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Shanghai PuDong Airport Passenger Reviews and Airport Traveller Reports



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SHANGHAI PUDONG AIRPORT customer review :  21 July 2014 by Ryan Tok    (Singapore)

Rating : 0/10

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Recommended

I was flying to Osaka Kansai Airport and had to transfer my flight at Shanghai Pudong Airport. The staff at the transfer counter had no manners at all. When I asked them if free wi-fi was available in the airport, the staff answered 'NO WIFI NO WIFI', and waved at me to go away. When I got my boarding pass, I realised I got a seat in the last row of my plane. So I asked a staff in the departure hall if it was possible to change my seat, she said to go back to the transfer counter and ask them. She was the only staff at the airport who had proper manners, but when I when back to the counter, one of the staff members shouted at me to go back to the departure hall. Firstly, airport staff are not supposed to shout at the passengers. Unfortunately Shanghai Pudong is not doing so.



SHANGHAI PUDONG AIRPORT customer review :  13 July 2014 by J Gorman    (New Zealand)

Rating : 5/10

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Recommended

The airport is huge, and very few speak any English, so communication when trying to sort out problems is an uphill struggle. The Chinese officials were as helpful as they could be, given our problems were nothing with which they could help us. Our problems were because Air NZ had not checked our baggage through to France. We were halfway through a 24 hour flight NZ to Paris. So after flying twelve hours solid, our baggage was in China, we had no onward ticket because our onward flight had left. Thus we had to emigrate to China (Bio security, passport checks, the lot) find out what to do (where to get an onward ticket?) and re-migrate through all the checks to get the onward flight. We joined endless queues, and spent the entire three hours standing, being frisked for explosives and walking kilometres through huge terminals. We only found our onward flight because another passenger on the same flight had been through it all before!



SHANGHAI PUDONG AIRPORT customer review :  28 May 2014 by E Cooper    (UK)

Rating : 3/10

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Recommended

Airport is large, clean and very new. Facilities are good and clean. Do not however book a lounge, waste of money, no facilities in the lounge, unfriendly, unhelpful staff. In fact most of the staff will not even acknowledge your presence, find them very rude, this was not good especially as we had 4.5hrs to sit and wait for our connection flight. Will avoid this airport at all costs.



SHANGHAI PUDONG AIRPORT customer review :  18 May 2014 by J Biswas    (India)

Rating : 6/10

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Recommended

KMG-PVG-SFO. Long walks to the required boarding gates. Wifi is there but requires a chinese phone to work. There is a point near Gate 19-20 with 4 computer terminals with free internet access. Not much options for shopping and over priced food stalls. Toilets are not of international standard but very much like Indian airports. Signs easily read and well placed so not much of a problem to reach your gate, though be prepared for long walks.



SHANGHAI PUDONG AIRPORT customer review :  21 March 2014 by Steven Cao    (China)

Rating : 6/10

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Recommended

As a frequent business traveller, I fly from/to PVG at least once a week, both T1 and T2 are huge, clean and modern. Check-in, baggage claim, free wifi, security check, immigration are very efficient. The only and biggest problem is restaurant quality after security check/immigration, very poor quality and nothing to eat, definitely over priced!



SHANGHAI PUDONG AIRPORT customer review :  13 January 2014 by Mark Mulcair    (Australia)

Rating : 8/10

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Recommended

Terminal 2: International 26/12 and 9/1/14, Domestic 26/12. As Pudong's newest terminal, PVG T2 seems to be a bit "over-built" to allow for future increased capacity. On the one hand it is smart to plan ahead, on the other it means at present the Terminal feels sterile and cavernous. Even our domestic flight required a 10-15 minute walk, and the long corridors are lined with empty shops containing bored-looking service staff. On the plus side, Immigration and Customs couldn't have been better. As foreigners with a young child, they opened up the barriers and swept us to the head of the queue both times, a Chinese group who tried to push in front of us were unceremoniously booted to the back of the line! Free wifi requires a Chinese mobile phone for a password, although there are fixed computers available for internet access. There's the usual problem of over-priced food and drink, etc but you expect that at all airports. Overall very clean, new and spacious.



SHANGHAI PUDONG AIRPORT customer review :  2 January 2014 by D Chertkow    (South Africa)

Rating : 1/10

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Recommended

We were flying J class on SriLankan Air from SVG to BKK. After check in we were sent to the SriLankan shared lounge at Gate 22 Terminal 2 without being given alternate information on where exactly the plane was boarding. Our flight was also not shown on the in lounge screens as well. Upon asking about our flight which should have commenced boarding, the lounge assistant tore our boarding pass, rushed us to a gate, down the ramp and ushered us onto a bus. After 2 minutes I left the bus and walked across the tarmac to ask for our boarding passes and passports. She began taking us back to the lounge. It appeared that our flight was near closing time for boarding and we were really concerned. After running about 100 meters back toward the terminal, we finally found a screen, only to see that the plan was in fact our plane and that it was about to close for boarding. We had to run all the way back to the plane and made it as they were announcing for us by name. I have never seen a more disorganised airport and more useless lounge staff and I must compliment them for their incompetence. The airport itself was disorganised and we stood in the checking queue with two people in front of us for 45 minutes trying to check into J class. The lounge itself was pretty pathetic and all in all the experience was useless.



SHANGHAI PUDONG AIRPORT customer review :  4 December 2013 by K Le Quang    (New Zealand)

Rating : 7/10

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Recommended

The airport was overall good to me. It was not super clean but not dirty either. Shops were a bit expensive. However, two flights shared the same public space in front of the boarding gates was not good as I could see somebody lying down on the floor because they couldn't find any empty seat to sit on.



SHANGHAI PUDONG AIRPORT customer review :  21 October 2013 by L Arnold    (USA)

Rating : 7/10

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Recommended

As someone who has traveled to worse airports, PVG ranks pretty decently. PVG is huge, but with the Internet, one should know where their flight is arriving/departing, and the multitude of transportation options to get to/from the airport. Between taxis, the maglev, buses, the metro, there isn't a reason to complain. It's a bit of a hike to get to your departure gate, or to C/I on arrival. I have never had any issues with a language barrier, as I've chosen to at least learn some basic phrases in Mandarin. Bathrooms are clean, food choices are abysmal, CX/Dragon Air lounge is great, wifi is non-existent. PVG is a great gateway to other cities, simple layout inside, and is pretty modern. I use it several times a year, so I'm happy with it.



SHANGHAI PUDONG AIRPORT customer review :  8 October 2013 by Joris Petragallo    (China)

Rating : 4/10

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Recommended

Very clean but nothing to do and not well organized.



SHANGHAI PUDONG AIRPORT customer review :  17 September 2013 by Karim Rogers    (Egypt)

Rating : 2/10

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Recommended

Extremely disappointing! I was flying back to Qatar, check in was fine, immigration was fine although there was no business class immigration, so be aware to arrive early. My flight was at 1am. I went to business lounge, it was shocking - the layout, the facilities, the service and the buffet as they call it. There was no hot meals except pot noodles, drinks were all canned fizzy, the only fruit available were bananas. I asked service staff for a hot meal and was told me that they don't provide them, and to go to a restaurant or cafe outside the lounge. The next best option was burger king. Be aware that cafes and restaurants close and last order is at 11.30. Duty free shops all close at 11.30 and the airport becomes a ghost town. This is not the standard of any international airport!



SHANGHAI PUDONG AIRPORT customer review :  29 August 2013 by J Bee    (China)

Rating : 2/10

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Recommended

I live in Shanghai and use Pudong at least twice a month. Overall its at best serviceable, at worst depressing. Pros: Smoking rooms, Immigration and security is normally quite well staffed, 15 minutes usually enough for both. Signage is adequate. Cons: Massive lack of English among staff. Poor/no food choices in terminals. Anything there is, is overpriced and poor quality. At least there's Burger King in T2, but if BK is your best option, you know you're in trouble. Note, there's nothing decent before immigration either. Frequent buses and long walks. At least half the times I land I have to ride a bus. Other times we use gates that are as far as physically possible from immigration. Frequent delays. This is probably not the airport's fault, and is due to the ever present, mysterious ATC. Shopping/amusement options almost non-existent. There's a duty free shop, which actually has pretty good prices on cigarettes, alcohol, and lotions and potions, but is poorly organized and not very appealing. Wifi is intermittent, and requires a Chinese cell phone number. In summary, boring airport I can't wait to leave, but end up stuck in often due to delays, avoid if you can.



SHANGHAI PUDONG AIRPORT customer review :  16 August 2013 by C Thompson    (Ireland)

Rating : 4/10

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Recommended

Transited here from Auckland travelling on to London Heathrow. When exiting the plane there was a lady standing with some paper showing transfer airlines and fight numbers with an arrow on it. This was the only direction given to passengers to transfer, there is a long walk - mostly with out any signs at all indicating where to go. When finding the transfer desk, there was queues but staff here were polite. After this again there was a lack of signs and again at security - where staff were rude. Good variety of places to eat and lots of places to sit. Shops did not have a wide variety and catered for mainly more expensive prices. Changed some money, here staff were also rude, it is also difficult to communicate with some staff as their English is poor (which is understandable but it would be good to have one or two members of staff to communicate with). Long delays of 2.5 hrs while on the plane waiting to take off - due to "air traffic control" problems - but some local domestic flights were landing and taking off while we were waiting - seems priority is given to these and international flights are left to wait. - causing me to miss a connecting flight at London. Overall too much hassle and would rather transit through HKG instead - will avoid Shanghai at all costs in future!



SHANGHAI PUDONG AIRPORT customer review :  10 July 2013 by Gerry Seetner    (Canada)

Rating : 0/10

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Recommended

Shanghai Pudong (PVG) is the worst run airport that I have used. I frequently fly through this airport and I have never had a flight leave on time. I would say that if you leave within 2 hours of the original scheduled time, consider yourself lucky. No one ever knows why-even if the weather is good, the delays can last hours and hours. I would advise anyone to avoid this airport. Yesterday on a flight from Shanghai Pudong to HKG, the flight left almost 6 hours late-even though the weather in Shanghai was clear. The only explanation ever given is that there are ATC delays. I sometimes get the feeling that priority is given to the local Chinese airlines and the international airlines get messed about!



SHANGHAI PUDONG AIRPORT customer review :  1 July 2013 by L Newman    (Australia)

Rating : 7/10

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Recommended

Glad to see the international transfer procedure has improved since my last time at Pudong airport a few years ago. Once you get out of the plane there is an International transfer desk where you present your ongoing boarding pass and passport, they stamp and sign your boarding pass and then you can walk through to the international transfer gate, through security and up to the terminal waiting area. There is free wireless Internet, electrical plugs to recharge your gadgets (no adapters needed for Australian and uk plugs, and there is even USB ports), several smoking rooms, restaurants and tax free shops. Nothing fancy and the food and drinks are quite overpriced. Paid AU $ 10 for a takeaway coffee! There are plenty of benches to sit on that also would be quite comfortable to lay down and have a sleep on.



SHANGHAI PUDONG AIRPORT customer review :  19 April 2013 by Vince Yu    (Philippines)

Rating : 0/10

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Recommended

I was flying Cebu Pacific to Manila and checked-in online and already had my boarding pass printed out. Upon entering immigration, there was minor fuss because the officers were inept at reading the boarding pass (they didn't know that 'PVG-MNL' signified my route, so I had to explain to them the intricacies of my pass). Then, at immigration, I was denied entry and told that my boarding pass was not valid because it might be a fake, which totally did not make sense. I was ordered to go back to the check-in hall and wait for the check in counter to open (only 2 hours before the flight) and issue me an 'official' boarding pass. The officers were quite unapologetic. Pudong may be a modern airport, but the people running it are rudimentary.



SHANGHAI PUDONG AIRPORT customer review :  25 February 2013 by Andrew Venning    (Australia)

Rating : 3/10

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Recommended

I'll be going from Melbourne to Paris via PVG in July and would like to know in advance the 'current' procedures, so my question in response to the earlier post is, "Why is there no-one at the International Transfer Desk?" Twelve months ago was a nightmare at both PVG and PEK when we were transiting through to London so I hope it will have improved 18 months later.



SHANGHAI PUDONG AIRPORT customer review :  25 January 2013 by B Walker    (Japan)

Rating : 2/10

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Recommended

Sapporo to Singapore, via Shanghai. On my first leg, I seemed to be the only person doing an international transfer, so it was quick and easy. There was no one at the transfer desk, so I made my way straight to security. The maze you walk through, following the international transfer arrows, was easy enough. On the return, transferring was a nightmare. My flight landed at 4.30am, along with at least 3 other flights, and when we arrived in the transfer hall there was again no one at the transfer desk. I didn't see a single staff member anywhere for a good hour. I bypassed the desk it and waited in security line, which at that point was also unmanned. Everyone waiting was confused about where to go and what to do. We didn't see a single staff member until nearly 6am, when they told us we needed to go to the transfer desk first and kicked us all out of line. At that point, several other flights had landed and we found ourselves at the back of the line. Took 1.5 hours before I finally got to the desk, where they looked at my ticket and passport than waved me through. With probably more than 6 planes worth of people waiting, they only had one lane open in security? That added another 45 minutes of wait time. So that was over 3 hours just to transfer flights. I will make sure to avoid it, if at all possible, in the future.



SHANGHAI PUDONG AIRPORT customer review :  17 January 2013 by E Agamennone    (China)

Rating : 5/10

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Recommended

I often fly via PVG since it is Shanghai's main international airport. It is big, well connected to the city (Maglev train 10min, metro 45min, tax 50min, bus 1hr) and in my opinion it has the potential to reach the level of other Asian hubs like Hong Kong or Singapore. Queuing time for passport controls (especially for departures, as arrivals seem to be much better) could be reduced and more facilities (restaurants, bars, shops) could be added to the departure hall (of both T1 and T2). Even smaller domestic airports like Chengdu or Hangzhou are better equipped from this point of view. The main problem however is the duty free area: bars/restaurants are expensive and of average quality, shops are few and look all the same. An international airport should a better variety (see Shanghai Hongqiao Airport for example). Last but not least, if the airport really aims to become a regional hub, procedures for national/international transfers should be streamlined and all dedicated staff should be fluent in English. Overall however I will give a pass mark considering the cleanliness, architecture and space of the airport.



SHANGHAI PUDONG AIRPORT customer review :  15 January 2013 by Dave Rice    (Japan)

Rating : 0/10

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Recommended

My first time at this airport, and the impression was not good. My family flew out of Japan for Singapore. The transfer process is a bit odd. We come out of the terminal and there is a line that says 'International Transfers'. Naturally I head for that. Turns out I first had to go to a counter where they checked our boarding passes/passports. Then I could follow the directions for transfer. The second stop was a counter where our boarding passes/passports were checked again. After that was a security check. From there we could head back into the terminal, which we really never left. We did not have to pick up our luggage and recheck it. In both directions luggage was checked all the way through to our final destination. We also had boarding passes and seats all the way through. There was a delay on the return leg due to 'air traffic control'. This seemed a bit odd as I saw several flights leave/arrive during the time we were delayed. Fortunately we left in time to make it to Japan. The frustrating part was that our gate was changed without notification. When checking in for transfer we were told Gate 17. Getting back into the waiting area it turned out it was Gate 16. After the delay our flight actually left Gate 14. The airport is not dirty, but by no means is it Changi. It is not even NRT. The first thing I noticed was how it smelt. There were smoking areas but no real attempt is made at keeping that smell from the rest of the terminal. In the flight to SIN we were held in a downstairs part of T1 where we then proceeded out to our plane on buses and up a stairway.



SHANGHAI PUDONG AIRPORT customer review :  11 January 2013 by John Dillon    (USA)

Rating : 5/10

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Recommended

The transit wait was horrific. Most people on our flight were heading to Bangkok. We had a 3 hour layover thank goodness, as it took almost 90 mins to transit. Only one, very rude person was handling the transit queue. If not for this it would have been fine.



SHANGHAI PUDONG AIRPORT customer review :  10 January 2013 by Jeremy Chan    (Hong Kong)

Rating : 7/10

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Recommended

As a main airport in China, Shanghai Pudong Airport is quite significant. The airport is new, modern, and quite big as well. Efficiency of the airport is not bad at all, which is above average, unexpected. Cleanliness satisfactory, but some corners are a bit dirty, and some places in the restricted area are messy. Facilities are okay for me, as I was departing at night, some of the stores were closed though. Overall, nice airport to visit, and will recommend this airport to others.



SHANGHAI PUDONG AIRPORT customer review :  8 January 2013 by Kevin Tao    (Australia)

Rating : 3/10

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Recommended

Had an international transfer in terminal 1 - only one line for security check, and it took over 1 hour. Staff were very noisy and rude, and when asked why the line took so long, we were just told to wait patiently. Not many shops for shopping, food prices are ok. Airport was quite clean. Will try to avoid transfers at this airport in the future.



SHANGHAI PUDONG AIRPORT customer review :  8 January 2013 by T Sutton    (Japan)

Rating : 2/10

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Recommended

Very strange airport. Very modern-looking. Transiting to Japan with a 7-hour stopover, we were ushered to the transit desk, which is not airline-specific. Due to the very common delays on Chinese flights, the most pressing flights were dealt with first. Passengers were dealt with as if they were causing problems for the staff, rather than trying to do something which is carried out with ease at most international airports. I was asked why I didn't have a boarding pass for the final leg of my journey, which could not be issued in London because the airline could not issue it there. All very annoying. A 7-hour stopover was reduced to 5 hours just by standing in the queue at the transit desk. Staff can be seen chatting happily which is very unprofessional and adds to the stress when things are going so slowly anyway. Do not expect anyone to smile. Airport itself looks modern, but the duty-free selection and restaurants are mediocre.



SHANGHAI PUDONG AIRPORT customer review :  19 November 2012 by Sasun Vartanyan    (USA)

Rating : 6/10

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Recommended

Very spacious, clean, roomy and lots of light and windows; but for an airport this size (it was terminal 1), the shopping options and eateries are ridiculously limited. Also, an alert for departing passengers, there are no viable eateries, cafes or anything after the passport/security. So eat beforehand!



SHANGHAI PUDONG AIRPORT customer review :  20 September 2012 by C Finlay    (Australia)

Rating : 8/10

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Recommended

Modern very large airport with good signage. Duty free shopping very limited. Be aware if you need cash from ATM as we were told none available after immigration when departing, couldn't find any. Immigration staff friendly coming in and out of airport.



SHANGHAI PUDONG AIRPORT customer review :  17 September 2012 by L Parkitny    (Australia)

Rating : 7/10

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Recommended

Shanghai PuDong turned out to be fine. It's not a shopping mecca, and it's annoying to get bags and check back in, but it was easy to find everything. Everyone was friendly and able to answer questions in English. I was carrying mountains of photographic film and they hand checked without blinking.



SHANGHAI PUDONG AIRPORT customer review :  1 August 2012 by Paul Evans    (Korea)

Rating : 2/10

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Recommended

I transferred here going from Chicago to Seoul, Korea. Had to go through immigration, baggage claim, take bags to check-in counters on another floor, go through immigration again, and security. How is this supposed to be an international hub airport, the largest in China? Beijing Airport was much better. It seemed like the staff were not used to a situation of an international traveller transiting through the airport. I felt rather out of place. Signs were not relevant to international transit passengers, except one directing to an international transfer area, which was apparently out of service, apparently being used as a resting place by two security officers who did not speak English. If I had missed the notice taped to the door at the end of the exit corridor of the airplane, I would have been totally lost. (It let passengers know they had to claim their bags and check in for their next flight, even though bags were tagged to their final destination).



SHANGHAI PUDONG AIRPORT customer review :  26 July 2012 by M Smith    (France)

Rating : 5/10

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Recommended

Departed Shanghai Pudong on Friday evening. Check-in was amazing, no waiting time and very efficient security clearance. However, the facilities after check-in are very limited. Toilets were clean but very little to do for such a large airport. Flight was delayed for more than 2 hours, supposedly because of traffic control. Unfortunately this type of delay occurs much too often.



SHANGHAI PUDONG AIRPORT customer review :  26 July 2012 by B Gilliland    (New Zealand)

Rating : 6/10

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Recommended

In Transit from Lufthansa flight to Air New Zealand. Processing was bureaucratic but acceptable. Beautiful, very large terminal with free WiFi and charging facilities. Reasonable lounges, excellent toilets. Two teas and an OJ came to NZ$70 (RMB345). Never before and never again! Even Duty Free was expensive and lacking in variety - just a few novelty items.



SHANGHAI PUDONG AIRPORT customer review :  16 May 2012 by N Kent    (Singapore)

Rating : 8/10

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Recommended

Immigration staff were surprisingly friendly, contrary to previous comments. However, security checks are actually very strict and may be inconvenient if carrying too many items. For Domestics transfers, the service was good and toilets very clean. However, for any transfers, I do not recommend anyone dining in the terminal. Instead, consider moving to the centre portion [using the connecting bridge at level 2] where there are KFC and several Chinese fast food chains for meals where it's cheaper. But do note that the toilets here forth are not as clean as the check-in areas.



SHANGHAI PUDONG AIRPORT customer review :  11 May 2012 by Steven Manootham    (Germany)

Rating : 1/10

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Recommended

Landed first time at Pudong Terminal 1. Transferring was a nightmare - you have to plan at least 3 hours for transit - there are only 2 transfer counters. After getting the boarding pass for onward flight, you have to pass the incoming immigration with unfriendly officers, onward to the arrival hall, pass the customs with your handbags, and go to the public area of departure hall through the check-in counters, re-enter through the outgoing immigration and security to the passenger area of departure hall and finally to get your connecting flights gate. Information signs are very rare and it is very difficult to get help because staff speak poor English. Luckily I had 5 hrs of time for my connection. Gate changed at last minute and there was no information from staff. T2 is as bad as T1 - Compared with Mega City Shanghai this airport must be improved in all points.



