Home Page

 

Palma de Mallorca Airport Passenger Reviews and Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Palma de Mallorca Airport Review

  Palma de Mallorca Airport Ranking

 

 
Palma de Mallorca Airport
3.5 Star Rating: Good
41 reviews

 



PAGE

1
 






Palma de Mallorca Airport customer review :  1 October 2014 by J Carlile    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I'm not usually one for writing reviews but having returned from a holiday to Majorca I felt compelled to write one about Palma Airport! We had no troubles as such but the difference in security at British airports and Palma airport is quite shocking. We flew to Majorca from Doncaster airport and it took us quite a long time to get through security but I don't mind this as you know everything is being done thoroughly and you know that your plane journey should be a safe one but when we flew out of Palma airport on the way back the woman on the check in desk spent the whole time just chatting to her friend, hardly looking at our passports, there was nobody looking at our hand luggage on the screen as it passed through, when we walked through the metal detectors I'm not even sure they were on and working as we realised afterwards that my brother had forgotten to take his wallet out of his jeans pocket which was full of euros which surely should have set the detector off! I just felt very uneasy at how lax the security was at this airport compared to other airports I have travelled through and felt that especially in this day and age the security should have been so much more efficient!



Palma de Mallorca Airport customer review :  6 September 2014 by Denis Liston    (Ireland)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Having experienced a total nightmare in Palma airport last year I was dreading a similar experience this year. However they appear to have cleaned up their act and there is a general improvement all round. Well done and keep up the good work.



Palma de Mallorca Airport customer review :  2 September 2014 by L Warren    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Hectic, not organised, they have lost my suitcase. Not friendly would not recommend this airport. The queuing was so long and only had 1 desk open which was trying to support 3 destinations. Had to run for the airplane with a 3 year old as we were that long getting through check in.



Palma de Mallorca Airport customer review :  18 May 2014 by R Higdon    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Passed through the airport in May so out of the main holiday season but it still took 1 hour 50 minutes to leave on the coach. On departure the queues were reasonable but my main concern is the cleanliness. The used nappy bin in one of the ladies toilets was overflowing onto the floor and in this one and 2 more toilets we used there was no soap in the hand dispensers although someone had signed the forms to say they had been inspected every 30 mins!



Palma de Mallorca Airport customer review :  18 November 2013 by Stuart Adair    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

What a great experience. We had a problem with our hire car which a very helpful Information Desk agent helped with. Easyjet check-in took about 5 minutes, security was 10 minutes. The place was spotlessly clean, toilets everywhere we're also immaculate. And don't go thinking that it was a half-empty plane, the flight was full. Was very impressed so well done Palma.



Palma de Mallorca Airport customer review :  14 October 2013 by A Bradley    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

12th September and 5th September. Total shambles - 1.5 hours waiting for luggage, same for hire car, long waits for check-in and security. Management of this place clearly do not care about customer service and tourists are herded and treated more like animals. They do not deserve this level of custom and clearly take it for granted.



Palma de Mallorca Airport customer review :  26 September 2013 by D Rose    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Terrible experience. On arrival at Majorca's airport (around 1am) from Gatwick the entire plane's luggage was nowhere to be seen for an hour and a half. When the bags did start coming round it still was very slow. During this time another flight arrived (from outside the UK) and miraculously they all had their luggage within 20 minutes. On our return we were checking in with a member of staff who was clearly incompetent. We were waiting for over an hour to do this and we were halfway down the queue, who knows how long the people at the back took. At one point this member of staff threatened to walk off, picking up her handbag and gesturing. Why this happened no one could understand. Upon getting onto the plane (straight from check-in due to the massive delays) there was no air- conditioning for half an hour. It became very hot and everyone had sweat dripping down their foreheads, we complained to the cabin crew who promptly informed us this was due to Palma airport's engineering department since the ground power unit (or something like that) was out of action. Genuinely my continued disappointment with this airport in several key areas may well keep me from going to what is otherwise a fantastic holiday destination.



