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Beijing Capital Int'l Airport Passenger Reviews and BCIA Traveller Reports

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Beijing Capital Airport
3.5 Star Rating: Fair
135 reviews

 



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Beijing Capital International Airport customer review :  14 October 2014 by J Liu    (USA)

Rating : 5/10

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Recommended

If you fly a Skyteam airline through PEK, you are out of luck in that you won't get to experience Beijing's world- class Terminal 3. Instead, you must transit through dusty, tired old Terminal 2, with very limited food and shopping choices. Lounge areas for premium passengers are equally drab, with old furniture and lacklustre food. The good part is that T2 is uncrowded most of the time, since most all other airlines except Skyteam have moved to T3. Hence, there are almost no lines for check-in, security, and customs, and baggage claim is speedy. Departing international flights out of T2 will often get to enjoy a virtually deserted concourse, with the fellow passengers on your flight the only others in the building.



Beijing Capital International Airport customer review :  4 August 2014 by B Olson    (Canada)

Rating : 9/10

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Recommended

I thought Beijing airport was excellent. I speak very little Mandarin but had no problem arriving and departing the airport. Everything is in English. Had some questions and they were answered them very well. the only concern would be the Wifi. I could not get it to work. Line up for arriving was quite long at immigration but, they had all wickets open and did move the passengers through quickly. Very quick departing. Thus, no concerns. I thought Beijing was much better than most North American airports, especially American airports, customs can be very slow.



Beijing Capital International Airport customer review :  1 August 2014 by Henry Li    (China)

Rating : 10/10

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Recommended

An excellent airport with excellent services. Beautiful T3. Security is good and the queues are not too long. The air is fresh and toilets clean. Immigration had more than 10 counters in use. The first/business class lounges are clean and quiet. The airport free WiFi is fast - you need to verify using you phone number.



Beijing Capital International Airport customer review :  4 July 2014 by F Martin    (USA)

Rating : 9/10

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Recommended

A very nice airport, especially for international travel. It's huge, clean, with the times as it was built for the Olympic Games in 2008. Signs are in Chinese, English, etc. Staff is OK, and lines to check in can be long but security is prompt. Trains to and from terminals are on time and clean. For the most part, everything works well and gets you to where you need to go on time and in the most simple way. I've never really eaten there or bought items from the stores so I have no opinion of those features.



Beijing Capital International Airport customer review :  31 March 2014 by Ted Zimmerman    (Canada)

Rating : 3/10

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Recommended

Flew from YVR to PER via PEK and back. On the southbound leg we spent 7 long cold hours at T3 in the middle of the night waiting for our connection after navigating through an unnecessarily complicated transiting process. We took advantage of the 72 hour visa-free pass to Beijing on the northbound leg, and found immigration was generally efficient and staff did their best to answer our questions and guide us through the process. Security was the standard fare, and lines moved reasonably quickly. T3 is visually stunning but there are few shops and fewer restaurants contained in its cavernous halls. Despite having been built for the Olympics, this airport still invokes 70s era thinking in its design. No mass transit to or from the airport. Travellers need to take a train to access the gates. And amazingly, we had to take a bus from the gate to the tarmac to board our Air China flight despite numerous empty gates and unused bridges. Each of these links reduces efficiency and adds to travel wait times. Unacceptable for a supposedly world class airport built in the last ten years.



Beijing Capital International Airport customer review :  22 March 2014 by Thomas Riddle    (USA)

Rating : 0/10

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Recommended

The worst airport experience in almost 50 years of travel around the world. Arrived at 0200 in the morning, no food, no safe water, nobody to tell us where we were to go to catch the aircraft to the Philippines. No heat in the terminal while it was snowing outside, the ladies washroom was filthy, approx. 40 seats in a huge terminal, if you wanted to sit you sat on the cold floor. All terminal personnel claimed that they did not understand English. Had to offload our own luggage and finally when we found out that we were to wait for a bus to terminal 2, we had to load our own luggage onto the bus. Finally, when the restaurants opened at about 0800 my wife and two other ladies ordered an egg omelette and tea, waitress took $20 up front and offered no change.



Beijing Capital International Airport customer review :  17 March 2014 by D Freed    (USA)

Rating : 0/10

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Recommended

One of the least convenient international airports in the world. Enjoy the bus ride transfer from Terminals 1-3. Everyone is rude and the security is slow. Immigration is inevitably backed up too. If you can fly through Hong Kong or Shanghai or Guangzhou or Seoul.



Beijing Capital International Airport customer review :  13 February 2014 by John Kou    (USA)

Rating : 8/10

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Recommended

Overall it doesn't seem to be as bad as the reviews say. Though it's not Hong Kong or Changi, terminal 3 is large and clean. When comparing this experience to my international arrivals experiences in Newark and Chicago, Beijing takes the win. The staff seem friendlier and more organized than in the United States when it comes to immigration and security. Plus, the building and facilities are a lot cleaner than most U.S. airports.



Beijing Capital International Airport customer review :  12 February 2014 by Steven Cao    (China)

Rating : 2/10

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Recommended

Worst airport I've been to! T2 is very old and dirty, really needs to be refurbished, restaurants are all overpriced. T3 is big mess, very long walk to the boarding gate, dirty toilets, extremely rude security staff, they are just busy talking and chatting with each other, never seem to care about the long queue of passengers.



Beijing Capital International Airport customer review :  28 January 2014 by Fiona Fu    (Australia)

Rating : 8/10

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Recommended

Not too bad, perhaps the big crowds cause it to be a bit chaotic now and again. I have been in Beijing airport more than 20 times in and out, it's quite reasonable. To be honest it's better than Australia and UK.



Beijing Capital International Airport customer review :  25 January 2014 by Mel Smith    (UK)

Rating : 0/10

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Recommended

We only had an hour to transit on an Air China flight and it was a total nightmare. The queues were massive to get through immigration for transit. In fact on the way we left the airport, which was far easier than transiting. Our flight was on final call and we still had not got through immigration. A staff member was shouting our flight number and got everyone running to the other side of the airport where we were left and later told to rejoin the queue that we had just left! This delayed us further! We did make it in the end after we ran to get on the flight. It was total chaos and it is very strange that you even need to go through immigration (twice) when just transiting. The staff were very unhelpful. The airport needs some serious reorganisation and more than 2 counters open!



Beijing Capital International Airport customer review :  15 January 2014 by N Raven    (Canada)

Rating : 1/10

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Recommended

Passed through on YVR-PEK-SIN Air China flights. This place is huge, dreary, inefficient, and wreathed in a toxic smog. Had a 3-hour connection window which was almost not enough. As an international transit passenger I had to queue for a passport check and transit visa, then I got dumped into the general security screening, which was chaos. This happened on the way back, too. Both flights out of PEK were loaded using buses out to the tarmac. This when several terminal gates were available. So a big plane loaded via one stairway in the cold and smog. Not nice, and unacceptable for a big newish airport and its national carrier. Even the Air China lounge, to which I managed to get access on a 6-hour layover another time, is dreary and makeshift. Avoid this place.



Beijing Capital International Airport customer review :  14 January 2014 by L Moulton    (Indonesia)

Rating : 0/10

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Recommended

I chose to fly Air China outbound from Singapore to London Heathrow and then LHR to Bangkok. What a disgrace of an airport to a country such as China. Terminal 3 is a modern building but transiting here is a nightmare at the best of times. Immigration staff stamp transit passengers' passports even if they're not entering China yet when I got off my flight from LHR, a large Boeing 777-300ER, at least another large aircraft arrived at the same time containing many transit passengers. Despite there being at least 400 passengers, only TWO immigration counters were open. Luckily I didn't have a 1 hour connection time and wasn't one of the last passengers. Worse still there was no queue guidance systems such as 'snake' lines that have rapidly improved the situation at Bangkok Suvarnabhumi. On top of that facilities aren't great and sign-posting for facilities like money changers are poor at the best of times. Also on my flight from SIN to LHR via PEK, I had a 6 hour transit so I paid for lounge access but on the whole it was a waste of money with no western food save for tasteless sandwiches and biscuits. To sum up, China's government really needs to improve this airport and make it more foreigner friendly if it is to improve its image. Until that day comes do not transit here unless you have a long connection time of over 2 hours and even then its only worthwhile if the cost-saving is substantial.



Beijing Capital International Airport customer review :  8 January 2014 by Andre Elyanov    (Germany)

Rating : 0/10

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Recommended

Terminal 3: Huge modern building, everything is new and expensive. The Immigration transfer counters are overcrowded, only 2 counters open to serve all transit passengers. Line of 30 meters long with people waiting, even if you do not intend to visit the country you have to come through immigration and get a red stamp in your pass. Unnecessary. Immigration officers are unfriendly, putting their stamp right in the middle of the empty passport page, making it not usable any more. WiFi is only available if you have a Chinese SIM card. Very bad, in other airports your flight ticket and the passport are already enough for getting 1 hour of free WiFi, but not in Beijing. Huge Halls with many shops but only selling in Chinese currency and nowhere to see a single money exchange. Using your credit card for buying a sandwich? No, thanks!



Beijing Capital International Airport customer review :  6 January 2014 by Timo Hessling    (Germany)

Rating : 7/10

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Recommended

First trip to the new airport, very clean, lots of toilets and also charging stations for electronic devices. Because I arrived early in the morning (6am) and at night (11pm) most of the shops and bars had been closed, only Starbucks was open. Not a lot of bars or cafes, but a lot of shops. I can't understand why the shops and bars are closed when passengers still arrive or depart. I had two transfers flights, no long queues at transfer counter, customs and security control. All went very fluently. If you are arriving or depart in winter from this airport, please wear warm clothes, most parts of the airport are not heated very well, also the gangways the to the plane are freezing cold. Overall a good airport.



Beijing Capital International Airport customer review :  20 December 2013 by Mcqueen Delaney    (Singapore)

Rating : 1/10

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Recommended

Horrible experience, a long walking time needed to reach gates and still have to waste time to take the train in the departure lounge to gate. Check in counter staff were extremely rude and condescending - they banged my passport on the table, impatient as there was a long queue behind me. Took exactly 1.5 hrs just for check in and customs - way too long due to long queues and inefficient, lousy staff. Duty free shopping in Terminal 3 was nonsense, few shops and few benches for waiting. Also, airport security is so poor for a capital international hub like Beijing airport! There was no security trying to stop these illegal sales people trying to sell you luggage straps in the terminal itself before checking in. Airport is practically lifeless after 10pm - shops close, cafes shut down for the night - what kind of International airport is this?



Beijing Capital International Airport customer review :  2 December 2013 by Rita Sandoval    (USA)

Rating : 10/10

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Recommended

First trip to China and I enjoyed novelty of everything, including the airport. However, I went in the summer, so the cold described by others wasn't a problem. The shops were ok, and airport staff were pleasant. I was surprised on the way back that after going through security, etc., there was a female security officer on the actual tunnel leading a few yards away from the plane door. She searched purses, etc. of people about to board. I said, "Chinese security is very good!" and the stern faced young guard broke into a wide smile. Part of casual travel is just taking in the moment. I will be going back in January. Will be interested in comparing the experiences.



Beijing Capital International Airport customer review :  25 November 2013 by J Jensen    (USA)

Rating : 3/10

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Recommended

An airport to be avoided for transit. A completely unnecessary (and long) immigrations queue for all transit passengers, then two security checks. We were among the first to arrive at the checkpoints, at which all bags were thoroughly hand-searched. Long queues formed behind us. Our checked bags, clearly marked Priority, didn't make it to our connecting flight, even though there was plenty of time - more security issues? Will choose a less paranoid airport for international transit in the future.



Beijing Capital International Airport customer review :  12 November 2013 by Kelly Watt    (Canada)

Rating : 2/10

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Recommended

Nice looking airport, but no air conditioning and no heat. I sat for 10 hours on layover in zero degree temperatures freezing "inside" this airport in a t-shirt/jeans while all my warm clothing was transferred through to Canada via my flight from Thailand. The people are rude, the money changers charge a $10 service fee (changed $30 for lunch and I got only $20 back after fee) and overall the staff is not willing to help. I will do whatever I can to never travel through this airport again!



Beijing Capital International Airport customer review :  1 October 2013 by Andy Lin    (Canada)

Rating : 5/10

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Recommended

Good airport, but they do not have enough elevators for passengers who need to transit from the arrival floor to departure floor. The train is very crowded, the international flight arrival hall is too small and crowded. Overall, it is not a good airport, but not bad.



Beijing Capital International Airport customer review :  10 July 2013 by J Shen    (Canada)

Rating : 5/10

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Recommended

I landed at night through PEK T3 from PVG. Airport is clean and modern. It has a huge space but seems lifeless after 10pm. Not much to do at all. Some shops like Starbucks are outside the check-in hall. Airport staff are knowledgeable and willing to help.



Beijing Capital International Airport customer review :  10 July 2013 by K Yoshida    (China)

Rating : 2/10

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Recommended

I am working in Beijing, but never liked Beijing Capital airport, especially T3. It is a modern, huge facility managed by fewer-than-necessary and inefficient staff. Many seemingly impressive facilities are simply unstaffed and unused. Long queuing is a must for check-in (even with E-ticket, have to line up with paper-ticket passengers just to check luggage), no airline staff available to help you auto-check-in, though more than half of the ticket- issuing machines are out of order, or accept only Chinese national's ID not passports. Security check is time- consuming, and what I hate most is the long walk from the departure lobby to the gate. Souvenir shops all sell same things and priced 3-5 times more expensive than in the city. T1 and T2 are much smaller and quicker to go through, but the airlines using T1 and T2 are somewhat penalized for longer taxing time. Baggage handling is very slow (at least 30 minutes), and misleading (they put wrong flight number at a wrong counter, I have encountered this problem at least 3 times). During Summer, the airport often closes due to rain or other natural causes, and their dealing with passengers is just horrible. We are left to wait without any sound update for more than 4 hours. I try to avoid using T3 or flying in China at all as much as possible.



Beijing Capital International Airport customer review :  2 July 2013 by B Poon    (Hong Kong)

Rating : 5/10

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Recommended

I'd say the only plus is about terminal cleanliness - toilet is very clean, compared to most attractions in Beijing. Talking about queuing time, all pax had to pass through two security checks. The first one before check- in was fine, but it took a VERY LONG time queuing for passing through Immigration and the second security check. PEK also lacks a wide variety of shops - all shops are duty-free or shops selling luxurious goods. But I was disappointed that my plane had to queue up for over 40 mins after taxi for taking-off!



Beijing Capital International Airport customer review :  27 June 2013 by A Alorro    (USA)

Rating : 4/10

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Recommended

I don't understand why as a transit passenger you still have to pass through immigration and customs. I can understand one security check before you board the plane but 3? That is just ridiculous and this adds to the stress level of catching your connecting flight to your final destination. And to top it all off they charge you $20 per head to transport you from one gate to the next. What a rip-off this airport is.



Beijing Capital International Airport customer review :  4 June 2013 by E Wong    (Hong Kong)

Rating : 0/10

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Recommended

Just returned from a trip from HKG to CDG via PEK. Probably one of the worst airports I've been to. I was on a transfer flight and was not leaving the airport, just going from gate to gate, yet I need to get my passport stamped and go through security again. I proceed through customs. I pass through the scanner fine without it going off, but was still stopped and checked. Inside the airport, the air-conditioning is so weak that the whole airport is so stuffy. On my flight to Paris we got onto the plane fine and it left the gate as scheduled then we had to wait an hour next to the runway while the plane waited for clearance from the ATC. On the return flight to HKG again we got on the flight fine, but then "apparently" due to weather we were delayed 4 hours. We did not get to deplane so passengers just sat inside a small stuffy plane with little news on when we can depart. 4 hours passes then captain gives us good news that we leave. Then we once again move out to runway and wait here for at least another hour! I will never book another connecting flight at this airport again.