SHANGHAI PUDONG AIRPORT customer review :  8 May 2012 by Ian Morris    (Australia)

Rating : 5/10

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Recommended

Massive airport with huge terminal buildings. Transferring from international to domestic involves lots of walking and a fair bit of waiting at busy times at immigration and domestic security checks so don't think 2 hours gives you plenty of time. Transferring domestic to international was much easier and very quick - 10 minutes from the transfer desk to being in the international terminal but long walks still! For such an important airport, the shopping and eating facilities are very average. Everything is well signed though. Domestic check in can be a lengthy process.



SHANGHAI PUDONG AIRPORT customer review :  3 April 2012 by C Choi    (Hong Kong)

Rating : 7/10

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Recommended

What I can say is that it is very big. Going through immigration on a weekday morning was a breeze for Homeland Return Permit holders. (The queues for passport holders also seemed to be short.) It's also convenient that Line 2 of the Shanghai Metro terminates at Pudong, even if the trip out to the city takes over an hour and involves a transfer on the same line at Guanglan Rd. Station. But for RMB7, I'm not complaining.



SHANGHAI PUDONG AIRPORT customer review :  8 November 2011 by John Milligan    (UK)

Rating : 1/10

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Recommended

Modern airport but extremely poor eating options in the Terminal 2 Departure Lounge. The 2 restaurants that I saw resembled the type of catering facilities you would see in a bus station. This was short of what I would expect to find at an international airport. Signage was also not up to standard.



SHANGHAI PUDONG AIRPORT customer review :  21 August 2011 by Larry Kwan (Canada)

Customer Rating :  1/5

1 Star Rating   

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Used to transfer to Hong Kong, and both times had problems. We almost missed our flight because our gate changed and the intercom is very echoey and English incomprehensible. Few screens providing information. When our flight was delayed there was only one representative who only spoke Mandarin, people were trying to explain the situation while others were translating to fellow strangers. There is a severe lack of communication with patrons at this airport. I expected much better for an Airport in a budding city.


SHANGHAI PUDONG AIRPORT customer review :  26 January 2011 by James Godwin (Canada)

Customer Rating :  1/5

1 Star Rating   

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In transit here on the way from Vancouver to Bangkok. Avoid this airport if you possibly can! It is a nightmare. Transit passengers have to exit, run the gauntlet of unsmiling immigration officials who speak very little English, then re-enter the airport and go through security again before finally finding their departure gates. Signage is sparse and confusing and it is very difficult to get any help. Thankfully I had plenty of time for my connection. I entirely endorse H. Berry's review of 20 Dec 2010.


SHANGHAI PUDONG AIRPORT customer review :  3 January 2011 by Alexander Gan   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Airport was fairly impressive, with good ambience and fast check-in. Staff helpful; they helped us book an earlier flight. Not really bilingual but still good. Dining options fair, can't recall any shopping areas (there must be some), and baggage claim was very good. Very clean and gives a good first impression. A good airport.


SHANGHAI PUDONG AIRPORT customer review :  20 December 2010 by H Berry   (USA)

Customer Rating :  2/5

2 Star Rating   

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Transiting thru PuDong from Kuala Lumpur enroute to the USA (Chicago) on 18 Dec. Prior to departing Malaysia, Malaysian Airlines informed me that I had to clear customs, retrieve my luggage, re-check in with my connecting airline, clear customs, and clear security (would have been nice to have been notified of this in advance as I would not have used Shanghai as a gateway to US had I known this). Luckily I had a 2.5 hours scheduled stopover though even with this significant amount of time I just made my connection. Waited approx 50 minutes to get to the front of the Customs queue. I then learned that Chinese Customs was not prepared for business travelers who do not travel with paper tickets (who does travel with paper tickets today ?). As a result, my passport along with that of many other travelers in apparently a similar situation (traveling on e-tickets) was taken by a Chinese Customs official and a group of approximately 20 of us were told to follow the official to a crowd of approximately 80 others (who were already amassed) and we were then told to wait. No queue, no explanation, and a Customs official disappears in to the crowd with my passport. Not a comfortable situation, even for an international road warrior business traveler. Thought I had seen it all - apparently not. After 15 minutes, passengers names were called out in apparent random order and we are instructed to reclaim our passports. Along the way, it was obvious that most of the Chinese officials I encountered throughout the airport had no working knowledge of English. Signage was poor. Lounges were also very dated and overcrowded. Overall, a very disappointing experience. I for one will not use Shanghai as a gateway again. I strongly suggest anybody daring enough to transit thru Shanghai as a gateway allocate at least 3.5 hours for the change of planes, customs clearing, luggage retrieval and recheck.


SHANGHAI PUDONG AIRPORT customer review :  27 October 2010 by M Ziaebrahimi   (Iran)

Customer Rating :  3/5

3 Star Rating   

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Terminal was clean, food airside is very expensive. If you arrive around midnight it may be difficult to find taxi at terminal 2 exit but terminal one is okay for taxi. It took 10 minutes walking from aircraft to passport control. Passport control and security was fast and efficient. Airport is so big transport between 2 terminals is possible by bus which run every ten minutes.


SHANGHAI PUDONG AIRPORT customer review :  31 August 2010 by Chris McQuaid   (New Zealand)

Customer Rating :  5/5

5 Star Rating   

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Superb first impression, apart from being bussed from aircraft (which only took a few minutes). No waiting for Immigration, baggage or Customs . Took the Maglev to Longyang Rd - signs are actually logical so long as you do not go outside the terminal at Pudong! It is in Level 2 and is quite a walk, but there are travelators. Also, in response to an earlier comment, there are escalators at Longyang Rd, but they are easy to miss. Changing back from the Metro was much easier. Departure was just as easy, once I found the correct row of counters for my flight check-in. Again, no delay at Immigration, and Security was also a breeze. A couple of small negative points - there is a lack of big clocks in logical places, and I couldn't find any cold water drinking fountains - there are plenty of outlets for water, but they all appear to be warm or hot water only. Food overpriced, but no more than elsewhere. If you are connecting to the free WiFi (as I am at the moment) make sure you select the network SPIA-guest, as the CMCC network appears to be local only.


SHANGHAI PUDONG AIRPORT customer review :  5 August 2010 by A Mendoza   (Philippines)

Customer Rating :  5/5

5 Star Rating   

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Immigration and baggage delivery upon arrival reasonably smooth and swift. However, Immigration was fast and polite. It took less than 5 minutes to get through, and we were about 3 flights that landed at the same time. Our luggage arrived shortly after that. Same quick experience upon departure. Staff everywhere were polite. The only downside was the not-so-good shopping and dining choices. Overall a very pleasant airport to use. The MagLev train connection to the city is also a big plus.


SHANGHAI PUDONG AIRPORT customer review :  29 June 2010 by Kurt Muller   (Germany)

Customer Rating :  3/5

3 Star Rating   

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Immigration and baggage delivery upon arrival reasonably smooth and swift. However, immigration was dismal when we departed. At around 5.30 am, ours was the only flight checking in, so passenger level was modest. It took 45 minutes to get through immigration, with ridiculous services pledge posters taunting passengers with a "20 minute service" promise.


SHANGHAI PUDONG AIRPORT customer review :  1 June 2010 by David Merritt   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived and departed Terminal 2 long haul, and how things have changed - for the better. Through Immigration in 2 minutes instead of the 45 minutes just a year ago. Also used Pudong for a return domestic flight. Again T2, and not a problem.


SHANGHAI PUDONG AIRPORT customer review :  22 March 2010 by D Shaw   (New Zealand)

Customer Rating :  3/5

3 Star Rating   

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Minor delays at immigration, bags already on carousel when we got to baggage claim, minimal delay at customs and through to Land Side. Where is the Maglev - there are a few signs, but few that actually point to the direction of the Maglev Station. Carried out a general sweep of the airport tried many directions, long corridors, chats with various cleaners etc, saw more Maglev signs still confusing directions, eventually found the ticket counter and the train, probably took about thirty minutes. I had a plan of the airport, did extensive pre-trip research and I always carry a compass and a GPS. Arrived at Longyan, lucky was travelling light, very long stairs, no trolleys, no escalator, to taxi level. Best to avoid the Maglev if you have heavy cases and intend to take taxi at Longyan.


