slowly improving as the city of San Jose and the airport authority have finally gotten serious about renovating it and making it more user-friendly. Terminal A (the larger and newer of the 2 terminals) has been remodeled to add more windows and light, and the dark, filthy carpeting has been replaced. They still haven't bothered to install moving walkways despite the very long distances between the terminal entrance/exit and the farthest gates, however, and the narrow corridors and lack of floor space cause major crowding problems during peak times. Food and beverage options are very basic, with overpriced and bad food. Terminal B is set for a major renovation. They will finally add jetways and build a new facility that brings it into the 21st Century. The renovation of the parking areas and airport access roads is nearly complete and the airport is now much easier to get in and out of by car.


SAN JOSE AIRPORT customer review :  14 January 2010 by E Mabley   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Terminal A (Southwest Airlines): The dingy, dark and narrow corridors cause a serious overcrowding problem during peak flight times. The food options are overpriced and of poor quality. The airport is difficult to get to and requires navigation through downtown San Jose's horrible freeway system. The rental car kiosk is offsite and requires a long shuttle ride to get to/from the terminals. The only positive about this airport is that it's only 2 miles from downtown San Jose. The terminals are too small, outdated and in dire need of re- design.


SAN JOSE AIRPORT customer review : 13 December 2009 : by Kent Peterson

Customer Rating : 1/5

1 Star Ranking

The airports decision to move United to Terminal A was very poorly planned. Making customers aware that this happened was non-existent as far as I could see. I just flew out and back on United at Terminal C just last week and I didn’t even know that this was going to happen. I dropped off passengers at Terminal C, they were passed through security and only found out that United Moved to terminal A by the time they couldn’t see any United Gates. They even commented to the TSA representative that it seemed pretty quite there and the response was “oh yea, Continental moved to Terminal A”. This was after they scanned their United Boarding Passes. Why did TSA allow passengers into a terminal that doesn’t support that airline? They checked the boarding pass but I now wonder why? I am VERY alarmed that any boarding pass, valid or otherwise will allow anyone to enter a terminal. This seems to me to be a VERY large security issue. I would think that very simply the TSA agent would have a boarding pass scanner to verify that the boarding pass is valid and then verify ID. There are very few to none inter-terminal busses. I would have thought that they would try some very simple measures to assist your customers such as posting someone at the entrance to security warning of this change, assuring inter-terminal busses to help customers who have no idea that they have changed the airport around. I took the Terminal C cut-off and I do not recall seeing any signs warning of the change. My passengers all missed their flights due to the fact that the switch to terminal A was poorly communicated, there were no busses to get them to Terminal A and security lines were excessive. They now have to make other flight plans, possibly at another airport.


San Jose Intl Airport by Mark Cousins

1 November 2007   Customer Rating : n/a

My number one complaint is the layout - the terminals are organized lengthwise northeast of the runway complex, and the long-term parking is opposite, on the southwest side of the field. If you arrive in Terminal A (the newer one, hosting primarily Southwest and American), you must cross the road via the skybridge, descend through baggage claim, and then walk several hundred meters through the parking garage to the shuttle bus stop. Then you wait for the bus, which once it arrives proceeds southeast to pick up Terminal C arrivals and finally loops back around to head back toward long-term parking. Oh, unless there is a driver's shift change in which case the route diverts to a remote area even farther southeast so that personnel can be exchanged. From the moment one walks off the plane until arriving at one's car can take upwards of 30 minutes (without checkin baggage). Hint : If you've only hand-carry baggage, don't cross the Skybridge when arriving in Terminal A. Instead, go down the stairs on the Departures side and turn left once outside. There is a shuttle bus stop right there - much less walking.

San Jose Intl Airport by J Wang

7 April 2006   Customer Rating : n/a

While convenient in terms of location for Silicon Valley, Mineta San Jose International Airport (SJC) leaves much to be desired as a gateway. Terminal A is the more "modern" terminal but the problem is that all passengers have to go through two very narrow passages for security screening - at peak times, the queue will extend out to the carpark. If you're flying Southwest or American, you will have to endure this. Fortunately, once you're through the security, it's usually pretty easy - the gates are very close by if you're flying Southwest, a bit of a walk if you're on AA. Food choices are limited to a Starbucks, McDonalds and other fast food outlets. Terminal C is the older terminal that lacks airbridges and requires the passenger to walk out on the tarmac and go up some mobile stairs like in the old days. However, at times, processing can be faster. If you're on Alaska Airlines, the security line is relatively short at the gate. However, there are no toilets once you get into the gate area.

San Jose Intl Airport by Marie McKinley

25 March 2006

Flying out, plan to arrive early on Fridays, especially if there's a conference in town. There is often a 30-45 minutes wait for security.


San Jose Intl Airport by C Rodriguez

29 January 2006

SJC has replaced Houston-Hobby (HOU) as my least favorite airport ever. First, you should know that the two terminals are very different experiences. Terminal A is the newer, cleaner one, but is still very small with little to no room for people to wait on arriving flights. Obviously it was designed before 9/11 when you could go to the gate to wait on arriving passengers. Services inside security are limited. Other than that, Terminal A is ok. The parking garage is always very close and rates are reasonable. Terminal C is a nightmare in every respect. First, they simply refuse to hire enough security screeners. Many times I have been in a security line for 45 minutes because there was only one lane open during peak hours. Given the low amount of traffic at this airport compared to others in the Bay Area, this is inexplicable. There is little or no food or drink inside the security area, either, so plan ahead. The entire terminal is very dirty and sometimes smells strange. They don't even have jetways, so you will have to walk out on the tarmac under a tattered canvas cover, and up a rollaway stairway to get into your plane. Not a big deal to me, but it's kind of ghetto and the old people don't seem to appreciate the climb. The long-term parking area is a long ride on the very slow shuttle bus. Shuttle service is spotty late at night. It's faster and cheaper to park at one of the off-airport parking lots. Signage throughout the airport is unreliable and intermittent. However, when driving, it's flat-out wrong. Good luck finding your way to 101 the first time you drive out of the airport. If you follow the markings on the pavement, you'll be going around the whole airport again. A lot of people in the Bay Area have an irrational fear of large airports and thus seem to favor SJC, but nobody can tell me with a straight face that this place is well-run.

San Jose Intl Airport by Enrique Meseguer

8 June 2005

Free WiFi. SJO now offers free WiFi in all areas inside the terminal. Just click and go. I guess it is a way to please PAX while the works have not been re-started. I recommend get a meal before you get there. BK charges US$9 for a sad looking burger and that's about it. There is also free coffee at Britt Coffee Shop

San Jose Intl Airport by David Crow

11 May 2005

This is perhaps the most user-hostile airport I've ever been through. Changing airlines from the main terminal to the south terminal was a trip through hell. No signs, no appropriate shuttle designations, no phones in the the south terminal waiting room, no jetway, little food.

San Jose Intl Airport by Francisco Alves

15 September 2004

Terminal A is very crowded and small. People waiting for passengers have no place to wait comfortably. Terminal (old one) is spacious and large. Amenities are limited. SJC needs more long haul routes.



 


PAGE:    1 | 2 |

 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 












top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax