LOADING THE REVIEWS

Home Page

 

Philadelphia Int'l Airport Passenger Reviews and Philadelphia Airport Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Philadelphia International Airport Review

  Philadelphia International Airport Ranking

 

 
Philadelphia Airport
5.2 out of 10  5.2 out of 10
141 reviews



PAGE

1 2
 








PHILADELPHIA AIRPORT customer review :  2 September 2014 by Rick Gribling    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I arrived at Philadelphia International Airport after a long flight from the UK. The feeling we both had from all of the airport employees (from bus driver to baggage handler, to shop clerk, to ticket counter agent) was that everyone one was surly, mad at the customer for even being on airport property and extremely rude. In one particular case I observed an elderly women with a cane attempting to negotiate a bus step as she was transferring from A Terminal to F Terminal. I saw that the attendant standing next to her would not assist her as she began to fall to the ground so I jumped in to help. That sums up our experience in this airport. Philly International has no soul, just one mean place to avoid.



PHILADELPHIA AIRPORT customer review :  27 August 2014 by Iain Palin    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This is one to avoid. When they heard I had a stop-over in Philadelphia International Airport friends were quick to tell me why that was a bad idea. They were right. Our flight arrived up to time and then sat on the tarmac for 40 minutes - no gate available for us. Then they found a gate, we taxied to it but stopped short - an airport vehicle was parked in it. Another twenty minutes while they found someone to move it. The gate where we deplaned was at the opposite end of the long ribbon terminal from the planned one and from most people's connecting flights. Result of all this: many people missed connections. My stopover was longer but I used a fair bit of the remaining time trying to find my gate (which was close to the original, planned arrival gate). Some staff were either pleasant but giving inaccurate information or abrupt verging on rudeness. Next trip I'll be looking for somewhere else to make any necessary change of planes.



PHILADELPHIA AIRPORT customer review :  8 August 2014 by S Heck    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

My only issue with the airport (as any other airports) is the check-in staff. They made my trip very stressful. Other than check-in staff, the staff at security, boarding, etc. were the most pleasant people to deal with. Will fly PHL again, but dread the check-in staff.



PHILADELPHIA AIRPORT customer review :  4 August 2014 by Bill Atkins    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have been using this airport for nearly 25 years making international connections. No traveller should ever accept less than 3 hours for a connection from international to domestic.



PHILADELPHIA AIRPORT customer review :  1 August 2014 by K Butremovic    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Customs was absolutely ridiculous on Sat 7/26/14. 4 pm, 1.000 people in line - 2 officials! After a while a couple more opened up. 1 hour 45 min in line. Missed our flight - as well as many passengers in those lines. Officials didn't care. "Everyone has connecting flights, Ma'am". They need to do something!



PHILADELPHIA AIRPORT customer review :  24 June 2014 by Bruce Kubinec    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is easily the dirtiest and most disorganized airport I have been to, which is out of 100 airports. The people there are very unfriendly and extremely lazy, unhelpful to say the least. Purposely cause confusion and lineups to have customers get flight delays. I noticed a female employee who was on the job working, sneaking fried chicken that was hidden under a folder or newspaper, eating it and checking peoples tickets. Will avoid it at all costs in the future.



PHILADELPHIA AIRPORT customer review :  2 May 2014 by G Cook    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Terrible queues at both the international arrivals lounge and at the TSA security check. It took me 2.5 hours to get into the terminals to miss my connecting flight. The one remaining flight to Dayton was oversold by US Airways and I missed that flight too. Had to spend the night in Philadelphia for a late morning flight the next day. While going through the TSA check I asked the security staff if this was an unusual experience and they laughed and told me that this was completely normal, "every day is like this here" they said. This has got to be one of the worst airports in America.



PHILADELPHIA AIRPORT customer review :  17 April 2014 by M Kelly    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I returned from Italy through Philadelphia airport. The airport itself was fine enough, but the security was ridiculous. We got through customs in about 45 minutes, despite long lines. This was surprising, since we ended up in a line with a trainee. Then we went to get our luggage for screening. Well, we didn't put them anywhere for screening, we just took them to US Air's counter to re-check them. Nonetheless, we re-check the bags and then we get in an inexplicably long line. This line was to get through TSA and it was slow! Luckily we had a 3 hour layover, because it took over 2 to get through it. The blame was multiple international flights landing at the same time. I've been to many airports, and if your flight was leaving very soon, they'd politely bring you to the front of the line. My wife and I captured several frantic passengers, some crying, and had them step in front of us, asking those behind if they minded. How hard is it to be courteous? Apparently extremely if you are a Philadelphia TSA agent, whose job is a mere redundancy for security. What a terrible impression these people leave upon our international friends visiting our country for business and/or pleasure.



PHILADELPHIA AIRPORT customer review :  9 April 2014 by D Robinson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Very poor resource through immigration here! It's as if they can not count how many visitors are passing through the airport. They know how many are scheduled on the planes landing, but have not a clue when it comes to efficiently moving them through immigration. Whoever controls this area of operations wants to get a proper job, and stand in line for 3 hours, and then miss your connection. You would think that Americans know how to do this quickly, but it's like watching paint dry! Very poor service, keep clear!