SHANGHAI PUDONG AIRPORT customer review :  9 February 2010 by S Castleman   (UK)

Customer Rating :  4/5

4 Star Rating   

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Connecting from a Lufthansa to Air New Zealand flight there is a special arrangement whereby if your baggage is checked through to your final destination and you do not leave passport control, you do not require a transit visa (I believe this arrangement also includes Swiss and Virgin). By and large this was an easy process, once the people who were going to process us came out the office which took about 10 minutes. I was first in the queue and it took about 5 minutes to process me so reasonably quick. The queue wasn't too long at this point but I don't know how long it takes to process everybody. Once though security the airport is a very impressive building and lounges acceptable although the food selection is a little restricted.


SHANGHAI PUDONG AIRPORT customer review :  24 January 2010 by K Fung   (Philippines)

Customer Rating :  1/5

1 Star Rating   

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Were on a connecting flight from Manila to Chicago. On the Philippine Airlines flight we were told we did not have to fill in the Arrival / Departure Card - wrong, they wanted the form filled in even though we were transit passengers. After walking all the way to the International Transit desk, we were pointed back to the Domestic Transit entry points. No English just pointing. The most common English word was "Hello". Had to do the go from one Immigration line and then to another, had to claim our baggage, go to the airline ticket counter and check in again, go through Immigration again, two security checks before we got to the gate. In total it took 2 hours and we had 15 minutes to spare before we boarded the next flight. Wouldn't have been bad except we all had no idea where we were going, everyone we asked did not speak English. For example after we claimed our bags and exited, we had no idea where to next, all we knew was we were outside security and mixed with the general population. We took a wild guess and went upstairs where we found the ticket counters. We went through Immigration several times. On entry they ran us through one line and then moved us to another line. One of the passengers had been moved to three different lines. Wouldn't have been bad except each officer fiddled with the documents for 5 to 10 minutes before he signaled another person to take us to another line and then we waited for the process to start over again. We had to fill in the Health Quarantine form for H1N1/SARS. The form was geared for those staying in China so we put "NA" as it related to where we were going to be in China. The officer wanted a contact number in China, we looked at him as he was obviously clueless as to what was written on the page but we rattled off a random number to make him happy. We hadn't even signed or filled in most of the form as it did not apply but he did not seem to understand. We could have signed it Mickey Mouse and he would not have not known. The airport staff seemed clueless. At least at the Tokyo airports they have staff with English signs and arrows to direct the transit customers to the next step. We ran into many angered transit customers that missed connecting flights due to the chaos. The immigration process for the transit customers seems to be little more than information gathering by PRC. And for those wondering, we have lived in Asia since 1993 and traveled Asia. Never had to make a connecting flight via Shanghai before though and never will again.


SHANGHAI PUDONG AIRPORT customer review :  1 January 2010 by W Pollitt   (USA)

Customer Rating :  4/5

4 Star Rating   

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Fairly fast process through immigration - but had to wait for another passenger so was able to check the airport fairly well. Be aware that there are 2 terminals connected by a long walk. Food choices not so good. Departure relatively easy and fast. No major complaints.


SHANGHAI PUDONG AIRPORT customer review :  26 October 2009 by K Dilger   (USA)

Customer Rating :  3/5

3 Star Rating   

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Arrival from HKG was met with long queues at immigration. Took 1 hour to clear and then another 40 minutes taxi to hotel. Otherwise, no complaints. Will try Shanghai Hongqaio tomorrow.


SHANGHAI PUDONG AIRPORT customer review : 27 June 2009 by G Chew

Customer Rating : 4/5

4 Star Rating

What a change T2 makes. I arrived around midnight from Manila, and was off the plane, though immigration and had my bags within half an hour of landing. Staff cold but efficient. Buses into town were a bit disorganised, and there were far more passengers than seats. Departing domestically is where T2 really was much better than the old terminal which the last time I passed though (Nov 2007) was already a bit dank. The domestic pier (currently only used my Air China and Shanghai Airlines) is clean and bright. Shopping is still limited. Lots of seating with good views of the tarmac. Free wifi and places to plug in laptops near the gates. Architecture not quite as amazing as Beijing T3, but the overall layout is better. No queue for security, and staff were pleasant. PVG is now on the brink of being a great airport (pity about the location though).


SHANGHAI PUDONG AIRPORT customer review : 12 May 2009 : by P Kronberger

Customer Rating : 1/5

1 Star Rating

Some pros and cons about frequent traveling at T2. Modern and spacious, reduced waiting times at immigration inspection. Very poor business lounge, luggage takes often 30 min and more, luggage conveyors are too short to admit luggage of a bigger plane. Taxi lines in the night always lack of taxis (waiting times for up to one hour even in winter are common). Very poor english skills of ground staff.



 


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