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Marrakech Airport
5.8 out of 10  5.8 out of 10
32 reviews

 



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MARRAKECH AIRPORT customer review :  23 October 2014 by Bernard Feuz    (Switzerland)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Long queue for passport control, arriving and departures. No special lines for business class. People jumping queue with fake reasons. Officials very slow and half the booths opened. 90 minutes on arrival and 50 minutes for departure.



MARRAKECH AIRPORT customer review :  14 October 2014 by H Goulding    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Leave plenty of time for entry and exit. On arrival at Marrakech airport on a Monday evening around 20:00h we queued for an hour and a half to get through border control! It was chaos, with angry and rude people jumping the enormous queue and no control by officials. The guys on the desks were bored and slow, typing the details from your card into their computers with one finger, and only once they'd finished chatting to their friends and rearranging the furniture in their booths. On departure from Marrakech it was very quick to get through security and we didn't have to remove belts, shoes, laptops etc. The airport was clean and cool and there were lots of places to change money, buy snacks etc. All was going well until we had to get back in an enormous queue for border control again. Once again there was queue jumping and the bored, slow officials in their booths. This time it only took about 40 mins though, which was lucky or we could have missed our flight. Beyond this we went to get a drink and I had to pay 17.5 Euros in the cafe area for a can of Sprite plus 2 small cans of Casablanca! The toilets were clean and for a small fee the toilet attendant let me jump the queue and use the empty disabled toilet. My overall view - modern clean airport with ridiculous queues.



MARRAKECH AIRPORT customer review :  24 June 2014 by R White    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The terminal building looks nice and its clean but its probably the most awful airport experience I've had. Arrival is confusing, no indication of what you have to do. Massive queues at immigration control. Queue jumping. Every detail has to be punched in by hand. Lack of safety - vehicles rushing along roads where passengers are walking. Bad attitude by officials. Having to fill in a card to leave the country is ludicrous. Departures lounge is just an excuse to rip you off. If the plan is for more tourists to visit the country the authorities must do something about the process to bring them in, its shockingly bad.



MARRAKECH AIRPORT customer review :  19 June 2014 by N Miller    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Check-in is a zoo (at least at Air France) with not much respect for queuing. Wait at security for our morning flight was long but not worse than e.g. Chicago (i.e. 10-20 minutes). Priority pass lounge was very nice, spotlessly clean with teapots and teacups arranged invitingly. Duty free shop was OK - a bit expensive but not outrageously so.



MARRAKECH AIRPORT customer review :  7 May 2014 by J Lynch    (Canada)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We must have landed and departed at the right time of day. There was hardly any lines at all, less than 5 minutes. Staff at security and customs were courteous and welcoming. The ladies in the bathrooms ask discreetly for tips, but since the bathrooms are sparkling clean, I don't mind. There were many nice shops with fair prices if you need to purchase more items. We didn't care for the sweets that we purchased in the Moroccan Pastry shop, but there are other places to buy food. The only annoyance was the high pitched electric saw being used near the gate, as one of the shops was under construction.



MARRAKECH AIRPORT customer review :  20 April 2014 by M Gother    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

A reasonably modern airport, no air bridges, you walk to and from the aircraft. Be prepared for long waits everywhere, and ensure you have pens to fill out your forms both when leaving and entering the country. Food prices are similar to that in the UK, but hot drinks served in cheap thin plastic cups, All in all fit for purpose but would not want to be stranded here.



MARRAKECH AIRPORT customer review :  7 April 2014 by Alexander Mokretsov    (Russia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Quite average airport with its advantages and disadvantages. It is quite spacious, cleaned and well-maintained. The distance between airport building and parked planes is very short and easily covered by walking without needing to go by bus. The downside is that it is quite disorganized, big queues at check-in and, especially, at border control! Make sure you come well in advance not to miss your flight.



MARRAKECH AIRPORT customer review :  18 February 2014 by P Cullen    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

There are good points: the building is quite airy and there was adequate seating when we were there (though it could not have coped with many more passengers), there was a good choice of eating places, mostly not the usual boring international fast food outlets. Getting to and from the centre took about 20 minutes by taxi at a reasonable price (we had pre-booked on arrival, which I recommend, if you can). However, there is one huge downside which has coloured my experience - the absurd process of immigration and emigration. You fill in an immigration card on the flight and then queue to have it and your passport checked and stamped. In our case it took about 30 minutes, just about acceptable. On leaving though you fill in another (identical) and form take it to your airline desk to be stamped, if you only have hand luggage (as we did) you thus queue (15 minutes in our case) for a process that takes about 30 seconds. You then go to the embarkation area and queue again (5 minutes) to check that you have been to the airline desk. This allows you into the hallowed ground of the emigration area where you queue (about 40 minutes) to have the paperwork checked and a stamp in your passport. All over? Oh no, there was another officer standing about 1 metre behind the desk you have just passed who randomly stopped people to check again (admittedly we were not stopped). So, over an hour queuing to get a stamp to leave the country. Marrakech clearly needs and attracts many tourists and has much to offer, if it wishes to continue increasing the number of visitors, it has to find a more efficient way of processing them into and out of the country.



MARRAKECH AIRPORT customer review :  29 April 2012 by Kim Frampton    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrived 20/04/2013. Took an hour and twenty minutes to get through immigration. On returning on 27/04/2013 took about 20 minutes. VIP lounge was very small and had no toilets or showers. Food was dire, a couple of trays of stale sandwiches either cheese or spam type meat and a few cakes. Drinks selection very poor. No coffee or tea apart from mint tea.



MARRAKECH AIRPORT customer review :  5 March 2012 by Giannicola Bonora    (Italy)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at 11.30 am. Immigration area airy and spacious with almost ten checking points. Three were manned which was good as it was only our plane with about 100 pax. General atmosphere relaxed and friendly enough. Queuing time acceptable. Arrivals area enormous for the size of the airport. Plenty of taxis. Departed early in the morning. Check-in and security staff not particularly friendly but professional. Everything was in slow-motion but the airport was still empty so it was understandable. Airside renewed and enlarged. Sufficient shops and eating places, good toilets, no ATM's, euros welcomed. Nice gate area with excellent airview. Flight information is insufficient. Overall a nice experience.



MARRAKECH AIRPORT customer review :  17 January 2012 by M Gora    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Sudden long queues at passport control for outward flight. Queues chaotic and more like crowds with no passenger supervision. Queue at each desk instead of one long queue. Despite having only five minutes until departure gate closing, nobody would let us forward. Nearly lost our flight as a consequence. Monitors in departure lounge list all flights, with other monitors listing just departure gates. Latter monitors only list flight when departure gate is announced. As we entered the lounge 2 minutes after our gate was due to close, it gave the impression that we had missed our flight, when in fact it was late.



Marrakech Airport customer review :  19 May 2011 by M Atherton   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The worst airport I have ever had the misfortune to use. Every detail required to be taken is entered on to the computer system by hand and takes an age. It took nearly 3 hours to pass through passport control, not to mention the scuffles that were breaking out due to people queue jumping. All in all a horrible experience.


Marrakech Airport customer review :  27 April 2011 by R Hopkins   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Don't be fooled by the modern appearance of this airport! Arrivals are very slow, with details from landing cards (ours were issued by Easyjet on the plane) laboriously typed in at passport control (when the operator had finished their conversation). Then there was the crazy queue for money. Ignore it. On our arrival last week, they actually RAN OUT of money, yet ran out a few customers in front of us. Just go through customs, and there are ATM machines as well as exchange facilities. The return check-in was OK. Fortunately, we realised we needed boarding cards before joining the queue, and found these near the boarding gates. The duty free only takes euros/cards, but the snack bar will take dirhams (when they've finished their chats). If you're on a free seating airline, it's one of the worst free for all I've ever seen.


Marrakech Airport customer review :  8 November 2010 by Thomas Jansen   (Belgium)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Long queues at arrival for customs, waited almost 1,5hrs with small children. Way back also very busy, around 45 minutes line for customs. Not possible to spend my dirhams on cigarettes because only cards and euros were accepted.


Marrakech Airport customer review : 31 October 2010 by John Haye

Customer Rating : 1/5

1 Star Rating

Most unhelpful airport. I missed my Easyjet flight to Gatwick a few days ago with 9 others (plus more on other flights) due to a 1 hour delay in passport control. Tried to alert them that we would miss our flight but they were unconcerned and sent us back in queue. We checked in with plenty time to spare but got to the gate 5 mins late and watched as our baggage was off loaded. However 2 people did not have their baggage returned so security is an issue also. Had to pay extra for the next day flight and hotel etc.


Marrakech Airport customer review : 5 March 2010 by A Flood

Customer Rating : 1/5

1 Star Rating

Magnificent structure. Immigration and Customs on a par with world wide. On departure "check In" delay totally unacceptable, each passport detail keyed into computer, why ? No boarding gate details shown on boarding pass and no electronic notice board. Information desk unmanned (at busy period) and other staff dismissive and unhelpful. Announcements inaudible due to background music and general noise, no provision for diverse languages. Despite heightened alertness only found boarding gate by observing aircraft on ramp, almost missed flight. No currency exchange facilities. First airport where payment indicated for toilet use. Airport not generally passenger friendly. I suggest you add a "0 Star" to your "Quality rating"


Marrakech Airport customer review : 2 March 2010 : by P Conrad

Customer Rating : 3/5

3 Star Rating

Last Friday we had to spend 6 hours at Marrakech airport. My main complaint was the musak. We had to endure the one and only song for all those hours - it was incessant and there was no way of escaping the sound. After 6 hours of pan pipes playing Lional Ritchies "Hello, is it me you're looking for" I was on the verge of being sick. I do not know who is responsible for organising the musak but please let them know we would rather have nothing than the repeated cd over and over again. I hope I help others by complaining thus.


Marrakech Airport customer review : 13 October 2009 : by A Obee

Customer Rating : 3/5

3 Star Rating

Travelled through here in October 2009.On arrival there were long queues for immigration and not many people had a pen to fill in immigration cards which were not given out on the plane, we had to collect them and fill them in on arrival. On our return journey although we had checked in on line everyone was made to queue and check in again causing very long queues and many frayed tempers as the staff tried in many cases to say baggage was oversized or overweight. We pointed out that the scales already read 1.8kg before we put our hand baggage on there and that was the only reason we appeared to be overweight, in fact our bag was weighed on another scale and was only 8.7kg, well within the 10kg limit. He then tried to tell us it was oversized until we placed it in the sizing basket where it fitted quite easily! Be aware that you must fill in an embarkation card before checking in or you will be sent to the back of the line to do so. Once through to airside the 2 cafes take dirham but the shops do not so at least you can buy drinks and snacks with any loose change. Water was 10dh, similar for a croissant. Taxi from the airport to centre was 120 in a grand taxi (couldn't bargain any lower, he started at 150) and on the return was 80 in a petit taxi from Jeema el Fna to the airport (we did not even try to haggle lower as felt it was reasonable)


Marrakech Airport customer review : 1 October 2009 : by Alasdair Brooks

Customer Rating : 4/5

4 Star Rating

Arrival and immigration is a bit on the old-fashioned side, but effective. If travelling from the UK, don't change money before arriving as the rate at the banks at Marrakech Airport are much more competitive than at Gatwick. You can probably find a slightly better rate in town, but it's nice to have a few Dirham in your pocket before reaching the Medina. We had a minor problem with our boarding pass on leaving which we put down to the boarding passes being handwritten, and the check-in desk staff forgetting to write down all the relevant details. Family who have just returned from an even more recent trip, using the same airline, report that they had ordinary printed boarding passes. It's possible that our problem was specific to that day, or that new procedures have just been introduced. Airside is one of the older parts of the airport, and looks a little tired. There can also be a mad scrum for the gates as (or just before) boarding is announced. The 'standard' duty free shops were slightly better than anticipated, but food, drink and reading material options are poor. Summed up, renovations have helped improve the airport, and the overall experience was positive, with smooth, straightforward multilingual service (though we speak French, which doesn't hurt) in a relatively uncrowded environment. Individual subsections, however, could still do with some sprucing up.


Marrakech Airport customer review : 21 June 2008 : by M Wheatley

Customer Rating : 4/5

4 Star Rating

All the flights in to Marrakech we have taken in the past 18 months, have been on time, and we were amazed how quickly we got through passport control and customs. There are major renovations in progress, so we always travel out of peak season and mid day, which helps. The airport is spotless, and staff friendly.


Marrakech Airport customer review : 11 June 2008 : by B Brown

Customer Rating : 4/5

4 Star Rating

Impressive architecture from the outside. Customs and security were very efficient both on arrival and departure. Straight through security and immigration took around 5-10min. Terminal is cool, clean and calm. Good selection of shops at reasonable prices for last-minute souvenir shopping. Several cafe's at reasonable prices. Beware though that Taxi's into Marrakech try to exploit tourists. They should cost around 60 dh (5) but they tried to charge me 150, managed to get them down to 100. Make sure you bargain them down and agree a price before you get in the taxi.


Marrakech Airport review by D Hart

8 April 2008   Customer Rating : 1 Star Rating

Awfully slow and frustrating. Passport control took almost an hour and so our and other flights were being delayed as so many passengers were stuck in the queue. The check in desk closed half way through check in when the clerk walked with no explanation. They didn't advise us so after a while we asked if someone was coming back. No they were not, so we then had to re-queue at another desk. Baggage security check was also chaos and the attendent rude - throwing our bags into the Xray scanner before we could close it! Felt the taxis were a rip off at 200 Dirhams for a 15 minute ride from our hotel by the medina. They won't let you use your last Dirhams in the airport shops so you then have to take them home and convert back at a terrible rate loosing maybe 25% of the value. Allow plenty of time and patience.

