Siem Reap Int'l Airport Passenger Reviews and Airport Traveller Reports
SIEM REAP AIRPORT customer review : 28 October 2012 by K Pardoe (Australia)|
Rating : 10/10
Obtained e-visa prior to leaving home, arrived airport, only cabin baggage, we were not the first off but were
first out of the terminal in about 10 minutes.
SIEM REAP AIRPORT customer review : 29 August 2012 by C Callanan (Australia)|
Rating : 6/10
We flew from Siem Reap to Ho Chi Minh where we were flying directly on to Singapore on Jetstar. We were
informed that we would need a visa for Vietnam even though we were in transit as we would have to collect
our luggage and check in again at HCM. We were charged $200 each to have a Vietnam visa arranged to
collect at HCM on arrival there. We were not going to be allowed to board our flight in SR so had no choice
other than to pay up . There was a man waiting for us on arrival at HCM and we got the visas, collected our
bags and checked in again, all without leaving the airport. Has this happened to other travelers? It cost more
than the flight! This was the only sour note after spending 3 lovely weeks in Cambodia.
SIEM REAP AIRPORT customer review : 13 February 2012 by J Tydeman (UK)|
Rating : 3/10
A nice enough airport aesthetically but utterly rude staff - they almost beat LA staff for total contempt for
their passengers, forgetting perhaps that we passengers keep them in jobs.
SIEM REAP AIRPORT customer review : 23 October 2010 by T Hodge (Australia)
Customer Rating : 4/5
It's clean, tidy and staff seem to be friendly. There is free wi-fi which was reliable. You
have to pay $25USD departure tax which some passengers complain about, but you probably pay
more in your ticket for flights from major airports. There are no airbridges meaning there is
a walk to the aircraft.
SIEM REAP AIRPORT customer review : 5 July 2010 by Karen Stafford (Japan)
Customer Rating : 4/5
I've used this airport several times and they usually manage to keep it pretty clean, and the
staff are fairly attentive. Filling out your visa forms on the plane will speed up the process
when you arrive. Reports of immigration officials asking for "tips" have been on the increase
(do not tip them!), as have reports of people with fake e-visas. (The e-visa site is
occasionally being hacked into, and it can be difficult to tell if you have been issued the
real thing) If your e-visa is not the real thing, you will have to line up again and pay $20
for a VOA (visa on arrival).
SIEM REAP AIRPORT customer review : 8 January 2010 by Andre Gauvin (France)
Customer Rating : 4/5
Overall a convenient and clean airport with a more than reasonable shopping and seating offer.
A lot of paperwork upon arrival though and queues can be lengthy both at arrival and departure
at passport control.
SIEM REAP AIRPORT customer review : 24 October 2009 by C Wesley
Customer Rating : 4/5
Small airport with few gates. Close to town. Quick in (passport control) and out (security).
Wide range of services for such a small place but only one vendor of each (except food) so no
SIEM REAP AIRPORT review : 15 September 2009 by Fred Gross
Customer Rating : 4/5
Well built and very clean. Close to town. Easy check in when you depart
and easy customs checks when you arrive. No lines at security. Has all the services needed
(but only one choice of vendors due to the airports small size). Lots of smiles from the staff.
SIEM REAP AIRPORT review : 22 May 2009: by Peter Saunders
Customer Rating : 5/5
Great little airport: well-designed, clean, efficient and with a wonderful bookshop airside
that sells the latest English-language paperbacks at reasonable prices. Also has decent snack
outlets with charming staff.
SIEM REAP AIRPORT review : 14 January 2009: by P Bedson
Customer Rating : 4/5
Amazingly good - small airport new and clean and with excellent connections to more or less
everywhere. Dont let the hotels tell you that you need to be there 2 hours ahead because if
you do you will find the check in closed. You will need $25/PAX for departure tax - payable
in cash. Quick check in and security, airside there are some nice cafes a few souvenir
stores and what must be one of the worlds most expensive duty free shops! The walk across
the tarmac to the aircraft is a nice reminder of how it used to be.
Siem Reap Int'l Airport review by Ho Mun Hung
26 March 2008 Customer Rating :
The whole place look more like a resort more then an airport! The architecture is done in a pleasant
traditional Cambodian style, very inviting and the interior is surprising modern! It really give
visitors a very good impression of Cambodia! When flying off do remember to set a side us$25 for the
airport tax. The transit area was a bit small but it has a nice cafe, gift shops, duty free shops, a
decent bookshop and even a foot massage shop! The price are higher than those in town but it is
better then nothing, and I have seen 1st world countries big airports transit area who is worse than
Siem Reap airport.
Siem Reap Int'l Airport review by Dave Jaros
4 March 2008 Customer Rating :
Check-in counters well enough to cope the peaks (saw some B767s charters on runway), immigration
just after check-in. Security do not care about liquids (opposite to Thailand) so you may bring
your own as much as needed. Nice but pricey (compared to local market) souvenir shop, also not cheap
cafe with good variety of snacks. Old fashioned view to tarmac and walk to the airplane will make
you feel fine despite the 25 USD departure tax (but frankly, you'd pay much more on most odd
places). Maybe if they could open some courtyard grass that one may sit down and have his drink.
Siem Reap Int'l Airport review by Dave Stanley
2 March 2008 Customer Rating :
I almost gave this 5 stars. A very good experience in and out. It is small, but with a reasonable
choice in shops and a restaurant. The Cambodians want people to visit their country and are keen to
please. The airport is new and in very good condition. Use the e-Visa service before arriving to
save yourself one queue. There is a $25 departure tax.
Siem Reap Int'l Airport review by Chiew Hong
22 January 2008 Customer Rating :
Found this airport to be very simple, small and basic but had it's own unique characteristic.