Palma de Mallorca Airport customer review :  11 October 2012 by Ken Gibson    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at PMI on 18 September just after 9am. We were quickly off the plane and into busses to get to the terminal. The queue for passports to be checked took around half an hour in sweltering heat. The time was not all the fault of the narrow corridor and small number of desks but wa snot helped by passengers from several arriving flights being disorganised, not having passports ready etc. Baggage waiting in the hall. Returned on 25th for an evening flight home. Long queue, again not helped by disorganised passengers soon sorted by staff opening more desks. Two minute queue for security My fair rating in the queuing box is to balance very poor arriving and excellent departing.



Palma de Mallorca Airport customer review :  11 October 2012 by M Collins    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The airport seems to operate a free for all check in system for Thomson flights, long queues and being herded around by Thomson reps who had no crowd control skills, waited ages in a queue only for the ticket issuing machine on our check in to fail three persons in front of us. Had already waited 45 minutes in line - Got hold of Thomson rep. and suggested as the next check in hand a smallish queue and two check in desks that she moved our queue over. She would not allow that. We were then sent over to the other side of the check in hall and made to join the end of a queue, so people on later flights were checked in before us, I got very cross and had a few harsh words with the Thomsons rep who would not allow us to go in front. We were the last to be checked in and therefore my husband and I could not sit together. This process had taken one hour and 20 minutes, rushed upstairs to the queue for the security, got through that, joined to queue for passport check, eventually got to the gate - no time to get a drink and no time to visit the toilet, plane was boarding. There is a need to go back to designated check in desks for each flight. One check in might work for budget airlines who have no allocated seating, and self printed boarding passes but not for the likes of Thomson.



Palma de Mallorca Airport customer review :  4 September 2012 by G Smith    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Have used the airport before but this time it as an absolute sham! Despite their being lots of check in desks available the baggage receptionists were slow and being picky over the weights, took an age to get to the front of the queue, when we did the whole thing crashed and the assistant just kept shrugging. Her English was bad and she redirected our queue to the other side of the hall whereupon we became the back the queue. Due to their incompetence we were the last ones to be checked on the flight, she told us to run to get through, I was in such a state, I ended up seeing the top EMA flight incorrectly and ran to the wrong gate which was at the very end only to be told you have 40 mins left what's the rush! They are totally incompetent airport staff!



Palma de Mallorca Airport customer review :  15 August 2012 by Les Lane    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Like all the recent reviews we were today horrified at the queues and the heat at passport control. We had a nice holiday but we won't be going back to Majorca again solely because of the fact that 2 or even 4 passport control officers are incapable of checking the thousands of passports on a busy day. And then not to have an air conditioned airport! There are a great many other nice places to go in the world without having to undergo what we went through today.



Palma de Mallorca Airport customer review :  1 August 2012 by Valda McKay    (Scotland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Today, Sunday 29th July, Palma airport was a joke. We arrived in plenty of time and checked the boards for the check in desks. Having queued for a long time we were told by check in operator that we were at the wrong desk and had to queue for a further length of time at the correct check in desk as did many passengers behind us as the board was wrong! We got through security and proceeded to the gate to be met by massive queues of people at passport control en route. There were thousands of passengers queuing and some even missed their flights as we waited 50 minutes to pass through passport control, what a nightmare! To make matters worse the air con was not working and the heat was horrendous. We arrived at the gate with very little time to spare before our flight was called. We proceeded to the desk but the woman who had been there disappeared and we were kept waiting for a further length of time before she eventually reappeared and we were able to board our flight. It has put me off visiting Majorca which is a great pity - Palma is a huge airport and therefore very busy so some drastic changes need to be made to prevent all this chaos!



Palma de Mallorca Airport customer review :  23 July 2012 by S Mills    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We had a dreadful experience departing from Palma airport on 16th July 2012. Despite there being 18 Ryanair baggage drop desks only 4 were open. The queues were 40-50 deep at each desk, with very slow staff and they were being ridiculously picky when weighing bags (.5 of a kilo over) which was slowing things down even more. It took 50 minutes to check in 1 bag! Never again will we pay for hold luggage. It would be less stressful and cheaper to spend 50 on clothes when we arrive. We also had to show our passports 4 times to different staff. At the gate there was total chaos as 3 gates were next to each other but nobody to direct passengers to the correct doors, so 1 queue had all three flights mixed up and everyone was panicking that they were in the wrong queue. The staff were rude and unfriendly. It seemed like that the airport was totally under-staffed. It would be wise to allow at least 2.5 hours to get through at peak times Ie all summer. The terminal is very large and a long way from departures to some gates.



Palma de Mallorca Airport customer review :  18 June 2012 by O Jones-Cruickshank    (Scotland)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I've used Palma quite a few times and it's pretty good. Shops are expensive but I suppose that's not their fault. I liked security because it was so quick for such a busy airport. But I was confused when my flight to Edinburgh was boarding next to another flight to Edinburgh as we ended up queuing for the wrong flight. Gate agents were quite frosty. I also applaud air traffic control there as planes arrive and depart much faster than in Edinburgh.



Palma de Mallorca Airport customer review :  18 June 2012 by Lynton Susman    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Just returned to Manchester from a wonderful 10 night holiday in Majorca. Whilst we complained to the Thomas Cook rep when we finally arrived in Cala'Dor, just how bad the check-in process had been at Manchester Terminal 1, she commented that we should expect much of the same for the return check in at Palma International Airport for the journey home. She couldn't have been more wrong !! It took us a full 2 hours to check in at Manchester but only 14 minutes at Palma - no scowls, miserable faces or rudeness.



Palma de Mallorca Airport customer review :  23 January 2012 by Leslie Cadwallader    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

PMI in January is very different from how it is during high season. Vast areas are deserted and many of the outlets are closed. That all made for comparatively painless transits on a long weekend break. We still had long walks as easyJet flights were assigned to the far most end of area C, but there were no queues at all for security. The only hold-up was at passport control on arrival: the control booth was beside our arrival gate and although there were two officers on duty they had to share one passport reader between them, so it took 20 minutes or so for the passengers on our flight to be processed.



Palma de Mallorca Airport customer review :  1 November 2011 by Alexander Mokretsov    (Russia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Pretty good airport. A little bit crowded and maybe too big for an island, but very easy to navigate. Lots of useful information for passengers, wonderful selection of shops/cafeteria. The air conditioning system doesn't always work well.



Palma de Mallorca Airport customer review :  29 September 2011 by C O'Neill   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Found the airport fairly easy to navigate. We hired a car that was picked up and left back at the airport and was done with ease. Signage was generally good and helpful and the range of shops was pretty good with a fair mix in the price range. Only hiccup was on arrival when the sign showed our baggage was to arrive on carousel 3 and it wasn't until a passenger from another flight came down to inform us that our luggage was in fact coming out on 7. No staff noticed or addressed the issue. 20 mins later when our assisted travel companions arrived the helpers brought them to carrousel 3 as even after that time no staff had noticed the error. Apart from this and the lack of a few air conditioners about the terminal, not a bad airport.


Palma de Mallorca Airport customer review :  11 July 2011 by Alan Jackson   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

My wife and I recently returned from a holiday in Majorca and, of course, had to use Palma de Majorca airport . Our experience in doing so left us feeling ripped off. We were on a Thomas Cook package, so the queues to check-in were long and slow moving. When, after about 45 mins we got to the check-in desk, we were informed by the girl that our luggage was one kilo overweight. Other observations. We bought a sandwich-two rounds of wet bread described as cheese and chicken and filled, as we discovered later, with some kind of revolting paste. We threw it in the bin at Manchester airport. The cost of this gem? 5.56 euros!! The toilets we used in Palma airport were filthy. Our experience has convinced us that we never want to use Palma airport again. This is a pity since Majorca is such a lovely island.


Palma de Mallorca Airport customer review :  25 January 2011 by Paul Van Alsten   (France)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Clean and pleasant airport - at least during low season. Bus line 1 connects the airport to downtown Palma every 15 mins - reliable service at EUR2.00 one-way, travel time to central "Plaza Espanya" around 20 mins. Upon departure check-in was hassle-free - however had to go to the counter as Air Europa does not offer self-service check-in. Short queue at security, but very surly staff. Boarding areas provide ample seating and spotlessly clean lavatories. On the downside it is a very long walk from the main building to the boarding piers. Prices for food and drinks are a total rip-off: EUR3.30 for a 50cl Fanta bottle!


Palma de Mallorca Airport customer review : 11 October 2010 by L Cadwallader

Customer Rating : 3/5

3 Star Rating

It's ironic that my last posting on PMI should have referred to wheelchair passengers because on this latest transit my wife had temporarily joined their ranks. The PMI pages on the AENA website were a useful guide to what type of assistance we could expect, but when we actually landed at Palma my wife needed to stretch her legs after 2 hours of sitting and so we walked slowly from the gate instead of waiting for one of the 7 wheelchairs which would have been needed for our particular flight. For our return journey we did use the PRM facilities which didn't work quite as smoothly as those at LPL. None of the special call points around the airport seemed to be operative so we had to report to the information desk in the centre of the check-in area, for assistance to be summoned. We then had a wait of perhaps 15 minutes before assistance arrived, a form was filled in (with copy attached to the wheelchair) and we were then taken to the special security area for PRM passengers. There appeared to be a relay system after security, but we were allowed to make our own way to the gate rather than wait for the next available "pusher". And yes, we did have the gate number long before it appeared on the screens for everyone else. A delay to our flight resulted in a Belfast flight being allocated to our gate and more wheelchair handlers arrived ready to assist PRM passengers onto that flight, so we quickly had to explain that we weren't going to Belfast! One of the handlers was good enough to ring through to ask for the new gate for the LPL flight and even to wheel my wife to it. When eventually our flight was called, PRM passengers were the first to board with more handlers to wheel them along the airbridge to the door of the plane. Unfortunately, my wife's "pusher" talked loudly on his mobile phone most of the time, leaving only one hand free to steer the chair and failing to avoid the bumps! The only time when he came off his mobile phone was when he saw an associate some 20 yards away down the airbridge and had a shouted conversation with him. My wife was glad to board the plane! So, though PMI has a clearly defined system for PRM passengers its operation was not as smooth or efficient as we had hoped, though no one was actually unhelpful. We didn't see any of the motorised buggies which used to transport PRM passengers so efficiently in the past, but perhaps they are reserved for passengers being taken to the more distant gates as on this occasion we flew into and out of area A. As for PMI itself, it was less busy than we've seen it on some occasions and there were few queues....but then we bypassed the main security area.


Palma de Mallorca Airport customer review : 26 January 2010 by L Cadwallader

Customer Rating : 4/5

4 Star Rating

I know my name already appears several times for comments on PMI, but a January transit provided a completely different experience from any of our previous visits. It was pretty quiet when we arrived on a Saturday morning after a long taxi round to area D, though there was a queue at passport control as 2 flights ex-UK arrived almost simultaneously. Departing on a Tuesday morning, though, was positively eerie: the place was almost deserted and at security there were just 4 staff and 2 of us! I've never seen an airport so quiet. Yet even with only 3 flights departing during our 2 hours there, we still had to wait a while before our gate number appeared on the screens. I can't understand the reluctance of airports to announce the designated gate well in advance because the staff who take wheelchair passengers to their departure points always seem to know which gate long before the number is displayed on the screens. Despite checking in online, I even had to go to an easyJet desk (also deserted apart from the staff) simply to find out which area (D again) to head for after security. Is it to keep passengers on their toes that information is only released bit by bit?


Palma de Mallorca Airport customer review : 5 November 2009 by L Cadwallader

Customer Rating : 4/5

4 Star Rating

Surprised to find how busy Palma was midweek halfway through October (not even UK half term week). Both inward and outward flights involved bus transfers from/to remotish stands and through area A which was fairly crowded. We were told on our return flight that one runway was closed, so perhaps all flights were concentrated to just part of the airport. The result was shorter walks, but busier concourses. Perfunctory passport control on arrival, long queues at security on departure, though the queues did move reasonably quickly. Even so, some people had to queue-jump, presumably to avoid missing their flights. Also there were lots of flight calls for named passengers who had failed to board on time. PMI is a very big and busy airport and you need to allow for this if you want to reach your gate on schedule.

 

Palma de Mallorca Airport customer review : 9 June 2009 : by M Preston

Customer Rating : 4/5

4 Star Rating

Surprisingly efficient by Spanish standards, or perhaps not so surprising considering that the main user appears to be Air Berlin and the majority of passengers German. A long security queue was cleared quickly, the airport is spacious and pedestrian traffic seems to flow well throughout. Overall a good experience.


Palma de Mallorca Airport customer review : 9 April 2009 : by L Cadwallader

Customer Rating : 4/5

4 Star Rating

Back at PMI again, but as this was early April it was noticeably quieter than on our previous transits. Easyjet flights seem to be using area C again after being in area A for a while, so it meant we were back to the extra long cross-airport hikes. No delays at passports in either direction, and quite swiftly through security on the return journey. We didn't have to take our watches off this time, but there were notices advising that certain types of footwear would have to be removed e.g. ladies full length boots. The only minor hiccup was that our return flight to Liverpool seemed to be omitted from some of the screens, which could have been difficult for passengers who had checked in online. Quite a few of the food outlets were not yet open, but otherwise the airport seemed to be functioning efficiently. PMI seems to be one of the more congenial holiday destination airports, so long as you are prepared for the long walks!


PALMA INTERNATIONAL AIRPORT review : 6 November 2008 : by Joe Bailey

Customer Rating : 4/5

4 Star Rating

Good airport, surprisingly efficient. It can suffer like most charter airports from peak time crowding, but it seems to cope ok.


PALMA INTERNATIONAL AIRPORT review : 12 September 2008 : by Leslie Cadwallader

Customer Rating : 3/5

3 Star Rating

Much of what I said last year still applies to Palma, in some cases even more so. My wife and I were on our own this time and travelling with hand luggage only, yet both transits took approximately an hour. The chief problem on arrival was the passage through passport control: we joined a queue that stretched halfway along a main bridge/concourse and shuffled forwards slowly only to discover that the other equally large queue to our left had to filter into our queue at the end as there was only one man checking passports! Had he actually been doing any more than merely glancing at them, it would have taken even longer still. Given the cursory nature of the check, I did wonder what was the point of any check at all. (There was none at all on our departure, in contrast to our experience last year.) The hold-up on the return journey was through security, where the queues stretched back from a double and very long set of "chicanes" into the main concourse. Again it proved the case that the twin queues filtered into one (because of building alterations going on?), so transit through security took over half an hour. Security is still fairly strict, with watches having to be removed, but there are plenty of staff who seemed both efficient and pleasant. Even so, transit at the height of the season (this was September) must be a nightmare. The metal detectors through which one has to pass also seem to go off fairly frequently: I set it off and the only possible reason was my spectacles which have never been a problem before. These delays apart, Palma still seems to function fairly well: plenty of seats in the gate areas, loads of shops etc (if you want them) though they don't seem particularly cheap, and loos at regular intervals. You do have to walk long distances, though, and watch out for the electric "buggies" used to transport the less mobile. It was noticeable that there were frequent "last calls" for missing passengers, so anyone departing from Palma needs to be aware of how long it can take from check-in to departure gate. Also if you do need to check in and have luggage, the desks are on one floor and departures are on the floor above, but the indoor route from the car park accesses the upper floor with limited lift availability to the floor below.


Palma Airport review by L Cadwallader

1 May 2007   Customer Rating : n/a

An airport for the energetic because of the huge distances to be covered from arrival gate to baggage reclaim or from check-in to departure gate. Everything seems to work well but there could be more lifts because access from car parking/car hire collection or return to check-in usually involves going up or down one floor with a laden trolley. Transfer of less mobile passengers is usually efficient, but on our return journey from Palma to Liverpool yesterday the two elderly and less mobile members of our party were deposited at the wrong location and I had to start searching for them! Luckily I found them fairly quickly, but it could have been a real problem. Security is thorough and slow moving: even wrist watches have to be removed. Passport control en route to departure gates was also slow yesterday: two queues 50 yards or more in length gradually combining into one with just one man to inspect the passports. All in all, you need to allow plenty of time to make your way from check-in to departure gate: 30 -45 minutes at least.


Palma Airport review by R Gray

20 November 2006

We travelled via Palma Airport in Sept 06 and both ways it was clean efficient and friendly. It is enormous and seems well designed to cope with the number of folk who travel to Majorca each year. The shops airside had prices much lower than Majorca or UK.