Beijing Capital International Airport customer review :  2 May 2013 by Mary Butcher    (UK)

Rating : 5/10

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Recommended

I travelled through Beijing Airport on 21st April this year. It is freezing cold so if you are travelling now, take a warm jacket as all the airport staff were wearing big coats. Whether it's normally like that I don't know but it is very cold. When on my stopover to Australia I had a shower in the hotel by gate E10 - it costs 15, 150 Yen. I nearly fell backwards but I was ready for a shower so agreed to have one. I have to say it wasn't all that good or hot but I felt better for it. Coming back on my journey I saw some free showers near one of the pagodas/temple behind Costa Coffee. As I'd only taken a small amount of money with me, the cost of the shower took half of my allowance which meant on the way back, by the time I'd bought a coffee (it's so expensive) I didn't have enough money left for some food. I was in a freezing cold airport for 6 and a half hours and ready for a meal on the plane home. The airport is spotlessly clean, immigration and shop staff all need to smile a bit more though. I would recommend this airport because of the cleanliness but would say be warm and take plenty of funds with you if you are spending quite a while there. There are lounge chairs in certain areas where you can relax and watch the planes taking off and landing.



Beijing Capital International Airport customer review :  19 April 2013 by A Newton    (UK)

Rating : 3/10

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Recommended

The most bizarre large airport I have ever transited through. on all 4 flights I had in and out of PEK, we did not use the airbridges, and were transferred by buses. Security and immigration for transit is insane, only one member of staff on the transit immigration desk for 2 full plane loads of passengers. The staff manning these points I found to be rude and abrupt. The airport was freezing cold, I saw many people walking around with big coats to try and warm up. Good thing is there was free wifi, but as a non Chinese citizen you need to take your passport to the information desk to get wifi passwords. The airport has so much potential, I do not see it as world class yet.



Beijing Capital International Airport customer review :  17 April 2013 by P Vanelli    (Italy)

Rating : 3/10

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Recommended

I often fly in and out of Beijing, mostly through T3, and I find this terminal to be most annoying. The terminal is very poorly designed, with unnecessarily long distances. What really drives me crazy is that, when you arrive you end up in a hall which is not located at the same level of ground transportation, so you must take either an elevator (there are just two of them!) or an escalator to reach the taxis / buses or the parking lot. If you have a large piece of luggage this can be quite difficult to manage. On the plus side, I have never waited too long for immigration. Baggage collection, on the other hand, is variable (up to 1 hour once, for a flight from Europe). Food choices are really limited, considering the size of this airport. I definitely prefer T2, even though it's more crowded.



Beijing Capital International Airport customer review :  15 April 2013 by J Isaksen    (Finland)

Rating : 5/10

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Recommended

The only plus here is the open space and lack of lines when arriving early morning at least. Passed through twice. Very limited places to eat. Too many empty high end stores and looking for a bottle of water was a challenge. Not aimed at International traveller needs. No co-operation between Air China staff. Speciality lines handling irregular visa travellers were there but not handled very well.



Beijing Capital International Airport customer review :  15 March 2013 by A Syed    (Australia)

Rating : 5/10

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Recommended

Good airport but staff not very efficient, especially with their level of English very poor. Check-in staff had to call about 3 or 4 members to translate from Mandarin to English, which is still not great! But other than that, great facilities, very clean and spacious. Another problem encountered is no connection to social media, in fact very limited usage of the internet. Will still visit Beijing again regardless.



Beijing Capital International Airport customer review :  2 January 2013 by Michael Pobjoy    (UK)

Rating : 2/10

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Recommended

Big, big airport, but for a modern airport disappointing. With so many docking points, why should people get off planes and face winter conditions and sardine cramped busses? Also whilst in transit why do passengers have to go through immigration and back again, and subject them to excessive baggage and body searches? Airside there was a lack of money exchanges, was unable to get any money, the potential of this airport is enormous.



Beijing Capital International Airport customer review :  28 December 2012 by G Scott    (China)

Rating : 3/10

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Recommended

For allegedly the 2nd busiest airport in the world it is probably the worst large airport I've ever been to. While there are times when check in and security queues are really short there are other times when they are ridiculously long. The constantly use buses to take you to and from the planes which is fairly outrageous for such a modern airport. The worst thing is, there is such a tiny selection of shops and restaurants and they are all vastly overpriced. I've been through Beijing Capital airport at least 30 times since T3 opened and every time end up disappointed.