Arrival/Departure hall very simple but elegant. A nice variety of food/coffee/sundries outside the
gates. And some very nice shops after security which make my wallet dry. On passport control, make
sure you get your arrival card/custom clearance card ready as the queue to clear passport/custom
quite long and take times but if you ready, then it was breeze.
Siem Reap Int'l Airport review by Bjorn Klubbenes
13 January 2008 Customer Rating :
A Modern, well functioning airport. As a group of 23 arrived all with "visa-on-arrival", including
filling the visa application form, payment of visa, passport control and customs clearance, we were
all outside the airport in 15 minutes. Polite, friendly and efficient staff, including the
officials. Sufficient variety and numbers of taxfree outlets.
Siem Reap Int'l Airport review by Frank Winter
20 December 2007 Customer Rating :
Very pleasant surprise. Small but very nice airport (nice architecture, clean). Clean toilets, lots
of shops in departure area, short walk (50 meters) to/from airplane. Visa-on-arrival process still
soviet-style with 8 persons in a row processing your visa but reasonably fast. If you don't have a
passport photo on hand (who has?), they will charge you additional 2 USD on top of the 20 USD for
the visa. Immigration was smooth for me but some of my friends (Nigerian and Pakistani) got
interrogated for 15 minutes. Nothing bad but surely annoying. On the other hand, they told me they
are used to it as this happens at most airports if you travel on these types of passports. Check-in
with Jetstar very smooth, no problems at all and process now streamlined so no running around
required. But the $25 'get out of Cambodia tax' is just a rip-off. But again, this is probably to
support the budget airlines so they can keep their ticket prices low and you get stung only when at
the airport when it's too late. Be careful at the security check and put all your belongings inside
a bag (e.g. backpack). My friends had heard stories about mobile phones being stolen by security
personnel when they just put it in regular bowl to scan. Not sure if this story is true but better
be safe than sorry. Overall I was quite impressed, this airport is at least on a par with Phuket
and way above airports like Cebu.
Siem Reap Int'l Airport review by M Gephart
26 November 2007 Customer Rating :
Found this airport to be very charming and having much more personality than anything we saw in it's
neighbor (Vietnam). It is a modern facility - which has kept the quaint Cambodian feel of the early
1900s. A nice variety of food/coffee/sundries outside the gates. And some very nice shops after
security. All-in-all, very impressive for an airport and tourist market just starting to take off.
Siem Reap Int'l Airport review by Justin Burton
9 May 2006 Customer Rating : n/a
Arrived from Lao, and was surprised to see a modern terminal building,
recently constructed, no covered walk ways, and no bus just a short walk
to arrivals. Immigration was okay 3 lots of counters and $40 for a
Visa. All taxis are the same price - $5 into Siem Reap as dictated by
the government, very few touts outside. Departures was again okay,
modern and clean, small duty free shop selling local made items. Watch
out for the $30 get out of Cambodia tax.
Int'l Airport by Chris Sadowski
It's an airport of two distinct halves - the arrivals area is basic and reflects what you would
expect of a country as poor as Cambodia and I can only concur with the descriptions above of severe
looking officials in Soviet-style uniforms, but the departure lounge, whilst small, is rather nice
and the Artisans d'Angkor shop is lovely - make sure you allow time for a rummage! Some beautiful
flower beds to ooh! and aah! at on your way to your plane too.
Int'l Airport by Simon Cheung
This is the funniest and most antiquated in Asia - not to mention the most expensive to enter and
leave. Given the huge passenger numbers using it for access to the Angkor Wat temples I wonder if
it isn't time for another upgrade of the current facilities.
Immigration control on arrival is carried out by a row of five officials at a counter who process
your visa one by one and costs $25. Another gentleman in a Soviet-era uniform then proceeds to
meticulously stamp your passport and other paperwork. All painstakingly slow but quite comical.
When leaving I would advise plenty of time, even for a short flight to Bangkok or Ho Chi Minh as the
departures terminal was heaving with passengers who first need to have their luggage screened,
check-in, queue again to pay the $20 airport service charge and then another security check.
According to the Bangkok Airways agent this was apparently quiet season !! There isn't much to
entertain other than a few free internet desks and the wonderful Artisans d'Angkor shop whose prices
are the same as their shop downtown. You can forget about any business class lounge although above
the departure gates there is a restaurant. I think most people don't bother anyway as the airport
is not a very glamorous experience unlike its bigger neighbours.
It's basic but just about does the job, but I'd hate to see what's it's like on a busy day.
Int'l Airport by Steve Haire
12 February 2004
Arrivals - Very basic, have 20 - 25 US Dollars available in cash for your visa. This is processed on
arrival in a most chaotic fashion. The staff hold the completed passports up in the air for
reclaiming after identification. Don't worry too much, you will get your passport back !!
Departures - Although quite small, fairly organised and have 25 US dollars for your airport tax.
Refreshment facilities available together with e-mails - I dollar for 10 minutes
Int'l Airport by Eamon Murphy
Very small but immaculate. Staff are very efficient and friendly especially if you smile. Most
hotels offer free transfer if you email beforehand. Taxi drivers and touts will try to take you to
their hotel which is often overpriced.
Int'l Airport by Xuess Wee
Gateway to the fame Angkor Wat in western Cambodia. The airport looked remarkably
modern compared to the town of Siem Reap. A little on the small side, it is nonetheless cool, bright
and new. There are no land bridges so you make use of the tarmac alighting and boarding your planes.
Customs were cleared quickly and efficiently though the officers may looked stern. Hoards of taxis
gathered outside the main door so be warned. Airport has a small waiting area with some shops and a
cafeteria so it can get pretty crowded if there are many flights flying off. It takes roughly 20-30
minutes to reach the centre of town via taxi or arranged transport.
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