PHILADELPHIA AIRPORT customer review :  24 March 2014 by B Mallow    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I've lived here for quite some time (10+ years) and I've noticed the steady decline in the performance of this airport. I got to the terminal at about 6am for a 7.44am flight. 7.30am rolls around, and I along with about 300 other people are still waiting in line. The TSA staff members seemed to not really care that half their clients were about to miss their flight. When I asked a staff member standing to the side, he told me "Talk to someone with a vest". Needless to say, I had to speak to a supervisor to move anywhere in the line. My flight leaving Philadelphia resulted in my having to sprint to my gate (A24 from the A terminal, about a mile) and narrowly getting on-board my flight (having to talk to you gate agent to re-open the doors). The restaurants and kiosks are out-dated, the staff seem to not really care about their presentation or their product. The most aggravating thing about this airport? Its seemingly un-necessarily spread out. PHL doesn't see the type of traffic that warrants having that many terminals, that many gates, and having such a huge distance between terminals. Additionally, this airport is horrendously dirty, the bathrooms are somewhat disgusting, and the gate area's are a mess. Next time I will drive the hour and a half south and depart out of BWI. I will not fly out of Philadelphia again.



PHILADELPHIA AIRPORT customer review :  21 March 2014 by I Mazzinti    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Without a doubt the worst airport I have experienced as a transit passenger. Long Immigration queues, unhelpful airport staff in the immigration arrivals hall, security staff that are rude and hostile toward travellers looking to make their connections. I will never use this airport again. US Airways use this airport as one of their hubs and they should not allow the management of this airport to continue in this style.



PHILADELPHIA AIRPORT customer review :  18 March 2014 by Chris Smithson    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst on-time arrival airport in the country. Constant "flow control" issues. Leave yourself at least 2 hours for a connection. Terrible air traffic management.



PHILADELPHIA AIRPORT customer review :  10 March 2014 by Hilary Stuart    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I was flying yesterday from Manchester to Boston via Philadelphia. The queues at passport control were horrendous, there was a distinct lack of staff. I eventually found someone and explained to them that I had a connection to make and as the queue was taking so long to move that I would more than likely miss my flight. They were rude and totally disinterested and told me that there is one queue. After eventually getting through passport control, the luggage had not arrived as there were electrical problems getting it off the plane, this was announced via at annoy system. Again no staff around to advise passengers who were all travelling onwards and panicking about missing their connecting flights. I did miss my connection. Never ever again would I travel through Philadelphia airport. I regularly travel from Manchester to Boston and will stick with Aer Lingus who use Shannon and Dublin airports where they value and look after their customers. I would suggest that representatives of Philadelphia airport travel to Shannon to learn about Customer Service.



PHILADELPHIA AIRPORT customer review :  20 February 2014 by K Wright    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Was a bit worried after reading some of the reviews for the airport but needn't have been. Arrived from UK at terminal A and had to transfer to terminal C for domestic flight to Miami. Had to clear immigration and collect bags to take through customs after arriving and then re-check bags with US airways onto domestic flight. All very straight forward. Queued at immigration for about 20 minutes. Lots of desks open and airport staff allowed non US residents to use the US residents desks when there was no-one using those so that even more desks available. Bags were already waiting at the side of the carousel once cleared immigration. Plenty of signs to let you know where to take your bags for checking in again onto the next flight. Ground staff helpful and cheerful. You have to go through security again before you get onto your transfer flight but this was quick and efficient - only took 5 minutes. Quite a walk from terminal A to C but there are moving walkways and staff to guide you if you need help. There are enough shops and places to eat to spend an hour or so between flights and then plenty of seats to wait if you need to. All in all a good experience.



PHILADELPHIA AIRPORT customer review :  13 January 2014 by C Patrick    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Delta terminals are filthy, hair all over the floor. Could use a deep cleaning, and carpet could be replaced. Typical PHL experience.



PHILADELPHIA AIRPORT customer review :  13 January 2014 by A Denison    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Utterly chaotic, with long queues, and inaccurate flight information displays (although there were hardly any in Terminal F, which is the worst terminal I've ever transited through). Staff dreadful, slow and unhelpful.



PHILADELPHIA AIRPORT customer review :  10 January 2014 by A de Tocqueville    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dirty and worn out facilities, with the most hostile airport staff I've experienced. Wireless does not work and if it does, is extremely slow. Monitors do not have same information as gate agent, and gate agent makes the excuse that the city, not herself, controls the monitor, and so can't take accountability for any of the information either on the monitors or that she provides. I've unfortunately been stuck with this airport for years, been extremely frustrated and seen no genuine effort at improving the travel experience at this airport.



PHILADELPHIA AIRPORT customer review :  27 November 2013 by Robert Fischer    (Switzerland)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I read some concerning comments on this forum about PHL Airport. Therefore I was not too happy, travelling through Philadelphia. Fortunately none of my fears were confirmed! Short Queuing times, very helpful employees, easy to find your way through and enough shopping possibilities. Unlike many others, my impression on PHL was pleasant!



PHILADELPHIA AIRPORT customer review :  18 November 2013 by Robert Maccuswell    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Flew in and out of here on trip to Kansas City via Delta. Pretty bare bones terminal. Check in downstairs, then upstairs for security. A very long line but in all honesty went rather quickly. Once airside kind of meagre offering as the airport focus mainly on US Air so Delta rather scant. Not pleasant not painful just adequate.



PHILADELPHIA AIRPORT customer review :  18 November 2013 by Arthur Stockton    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Oh dear, how bad is PHL? We have to arrive here when travelling with US Airways and are always so badly treated. The immigration halls and TSA are the worst I have ever encountered. It regularly takes an hour and a half to be "processed" for onward travel which usually ends up with us running from Terminal A to Terminal C in order to catch our next flight. The security lines are horrendous and even when you explain to the lazy miserable staff that you have another flight to catch they couldn't care less. Mostly they just chat amongst themselves and don't manage the lines of passengers. This is a management problem and one that needs addressing now. We can't comment on the facilities as we never have time to use them.



