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Singapore Changi Airport Passenger Reviews and Customer opinions



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SINGAPORE CHANGI AIRPORT customer review :  19 June 2012 by M Traynor    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I was impressed by the airport, it was very clean and modern. There was no queue at check-in or immigration, there were quite a lot of shops as well. Went to Information to ask for directions and the staffs were very friendly and helpful.



SINGAPORE CHANGI AIRPORT customer review :  18 June 2012 by W Jones    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at T1 via JAL and our luggage strap was missing when we picked up our bags. Staff was friendly and helpful, and offered a free replacement immediately. Left at T1 via Cathay. Staff was knowledgeable and helpful, and checked our bags through final destination. Note that immigration is the first check point, which runs pretty smoothly, and you can bring your bottle of water through immigration, since security is not until you get to your gate before your flight (which is nice, in my opinion), but this also means you need to plan extra time at the gate for security checks. We tried to get connected to the free wifi but it asked for local phone number or registration at the information counter (which was quite a hassle compared to Hong Kong or Japan where we transit); but as other reviewers have mentioned, there are several free internet stations in the terminal that you could use, just not so convenient if you just want to use your smartphone to get connected for a few minutes. Very clean airport, with lots of shops open for last minute shopping, and sales staff very knowledgeable about advising us that liquid (perfumes, etc) are not permissible for flights to the US if not checked-in.



SINGAPORE CHANGI AIRPORT customer review :  24 May 2012 by N Werner    (Switzerland)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Used T2 the last few times when flying to SIN. Overall it is still a very good terminal and is customer friendly, efficient and offers quite a lot of activities. The SQ lounge is also nice with many facilities. However sometimes the queues at immigration can be a bit long and annoying. It really depends what time you arrive. This however is probably the only minor thing which can be improved. For WiFI you need to get a password from the information counter and then you have pretty good access throughout the terminal.



SINGAPORE CHANGI AIRPORT customer review :  24 April 2012 by J Chan    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 2 is currently undergoing substantial construction work which is unpleasant in overall passenger comfort and thoroughfare. Free wifi was inconsistent through the airport despite advertisements. Security checkpoints cumbersome, especially when boarding A380/B747. They should stagger the process or bring in extra facilities at select gates.



SINGAPORE CHANGI AIRPORT customer review :  17 April 2012 by Mark Wilkins    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Transferred recently on way from LHR-BKK-LHR. As per other comments this is excellent for transit - plenty of free things to do to keep you interested for a couple of hours, and the budget rooms at the transit hotel are excellent value for the price charged. Two minor gripes - the wifi did not work with the passwords provided (but there was plenty of free internet terminals), the price of food and drink in the bars is very excessive by western standards. however, there is a good priced food court and 7-11 in T2 which compensates for the latter.



SINGAPORE CHANGI AIRPORT customer review :  14 April 2012 by Andrew Lam    (Hong Kong)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

HKG-ADL transited at Singapore Changi. T3 is definitely clean and beautiful. While staff are rude and unfriendly. Walking across terminals is tiring and air con is not cool enough! Free wifi is not easily accessible. Still good airport to transit and is very efficient. Lots of things you can do while transiting. Never get bored in this airport!



SINGAPORE CHANGI AIRPORT customer review :  28 March 2012 by N Werner    (Switzerland)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Very good airport with short queues, making it very efficient to transit to another flight. Clean with friendly staff and world class facilities.



SINGAPORE CHANGI AIRPORT customer review :  26 March 2012 by J Walsh    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Excellent airport. I've flown through Changi regularly, and never had a bad experience. It's layout is very user-friendly, its facilities are good - especially the cactus garden, and it's virtually spotless, which is a welcome break from the usual standard of airports in the region. Very smoothly run.



SINGAPORE CHANGI AIRPORT customer review :  13 March 2012 by Charlie McLuckie    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Recently arrived at Terminal 1 on a Qantas flight from London and needed to transfer to a Malaysian flight to Kuala Lumpur. I was unsure what to do about my baggage and asked at the Immigration service desk. A polite staff member explained what I should do and that they would arrange for my baggage to be collected from the carousel and transferred to my KL flight. Arrived at KL and collected my bags, as promised. Absolutely seamless - polite and efficient service. Everything an airport should aspire to.



SINGAPORE CHANGI AIRPORT customer review :  12 March 2012 by A Flores    (Singapore)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I used the main 3 terminals of Changi airport. Recently, I got to fly out of it's Budget terminal. It offers all the basic: a simple airport layout, ordinary facilities, limited food and retail shops, and no aerobridges. The terminal is clean and overall experience was ok. For now, the current budget terminal at Changi is still better than some of the major airports in the world.



SINGAPORE CHANGI AIRPORT customer review :  2 March 2012 by S Griggs    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Excellent tranquil terminal with great first impressions. Light airy building to refresh you after a long flight. Immigration is fast and efficient. Check-in process is quick and simple and ground staff help you with every need. The duty free shops are the usual big brands, yet the airport compensates this with ample seating and activities before the flight.



SINGAPORE CHANGI AIRPORT customer review :  25 February 2012 by Jens Jensen    (Denmark)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Had transfer from Terminal 3 to terminal 2. Walked, which took 1 hour after plenty of looking at the shops in T1 as well as T2. Security check into waiting room very easy and plenty of space and free Internet. On the way back, I took the Skytrain from T2 to T3, and had plenty of time to look around the shops in T3. Free wifi everywhere - just get a password at the information desk.



SINGAPORE CHANGI AIRPORT customer review :  16 February 2012 by Mike Sommerville    (Denmark)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Great airport: clean, plenty of room, little queuing time - plenty of facilities, free internet, wifi, signage excellent, displays for departure everywhere, friendly and helpful staff. I have on many occasions used the hotels where I pay per hour staying/sleeping - always clean, good bed and super showers and bathroom facilities. Changi is a great experience and always hassle free.



SINGAPORE CHANGI AIRPORT customer review :  15 February 2012 by W Pollitt    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Used all 3 and the low cost terminal. Each terminal has its own experience. Terminal 3 is one of the world's best. Terminal 2 is not as nice, and Terminal 1 is older, and not as good experience. The budget terminal has good selection of food and other outlets, but the waiting areas to the plane are not air conditioned and can get warm.



SINGAPORE CHANGI AIRPORT customer review :  14 February 2012 by S Barfield    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

2.5 hour stopovers at Changi both ways on LHR-SIN-AKL-MEL-SIN-LHR flights. Changi Airport must rank as one of the best in the world - for a female travelling alone it is easy to navigate and provides all the information one requires for a seamless and worry-free transfer. Staff everywhere to provide information should you need it, and they make a point of asking if you need help. Terminals immaculate; efficient transfers between terminals. Range of facilities for passengers, all spotless and designed to make layovers between flights as pleasant as possible.



SINGAPORE CHANGI AIRPORT customer review :  10 February 2012 by R Wright    (Australia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Transmitted many times through Changi, it is without doubt the best in the world. Transit hotels offer luxury for minimal prices, shops and food offer quality and variety - and the butterfly sanctuary is a fun and unusual distraction. There is even a free cinema. I left my iPhone at the Apple shop to recharge as it was a particularly busy evening and all the free recharging facilities were being used. Airport staff are cheerful, helpful and efficient.



SINGAPORE CHANGI AIRPORT customer review :  25 January 2012 by A Finn    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I am having a terrible time at Changi! I am stuck sleeping in the airport overnight due to an early morning transit and have been forced to sleep in the arrival terminal. Contrary to what the posh departure terminals seem to convey, the arrival terminal is cold and unfriendly. The staff are rude and unhelpful. Furthermore, I would expect a hotspot international airport to provide some sort of overnight accommodation other than an overpriced hotel. The airport has been designed so that absolutely no outlets are available for charging electronic devices. Believe it or not, the departure terminal is only available to passengers a mere two hours prior to the departure time. So while travelers such as myself are forced to sleep on cold, hard chairs in a wide-open area, a safer, more comfortable lounge area lies right behind security in the departure terminal.





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