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San Francisco Airport
7.8 out of 10  7.8 out of 10
88 reviews

 



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SAN FRANCISCO AIRPORT customer review :  12 May 2014 by P Gale    (UK)

Rating : 0/10

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Recommended

Utterly terrible. 2hrs and 5 mins to get through immigration. Only 4 desks for visitors out of a total 48 available positions. Only a volunteer helping to organise the queue. Absolutely no concern shown by staff. No one managing the situation. Its not like long haul flights with hundreds of passengers on arrive by surprise. This needs much better planning and management.



SAN FRANCISCO AIRPORT customer review :  10 February 2014 by M Rosener    (USA)

Rating : 3/10

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Recommended

This is possibly the worst American international airport. I flew through on Delta on a 10 hour flight. The immigration and luggage went relatively smoothly, however all the facilities are rather drab. On to the trek to terminal one. Rather dumpy and small. Possibly the worst TSA staff and experience anywhere. It would actually be faster, more efficient, humanely pleasant and likely more effective to have an actual police office frisk everyone instead of the system and staff currently in operation. It would definitely be quite a bit faster. Terminal one is depressing. Food options are pathetic, no shopping, no entertainment, no nothing, I would rather go sit in my garage for three hours. The temperature here is currently 0 degrees. The best part of this airport is the leaving. If possible route yourself through Portland or Seattle.



SAN FRANCISCO AIRPORT customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 7/10

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Recommended

The most pleasant airport during my 3 weeks tour in the USA, especially the availability of public transportation to the city. The terminal facilities are good and generally maintained in a good condition (even if the airport itself looks old in design and structure). As in any US airport, the security is chaotic and adds to the stress of travel. All in all not a bad experience.



SAN FRANCISCO AIRPORT customer review :  4 December 2013 by D Mackintosh    (New Zealand)

Rating : 0/10

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Recommended

I arrived after a 12 hour flight to find hundreds of passengers packed into the arrival area. The elderly and some young families waited in line for over two hours. Of the 48 booths available only half were manned! At one point only six immigration officers were processing what had to be close to 600 passengers! A number of elderly passengers waited for hours along with several young families. Judging from the muffled comments around me the lack of immigration officials was not appreciated. Of course, nobodies going to say anything! The large posters on the walls telling us all how professional and welcoming the airport was impressed no one. You would think the richest country in the world could do better!



SAN FRANCISCO AIRPORT customer review :  8 October 2013 by Chris Romero    (USA)

Rating : 6/10

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Recommended

Your average space constrained larger airport for a major city. It's really nothing special any more despite the improvements. Improvements which have been long overdue. My last trip through the airport did not meet with any major flaws. But then I live in the area and know what to expect. High food prices. Horrid arrival traffic and traffic management. Average time for baggage availability at the claim area. So so personalities at desks. But at least the airport is clean as it can be. However, like other airports its audience is nearly a captive audience. Improvements also have to be managed while supporting traffic. So expect average service, but do so with an eye on the fact they provide average service while building out new features and areas.



SAN FRANCISCO AIRPORT customer review :  1 October 2013 by Zachary Ho    (Singapore)

Rating : 8/10

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Recommended

We transited through this terminal twice by Virgin America aka domestic and I can be sure I stepped into a world class airport ready to handle and provide genuine service to its travelers. Staff at the information desk gave good information on places to eat and directed us to the international terminal where there was more food. Directions given on the signs were adequate and baggage came off quickly. Though you have to pay for trolleys.



SAN FRANCISCO AIRPORT customer review :  30 August 2013 by J Hviid    (Demark)

Rating : 8/10

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Recommended

OK, have only just arrived, so the departure end is still unknown. But this was almost like arriving at a European airport. A good one! Maybe it wasn't so busy at the time, but immigration was snappy. Almost as if arriving as a resident? Baggage claim worked without any incidents. Free baggage trolleys in the international Terminal! The AirTrain also has made it much easier to get around. Including car rentals.



SAN FRANCISCO AIRPORT customer review :  29 August 2013 by K Rushton    (Canada)

Rating : 5/10

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Recommended

We did not have any trouble finding our airline's check-in or going through security. What we did find lacking in the terminal were food services. Thanks to our airline, we were stuck in Terminal 1 for almost 5 hours. We did not want to have the hassle of having to go through security again, as the line-up was getting longer as the day wore on so we chose to stay in secure area of Terminal 1. There really were very few options for food. We found 3 places and did not feel that there were enough options or variety. We did not necessarily want to spend $50-$60 for lunch for four of us. We would have been quite happy with a quick, inexpensive fast-food snack but there was nothing like that.



SAN FRANCISCO AIRPORT customer review :  18 July 2013 by C Danleigh    (UK)

Rating : 4/10

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Recommended

Not much to comment on in relation to the actual airport, as it seemed pretty much like any other around the world (apart from Changi airport in Singapore). However, the main complaint is about left luggage facilities. After lugging our suitcases around the airport, we finally found the left luggage area, only to be charged $80 + for 2 cases to be left for 5 hrs. Not a lot else we could do as we wanted to go back to the city for a few hours before our flight. What a rip off! Is this normal for US airports?



SAN FRANCISCO AIRPORT customer review :  15 July 2013 by T Ramaiah    (India)

Rating : 2/10

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Recommended

Landed in SFO in Jan 2013 for a business trip. Prepare yourself for serpentine queues. If you're not a U.S. citizen or permanent resident, expect a minimum waiting time of an hour in the immigration queue, if you're lucky. All staff at the immigration counter with seemed indifferent and like they'd rather be anywhere else. Baggage belts after the immigration check were a bit of a nightmare. When I flew down, one of my bags wasn't on the belt. I found they'd been removed from the baggage belt and placed in a corner with a few other bags. Not a good start to the trip. Back to SFO's departure terminal in Feb 2013. A warning to all non-Americans: if you plan to use a luggage cart, you'll have to pay $5 to get one. The check-in was quick, but the security check had a long queue. It took me almost half an hour to get through this. If you want to call an airport "international", you have to keep in mind people will come from countries where some things aren't standard practice, and deal with it through better signage and better staff training. The strongest memories I have of the SFO airport are of rudeness and indifference.



SAN FRANCISCO AIRPORT customer review :  4 July 2013 by P Smith    (UK)

Rating : 2/10

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Recommended

Such an irritating airport to get around. Terrible signage. Confusing unintelligible announcements. Our flight was allegedly leaving from terminal 1. After lugging all our stuff there, we were told to go to terminal 3 to drop our bags. Then after that, walk to the international terminal to get the flight. At security, no plastic bags being given out. No obvious signs to say what fluids are permitted. Nothing to say I had to put a laptop in its own tray and everything else in another. Just a rude guard telling me like I should know already. Gave me no help, just watched me as I held up the queue and flapped around. At the gate, no toilets. No retail. Walked miles to find food, when we did, was 11 dollars for a pathetic sandwich. San Francisco is an excellent city full of great people and great design. How did they get it so wrong at SFO?



SAN FRANCISCO AIRPORT customer review :  27 May 2013 by Jayanta Biswad    (India)

Rating : 8/10

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Recommended

Good airport but not so spacious, everywhere is quite cramped. They've improved the baggage recovery area a bit but the immigration counters continue to be a chaos. There's the serpentine long queues and so many counters are vacant but very few staff. Even at 12:30 in the afternoon, when 3 international flights arrived together, they only had 4 Immigration counters open for the visitors so it took almost an hour to get across. However the immigration (DHS) officers are quite polite and courteous. The customs officers were friendly too this time!



SAN FRANCISCO AIRPORT customer review :  6 May 2013 by M Finch    (Japan)

Rating : 5/10

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Recommended

TSA for the international flights lived up to their reputation. Seemed like a dysfunctional family. They were rude and unorganized. Someone needs to tell them passengers do not like going through them just like they showed they don't like dealing with passengers. Nobody forced them to choose their job. If a customer service company had employees like TSA at SFO, they'd go out of business. To all TSA employees: Passengers will always be a pain. They will whine, complain, and get unruly at times. Don't lower yourself to those standards. Don't take out your frustrations on the passengers. You are serving your country. Be professional. Be courteous. Be understanding.



SAN FRANCISCO AIRPORT customer review :  2 April 2013 by S Koenig    (USA)

Rating : 7/10

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Recommended

Connected from US Airways to United, so, although our bags were transferred directly, we had to exit one terminal, take the airport train to another terminal, go through security there, and then walk a fair distance to our gate. Other than that, no problems. Airport appeared to be in good condition. Decent array of stores and restaurants/bars. It was raining but we experienced no delays.



SAN FRANCISCO AIRPORT customer review :  8 January 2013 by C Smith    (Spain)

Rating : 7/10

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Recommended

SFO is a nice, recently renovated airport. The food options are good (specifically for domestic flights, not in the international terminal, which doesn't have so many choices). Also, in general, the flights are on time. My only complaint is with security. I am not comfortable using the new airport body scanners, but if you decide to use the metal detectors, you are subjected to a pat down. Also, as I was passing through security, I heard many complaints about the pat downs (specifically, people felt like they were being harassed by airport security personnel).



SAN FRANCISCO AIRPORT customer review :  13 December 2012 by A Lane    (USA)

Rating : 5/10

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Recommended

This is my home airport. I will admit I hate to pass through immigration control here and not because of the immigration officials who can be severe at times. It's the customs part of it all where if one declares food even if it's one tiny pack of biscuits it begins a whole chain of distrust. It has happen loads of times where I was only bringing in some pastries and biscuits both in hand and checked luggage where we got treated badly. The agents always feel when one admits to bringing in food-any sort of food-it'll be something illegal, thus, the chances of having one's luggage searched before exiting is quite certain. That is perhaps the only issue I've got with SFO. Thus, I will advise anyone to declare that you're bringing in food of any sort. If it's edible it's considered to be food. Otherwise, as stated earlier, the SFO immigration officers can be gruff though some are fair. As a US citizen I think I've been quite fortunate as from what I've read from foreign visitors' experiences they have been given the third degree or more. However, I think that's typical as visitors to the UK (and other countries). For instance, I've been treated quite rudely, unfairly, and unprofessionally as well by their entry clearance officers. It must be a sign of the travel times. SFO itself I do not care for as for a major international airport it is quite small and lack good dining choices. It can be quite confusing as well if one is driving into and out of it with its confusing signage at times.



SAN FRANCISCO AIRPORT customer review :  12 November 2012 by Jonathan Roberts    (UK)

Rating : 0/10

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Recommended

The immigration officials were extremely aggressive and intimidating, to the point I honestly felt I was being harassed. I agree with the below UK reviewer that it does give a very poor impression to an otherwise amazing city. I'd previously come into Chicago and there also was processed very sternly, that was my first trip to the US and I was then unprepared for all the personal questions about how much money I had, what I did for a living etc. But this was something else, the official asked me 3 times if I was in the country on business, in a sarcastic, unpleasant manner, as if he were trying to catch me out. Each time I politely told him I was on holiday. It was genuinely distressing. I'd just come off an 11 hour flight and had waited an hour in line. I was then subjected to a bag search, of both my hold and hand luggage, by 2 different officials. Again, this was done in a confrontational, aggressive manner. A horrible ordeal, prepare yourself.



SAN FRANCISCO AIRPORT customer review :  20 September 2012 by R Larson    (USA)

Rating : 1/10

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Recommended

SFO terminals 2 and 3 are fine. Terminal 1 is an insane nightmare. The security staff are rude, obnoxious and inefficient. They refuse to open up the metal scanners when the naked body scanners are backed up for over an hour. Customers naturally grow impatient as even an hour early to your flight is no guarantee that you will make it.



SAN FRANCISCO AIRPORT customer review :  11 September 2012 by S Grynkewich    (Philippines)

Rating : 9/10

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Recommended

A very pleasant surprise! The new international terminal is functional, clean, and efficient. It's actually a pleasure to use this particular US airport. Check in was smooth. The place was not crowded. Security - yes, the TSA - was pleasant, efficient, without any pressure of being rushed, and the area beyond security provided adequate shops and facilities to entertain anyone waiting for his flight.



SAN FRANCISCO AIRPORT customer review :  11 September 2012 by P Jones    (UK)

Rating : 1/10

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Recommended

Staff in immigration are extremely rude and aggressive - treat people like cattle. One example - As we were going through they opened up the US Citizen lines to non-residents. An elderly lady got a bit confused and simply asked if she should go in this line - he barked at her "I don't know how else to explain this lady - go in the shortest line". I travel extensively through Europe and Asia and I have never come across behaviour like this before - long queues yes- but rudeness to senior citizens no. Real shame as it gives a poor first impression to an otherwise wonderful city.



SAN FRANCISCO AIRPORT customer review :  29 August 2012 by P Rubenstein    (Canada)

Rating : 3/10

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Recommended

International arrival with transfer to international departure (Terminal G). Unfortunately, FCO uses buses into which pax are crammed for transport to the terminal. Not a pleasant experience. Poor directional signs for transfers and an airport that has non-existent climate control. Arrived in the morning with an early afternoon departure. It is not an airport where one wants to spend too much time especially when the AC is not effective. There are absolutely no clocks anywhere in the G structure. Not on the flight info directory and not on a wall. No functioning free wifi either. It makes it difficult if one relies on a mobile device and not a watch. On the upside, the facility was relatively clean and well organized.



SAN FRANCISCO AIRPORT customer review :  15 August 2012 by S King    (Brazil)

Rating : 8/10

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Recommended

Good airport, though I was a bit surprised at the superlative reviews some give it. I hasten to add we used it just for one departure recently. Facilities were fairly modern and clean, though not spacious. We saw the moderate line for security and entered the special line for first class and other priority passengers, though it merely took us through a few twists and turns and then back to the end of the regular line (bizarre). Gate area was average in space and seating.



SAN FRANCISCO AIRPORT customer review :  8 August 2012 by R Tan    (USA)

Rating : 9/10

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Recommended

I have been to numerous airports in the US and I found that SFO is the best one. I have used this airport multiples times and always found them to be pleasant. The signage is very clear and the security lines are never long. It's a very efficient airport.



SAN FRANCISCO AIRPORT customer review :  8 August 2012 by N Junzo    (Brazil)

Rating : 9/10

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Recommended

Flew American Airlines to and from SFO (domestic) via superb Terminal 2. Good choice of shopping and dining in a modern, wide open, clean and clear departure lounge. Luggage claim area with carpet and sofas, which were unnecessary as baggage was already in conveyor when I got there. Multi-company rental car facilities can be easily accessed via monorail, which literally delivers you righ in front of the rental counters. But attention: on my way back to the airport from San Mateo bridge I could not easily find a gas station close to the highway in order to have the car refuelled, so allow extra time for not missing your flight.



SAN FRANCISCO AIRPORT customer review :  6 August 2012 by J Humphrey    (USA)

Rating : 9/10

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Recommended

I live 50 miles from the airport. I have used SFO for over 30 years for primarily international, Hawaii, and East Coast travel. The airport keeps getting better. Currently, most of my flights are in and out of the refurbished Terminal 2. Clean, bright, open. Good food, shops, and a couple of good bars. Wished security was a bit quicker, but it is a lot better than some places. SFO has good connections with downtown San Francisco and the East Bay via BART (expensive though). For locals, it has good freeway access and a lot of different parking options. The problem with SFO is the weather.



SAN FRANCISCO AIRPORT customer review :  17 July 2012 by N Singh    (India)

Rating : 2/10

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Recommended

Arrival after a 13 hour flight and one is greeted by serpentine queues at immigration counters - awful lack of staff to handle sea of passengers. No staff to channel/expedite the process. Took us more than an hour to get through. Better experience with other US airports including ORD. Similar problem with getting through security on departure. Free wi-fi is a farce - poor connectivity - gave up after several attempts on my smartphone.



SAN FRANCISCO AIRPORT customer review :  2 July 2012 by T Patrick    (Hong Kong)

Rating : 5/10

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Recommended

Nice enough terminal but everything shuts at 10 or 11! Bar and restaurant staff quite happily tell you they are closing early! There are about 6 busy flights leaving after 1120, no wonder there is a recession in the USA!



