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Prague Ruzyne Airport
6.6 out of 10  6.6 out of 10
74 reviews

 



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Prague Ruzyne Airport customer review :  20 February 2014 by Louise Beach    (UK)

Rating : 0/10

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Recommended

Awful airport. Purchased water in duty free and was not allowed to take it through, just kept being told only items purchased in duty free. When we showed them the receipt it was still taken away, both bottles were only 50ml and both sealed! Will not use this airport again!



Prague Ruzyne Airport customer review :  5 November 2013 by M Neuman    (Netherlands)

Rating : 3/10

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Recommended

I travel through Prague airport about 5 times a month. Generally, it is a pleasant (read quick) airport to get through. Yes, it might be on the more expensive side, but as I am not making use of these services, I don't really mind. But, lately, the line for the security checks have been way beyond what is acceptable! Especially before the morning and afternoon departure waves, one can easily spend 45 minutes in the line! The worst though is that while 4 scanners are operating, another 10 are not in use! This is all unfortunate as I truly enjoy the airport, but this for sure is very bad long-term planning!



Prague Ruzyne Airport customer review :  8 October 2013 by A Hamet    (Switzerland)

Rating : 9/10

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Recommended

I use the Prague airport about once per month. On the positive side, it's one of the fastest airports to get through on both departure and arrival, it's clean, the layout is very easy to understand and navigate, and it has a free rest are with lots and lots of plugs and free, unlimited wi-fi. The facilities, especially restaurants in the passenger area are very poor and expensive, even as the selection and prices are above standard before the security checkpoints: a bizarre choice on part of whoever designed the airport. There are no trains (yet - I'm told they're building the tracks), but the taxis at the airport are clean, fast and cheap, and there are a lot of them (it costs about 20 EUR to get to downtown Prague, and it takes about 40 minutes). There is one thing that just boggles the mind, which is that Czech Airlines flights make people get off the plane on arrival, squeeze all the passengers onto a single bus, and drive them to arrivals. No other airline does this though, so I'm thinking this is just idiocy on part of the airline, not the airport.



Prague Ruzyne Airport customer review :  25 September 2013 by F Hummel    (Switzerland)

Rating : 0/10

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Recommended

After check-in a queue of over 50 minutes for security check and 15 minutes even in the fast lane! Not enough staff and not enough counters!



Prague Ruzyne Airport customer review :  19 August 2013 by P Devries    (France)

Rating : 3/10

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Recommended

Good points: free wifi, clean, fast transit. Bad points: staff not friendly (yelling at people), very expensive (5 euros for an espresso), no free smoking area (one had to pay for a drink to smoke), intermediate security check in transit (coming from an EU country and going to another EU country, what's the security check's meaning?).



Prague Ruzyne Airport customer review :  27 June 2013 by A Sien    (UAE)

Rating : 0/10

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Recommended

Check-in: Staff did not speak English and could not find our reservations being a Etihad Airways codeshare flight with CSA. Staff replaced by a supervisor who then refused to accept baggage allowance of Etihad Airways being business class 3 passengers. Finally we tried to show them Etihad website but they made us pay for excess baggage. The behaviour was outrageous. Upon boarding the flight we were told that staff had allocated all of us different seats in different rows. Luckily we were only passengers in Business Class and crew allowed us to sit besides each other. Immigration: Officers do not greet people, do not speak English and started yelling at one family ahead of us. Customs: Did not accept cabin baggage size being a standard cabin bag, reasons unknown as the person did not speak English and no one around him spoke English. On return to the fast track queue, we were pointed to go through usual queue and no fast track as staff were busy chatting. Next Time we will go by Train.



Prague Ruzyne Airport customer review :  6 June 2013 by Farouk Mogheth    (Thailand)

Rating : 10/10

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Recommended

Yet again Prague airport stood up to my expectations and annual experience. Arrival from Bangkok via Moscow. The arrival process was a breeze. Once disembarking, passport control took only moments with pleasant passport control female officer. The signage changed to accommodate the new connections of Czech Airlines to Russia and Korean Air. So all is in English, Czech, Russian and Korean. Baggage arrived very quick. It took less than 20 minutes from disembarking to the taxi. I am very pleased and most of all happy to see an airport that is adamant in holding its service standards. Flying through this airport is always nerve free.



Prague Ruzyne Airport customer review :  30 May 2013 by S Castle    (Australia)

Rating : 0/10

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Recommended

Booked online and showed up to check in luggage. Incompetence and rudeness started right from entering this airport. It's 2am and have been sitting in Dubai airport for 4 hours waiting for my luggage that the rude check in operator sent through to Brisbane. My advice, check your luggage tags for where they have sent your luggage.



Prague Ruzyne Airport customer review :  2 February 2013 by M McManus    (Belgium)

Rating : 7/10

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Recommended

Clean and well lit airport. The best way to downtown is to get a radio taxi inside the terminal, which offers a large discount for return journeys. Airport food choices a little limited, and there is no smoking ban in the airport, so if you sit inside the restaurant, there is a chance it will be smokey (though you can sit outside). Sign posting was good and staff were helpful. Decent selection of souvenir shops.



Prague Ruzyne Airport customer review :  26 July 2012 by Farouk Mogheth    (Thailand)

Rating : 9/10

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Recommended

2 flights in 2 weeks, one was KLM to Amsterdam in C class. Check in was in seconds, security was a breeze and since its an EU flight, there was no passport control. EU flights leave from T2, large and airy, I suggest a bit more greenery to smarten it up. But squeaky clean, shops, cafes, etc. Sky Priority in security check and boarding working fine and smooth. Arrival to T2 was also very quick and smooth, bags took a while to come (20min) but priority tags were respected. Stress free experience. Second flight was from T1 with Czech airlines to and from Abu Dhabi in Economy. This is the non-EU terminal. Check in was rather quick with no actual drop off baggage counter (CSA mistake), passport control was as well a breeze. At arrivals all EU passport holders can use the self passport control, took all but a couple of seconds, easy to use and would quicken the process but many were a bit scared to use it. The non-EU passport holders takes 20-25 minutes at least. The departure gate was barely enough for the number of the passengers which was very uncomfortable. Prague airport is quite good to fly from and too. Its never too much of a hassle and with minor tweaking here and there, it could be even better. The experience us usually good. The return flight to Abu Dhabi was almost midnight so most shops were closed or closing.



Prague Ruzyne Airport customer review :  26 July 2012 by Tor Idar Larsen    (Norway)

Rating : 8/10

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Recommended

I used PRG as a transit airport several times a year between 2007 and 2009. It never let me down. Never much queuing, everything running smoothly. Perfect size for an airport. Good places of spotting as well. Good prices, nice KFC restaurant. They never lost any bag I had, even with a 20 minute connection once. Avoid the Coca Cola "bar". Horribly overpriced for Prague standards. Easy to navigate, helpful young personnel with good English skills. Would love to still use this as a connecting hub, but not so at the moment as CSA does not fly my normal route any longer.



Prague Ruzyne Airport customer review :  10 July 2012 by D J West    (UK)

Rating : 9/10

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Recommended

Flew BA so went to use the John Menzies lounge in T1. Not bad. Good view of manoeuvring area. Good choice of beverages. Food rather limited. Lots of chocolate wafer biscuits. Inbound flight delayed due to weather so spent another 2 hours in the lounge. All in all a nice airport to travel into/out of.



Prague Ruzyne Airport customer review :  10 July 2012 by J Bachenberg    (USA)

Rating : 10/10

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Recommended

After nearly 12 hours in transit from Atlanta via Frankfurt to Prague, I was delightfully surprised. The airport is new, shiny and easy to navigate. We cleared passport control, customs, picked up our bags and were on our way in 30 minutes. When we flew out, we had no problems with check in, security finding our gate, nothing. Many other major airports could learn from this one.



Prague Ruzyne Airport customer review :  29 June 2012 by Ville Niemi    (Russia)

Rating : 9/10

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Recommended

Transit between terminals 1 and 2 was extremely smooth, though it was not a peak rush hour and the limited security control lanes could conceivably cause queues. Service at the transfer desk was excellent. Restaurants and cafe's could improve their quality, though still rank on the better side.



Prague Ruzyne Airport customer review :  26 March 2012 by Vicky Miha    (Greece)

Rating : 7/10

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Recommended

Very nice relaxation lounge. The only, but major downside: the most expensive airport cafes I have ever seen - 10 euros for a double cappuccino.



Prague Ruzyne Airport customer review :  28 December 2011 by J Hunt    (USA)

Rating : 10/10

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Recommended

Easy arrival from New York, cleared customs within 20 minutes of landing, airport very easy to navigate and find transportation into the city center. Flying out of Prague going through security was very easy and checking in at the airport was personable and easy.



PRAGUE RUZYNE AIRPORT customer review :  18 April 2011 by C Rocha   (Portugal)

Customer Rating :  4/5

4 Star Rating   

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Terminal 2 Schengen area flight. On arrival efficient debarking and fast luggage delivery. You must be aware that starting in January 2011 the CEDAZ shuttle bus as ceased to operate to the hotels and only have the schedule services to city centre. We use taxi that has a kiosk in the arrivals. They give you a return discount coupon and call a cabby's to the desk. The service cost us 600 CZK to Prague centre and a lot less in the return voyage 400-450CZK. Departure hall is big and efficiently run including a fast security check. Reasonable selections of shops and free shops but the food outlets are on the expensive side. Good standards of cleanliness and comfort. On the whole a good place to start or finish a trip.


PRAGUE RUZYNE AIRPORT customer review :  9 January 2011 by Farouk Mogheth   (Thailand)

Customer Rating :  5/5

5 Star Rating   

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Flying to and from Prague to Terminal 1 (Bangkok-Moscow-Prague). Arriving to Prague in the early evening with a fully packed B777 at passport control and still it was fast. Baggage was on carousel within 15 minutes. The departure made the most impression on me. The checkin was handled by Czech Airlines staff. Had 3kg extra and had to rearrange them to my handbag -no hard feeling there. The check in agent asked whether my reserved seat is really what I want. He actually warned me that in my vicinity there are 3 infants and if I'd like to change. I agreed. All with a smile. Passport control took al about 3 seconds to go through. The security check is at each gate and for the first time all with broad smiles and efficient - took a lot from the usual departure jitters. Prague airport is the airport to fly through - comfortable, not too huge and very close to city in case you have a longer layover. Lots of new shops and a great supermarket. Free wifi.


PRAGUE RUZYNE AIRPORT customer review :  9 June 2010 by David Gartside   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1 arriving - efficient passport / baggage reclaim / customs etc. Returning to UK - a peaceful process with lots of space and seating. Security is at gate where there are shared lounges, so rather odd that they chose to schedule departures to Manchester and Sofia within about 10 mins of each other from a shared lounge when nothing else was happening along the pier. That said, handled fairly well.


PRAGUE RUZYNE AIRPORT customer review :  11 January 2010 by Farouk Mogheth   (Thailand)

Customer Rating :  4/5

4 Star Rating   

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One way flight from Prague to Munich in the wee hours of early morning. Flying Czech airlines from T2. Even at 5.45am the hall was full and seemed like a rush hour of sorts. There were check-in kiosks all over the place and each had a lady helping the passengers easing the crowds from actual check in and just sending them afterwards to baggage drop off. I found this really attentive. After being there for 20 minutes, the crowds eased as more and more check in counters opened and the crowds dispersed- at the beginning it looked a bit messy. Check in went through fast enough, then through x rays which is also quick enough. Coming into the terminal air side at 6am, many shops were still closed but a fair amount was open. The Czech Pub type restaurant was very big and a lot to chose from. Prices were OK. Eating venues prices seem to be represented in various "price star" category as shown in the guide that is available. Went to my gate as we were bussed to our plane (An ATR turboprop). It was painfully cold that day outside so it was very sweet of the bus driver to open and close the door when we were waiting for the rest of the passengers to step in the bus compared to other airports where doors are wide open no matter what weather is outside. Prague is still a great airport and very easy to navigate through. You have what you need there. I have to be fair and take one star for the relative mini-chaos that was at the check in the morning. I agree that it is not an airport to remain in while long lay-overs so I guess either use one of the hotels around the place and in the air-side as well or just jump to the city as its only 30 minutes away.


PRAGUE RUZYNE AIRPORT customer review :  9 January 2010 : by P Herman   (Spain)

Customer Rating :  3/5

3 Star Rating   

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Not a place I enjoyed spending several hours between flights in. Terminal is modern by 1970´s standards and its dull compared to other airports one can connect in. Lots of shops, but duty free is extremely overpriced. Food choices are terribly lacking, that is if one isn't in the mood for KFC or bratworst sandwiches in a pub so smoky the air was blue. A tiny thimble of expresso and a piece of strudle in a cafe set me back a whopping 10 euros! I almost refused, but there was nothing else worth eating. Internet cafe charged me before telling me that only a handful of email sites can be accessed. Only saving grace is the kind CSA staff and the fact that you can connect relatively quickly due to the airport's small size. My advice is avoid long connections here.


PRAGUE RUZYNE AIRPORT customer review :  31 August 2009 : by K Pardoe   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Landed 1600, no hold baggage, caught 1620 bus in front of terminal into town. On departure went through immigration but security clearance is at the gate which seems to defeat the purpose of security. Presumably it is set up like this because arriving/departing passengers mix freely inside the terminal. I would suggest taking your own food and drink purchased in town as it will be far cheaper than at the airport.


PRAGUE RUZYNE AIRPORT customer review : 18 August 2009 : by Farouk Mogheth

Customer Rating : 5/5

5 Star Rating

Check in always efficient, passport control usually fast as well as the security. Now the airport offers (finally) free wifi connection. True that the free connection is 256KBs but its enough for web browsing and mail sending. If you need a faster one there seems to be paid wifi with 10MBs connection.


PRAGUE RUZYNE AIRPORT customer review : 13 August 2009 : by Jim Keeney

Customer Rating : 5/5

5 Star Rating

Recently used this airport for the first time when on a city break to Prague. I was most impressed. Despite large volume of flights, our arrival and departure were free of stress. Terminal building clean and well run. Only fault I could find was expensive prices for refreshments - I suppose this is typical of most airports.


PRAGUE RUZYNE AIRPORT customer review : 17 June 2009 : by Robert Szocik

Customer Rating : 5/5

5 Star Rating

Arrived from MAN on a busy early-morning CSA flight, returned to LHR on a busy mid-afternoon flight with BA. Bags on the belt within 10mins of arrival. Immigration fast and efficient, no queues. Fast, friendly and efficient check-in on the return leg. No queues at passport control. Terminal clean throughout. Adequate facilities landside. Usual range of facilities open airside (before security), still a good range, but can be expensive. Lots of busy flights scheduled around the same time, yet passing through passport control, and eventually security, couldn't be quicker. Still no facilities after security other than a vending machine, but both Czech and English complimentary newspapers were available at the gate. Still my favourite regular airport, and always a pleasure to use.


PRAGUE RUZYNE AIRPORT customer review : 10 March 2009 : by G Jardin

Customer Rating : 4/5

4 Star Rating

A modern spacious terminal that is easy to use. Quick baggage return and short walks to the gates. Very good experience.


PRAGUE RUZYNE AIRPORT customer review : 23 February 2009 : by Keith Jones

Customer Rating : 4/5

4 Star Rating

Terminal 2 in the Schengen zone is excellent. The only downside is the high prices charged by the refreshment outlets. The airport itself is modern, clean and efficient.


PRAGUE RUZYNE AIRPORT customer review : 26 January 2009 : by Farouk Mogheth

Customer Rating : 5/5

5 Star Rating

Flew from Prague Terminal 1 (PRG-SVO). The terminal was so easy to go through - after operations of Schengen countries moved to Terminal 2, this one has been a real ease to be in and pass through. Check in a breeze, passport control and security quick. There is a fast link at passport control by each gate. Shops are fine and fast food joints available. I passed from checkin to gate in less than 15 minutes. Definitely a great airport to fly through.


PRAGUE RUZYNE AIRPORT customer review : 18 October 2008 : by T Vetter

Customer Rating : 4/5

4 Star Rating

Pleasantly surprised by the modern well-maintained facilities at Praha. Very clean bathrooms. Flew in from Atlanta on Delta and had no trouble clearing customs in a matter of minutes. Took the Cedaz shuttle bus into city center. Stayed the night before our early AM Czech Air flight to Budapest at the adjacent Marriott Courtyard hotel, which proved to be quite pleasant as well. Checked in the evening before with Czech Air so we were able to check our bags in a much shorter line in the AM. The airport staff were professional but not friendly.


PRAGUE RUZYNE AIRPORT customer review : 1 October 2008 : by Alexander Stare

Customer Rating : 4/5

4 Star Rating

I m very impressed how well PRG Airport has developed since my last visit in March 1989. This airport is far the best in Eastern Europe and many airports in Western Europe have difficulties to match the quality of PRG airport.


PRAGUE RUZYNE AIRPORT customer review : 12 September 2008 : by L Hyams

Customer Rating : 4/5

4 Star Rating

Well maintained, clean and efficient BUT the most expensive I have ever visited in terms of cafes etc. We paid the equivalent of 28.00 for 5 coffees!


PRAGUE RUZYNE AIRPORT customer review : 8 September 2008 : by L Simpson

Customer Rating : 4/5

4 Star Rating

Was very impressed with this airport flew from Terminal 1 and found the staff at check-in very capable and fairly rattled through the queue very professionally. Had a walk round this terminal and no 2 as there was time and like one was impressed by the shops facilities toilets cafes food shops etc. The 119 bus to get to the airport was included in the local tram/U train ticket and the Line A underground to the terminus prior was as well


PRAGU

PRAGUE RUZYNE AIRPORT customer review : 30 June 2008 : by Brett Smith

Customer Rating : 5/5

5 Star Rating

Ticket counters are in a very spacious area, and a huge board identifies all flights. There were a decent number of shops inside the terminal, although they did not open until 0600. Also, another bonus was the police that I saw a few times, which was very reassuring. It was the only airport in Europe where I saw security more than one time.


PRAGUE RUZYNE AIRPORT customer review : 27 June 2008 : by Matt Battersby

Customer Rating : 5/5

5 Star Rating

Prague is a good airport for the number of flights/passenger numbers. It is easily laid out both airside and landside with a reasonable choice of food/drink/shopping outlets. Unless you are completely laden with luggage the bus to Devicka Metro station is by far the cheapest public transport option. It drops you outside the Metro station and you can use the same ticket for both bus and metro - in fact valid for all public transport for 70min period - purchased inside the terminal building. Don't forget to validate your ticket on the bus using the yellow clicker machines. Trip to the other side of Prague took less than an hour both ways. Other thing to note is that only Czech Airlines seem to operate a continuous check in. Certainly EZY and BA often only open 2 hours before the flight departs so don't get there 3 hours early.



Prague Airport review by Stefan Vetter

5 April 2008   Customer Rating : 3 Star Rating

In the last 3 years I was using PRG about once a month. So far it was a good airport. But I start to change my mind. Only one immigration officer to leave Schengen for non-Schengen area in the morning, so had to queue over 40 minutes and was lucky not to miss my connecting flight, although there where 60 minutes between the flights. Then my baggage did not made the connection. On the other day I was concluding angered that the X-Ray security staff were sticking several paste-on labels all over the front of my suitcase. I esteem security, but this was not only an annoyance but also damage of property. The used clue for these PRG paste-on labels is stickier than all the others I have got so far around the World. They also hold well but can be taken away without any major traces. PRG uses a glue you need solvent to remove it more or less. This has nothing to do with security, not at all. If it would, about 99% of all other airports would be insecure! If you want to get back to old excellence, throw away these stickers and look for another manufacturer. And boost presence of immigration officers.

Prague Airport review by Robert Szocik

3 April 2008   Customer Rating : 4 Star Rating

I flew from Terminal 1, to London. Only 5 minutes were spent at bag drop/check-in, there were only three passengers in front of me at passport control. This airport is one of those airports where there are no facilities after security. I prefer to get through security as early as possible, and use departure lounge facilities while waiting for the gate open - I personally feel this is better, but considering how pleasant the experience was otherwise, this is a minor complaint.

Prague Airport review by I Zikic

28 February 2008   Customer Rating : 4 Star Rating

Unlike some airports the staff at the security checks and the immigration officers are friendly and well mannered. Upon arrival, passengers holding a non-EU-passport are not allowed to use the EU- immigrations booth. The overall impression is good, the new Terminal is clean and nice, although I miss a restaurant with reasonable prices. I flew with Lufthansa with CSA-handling, my bags arrived 19 minutes after on-block time, while I arrived in Y-Class.






 
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