PHILADELPHIA AIRPORT customer review :  10 October 2013 by David Stein    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

PHL is my home airport and has served me well. Check in for my flight was very quick, including the extra layer of security for my TLV flight. A West, where most overseas flights depart, is the most pleasant terminal. On return at 5am from my TL flight,. I did find passport control a bit slow, but I was out of the airport within the hour. The best feature of the airport, by far, is the rail access for center city Philadelphia, with rail connections all over the region.



PHILADELPHIA AIRPORT customer review :  25 September 2013 by J Marsden    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Awful! The 1 hour queue for immigration was ridiculous. The immigration officer was surly and obstructive and after submitting us to further status checks (another hour) they gave us another traveller's passport as well as our own (lucky for him we spotted this before we left). Welcome to America? - No thanks! I would sooner visit the third world's worst airport before I use Philadelphia again.



PHILADELPHIA AIRPORT customer review :  13 September 2013 by R Flood    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Gate occupied? Takes 30 minutes or more to get another gate and find the Skyway operators? Welcome to Philly! Seriously, this is common for on time flights in clear weather at PHL. It is the worst run airport you will likely experience. Consistently!



PHILADELPHIA AIRPORT customer review :  12 September 2013 by G Oliver    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Flew into PHL en route to SFO from Manchester. If US Airways and the airport authorities want to make the place more appealing then they need to get customs and TSA sorted. Customs - 3rd time to the US and the longest wait by far. We all complete ESTA but then stand in a long queue with people who seem to have a library of documents that need to be checked. When we eventually get to a desk we breeze through. TSA - are they providing a service or do they think they run the show. They are amongst the rudest people I have encountered and need to be told so and told to sharpen up their act and their "customer" skills. It would also help if they didn't randomly bark out orders and could speak in a language that at least approximates to English. I couldn't wait to leave the place - felt and treated like a criminal from the moment we landed. What a welcome to the US. As for the airport - no real complaints - enjoyed the food court and some decent shops to occupy the layover time. Although the kids tell me the toilets there (M&F) are a disgrace - I took their word for it and went elsewhere (have to say the toilets I used were very clean). I've read other posts complaining about the size of the airport - well it is a US hub and it is big , but no different to London, Schiphol etc. My only gripe is the poor signage (what are you supposed to do with your bags for the onward flight, where do you go). This needs improvement. Was a bit taken aback to find the baggage dumped on the floor (after a long wait for customs) so had to wander about looking for cases - and there was a lot to get around. It is a bit dated (international terminal is more modern) and a bit drab. But I've been in a lot worse.



PHILADELPHIA AIRPORT customer review :  4 September 2013 by J Forster    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is the worst airport I have ever had the misfortune to use. It took over 2 hours to clear customs by which time we had missed our connecting flight. Have now been here for 5 hourse, we will probably be here another 5, given that there is no one willing to help. The place is full of staff doing nothing! Its also filthy. Will never come here again. I honestly wouldn't mind if I felt that we had acted irresponsibly but the queues were horrendous. They clearly don't organise more customs officers when its busy as not all the lanes were in use.



PHILADELPHIA AIRPORT customer review :  2 September 2013 by Nigel Dodd    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

We flew from Manchester to Philadelphia on 11 August and I have to say that, after reading the reviews of PHL on this forum, we were not looking forward to the immigration experience on arrival. However I have to say that it was nothing like most of the negative comments that have been submitted. The time from our plane touching down to us clearing customs was exactly one hour - I have waited longer at Nottingham East Midlands returning from Spain. The queue at immigration was probably about 20 minutes and the woman who processed us actually smiled and wished us an enjoyable visit. For the return we found the departure area very comfortable and not at all crowded.



PHILADELPHIA AIRPORT customer review :  21 August 2013 by A Avram    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The worst airport I have ever gone through security coming in on an international flight. Immigration was great, very safe and efficient. But then we got to the security line in which we waited and waited and waited. Only two people (a male and a female) checked boarding passes and IDs. Of which, the man began carrying on a conversation with someone else and stopped checking boarding passes and IDs leaving only one person to do the work of two people. More than half of the passengers from the international flight missed their connection due to the incredibly slow security. New measures must be taken because every passenger wants to get to their final destination. Many employees do not do their jobs at this airport and that's a huge shame.



PHILADELPHIA AIRPORT customer review :  12 August 2013 by G Guera    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The airport is too spread out and the walk from one terminal to another is the longest I've seen. I flew with US Air last week and my connecting flight was in Philadelphia. I had to take a tram from terminal F to gate C29. You should try that walk! I arrived 9 minutes before my flight was scheduled to leave. US Air closed the door and wouldn't let me board! I ran from one plane to the other! Then they gave me 2 choices, fly the next day, or take a late night flight to Tampa, Fl and drive to Ft Myers, (my destination). They would not offer to pay for my hotel and the rude customer service agent old me I could sleep in the terminal! I'll never fly US Air again, and try to avoid Philadelphia at all costs. The AC didn't work in several of the gate areas. The AC at customer service was dripping out of the ceiling onto the carpet. It amazes me that all this is true, but it is.



PHILADELPHIA AIRPORT customer review :  18 July 2013 by Beat Mueller    (Switzerland)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Queuing at passport control takes a very long time. Passport and ticket checking when going through to a connecting flight coming from Europe is simply unacceptable. This is not even third world standard. I try to avoid this airport whenever possible.