SAN FRANCISCO AIRPORT customer review :  14 June 2012 by C Miller    (Australia)

Rating : 4/10

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Recommended

This is another dreadful airport - all too common in the US west. The facilities were good, but it was so busy that there were no seats to use in any of the bars and restaurants. The WiFi was too slow to use - no doubt because the terminal was overcrowded. My international flight used another adjoining terminal. Absolutely nothing to eat and drink airside - I stocked up on chips knowing that United Airlines were going to serve me muck.



SAN FRANCISCO AIRPORT customer review :  21 May 2012 by G Kimata    (USA)

Rating : 8/10

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Recommended

The earlier reviewer who stated one cannot move from one terminal to the next without exiting the secured area and re-entering through security is incorrect. There are clearly marked walkways which direct you to other terminals within the security zone. Having said that, if SFO is your first port of entry to the U.S. from an international point of origin, and you are connecting to a domestic flight, after exiting immigration and customs, you are out of the secured area and will need to go through security to board your connecting flight.



SAN FRANCISCO AIRPORT customer review :  14 April 2012 by L Lehnert    (Mexico)

Rating : 6/10

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Recommended

I flew through the International Terminal at the SFO airport twice on my trip to Asia. This airport is a typical big city US airport with gates far apart. Unlike airports in Asia and Europe, there are no smoking rooms inside the terminal, but, rather, smokers are forced to go outside. Outside smoking areas can be far from toilets and other facilities inside the terminal, making it difficult for those of us who cannot walk very much. Prices at the food establishments are very high, although the food was at least good. I found wheelchair service to be variable, ranging from ok to good. Overall, I would prefer to avoid this airport in the future.



SAN FRANCISCO AIRPORT customer review :  12 April 2012 by C Cabra    (USA)

Rating : 1/10

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Recommended

This is the only airport I've been in where if you land here to transit to another flight you have to exit security and then go back through security at each terminal you visit. It's a TSA nightmare if you have a tight connection. When I landed, the TV information monitors that inform you what gate your flight is at - well in the terminal I was in those screens only showed flight numbers for flights leaving in that terminal, so I had no way of knowing what terminal, much less what gate my next flight was at. I ran around looking all over, finally asked some cleaning lady for directions. I walked up to a TSA agent and to my horror he explained I had to exit TSA to get to other terminals. That ended up being the first flight I ever missed.



SAN FRANCISCO AIRPORT customer review :  29 January 2012 by Liz Coffey    (USA)

Rating : 9/10

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Recommended

Great art/culture exhibits in the terminals. There was one showing the history of turntables when we arrived - we stayed to look before picking up our car! Good food options for the vegetarian, which is unusual. Frozen yoghurt too! The monorail is fast, frequent and clean. It's not a far drive into the city (20 minutes or so) and the BART is also very convenient to downtown. Nice, newly renovated buildings with good light. Clean, nice bathrooms. We had no delays.



SAN FRANCISCO AIRPORT customer review :  28 January 2012 by T May    (USA)

Rating : 8/10

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Recommended

Unlike most big airports in America such as LAX, O'Hare, Dulles, Logan, Reagan, or from what I've heard JFK, this airport is not a nightmare to navigate. The signage is plentiful, which is a great help when locating the otherwise hidden baggage claim. The terminals (especially the new one that houses Virgin America and the International one) are very nice, though the restaurants are fairly pricey. The staff are helpful, but a little no- nonsense which can be irritating. Commuting is a breeze thanks to being located right off the highway and the metro. Customs is done without hassle. On the downside, the process of checking in and getting through security can be abysmal at the wrong time, the majority of flights are United and flights are often slightly delayed because of fog. Because of this, I prefer using the smaller airport in Oakland across the bay when I can. Regardless, this airport is what all big airports should be.



SAN FRANCISCO AIRPORT customer review :  5 January 2012 by E Skinner    (USA)

Rating : 9/10

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Recommended

I flew UA to SFO and was surprised how good it was. UA check-in chaotic, was getting directed to go to the Continental (pre-merger) self check-in machines when I was on UA. United T3 very nice. Moving Sidewalk efficient.



