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Singapore Changi Airport Passenger Reviews and Customer opinions



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SINGAPORE CHANGI AIRPORT customer review :  16 January 2011 by S Giordano   (Philippines)

Customer Rating :  5/5

5 Star Rating   

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What a great airport. I used T1 and the budget Terminal. Free WI FI, good eateries, nice shops and great people. I will go out of my way to connect through Chiangi. Immigration was a breeze, security very quick. The amazing discovery for me was the fee for left baggage. 13 days for €40, a bargain. If I had to take with me the fee would have been $18 per kilo.


SINGAPORE CHANGI AIRPORT customer review :  2 January 2011 by Alexander Gan   (Singapore)

Customer Rating :  5/5

5 Star Rating   

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Based on international standards, Singapore Changi Airport is near world-class with a variety of shopping and dining facilities, easy navigation and fast check-in. Facilities provided are very good, free Internet is provided and duty-free shopping available around terminals. Only setback is ambience in terminals 1 and 2, thankfully Terminal 1 would be undergoing renovations. Never had lost baggage in any trips.


SINGAPORE CHANGI AIRPORT customer review :  26 November 2010 by Ron White   (UK)

Customer Rating :  4/5

4 Star Rating   

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Had two transits recently, 6hrs and 2hrs respectively. My first impression on arriving in T3 was that it looked dated and rather tired, with truly nauseous carpet combinations, including adjacent sections of grossly mismatched patterns. Not so good if you're jet lagged and headachy. Signage and transfers pretty good, but considerable variation between quality and facilities at each terminal. Some distances daunting, and getting from, say T2 to T1, confirming transfer and obtaining boarding cards, shopping and chilling out in airline lounge in 2 hour window feels like work. Six hours based in shared lounge in T2 not so great, international flag carriers' own lounges being far superior. Duty free shopping appears to vary considerably from T3 (extensive) to T1 (basic), so serious shopping requires planning and time. Superbly maintained planting in T2 very pleasant, and access to exterior (weather permitting) good. Helpful staff, though combination of design and lighting tends to make them invisible in what at first glance appears to be deserted transfer desks. Still a very good airport to be in for a long transit, but architectural style, decor and lighting now very dated (basically airport as warehouse + garden) in comparison with new signature designer airports in HK, etc. In particular, isolation from daylight and world outside becomes claustrophobic after a few hours when added to lengthy long haul flight just to get to Changi.


SINGAPORE CHANGI AIRPORT customer review :  22 November 2010 by A Rowland   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1 is a mess due to construction and redevelopment. By far the busiest terminal. Not good for food choices as very limited. I would go to terminal 3 for food. Stayed at transit hotel where the beds are really small and can get expensive for longer stays. Would recommend the swimming pool - nice spot.


SINGAPORE CHANGI AIRPORT customer review :  17 November 2010 by John Alderton   (UK)

Customer Rating :  5/5

5 Star Rating   

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The airport is huge, but extremely pleasant and spacious with carpeting throughout. There is free wifi, but you have to get the password from one of the enquiry desks, and I had to wait almost one hour as they were unstaffed (at 11pm, so expected this). Changing terminals is easy using the small trains which link the terminals, although it is possible to walk. I walked from one end of terminal 3 to the other - about a 15 minute walk, just to look around, and there are various shops and a tv viewing area with comfortable seats. At midnight I booked myself into the Ambassador Lounge (around $30 in Singapore dollars) where there were comfortable seats, free wifi, complimentary coffee, tea, soft drinks and snacks which included some hot spring rolls and rice. I slept easily, and on waking the food had been changed to breakfast items including cereals with milk. Use of the shower was included, with a large clean towel supplied. Then a stroll down to the boarding gate for my onward flight. An excellent experience.


SINGAPORE CHANGI AIRPORT customer review :  31 August 2010 by C Ellis   (Australia)

Customer Rating :  5/5

5 Star Rating   

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It is spacious and clean. The only thing that bothered me was the Skytrains from T3 to T1. I arrived in T3 and because the airport was so busy, we had to go to T1 to leave. That was a pain. But overall, the airport is very good, and clean, and all the open windows along the corridors allow for free viewing of aircraft landing and taking off. One other time, we were delayed for six hours, and went to use the pool, which is an excellent facility for those who are stuck in the airport for hours at a time.


SINGAPORE CHANGI AIRPORT customer review :  13 August 2010 by A Wold   (Norway)

Customer Rating :  3/5

3 Star Rating   

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Terminal 1 is currently a disaster. It seems that Changi is overloading Terminal 1 with flights (even taking into account the current upgrading work going on) while leaving Terminals 2 and 3 with much fewer flights. This of course gives Singapore Airlines a huge advantage over European competitors who have to land at Terminal 1. I recently arrived at terminal 1 and found that the passport queue was incredibly long. Luckily I was travelling with only hand luggage so I could take the Sky train to Terminal 3 and pass customs there in stead. As usual customs in Terminal 3 was deserted. Singapore authorities should remember that the majority of foreigners arrive through terminal 1 and they are therefore now getting a dreadful first impression of Singapore. Singapore Changi Airport should most certainly consider diverting flights to terminal 2 and 3 while renovations are ongoing - and possibly afterwards as well unless customs facilities are greatly increased. Singapore Changi has always been my favourite airport - and I hope it will be so again in the future: But for now: Terminals 2 and 3 are excellent. Terminal 1 poor.


SINGAPORE CHANGI AIRPORT customer review :  26 May 2010 by Thomas Lundberg   (UK)

Customer Rating :  5/5

5 Star Rating   

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This is the best airport I have been in: clean, pleasant, spacious, and has the most to offer. I found service excellent, prices reasonable (all different budgets catered for), and enjoyed the free extras like internet or wi-fi access and the cinema. The gardens are also wonderful.


SINGAPORE CHANGI AIRPORT customer review :  24 May 2010 by Steve Hayes   (New Zealand)

Customer Rating :  5/5

5 Star Rating   

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I used Singapore Changi a few times earlier this month, both T2 and T3. Very good experiences with both terminals. I was especially pleased with the service I received after I had accidentally left my Blackberry at T2, only realising after I had boarded my flight. I called the airport lost and found upon arrival at my destination, and they had located it. It was available for pickup when I got back to Changi T2 a few days later. I was especially impressed when I was called at my hotel afterwards by one of the staff members at lost and found (who I had initially been dealing with) who was checking to see whether I had been able to retrieve my phone and whether I was happy with the service. Safe to say I was very impressed with Changi's customer service. Great airport to fly in and out of.


SINGAPORE CHANGI AIRPORT customer review :  30 April 2010 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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An excellent airport unless you use T1 which is crowded, hot and in my experience, immigration and security staff not very friendly. Always spotlessly clean, but there are other things that are important.


SINGAPORE CHANGI AIRPORT customer review :  28 April 2010 by E Mallari   (USA)

Customer Rating :  5/5

5 Star Rating   

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MNL to San Francisco with 5-hour transit stop-over at Singapore Changi. T3 is huge and impressive. I saw plenty of high end stores and good places to eat inside T3. I went to the Ambassador Transit Lounge on the second floor after landing at Changi. It is quite difficult to locate this lounge due to the vastness of T3 - .a good place to stay if you have more than 3-4 hours transit stop at Changi. The lounge shower room was clean; buffet food more than adequate, English-language newspapers were available and lounge staff attentive and friendly. My only complaint is that their internet was very slow. There was another security check at the gate with x-ray check for carry-ons. Security check orderly and done in a friendly and professional manner. The waiting area at the gate has more than enough seats.


SINGAPORE CHANGI AIRPORT customer review :  19 April 2010 by D Kyriazopoulos   (Greece)

Customer Rating :  4/5

4 Star Rating   

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Plenty of things to do. Once you get past customs head down to B2 , lot's of cheap options to eat. Immigration was unbelievably slow. It took me and the rest of the people (around 100 ) to clear around 30 mins -only a handful of staff was clearing passengers. If you are stopping over in SIN stay at the Crowne Plaza T3 -linked directly into the lobby.


SINGAPORE CHANGI AIRPORT customer review :  15 April 2010 by Angela Greaves   (UK)

Customer Rating :  5/5

5 Star Rating   

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We recently had a 6 hour stop at Singapore Airport and I was so impressed. We swam at the transit hotel and showered and for 6 including a drink. The butterfly garden was worth a visit. We did find the airport very large and tricky at times to find your way around but plenty of people to help if you needed it. The toilets were splendid, very clean, flowers and everything worked. We enjoyed trying out the free leg/feet massagers and the free email access was welcomed.