PHILADELPHIA AIRPORT customer review :  1 July 2013 by C Marini    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Philly has some serious issues processing international flight transfers. We got through customs and passport control with no issues. Staff friendly and everything was moving quickly. Then we proceeded to the security line (to go through the tougher US security standards apparently). That is where the issues started. The line was ridiculous, extending past the rows of cattle racks and up the ramp - hundreds and hundreds of people. For the next 15 minutes we were subjected to staff yelling up and down the line about if you were priority, military, retired military, first class, etc., etc. that you could come with them. Folks that fit those categories were taken to the front of the line. When we reached the cattle racks, the couple we were traveling with went to the right and we went to the left. They cleared security 45 minutes before we did. The US security process alone took more than 1.5 hours. Thank goodness we had a long layover. Others were not as lucky and were trying to work their way to the front of the "non-priority" line to avoid missing connections after being dismissively told by staff that "a lot of people are missing flights - just work with your airline." The staff checking ID's were quite short with a lot of folks and were constantly hollering to either wait your turn or to get up there to their station. The actual security lines at the x-ray machines were slow and overwhelmed. We finished up by sitting on the tarmac for over an hour before finally being able to get out of Philly!



PHILADELPHIA AIRPORT customer review :  25 June 2013 by T Vetter    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

PHL may be my least favorite airport in the United States. Recently flew PHL-MAN-PHL. The airport is a maze of connecting walkways, which take upwards of 30 minutes to negotiate on foot, with poor signage. No wonder the Marriott, which is connected directly to airport, offers a shuttle bus to the various terminals! The AC does not work well, the roof leaks in heavy rain, many of the seats are torn, and the bathrooms are filthy. The TSA agents are rude and surly. The only positive was the very quick transit through immigration and customs - quite literally took only 10 minutes. Granted, our flight was the only one being processed. I will avoid PHL if at all possible.



PHILADELPHIA AIRPORT customer review :  12 June 2013 by V Bland    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Philadelphia is the only airport I've traveled through and US Air is the only airline I've flown that requires passengers with connecting flights to go through security in between flights. The crowds were terrible and since we were already in danger of missing our connecting flight because of our first US Air flight being delayed, it was a very stressful situation. Had we been able to go from gate to gate without going through security again, we wouldn't have missed our flight.



PHILADELPHIA AIRPORT customer review :  23 May 2013 by C Elwood    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The last time I flew out of this airport 6 months ago I waited on the runway for over 2 hours. Here I am 6 months later and I've been sitting on the runway for over 2 hours. Can't be a coincidence!



PHILADELPHIA AIRPORT customer review :  13 May 2013 by Maggie Percy    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

TSA at PHL: loud-mouthed staff yelling at passengers "Don't come forward till you're called!" (This, although they were not busy and yet telling you to keep moving). "There shouldn't be this gap in the line!" (You could barely fit one large person in that gap in the line). "Stand there! Arms up! Next one!" If you want to make the USA the least popular country in the world they are doing a great job. But if you want to do airport security right, try following the example at Ben Gurion airport. However if you just want to get up people's noses and have long queues, chaos and confusion, just carry on as you are.



PHILADELPHIA AIRPORT customer review :  25 April 2013 by J Sabaduquia    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Had a very tight connection after our flight from PUJ was delayed by nearly an hour. Immigration and customs was absolutely painless, and the agent that accommodated us was a pleasure to deal with and tried his best to get us out there as soon as possible, similar to Atlanta, fastest I've dealt with immigration. Our bag was tagged as priority by US Airways (with my status with United) and was the very first one to come out from the carousel. We had to bring our luggage to a transfer carousel which was easy enough. Security was a bit rude, but got out of there quick enough and didn't care much. Transferred to the F concourse through a bus which was quick and easy. E concourse was very small, cramped but for regional flights, it was definitely sufficient and had good food options and ample seating. Overall, a good experience with PHL.



PHILADELPHIA AIRPORT customer review :  18 April 2013 by Ken Gibson    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have passed through this airport a number of times over the last 2 years. I find it very easy to get around, the choice of restaurants is good (particularly recommend the wine bar near the B gates) and the waiting areas pleasant compared to some places. I have not however had to face check in or security as I have only been an arriving or transit passenger.



PHILADELPHIA AIRPORT customer review :  19 March 2013 by S Cotter    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is by far the worst airport I have ever experienced while trying to return from an international flight. We arrived in Philadelphia at 4.43 and our connection was at 6.25. There are 42 passport windows and only 10 were open for over 600 passengers in line. We get through there and have to go through security again after already going through security at our first airport, which only had 3 lanes open for the same 600 people. I asked the Officer in charge to see if we could get at the front of the line as our connecting flight was closing in 10 minutes and she said, "Looks like everyone is in the same boat and everyone would be missing their connections"! I will pay extra next time to fly through Charlotte, which has a much better process and much friendlier staff.



PHILADELPHIA AIRPORT customer review :  14 February 2013 by L Brio    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Coming in from an international flight (Canada) was a nightmare. Even with an 1 hr 20 mins between flights and running we could not make it to our connecting plane on time We had to go through TSA twice - once after clearing customs and again after having to exit the secured area to get to the other terminal! There was so much wrong it's hard to know where to start. Starting with having to climb down some steep stairs with our carry-on luggage after deplaning, wander along a long hallway only to have to take an escalator back up. Miles later, customs. Drag luggage to re-check it in for the remainder of the flight home. Through TSA because we had touched our checked baggage to drag it from customs. Then running with luggage from one end of the airport to another - including having to exit the secured area and cross a ticket lobby to get to the gate we needed to depart on. Had to then wait in a huge line to go through TSA again. Then running to make our gate at the end of another terminal. Showed up with barely a minute to spare only to find out they had changed our departure gate and did not announce it in the areas we were. The gate agent said they would call to tell the people at the new gate we were on the way and to wait. Once again, running to the end of yet another terminal only to find the plane had left. Gate agent not only didn't care but was extremely rude. Others missed the flight as well - for the same reason. We were stranded in the airport overnight. US Air refused to provide accommodations or even food until we could get another flight the next day. With the exception of one TSA agent, every employee we encountered was unhelpful and rude. I would never fly again if I had to go through the Philly airport. Horrible doesn't even begin to describe it.