Marrakech Airport review by Stephen Lloyd

3 April 2008   Customer Rating : 4 Star Rating

When the redevelopment is complete the external vista of this airport will be staggering. It suggests a far grander scale than it has on the inside. The check ins did suffer problems when we were there. Staffing not a problem and the small lounge we used had a range of alcoholic drinks for a short stay and local nibbles.

Marrakech Airport review by D McKelvie

31 March 2008   Customer Rating : 4 Star Rating

In mid-december 2007 the new building was nearly complete, and looks great. Was good to have police outside the building only allowing travellers in to the airport thus stopping the haggling typically received everywhere else in the country. Queues were short and customs quick. As stated by others Dirhams are not accepted in the terminal shops though we even had success shopping with Pounds!

Marrakech Airport review by A Houghton

28 November 2007   Customer Rating : 4 Star Rating

A small terminal undergoing refurbishment which will be good when its finished. Cleaner than any terminal I have flown from in the UK, toilets were spotless which was commented on by my fellow passengers. There were quite long lines at immigration but they went down quickly. I was also surprised you could not spend your remaining local currency at Duty free. Cafe's were fairly priced and accepted local currency.

Marrakech Airport review by Rob Wallace

28 November 2007   Customer Rating : 4 Star Rating

There is a lounge for Business class passengers - it's the Royal Air Maroc one airside - BA passengers can use it. Not much there - free booze and the foulest soft drinks I've ever encountered but comfortable. The airport in general is OK and would be a lot better if Immigration/Emigration had machines that read your passport rather than having to type in information but delays are nowhere near as bad as, say, Dubai. Note you can't buy things with Moroccan currency airside - all prices are in Euros. The new Terminal will open in 2008.

Marrakech Airport review by David Pryer

18 September 2007   Customer Rating : 4 Star Rating

Terminal 1 was fine and, with only two other flights due to leave around the time of our departure, we found it pleasant and welcoming. What a joy to see just two happy policemen sat outside in the sun and within the terminal none of the stresses to be found nowadays in European airports.

Marrakech Airport review by L Evans-Hunter

20 May 2007   Customer Rating : 1 Star Rating

Marrakech airport at the one and only time we used it was undergoing an upgrade. There was no business lounge for passengers flying business or first class and no provisions for these passengers. We were told by the staff at the duty free shop that we could purchase alcohol from them and take it into Europe as they would put it in a clear plastic bag and that would be okay at Madrid. It wasn't and our 2 bottles were seized. We were not impressed.

Marrakech Airport review by Michael Mulholland

27 April 2007   Customer Rating : n/a

If you are on a morning flight out of RAK to Europe, allow plenty of time. On the 11th April, there were long queues for each of the check in desks and not enough space in the hall so the queues wound around each other. Then, the Thomsonfly flight to Manchester was re-allocated in the space of 15 minutes to 4 different check in desks, causing chaos all round. Add a huge queue going through the same hall to get to customs and security and you have a recipe for creaming adults, let alone children. I see there is going to be a new terminal - that cannot open too soon.

Marrakech Airport review by David Caudwell

5 February 2007

A decent and clean small sized airport but the lack of a great amount of seating provides good opportunity after checking in to wait outside in the sunshine before crossing through to immigration. The shopping there isn't worth mentioning and the small amount of food available isn't cheap but it was an easy and stress-free departure. On the day I travelled, they also announce the flights quite early. For some reason everyone then lines up at the gate and stands in the queue for 40 minutes before actually boarding, despite the fact that everyone has assigned seats! Further, if you're looking for something to do, see if you can find Gate 4, which has mysteriously disappeared from the terminal.

Marrakech Airport review by Gregory Martinez

12 October 2005

Very important point for departing passengers. The duty free does not accept Moroccan currency (can you believe such a thing!). You must use euros or credit cards. Amex cards are charged in dollars. Makes sure you use your local currency before you get to the airport as money cannot be changed back and is worthless outside Morocco.

Marrakech Airport review by Simon Albury

24 November 2005

Arrival 17 November pm Atlas Blue. Immigration lines did not take too long and luggage appeared quickly. Currency exchanges visible at immigration exit - controlled taxi fares clearly posted outside. Departure 24 November. Atlas Blue check in lines moved quickly. Adequate and reasonably priced snack bar. No problems at all. Aiport is simple and fine and pleasant to use.








 


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