Palma de Mallorca Airport Passenger Reviews and Traveller Reports
Palma de Mallorca Airport customer review : 14 January 2015 by C O'Neill (UK)|
Rating : 7/10
We've used this airport a few times. It's not perfect but certainly not bad. It's important to note though, that
my experience of the airport is based on departures and arrivals out of peak times. Therefore it is possible that
although I can only report short or minor delays at baggage reclaim and immigration control perhaps these delays
would be scaled up at busier times. I've found that on our most recent trip that the airport was well enough sign-
posted and there were easily enough food and shopping outlets to keep us and our 20 month old toddler happy,
especially as the departure pier we were at had a dedicated children's play area. We like Majorca for family
holidays and with it being a small island where Palma is the only airport, you are not going to be picking any
others to get there. All in all I think it's a decent airport but a re-design of departures that means that you
don't have to go through a secondary security process would be good, that way you could avail of more of the
facilities on offer, rather than just the albeit decent facilities post secondary security for non-Schengen
Palma de Mallorca Airport customer review : 1 October 2014 by J Carlile (UK)|
Rating : 4/10
I'm not usually one for writing reviews but having returned from a holiday to Majorca I felt compelled to write
one about Palma Airport! We had no troubles as such but the difference in security at British airports and Palma
airport is quite shocking. We flew to Majorca from Doncaster airport and it took us quite a long time to get
through security but I don't mind this as you know everything is being done thoroughly and you know that your
plane journey should be a safe one but when we flew out of Palma airport on the way back the woman on the check in
desk spent the whole time just chatting to her friend, hardly looking at our passports, there was nobody looking
at our hand luggage on the screen as it passed through, when we walked through the metal detectors I'm not even
sure they were on and working as we realised afterwards that my brother had forgotten to take his wallet out of
his jeans pocket which was full of euros which surely should have set the detector off! I just felt very uneasy at
how lax the security was at this airport compared to other airports I have travelled through and felt that
especially in this day and age the security should have been so much more efficient!
Palma de Mallorca Airport customer review : 6 September 2014 by Denis Liston (Ireland)|
Rating : 7/10
Having experienced a total nightmare in Palma airport last year I was dreading a similar experience this year.
However they appear to have cleaned up their act and there is a general improvement all round. Well done and keep
up the good work.
Palma de Mallorca Airport customer review : 2 September 2014 by L Warren (UK)|
Rating : 0/10
Hectic, not organised, they have lost my suitcase. Not friendly would not recommend this airport. The queuing was
so long and only had 1 desk open which was trying to support 3 destinations. Had to run for the airplane with a 3
year old as we were that long getting through check in.
Palma de Mallorca Airport customer review : 18 May 2014 by R Higdon (UK)|
Rating : 3/10
Passed through the airport in May so out of the main holiday season but it still took 1 hour 50 minutes to leave on the
coach. On departure the queues were reasonable but my main concern is the cleanliness. The used nappy bin in one of the
ladies toilets was overflowing onto the floor and in this one and 2 more toilets we used there was no soap in the hand
dispensers although someone had signed the forms to say they had been inspected every 30 mins!
Palma de Mallorca Airport customer review : 18 November 2013 by Stuart Adair (UK)|
Rating : 10/10
What a great experience. We had a problem with our hire car which a very helpful Information Desk agent helped
with. Easyjet check-in took about 5 minutes, security was 10 minutes. The place was spotlessly clean, toilets
everywhere we're also immaculate. And don't go thinking that it was a half-empty plane, the flight was full. Was
very impressed so well done Palma.
Palma de Mallorca Airport customer review : 14 October 2013 by A Bradley (UK)|
Rating : 0/10
12th September and 5th September. Total shambles - 1.5 hours waiting for luggage, same for hire car, long waits
for check-in and security. Management of this place clearly do not care about customer service and tourists are
herded and treated more like animals. They do not deserve this level of custom and clearly take it for granted.
