Pisa Airport Passenger Reviews and Pisa Airport Traveller Reports
PISA AIRPORT customer review : 13 January 2014 by Peter Loni (UK)|
Rating : 0/10
Dec 29th. British Airways to London Heathrow. Flight was called approx. 60 mins before departure. Door at the
foot of the escalator was opened, escalator switched on, door at the top of the escalator was not opened.
Passengers coming up the escalator had nowhere to go and were being piled on top of each other. Emergency stop
button in an awkward place so it took ages to stop it as more people were being thrown onto each other. Lots of
people screaming. No one from Pisa airport took any notice. After passport control it was the usual boarding chaos
one would attribute to Ryanair. Will try Genova next time.
PISA AIRPORT customer review : 24 October 2013 by S Bentley (UK)|
Rating : 6/10
The airport itself is very convenient when arriving by train. It's nice and small and queuing times are little.
There is however a shortage of decent places to eat, compared to the rest of Italy and of course Pisa downtown.
The restaurant upstairs (called Cafe Aero or something) was terrible - we were going to eat there but watched
three couples fight with the waitress before walking out. Instead we went to a pizza place on the Ground floor
where the food was instant. Aside from food, it's a good place to fly from.
PISA AIRPORT customer review : 18 June 2012 by Giuseppe Nocera (Italy)|
Rating : 9/10
Really good airport, keeping increasing its efficiency, the amount of passengers is still growing but the airport
seems to handle it well; very fast check-in times and the choice of destination is wide. in the airport there are 3
restaurant and a lot of shops. The airport is 1 km from the city center! And the public transports connect the
airport with the town and the nearby cities.
Pisa Airport customer review : 22 July 2011 by Murali Emani (UK)
Customer Rating : 2/5
The airport seemed to be pretty small for the amount of passenger traffic. It was heavily crowded and the shops
are huge and occupy passenger space. The queues that form near the gates extend to every corner of the airport.
Very disappointed with what is an international airport.
Pisa Airport customer review : 13 July 2011 by R Lusardi (UK)
Customer Rating : 2/5
We fly to and from Pisa Airport every year but this year it was July and the airport was not at it's best, there was
little in the way of air-con and the temp was 34deg outside. The only places that were cool were the shops and a
waiting area upstairs around the back of the Toscana restaurant. Also the self serve restaurant was closed from
2pm-4.30 so the only place you could get a cold drink or a quick snack was on the main concourse downstairs
and there was only one person on the cash desk, with people queuing for miles in the heat. Once in the departure
lounge same story really. The airport is in need of a new building and some better staffing., and Easyjet need to up
their game as far as check-in and boarding, let's have seat booking please instead of the race to the
gate/bus/plane etc. Also why does the bus for the car hire not take you to directly outside the Terminal building
instead of having to walk across the roads.
Pisa Airport customer review : 9 May 2011 by Jane Bell (UK)
Customer Rating : 2/5
We've just returned from Pisa Airport having used it to travel onwards to Florence - ideal as
the train leaves from the end of the airport and is less than an hour to Florence. However we
arrived at noon for our return to Bristol scheduled for 2.05pm and made the grave mistake of
going up to the gates rather than remaining at ground floor level. We thought the ground floor
deeply uninteresting and hoped for something better upstairs - vain hope. Small coffee bar,
one set of loos and people everywhere, insufficient seating, blank walls to look at as the
windows are limited, no information screens and no information from Easyjet staff either. The
gate showed both Gatwick and Bristol intermittently and the total lack of info really was
beyond a joke - even allowing for yet another lightning strike in Italy. We left two hours
late so we had had to spend 4 hours in this very unpleasant area. If you have to fly from Pisa
then stay downstairs for as long as you possibly can.
Pisa Airport customer review : 31 October 2010 by R Hopkins (UK)
Customer Rating : 2/5
Not one of the better low cost airline airports. On arrival, it was incredible that we were
bussed to the terminal, as it was no more than a few steps! On return the first challenge was
to find the correct area for baggage drop. Once located, it seemed strange that staff were
being trained at such a basic level e.g. this number here is the one on the boarding pass that
you're trying to match. Surely there is some back-room training, not starting beginners from
step one? The main departure area was pleasant enough, but once at the gate, the 'cafe'
consisted of a snack bar and the gate area got uncomfortably full as a flight was delayed.
There was a lack of information about the flight departure until it was called.
Pisa Airport customer review : 27 September 2010 by P Towriss
Customer Rating : 1/5
I recently had the misfortune to travel through Pisa Airport with a wheelchair using friend
who required Special Assistance. We checked in two hours before the expected time for take-
off but the staff member who was sent to assist us was the most unhelpful and hostile
individual imaginable! We had an obvious language difficulty as she spoke no English and we
spoke no Italian, but her actions and body language spoke volumes! She pushed myself and
another friend out of the way and then proceeded to manhandle my disabled friend who has
cerebral palsy, and she was clearly not pleased when he was unable to transfer at warp speed
into a manual wheelchair. I was most upset for my friend who was treated in such an
undignified and unfriendly manner on his first holiday from an airport. She then snatched a
bottle of water from my friend and slung it into a bin as she frog-marched us to the security
area, stopping only to snatch travel documents out of our hands. At the security area we were
searched, pushed, and herded like cattle. After that ordeal, our unfriendly assistant marched
us straight through the Duty Free area without a thought that we may have wanted to make a
purchase. She obviously didn't want us to accompany our friend in the elevator and indicated
that we were all to stay in a certain area in the departure lounge. That particular assistant
is clearly in the wrong job! She needs to attend charm school to acquire some people skills
if she is to continue in the service industry. If I never see her again, it will be too soon!
Pisa Airport customer review : 23 June 2009 by S Blackburn
Customer Rating : 2/5
A fair range of shops given the size of the airport. Departure security queues were dealt with
quickly. Immigration was slow with a wait in a fairly airless room; this after being bussed in
from about 100m away! Flights to non-Schengen zone countries depart from some gates in an
upper waiting area: no shops here and no return to the shops in the lounge. One benefit is the
airport railway station which couldn't be closer to the terminal. The leaning tower can be
seen to the north on departure.
Pisa Airport customer review : 17 March 2009 : by C Raman
Customer Rating : 4/5
Perhaps all the complaints one sees here about the Pisa airport may be related to Summer time
travel. I just returned from Italy and found this airport to be excellent. Particularly, the
security was outstanding; so were the staff. There are a lot of great shops after you clear
security and passport control. The quality of the products offered at these boutiques is also
excellent. I would definitely fly to this airport, which is very conveniently located. Delta
now flies Pisa to JFK and this is fantastic.
Pisa Airport customer review : 25 January 2009 : by E Campagna
Customer Rating : 1/5
Low cost flight travellers beware! Pisa airport turfs out travellers needing to stay there
through the early hours in order to catch early morning Ryanair flights. I arrived at midnight
and had to check in for next flight at 4.30am-ish; at 2pm after last flight arrival, all
remaining passengers (about 15 of us) were ordered outside; the airport was locked and re-
opened at 4am...what was the point !?! Wouldn't have minded so much if it had been the height
of summer but it was November and not bikini weather.
PISA AIRPORT review : 9 September 2008 : by A Macdonald
Customer Rating : 2/5
I have to agree about the chaos at Pisa Airport - both arrivals and departures have been the worst
airport experiences of my life. On arrival, we had to wait in a queue for 40 minutes on the tarmac,
in baking hot temperatures, to get to security. Then another 45 minute wait to get the shuttle bus
to the car hire terminal, then another 45 minute wait to get to the Hertz desk. On departure a week
later we made it through check in, no space in departure lounge so went straight to the gate, then
sat at the gate until an hour past our departure time with no word as to what was happening.
Eventually a passenger who spoke Italian found out that the baggage handlers had gone on strike.
After another half hour we were told there was a 4 and a half hour delay to our flight. The lack of
communication, as well as the airport being too small for the number of flights using it, means I
will think very carefully before using this airport in future.
PISA AIRPORT review : 19 August 2008 : by John Gawthorpe
Customer Rating : 2/5
I wish I had read these comments before travelling. The facilities are sadly as grim as others have
described. The infrastructure is simply inadequate for the volume of passengers. The arrivals /
baggage reclaim experience was hideous - we feared the worst when we saw the queue to leave the
tarmac and enter the building, then bags were assigned to carousels seemingly at random: too many
bags, arriving so slowly for too many people in too small a space. Then we too suffered the horrors
of the interminable queue for the shuttle bus. Airlines should pre-warn their customers of what to
expect. The best advice would be to ensure all your bags have wheels, then walk round to the car
hire place. Only about 350 - 400 metres I reckon. Over 15 different firms operate from far too small
building; our experience leads me to recommend Europcar: they had a ticket based queuing system, so
you could dive out of the melee for water etc. Departure was similarly fraught. The air of
nonchalance of the check-in staff, as check-in time came and went with no clue as to which desks
were about to open was irritating. As was the overcrowded departures hall and the bizarre repetition
of the Ryanair embarkation route announcements over the PA. We were on Easyjet, but the hordes
responded with random queuing etc as others have reported. A good word for Easyjet - their service
was impeccable on both journeys - but they and the other carriers should play hardball with the
Pisa airport authorities.
Pisa Airport by Steve Darby
14 August 2008 Customer Rating :
Mixed views of the airport - the queue for the hire car bus in 33 degrees and followed by an even
longer 1.5 hour queue at the Budget car hire desk was not a pleasant experience, (Avis and Hertz
seemed better at clearing customers through the process) but is that the airport's fault or the lack
of customer care from the hire car companies. The airport itself was east to get in and out off- the
facilities land side were good for a regional airport (have you ever flown from the shed at
Coventry!!) but a little disappointing air side - so called 'duty free' was rip off! Not as bad as
I was expecting based on other people's comments - just wished I'd known it would have been quicker
to walk to the hire car building rather than wait in sunshine for the bus!
Pisa Airport by N Richardson
3 July 2008 Customer Rating :
Great location. There is a rail station outside with trains to Pisa central and on to places such as
Florence. Buses also stop outside. The motorway down to Rome and the Tuscan coast is also very
close. Announcements were in Italian and English. A few shops and cafes and toilets dotted about
the place. All the car hire outlets are a five minute shuttle bus ride away in an air conditioned
Pisa Airport by John McGorman
28 May 2008 Customer Rating :
Pisa airport seemed small and a little old but generally fine - my main concern was security; I
accidentally ripped up my boarding pass (confusing my outbound & return e-boarding passes). Somehow
I managed to get through security until that point with the wrong boarding pass.
Pisa Airport by D Matters
10 March 2008 Customer Rating :
Pisa Airport road construction is still not finished. The parking station is always full - there's
simply too little parking available. The hire-car pick-up and drop off is via a bus service and
check-in is slow. Very helpful lady at the help desk but the terminal has few shops and little
food. If you're flying EasyJet back to Gatwick as we were doing, make sure you buy your in-flight
food well before you arrive at check-in. Of course no water is allowed through security - but
don't buy any more bottled water after security or they'll take it away too! Toilets at the gates
are abysmal - one toilet to service all the passengers waiting for a 737.
Pisa Airport by S Chantry
4 October 2007 Customer Rating :
Pisa Airport on arrival the luggage collection area was a total sham. Crowded with no information it
became an adventure game to try and find which carousel the luggage arrives. The toilets are to small
and the queue was long so if you need to use the toilet you are in for a treat. The car rental area
has now moved and is about 250 yards from the main terminal building and is accessed via a free
shuttle bus service, expect long queues here also. Forget the shuttle bus if you drop the car off
early, it's an obstacle course of a walk in the dark. Will they ever finish the road works?
On departure also expect a long queue as the customs and baggage search fiasco starts where rules are
made up depending on their mood. A total farce in my opinion. If you are buying cigarettes and drink
get them in the supermarkets prior to departure.
Pisa Airport by M Maude
11 September 2007 Customer Rating :
I flew from Pisa Airport in July, the flight was two hours late departing. It was a Saturday morning
and busy with scheduled and budget carriers, the place was chaos - the reason for our delay? 'they
didn't have enough buses to transport passengers from the terminal to the aircraft'. I flew from Pisa
again on 8th Sep - late again - the place was chaos, again. Reason for delay? 'they didn't have enough
buses to transport passengers from the terminal to the aircraft'.When are the carriers going to get a
grip on the airport management? They accept the fees from the passengers/carriers but do little to
improve the service, why? because the alternatives are so limited and they don't care? - Florence is
too small, Bologna too far away, as is Rome - the place is a nightmare at busy times.
Pisa Airport by Dave Wharton
28 February 2007 Customer Rating : n/a
Small but convenient. Almost in the town near the rail station. Word of
caution, when you pass immigration etc. to go upstairs the only
facilities are vending machines and toilets, don't expect bars and duty
Pisa Airport by Tim Mortimore
21 November 2006
Just a note on arriving. If you are going to Florence or anywhere by
train and your not on your own. The queue for train tickets soon builds
up, so while one of you wait for the bags the other one should shoot out
and get the tickets to save queuing for 20-30 mins. Train service is
Pisa Airport by Sam Simpkins
27 October 2006
Pisa airport has good connections, but is too small for its traffic, and
totally disorganised. If you are leaving from there, do all your
shopping/eating land-side, as once through the security there is very
little, and even less in the way of seating accomodation. One lady last
weekend was loudly bragging about the bottle of spirits she has got
through security, and just as loudly sharing with her friends. Another
was soulfully relating how security had relieved her of several bottles
of olive oil she had been bringing as presents. Patchy security
service, then. We were due to leave from Gate 22, but access was
restricted until 30 mins before departure, when we were allowed through
to an upstairs lounge with no shops, but loads of space and seats! Why
didn't they just do this earlier and relieve the crush downstairs? As a
final fling, our departure was delayed 15 mins because it was raining -
apparently the ground handling staff were taking longer to move things
Pisa Airport by Arjan Klijnsma
25 September 2006
Pisa airport is far too small for the number of passengers using it.
Upon arrival, we found the queues at the car rental desks horrendous (at
least 2 hours waiting time). The departure area was totally overcrowded,
the number of the check-in counter(s) for each flight were only
announced two hours before departure, which resulted in passengers
running and pushing towards the counters the minute the number appeared
on the screen. Seating was insufficient, especially before security
check. We were travelling with two elderly ladies with walking
difficulties, but nobody could tell us where we could get our reserved
wheelchair until we queue-jumped at the check-in counter. At security
check we were asked our destination (Amsterdam), then all our carry-on
bags were searched and I was lectured about having a bottle of sunblock
in my bag ("didn't you read the notice: no liquids if you travel to USA
or UK!"). Patiently tried to explain that Amsterdam is not in the USA or
UK. On the plus side, I found the staff very helpful, wheelchair
handling was excellent and access to the airport is good. However,
overall the airport is too overcrowded and I certainly doubt if I would
want to use it again.
Pisa Airport by Daniel Mori
8 February 2006
Pisa was a fine airport in the 1990s, when only a few airlines served it
and the Italian Air Force was the largest occupant. The facilities have
quickly become obsolete as civilian air and passenger traffic increased
rapidly in the past 5 years. Easyjet, Ryanair, Windjet, Hapag Lloyd
Express and a number of other lowcost carriers have added numerous
flights and destinations. Security lines can be frustrating - though
many airports share the same problem. The gate area has recently been
expanded but seating is still insufficient when too many flights leave
at once. Sometimes overcrowded, the sense of confusion and chaos is
often conveyed by the boarding process of airlines with no seat
assignment, with passengers standing in (questionable) lines well before
boarding starts. Luggage delivery times are ok if there no more than two
flights arrive simultaneously. Otherwise, the small carousel in a small
area makes the long wait very unpleasant. Overall, an obsolete airport,
but it could be a lot worse: ground transportation is very good. Pisa
city center is nearby, a train and a bus service link the airport to
Pisa Airport by John Dobson
19 December 2005
Pisa has an excellent location - just 2km from the town. Connections
exist to Florence by bus and train (just over an hour) while locally
the bus number one goes through the centre of the town for just 85
cents. There is also plenty of clear information with regard to this at
the airport. Check in was rapid and the organisation of flight boarding good.
Pisa Airport by Cristiano Rosetta
Pisa is a lively and nice airport; even though it isn't very big, it is very busy. Especially during
the summer period. There are a lot of low cost airlines serving there connecting Tuscany with all
Europe. The airport is just a few minutes by bus from the town centre, and has its own train station from
which it is possible to get to Florence in just one hour. Despite the fact the the airport is quite
busy, the flights are usually on time; check in may last a bit, so I suggest to go to the airport at
least one hour and half before the flight is due to take off. Definitely one the best way to travel from
U.K. and the centre of Italy.
Pisa Airport by Michael Mulholland
Pisa remains a very user friendly airport in many ways. However, beware of one thing. There are
now a large number of flights departing to the U.K mid morning and, as at early May 2005, neither
security nor passport control was ready for this. The upshot was that there was such queue at
passport control that passengers on the Ryanair flight to Liverpool could not respond quickly to the
last call or boarding, the flight missed a slot it had for an early departure and, in fact, left 20
minutes late. A very small glitch as the flight actually arrived only a couple of minutes late.
However, as the number of flights and passengers increase through the summer, this looks like a
problem that is going to increase rather than decrease.
Pisa Airport by Rob Weeks
Small airport with a surprising amount of cheap flights from UK (and elsewhere). On arrival,
luggage was delivered efficiently, and on departure everything went smoothly too.
The restaurant/bar landside has a nice outside veranda.
Only complaint is the length of the queues at the car hire desks.
Pisa Airport by W Jackson
Pisa has a railway station with connections to most of Tuscany. This makes it the best airport for
most things in the region, with regular connections to Luca, Florence and Pisa itself. Moreover,
because it's at the end of the line, there's no chance of missing your stop on the way back. That
said, the shops and restaurants are lack lustre and the railway station could be better signed (turn
right for tickets and left for the trains, and don't forget to validate your ticket).
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