San Francisco Airport customer review :  13 October 2011 by J Kim    (USA)

Rating : 5/10

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Upon arrival from Seoul Incheon, TSA immigration and customs officials were rude and curt. They yelled at us for going the wrong way, without giving us a polite explanation or directions to other passengers who were confused to the ambiguous instructions about where to queue. None smiled and the staff that were there looked like they hated their jobs. Baggage staff also were observed throwing baggage around and looked like they did did not exercise care with other passengers belongings. While SFO International terminal is clean and well-designed, the amenities are wanting since everything is so expensive. With the rudeness of TSA and immigration staff, SFO is not my choice for flight needs. Even then, it's still a step beyond LAX but that isn't saying much.



San Francisco Airport review :  23 August 2011 by S Bale   (USA)

Customer Rating :  3/5

3 Star Rating   

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It can be congested at times. Security is fast, but managing the lines is slow. There are some old TSA's who are not quick thinking (This is in Delta Terminal). Parking is good. Food is good but can be expensive. Good ground transportation and short term parking facilities.


San Francisco Airport review :  16 August 2011 by Michelle Burns   (USA)

Customer Rating :  2/5

2 Star Rating   

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Customer service was awful. It took me 2 hrs to check-in because there was no organization, people were standing in lines but no one knew what the lines were for. No management whatsoever to be found. Over 100 people were waiting to get tickets on my flight because an earlier flight had been cancelled, people were waiting on standby yet the plane left with several open seats.


San Francisco Airport review :  10 August 2011 by R Tan   (Indonesia)

Customer Rating :  5/5

5 Star Rating   

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Departing from the international terminal was a breeze. Check in was smooth and security was no hassle. Security officers were accommodating and friendly. Although, there is nothing air side once you've passed security.


San Francisco Airport review :  1 July 2011 by R Chang   (USA)

Customer Rating :  5/5

5 Star Rating   

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The new Terminal Two was amazing. Clean, modern, and easy to navigate. A lot of shops and restaurants placed around the terminal. Clean and comfortable seats and there are even tables for those with laptops. Excellent terminal.


San Francisco Airport review :  26 May 2011 by J Biswas   (India)

Customer Rating :  3/5

3 Star Rating   

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Arriving at SFO is not a very exciting experience. Small spaces, but clean. Very long wait at immigration. There are lots of counters but very few DHS staff so long queues. Baggage area is very small and the customs officers keep hovering around. Expect at least 45 minutes or more to exit the terminal.


SAN FRANCISCO AIRPORT review :  5 April 2011 by Bill Hansen   (Japan)

Customer Rating :  5/5

5 Star Rating   

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Excellent international terminal at this airport. Friendly staff, clean. Gate concourses are well configured, with decent food/beverage options. Clear signage. Security check areas are overcrowded. Luggage carts cost USD5 (free at most international airports worldwide).


SAN FRANCISCO AIRPORT review :  21 March 2011 by D Silverstone   (USA)

Customer Rating :  5/5

5 Star Rating   

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The best international gateway to the US. International Terminal is world-class, with fast customs/immigration and baggage claim, good signage and maps, excellent and easy connections/transfers, and superb dining options. Other terminals are decent enough in their own regard, with the updated Terminal 2 being downright fantastic. Transport between terminals and to the city is easy, and staff is very friendly and helpful.


SAN FRANCISCO AIRPORT review :  19 December 2010 by S Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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Arrival, on a domestic flight, was a big confusing, especially finding how to get to the monorail to get to the consolidated rental car facility. From the baggage claim area you need to take an escalator or elevator up a couple of floors, cross a walkway over the main airport road, then find your way to the monorail (and decipher the confusing signs to know what direction you need to go). Don't try it with lots of bags unless you have a cart (and know in advance how to lock the wheels so it doesn't roll down the monorail car). No shuttle bus to the rental cars that I could see.