Beijing Capital International Airport customer review :  10 October 2012 by B Marcus    (USA)

Rating : 5/10

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Recommended

I arrived from Hangzhou and arrived at T3. It did Not take that long to claim my bad but the taxi line was ridiculous and I waited almost 45 minutes. For a modern airport they need a better system for their taxis. I departed T3 for my United flight to Newark. I was very surprised that there was No Fast track line for Business Class passengers. Going through immigration took over 30 minutes and the line through security took another 25 minutes. There was Not a large selection of restaurants and shops. I much prefer Hong Kong, Kuala Lumpur, Singapore and Seoul airports than Beijing T3.



Beijing Capital International Airport customer review :  6 August 2012 by W Hammond    (Singapore)

Rating : 1/10

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Recommended

Perhaps the worst and most disappointing "new" airport in the world! Landed at T3 gates, took 30 mins to get through immigration, then you inexplicably have to jump on a train for 5-6 mins to get to the main terminal. The extremely few shops were closed and it was 11pm. Then stuck in an awful taxi queue for 1 hour. Overall it took me nearly 2 hours to get out of the airport, then you can add another 40 mins to the city. By the time I checked in to the hotel it was 1.30am - 2.5 hrs after touchdown! Flying out was just as bad, T3 is huge, biggest terminal I have ever seen and completely empty of anything bar check-in desks - there's nothing to do, no shops or bars or anywhere to relax and everywhere is closed by 10pm. The satellite terminal where all the departure gates are is even more desolate and so dark you can't even read a book to pass the time.



Beijing Capital International Airport customer review :  29 May 2012 by J Sung    (China)

Rating : 2/10

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Recommended

I live in Beijing and dread going to the airport and I travel 3 times a month on average. Taxi queues are messy (up till recently) and can be extremely long, especially late night. Lounge has limited service offering. Immigration line for foreigners (inbound) are extremely slow (but this is the same for almost all Chinese immigration). Baggage claim is slow. T3 is huge but there is nothing much in it (restaurants, shops, services, etc), especially at further gates. Flights are often delayed.



Beijing Capital International Airport customer review :  16 March 2012 by Josef Sonntag    (Israel)

Rating : 9/10

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Recommended

PEK-PVG, Xian-PEK, SVO-PEK, PEK-SVO. Arrivel at PEK very efficient, clean with good information, good ground services, very efficient ground service (electronic self check-in) and good restaurants.



Beijing Capital International Airport customer review :  5 January 2012 by Y Ren    (Australia)

Rating : 9/10

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Recommended

I think PEK has improved. Landed at Terminal 2 with China Southern from Hanoi and departure from Terminal 3 to Singapore. Immigration and security staff are friendly and efficient, luggage arrived quickly. Airport express train is easy to access and only takes 20 minutes to get to city. More shops opened at terminal 3, staff are friendly and helpful. Airport business lounge has plenty of food choice. Check-in and boarding are smooth, free wifi available through PEK.



Beijing Capital International Airport customer review :  10 November 2011 by D Scott    (USA)

Rating : 6/10

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Recommended

Agree with the comments on cleanliness. Disagree on some signage - not clear where you transition from domestic to international - there is a sign but you have to be looking for it. Staff English skills are hit and miss, if you ask them the same question they hear many times a day, they can handle it but the slightest deviation and they struggle but they are friendly. There is lots of walking, security is long and laborious. Had a long layover outbound and a short one on the return, my opinion is 2.5 hrs between flights is the minimum.



Beijing Capital International Airport review :  22 August 2011 by F Harvey   (UAE)

Customer Rating :  4/5

4 Star Rating   

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We had a 3hr 30mins stopover in T3 and were very impressed by this terminal. Signage was good, terminal was immaculately clean, shops were decent and there were several relaxing areas with long chairs, two 'Temples' with a small pond and a few benches. Finding an ATM was hard but there were several Bureaux de Change. The only annoyance was that we had to go through a separate immigration queue on arrival even though we had an international connecting flight outside of China.


Beijing Capital International Airport review :  21 August 2011 by L Charpentier   (France)

Customer Rating :  5/5

5 Star Rating   

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Very good impression on arrival, less than 30 mins from aircraft to taxi. Unfortunately, taxi drivers don't speak English. On departure, check in counter open 3 hrs before flight, very good, no queue at security checks or customs. duty free area - not enough shops. Quiet airport.


Beijing Capital International Airport review :  14 August 2011 by Micke Akesson   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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Newly built and looks pretty good. If you have to stay in the airport for more than an hour you will quickly become bored. Very limited in both shopping and eating. Staff are not very friendly and security is a hassle, even in transit. English speaking personnel is rare.


Beijing Capital International Airport review :  6 July 2011 by M Gill   (Canada)

Customer Rating :  3/5

3 Star Rating   

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We flew through Beijing on our way to Delhi and then back to YVR. The new terminal is big and clean. You have to walk a lot. The airport seemed deserted even at 8 pm. Limited eating facilities close to gates with no international flavour and choices. There was a small tea shop near our gate and it had one piece of cheese cake and had just ran out of milk/cream for coffee. The map showed the restaurants were 10 mins walk from my gates. I tried to use the automated phone using my credit card but the instructions were not clear and I just gave up. The terminal was cold, so were the personnel working there. Take note: I was advised at a duty free shop at YVR not to buy any alcohol because it will not be allowed to go through Beijing. It is best to buy liquor there, if you are in transit. But the choice is limited shops don't operate 24 hrs a day.


Beijing Capital International Airport review :  24 June 2011 by B Ngan   (Hong Kong)

Customer Rating :  2/5

2 Star Rating   

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So many vehicles were blocking the drop-off area at the entrance of the terminal, which was a mess. The airport offers no directory of shops and restaurants. Food selections are so limited, and none of the restaurants are charging a reasonable price. The train transferring passengers to terminal 3E shakes at departure and arrival is like a roller coaster.


Beijing Capital International Airport review :  18 May 2011 by C Craemer   (Germany)

Customer Rating :  2/5

2 Star Rating   

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The duty free shopping is ridiculous. Were there at 8 pm and none of the shops were open. The food was okay, but most of the staff don't speak English. Airport was clean, but was very cold at night. At arrival, very uncoordinated queues with Chinese staff shouting at people who were Europeans in Chinese - so that no one understood anything. If you asked them to speak English they became very rude.


Beijing Capital International Airport review :  21 April 2011 by David Gartside   (UK)

Customer Rating :  5/5

5 Star Rating   

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T2 - the 'old terminal' as our guide described it - if that's old , I'll settle for it. Clean and efficient, lots of shops for those who want such things, enough quiet corners for those who don't.


Beijing Capital International Airport review :  28 March 2011 by Joseph Schmitt   (USA)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

Facilities

I can't believe that no one has mentioned how cold it is. My wife and I had a 9 hour layover on March 21. The temperature in Beijing was about 32 degrees F and the airport did not seem much warmer. Another annoying thing is that they make you go through customs, even though you are in transit and only connecting to another flight. The signage for the transit customs seemed a little lacking - customs officials were terse. Other than the coldness and redundant customs, the airport is not too bad. The best and cheapest place to get food is the Chinese Fast Food place (the name escapes me). I think that if you want western food, you are going to pay more for it than the Chinese food. They have lounge chairs, that are good for catching some ZZZs. Just follow the signs. I've never seen these in other airports. Good Idea. They also have hot water spickets in certain locations. If you really want to eat on the cheap, they sell those Ramen type noodles in heat able containers - just add the hot water. I am giving an overall Poor rating because of the cold temperature.


Beijing Capital International Airport review :  7 March 2011 by J Singh   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I arrived in Beijing for a connecting flight to Delhi, India. I was amazed in the new Terminal 3! Very clean, modern, and great staff. It was a big walk from gate to gate, but they did have people movers and some small cars operating.


Beijing Capital International Airport review :  16 January 2011 by Y Ren   (Australia)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Immigration process was smooth both for landing and departure, officers friendly and efficient - some officers also prioritised passengers with small kids go through special lane. Luggage arrived ahead of me. Airport express train was great, no queue for taxi either. Air China business lounge was good - the suggestion for PEK is shopping, staff are not that helpful and very limited choice.



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