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Ho Chi Minh City Airport
7 out of 10  7 out of 10
38 reviews

 



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HO CHI MINH CITY AIRPORT customer review :  21 July 2014 by Stephane Bruno    (Vietnam)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Very poor International airport which is more a low-class domestic terminal. Staff extremely unfriendly. Not enough immigration counters, shops over priced with staff without any knowledge or English speaking skills. Food over priced.



HO CHI MINH CITY AIRPORT customer review :  13 January 2014 by Van Hiep Hoang    (Vietnam)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

This terminal was an international but now it serves as domestic airport. Clean, smalls shop and fast check in. Big minus is the security check since they checked only passengers.



HO CHI MINH CITY AIRPORT customer review :  28 August 2013 by A McNicol    (Australia)

Rating : 10/10

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Cleanliness

Facilities

Recommended

Very happy with this airport - it is large and spacious with minimal queues at immigration. Bag arrived quickly despite almost all gates being used. On departure plenty of quiet spaces to sit at either end of the terminal. The toilets I used were clean and overall a great airport that does its job well.



HO CHI MINH CITY AIRPORT customer review :  11 September 2012 by Felix Chan    (Hong Kong)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

The airport is under construction. I am confused with unclear temporary signage. Dirty toilets also make a bad first impression in Ho Chi Ming City. I waited for the conveyor for about 40 minute. Queuing time is okay. I disappointed that the airport has no WI-FI which is standard in international airports. Some desktop installed in waiting zone also no real Internet connection (blocked access). To conclude, the terminal facilities are very poor.



HO CHI MINH CITY AIRPORT customer review :  15 August 2012 by Tapani Utunen    (Finland)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Flew KUL-SGN return: passport control quick and the bags were on the carousel when we got downstairs. Took a Vinasun taxi to the centre; must have been less than 20 mins from the plane to the back seat of the taxi. Same story on return: quick check-in, passport control a breeze and had enough time for a nice cup of coffee facing the runway and watching planes land. Pleasant and well-organized airport not far from the centre of HCMC.



HO CHI MINH CITY AIRPORT customer review :  7 March 2012 by W John    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Modern and efficient. I've been through 10+ times, no major complaints. Arrival: if you have no luggage, it's possible to get through immigration and customs in under 10 minutes. Officials are not particularly polite, but there was no hassle. Visa on arrival process is chaotic (3-step process, unclear to first-time visitors, difficult to find out which line to stand in for each step), but they keep things moving. On departure, the airport is pleasant enough, although food options are not too appealing, and overpriced (although not outrageously so).



HO CHI MINH CITY AIRPORT customer review :  28 February 2012 by A Huynh    (Canada)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Airport was clean and well air conditioned. Visa-on-arrival was efficient and was only a 10 minute wait for a visa to placed in my passport. Immigration staff were rude and requested a "tip" for stamping my passport. No WIFI was provided though there were some computer terminals scattered throughout the airport at certain gates, which did not work when I was there. No international food franchises, but only a place that sells old Vietnamese food for a premium price.



HO CHI MINH CITY AIRPORT customer review :  20 February 2012 by J Tydeman    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

A surprisingly large airport, very modern with lots of shops and eateries. Very unfriendly and unhelpful staff which spoils an otherwise very good airport. It could do with reliable free Wi-fi throughout rather than only in certain locations.



HO CHI MINH CITY AIRPORT customer review :  12 December 2011 by Ren Yi    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Last time I use SGN was more than 10 years ago. The facilities are definitely significantly improved. However service was still as bad as before if not worse. Landed from Singapore with SQ. Walk straight to immigration. Staff are extremely rude and unfriendly, could not careless attitude. Luggage arrived relatively quick considering it was the only flight at the time. Everyone had to go through custom inspection machine, only one machine available, so it was a long queue. Between customs and waiting areas are money changers and airport taxi agents, you do not feel safe at these counters. Once you out again a lot of black market taxi drivers trying to grab your attention. All in all it was fast but unpleasant experience. A lot of room for improvement.



HO CHI MINH CITY AIRPORT customer review :  11 November 2011 by Michael Mamuric    (Philippines)

Rating : 7/10

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Cleanliness

Facilities

Recommended

Arrived and departed to and from MNL on both red-eye flights. Immigration was fast, no paperwork needed (arrival Cards, declaration forms, etc). Check-in hall for departures is large and spacious enough. Not many food choices on the restricted area, after clearing departure immigration and customs. Very clean toilets. Be careful of the taxis serving the airport - best to take taxis from reputable companies.



HO CHI MINH CITY AIRPORT customer review :  26 July 2011 by Paul Brady   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Security at Ho Chi Minh City International Airport is lax. Travellers need to be on their guard against theft. I had a carry on bag stolen when in the process of checking in my luggage at the Jet Star check in counter. Security guards are not checking individuals coming into the airport. This means as happened in my case, a person was able to come behind me posing as a traveller and while I was speaking to the check in counter staff member, steal the bag and easily exit the airport with it.


HO CHI MINH CITY AIRPORT customer review :  7 July 2011 by Peter Stewart   (USA)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

Facilities

Flight from LAX was exhausting, and I found the Airport terminal quite new, immigration was fast, toilets were clean, but the baggage part was actually quite slow.


HO CHI MINH CITY AIRPORT customer review :  5 May 2011 by D Grinder   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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Arriving in SGN off a SQ flight no hassles. Breeze through immigration, bags came out quickly and efficiently and security screening was fine. Only downside, no shops open at midday. Departing SGN domestic to Da Nang was a pain, delayed half an hour, then an hour and so on until it got to two hours! Luckily the air con was working and a gentleman gave our group free meals for being delayed so long.


HO CHI MINH CITY AIRPORT customer review :  1 February 2011 by D Wilson   (UK)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

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Arriving and departing from this airport can only be described as total chaos. Waiting for 2 hours for a visa on arrival to transfering to domestic departures. If transferring to a domestic flight give yourself 4 hours, or you could quite easily miss your connection.


HO CHI MINH CITY AIRPORT customer review :  14 August 2010 by Tom Foley   (Australia)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Check in at SGN with EVA Air was okay. Waited at the gate in the new terminal which has come along way since 2005 when I was last there. Big glass windows let you see all the action out on the tarmac. I like that they make all the greeters and well wishers wait outside the airport so only passengers are in the terminal. The space between the x-ray machines on exit is far too small and creates a bottleneck of people trying to leave the terminal after collecting luggage.


HO CHI MINH CITY AIRPORT customer review :  5 July 2010 by A Combrugge   (Vietnam)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The airport has two terminals: International and Domestic, which are not connected, so any connection forces you to leave the building and go to the other one, using a sheltered walkway, which is sufficient protection from the rain, but not airconditioned. The queues for Passport control and security check are reasonable, I have never waited longer than 10 minutes. Friendliness is a different issue. Once outside, the taxi-mafia is a real pain, especially late evenings (after 9PM) when it becomes more difficult to catch a decent taxi. The taxis from "Saigon Airport Taxi" company are usually available in abundance, but the local Expat community avoids them like a plague, and for good reason. Queuing for Taxis is a unheard-of concept in Vietnam, so don't even try to be polite, it is catch as catch can. Departures are ok, not much to do airside, but at last some decent (but overpriced) food options and a massage place (also overpriced). Again, no long queues for passport control and security check.


HO CHI MINH CITY AIRPORT customer review : 8 December 2009 : by B Ford

Customer Rating : 3/5

3 Star Rating

Very shiny and big and new - really much too big considering the number of passengers, and the new terminal seems a bit of a white elephant given that they're planning a brand new airport for HCMC in the medium term. I can't say anything about arrivals, but processing was pretty speedy for departures - I even got a smile and some friendly conversation from the guy at the immigration desk, which are rare in the typically glum and/or stern world of Vietnamese officialdom. As other travellers have commented, the duty-free and food in the airside section are pretty expensive - 3 USD for tiny little cakes at one of the cafes, for instance, and I paid 4 USD for a pretty but not incredibly remarkable fridge magnet. What it is really lacking is a newsagency - there's precious little to do if you have to wait there for a couple of hours (if you don't fancy paying through the nose to dine at one of the restaurants upstairs), and grabbing a decent magazine or book would be a good way to cope. At the moment all that seems to be available are the propagandist Vietnamese English-language papers - not exactly a substitute for The Economist. Overall, it's hardly going to compete with KLIA, Changi or Bangkok as a SE Asian hub, but it's clean and efficient enough not to be the complete nightmare you might expect in a communist country.


HO CHI MINH CITY AIRPORT customer review : 14 July 2009 : by Rob Boyce

Customer Rating : 3/5

3 Star Rating

Departing for London via Bangkok was quick and easy check in and passports also quick. Very pricey food (seven US dollars for a basic poor quality sandwich) and drink.


HO CHI MINH CITY AIRPORT review : 30 April 2009 : by Trish Walker

Customer Rating : 4/5

4 Star Rating

We recently returned from Saigon. Unfortunately we missed our connecting flight to Da Nang and had to stay in the airport 10 hours overnight. We found the staff very friendly and re- arranged our flight for us. Domestic airport closed at 1 am and our flight was 6 am so we could do nothing but lounge on the seats. We found the airport very clean and staff very friendly.


HO CHI MINH CITY AIRPORT customer review : 26 January 2009 : by S Pathirana

Customer Rating : 4/5

4 Star Rating

I found this airport (International terminal) excellent. Very impressive, big, clean. Don't expect much friendly service though; particular as you exit on arrival. I was ill leaving the airport, but had a very comfortable experience. Shops are expensive.


HO CHI MINH CITY AIRPORT customer review : 14 January 2009 : by P Bedson

Customer Rating : 4/5

4 Star Rating

Nice clean, very modern, airport with efficient check in & security for international flights. Catering airside is very pricey even by airport standards. Immigration was not exactly speedy but acceptable (but then I had a proper visa - the queue for "visa on arrival" looked horrendous) and the luggage beat us to the hall despite being one of teh first off the plane. Bit of a scrum outside arrivals - lots of taxi touts etc - but felt safe and secure (like the rest of Vietnam really). Note that if you need to change money you need to do it before you leave arrivals though USD seem to be equally accepted as local currency - the rates offered by some of the moneychangers varied fairly significantly - you could get 5% more by walking 20 yards down the hall!.


HO CHI MINH CITY AIRPORT customer review : 10 December 2008 : by S Devasahayam

Customer Rating : 4/5

4 Star Rating

The airport at first appearance looked spacious though the duty-free shopping areas were congested and very few seats were available in the check-in lounges. However, it was clean and modern in all aspects.


HO CHI MINH CITY AIRPORT customer review : 3 October 2008 : by Frank Winter

Customer Rating : 3/5

3 Star Rating

Modern airport, much better than last time I visited in May 2007, style reminds me of Hong Kong (bright/lots of steel/clean). Departure smooth, though 2 security checks right before and after immigration. Arrival is the same chaos at the 'visa-on-arrival', but as in Hanoi no clear signage and communication skills of staff non-existent. This is not a usual visa-on-arrival, you can only get it when you have the electronic approval letter (normally done by travel agency in vietnam). Best to bring your 2 passport pictures. Best if you can secure a proper visa before arrival. If not, budget at least 60 minutes for the 'visa-on-arrival'.



Ho Chi Minh City Airport customer review by M Gephart

26 November 2007   Customer Rating : 4 Star Rating

Used both the international and domestic terminals while traveling around Vietnam. The international airport is very modern and will certainly mature in its offerings as it becomes a major business center. The domestic terminal is showing its age and could use a deep cleaning and a little bit of a face lift. But, it is still efficient and semi-organized.


Ho Chi Minh City Airport customer review by Quek Keng Guan

23 November 2007   Customer Rating : 4 Star Rating

Used Tan Son Nhat International Airport domestic airport for a VN flight from Saigon to Dalat. Domestic airport is old, yet clean and pleasant to use. Understood used to be an old military airport and upgraded to an international airport in Aug 2007. There are about 8 gates where one can view arriving and departing planes. There are 2-3 cafes selling Vietnamese and western food (cheaper than international airport but they don accept credit cards). Plenty of seats available in the departures hall. Toilets were clean, however they do not have handicap/baby changing facilities.

Ho Chi Minh City Airport customer review by Quek Keng Guan

12 November 2007   Customer Rating : 4 Star Rating

Used Tan Son Nhat International Airport recently. It was bright, clean and pleasant to use. Arrivals has 6 belts, trolleys were FOC. Several immigration counters were opened, so passed through immigration was a breeze; took less than 15 mins! Dep hall has 8 counters from A - H. Dep hall has a post office, 2 cafes. Set up reminds me of HKLA of a smaller scale. Once passed the immigration, there is some DFS. Dinning is ex, and in US dollars. A sandwich cost US$7, pastry cost US$3! However dining was a pleasant experience where 1 can watch plans fly. Toilets were clean and pleasant to use. However there is no baby changing facilities found. Ample seats could be found in the dep hall. Overall a pleasant airport to use.

Ho Chi Minh City Airport customer review by Richard Vine

12 November 2007   Customer Rating : 4 Star Rating

The new terminal at Saigon Airport has transformed things. There are virtually no queues at immigration any more and baggage handling seems to have improved.

Ho Chi Minh City Airport customer review by Ron Merritt

26 February 2007   Customer Rating : n/a

I flew biz class ANA from SGN via NRT to HNL. SGN check-in was very quick, departure immigration relatively fast and I spent one hour in the F/J all-airline lounge before boarding. I stop at SGN twice a year and have found SGN Airport to be very efficient and the F/J departure lounge is really quite good with an excellent selection of food, internet terminals, etc.

Ho Chi Minh City Airport customer review by Lin Hsu

26 January 2007

I arrived in SGN yesterday at 8 pm, and was off the plane, collected my landing visa, went through customs, exchanged money and was out the door by 8:30. This was surprisingly quick compared to last year's visit when it took hours. I think this was mostly due to arriving at a non-peak time, so the lines through immigration were short. The Landing Visa desk took a while to notice me, but otherwise processed my paperwork very quickly.

