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Singapore Changi Airport Passenger Reviews and Customer opinions



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SINGAPORE CHANGI AIRPORT customer review :  11 November 2009 by D Gill   (UK)

Customer Rating :  5/5

5 Star Rating   

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A world class airport. Clean, beautifully designed terminal buildings with efficient processes from check-in to boarding. The staff are extremely courteous, there are plenty of shops, restaurants and different forms of entertainment to be had including free Internet. The only downside was no direct train from Changi Airport MRT station (in the airport) to the city as you have to change trains to get on the main east/west MRT line. Other than that, a brilliant airport.


SINGAPORE CHANGI AIRPORT customer review :  29 October 2009 by Paul Meerman   (Netherlands)

Customer Rating :  5/5

5 Star Rating   

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Changi is a nice clean airport. The transfer system between T1-T2-T3 is super. Good restaurants, enough shops and fast check-ins. Toilets very clean. Fantastic.


SINGAPORE CHANGI AIRPORT customer review :  26 October 2009 by Michael Jan Swoboda   (Indonesia)

Customer Rating :  4/5

4 Star Rating   

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T1 is under extensive construction. Space is much more limited. Not many seats to rest. A/C a bit weak. Restaurants and Cafes are now in the middle where passengers have to go to the gates. Hopefully they will finish soon. Escaped to T3 and found restaurants in the upper floor rather hot because of weak air conditioning.


SINGAPORE CHANGI AIRPORT customer review :  24 October 2009 by J Crichton   (UK)

Customer Rating :  5/5

5 Star Rating   

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Recently had a 15 hour stopover, if there was one airport you had to be stuck in, this is it. We booked into the Transit Hotel in T3 which was fine. Even if we hadn't, there was plenty to do, with the movie cinema open 24 hours, loads of shops and food outlets to pass the time away. Internet access was free with a lot of terminals scattered about the transit lounge. The cleanliness in the airport was impeccable as was the service throughout. Superb airport.


SINGAPORE CHANGI AIRPORT customer review :  22 October 2009 by K Wilson   (Singapore)

Customer Rating :  5/5

5 Star Rating   

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I fly through Changi twice a month and find it very convenient. However, the budget terminal, though I've only been in it once, seems quite boring even though it isn't small. However the majority of flights are in T1-T3 which are all fairly nice especially t2 and t3.


SINGAPORE CHANGI AIRPORT customer review :  8 October 2009 by Jim Lewis   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Spotlessly clean. Good shopping free internet free movies massage chairs also free. Heaps of food outlets spotlessly clean washrooms/ toilets Well sign posted.


SINGAPORE CHANGI AIRPORT customer review :  1 October 2009 by S Walker   (UK)

Customer Rating :  4/5

4 Star Rating   

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Excellent airport - loads of amenities and free internet. Just one problem - this is the only airport I've ever been to, where they don't allow you to take sealed drinks, purchased airside, through the gate to your flight. I have no idea why they do this. The bad thing is, they don't tell you this in the cafes / shops, therefore you have to abandon your bottles at the gate. I purchased two 500ml bottles of water, $4 in total, both still sealed, yet they tried to take them off me. I therefore opened them both, drank them in front of them and gave them the empties. Why do Changi insist on this stupid rule?


SINGAPORE CHANGI AIRPORT customer review :  30 September 2009 by Peter Borschberg   (Singapore)

Customer Rating :  3/5

3 Star Rating   

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T1 Check-in handled by SATS progressed at its customary slow pace. The long of about 100 passengers line which had formed due to inefficient check-in procedures moved only very slowly. Hardly an experience befitting a "world class" airport. Customs clearance is and remains excellent, but unusually slow on the return voyage one week later.


SINGAPORE CHANGI AIRPORT customer review :  29 September 2009 by S Srinivasan   (USA)

Customer Rating :  4/5

4 Star Rating   

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Overall, SIN is a large and well laid-out airport. Immigration counters are well staffed, and there was no line either on arrival or departure. The customs officials handling GST refunds were polite and helpful. Security is handled at the gate, much like Bangkok or Frankfurt, so queues again aren't an issue. Plenty of shopping and restaurants are also available, and the MRT station underneath the main terminal is a big plus. On the downside, ATMs are awfully hard to come by - I could only find one working ATM in the arrivals area near the entrance to the MRT station, and there are no signs indicating where it is. Also, while security provided at the gate helps eliminate security lines, it also means the seating areas don't open until an hour before departure, and seating space is inadequate if you get there early and don't have lounge access.


SINGAPORE CHANGI AIRPORT customer review :  28 September 2009 by M Hickey   (Ireland)

Customer Rating :  5/5

5 Star Rating   

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T3 is excellent. Vast space means that it never seems too crowded. Plenty of activities available on long transfers. I used the swimming pool at T1 which is great way to relax between flights. Transfer from T3 to T1 and back is easy on Skytrain. Huge choice of shops and bars/restaurants.


SINGAPORE CHANGI AIRPORT customer review :  22 September 2009 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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Very good airport but far from the best. T1 is getting shabby and is crowded a peak times. Shopping expensive and same choice as every other airport. Gate security sometimes lengthy as is immigration at busy times due to very slow processing equipment. Employees are polite but not always very friendly. Restrooms always spotless.


SINGAPORE CHANGI AIRPORT customer review :  19 September 2009 by B Sumuan   (Indonesia)

Customer Rating :  5/5

5 Star Rating   

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The best airport I've been to. Many facilities to visit, especially at the newest T3. Connecting between terminals easy as within the terminal. Plenty of Flight Information Displays were updating me the flight schedule although not a single boarding call was made by the announcer. Skytrain in each terminal was available every 10 minutes. Passport check was fast and quick since there were many counters and officials working. MRT was in the basement of terminal 2 and easy to reach.


SINGAPORE CHANGI AIRPORT customer review :  31 August 2009 by Brett Watson   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Fast check in and quickly through immigration. Great range of shopping and eating options available, although drinks can be a little expensive. Easy to follow signs as you moved around. Staff polite if a little robotic. Distances to gates can be long but expected in a large airport like this. Overall Changi is an efficient and easy to use airport


SINGAPORE CHANGI AIRPORT customer review :  9 August 2009 by J Barrett   (UK)

Customer Rating :  5/5

5 Star Rating   

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A beautifully designed and spacious airport, Singapore Changi has a great selection of shops and bars/cafes. Check in was fairly quick for such a big airport while security was a breeze. I would be happy to use this airport again!


SINGAPORE CHANGI AIRPORT customer review :  24 July 2009 : by R Lehmann  (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Travelling through Changi nearly twice a month, most of the time on my way to Hong Kong or Europe. Even though Changi might be one of the best airports in the world (not T1 which is outdated, dark, dirty etc. but fortunately gets a makeover and extension now), the better airport in this region is HKG. Changi T2 and T3 are nice, efficient, clean, but its a bit uncomfortable to have the 3 terminals and even though the travel between the Terminals is nice, the appearance of the airport is rather cold. With the friendliness of the staff at the check-in its really a hit and miss, customs as well, but the security at the gate is most of the time friendly and joking. I dont like the military patrols in the airport. One thing is bad, the connection to the city by public transport. 5 bus lines only, MRT line which is a big hassle as you have to transfer after 2 stations and have to go all the way to the city center before going into your actual direction.


SINGAPORE CHANGI AIRPORT customer review :  16 July 2009 : by E Tan  (Singapore)

Customer Rating :  2/5

2 Star Rating   

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Budget Terminal is pretty boring yet is too big to be quick "in-and-out" terminal like Kuala Lumpur Subang or London City. Limited restaurants and shops; nothing like the main airport (Terminals 1-3). Facility appears underutilized, as not all budget airlines fly from the Budget Terminal. If possible, I choose to fly AirAsia or Jetstar, which operate from Terminal 1, rather than Cebu Pacific or Tiger Airways, which operate from the Budget Terminal. However the lack of aerobridges makes it the only terminal at Changi suitable for Firefly, which uses ATR72s.


SINGAPORE CHANGI AIRPORT customer review :  29 June 2009 : by M Johnston  (Australia)

Customer Rating :  4/5

4 Star Rating   

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Probably one of the best airports in the world. The services provided within the airport are outstanding and the transport between terminals is seamless with a light rail system connecting all three terminals. Additionally the cost of the train into the city from the airport (known locally as the MRT) is no more than a few dollars. When departing from Changi there can be issues with check-in which can take longer than is acceptable but arrival is usually quick. The only minor gripe I have with Changi are the staff, while professional they are rather cold not providing a particularly welcoming first experience to Singapore.


SINGAPORE CHANGI AIRPORT customer review :  29 June 2009 : by Neil Ramsay  (Australia)

Customer Rating :  5/5

5 Star Rating   

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Transitted through T3 twice in 5 days for around 5 hours each time. Plenty to keep pax occupied with shopping, eating and the free movie theatre. Also the butterfly garden and carp pool are nice diversions. Plenty of pleasant quiet places to sit and read and a great variety of restaurants/fast food outlets to choose from. Plenty of departure screens to keep you up to date. Concourse shuttles are handy as it's a big terminal. Security was firm but well mannered (take note LAX, it can be done!). A380 boarding was handled with precision and efficiency. A pleasant experience all round.


SINGAPORE CHANGI AIRPORT customer review :  18 June 2009 : by Alan Wan  (UK)

Customer Rating :  5/5

5 Star Rating   

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Passed through the airport twice travelling to/from New Zealand. It has been a few years since I have used this airport and I put it above Hong Kong. On the outward leg we had a 3 hour layover and used the showers at the Ambassador lounge - facilities fabulous and a god send after a 12 hour flight. On our return we stopped for 3 days at Singapore - arrived at 6:40am and it took us 10 minutes from the gate, through immigration, collecting our baggage and into a cab. On the day of departure we arrived a few hours too early and watched a film at the free cinema.


SINGAPORE CHANGI AIRPORT customer review :  14 June 2009 : by Chien Chiang Yep  (Singapore)

Customer Rating :  4/5

4 Star Rating   

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SIN airport T1 to T3 are excellent, beautifully decorated, there is garden, T3 has a live butterfly garden very good experience and its Free for entry. There is only 1 things need to improved, that is the counter service attitude. Custom Officer always serve with a long and bore face, not even say "Thank you" after clearing your passport. The security check as well. Although it a serious task need to be very careful when checking the passport, but you can do with a smile. Overall everything has been improving and it better.


SINGAPORE CHANGI AIRPORT customer review :  8 June 2009 : by R Mortara  (UK)

Customer Rating :  5/5

5 Star Rating   

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I was impressed during my first visit this week. T3 is huge and as other comments suggest, you have to be prepared to walk a fair bit, although their are numerous moving walkways and you can ask for a buggy. That said the terminal is spacious and toilets are spotless and some even overlook the apron and one of the runways. Transit was quick and painless and when I returned for an overnight stop my bag was on the carousel 15 minutes after landing. The Immigration staff were the friendliest I've encountered in a long while, all smiles and welcomes which makes a nice change! On my return I was out of my hotel room and checked in within 15 minutes. I may have travelled at quiet periods of the day for this terminal but that does not detract from the all round quality. A very relaxing experience all round.


SINGAPORE CHANGI AIRPORT customer review :  6 June 2009 : by Kevin Barrance  (UK)

Customer Rating :  5/5

5 Star Rating   

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Upon arrival you are through immigration in minutes and invariably the bags are starting to come through almost immediately. Upon departure everything runs smoothly too. T3 is a revelation and whilst it might not have quite the charm that T2 has, it is a model of functionality.


SINGAPORE CHANGI AIRPORT customer review :  21 May 2009 : by Peter Lee  (Singapore)

Customer Rating :  4/5

4 Star Rating   

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There are some good things about this airport, but I think it is generally overrated. Customs clearance and baggage retrieval are excellent. Facilities are OK, nothing really special. Some good eateries, some even at a reasonable price. Check in is still a problem. No matter what airline I fly I always seem to get the same inefficient, grumpy check-in staff from SATS.


SINGAPORE CHANGI AIRPORT customer review : 27 April 2009 : by Ross Clark

Customer Rating : 5/5

5 Star Rating

SIN-LHR on SQ using T3. Excellent, roomy, can't be faulted, although it can be quite a walk. As for landside access to SIN: If you take the MRT from the city centre, the price is $S1.80 each way, which is extremely reasonable. Allow 40 minutes to get to the airport train station, as there is a transfer required at Tanah Merah; and another ten minutes again if you are using T1. A taxi will be faster door-to-door, allow $S20 or so to the central cty.


SINGAPORE CHANGI AIRPORT customer review : 24 April 2009 : by J Oliver

Customer Rating : 4/5

4 Star Rating

Over the last 6 months, I went through Terminal 3 three times. The thing which struck me on all occasions was how surly/bored-looking the security staff has become. One lady at the hang luggage screening machines was practically snapping at passengers. What has happened? One of the great things about Changi airport is not just the efficiency but also the niceness of the people you meet, instead of the supercilious attitude common in many airports.


SINGAPORE CHANGI AIRPORT customer review : 17 March 2009 : by Margaret Smith

Customer Rating : 5/5

5 Star Rating

I arrived in Changi Airport only to find that the travel agent in England had given me false information which meant I could not continue my flight to Manchester that night. I had only light hand luggage, the two on-site hotels were full, and at nearly 70 years old I was totally alone, upset and very frightened. The young lady on the information desk (near the Transit Hotel) saw my plight and asked if I would stay at the Crowne Plaza. She offered to walk me there and I felt safe and enjoyed 18 hours of comfort in the hotel.