SAN FRANCISCO AIRPORT review :  16 August 2010 by J Mumman   (USA)

Customer Rating :  3/5

3 Star Rating   

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The monorail is convenient. Even though the international terminal is big, the arrivals area is weird. The Arrivals area was empty then it was crowded, then empty and then crowded again. When I flew out of SFO it was confusing, because we didn't know where to board and there were no people telling where the gate is. We just got a gate assignment and we had to find it ourselves. I'd much rather fly out of San Jose.


SAN FRANCISCO AIRPORT review :  22 April 2010 by M Butcher   (USA)

Customer Rating :  5/5

5 Star Rating   

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Have been through SFO six times in the last four weeks on international and domestic flights. Compared to LAX, the only other West Coast option for flights from Australia, this airport is a dream. The BART service is a big plus, except for the late (~8AM) start early Sunday mornings from Downtown and the complicated ticketing machines for first time users. I've checked into my downtown hotel within one (1) hour of touchdown - admittedly with carry-on only and a good BART connection. Agree with the comments about the very limited food options and the lack of clear signage but way better than LAX.


SAN FRANCISCO AIRPORT review :  30 March 2010 by N Werner   (Switzerland)

Customer Rating :  3/5

3 Star Rating   

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Arrived on BA at the international terminal. Luckily we arrived before the Virgin and UA flight from LHR as there would have been huge lines otherwise at immigration. I raced to immigration and was attended to immediately. The immigration officer was extremely rude and did not have a good knowledge of English. She asked also very detailed questions about what sights I will visit during my stay in SF and I had to talk about 5 minutes about attractions I want to visit. I found this a bit ridiculous but I guess that's normal nowadays if you enter the US. Luggage took quite a while as it was a full 747 but afterwards I got through customs within seconds where a very friendly customs officer took my form. From there the BART station was a short stroll away and it is very cheap and quick to get in to town (USD 8.10). Departed on Southwest at T1 and found the experience not bad. Took the BART to the airport and then the SkyTrain to Terminal 1. Check-in was very quick and security was also quite efficient and fast. Facilities are so-so with a few places to eat and one or two newspaper shops. Terminal was quite crowded as some planes where delayed due to the weather. However the Southwest staff was friendly and kept us informed. It is a mixed bag but overall SFO is ok.


SAN FRANCISCO AIRPORT review :  19 January 2010 by Colin Shi   (USA)

Customer Rating :  4/5

4 Star Rating   

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Facilities

The International Terminal is a beautiful structure that lets in plenty of natural light and a relaxing place to stay. Immigration and baggage claim take no longer than 45 minutes. Security checks are usually uncrowded, and staff are friendly. On the domestic side, the airport isn't that stunning - Terminal 1 is very outdated, but it's better than Terminal 6 at LAX. Terminal 2 is undergoing renovation. Terminal 3 is United domestic terminal - pretty modern and has great places to eat, even though they're overpriced. It's very friendly, however, I find queuing the longest in here. The terminal can get crowded at peak times.


SAN FRANCISCO AIRPORT review :  8 November 2009 by K Kalimanis   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

SFO is by far the worst airport for domestic travel. The only thing positive is that BART runs there. The food choices are limited. No services for the stranded traveller. Dirty and dark. As the gateway for tourists and business travellers alike, this is such a let down. Leaving, TSA reps are the rudest in the county.


SAN FRANCISCO AIRPORT review :  13 October 2009  by John Duffus

Customer Rating : 5/5

5 Star Rating

Arrived by BA from London at around 1630. No other international flights had arrived around that time and, amazingly, I was through Immigration and Customs in less than 20 minutes from leaving the plane. The arrival procedure was vastly superior to my experience at several other US international gateways. Check-in for an early morning AA departure was fast and smooth and it was easy to get to the Gate. I will try and use SFO as my gateway of preference in future.


SAN FRANCISCO AIRPORT review :  5 September 2009  by J Sabaduquia

Customer Rating : 5/5

5 Star Rating

Used the International Terminal for departure, check-in hall was huge, was airy, modern and clean. Security was fast with friendly staff. Departures with lots of shops and food. Bathrooms were clean. Easy to get around with, nice open windows. Best airport, I've been in the US.


SAN FRANCISCO AIRPORT review :  23 April 2009  by J Drolet

Customer Rating : 4/5

4 Star Rating

On the domestic side, flying in from Vancouver, I was amazed how quickly I got my luggage & outside very fast. The international terminal is spacious, though the departure hall seems somewhat foreboding. Security was very smooth and efficient. There is no free wi-fi here, which is unfortunate. Otherwise I was impressed with the spaciousness of the Int'l Terminal, which lends a great view of the tarmac and hills surrounding the city. In the domestic terminal, checking in on United to fly back to Canada was a cattle call - crowded, inefficient, check-in area way too small and narrow. I rate the Int'l Terminal very highly, the domestic side departures not so highly.


SAN FRANCISCO AIRPORT review :  26 March 2009  by Ned Hopkins

Customer Rating : 2/5

2 Star Rating

I've been flying in and out of SFO since 1953. The last year it was a relatively good experience was 1968. I know no other airport except Sheremeyevo in Moscow where it takes longer to get one's baggage -- to get from plane to sidewalk. On our recent return from Kona (Big Island, Hawaii) we waited 55 minutes for our bags to appear on the carousel.


SAN FRANCISCO AIRPORT review :  2 February 2009  by P Hauser

Customer Rating : 4/5

4 Star Rating

Arriving in the USA via SFO is vastly superior to arriving at the God-forsaken hell-hole known as LAX. SFO is more organized, there are actually signs, and the DHS officers are actually polite and pleasant. It is par for the course to have to clear immigration, collect bags and then clear customs prior to heading to either a domestic or international connection. It has been this way for several years now, and I am perplexed by commentators who are surprised by this - perhaps they don't travel to the USA very often. In any case, SFO is delight compared to LAX. I would recommend anyone arriving in the USA via the West Coast do so at SFO or SEA, and forget all about LAX - it's horrible.


SAN FRANCISCO AIRPORT review : 8 January 2009 : by M Miller

Customer Rating : 4/5

4 Star Rating

I have flown out of SFO many times and most of the time the experiences were pleasant. The latest renovations have made great improvements. International terminal full of good places to eat, although expensive. The only thing I don't like is that some of the gates are on the lower floors and are reached by elevators or escalators - it can be very confusing if you have never left from there, and you could miss your flight. The airport is clean, as are the restrooms. Security check is quick, leaving and entering the US.


SAN FRANCISCO AIRPORT review : 24 December 2008 : by Alan Wan

Customer Rating : 4/5

4 Star Rating

Arrived at the International Terminal from LHR and was through immigration and collected our bags within 30 minutes very impressive for a US airport we then walked to domestic T3. The airport was light and had a decent selection of eating facilities although was quite pricey.


SAN FRANCISCO AIRPORT review : 16 October 2008 : by Jan Willem Pronk

Customer Rating : 4/5

4 Star Rating

The immigration officer who processed me was very friendly. Lines were not that long although I always try to make a point of getting off the plane quickly and make my way to immigrations swiftly. A line was building up behind me. Leaving SFO was also a painless experience. Pleasant surroundings but lacking somewhat in facilities.


SAN FRANCISCO AIRPORT review : 7 August 2008 : by Jonathan Liu

Customer Rating : 4/5

4 Star Rating

If US airports were to be avoided, this is an exception. Upon arrival, clean and tidy surroundings make people feel comfortable after flying. Only disappointment were the long lines at immigrations and the unfriendly and discriminative faces of the officers as well as the low ceiling at baggage reclaim. Otherwise, airy spaces and an overall good experience.


SAN FRANCISCO AIRPORT review : 30 June 2008 : by P Chang

Customer Rating : 2/5

2 Star Rating

Flights are frequently delayed due to fog, smoke, ATC or other issues. Connecting between international and domestic terminals require passengers to exit the secure area and go back through the security checkpoint. Depending on arrival concourse, re-checking bags going from international to domestic requires a long walk with bags and oftentimes another wait in line. 4) Security checkpoints are poorly staffed. In general, not all metal detectors are being utilized resulting in long lines. On the good side: Immigration & customs process is very efficient and quick. Checked baggage retrieval time is reasonable ~15min. In the domestic terminal, good selection of restaurants and shops. If possible, avoid connecting through SFO.








 

 

 
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