PHILADELPHIA AIRPORT customer review :  7 January 2013 by L Boley    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

What a nightmare these whole 2 hours that I had to spent there were! Never ending lines to absolutely ridiculous 'security checks', I mean - 45 minutes waiting in line to get your passport and ticket checked while you miss your flight. I'll be sure to never pass trough Philadelphia again if I can help it!



PHILADELPHIA AIRPORT customer review :  3 January 2013 by Ivan Mark Dzhur    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Its easy to get to the airport. After check-in I went to security which was very busy due to the rush hour early in the morning. Queues were handled efficiently. Sufficient seating space at the gate, clean. Free wifi and re- charging points are great bonus!



PHILADELPHIA AIRPORT customer review :  2 January 2013 by A Roth    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I've literally never been more embarrassed to be an American than when I past came through Philadelphia via an international flight. This airport is a total disaster in every which way. Once you're finished clearing customs visitors are subjected to lines in a cramped dingy hallway prior to being re-screened by the ever faithful TSA. After clearing security you are once again subjected to dimly lit low ceiling hallways manned by 2 to 3 US Airways employees at each turn informing you to stay to the right, and don't you forget it! After that miracle of American ingenuity you'll probably be lucky enough to have to transfer via bus to another terminal. True to style, these buses are a real help especially when running late to a flight, most notably when the bus waits 20 mins while two US airways employees stand and talk.



PHILADELPHIA AIRPORT customer review :  28 December 2012 by L Gauntner    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

My main problem was with US Airways, but in looking over other flights that have gone in and out, it seems the airport is incapable of having flights arrive and depart in a timely manner. Apparently, my flight was not an aberration. I ended up spending the night in an area hotel due to the incompetence of all concerned, especially the extremely rude US Airways employees at my gate. It seems that no one is accountable for the chaos at this airport, and I will avoid flying there at all costs in the future. It sounds as if many foreigners use this airport and it is embarrassing to me, as a US Citizen, that this is the first "welcome" they get upon arrival to our country.



PHILADELPHIA AIRPORT customer review :  28 October 2012 by Paul Dobson    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Philadelphia airport seems to work reasonably well although the terminals are very spread out and it's a long walk between them. However, connecting International passengers have to endure a desperately badly organized and understaffed security check once they have cleared customs and immigration. I only had carry- on luggage so I was one of the first through, but it still took me over 40 minutes. I hate to think how long it would have taken the people at the back of the plane with luggage. With hindsight, I wonder if it might not have been quicker to have existed the terminal and re-entered through another domestic security lane. Very poorly organized and very disappointing for an airport which seems to have aspirations to be an International hub.



PHILADELPHIA AIRPORT customer review :  13 August 2012 by Tracey Banfield    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arriving from the UK en route to Hawaii (via Vegas). Immigration was reasonably well organised and the queues moved fairly quickly but the security area after claiming baggage and returning to second belt for connecting flights was carnage! There was no order and many people were queue jumping. Staff were unhelpful and oblivious and passengers were manic as many missed connecting flights (including us!). Avoid using this airport but if you have no choice would suggest you allow at least 3-4 hours between connecting flights as your connection will not wait for you and your bags invariably go without you!! We had to fly to Vegas via Phoenix adding an additional flight to our already very long journey as we had only allowed 2 hours in Philly. Advice for staff at Philadelphia airport - take a trip to some other US airports eg Phoenix or San Francisco who know how to organise thousands of passengers through security with minimum wait times and fuss and learn from them.



PHILADELPHIA AIRPORT customer review :  8 August 2012 by Dave Swift    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Customs and Immigration screening process for returning US Passport holders was totally ridiculous, with massive lines that make rides at Disneyland insignificant. It took us one hour and fifteen minutes to get through the process, then we had to recheck all our baggage and go through security screening again for our connecting flight home, which we barely made. The beautiful, relatively new facility is woefully understaffed in the passport control area (your tax dollars at work): of 35 available "stations" only 13 were being used.



PHILADELPHIA AIRPORT customer review :  14 July 2012 by M Skiles    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Took 1.20 hrs to clear TSA security at terminal C before a 8.00 am flight. I am a frequent traveler, but was directed to the long switch back queue by TSA agent. Had to run down the terminal along with many others to catch our flights. This bottle neck needs to be fixed.



PHILADELPHIA AIRPORT customer review :  25 June 2012 by Bill Atkins    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

What a scandal that this pathetic excuse for an airport is what visitors see first. Immigration is fine with polite officers. That is where the good ends. The washrooms are filthy and broken down. Security in all terminals is appalling - Saturday afternoon with one lane open in the B and C terminals and not much better in D. F was fine, for obvious reasons - no-one starts their journey there. The 'family line' means that everyone else just waits while they push in front. The staff in general are lazy and impolite - absolutely no concept of customer service. I have used this airport for many years and it really has steadily got worse - to be avoided if at all possible. If you must use US Airways, may I suggest Charlotte for your connection. If coming in on an International flight, there isn't much choice - maybe go to another country where they understand treating passengers as human beings.