Palma de Mallorca Airport customer review : 26 September 2013 by D Rose (UK)|
Rating : 0/10
Terrible experience. On arrival at Majorca's airport (around 1am) from Gatwick the entire plane's luggage was
nowhere to be seen for an hour and a half. When the bags did start coming round it still was very slow. During
this time another flight arrived (from outside the UK) and miraculously they all had their luggage within 20
minutes. On our return we were checking in with a member of staff who was clearly incompetent. We were waiting for
over an hour to do this and we were halfway down the queue, who knows how long the people at the back took. At one
point this member of staff threatened to walk off, picking up her handbag and gesturing. Why this happened no one
could understand. Upon getting onto the plane (straight from check-in due to the massive delays) there was no air-
conditioning for half an hour. It became very hot and everyone had sweat dripping down their foreheads, we
complained to the cabin crew who promptly informed us this was due to Palma airport's engineering department since
the ground power unit (or something like that) was out of action. Genuinely my continued disappointment with this
airport in several key areas may well keep me from going to what is otherwise a fantastic holiday destination.
Palma de Mallorca Airport customer review : 11 October 2012 by Ken Gibson (UK)|
Rating : 7/10
Arrived at PMI on 18 September just after 9am. We were quickly off the plane and into busses to get to the terminal.
The queue for passports to be checked took around half an hour in sweltering heat. The time was not all the fault of
the narrow corridor and small number of desks but wa snot helped by passengers from several arriving flights being
disorganised, not having passports ready etc. Baggage waiting in the hall. Returned on 25th for an evening flight
home. Long queue, again not helped by disorganised passengers soon sorted by staff opening more desks. Two minute
queue for security My fair rating in the queuing box is to balance very poor arriving and excellent departing.
Palma de Mallorca Airport customer review : 11 October 2012 by M Collins (UK)|
Rating : 2/10
The airport seems to operate a free for all check in system for Thomson flights, long queues and being herded around
by Thomson reps who had no crowd control skills, waited ages in a queue only for the ticket issuing machine on our
check in to fail three persons in front of us. Had already waited 45 minutes in line - Got hold of Thomson rep. and
suggested as the next check in hand a smallish queue and two check in desks that she moved our queue over. She would
not allow that. We were then sent over to the other side of the check in hall and made to join the end of a queue, so
people on later flights were checked in before us, I got very cross and had a few harsh words with the Thomsons rep
who would not allow us to go in front. We were the last to be checked in and therefore my husband and I could not sit
together. This process had taken one hour and 20 minutes, rushed upstairs to the queue for the security, got through
that, joined to queue for passport check, eventually got to the gate - no time to get a drink and no time to visit the
toilet, plane was boarding. There is a need to go back to designated check in desks for each flight. One check in
might work for budget airlines who have no allocated seating, and self printed boarding passes but not for the likes
Palma de Mallorca Airport customer review : 4 September 2012 by G Smith (UK)|
Rating : 1/10
Have used the airport before but this time it as an absolute sham! Despite their being lots of check in desks
available the baggage receptionists were slow and being picky over the weights, took an age to get to the
front of the queue, when we did the whole thing crashed and the assistant just kept shrugging. Her English
was bad and she redirected our queue to the other side of the hall whereupon we became the back the
queue. Due to their incompetence we were the last ones to be checked on the flight, she told us to run to get
through, I was in such a state, I ended up seeing the top EMA flight incorrectly and ran to the wrong gate
which was at the very end only to be told you have 40 mins left what's the rush! They are totally incompetent
Palma de Mallorca Airport customer review : 15 August 2012 by Les Lane (UK)|
Rating : 1/10
Like all the recent reviews we were today horrified at the queues and the heat at passport control. We had a
nice holiday but we won't be going back to Majorca again solely because of the fact that 2 or even 4 passport
control officers are incapable of checking the thousands of passports on a busy day. And then not to have an
air conditioned airport! There are a great many other nice places to go in the world without having to undergo
what we went through today.
Palma de Mallorca Airport customer review : 1 August 2012 by Valda McKay (Scotland)|
Rating : 2/10
Today, Sunday 29th July, Palma airport was a joke. We arrived in plenty of time and checked the boards for
the check in desks. Having queued for a long time we were told by check in operator that we were at the
wrong desk and had to queue for a further length of time at the correct check in desk as did many passengers
behind us as the board was wrong! We got through security and proceeded to the gate to be met by massive
queues of people at passport control en route. There were thousands of passengers queuing and some even
missed their flights as we waited 50 minutes to pass through passport control, what a nightmare! To make
matters worse the air con was not working and the heat was horrendous. We arrived at the gate with very
little time to spare before our flight was called. We proceeded to the desk but the woman who had been
there disappeared and we were kept waiting for a further length of time before she eventually reappeared
and we were able to board our flight. It has put me off visiting Majorca which is a great pity - Palma is a
huge airport and therefore very busy so some drastic changes need to be made to prevent all this chaos!
Palma de Mallorca Airport customer review : 23 July 2012 by S Mills (UK)|
Rating : 2/10
We had a dreadful experience departing from Palma airport on 16th July 2012. Despite there being 18 Ryanair
baggage drop desks only 4 were open. The queues were 40-50 deep at each desk, with very slow staff and
they were being ridiculously picky when weighing bags (.5 of a kilo over) which was slowing things down even
more. It took 50 minutes to check in 1 bag! Never again will we pay for hold luggage. It would be less
stressful and cheaper to spend £50 on clothes when we arrive. We also had to show our passports 4 times to
different staff. At the gate there was total chaos as 3 gates were next to each other but nobody to direct
passengers to the correct doors, so 1 queue had all three flights mixed up and everyone was panicking that
they were in the wrong queue. The staff were rude and unfriendly. It seemed like that the airport was totally
under-staffed. It would be wise to allow at least 2.5 hours to get through at peak times Ie all summer. The
terminal is very large and a long way from departures to some gates.
Palma de Mallorca Airport customer review : 18 June 2012 by O Jones-Cruickshank (Scotland)|
Rating : 8/10
I've used Palma quite a few times and it's pretty good. Shops are expensive but I suppose that's not their fault. I
liked security because it was so quick for such a busy airport. But I was confused when my flight to Edinburgh was
boarding next to another flight to Edinburgh as we ended up queuing for the wrong flight. Gate agents were quite
frosty. I also applaud air traffic control there as planes arrive and depart much faster than in Edinburgh.
Palma de Mallorca Airport customer review : 18 June 2012 by Lynton Susman (UK)|
Rating : 10/10
Just returned to Manchester from a wonderful 10 night holiday in Majorca. Whilst we complained to the Thomas Cook
rep when we finally arrived in Cala'Dor, just how bad the check-in process had been at Manchester Terminal 1, she
commented that we should expect much of the same for the return check in at Palma International Airport for the
journey home. She couldn't have been more wrong !! It took us a full 2 hours to check in at Manchester but only 14
minutes at Palma - no scowls, miserable faces or rudeness.
Palma de Mallorca Airport customer review : 23 January 2012 by Leslie Cadwallader (UK)|
Rating : 8/10
PMI in January is very different from how it is during high season. Vast areas are deserted and many of the
outlets are closed. That all made for comparatively painless transits on a long weekend break. We still had
long walks as easyJet flights were assigned to the far most end of area C, but there were no queues at all for
security. The only hold-up was at passport control on arrival: the control booth was beside our arrival gate
and although there were two officers on duty they had to share one passport reader between them, so it took
20 minutes or so for the passengers on our flight to be processed.
Palma de Mallorca Airport customer review : 1 November 2011 by Alexander Mokretsov (Russia)|
Rating : 7/10
Pretty good airport. A little bit crowded and maybe too big for an island, but very easy to navigate. Lots of
useful information for passengers, wonderful selection of shops/cafeteria. The air conditioning system doesn't
always work well.
Palma de Mallorca Airport customer review : 29 September 2011 by C O'Neill (UK)
Customer Rating : 4/5
Found the airport fairly easy to navigate. We hired a car that was picked up and left back at the airport and was
done with ease. Signage was generally good and helpful and the range of shops was pretty good with a fair mix in
the price range. Only hiccup was on arrival when the sign showed our baggage was to arrive on carousel 3 and it
wasn't until a passenger from another flight came down to inform us that our luggage was in fact coming out on 7.
No staff noticed or addressed the issue. 20 mins later when our assisted travel companions arrived the helpers
brought them to carrousel 3 as even after that time no staff had noticed the error. Apart from this and the lack of
a few air conditioners about the terminal, not a bad airport.
Palma de Mallorca Airport customer review : 11 July 2011 by Alan Jackson (UK)
Customer Rating : 1/5
My wife and I recently returned from a holiday in Majorca and, of course, had to use Palma de Majorca airport .
Our experience in doing so left us feeling ripped off. We were on a Thomas Cook package, so the queues to
check-in were long and slow moving. When, after about 45 mins we got to the check-in desk, we were informed
by the girl that our luggage was one kilo overweight. Other observations. We bought a sandwich-two rounds of
wet bread described as cheese and chicken and filled, as we discovered later, with some kind of revolting paste.
We threw it in the bin at Manchester airport. The cost of this gem? 5.56 euros!! The toilets we used in Palma
airport were filthy. Our experience has convinced us that we never want to use Palma airport again. This is a pity
since Majorca is such a lovely island.
Palma de Mallorca Airport customer review : 25 January 2011 by Paul Van Alsten (France)
Customer Rating : 4/5
Clean and pleasant airport - at least during low season. Bus line 1 connects the airport to
downtown Palma every 15 mins - reliable service at EUR2.00 one-way, travel time to central
"Plaza Espanya" around 20 mins. Upon departure check-in was hassle-free - however had to go to
the counter as Air Europa does not offer self-service check-in. Short queue at security, but
very surly staff. Boarding areas provide ample seating and spotlessly clean lavatories. On the
downside it is a very long walk from the main building to the boarding piers. Prices for food
and drinks are a total rip-off: EUR3.30 for a 50cl Fanta bottle!
Palma de Mallorca Airport customer review : 11 October 2010 by L Cadwallader
Customer Rating : 3/5
It's ironic that my last posting on PMI should have referred to
wheelchair passengers because on this latest transit my wife had temporarily joined their
ranks. The PMI pages on the AENA website were a useful guide to what type of assistance we
could expect, but when we actually landed at Palma my wife needed to stretch her legs after 2
hours of sitting and so we walked slowly from the gate instead of waiting for one of the 7
wheelchairs which would have been needed for our particular flight. For our return journey we
did use the PRM facilities which didn't work quite as smoothly as those at LPL. None of the
special call points around the airport seemed to be operative so we had to report to the
information desk in the centre of the check-in area, for assistance to be summoned. We then
had a wait of perhaps 15 minutes before assistance arrived, a form was filled in (with copy
attached to the wheelchair) and we were then taken to the special security area for PRM
passengers. There appeared to be a relay system after security, but we were allowed to make
our own way to the gate rather than wait for the next available "pusher". And yes, we did
have the gate number long before it appeared on the screens for everyone else. A delay to our
flight resulted in a Belfast flight being allocated to our gate and more wheelchair handlers
arrived ready to assist PRM passengers onto that flight, so we quickly had to explain that we
weren't going to Belfast! One of the handlers was good enough to ring through to ask for the
new gate for the LPL flight and even to wheel my wife to it. When eventually our flight was
called, PRM passengers were the first to board with more handlers to wheel them along the
airbridge to the door of the plane. Unfortunately, my wife's "pusher" talked loudly on his
mobile phone most of the time, leaving only one hand free to steer the chair and failing to
avoid the bumps! The only time when he came off his mobile phone was when he saw an associate
some 20 yards away down the airbridge and had a shouted conversation with him. My wife was
glad to board the plane! So, though PMI has a clearly defined system for PRM passengers its
operation was not as smooth or efficient as we had hoped, though no one was actually
unhelpful. We didn't see any of the motorised buggies which used to transport PRM passengers
so efficiently in the past, but perhaps they are reserved for passengers being taken to the
more distant gates as on this occasion we flew into and out of area A. As for PMI itself, it
was less busy than we've seen it on some occasions and there were few queues....but then we
bypassed the main security area.
Palma de Mallorca Airport customer review : 26 January 2010 by L Cadwallader
Customer Rating : 4/5
I know my name already appears several times for comments on PMI, but a January transit
provided a completely different experience from any of our previous visits. It was pretty
quiet when we arrived on a Saturday morning after a long taxi round to area D, though there
was a queue at passport control as 2 flights ex-UK arrived almost simultaneously. Departing
on a Tuesday morning, though, was positively eerie: the place was almost deserted and at
security there were just 4 staff and 2 of us! I've never seen an airport so quiet. Yet even
with only 3 flights departing during our 2 hours there, we still had to wait a while before
our gate number appeared on the screens. I can't understand the reluctance of airports to
announce the designated gate well in advance because the staff who take wheelchair passengers
to their departure points always seem to know which gate long before the number is displayed
on the screens. Despite checking in online, I even had to go to an easyJet desk (also
deserted apart from the staff) simply to find out which area (D again) to head for after
security. Is it to keep passengers on their toes that information is only released bit by bit?
Palma de Mallorca Airport customer review : 5 November 2009 by L Cadwallader
Customer Rating : 4/5
Surprised to find how busy Palma was midweek halfway through October (not even UK half term
week). Both inward and outward flights involved bus transfers from/to remotish stands and
through area A which was fairly crowded. We were told on our return flight that one runway
was closed, so perhaps all flights were concentrated to just part of the airport. The result
was shorter walks, but busier concourses. Perfunctory passport control on arrival, long
queues at security on departure, though the queues did move reasonably quickly. Even so, some
people had to queue-jump, presumably to avoid missing their flights. Also there were lots of
flight calls for named passengers who had failed to board on time. PMI is a very big and busy
airport and you need to allow for this if you want to reach your gate on schedule.
Palma de Mallorca Airport customer review : 9 June 2009 : by M Preston
Customer Rating : 4/5
Surprisingly efficient by Spanish standards, or perhaps not so surprising considering that the
main user appears to be Air Berlin and the majority of passengers German. A long security
queue was cleared quickly, the airport is spacious and pedestrian traffic seems to flow well
throughout. Overall a good experience.
Palma de Mallorca Airport customer review : 9
April 2009 : by L Cadwallader
Customer Rating : 4/5
Back at PMI again, but as this was early April it was noticeably quieter than on our previous
transits. Easyjet flights seem to be using area C again after being in area A for a while, so
it meant we were back to the extra long cross-airport hikes. No delays at passports in either
direction, and quite swiftly through security on the return journey. We didn't have to take
our watches off this time, but there were notices advising that certain types of footwear
would have to be removed e.g. ladies full length boots. The only minor hiccup was that our
return flight to Liverpool seemed to be omitted from some of the screens, which could have
been difficult for passengers who had checked in online. Quite a few of the food outlets were
not yet open, but otherwise the airport seemed to be functioning efficiently. PMI seems to be
one of the more congenial holiday destination airports, so long as you are prepared for the
PALMA INTERNATIONAL AIRPORT review : 6
November 2008 : by Joe Bailey
Customer Rating : 4/5
Good airport, surprisingly efficient. It can suffer like most charter airports from peak time
crowding, but it seems to cope ok.
PALMA INTERNATIONAL AIRPORT review : 12 September 2008 : by Leslie Cadwallader
Customer Rating : 3/5
Much of what I said last year still applies to Palma, in some cases even more so. My wife and I
were on our own this time and travelling with hand luggage only, yet both transits took
approximately an hour. The chief problem on arrival was the passage through passport control: we
joined a queue that stretched halfway along a main bridge/concourse and shuffled forwards slowly
only to discover that the other equally large queue to our left had to filter into our queue at the
end as there was only one man checking passports! Had he actually been doing any more than merely
glancing at them, it would have taken even longer still. Given the cursory nature of the check, I
did wonder what was the point of any check at all. (There was none at all on our departure, in
contrast to our experience last year.) The hold-up on the return journey was through security,
where the queues stretched back from a double and very long set of "chicanes" into the main
concourse. Again it proved the case that the twin queues filtered into one (because of building
alterations going on?), so transit through security took over half an hour. Security is still
fairly strict, with watches having to be removed, but there are plenty of staff who seemed both
efficient and pleasant. Even so, transit at the height of the season (this was September) must be a
nightmare. The metal detectors through which one has to pass also seem to go off fairly frequently:
I set it off and the only possible reason was my spectacles which have never been a problem before.
These delays apart, Palma still seems to function fairly well: plenty of seats in the gate areas,
loads of shops etc (if you want them) though they don't seem particularly cheap, and loos at regular
intervals. You do have to walk long distances, though, and watch out for the electric "buggies"
used to transport the less mobile. It was noticeable that there were frequent "last calls" for
missing passengers, so anyone departing from Palma needs to be aware of how long it can take from
check-in to departure gate. Also if you do need to check in and have luggage, the desks are on one
floor and departures are on the floor above, but the indoor route from the car park accesses the
upper floor with limited lift availability to the floor below.
Palma Airport review by L Cadwallader
1 May 2007 Customer Rating : n/a
An airport for the energetic because of the huge distances to be covered
from arrival gate to baggage reclaim or from check-in to departure gate.
Everything seems to work well but there could be more lifts because
access from car parking/car hire collection or return to check-in
usually involves going up or down one floor with a laden trolley.
Transfer of less mobile passengers is usually efficient, but on our
return journey from Palma to Liverpool yesterday the two elderly and
less mobile members of our party were deposited at the wrong location
and I had to start searching for them! Luckily I found them fairly
quickly, but it could have been a real problem. Security is thorough
and slow moving: even wrist watches have to be removed. Passport
control en route to departure gates was also slow yesterday: two queues
50 yards or more in length gradually combining into one with just one
man to inspect the passports. All in all, you need to allow plenty of
time to make your way from check-in to departure gate: 30 -45 minutes at
Palma Airport review by R Gray
20 November 2006
We travelled via Palma Airport in Sept 06 and both ways it was clean
efficient and friendly. It is enormous and seems well designed to cope
with the number of folk who travel to Majorca each year. The shops
airside had prices much lower than Majorca or UK.
Palma Airport review by Philippa Mizen
24 May 2006
We found it to be a very clean efficient airport - obviously noticably
busier in May then in the winter months. I can imagine it must be
heaving in July/August. Depending on where your aircraft lands you are
probably in for a long walk although there are moving walkways to
assist. There are plenty of toilets - in fact it seems that every gate
has them. There also seems to be plenty of seating especially at the
gates. Food quite expensive but then airport food always is. All in all
- a good and pleasant airport.
Palma Airport review by John Oram
15 January 2006
PMI is a nice airport. It is very large so I imagine it can cope when
busy although I have seen it only in two Januarys. Spain's new smoking
laws are relatively effective thus quite properly limiting the impact of
the filthy habit in the terminal although the restrictions are not well
observed by arriving passengers. The toilets were many and very clean.
Food outlets seem limited. I rarely complain about airport or airline
food but I have to say that the alleged Gourmet cheese and ham sandwich
for which I paid 4.60 euro was quite one of the most hideous I have ever had.
Palma Airport review by Roger Bryen
21 November 2005
Airport was efficient, both as an arriving and departing passenger.
The airport public areas and toilets very clean, and the eating
facilities and shops did not charge the 'rip off' prices usually
associated with airports. The signs provided for passenger guidance
were satisfactory, although perhaps better guidance could had been
provided to assist departing passengers to locate their correct check in
desk - I found mine by pure good fortune. All staff with whom I came
into contact with were polite.
Palma Airport review by Roger Geisler
I was reasonably impressed with the modern image it presented, though comments about
'long walks' are well justified - leave plenty of time to make it to the departure
gates on time! One drawback was the 'security' arrangements. We all appreciate the
need for heightened vigilance in these troubled times, but the demeanour of the
security staff appeared a tad arrogant ...and inconsistent to boot. By comparison, I
felt the security 'scrutiny' at Heathrow was more subtle, courteous and far more
Palma Airport review by Simon Barrie
I have just travelled back from Palma airport. It was disgusting. We were told that the
cleaners had gone on strike. There were bins overflowing, half eaten sandwiches on the floor
etc. I was expecting to see rats and other vermin, but did not. You could not sit on the chairs
for rubbish. If the airport was in such a state (and this was 10:30am) I would have thought the
food outlets would have closed, but they were still serving food. (If you wanted to sit down the
tables were next to a large pile of rubbish). Not a good experience at all.
Palma Airport review by Gareth Evans
The airport is wonderful, clean and spacious, the staff are very friendly and helpful. Although on
the downside the catering facilities are not up to a high standard but the shops are ok. There were
also bird droppings near the baggage collection part of the airport which didn't look to nice but
the overall journey was brilliant and we would certainly travel from Palma airport again as the
customer service was remarkable and most of the staff working in the airport were more than willing
Palma Airport review by J Jones
If you are elderly or disabled don't bother going to Majorca. Palma Airport's provision for such
passengers is grim. Have just travelled back from Palma -at check in I informed the clerk that
assistance had been booked for 83 year old father. I was asked whether he required a buggy or a
wheelchair (not being informed how important this choice would be) - opted for the buggy. I checked
with the person collecting him that he would be taken to the gate - 04 and was assured he would. As
it happened, we walked to the gate only to find that he wasn't there. I brought this to the
attention of the clerks at the gate desk and was told "he will be here". They called the flight,
everyone started getting on the bus - and he still hadn't arrived. Then we saw him staggering down
a flight of stairs, totally unaware of where he was going, and sit in the nearest available seat (at
the opposite end of the hall). I informed the despatcher at the gate desk and she said "but buggies
can't travel down stairs"!! My answer isn't repeatable, but needless to say the lack of care
aforded to elderly or disabled left me absolutely staggered. Why they should think an elderly man
who needs a buggy to get through the airport would be able to walk downstairs and another 200 yds or
so beats me.
Palma Airport review by David Morgan
Used PMI for the first time on a week's holiday. Very spacious, very long walks (but lots of auto
walkways), generally a good feel to the place. On arrival, baggage arrived fairly quickly, very
easy to find hire-car desks (and no queue at mine - Avis), very easy to get out to the hire-car
parking - actually the shortest walk of the whole arrival process! Pretty good too, I expect, for
those using transit buses/coaches - everything was right outside the terminal building. Found it
straightforward to get away and headed in the right direction by car.
When returning, again easy to drop off the hire car, get a trolley and get into the terminal
building. Need to use a lift to get to the Departures level. Check-in quick and easy although we
were using Business Class, so it should be. A busy Saturday morning but the queues at Security were
horrendous - and no fast-track that I could discern. Business lounge virtually empty, plenty of
drink options, limited snacks, lacking in atmosphere. A full 15-minute walk to the gate. Overall,
a good experience.
Palma Airport review by Claire Baxter
Palma International is vastly improved from it's early days and the new terminal is wonderful BUT
it's a heck of a long walk once you get off the plane - I thought we'd reach the sea before we got
to baggage reclaim! Cafe's upstairs are very poorly laid out, not much choice and expensive but then aren't most airport
cafes! There could be more tables to eat at and certainly could do with several staff to ensure
tables are kept clear and clean but other than that, I could think of far worse airports to fly into
and out of!
Palma Airport review by J. Igor Prieto
I have lived in Palma for the last year or so and used the airport frequently. I agree that this
brand-new terminal is spacious and well-designed. The only too often long distance involved in
getting to your departure gate is pleasantly shortened though efficient moving walkways. The airport
is conveniently located near the city and cabs are plentiful. The bus option is equally convenient
and certainly cheaper although it should be noted that buses are not entirely reliable when it comes
to getting to/from the airport either early in the morning or late in the evening.
Negative aspects include: The blunt inadequacy of the existing catering facilities in the departures area. These are
basically limited to two (twin) self-service outlets with a more than limited and certainly
overpriced range of products. Tables are scarce and dirty. one often has to remove what others have
left before. The only existing restaurant is poorly located at one end of the terminal and
consequently often passes unnoticed by the traveller.
The standards of cleanliness can be much improved. The otherwise pleasant relaxing, open-air area
is often found in appalling conditions with rubbish and bird droppings scattered all over the place.
The retail facilities are small and unattractive. The perfume bar is normally crowded and rather
inconveniently located at one end of the duty-free supermarket selling groceries and other stuff
which is rather off-putting during the perfume-shopping experience.
Non-smoking regulations are bluntly ignored by both travellers and staff alike.
The only two existing passport and security control areas often mean that the traveller faces a
rather long queue.
The arrivals halls are cold and depressing. The low concrete ceiling creates an oppressive
atmosphere. As in many other airports in Spain, smokers automatically light their cigarettes the
moment they get here when smoking is theoretically not allowed in this area.
Palma Airport review by Ronald Rios
I used PMI airport as my destination from Miami, in June 2004, and the comments here are accurate.
PMI is a large, well-designed, very modern and almost spotless airport, well-designed for handling
the more than 19 Million Passengers per year, the third-busiest in Spain, and placing it in the top
15 airports in Europe.
My only complaints are the large and unorganized crowds in front of the security checkpoints, (could
learn something about crowd-handling from Disney), and for those unwary passengers, the baggage
carts do not have brakes, and there is this steepish incline in an area. I can imagine one letting
go, even briefly, at this point, and having your cart rapidly roll away.
Palma Airport review by S Pope
This new airport is a very large indeed and some gates are a very long way from the baggage
reclaim, hence the efficient and long moving walkways. Overall its very clean and efficient with,
most importantly, plenty of space. With the hundreds of holiday charter flights evry day during the
season it's necessary to find somewhere quiet to chill out. It's possible here.
Check-in is well
signposted and relatively speedy and the choice of shops is good. There's a nice open air section in
the departure lounge where you can get a quiet last bit of sun before boarding! cabs are plentiful
and it's pretty close to Palma centre.
Palma Airport review by Mark Evans
8 April 2003
Recent investment appears to have been well spent, turning this holiday-oriented airport into a
light, spacious, well-organised and welcoming place that seems well-geared to cope with the large
numbers of Spanish domestic and mainly German, British and Scandinavian visitors from overseas.
PMI is just 6 km from the centre of Palma, and a regular bus service (Route 1) provides a cheap
alternative to taxis.
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