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Sao Paulo Airport
2 Star Rating: Poor
86 reviews

 



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SAO PAULO GUARULHOS AIRPORT customer review :  21 July 2014 by S Koenig    (Brazil)

Rating : 3/10

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Recommended

We used Gol and Delta Airlines, so were not in the new Terminal 3, which most airlines were not going to start using until after the World Cup. Although my wife had an elbow injury and she'd requested wheelchair assistance, the fact that we had to use steep stairs (not an angled ramp like in some airports when jetways aren't used), made that difficult. It is not easy to ascent and descent these stairs with bags in hand. Then one must get on and off a bus. Assistance by airport personnel for my wife was very good. Overall, the airport is definitely past its "best if used by" date. Can't speak about Terminal 3, but Terminals 1 and 2 were very congested. In general, I still prefer GRU to GIG (Rio), but that isn't saying much.



SAO PAULO GUARULHOS AIRPORT customer review :  26 June 2014 by Paolo Marenzi    (Italy)

Rating : 8/10

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Recommended

Obviously GRU isn't a perfect airport, but there are many things to do. The New terminal is wonderful and there are many shops and services, I have never had any problems with this airport.



SAO PAULO GUARULHOS AIRPORT customer review :  20 May 2014 by T Harvey    (Canada)

Rating : 7/10

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Recommended

Terminal 3 (new terminal) was quiet, clean and comfortable. The ceilings are high compared to the old stuffy terminals and the shops and restaurants were nicely spread from each other. This new terminal could be anywhere in the world and I think the Brazilians architects and interior designers could have added a bit more colours and exotic touches (vegetation, murals, mini exhibits of the country's diversity, etc). This was the only let down especially with the World Cup starting in a few weeks.



SAO PAULO GUARULHOS AIRPORT customer review :  21 February 2014 by S Timmons    (UK)

Rating : 7/10

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Recommended

GRU doesn't create a great first impression as it's clearly an ageing 1960s/70s building, dark and gloomy. Its not the quickest immigration queue I've been in, but by no means the worst (Hello Heathrow). Very helpful taxi who helped sort out a large group of us to the correct destination at the right price. There's not a huge range of shops before departures, but we had a nice lunch at the buffet restaurant. The prices might be a bit high by Brazilian standards, but, again, compare favourably with Heathrow. The slowest queue I have ever encountered for passport control on departures – most countries seem to be in a hurry to get rid of you, but not Brazil. Not much beyond security in terms of eating and shops, and the prices in the duty-free all seemed to be in US dollars.



SAO PAULO GUARULHOS AIRPORT customer review :  6 January 2014 by J Tydeman    (UK)

Rating : 3/10

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Recommended

Fly into this airport once or twice a year. It is a disaster. It has facilities which in no way reflect its status as South America's premier air hub. Airside in the terminal we use for London flights there are very few shops or eateries and it is very crowded. There isn't even anywhere we can use the internet. Very poor indeed.



SAO PAULO GUARULHOS AIRPORT customer review :  23 December 2013 by M Russell    (Australia)

Rating : 3/10

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Recommended

Arrived at GRU December 17, immigration took only 30 minutes. Facilities still very limited - had multiple flights luggage on 1 carousel - 4 other carousels sat idle. Toilets not overly clean. No longer required to fill out customs declaration - was always a waste of time as either no one looked at them or even collected them. Will it cope in June?



SAO PAULO GUARULHOS AIRPORT customer review :  18 November 2013 by S Koenig    (Brazil)

Rating : 2/10

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Recommended

I beg to disagree with those who feel Rio's Tom Jobim Airport (GIG) is the worst in Brazil. GRU is the worst, IMHO. The baggage claim area has go to be one of the worst-configured I've seen: little space between baggage carousels, and that made worse by the fact that baggage carts (at least they're free) are stacked between the carousels. When crowds jam around a carousel after a large plane arrives, chaos can ensue. If it's a hot day, the lack of effective air conditioning makes things worse (what this will be like during the World Cup I don't know). After Customs, we stood in a long line to check our bags for a connecting domestic flight. Then went upstairs, through security (that was quick), and downstairs to a crowded departure gate serving two flights. Passengers were told to get on one of two buses depending on their destination. Then we all went to exactly the same remote terminal and waited again for our flights (at least there was air conditioning here). Had to walk up stairs to get to the planes (if you have heavy carry-on bags and aren't in great shape, pity you).