PHILADELPHIA AIRPORT customer review :  20 June 2012 by Brad Johnson    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I'm not a frequent traveler; apparently they know better. An hour between flight connections in Philly is insufficient. I paid for, and hoped to enjoy, a Royal Caribbean cruise. Philly tells other airports to hold a plane on tarmac because they won't have a window available when you get there. Well, that is better than circling once you're there. Get to the connection boarding gate and see your flight to Miami taxiing out. I should have known better and gone down the day before. That's exactly what the ticket agent told me when I tried to scramble for an alternate flight. No, she didn't have any contact information for any of the other airlines. I would have to use my phone to call 1-800-information to get phone numbers to check with other airlines. I missed the boat in Miami. I missed the cruise. The cruise and round-trip flight non-refundable. My fault for not knowing the Philly airport is sub-par. Never allow less than two or three hours to make a connection in Philly.



PHILADELPHIA AIRPORT customer review :  23 May 2012 by J Fischer    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

One of those airports that can be impressive and disastrous at the same time. On the one had, tremendous improvements have been made to the organization and facilities of the airport. Eating and shopping options are quite diverse and great, everything is indicated very well, bus/trains/taxi connections between the airport and Philly are one of the best in America and such things like checking in have become smoother. On the other hand, many shortcomings are still present. The staff at PHL appear to be a concoction of the absolute worst mankind has to offer. Customs and immigration officers treat people like animals, security staff yell at people for no reason and most staff seem to have a passion for making sarcastic comments and remarks about other people. The airport is still disorganized and some security checks can take forever because instead of making lines, staff prefer to make herds. Finally, this airport is disgustingly dirty.



PHILADELPHIA AIRPORT customer review :  11 May 2012 by I Preston    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

International arrivals is a mess. There is no organization of the lines as you get in other airports such as Baltimore and you can be stood on the same spot for ages. After finally clearing immigration you have to collect your checked bags and them carry them to another location to be put back on a belt. If your connecting flight is from terminal F, you then have to go through a further disorganized security check before you can board the shuttle to the terminal. We had a two hour layover and if it had not been for the incoming flight arriving early and the connecting flight taking off late, I think we would have struggled to make it. This is a major gateway airport and it gives a very bad impression to visitors to the USA.



PHILADELPHIA AIRPORT customer review :  8 May 2012 by C Jay    (Canada)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

My complaints were with US Airways service not with PHI itself. I found this airport quite lovely, TSA and airport staff were very nice and helpful. There's a mound of concessions and stores to occupy you're time if you have a lengthy layover. Cleanliness was pretty good and I will fly through PHI again.



PHILADELPHIA AIRPORT customer review :  1 May 2012 by S Porter    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The shuttle from Terminal F is slow, often not running, you cannot walk to terminal F. Food is lousy and expensive. As pointed out many times above the service is criminally slow and rude.



PHILADELPHIA AIRPORT customer review :  30 April 2012 by M Boynton    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Not a bad airport for its size, has a pretty simple design that makes finding your way around easy. I've flown out of Terminal E (Southwest) and Terminal C (US Airways), and both have offered decent amenities. Terminal E, which is mostly Southwest flights, is spacious with plenty of seating and is generally less crowded. Not much in the way of shopping or eating in E, but its a nice and simple terminal for such a big airport. Check-in and security lines are quick and efficient - as is baggage handling. Terminal C is more crowded and you should expect to wait longer in line for everything. A lot more in the way of shopping and eating in C, but there is considerably less seating with considerably more people then E. Check-in and security lines can be a nightmare at peak hours. Gate changes are also frequent and flights are delayed regularly, so be ready.



PHILADELPHIA AIRPORT customer review :  25 April 2012 by P Edelstein    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I live in the Philadelphia region and use this airport frequently. Tremendous improvements have been made here over the last several years and its actually a pretty good airport. This is not the place that you would pick to eat, shop, or stay much longer than you needed to. However, there are some half-way decent places to eat, mainly in C terminal. Some reasonable shops, again in C. Free wifi available in some locations, with interesting art exhibits, especially in C-D hallway. TSA are decent, certainly much nicer and more efficient than in some other US airports. Security lines in terminal D are usually quick; F is a mess and can't be avoided for F passengers. Immigration and Customs are strict but not unfriendly. Let's face it, no US airport is fun and games, but PHL is certainly heads above Newark, JFK, Dulles and Chicago.



PHILADELPHIA AIRPORT customer review :  2 April 2012 by F Rubenstein    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Clearly, there is little to no supervision of terminal operations. Immigration and customs staffing is far below what it needs to be, making for a very poor impression of America. It will remain this way so long as apathetic and lazy supervisors condone and, in fact, encourage it. Another review compared PHL to a bus station. Well, I concur. Whomever is running the International arrivals operations at PHL needs to open their eyes and ears. The comments here and elsewhere speak the truth.



PHILADELPHIA AIRPORT customer review :  27 March 2012 by B Spike    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Traveled through last night and had a miserable experience. Several international flights landed at the same time and customs was a mess. After waiting over an hour in line to pass through, we then had to collect our baggage to transfer. You would think that an hour would be enough time to get the baggage to the carousel, but apparently it wasn't. Finally, after transferring our luggage we thought we were on our way to make our connecting flight. We barely started down the halls to the terminals when the crowd of people stopped. We had to go through a second security check! We waited in line for 1 hour 15 minutes. No organized lines, just a herd of people. We had 3 hrs between flights and made it to our terminal just as our connecting flight was boarding!



PHILADELPHIA AIRPORT customer review :  18 January 2012 by T May    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Stopped here for a three hour layover between Roanoke and San Francisco. After landing outside Terminal F, the regional terminal I feared all the horror stories I heard were true. However staff were not rude, in fact quite polite and helpful. The shuttle arrived almost the instant I got to it, and then the main US Airways Terminal was also clean, including the bathrooms. Although the outlets and WiFi left a little to be desired. Not a bad place to be if you need to stop for a while.



PHILADELPHIA AIRPORT customer review :  3 January 2012 by Henk de Vries    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

After not flying to the USA for a very long time, I dreaded my arrival and the alleged border control and customs harassment. However, Philadelphia airport was a breeze, slick and easy to use Terminal, well signed, and after a 5 minute queue I was through full security checks in 5 minutes, with friendly staff.



PHILADELPHIA AIRPORT customer review :  25 November 2011 by Jan Maxa    (Czech Republic)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

We travelled through Philadelphia because of connecting flights Europe-PHL and PHL-Miami. We had 3 hours for connection, but were lucky our flights arrived 30 mins early. We waited at customs for 1.5 hrs as 4 planes arrived at the same time. Only half of counters were open on a Monday afternoon. If you plan to make connection between international and domestic flights, than you should allow at least 4 hrs to transfer. Airport itself is quite good, it is huge, lot of shops, plenty of eating possibilities, even cleanliness is ok. Also perfect connection to the city centre as the train SEPTA has a station right in front of the terminal.



PHILADELPHIA AIRPORT customer review :  13 November 2011 by L Martin    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Terminal F employees and their managers should be retrained. Weekly traveller through PHL. Rude employees that have no consideration for customers. Bathrooms are always filthy, towel dispensers rarely work, and no water pressure. Gate agents always making announcements over each other and at the same time as airport announcements so nobody can understand a word. Not enough time to list all of the bad experiences at PHL.



Philadelphia Airport customer review :  21 October 2011 by A Markow    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Travel advice: arrange your international flight to connect through any American city other than Philadelphia. Our experience last night was the single worst we've had, and we travel a fair amount. Two hours between flights should be ample time to make a connection, but customs took an hour and a quarter (the agent apologized - he was frustrated too, but wasted our time talking about it). Security took another 20 minutes. There is no allowance for connecting passengers. The official refused to rush us through, saying everybody was in the same boat. If that's the case, this airport clearly has a problem. After security, we had just minutes to make it from A gates to B gates, something the TSA guy said would take 5 minutes. Well it is only 5 minutes - if you're in a flat-out dead run, which we were. My husband ran in his socks, still holding his shoes and belt. We asked for a ride from two separate drivers of those electric carts. Both carts were empty but neither driver would help. One was actually sitting in a chair near his cart, legs sprawled in front of him. He didn't even respond to us! USAirways is partly to blame. Knowing that a glut of international flights arrive simultaneously at an understaffed customs office, they should automatically allow a minimum of 3 hours to connect. This airport, its US Customs office, and its TSA operation are mismanaged and the staff are rude.



Philadelphia Airport customer review :  20 September 2011 by A Ranjt   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Long queues at immigration and security check between connection flights - hence mis-connected. Staff unhelpful, no fast lane/fast tracking to help you catch the connection flight. Avoid if you have a choice or allow 4-6 hours of gap between connections if there is no other choice.


Philadelphia Airport customer review :  30 August 2011 by Michael Kovach   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Filthy terminals spread out over too much space with no people movers like at TPA. PHL needs a lot of help and quickly to complete on an international level.


PHILADELPHIA AIRPORT customer review :  5 August 2011 by R Gilmore   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

KPHL is my hometown airport, and I like the fact it is accessible via regional rail. SEPTA regularly offers train service from Center City to each of the airport terminals. The airport is clean and well-kept, and the staff are friendly. Due to it's location, there is a lot that needs to be done in order for the airport to expand. Therefore, until expansions are completed, it may sometimes become overly congested, especially during the holiday travel period. I recently flew AirTran to Orlando, and the AirTran/Southwest terminal was easily and quickly accessible from its given train stop. The baggage claim was efficient, my family and I were able to pick up our bags just minutes after getting off the plane.


PHILADELPHIA AIRPORT customer review :  13 July 2011 by G Vah   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This airport looks and is operated like an old Bus Station. Those responsible for running it must hate their jobs and the poor people who are forced to use their facility. It has repeatedly been, by far, the worst large airport experience in the country time after time. It's not that big but getting from point to point is cumbersome. It's location in the Eastern travel corridor seems to crowd its airspace, and even the tiniest bit of weather cripples it operationally. How much of that is FAA and how much is PHL is hard to tell but the result is a disaster that should be avoided if possible.


PHILADELPHIA AIRPORT customer review :  28 June 2011 by Bill Atkins   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

What a fiasco this place is. They have it planned that almost every international widebody arrives within a very short time. Huge lines for immigration. Though plenty of desks open - makes you wonder what they do for the rest of the day when there is virtually no activity. Them long lines again to turn in the customs forms. This place is a perfect example why not to let local government run an airport.


PHILADELPHIA AIRPORT customer review :  26 April 2011 by B Stockton   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrived from Manchester on a US Airways flight. We made our way to the immigration hall and arrived at 13.45, with plenty of time to make our way over to terminal C for our next flight at 1520. We were alarmed to find that the immigration hall totally full and we were stopped at the entrance and told to wait. And wait we did. And wait and wait. We finally left the immigration hall at 1500, having been subjected to a surly miserable immigration officer who has yet to learn how to smile. Our next hurdle was security screening which again proved to be a major bottle neck, with only 4 or 5 operatives checking boarding cards/passports for hundreds of passengers. I spoke to a wandering TSA lady and explained that we were now in danger of missing our flight and she said, totally disinterested, "just contact the airline and they will get you a later flight"! We ended up running from Term A to Term C and arriving at gate 27 just as they were about to close the gate. This is unacceptable, and it is the airport authority who need to sort this out. Philadelphia Airport are incapable of providing an efficient transit capability.


PHILADELPHIA AIRPORT customer review :  15 April 2011 by W Benton   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrived from London and could not believe how inefficient the immigration and customs stations were. Understaffed with no apparent supervision. Customer lines were mismanaged and staff lacked any sense of urgency for those needing to make connections.


PHILADELPHIA AIRPORT customer review :  16 March 2011 by E Cuignet   (France)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

A smooth feeling airport, well organized, plenty of shops/bars/restaurants. Prices are somewhat high. This is a nice way to arrive and leave the US for a foreigner. The car rental is just 5 mins away, the immigration queue is short and the officers are friendly. The free wifi is a major plus for this airport.


PHILADELPHIA AIRPORT customer review :  26 January 2011 by David Stein   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Have used PHL several times as my home airport. It takes me less that 30 minutes from check in to the gate. Arrival was smooth and I love the rail connection to center city. The older terminals are dated, but have adequate services and eateries. The airport does not have all the glamour of newer airports like Hong Kong or Singapore, but for me it's easy in and easy out that's important.


PHILADELPHIA AIRPORT customer review :  6 October 2010 by Pat Fielde   (Canada)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We arrived in Philly on a US Air flight from Venice with a connection to Toronto. We had about 2.5 hours between flights (which should have been plenty of time) but when we reached the passport control/immigration line the lineups were ridiculous. We stood in line for 45 minutes and still had about 50 people ahead of us in line. I finally jumped the queue by going through the handicapped/wheelchair line (customs agent was not pleased about this at all) but thankfully we got through, collected our luggage and then had two more security lines to go through and then had to get the bus to take us to another terminal to catch our flight. If we had not jumped the queue we would never have made our flight. There was not a special line for people needing to catch a connecting flight and everyone was grouped together in one big mess. I will never again go through Philadelphia to change to a connecting flight. I will avoid it like the plague.


PHILADELPHIA AIRPORT customer review :  19 September 2010 by Ian Smith   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We arrived at an empty immigration and customs area after our flight from Glasgow and got through with the minimum of fuss, but I felt sorry for those arriving after us, I counted at least 6 transatlantic flights arriving within the space of about 30 minutes, so I think the passengers would be in for a long wait to get through. The main shopping and food area was fine with a good selection of eateries, and the place looked clean and tidy. The food outlets in the International departure area are few and far between, so if you need a bite to eat before flying use the main eating area before going to Terminal A.


PHILADELPHIA AIRPORT customer review :  18 September 2010 by S Veide   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Restrooms are unkempt - soap dispensers broken, locks broken. Right now I am watching as one gate agent attempts to rebook an entire canceled flight by herself. And perhaps the most frustrating, and chronic problem is that they never update delayed flights. I understand that flight delays are inevitable, but it's nice to know when they are.


PHILADELPHIA AIRPORT customer review :  19 July 2010 by H Collins   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

They've done about as good a job as possible to make Philadelphia airport as pleasant as possible, but I had to post my two cents here about a human pileup at the base of an escalator that almost occurred during a recent layover there. In order to get to Concourse F, you have to use a downward escalator - there were too many people going to that area at the time I was there, so there was a very long line (Disney-style!) to go down the escalator, waiting for buses. Once the line started moving, the person who was supposed to control the flow of humanity completely failed, because too many people were queuing up at the base of the escalator, and people were stopping at the bottom! There would have been a pileup if I hadn't said loudly, "Move, move, move, move, move!!" and people at the bottom moved. But she completely failed. Airport security really needs to look at this to ensure this never happens again.


PHILADELPHIA AIRPORT customer review :  13 May 2010 by S Garac   (France)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I found the airport clean, I only went to the transit side, and once through security, as I was coming from France. The airport is quite well organised, in the transit zone you got everything that is needed. I was amazed also by the promotion made for "philly" in that airport, as we got some shouts of each most known movie which was filmed in PHL like rocky. The wrong point is the time that it takes to get into the transit zone while you are coming from a transatlantic flight, you have to be sure that you got more than 2 hours for transit in order to catch your flight - and more than it if you want to have a look at the duty free. Anyway I loved that airport on my return flights, as you got many shops bars/restaurant in order to spend time. The airside part that you can see through windows when you are either in transit of when living your international flight, looked also nice, but I never went there.


PHILADELPHIA AIRPORT customer review :  12 May 2010 by Bill Atkins   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

After several visits where it appeared PHL had become a proper airport, they have now apparently taken several steps back. Connecting from international to domestic, sole ID checker was involved in lengthy flirting session with female passenger as we all waited. Bag X-ray machine operative was doing loud stand-up comedy routine as we all waited. This kind of behaviour must surely detract from the efficiency of security procedures we are forced to endure.


PHILADELPHIA AIRPORT customer review :  22 March 2010 by S Krasner   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Philadelphia is one of the worst airports in the United States. I regularly suffer here. It can take up to 2 hours to get your bags back (3 hours during the holidays). The interior is dark, drab and smelly, Most of the plane flight monitors malfunction, and the amenities are few and expensive. The worst part about this airport is the service. The people working at Philadelphia airport are the laziest, meanest people around. I remember trying to ask one of the attendants a question about where my gate was and the lady at the desk just stared right past me and started talking with someone else. The better parts of the airport are ample parking, a working train to the city (albeit, slow/ wait hours between cars) and lots of teller desks.



 


PAGE

1 2
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 


top

back to top


Philadelphia International Airport reviews and Philadelphia Airport Passenger Opinions Philadelphia standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax