Paphos Airport Passenger Reviews and Paphos Airport Traveller Reports
PAPHOS AIRPORT customer review : 4 October 2013 by J Haughin (UK)|
Rating : 0/10
The staff in this airport are rude. This is my third time flying from here and every time some member of staff has
gone out of their way to be difficult.
PAPHOS AIRPORT customer review : 14 February 2013 by J Potter (UK)|
Rating : 2/10
The holding cages are a joke. Why is it necessary to have passengers moved from the departure lounge to
these cages way before boarding their flight? It looks like a convenience for the handling agents and the
airlines to have a quick turnaround. The cages have totally insufficient cover and very few seats so beware if
the weather is wet or very hot as you will be soaked or fried. The new Paphos airport was looking good when
it opened but this "improvement" puts it in third world category for passenger comfort. Flight was with
Easyjet but have been told Ryanair also use the cages. I noted that there are now shop type stalls for
Hamleys and a food company inside the departure lounge taking up even more space. This airport will be a
disaster in the height of summer but who cares if the "customers" are treated like cattle?
PAPHOS AIRPORT customer review : 6 December 2012 by S Langston (UK)|
Rating : 0/10
Arriving was fine with no problems, but I agree with the last reviewer on the holding cages. We flew from
here on 4 December 2012 and were called urgently 1 hr and 20 mins before the flight was due to leave, in
fact our plane hadn't even landed. It was really cold with driving rain. We were herded into the cages where
there were 6 fixed seats at the front and 6 at the back of the cage. These cages have 3 foot bars with
spaces in between, some flyover metal roofing and sail like material but with great gaps. There were many
OAPs and several people with small children. This was a full Easyjet flight. There were many objections to
this but the ground staff were unsympathetic. When objections kept coming the ground staff held the
remainder of the passengers in the Terminal. The actual Terminal was by no means busy so it seemed
ridiculous to hold us there. We were all soaking wet and frozen by the time we got on the plane. Goodness
knows what the heat will be like in the height of summer with everyone on a full flight standing in these
cages for an hour and a half. Buses eventually arrived to get us out of the rain, but of course we were still
standing and had to wait in the bus for some time I think the Easyjet pilot had realised our plight and
insisted we were put on buses. He made an announcement to the fact that our boarding had been totally
inappropriate and he would put it in his report.
PAPHOS AIRPORT customer review : 26 November 2012 by J Nield (UK)|
Rating : 4/10
What on earth is the recent installation of the Holding Cages all about. On a trip last Thursday to Manchester
we were herded outside even before the flight had landed. Held in a cage for what seemed ages before being
released onto the runway for the normal bun fight on our Easyjet flight. Fortunately the weather at the time
was ok but goodness knows what it would have been like if the storms had been in full throttle. There
appears only to be a handful of seats in each cage and our flight was carrying a large number of OAP's who
objected to having to stand for so long. Goodness knows what will it be like next summer!
PAPHOS AIRPORT customer review : 1 August 2012 by J Coleman (UK)|
Rating : 8/10
Flew from this airport twice last year, in April and October, and was surprised at how quick you can get
through the airport. Flew in with easyjet from Gatwick and on both times we landed within 10 minutes of 2
other aircraft. So with around 500 people, only 4 people at passport control you would think it would be a
nightmare. Wrong. Was off the plane within 10 minutes of touch down and bussed straight to the terminal.
Within 20 minutes me and the family (4 of us) had passed through security, got our bags and was in the hire
car! For our departures, very little queuing time when you purchase speedy boarding, only confusing part was
the check staff starting checking in another flight to Manchester first which was actually departing after ours!
No queues at security and was through very quickly. Only downside was the lack of shops inside the
departure lounge. Although the duty free has a large selection of things this is all you really have. Very
spacious and clean though and they dealt with the boarding process very well!
PAPHOS AIRPORT customer review : 3 May 2012 by Bobby Giannakopoulos (Canada)|
Rating : 7/10
We landed to this airport with a Ryanair flight from Patras, Greece. This airport is not very big, there were 2
long lines to pass customs but waiting was not too long. The airport is connected to the cities of Paphos and
Limassol by bus. Security clearance went smoothly on my return flight. There's a few duty shops after security
and the staff at the information desk is helpful. Overall Paphos airport is good enough.
PAPHOS AIRPORT customer review : 21 March 2012 by Simon Godfrey (UK)|
Rating : 6/10
Only use this airport in the low season, when it is adequate. But there is a strange anomaly in that
passengers who have printed their boarding cards, only have cabin luggage, and so go straight to security
then are called for at the boarding gate to change their boarding passes for another issued by the handling
agent. This causes confusion and disrupts the orderly queuing at the boarding gate.
Paphos Airport customer review : 1 October 2011 by S Durham (UK)
Customer Rating : 1/5
Airport unable to cope peak day on a Wednesday. Why only 2 out of 4 hand baggage scanners in use on the
busiest day of the week? The air conditioning was not working properly. People sitting on the floor, standing
waiting for flights because of insufficient seats. Catering areas overcrowded by passengers who could not find
anywhere else to sit. Flights delayed departing because of poor organisation of transfer buses from gate to plane.
Avoid Wednesdays and weekends - nearly as bad as the old terminal.
Paphos Airport customer review : 26 November 2010 by S McGinlay (UK)
Customer Rating : 2/5
Airport clean, practical, efficient. Avoid Executive Lounge - 40 euros each we were charged
for small, unclean, cramped, overcrowded lounge. Staff slow, poor attitude - nothing going for
it at all.
Paphos Airport customer review : 9 August 2010 by James Dent
Customer Rating : 3/5
There is nothing much for kids and adults to do, there is an odd cafe and shop selling over
priced KitKats and a duty free shop which is extremely overpriced. The terminal lounge is
small and they take a very long time to update the departure times. A fair airport, but
Larnaca is a much better airport.
Paphos Airport customer review : 24 April 2009 by Frank Alexander
Customer Rating : 4/5
Very attractive, newly built small terminal. Arrivals and baggage handling good. Check-in
pleasant and well staffed. Computers could not cope with code-share and onward connection but
staff friendly and helpful. Executive lounge comfortable and well stocked. We were there when
it was quiet – might be a different experience when there are many charter flights in at the
PAPHOS AIRPORT review : 3 March 2009 : by Charles Clive
Customer Rating : 1/5
We are frequent visitors to Paphos Airport and and have frequently used the Lounge as Cyprus
Airways Sunjet members. On our last visit, the New Airport was open but we were refused entry
to the Lounge because it was under 'New Management.' Sadly, Cyprus Airways are too busy to
reply to my requests for an explanation - and refund. Has anyone else suffered?
PAPHOS AIRPORT review : 26 January 2009 : by P Hodson
Customer Rating : 4/5
I have recently flown from the new terminal, after experiencing many flights from the old
terminal building in Paphos. I have to say that it was much better. The space is typical of a
new airport, and the layout is functional. Yes, they still bus you to and from the aircraft,
but they do that at several UK small airports. I didn't have to wait to check in, but it was
December and I know how crowded it gets in the summer.
PAPHOS AIRPORT review : 6 January 2009 : by Martyn Laycock
Customer Rating : 4/5
I have used Paphos about 6 times over last 2 years and always had a good, quick, friendly
service. The new terminal is open and although 'budget' build/decor, increases capacities
quite a lot. No Skywalks - still the bussing.
PAPHOS AIRPORT review : 19 November 2008 : by A Adams
Customer Rating : 5/5
We are regular travellers to Paphos and never experienced delays, discomfort or anything. I would
like to comment how clean, friendly and professional the airport and staff were. Looking forward to
seeing the new build when we return next year.
PAPHOS AIRPORT review : 20 August 2008 : by Jane Bowyer
Customer Rating : 3/5
I must be one of the lucky few! Just flew back from Paphos yesterday(3rd time in 4 years) and once
again without any problems or delays. Going out we collected our cases in record time and on the
return leg there were no queues at check in and found seats for us all. The facilities were clean.
The shops are boring though and the children get fed up with little to look at. We have always flown
on a Saturday and always have very late flights.
PAPHOS AIRPORT review : 11 July 2008 : by Tracey Atmore
Customer Rating : 1/5
I would agree with all the previous comments made by passengers unlucky enough to experience Paphos
Airport, and would concur that the new terminal will be a blessing. However, one thing I would add -
watch out for the army of ants that inhabit the eating area opposite Gate 3. The seats were lovely
and comfy-looking so we headed there for the long wait. But before long, the floor beneath us was
overrun with ants. The airport was packed to capacity (and more!), so there was nowhere else to sit
and wait in the heat. Consequently, shoes, bags and bare feet were all consigned to the seats! And
we itched and scratched for 2 hours.
Paphos Airport by Steve Middleton
5 July 2008 Customer Rating :
Paphos airport is a shambles. Not only do you have to queue for about 4 hours outside in the heat to
check in, once you get to the departure lounge there is hardly any seating available. In our case we
got checked in quite quickly as we were at the front of the queue, but to relieve the pressure in
the departure lounge they got us on the plane, consequently we were sat on the plane for 4 hrs,
cramped up and in the heat. The whole experience spoiled what had been a lovely holiday
Paphos Airport by D Clifton
26 February 2008 Customer Rating :
I've been in and out of Paphos Airport on numerous occasions. It is no worse than my one experience
with Manchester when it comes to chaos and queues. Common sense tells you it's not possible to
process 20 coachloads of bodies simultaneously. Much the same as any airport serving package holiday
tourists. I'm not aware it makes any claims to be sophisticated - it serves it's purpose. As for
the staff - I think they do a good job.
Paphos Airport by Robin Thomson
23 October 2007 Customer Rating :
In view of the fact the Paphos area is growing at an alarming rate the airport terminal and facilities
cannot cope. Additionally, having seen the apparent superstructure of the proposed new airport
terminal which I believe is due to open late 2008 I cannot, for one moment, consider that this
terminal will be any better. It looks no larger in size than the current building. Regretfully, both
my wife and I will not be returning to this part of Cyprus in the forseable future
Paphos Airport by Peter Orcherton
9 October 2007 Customer Rating :
Departed from Paphos Airport on the above date bound for Manchester. Confirm experience of previous
reports. An absolute shambles and disgrace. It took 1.5 hours to check in and then spent further 1.5
hours queuing for security checks, snaking round the car park. Security when reached seemed
perfunctory at best when compared to say Manchester. Avoid if at all possible!
Paphos Airport by D McKay
4 October 2007 Customer Rating :
Based on my last two departures from PFO on a Wednesday in the past month, ie long queues outside in
the baking heat, discourteous staff, and poor (non existent, actually) security I can safely say that
any business I have with Cyprus is at an end, and I hope I never ever have the misfortune of setting
foot in that airport again. I doubt whether the new terminal will be any better. The previous post to
this is correct, the airport authorities should be ashamed of themselves and bear all responsibility
for people not coming back to Cyprus and supporting their economy, solely on the way they are treated.
Paphos Airport by A Bowes
6 September 2007 Customer Rating :
The management of this airport should be absolutely ashamed of themselves. Everyone stuck in a
queue snaking all the way round the building and back to the road to get through a (so-called)
security check- in blazing sunshine, around 90 degrees- young children, babies, the elderly,
wheelchair bound people - disgraceful.
Paphos Airport by S Harrison
17 August 2007 Customer Rating :
I'd heard that PFO on a Wednesday is a form of hell-on-earth. Seeing, however, is believing and it
appears all that I'd been told was true. We arrived early enough for our flight to DSA such that
check in queues were minimal and we managed to get airside fairly soon after our arrival. Departure
lounge a joke. Inadequate number of seats meant people sitting on any usable surface - floor, tables,
everything. Each time a flight was called people scrambled for the seats vacated by those who had
gone to board. I was fortunate to secure two for my elderly grandparents who were travelling with us
- how can they be expected to stand? Things got worse when departures board screen broke down so no-
one had any info on gates or boarding times. When I asked an attendant she just shrugged and said to
'listen extra hard'. However, it was evident by the number of final calls for individual passengers
that this was causing problems. Finally our flight was called and we were put in a holding area to
catch a bus to the plane. At first it seemed we would only be there a few moments but in the end we
were there for about half an hour with no AC and not enough seats to go around. Given that this is
Cyprus's second international airport, it is nothing short of a disaster. A new terminal is being
built but as one sees when taxing past the construction site it is still a long way from completion.
Paphos Airport by Dave Ayre
17 July 2007 Customer Rating :
Just returned and have to say its an absolute disaster area. Too many
flights in all at once and not enough room for all the waiting
passengers, absolute disgrace in 2007 to be treated like cattle. New
terminal being built but another 2 years yet so avoid if you can!
Paphos Airport by John Oram
1 May 2007 Customer Rating : n/a
Waiting at an airport is rarely pleasant but it can be at PFO. The
Arrivals facilities are very basic and baggage took a while to arrive
but my tour operator was very organised and it was pretty painless
outside. For the return journey we made our way to the airport
independently and had a long time to wait. However, you could sit by the
sea only 200m away or outside at a basic cafe. Check-in even in the face
of multiple Thomson flights was very quick. The security queue was long
but moved steadily. I think they're making quite an effort in the
departure lounge and I thought lunch entirely satisfactory if expensive.
There were a number of facilities and the outside seating area is very
pleasant and would be much more so if all the smokers were removed. It
seems to me that the number of transfer buses is inadequate so that when
the Thomson peak gets going it is hardly possible for them to the load
the outbounds and unload the inbounds very effectively. New building is
under construction and I am sure it will be much better but Cyprus is so
beautiful it is already worth going.
Paphos Airport by Gillian Gilbey
12 January 2007
I used Paphos airport in October when visiting my daughter who was
studying in Cyprus. It is a nightmare especially on a Wednesday with
all the charters as well as the scheduled (British Airways) which I was
on. I didn't have too long a wait for my luggage though and my pre-
booked taxi was waiting - a bonus. On my return I arrived early for
flight - was about 20th in queue for British Airways and they didn't
open check in till literally 2 hours before departure. Check in was
fine. Again it was a Wednesday and the queues for some of the charters
went out of the building. Security - a definite joke - seeing this was
after some of the new regulations had come into force and Cyprus being
part of the European Community. The two guys checking hand baggage were
busy chatting to each other and didn't look once at the security screen
which had screened luggage. My daughter returned from Paphos before
Christmas, and again Security was a joke. Bearing in mind that liquids
etc. should be in ziplock type bags in quantities of less than 100ml.
My daughter had completely forgotten about the rules and had her full
make up bag in her carry on case together with her laptop. Security let
her through without any questions about make up or making her take her
laptop out. Once through Security facilities are basic - grotty plastic
chairs to sit on, but there is an outside terrace with seating and a bar
where you can see the planes take off/land. Other facilities include a
duty free shop, souvenir shop and a cafeteria.
Paphos Airport by Tim Cole
22 September 2006
Paphos airport-10/10 for location (you can sit on the beach after check-
in if your flight is delayed), 0/10 for performance on busy days
(wednesday). Apart from the airport's small size, the biggest problem is
that virtually all passengers are bussed from the departure gates to
their plane (and the opposite on arrival) - there are no jetways and the
planes themselves are unable to park close to the terminal itself.
Coupled with the fact that there are only 3 busses, only one flight can
be loaded at once.
Paphos Airport by Howard Neal
16 September 2006
This airport seems to have reached an all time low with the parking
facility's at departures being totally taken over by the hire car
people, this airport boasts 150 parking places but last night people
were dropping off in the road because there simply was no place to park,
I note that there is a facility alongside the arrivals park for the hire
cars but it would seem that this is too far to walk, the airport should
consider a £25.00 fine for parked hire cars more than 24 hours and I am
sad to say that given this situation, they should also consider a
parking charge because this has now got out of hand and out of any kind
of control, my feeling is that if this trend continues, the airport will
lose custom as the facility's in Larnaca are far better organised and
yes there is a price to pay but at least we would get a better chance to
say goodbye to friends and relatives.
Paphos Airport by Carole Manuel
10 June 2006
People's experiences of Paphos Airport are dependant on the day/time of
arrival. Wednesdays are a nightmare - too many flights arriving /
departing consecutively, only two carousels to cope with arrivals and
frequent delays in departures. The car hire desks are facing the
passenger exit from the arrivals area, causing 'traffic jams', and
people waiting to meet friends and family are herded into the very small
cafeteria area or down at the other end of arrivals, by the toilets.
Departures are, if anything, even more chaotic and, as a long time
resident of Paphos (14 years), I can vouch for the fact that car parking
is woefully inadequate and mostly taken up by waiting hire cars. All
that said, both departures and arrivals work fairly smoothly on the less
busy days (though parking is still rarely adequate) and with the planned
improvements things should get better. Hopefully there will be no delays
to the plans and visitors and residents alike can look forward to a more
pleasant experience. Meantime, try to arrange travel on almost any day
other than Wednesday!
Paphos Airport by N Fotheringill
2 November 2005
Paphos airport suffers from the fact that Wednesday is change over day
for the vast numbers of British visitors to the island. As a result,
upwards of twenty packed charter flights arrive and depart within a four
hour period on a Wednesday afternoon. The result is a bit chaotic with
longish waits at the baggage belts in the arrivals hall and vast
overcrowding in the departure building, both landside and airside. This
can be uncomfortable in hot weather as the ventilation system struggles
to cope though it was not too bad on our visit. There are facilities in
the departure building with a small duty-free and a newsagents. There
are a couple of snack bars and an airside viewing terrace which was
nice, though this is where the smokers congregate. Outside these busy
times, the airport is perfectly adequate.
Paphos Airport by James Jefferies
29 August 2005
Paphos airport was small but it was adequate. If you get there early then the line
for check in is short. But when we got to passport control the line was going out of
the doors and down the glass wall outside. You could see a long line when you had go
to passport control. The food is ok but they need to extend. At 12-2pm there were no
and I mean NO seats available! Also getting you bags back at luggage collection was
dreadful. It took us 1.5hours to get 3 bags!
Paphos Airport by Brian Thistle
19 August 2005
Having been a regular visitor to Cyprus over the past 15 or so years, PFO has been my most
common airport of entry. New(ish) and recently extended it is growing as the inbound traffic
grows, but don't expect a huge airport with no planes. Its a small airport with many planes.
Chicken & egg you see. Anyway, its the only airport I've ever been at (no doubt there are
others) where the baggage handlers on the airside smoke while they're on the apron. A bit
third world and totally unprofessional, never mind lethal (not for the smokers - but the
potential for explosion!) which was a pity as Pafos is quite a western European type of place.
They should clamp down on this dangerous practice, and sack anyone they find smoking on the
job. Otherwise, it was OK, and nicely located right on the coastline.
Paphos Airport by John Beech
7 July 2005
What can I say - myself and my wife had a great Honeymoon whilst in Paphos but it was
just a shame it was spoilt by the airport!! We arrived from Manchester on Wednesday
afternoon and the airport seemed extremely overcrowded as we entered the luggage
collection point. They only have 2 carousels and they had 3 flights worth of luggage
coming through on each one!! Although it was busy we did soon manage to collect our
luggage and exit the airport. On our return day (a Wednesday again) we arrived at
the airport only to be told that we would have to queue outside as there was no check
in desk available yet - they hadn't finished checking in the previous tour operators
flight! We were left waiting outside the airport for approx 45mins before being
allowed in. Once we got inside we were met with the longest queue I have ever seen
(we found out later that they were trying to check in 3 different flights at the same
time). We then spent another 2 hours in the queue to check in. All the time we were
waiting all the airport staff seemed to be in a complete panic and unable to do
their jobs. Before we reached the front of the queue they were announcing final
calls for passengers on our flight - and we still hadn't checked in our suitcases!
Once we did manage to check in we were given seats apart from each other (and my wife
doesn't particularly like flying) and had to run from the check in desk through to
the departure lounge - then to the gate to catch the bus transporting us to the
aircraft. Paphos is by far the worst airport I have ever been to and I don't intend
ever flying there again - it spoilt what was otherwise a brilliant holiday.
Paphos Airport by John Mitchell
6 May 2005
Very small. Most hotels and charters change over on Wednesday so the facilities become dramatically
overcrowded. Electronic messages may change several times before settling on final gate number.
Tannoy announcements are almost inaudible.
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