SAO PAULO GUARULHOS AIRPORT customer review :  14 October 2013 by Armando Urrio    (Switzerland)

Rating : 6/10

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Recommended

Far away from downtown, there were a lot of hold-ups on the motorway. So take a lot of time to go there. Our flying crew were late because of congestion. Staff are not very efficient but very nice. It isn't clean at all, and for such huge airport, there's very few shops. Security check is the longest queue I have experienced.



SAO PAULO GUARULHOS AIRPORT customer review :  19 April 2013 by Lillian deKanter    (USA)

Rating : 2/10

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Recommended

Worst airport I have been to. Poor signaling - (if you don't ask somebody who speaks English, or even Spanish you're lost). Constantly changing gates. No fast way to move people by way of electric walkways. Most announcements are only in Portuguese, which I find discourteous. Not enough gates so we have to take a bus to get to a connecting flight. They are not ready for World Cup or the Olympics. I enjoy visiting Brazil, but when I think of what I have to endure to get there, I prefer to go elsewhere.



SAO PAULO GUARULHOS AIRPORT customer review :  15 March 2013 by Jeff Stranks    (Brazil)

Rating : 2/10

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Recommended

I go to Europe or the US regularly from my home in Brasilia and frequently the connection is here (or GIG Galeao Rio, only marginally better). The place is being refurbished for the WC in 2014, of course, but remains a really depressing and badly run place. If your flight allows you to board on a walkway, then you're lucky - if it involves a bus, it's cattle class. The TAM / Star Alliance lounges are pitiful, the duty free is cramped, options for eating are poor before you go through to the gates and worse afterwards, everything is ludicrously expensive. Everywhere you go there are people on the floor because they have no option. There's really nothing good to be said about the place - sorry.



SAO PAULO GUARULHOS AIRPORT customer review :  18 February 2013 by Joao Guimaraes    (Brazil)

Rating : 5/10

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Recommended

GRU is in my opinion a terrible airport. Small by international standards, considering it is the main port of entry in Brazil, overcrowded, check in usually a mess, immigration and customs queues ok if you are lucky. If you're arriving at peak time, be prepared to wait at least 1 and a half hours to clear immigration and get your luggage and clear customs. Poor signage. Lack of free wifi. You have to be at your boarding gate early, otherwise you will be left standing due to lack of enough seats.



SAO PAULO GUARULHOS AIRPORT customer review :  8 January 2013 by M Robertson    (UK)

Rating : 4/10

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Recommended

Transited through GRU 3 times in 2.5 weeks, Dec-Jan with connecting Domestic-International, International- Domestic and Domestic-International. It is not clear on the connections process with no dedicated connections channels process. In connecting you need to leave the baggage claim area and if connecting International to Domestic you will need to collect your luggage (even if ticketed through and have boarding pass) and go to Connections Desks on the other side of the lifts as you come out of Domestic Baggage claims. If connecting Domestic to International you shouldn't need to (if you have your boarding pass and luggage through ticketed) so as you come out of Domestic arrivals go straight up to International Departures on 1st Floor. A better choice of eating and shopping landside with a 'pub' style bar that has more comfortable style seating and waiter service. Overall, options are not great landside but far better than airside particularly Domestic. International airside more options than Domestic but not sufficient eating facilities for passengers at the times I was flying. Something to note are the potentially long queues you can have when departing Internationally. The security screening overall area isn't big enough for busy periods and you will be faced with a large queue if leaving in the evening, but it does seems to move quite quickly and there are plenty of security screening scanners when through the queue. You should also be aware that departing immigration checks can be long depending on whether you are Brazilian or not and when you fly. As non- Brazilian I had experience of both time slots and when transiting the first time and leaving mid-evening for a flight to Buenos Aires I got caught in a queue of fellow Europeans returning home and had to wait nearly an hour to clear departure immigration. On the last transit I left on a late evening TAM flight back to Europe I found the non-Brazilian queue very quick whereas the queue for Brazilians was huge and slow. You need a minimum 2 hour connection time in GRU if connecting Domestic to International or reverse, however it did appear there were TAM agents at the Domestic arrivals door to deal with passengers on flights departing imminently.



SAO PAULO GUARULHOS AIRPORT customer review :  19 December 2012 by D Guimaraes    (Brazil)

Rating : 6/10

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Recommended

Went to GRU last month to meet a friend. Many quick improvements have been done lately, like new restrooms, new restaurants and a real upgrade in terminal signs - indeed, very similar to the design used in Schiphol-Amsterdam. Small regional airliners are now operating to a new terminal 4 located 1.3 mile away (with a 5-minute ride bus shuttle between main terminal and new terminal 4). Guarulhos Airport main building still looks a bit dated overall and it was really crowded. But, GRU is getting much better. Hope to see improvements, especially in comfort.



SAO PAULO GUARULHOS AIRPORT customer review :  25 September 2012 by K Hargreave    (UK)

Rating : 7/10

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Recommended

I was expecting the worse after having read the recent poor reviews of this airport. My main issue here is the poor signage. I had 6 hours wait and it passed very comfortably. Arrived into T1 Domestic and left from International T1. The bus from the plane drops you off, and you have to go through the main doors and straight forward towards exit and baggage carousels. Go through the black doors into T1 and take the lift up to the 1st floor. This area is divided into wings, and if you have not already checked in and do not have a boarding pass, proceed left to Wing B if travelling on TAM (Airlines directory of check-in desks near to the lift). If you have your boarding pass, turn right out of the lift and the International Departure gates entrance is approx 100 yards on your left. There is an information desk near the lift - staff very helpful and speak English. There are plenty of WiFi areas and re-charging socket towers at the gates. Plenty of seating (although I agree the seats could be more comfortable) and sufficient food outlets and duty free shops. The food is overpriced, but no different from other airports I have visited eg. CDG Paris. The temperature in the airport was temperate - not too hot.



SAO PAULO GUARULHOS AIRPORT customer review :  25 August 2012 by P Lord    (UK)

Rating : 2/10

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Recommended

Unfortunately I travel through this airport up to 4 times a year, which I thought might mean I'd get used to it, but not as yet. Very few places to buy food and what food that is on sale is very expensive even by international airport standards, the seating areas aren't great and if you have to spend an extended period at the airport then you're well out of luck if trying to find somewhere a bit more comfortable to sit. The signage and flow between international and domestic flights, and domestic to domestic flights, is slowly getting better but it's still quite poor, especially as the country is due to host the football world cup and Olympics. Aesthetically the building is drab with no natural light which gives it a generally depressing feel. Transport links from the airport are ok, buses located outside the terminal and a taxi company has a desk outside of each terminal - not sure why it's outside the terminal but don't bother looking inside as you won't find anything there. Difficult to pre-book a taxi through the local airport provider as nobody seems to speak English. If travelling back from the city to airport on a Friday keep in mind that traffic is horrendous and the journey time can be up to 3 hours, as opposed to 1 hour in off peak traffic. Within the last 2 years an information desk has been put in a more prominent position within the airport and they now even have some staff that can speak English. I sometimes case my mind back over all the airports I've ever flown in to and try to compare Guarulhos airport with all the others. Maybe I haven't travelled enough, but as yet Jo'burg international airport back in 1997 is the only airport that compares with Sao Paulo in terms of general shabbiness.



SAO PAULO GUARULHOS AIRPORT customer review :  20 August 2012 by Aditi Mukherji    (India)

Rating : 5/10

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Recommended

Not as bad as some of the reviewers have commented earlier, but I really wish there were few lounge chairs. Chairs with upright back when you have to wait for 7 hours for the next flight does not help at all. Food was ridiculously expensive too, I paid almost USD 20 for a slice of pizza and coke! And yes, it is true about unannounced gates changes. Gate for my domestic flight was changed twice, I am not sure if they announced it or not, even if they had, I would not have understood.



SAO PAULO GUARULHOS AIRPORT customer review :  15 August 2012 by S King    (Brazil)

Rating : 4/10

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Recommended

I look at this airport, with ageing infrastructure and several elevators out of service, and inadequate signage (even if one understands Portuguese) and wonder how on earth it will be ready for the crowds descending on it for the World Cup and, later, the Olympics. There is a lot of work to do. The Customs process does move quicker now (no form to fill out unless you have something to declare), but overall GRU looks like an old airport in need of massive renovations, or replacement.



SAO PAULO GUARULHOS AIRPORT customer review :  30 May 2012 by M Boynton    (USA)

Rating : 2/10

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Recommended

I had two stopovers on my trip to South America. One was for 3 hours, and the other for 14 hours. To be kind, this airport is a dump. It is very old, outdated, and in need of desperate upgrading. In the international terminal, where flights of 200-350 people leave at a single gate, there may only be 40-50 seats. This leads to massive queues and many people having to sit on the nasty floors while waiting. There is very limited selections of food and they are very overpriced, and the duty free shop isn't even worth going into. It is really too bad that this is the first impression people get of Brazil as the main entrance into the country of international travelers. I don't know how they are going to handle the World Cup and Olympics with the very limited space and outdated facilities they have currently.



SAO PAULO GUARULHOS AIRPORT customer review :  10 April 2012 by K Martins    (Brazil)

Rating : 1/10

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Recommended

I have the displeasure to make stopovers in Sao Paulo every year, and it seems to get worse every time. There are no gates: you have to take buses to the aircraft's, and they are always packed and warm! At the airport there are always huge queues for everything, the building is old and dirty. No air conditioning! There's nothing to do apart from queuing: a few crowded restaurants and one ridiculously expensive duty free shop. You just have to sit on the floor and wait.



SAO PAULO GUARULHOS AIRPORT customer review :  9 April 2012 by Jose S Rodrigues    (Brazil)

Rating : 1/10

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Recommended

Expect long lines everywhere, mainly in immigration, not to mention expensive food and transportation to Sao Paulo downtown. Only positive aspect is that Guarulhos airport is pretty clean and security has improved.



SAO PAULO GUARULHOS AIRPORT customer review :  2 April 2012 by Adam Greschner    (Canada)

Rating : 3/10

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Recommended

I flew through Sao Paulo on a connection between Santiago and Florianopolis last week. My first impression of the airport was dingy and dated. Customs went very fast, but I heard it can take longer in peak season. Transferring to domestic is a little interesting, the signage is not that good and the airport is usually busy. In the domestic terminal, there are very few places to eat, expensive food and are not good but very busy. At the time I was there, half the flight information screens did not work and neither the flight number indicator over the gate. This combined with last minute/random gate changes, large crowds and everybody loading onto busses makes it very complicated.



SAO PAULO GUARULHOS AIRPORT customer review :  26 March 2012 by J Wallwork    (Canada)

Rating : 2/10

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Recommended

They crammed 3 large flights into a small holding area. Two of the flights were delayed so this compounded the problem. Not enough seats. Transferring from domestic to international is difficult if you do not understand Portuguese. We got sent back to several different lines as we did not have the correct stamp. Queues for security were incredible. I have no idea how Brazil is going to be able to handle the World Cup and the Olympics in a few years time. They simply do not have the facilities.



SAO PAULO GUARULHOS AIRPORT customer review :  14 March 2012 by S Koenig    (Brazil)

Rating : 3/10

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Recommended

No delays at Immigration or Customs. Duty free store pricier than we'd recalled from previous visits. It was fairly warm the day we arrived and there seemed to be no air conditioning anywhere but in the American Express Club. Not the worst airport I've been to, but I can't even conceive it being ready for the crowds expected to descent for the World Cup in two years. If you're going to Brazil, this airport gets the highest number of international flights. And other options, such as GIG (Rio de Janeiro) and BSB (Brasilia) are not really any better.



SAO PAULO GUARULHOS AIRPORT customer review :  13 February 2012 by Ernani Serpa Jr    (Brazil)

Rating : 2/10

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Recommended

I'm Brazilian and I have the displeasure to land there from abroad at least twice a year. It's old, bad food, small, overcrowded and when you arrive for customs you have the real idea of the nightmare you are entering. No queue and no staff to organize the mess. If you can avoid it, do.



SAO PAULO GUARULHOS AIRPORT customer review :  10 February 2012 by T Farnan    (USA)

Rating : 3/10

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Recommended

Travelled through this airport every year for 12 years. The only improvement we've noticed is now there are a couple of overpriced restaurants, whereas before there was only duty-free. The airport is very clean, which is good as you'll probably end up sitting on the floor due to the overcrowding and lack of facilities. It is extremely dark and worn, there are no gate staff in the terminal so you are largely on your own finding your gate or dealing with problems. All flights disembark onto buses, then you have to walk up into the terminal, usually they change the gate for your flight randomly every 30 minutes of so. These changes are often unannounced, and announcements are only in Portuguese. Unfortunately almost all flights to Brazil go through GRU.



SAO PAULO GUARULHOS AIRPORT customer review :  10 January 2012 by A Illsley    (UK)

Rating : 2/10

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Recommended

Very old, ugly airport. Arriving from LHR, transfer to domestic. We knew we'd need to clear Customs and Immigration in Sao Paulo, what we did not know was how long it would take. Landed at 6.05 am, a wave of flights land at this time. A TAM representative told us we had missed our connection to the 7.20, immigration queue took around 45 mins and they could have got us to the front but did not. By the time we got to baggage claim our bags were there, customs took 5mins and there is a baggage re-check centre outside customs - a great help in rechecking into the 13.20 flight, saving us keeping hold of bags until normal check- in opened. The check-in hall is reasonably bare with very few places to eat, shop etc. The queue at security was outrageously long. We went in around 11.40, coming out at around 12.15. Luckily, we did not fall victim to the last minute gate-change which GRU is infamous for. Coming back for domestic transfer, quite boring transit but did not need to re-enter security. A very poorly run airport.



SAO PAULO GUARULHOS AIRPORT customer review :  21 December 2011 by J Raskin    (UK)

Rating : 1/10

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Recommended

Everything that has been said above is true. You can be lucky with immigration, I have done it in a few minutes or unlucky when it can take an hour. The food and facilities are awful and the business lounge the worst I have ever seen.



SAO PAULO GUARULHOS AIRPORT customer review :  2 December 2011 by R Raines    (Brazil)

Rating : 3/10

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Recommended

One of the ugliest airports, 1960's architecture at it's worst. The lines are truly awful, immigration is a nightmare, then baggage claim and customs are your surprise nightmare. Do not attempt a connection here with less than 3 hours between, it isn't possible. Do not expect assistance, information, directions - do expect to wait in a 20 mins line for McDonalds if you can find it. If you are a club member, do not think you will relax there, just be happy if you can even find a chair and have your earplugs handy if you want some quiet.



SAO PAULO GUARULHOS AIRPORT customer review :  7 November 2011 by Alastair Morrison    (Sweden)

Rating : 2/10

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Recommended

No gates - even fully loaded long haul 747 flights have to use buses to get to the terminal. Huge queues for security for connections and no fast-track for business or gold card holders. No maps or diagrams showing where your departure gates are. Queues at bus gates all mixed up, very easy to get on the wrong flight. Staff unable/unwilling to direct you. Standing room only in the business lounge. Terminals are depressing dark concrete structures that look more like a dictator's bunker.



Sao Paulo Guarulhos Airport customer review :  15 September 2011 by E Torre   (Brazil)

Customer Rating :  1/5

1 Star Rating   

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I use this airport 5 times a year. Worst immigration lines I've seen. Overcrowded check-ins. And it isn't very clean.


Sao Paulo Guarulhos Airport customer review :  26 August 2011 by Barry Byrne   (Ireland)

Customer Rating :  2/5

2 Star Rating   

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One hour in a hot airless corridor with no toilets, a further hour queuing in the immigration hall. No concern shown for those trying to make tight connections. Staff were standing chatting idly among themselves. Two hours to clear immigration and leave the airport with hand baggage. Leaving on a domestic service early in the morning, half the check-in agents available were occupied, we eventually reached an agent, after 1 hrs wait in line. She was very pleasant and quick. Come prepared for delay and attempt no tight connections here.


Sao Paulo Guarulhos Airport customer review :  26 July 2011 by F King   (UK)

Customer Rating :  3/5

3 Star Rating   

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Nothing has changed since I first used airport in 1985. Flashier shops, but bass information and service is poor, and back in mid 20th century where it has stopped in a time warp.


Sao Paulo Guarulhos Airport customer review :  5 July 2011 by Katharina S Beck   (Brasil)

Customer Rating :  1/5

1 Star Rating   

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Immigration process of the airport is very confusing and it takes too long. The baggage claim area is too small and stressful and I am always worry that my bags will be stolen. The airport needs better stores, more variety of restaurants, more interesting launch areas. The first impression is dirty, dangerous and chaotic. More information in ENG and SPN is required. A tourist is most certain lost when the connection flight has delay. There is no child friendly area.


Sao Paulo Guarulhos Airport customer review :  6 June 2011 by Simon Smith   (UK)

Customer Rating :  3/5

3 Star Rating   

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Standard 60s style airport with low ceilings and little natural light. Immigration was a bit slow, partly because air crew push to the front of the queue and block several of the desks. Probably 60 minutes to get off the plane and out of the terminal. I took the bus into town, R33, pay at the desk on the kerb side after arrivals. The immigration process was quick, however I would urge people to avoid going airside until absolutely necessary, apart from a coffee outlet and horrendously overpriced duty free there are no facilities at all (the prices were so ridiculous that no-one seemed to be buying anything). I did manage to get wireless running off my Skype account though.


Sao Paulo Guarulhos Airport customer review :  21 May 2011 by P Lord   (USA)

Customer Rating :  2/5

2 Star Rating   

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Have been travelling to Sao Paulo 4 times a year for the last 8 years, what's so surprising is that in those 8 years almost nothing has changed at what is possibly one of the worlds most uninspiring airports. Food prices have increased dramatically, and it's now easier to get an airconditioned airport bus from outside the terminal. One company still has the monopoly on the taxi ranks outside the airport - rumoured to be owned by the local governor. No corporate car companies operate directly from the airport, probably due to the monopoly mentioned earlier, if you are looking for this type of service then try Sao Paulo Airport Transfers, not much more expensive than an airport taxi but much higher quality vehicle, meet and greet etc.


Sao Paulo Guarulhos Airport customer review :  15 May 2011 by S English   (Brazil)

Customer Rating :  3/5

3 Star Rating   

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I have used GRU regularly for 3 years. GRU is not dirty, just dingy and dark. It does have elevators! But I agree food prices are very high, especially for snacks (the Viena churrascaria is expensive, but not as overpriced as a pao de queijo and a beer), queues are long (get here 3h before your flight), and unannounced gate changes make it hard to relax (check screens at boarding time and regularly afterwards if your flight is delayed). I think the comments here are, by and large, fair. GRU is not somewhere you would choose to spend time, but its not a bad place, just struggling to cope with more people than it was built for and showing its age. GRU is a difficult airport to use if you speak no Portuguese. But whatever you do, keep smiling, stay positive and calm, and staff will warm to you and try to help you. Being rude, negative or angry will not help at all.


Sao Paulo Guarulhos Airport customer review :  11 May 2011 by R Alvarez   (Mexico)

Customer Rating :  1/5

1 Star Rating   

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My first time in Guarulhos airport was 8 years ago. I have the feeling that nothing has improved since then. Now looks like an old bus terminal, not enough parking, not enough taxis, very expensive taxis, not enough public transportation, long immigration queues, flight delays, etc.


Sao Paulo Guarulhos Airport customer review :  28 April 2011 by P Harvey   (UK)

Customer Rating :  2/5

2 Star Rating   

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Not many positives to be honest - check in with TAM was quick but only because I was travelling Business. The main check in area was hugely overcrowded (9pm at night). Queues at passport control were bad leaving (about 25mins) and horrendous when I arrived (1hr 30mins+) - for Brazilian nationals the wait was a lot longer. Star Alliance lounge was terrible - small and overcrowded - would have been better getting rid of the grand piano and getting a few more seats in. Flight changed gates, but was never announced.


Sao Paulo Guarulhos Airport customer review :  28 March 2011 by R Thomas   (USA)

Customer Rating :  1/5

1 Star Rating   

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Frequently travel to GRU from various destinations in the Americas. The word that best describes this airport is ridiculous. First, you need to allow two or three hours to get there/from there, as traffic is insane (took me 4 hours once). Lines are unbelievable at all times but get worse close to 10pm, when most flights depart to North America. Immigration and security a joke, half the counters are open even when the lines cross the entire airport - twice. If you're taking heavy carryons bear in mind there's stairs and the escalators might be shut for maintenance (there's no elevator). I remember once that my flight changed gates and the screens still showed up the old one, so had to drag my bags all over the place to find it. The screens at the new gate were off and the airline personnel were chatting behind a glass door: not speaking the language I could only hope I was at the right place. The whole place was dark and dingy, even smelled bad. There's cigarette butts and smell in the bathrooms. My best guess is that this place was conceived as a military terminal, but was then forced to accommodate tourists and businessmen. I have eliminated it as a hub, but can't avoided when Brazil is my final destination. Hopefully they'll do something before the World Cup and the Olympics.


Sao Paulo Guarulhos Airport customer review :  23 March 2011 by Dean Forbes   (UK)

Customer Rating :  2/5

2 Star Rating   

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Not quite one of the most depressing airports in the world, but close to it. Depending on what time of day you arrive you'll generally be faced with exceptionally long, slow moving queues at immigration. Luggage usually appears on the conveyors quite quickly, and from this point on clearing the airport is reasonably easy - and you want to clear the airport! The shops available are reasonably far and few between, food establishments are slowly getting better and are no longer the mum and pop owned places they were a few years back, but are quite overpriced and poor value for money (even for an airport), probably due to the lack of competition. Transport from the airport is ok with buses and taxis easy to locate. The local state governor is the director of the only taxi company that has a taxi stand at GRU, which probably explains why they have the monopoly there. Airport buses are available near terminal 1 and are easy to find and pay for even if you don't speak the lingo.


Sao Paulo Guarulhos Airport customer review :  28 November 2010 by N James   (UAE)

Customer Rating :  5/5

5 Star Rating   

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We had to enter and leave GRU twice during our trip, both with an 8 hour stop over. The times we arrived and left there were never any lines at immigration (on either side) and our bags came within 10mins of exiting immigration. But a tip if you have a long stop over, you can use the Smiles Lounge (located in Wing C, Terminal 2, Departures next to one of the entrances to the immIgration and xray lines. You pay 50BRL which is about 30USD and you can use the lounge, eat the food, drink, shower, watch tv, for as long as you want. They will even secure your luggage with you. The food not the greatest but there is beer! And you can sleep along the seating. Better than hanging in the airport and paying 10BRL a beer -and free Wifi! (upstairs it costs $0.20USD a minute).


Sao Paulo Guarulhos Airport customer review :  9 October 2010 by Sergio Arias   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Starting from the immigration lines, where normally only few officers are working, the waiting time is very long. Don't worry, the worst is about to come, the luggage belts where we need to collect our belongings are absolutely awful, an absolutely mess. Once your luggage comes out, the lines to go through customs are indescribable - spent about one hour just to get to the lonely custom officer. A very old, uncomfortable and very expensive airport. If you have any option, do not make your flight connections here. Untrained staff, foreign language skills very poor, just to list few points. On top of all of that, the airport doesn't look clean at all. The only real advantage of flying here is that you will never complain about other airports.


Sao Paulo Guarulhos Airport customer review :  8 September 2010 by S Nedunuri   (USA)

Customer Rating :  3/5

3 Star Rating   

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I recently flew into GRU from DFW. I didn't see any of the long immigration lines. They had two lines - one for Brazilians and another for non. I was in the non and cleared in less than 5 minutes. However, finding my domestic connection (TAM to Natal) proved to be a bit confusing, and I got misdirected a couple of times. I did eventually make it.


Sao Paulo Guarulhos Airport customer review :  5 July 2010 by D Wright   (USA)

Customer Rating :  2/5

2 Star Rating   

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Not the worst airport I've been in, but Brazil's premier city deserves better. Confusing, intertwining lines at the check-in counters and general feeling of chaos. Things are a bit better airside, but security seems way too casual. Poor selection at duty-free and Sky Club lounge was hopelessly overcrowded and with a poor food and wine selection.


Sao Paulo Guarulhos Airport customer review :  17 June 2010 by N Junzo   (Brazil)

Customer Rating :  1/5

1 Star Rating   

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A great shame that South America's main hub is based on an airport which seems to be stuck in time and is light years away from being considered a world-class facility. No confort in all means, unbelievable lines for immIgration and customs, awkward and confusing signs, Inexperienced staff, few and expensive shopping/eating options after security, pathetic luggage claim lounges where passengers do not even have space to pick up their belongings. In other words, authorities will have plenty of work to do should they do not want to be embarassed in front of 2014 World Cup and 2016 Olympic Games tourists.


Sao Paulo Guarulhos Airport customer review :  17 June 2010 by M Blouddyn   (UK)

Customer Rating :  3/5

3 Star Rating   

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I have flown in and out of Sao Paulo on eight occasions during the past few years. The airport is getting much more busy and is starting to suffer from overcrowding especially during the peak periods, there are 2 terminals but you could be fooled into thinking that there was just the one as both terminals are joined and so the terminals are one long building. When departing getting through immigration can be slow especially during the evening hours when there are many international flights departing, as for arriving the immigration can be extremely slow especially during the morning. From my experience the waiting is not too bad during non busy periods. The airport has a lack of sitting and eating areas, and there are times when you will need to wait for a place before you can sit down to eat. One good thing is the amount of toilets/restrooms - plenty and they are usually clean. A new terminal should soon be under construction according to the Brazilian media and this will surely ease the problem, but until then you may need to be patient when at Sao Paulo airport.


Sao Paulo Guarulhos Airport customer review :  27 March 2010 by T Hosking   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Terrible to say the least, poorly organised, not enough space 3 hour check in lines especially TAM. Needs an additional wing to cope with increased Brazilian air travel. Immigration incoming needs more staff, security and outgoing immigration is okay.


SAO PAULO GUARULHOS AIRPORT customer review :  6 February 2010 by Steven Koenig   (Brazil)

Customer Rating :  3/5

3 Star Rating   

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The airport is outdated and overcrowded, and I can't imagine how it will handle the crowds it will get for the World Cup and Olympics. Check-in lines can be very long and block access through the terminals, especially when, as with many international flights, the counters don't open until 2 or 3 hours before the flight. People line up well in advance. Getting directions even to airline counters can be difficult. Eating choices are extensive but mainly just run of the mill airport quality, and seats/tables can be overwhelmed.


SAO PAULO GUARULHOS AIRPORT customer review :  30 January 2010 by Adam Bentley   (UK)

Customer Rating :  1/5

1 Star Rating   

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Chaotic and dirty disorder is the hallmark of this airport. We had the displeasure of spending 3 hours in transit here and found our experiences similar to previous ones. Departure gates badly signed and too close together leading to widespread passenger confusion, inadequate catering and restaurant facilities serving poor quality food, dirty bathrooms which are obviously not cleaned with any frequency. These are just some of the complaints we could make. We have resolved not to use this airport again and will try to transit through other Latin American hubs; there are alternatives.






 
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