SINGAPORE CHANGI AIRPORT review : 26 January 2009 : by Stefan Klemic

Customer Rating : 5/5

5 Star Rating

This is undoubtfully an excellent airport! I've been here a few times for transit. It is a very clean, there are a lot of things to do. Just be prepared for long walks, because the airport is huge, much larger than most European airports.


SINGAPORE CHANGI AIRPORT review : 25 January 2009 : by Alfons Wilbert

Customer Rating : 1/5

1 Star Rating

Budget Terminal, Singapore Changi Airport. If you fly on a Budget Airline you are not flying from any of the Changi Main Terminals - this is now a sub-class travelling experience. Firstly, despite the fact that you may had your luggage checked through to your final destination, you actually have to collect it from the belt of your connecting flight at SIN Changi and go through Customs, as you have to physically leave the airport to get to the Budget Terminal. Once you arrive at the Budget Terminal, you are in the hands of Singapore Airport Terminal Services (SATS). After check-in, which took ages, you are left in what can only be described as a totally stripped down version of an airport. You travel on a Budget Airline, so you will be made to you feel like a sub-class person in this Terminal. Having been shepherded to towards the departure gate, we found this gate to be closed and unstaffed, despite it being 40 minutes prior to scheduled departure. Departure time came and went, but still no one attended the gate, despite all passengers being clearly able to see that the flight was standing outside. 1 hour past the scheduled departure time, I did go to one of the other gates that was staffed and demanded that someone would attend our gate, as the whole flight was sitting on the floor in the corridor outside the gate. Nothing happened for a further 30 minutes, when I lost my patience and went looking for anybody from SATS to demand to see the Terminal Manager.


SINGAPORE CHANGI AIRPORT review : 16 January 2009 : by Ian Ford

Customer Rating : 5/5

5 Star Rating

Two transits through Changi in Dec 08 and Jan 09 - an exceptional airport. It is huge but easy to get around with the transit system and travelators (all of which worked). On a 6-hour layover I spent 1.5 hours at the rooftop pool (for A$15), had a one hour massage, went around the butterfly garden, watched a film and took a shower - all great for a long layover. Highly recommended airport.


SINGAPORE CHANGI AIRPORT review : 10 December 2008 : by Olfato

Customer Rating : 4/5

4 Star Rating

Terminal 1. I normally have high praises for Changi, but my last couple of flights have been a disappointment. In the check-in area, there is little place to sit, and no place to stay for transit/waiting passengers. (After passing the immigration, situation gets a lot better though) My check-in counter was supposed to be counter 2, but it was transferred to another one without any announcement or warning. Security check to enter the boarding area was very tedious, which is quite unlike Changi. The line started to pile up, and the wait amounted to almost half an hour. On the plus side, transportation to and fro is convenient, facilities are fantastic, and generally above average. Despite some misgivings, I still regard Changi as one of the better airports in the region, tied with KLIA and Hong Kong.


SINGAPORE CHANGI AIRPORT review : 28 October 2008 : by k Chitoor

Customer Rating : 4/5

4 Star Rating

Changi seems to have lost the plot with Terminal III. Whilst Terminal I and II have individual security screening at each of the gates, the same cannot be said about T3. Plus, the shops and eateries are in the middle and too far away from the distant A15+ gates. Disappointed.


SINGAPORE CHANGI AIRPORT review : 25 September 2008 : by S Narayan

Customer Rating : 5/5

5 Star Rating

Terminal one excellent throughout. I can see why this is a five-star airport. It only took me 7 minutes to get from the plane door to duty free, make one purchase, clear passport control, get luggage and clear customs. Excellent speed and efficiency all over. Staff are multilingual. Singapore has four official languages. Outside customs, plenty of payphones, food / convenience store / tourism center. Taxi rank is very good and prompt. They charge exactly by the meter. Also available are Mercedes for rent (minimum 50 Sing Dollars). Toilets were clean! Plenty of food choices - more than I could list. Extensive duty free / shopping. Independent security check for each gate, which increases efficiency.


SINGAPORE CHANGI AIRPORT review : 31 July 2008 : by Colin May

Customer Rating : 5/5

5 Star Rating

For an airport of its size, you cant beat Changi for ease and speed in getting from plane to taxi with baggage and also the ease of movement due to the combined and departure concourses. There is no other competition. This same route takes longer in HK and Incheon with their light rail and single terminal concept.


SINGAPORE CHANGI AIRPORT review : 24 June 2008 : by Adnan Mohamed

Customer Rating : 5/5

5 Star Rating

Arrived from Bangkok to Singapore on a early morning flight. This airport is a city within itself, you really do not really need to leave the airport to go shopping, watch a movie, or go for a swim, its all there! Stayed in the Transit Hotel which I found to be excellent, and got on my flight back to Melbourne with no problems.




 
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