Ho Chi Minh City Airport customer review by Dave Taylor

29 May 2006

I have used SGN 10 times over the past 2 years, most recently in April. While there is not much to do if one has an extended layover, this airport always seems to operate with a great deal of efficiency and courtesy. I have always had good experiences with check-in, security, baggage and immigration. Just be sure to bring a good book to read because it's definitely not a very interesting or exciting airport.

Ho Chi Minh City Airport customer review by Ned Hopkins

10 February 2006

Arriving from CKS just before 1pm, there was virtually no wait getting through immigration (perhaps because I was one of the first off the plane) or in collecting my luggage. The pre-paid taxi stand was a deal: US$7 to central Saigon, with the clerk walking me to the cab. Check-in at EVA Air business class counter a breeze. I waited for long lines to disappear before heading to emigration and whisked through the two control points both times (SGN-PNH and SGN-CKS). The 1st/business lounge is comfortable, with a decent selection of snacks and drinks and an enclosed smoking section. SGN certainly beats the dickens out of SFO and most other US airports.

Ho Chi Minh City Airport customer review by Colin Tan

28 July 2005

I travel frequently to HCMC and the airport has definitely improved from the days when you had to wait hours to get through immigration. The trick for us frequent flyers is to pick a flight that lands at about noon and you will be out of the airport in 15 minutes as there a few flight landing at that time.

Ho Chi Minh City Airport customer review by Vuong Tuan Hao

21 October 2004

Tan Son Nhat airport has been upgraded but the immigration officers do not work very well. It took me over twenty minutes to go through immigration with just 4 people in front of me!! Waiting room is confined.

Ho Chi Minh City Airport customer review by Kevin Dang

30 June 2004

Even though SaiGon airport is not as great and modern as Ha Noi airport, it's still at the international standard. The waiting room is spacious, bright, and cool. The services there are very good and people are extremely friendly. It took me only about 20 minutes to get thru immigrations. (Yes it could be worse, sometimes it could take up to 50 minutes, but it all depends on the time of the day and how many flights arrive at a specific time.- You can not really blame on the immigration officers.). I can assure that the immigration process at Saigon Airport is at least better than the immigration process at Singapore Airport- It took us at least 1 hour just to get thru immigration there).

Ho Chi Minh City Airport customer review by Elin Stuart

31 May 2004

I take on board all of the other comments regarding Saigon Airport but this is a developing country. The airport is in need of a major sorting-out but I found the facilities and service to be adequate and had no problems passing through on three different occasions recently. A definite plus is the very good air-con, which is lacking in other developing countries' airports.

Ho Chi Minh City Airport customer review by Xuess Wee

1 January 2004

Technically, it's no longer Saigon, but Ho Chi Minh City. Live with it, folks. A weird fusion of old and new - old hangars, possibly relics from the South Vietnamese days and what I can see, efforts made to modernise the waiting areas. The aircon was all right and the waiting area was comfortable and bright. There were enough seats and there are 4 big screen TVs in the waiting area to amuse passengers. My main bone to pick was clearing customs entering HCMC. It took me close to 50 minutes to get through! Furthermore it was a counter managed by 2 officers! Frustrating. The service was cold and a tinge of suspicion thrown in - the officers never even broke into a smile or a greeting.

Ho Chi Minh City Airport customer review by Vuong Tuan Hao

27 November 2003

Tan Son Nhat is too small to handle so many flights at a time. My flights back from Bangkok (10:20am) and Hong Kong (10:40am) - (2 times) were later than some earlier flights and thus we were at the back of the lengthy queues - a very amusing notice is that there were 2 immigration officers sitting at every counter but the two checked the same passport of the same only passenger... I wonder why they did not do their job separately as one officer checks one passenger's passport. It took nearly 90 minutes for my queue of 30 passenger to go through the immigration and I was 30th, being the last passenger of the queue!

Ho Chi Minh City Airport customer review by Nicole Marie

27 October 2003

Changing planes at Saigon on transit from Melbourne to Hanoi was a nightmare. The airport was hot and humid, with pedestal fans failing in their attempt to keep the heat at bay. The immigration officials did not speak and separated a mother and her 12 year old daughter and made them go through individually. The girl was terrified. There were no instructions as to how to get to our connecting flight. We had to collect our luggage which had been left in a pile in the middle of the entry way, re-check it, and then find our way through security and customs again, to get to our domestic flight. Fly to Hanoi instead.

Ho Chi Minh City Airport customer review by Jason Z Lee

25 September 2003

Saigon Airport is an outdated and undersized facility. The Immigration Hall is so small that it can barely handle one planeload of about 250 passengers. Officers in their smart Vietnamese Army uniforms are cold and indifferent. The airport only has about three jetways, and there are few seats available. There is only one large cafe selling overpriced food. The Check-In area is OK, at least compared to the horrendous Immigration hall.




 


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