SINGAPORE CHANGI AIRPORT customer review :  29 March 2010 by George Santulli   (USA)

Customer Rating :  5/5

5 Star Rating   

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I find the signs for the Transit Hotels impossibly vexing! You see them after arriving, but some of the direction arrows don't point in the real direction to the Ambassador Transit Hotels in Terminal 1 and 3, but instead lead you to an area of airline lounges, and not the in-airport Transit Hotel. But since I have used them a number of times "I" know where they are, but wonder about first timers. Two minor wishes would be to be able to get an onward boarding pass the night before, rather than be at the Transfer Desk a few hours before the flight and to have the Skytrain working 24/7 between terminals, since there are so many early morning flights. Walking from Terminal 1 to Terminal 3 at 445am is not the nicest way to start the day. I believe the trains stop running from 230am-530am.


SINGAPORE CHANGI AIRPORT customer review :  27 February 2010 by Sam Vaidyanathan   (USA)

Customer Rating :  5/5

5 Star Rating   

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Most of the reviews are about the cleanliness, the free internet, the easy access, the acres of shopping, the lounge chairs where you can doze off a bit while on a lengthy lay over etc and I also appreciate all these amenities. But I want to put in a word for their unparalleled service. I have traveled through Changi with my parents (in their 80's and 90's) and the airport service for the wheel-chair bound is incredible: they were picked up right outside the aircraft door, wheeled to a comfortable waiting area, were looked after and dropped off at the connecting gate on time.


SINGAPORE CHANGI AIRPORT customer review :  19 February 2010 by B Lebettre   (France)

Customer Rating :  5/5

5 Star Rating   

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The best airport for me! Access to/from downtown Singapore is cheap and easy. There's a wide range of low cost companies and destinations. The airport is very modern, well-designed comfortable and clean. There are green spaces inside the airport terminal, which is pleasant. Internet access is free and it's easy to find your way. There's also a wide range of shops and restaurants. The queuing times are short at security and immigration, but immigration staff are not always very nice, but I guess it's their jobs.


SINGAPORE CHANGI AIRPORT customer review :  15 February 2010 by Adnan Mir   (Australia)

Customer Rating :  5/5

5 Star Rating   

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I travel to Singapore quite often from Melbourne and always enjoy my stay at the airport. Duty Free shopping is fantastic, immigration a breeze to exit, and facilities up to the world highest standards.


SINGAPORE CHANGI AIRPORT customer review :  26 January 2010 by Andrew Reid   (Egypt)

Customer Rating :  5/5

5 Star Rating   

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Had an unexpected 1 day transit at Changi, and while it was frustrating to have to wait such a long time, this is the best airport to be stuck at. There Is a free Singapore tour (kiosks in T2 and 3) and a free shuttle to the downtown area (bookable via Visit Singapore desk in T2 and T3 arrivals area). Airport hotel is pretty good value - the T2 hotel has budget rooms for 42 SGD for 6 hours (use shower block rather in room). Movie theatres (T2/) are good for killing time but not always great movies.


SINGAPORE CHANGI AIRPORT customer review :  21 December 2009 by S Baxter   (UK)

Customer Rating :  5/5

5 Star Rating   

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Another two brilliant transits through Changi. Purpose built 12-hour transits on route to/from Australia. Loads of free terminals to check email; clean, comfortable rooms to sleep in at transit hotel; refreshing swim at terminal 1 swimming pool; loads of shopping possibilities. Terminal 3 is easily the most clean and spacious terminal in the world, with facilities second to none. Terminals 1 and 2 are being upgraded at the moment, will also be very good when finished.


SINGAPORE CHANGI AIRPORT customer review :  20 November 2009 by K Chan   (USA)

Customer Rating :  5/5

5 Star Rating   

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Terminal 3 is spacious, neat sunlight ceiling system, waterfalls, many excellent places to eat in all price ranges, and a supermarket - not only in terminal 3, but saw one in the other terminals. I didn't have time to visit the butterfly garden or watch the free movie cause we spent over 4 hours alone in terminal 3 checking out the food stalls and shops on the lower and upper floors (before passport control). There is a bus station downstairs and Bus 36 will take you to Suntec area. Fare is under $2 US - and there is space on the bus to store your luggage. A lot easier and way less walking than taking MTR and cheaper than taking a taxi. Taxi however is about $20 which is reasonable if you have a lot of luggage.






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