Palma Airport review by Philippa Mizen

24 May 2006

We found it to be a very clean efficient airport - obviously noticably busier in May then in the winter months. I can imagine it must be heaving in July/August. Depending on where your aircraft lands you are probably in for a long walk although there are moving walkways to assist. There are plenty of toilets - in fact it seems that every gate has them. There also seems to be plenty of seating especially at the gates. Food quite expensive but then airport food always is. All in all - a good and pleasant airport.

Palma Airport review by John Oram

15 January 2006

PMI is a nice airport. It is very large so I imagine it can cope when busy although I have seen it only in two Januarys. Spain's new smoking laws are relatively effective thus quite properly limiting the impact of the filthy habit in the terminal although the restrictions are not well observed by arriving passengers. The toilets were many and very clean. Food outlets seem limited. I rarely complain about airport or airline food but I have to say that the alleged Gourmet cheese and ham sandwich for which I paid 4.60 euro was quite one of the most hideous I have ever had.

Palma Airport review by Roger Bryen

21 November 2005

Airport was efficient, both as an arriving and departing passenger. The airport public areas and toilets very clean, and the eating facilities and shops did not charge the 'rip off' prices usually associated with airports. The signs provided for passenger guidance were satisfactory, although perhaps better guidance could had been provided to assist departing passengers to locate their correct check in desk - I found mine by pure good fortune. All staff with whom I came into contact with were polite.

Palma Airport review by Roger Geisler

25 August 2005

I was reasonably impressed with the modern image it presented, though comments about 'long walks' are well justified - leave plenty of time to make it to the departure gates on time! One drawback was the 'security' arrangements. We all appreciate the need for heightened vigilance in these troubled times, but the demeanour of the security staff appeared a tad arrogant ...and inconsistent to boot. By comparison, I felt the security 'scrutiny' at Heathrow was more subtle, courteous and far more effective. 

Palma Airport review by Simon Barrie

22 July 2005

I have just travelled back from Palma airport. It was disgusting. We were told that the cleaners had gone on strike. There were bins overflowing, half eaten sandwiches on the floor etc. I was expecting to see rats and other vermin, but did not. You could not sit on the chairs for rubbish. If the airport was in such a state (and this was 10:30am) I would have thought the food outlets would have closed, but they were still serving food. (If you wanted to sit down the tables were next to a large pile of rubbish). Not a good experience at all.

Palma Airport review by Gareth Evans

8 April 2005

The airport is wonderful, clean and spacious, the staff are very friendly and helpful. Although on the downside the catering facilities are not up to a high standard but the shops are ok. There were also bird droppings near the baggage collection part of the airport which didn't look to nice but the overall journey was brilliant and we would certainly travel from Palma airport again as the customer service was remarkable and most of the staff working in the airport were more than willing to help.

Palma Airport review by J Jones

6 October 2004

If you are elderly or disabled don't bother going to Majorca. Palma Airport's provision for such passengers is grim. Have just travelled back from Palma -at check in I informed the clerk that assistance had been booked for 83 year old father. I was asked whether he required a buggy or a wheelchair (not being informed how important this choice would be) - opted for the buggy. I checked with the person collecting him that he would be taken to the gate - 04 and was assured he would. As it happened, we walked to the gate only to find that he wasn't there. I brought this to the attention of the clerks at the gate desk and was told "he will be here". They called the flight, everyone started getting on the bus - and he still hadn't arrived. Then we saw him staggering down a flight of stairs, totally unaware of where he was going, and sit in the nearest available seat (at the opposite end of the hall). I informed the despatcher at the gate desk and she said "but buggies can't travel down stairs"!! My answer isn't repeatable, but needless to say the lack of care aforded to elderly or disabled left me absolutely staggered. Why they should think an elderly man who needs a buggy to get through the airport would be able to walk downstairs and another 200 yds or so beats me.

Palma Airport review by David Morgan

4 October 2004

Used PMI for the first time on a week's holiday. Very spacious, very long walks (but lots of auto walkways), generally a good feel to the place. On arrival, baggage arrived fairly quickly, very easy to find hire-car desks (and no queue at mine - Avis), very easy to get out to the hire-car parking - actually the shortest walk of the whole arrival process! Pretty good too, I expect, for those using transit buses/coaches - everything was right outside the terminal building. Found it straightforward to get away and headed in the right direction by car. When returning, again easy to drop off the hire car, get a trolley and get into the terminal building. Need to use a lift to get to the Departures level. Check-in quick and easy although we were using Business Class, so it should be. A busy Saturday morning but the queues at Security were horrendous - and no fast-track that I could discern. Business lounge virtually empty, plenty of drink options, limited snacks, lacking in atmosphere. A full 15-minute walk to the gate. Overall, a good experience.

Palma Airport review by Claire Baxter

12 September 2004

Palma International is vastly improved from it's early days and the new terminal is wonderful BUT it's a heck of a long walk once you get off the plane - I thought we'd reach the sea before we got to baggage reclaim! Cafe's upstairs are very poorly laid out, not much choice and expensive but then aren't most airport cafes! There could be more tables to eat at and certainly could do with several staff to ensure tables are kept clear and clean but other than that, I could think of far worse airports to fly into and out of!

Palma Airport review by J. Igor Prieto

11 August 2004

I have lived in Palma for the last year or so and used the airport frequently. I agree that this brand-new terminal is spacious and well-designed. The only too often long distance involved in getting to your departure gate is pleasantly shortened though efficient moving walkways. The airport is conveniently located near the city and cabs are plentiful. The bus option is equally convenient and certainly cheaper although it should be noted that buses are not entirely reliable when it comes to getting to/from the airport either early in the morning or late in the evening. Negative aspects include: The blunt inadequacy of the existing catering facilities in the departures area. These are basically limited to two (twin) self-service outlets with a more than limited and certainly overpriced range of products. Tables are scarce and dirty. one often has to remove what others have left before. The only existing restaurant is poorly located at one end of the terminal and consequently often passes unnoticed by the traveller. The standards of cleanliness can be much improved. The otherwise pleasant relaxing, open-air area is often found in appalling conditions with rubbish and bird droppings scattered all over the place. The retail facilities are small and unattractive. The perfume bar is normally crowded and rather inconveniently located at one end of the duty-free supermarket selling groceries and other stuff which is rather off-putting during the perfume-shopping experience. Non-smoking regulations are bluntly ignored by both travellers and staff alike. The only two existing passport and security control areas often mean that the traveller faces a rather long queue. The arrivals halls are cold and depressing. The low concrete ceiling creates an oppressive atmosphere. As in many other airports in Spain, smokers automatically light their cigarettes the moment they get here when smoking is theoretically not allowed in this area.

Palma Airport review by Ronald Rios

7 July 2004

I used PMI airport as my destination from Miami, in June 2004, and the comments here are accurate. PMI is a large, well-designed, very modern and almost spotless airport, well-designed for handling the more than 19 Million Passengers per year, the third-busiest in Spain, and placing it in the top 15 airports in Europe. My only complaints are the large and unorganized crowds in front of the security checkpoints, (could learn something about crowd-handling from Disney), and for those unwary passengers, the baggage carts do not have brakes, and there is this steepish incline in an area. I can imagine one letting go, even briefly, at this point, and having your cart rapidly roll away.

Palma Airport review by S Pope

4 February 2004

This new airport is a very large indeed and some gates are a very long way from the baggage reclaim, hence the efficient and long moving walkways. Overall its very clean and efficient with, most importantly, plenty of space. With the hundreds of holiday charter flights evry day during the season it's necessary to find somewhere quiet to chill out. It's possible here. Check-in is well signposted and relatively speedy and the choice of shops is good. There's a nice open air section in the departure lounge where you can get a quiet last bit of sun before boarding! cabs are plentiful and it's pretty close to Palma centre.

Palma Airport review by Mark Evans

8 April 2003

Recent investment appears to have been well spent, turning this holiday-oriented airport into a light, spacious, well-organised and welcoming place that seems well-geared to cope with the large numbers of Spanish domestic and mainly German, British and Scandinavian visitors from overseas. PMI is just 6 km from the centre of Palma, and a regular bus service (Route 1) provides a cheap alternative to taxis.
 








 


PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 







top

back to top


Palma de Mallorca Airport Reviews Palma de Mallorca Airport Passenger Opinions Palma de Mallorca Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax