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Pisa Airport
4.3 out of 10  4.3 out of 10
31 reviews

 



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PISA AIRPORT customer review :  14 July 2014 by A Chinnery    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Pisa airport is OK, Medium Sized. Our flight landed in a 10mins early (Easyjet from LGW) and had to wait on the taxiway for 5 mins as a plane was leaving from our allocated stand a little bit late. We had to disembark by air stairs and walk a long distance to the terminal building. Immigration took 10 mins and as we were only there for a long weekend we had no baggage. There was a large taxi rank which was a delight from our 30min wait at Edinburgh for a taxi last year. Flying out we got at the airport 3 hours before our 10.10 departure (easyjet to LGW). We were expecting long queues at security and customs. However there wasn't and we were left in the departures lounge with around 10 duty free shops and cafes. Annoyingly they said go through customs (for UK and intercontinental flights separate departure area upstairs) 90 mins before departure and around 50 of us did. However a hazard was the escalator was kept running and we had to cram in to a small area for 25 mins before they opened up customs. We boarded 35 mins before (inbound was 40mins early) but there was a long walk down ramps (quite odd) our plane was at a stand the other side. It took a while to get down to the planes and a Ryanair was disembarking and pax had to walk across the ramp which caused a 10min hold up. (We where last to board before hold up) We push backed 10mins late and departed in just 2 mins. We arrived 5 mins early. I would say Pisa airport is a standard medium sized airport but it is quote odd in having to walk long distanced from a gate to either side of a ramp to the aircraft and vies versa.



PISA AIRPORT customer review :  13 May 2014 by P Cullen    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arriving with hand luggage was extremely easy, about 10 minutes from stepping off the aircraft to walking out of the terminal. Departing was satisfactory, not great but I have experienced worse elsewhere. Queues for security were fairly long (about 10 minutes wait) but kept moving, passport checks took a couple of minutes. Once in the 'non-Schengen' area seating was very limited and there is only one snack bar. Note that the railway station is closed for a year while the line to Pisa Centrale is upgraded, it is not a huge problem as there is a shuttle bus that takes you there in about 10 minutes (buy tickets in the terminal or when you get on); it arrives and leaves from the opposite side of the station to the main concourse, it is well sign-posted.



PISA AIRPORT customer review :  13 January 2014 by Peter Loni    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dec 29th. British Airways to London Heathrow. Flight was called approx. 60 mins before departure. Door at the foot of the escalator was opened, escalator switched on, door at the top of the escalator was not opened. Passengers coming up the escalator had nowhere to go and were being piled on top of each other. Emergency stop button in an awkward place so it took ages to stop it as more people were being thrown onto each other. Lots of people screaming. No one from Pisa airport took any notice. After passport control it was the usual boarding chaos one would attribute to Ryanair. Will try Genova next time.



PISA AIRPORT customer review :  24 October 2013 by S Bentley    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

The airport itself is very convenient when arriving by train. It's nice and small and queuing times are little. There is however a shortage of decent places to eat, compared to the rest of Italy and of course Pisa downtown. The restaurant upstairs (called Cafe Aero or something) was terrible - we were going to eat there but watched three couples fight with the waitress before walking out. Instead we went to a pizza place on the Ground floor where the food was instant. Aside from food, it's a good place to fly from.



PISA AIRPORT customer review :  18 June 2012 by Giuseppe Nocera    (Italy)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Really good airport, keeping increasing its efficiency, the amount of passengers is still growing but the airport seems to handle it well; very fast check-in times and the choice of destination is wide. in the airport there are 3 restaurant and a lot of shops. The airport is 1 km from the city center! And the public transports connect the airport with the town and the nearby cities.



Pisa Airport customer review :  22 July 2011 by Murali Emani   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The airport seemed to be pretty small for the amount of passenger traffic. It was heavily crowded and the shops are huge and occupy passenger space. The queues that form near the gates extend to every corner of the airport. Very disappointed with what is an international airport.


Pisa Airport customer review :  13 July 2011 by R Lusardi   (UK)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

Facilities

We fly to and from Pisa Airport every year but this year it was July and the airport was not at it's best, there was little in the way of air-con and the temp was 34deg outside. The only places that were cool were the shops and a waiting area upstairs around the back of the Toscana restaurant. Also the self serve restaurant was closed from 2pm-4.30 so the only place you could get a cold drink or a quick snack was on the main concourse downstairs and there was only one person on the cash desk, with people queuing for miles in the heat. Once in the departure lounge same story really. The airport is in need of a new building and some better staffing., and Easyjet need to up their game as far as check-in and boarding, let's have seat booking please instead of the race to the gate/bus/plane etc. Also why does the bus for the car hire not take you to directly outside the Terminal building instead of having to walk across the roads.


Pisa Airport customer review :  9 May 2011 by Jane Bell   (UK)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

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We've just returned from Pisa Airport having used it to travel onwards to Florence - ideal as the train leaves from the end of the airport and is less than an hour to Florence. However we arrived at noon for our return to Bristol scheduled for 2.05pm and made the grave mistake of going up to the gates rather than remaining at ground floor level. We thought the ground floor deeply uninteresting and hoped for something better upstairs - vain hope. Small coffee bar, one set of loos and people everywhere, insufficient seating, blank walls to look at as the windows are limited, no information screens and no information from Easyjet staff either. The gate showed both Gatwick and Bristol intermittently and the total lack of info really was beyond a joke - even allowing for yet another lightning strike in Italy. We left two hours late so we had had to spend 4 hours in this very unpleasant area. If you have to fly from Pisa then stay downstairs for as long as you possibly can.


Pisa Airport customer review :  31 October 2010 by R Hopkins   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Not one of the better low cost airline airports. On arrival, it was incredible that we were bussed to the terminal, as it was no more than a few steps! On return the first challenge was to find the correct area for baggage drop. Once located, it seemed strange that staff were being trained at such a basic level e.g. this number here is the one on the boarding pass that you're trying to match. Surely there is some back-room training, not starting beginners from step one? The main departure area was pleasant enough, but once at the gate, the 'cafe' consisted of a snack bar and the gate area got uncomfortably full as a flight was delayed. There was a lack of information about the flight departure until it was called.


Pisa Airport customer review : 27 September 2010 by P Towriss

Customer Rating : 1/5

1 Star Rating

I recently had the misfortune to travel through Pisa Airport with a wheelchair using friend who required Special Assistance. We checked in two hours before the expected time for take- off but the staff member who was sent to assist us was the most unhelpful and hostile individual imaginable! We had an obvious language difficulty as she spoke no English and we spoke no Italian, but her actions and body language spoke volumes! She pushed myself and another friend out of the way and then proceeded to manhandle my disabled friend who has cerebral palsy, and she was clearly not pleased when he was unable to transfer at warp speed into a manual wheelchair. I was most upset for my friend who was treated in such an undignified and unfriendly manner on his first holiday from an airport. She then snatched a bottle of water from my friend and slung it into a bin as she frog-marched us to the security area, stopping only to snatch travel documents out of our hands. At the security area we were searched, pushed, and herded like cattle. After that ordeal, our unfriendly assistant marched us straight through the Duty Free area without a thought that we may have wanted to make a purchase. She obviously didn't want us to accompany our friend in the elevator and indicated that we were all to stay in a certain area in the departure lounge. That particular assistant is clearly in the wrong job! She needs to attend charm school to acquire some people skills if she is to continue in the service industry. If I never see her again, it will be too soon!


Pisa Airport customer review : 23 June 2009 by S Blackburn

Customer Rating : 2/5

2 Star Rating

A fair range of shops given the size of the airport. Departure security queues were dealt with quickly. Immigration was slow with a wait in a fairly airless room; this after being bussed in from about 100m away! Flights to non-Schengen zone countries depart from some gates in an upper waiting area: no shops here and no return to the shops in the lounge. One benefit is the airport railway station which couldn't be closer to the terminal. The leaning tower can be seen to the north on departure.


Pisa Airport customer review : 17 March 2009 : by C Raman

Customer Rating : 4/5

4 Star Rating

Perhaps all the complaints one sees here about the Pisa airport may be related to Summer time travel. I just returned from Italy and found this airport to be excellent. Particularly, the security was outstanding; so were the staff. There are a lot of great shops after you clear security and passport control. The quality of the products offered at these boutiques is also excellent. I would definitely fly to this airport, which is very conveniently located. Delta now flies Pisa to JFK and this is fantastic.


Pisa Airport customer review : 25 January 2009 : by E Campagna

Customer Rating : 1/5

1 Star Rating

Low cost flight travellers beware! Pisa airport turfs out travellers needing to stay there through the early hours in order to catch early morning Ryanair flights. I arrived at midnight and had to check in for next flight at 4.30am-ish; at 2pm after last flight arrival, all remaining passengers (about 15 of us) were ordered outside; the airport was locked and re- opened at 4am...what was the point !?! Wouldn't have minded so much if it had been the height of summer but it was November and not bikini weather.


PISA AIRPORT review : 9 September 2008 : by A Macdonald

Customer Rating : 2/5

2 Star Rating

I have to agree about the chaos at Pisa Airport - both arrivals and departures have been the worst airport experiences of my life. On arrival, we had to wait in a queue for 40 minutes on the tarmac, in baking hot temperatures, to get to security. Then another 45 minute wait to get the shuttle bus to the car hire terminal, then another 45 minute wait to get to the Hertz desk. On departure a week later we made it through check in, no space in departure lounge so went straight to the gate, then sat at the gate until an hour past our departure time with no word as to what was happening. Eventually a passenger who spoke Italian found out that the baggage handlers had gone on strike. After another half hour we were told there was a 4 and a half hour delay to our flight. The lack of communication, as well as the airport being too small for the number of flights using it, means I will think very carefully before using this airport in future.


PISA AIRPORT review : 19 August 2008 : by John Gawthorpe

Customer Rating : 2/5

2 Star Rating

I wish I had read these comments before travelling. The facilities are sadly as grim as others have described. The infrastructure is simply inadequate for the volume of passengers. The arrivals / baggage reclaim experience was hideous - we feared the worst when we saw the queue to leave the tarmac and enter the building, then bags were assigned to carousels seemingly at random: too many bags, arriving so slowly for too many people in too small a space. Then we too suffered the horrors of the interminable queue for the shuttle bus. Airlines should pre-warn their customers of what to expect. The best advice would be to ensure all your bags have wheels, then walk round to the car hire place. Only about 350 - 400 metres I reckon. Over 15 different firms operate from far too small building; our experience leads me to recommend Europcar: they had a ticket based queuing system, so you could dive out of the melee for water etc. Departure was similarly fraught. The air of nonchalance of the check-in staff, as check-in time came and went with no clue as to which desks were about to open was irritating. As was the overcrowded departures hall and the bizarre repetition of the Ryanair embarkation route announcements over the PA. We were on Easyjet, but the hordes responded with random queuing etc as others have reported. A good word for Easyjet - their service was impeccable on both journeys - but they and the other carriers should play hardball with the Pisa airport authorities.


Pisa Airport by Steve Darby

14 August 2008   Customer Rating : 3 Star Rating

Mixed views of the airport - the queue for the hire car bus in 33 degrees and followed by an even longer 1.5 hour queue at the Budget car hire desk was not a pleasant experience, (Avis and Hertz seemed better at clearing customers through the process) but is that the airport's fault or the lack of customer care from the hire car companies. The airport itself was east to get in and out off- the facilities land side were good for a regional airport (have you ever flown from the shed at Coventry!!) but a little disappointing air side - so called 'duty free' was rip off! Not as bad as I was expecting based on other people's comments - just wished I'd known it would have been quicker to walk to the hire car building rather than wait in sunshine for the bus!

Pisa Airport by N Richardson

3 July 2008   Customer Rating : 4 Star Rating

Great location. There is a rail station outside with trains to Pisa central and on to places such as Florence. Buses also stop outside. The motorway down to Rome and the Tuscan coast is also very close. Announcements were in Italian and English. A few shops and cafes and toilets dotted about the place. All the car hire outlets are a five minute shuttle bus ride away in an air conditioned building.

Pisa Airport by John McGorman

28 May 2008   Customer Rating : 3 Star Rating

Pisa airport seemed small and a little old but generally fine - my main concern was security; I accidentally ripped up my boarding pass (confusing my outbound & return e-boarding passes). Somehow I managed to get through security until that point with the wrong boarding pass.

Pisa Airport by D Matters

10 March 2008   Customer Rating : 1 Star Rating

Pisa Airport road construction is still not finished. The parking station is always full - there's simply too little parking available. The hire-car pick-up and drop off is via a bus service and check-in is slow. Very helpful lady at the help desk but the terminal has few shops and little food. If you're flying EasyJet back to Gatwick as we were doing, make sure you buy your in-flight food well before you arrive at check-in. Of course no water is allowed through security - but don't buy any more bottled water after security or they'll take it away too! Toilets at the gates are abysmal - one toilet to service all the passengers waiting for a 737.

Pisa Airport by S Chantry

4 October 2007   Customer Rating : 1 Star Rating

Pisa Airport on arrival the luggage collection area was a total sham. Crowded with no information it became an adventure game to try and find which carousel the luggage arrives. The toilets are to small and the queue was long so if you need to use the toilet you are in for a treat. The car rental area has now moved and is about 250 yards from the main terminal building and is accessed via a free shuttle bus service, expect long queues here also. Forget the shuttle bus if you drop the car off early, it's an obstacle course of a walk in the dark. Will they ever finish the road works? On departure also expect a long queue as the customs and baggage search fiasco starts where rules are made up depending on their mood. A total farce in my opinion. If you are buying cigarettes and drink get them in the supermarkets prior to departure.

Pisa Airport by M Maude

11 September 2007   Customer Rating : 2 Star Rating

I flew from Pisa Airport in July, the flight was two hours late departing. It was a Saturday morning and busy with scheduled and budget carriers, the place was chaos - the reason for our delay? 'they didn't have enough buses to transport passengers from the terminal to the aircraft'. I flew from Pisa again on 8th Sep - late again - the place was chaos, again. Reason for delay? 'they didn't have enough buses to transport passengers from the terminal to the aircraft'.When are the carriers going to get a grip on the airport management? They accept the fees from the passengers/carriers but do little to improve the service, why? because the alternatives are so limited and they don't care? - Florence is too small, Bologna too far away, as is Rome - the place is a nightmare at busy times.

Pisa Airport by Dave Wharton

28 February 2007   Customer Rating : n/a

Small but convenient. Almost in the town near the rail station. Word of caution, when you pass immigration etc. to go upstairs the only facilities are vending machines and toilets, don't expect bars and duty free shops.

Pisa Airport by Tim Mortimore

21 November 2006

Just a note on arriving. If you are going to Florence or anywhere by train and your not on your own. The queue for train tickets soon builds up, so while one of you wait for the bags the other one should shoot out and get the tickets to save queuing for 20-30 mins. Train service is excellent.

Pisa Airport by Sam Simpkins

27 October 2006

Pisa airport has good connections, but is too small for its traffic, and totally disorganised. If you are leaving from there, do all your shopping/eating land-side, as once through the security there is very little, and even less in the way of seating accomodation. One lady last weekend was loudly bragging about the bottle of spirits she has got through security, and just as loudly sharing with her friends. Another was soulfully relating how security had relieved her of several bottles of olive oil she had been bringing as presents. Patchy security service, then. We were due to leave from Gate 22, but access was restricted until 30 mins before departure, when we were allowed through to an upstairs lounge with no shops, but loads of space and seats! Why didn't they just do this earlier and relieve the crush downstairs? As a final fling, our departure was delayed 15 mins because it was raining - apparently the ground handling staff were taking longer to move things about!

Pisa Airport by Arjan Klijnsma

25 September 2006

Pisa airport is far too small for the number of passengers using it. Upon arrival, we found the queues at the car rental desks horrendous (at least 2 hours waiting time). The departure area was totally overcrowded, the number of the check-in counter(s) for each flight were only announced two hours before departure, which resulted in passengers running and pushing towards the counters the minute the number appeared on the screen. Seating was insufficient, especially before security check. We were travelling with two elderly ladies with walking difficulties, but nobody could tell us where we could get our reserved wheelchair until we queue-jumped at the check-in counter. At security check we were asked our destination (Amsterdam), then all our carry-on bags were searched and I was lectured about having a bottle of sunblock in my bag ("didn't you read the notice: no liquids if you travel to USA or UK!"). Patiently tried to explain that Amsterdam is not in the USA or UK. On the plus side, I found the staff very helpful, wheelchair handling was excellent and access to the airport is good. However, overall the airport is too overcrowded and I certainly doubt if I would want to use it again.

Pisa Airport by Daniel Mori

8 February 2006

Pisa was a fine airport in the 1990s, when only a few airlines served it and the Italian Air Force was the largest occupant. The facilities have quickly become obsolete as civilian air and passenger traffic increased rapidly in the past 5 years. Easyjet, Ryanair, Windjet, Hapag Lloyd Express and a number of other lowcost carriers have added numerous flights and destinations. Security lines can be frustrating - though many airports share the same problem. The gate area has recently been expanded but seating is still insufficient when too many flights leave at once. Sometimes overcrowded, the sense of confusion and chaos is often conveyed by the boarding process of airlines with no seat assignment, with passengers standing in (questionable) lines well before boarding starts. Luggage delivery times are ok if there no more than two flights arrive simultaneously. Otherwise, the small carousel in a small area makes the long wait very unpleasant. Overall, an obsolete airport, but it could be a lot worse: ground transportation is very good. Pisa city center is nearby, a train and a bus service link the airport to Florence.

Pisa Airport by John Dobson

19 December 2005

Pisa has an excellent location - just 2km from the town. Connections exist to Florence by bus and train (just over an hour) while locally the bus number one goes through the centre of the town for just 85 cents. There is also plenty of clear information with regard to this at the airport. Check in was rapid and the organisation of flight boarding good.

Pisa Airport by Cristiano Rosetta

1 July 2005

Pisa is a lively and nice airport; even though it isn't very big, it is very busy. Especially during the summer period. There are a lot of low cost airlines serving there connecting Tuscany with all Europe. The airport is just a few minutes by bus from the town centre, and has its own train station from which it is possible to get to Florence in just one hour. Despite the fact the the airport is quite busy, the flights are usually on time; check in may last a bit, so I suggest to go to the airport at least one hour and half before the flight is due to take off. Definitely one the best way to travel from U.K. and the centre of Italy.

Pisa Airport by Michael Mulholland

11 May 2005

Pisa remains a very user friendly airport in many ways. However, beware of one thing. There are now a large number of flights departing to the U.K mid morning and, as at early May 2005, neither security nor passport control was ready for this. The upshot was that there was such queue at passport control that passengers on the Ryanair flight to Liverpool could not respond quickly to the last call or boarding, the flight missed a slot it had for an early departure and, in fact, left 20 minutes late. A very small glitch as the flight actually arrived only a couple of minutes late. However, as the number of flights and passengers increase through the summer, this looks like a problem that is going to increase rather than decrease.

Pisa Airport by Rob Weeks

27 July 2004

Small airport with a surprising amount of cheap flights from UK (and elsewhere). On arrival, luggage was delivered efficiently, and on departure everything went smoothly too. The restaurant/bar landside has a nice outside veranda. Only complaint is the length of the queues at the car hire desks.

Pisa Airport by W Jackson

26 May 2004

Pisa has a railway station with connections to most of Tuscany. This makes it the best airport for most things in the region, with regular connections to Luca, Florence and Pisa itself. Moreover, because it's at the end of the line, there's no chance of missing your stop on the way back. That said, the shops and restaurants are lack lustre and the railway station could be better signed (turn right for tickets and left for the trains, and don't forget to validate your ticket).










 


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