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Beijing Capital Int'l Airport Passenger Reviews and BCIA Traveller Reports



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Beijing Capital International Airport review :  14 January 2011 by Michael McNeel   (Canada)

Customer Rating :  1/5

1 Star Rating   

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T3 is just massive. Inside the passenger terminal there is no Starbucks, Dunkin Donuts or other western franchise. Instead, a Chinese coffee shop where they sell a tiny cup of Americano for 5 dollars. Duty free shopping was a nightmare too - poorest service I've ever had. Airport immigration? Slowest ever! I simply have no idea why this airport received 4 stars.


Beijing Capital International Airport review :  9 January 2011 by A Clemonsky   (Canada)

Customer Rating :  3/5

3 Star Rating   

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The design and structure of the airport is very similar to that of Hong Kong's Chep Lap Ko airport. The staff are quite cold and indifferent whenever they are asked a question. After immigration, more international stores (Starbucks, MacDonalds, etc) should be opened.


Beijing Capital International Airport review :  27 November 2010 by V Bhar   (India)

Customer Rating :  4/5

4 Star Rating   

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T3 is massive, possibly the largest terminal I have been in. Given its size, the distances are large and time consuming. The terminal itself is very clean, airy and well designed. Some English signage missing or confusing. Immigration both ways was fast and efficient. Luggage wait negligible. Wireless internet didn't seem to work. The retail and food options need improvement. More taxi bays required - we had to wait almost 30mins in subzero temperature to arrive at the head of the taxi queue.


Beijing Capital International Airport review :  1 November 2010 by J Drolet   (Canada)

Customer Rating :  4/5

4 Star Rating   

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T3 is huge, beautiful, clean and new although a shocking lack of amenities airside compared to HKIA for example. Getting through Immigration & Customs was smooth & officials are friendly & pleasant. I used T1 for a domestic flight to Xi'an. While it is older & smaller, it is still very clean & the staff are friendly enough. Many domestic flights board from a bus that takes you from the terminal to the plane on the tarmac so that feels like a bit of a throwback to an earlier era.


Beijing Capital International Airport review :  7 September 2010 by Peter Goldsbury   (Japan)

Customer Rating :  3/5

3 Star Rating   

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For my flight from Hiroshima via Dalian there were two pick-up areas for the baggage, one for Hiroshima and one for Dalian, but there were no signs in English for the Hiroshima baggage, so I had to go back into the immigration / customs area and start again. There was no problem with this, so I suspect that it often happens. Given the huge size of this airport, I cannot understand why planes are still parked away from the terminal and buses used to convey passengers, with the inevitable free-for-all. For the return trip I was accompanied by a Chinese guide, so the check-in procedure was very smooth. It took about five minutes, so there was no sense in having to arrive three hours before departure. I flew Business Class, so the ratings are higher.


Beijing Capital International Airport review :  20 August 2010 by F Runcie   (Canada)

Customer Rating :  2/5

2 Star Rating   

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This airport is huge and airy, with a wealth of shops in the area near the gates. Despite the presence of people movers, some distances are unnecessarily long. The hairpin turn before immigration services is a case in point, and Transfer passengers desk needs to be more clearly signposted. Perhaps most problematic about this airport is the lack of wireless internet service. It is advertised in a number of places, but never available. The information desk staff seem unable to provide assistance with this matter. One good thing about this airport is the presence of showers for use for a nominal price.


Beijing Capital International Airport review :  28 July 2010 by R Ducker   (UK)

Customer Rating :  5/5

5 Star Rating   

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We used Terminal 3 flying in from Helsinki and had no problems at all - short queues at customs and immigration, a bit of a long ride on the train to collect your luggage but a lot better then having to walk that distance. On leaving set off from hotel nearly 4 hours before the flight, but taxi journey only took 35 minutes, check-in took 10 minutes so we had a lot of time to kill for our 10:55 flight. Terminal 3 could do with some more western food outlets the one we used (a famous country & western singers eatery) the staff had a very poor command of English - apart from that a very good airport.


Beijing Capital International Airport review :  20 July 2010 by Anders Tham   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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I was in transit at the Beijing Capital Airport. First impression was the airport is huge and clean. However, there is only 1 Chinese restaurant operating there. And their service is on- par or lower than the fast-food restaurant. Before getting into the main transit hall, transit passangers (even does not entry the country) are subject to the queue of the immigration control. After that yet another baggage scanning. First many didn't understand what was needed of them (look at the web-cam for photo shoot) and this makes the officer angry. Probably those who work there has very little interest to speak English to the international transit passengers. I like the fact the airport provides power terminal for laptop and etc.


Beijing Capital International Airport review :  27 June 2010 by B Fruin   (China)

Customer Rating :  1/5

1 Star Rating   

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International Check in is not bad. They need bigger notice boards to say where your flights are checking in. A long way to go to the aircraft via a train which doesn't hold near enough people. Returning to Beijing is a absolute shambles. Clearing customs can take a long time as they don't have enough customs windows open, and you can wait forever if 3-4 flights arrive at once. Then there is the train to the baggage collection. If you have any oversize baggage you have to go miles to find it.


BEIJING CAPITAL AIRPORT review :  7 June 2010 by J Creasman   (Singapore)

Customer Rating :  1/5

1 Star Rating   

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Dim lighting and a cold feel. No interesting shops - only designer shops and duty free shops. No magazine or electronics or toys. Choice of eating is dismal - sushi or a bar or a coffee shop. Not a pleasant way to spend a few hours.


BEIJING CAPITAL AIRPORT review :  27 April 2010 by Simon Maguire   (UAE)

Customer Rating :  4/5

4 Star Rating   

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Arrived in Terminal 3 international flight. Nice bright and airy, had to wait a bit as security lines were slow, train to main terminal area where bags arrived fairly promptly on the belt. Return was great no queues at check in for Qatar flight, which is the last to leave at 2am. Terminal was fairly deserted, no queues at security either. disappointed that the duty free and most shops were already closed even though we were there at midnight. nice terminal only criticism is there is plenty of walking to be done to get from check in to gate.


BEIJING CAPITAL AIRPORT review :  7 April 2010 by K Lim   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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This review is for Terminal 3, the international terminal. Beijing Airport is a pleasant and modern airport, albeit one that feels a bit like a huge empty cavern. Free WiFi is available. However, you need to register in person at the Business Center or a few other airport locations to get a user ID and PIN code that you then need to submit via a rather user- unfriendly web page. Apart from the cumbersome activation procedure, I have no complaints about the WiFi service. The staff are generally polite and efficient, despite their limited command of English. However, there need to be more dining options within T3; currently there is little else aside from a Chinese , Pizza Hut, and a bunch of cafes. Overall, it's a nice place for catching a flight, but definitely not somewhere you'd want to linger for long at.


BEIJING CAPITAL AIRPORT review :  22 February 2010 by G Davis   (USA)

Customer Rating :  5/5

5 Star Rating   

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T3 - Lots of great shops and places to eat. The Air China Business Class lounge is the best lounge I have been in. There is a little hotel at gate E-10 (all the gates for international flights are the E gates in this terminal). It has mini rooms, with no windows, that you can rent by the hour or even overnight. Caution - when you arrive, if you are connecting internationally and already have your boarding pass or want to go rest in the hotel do not follow the crowd down the escalator after customs. This leads you out of the terminal and to baggage claim via a train. If you do accidentally get to the train just take it to the main terminal and then don't get off. It will take you back to the E terminal, where you will have to clear a new set of customs and security to get back into the gate area.


BEIJING CAPITAL AIRPORT review :  8 January 2010 by H Bond   (China)

Customer Rating :  1/5

1 Star Rating   

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Disorganized, sprawling airport that is too big to be practical. Like C Neumann, experienced, twice, the ineptness of airport information staff. There are no floor plans showing which row and number of stall holds which airline check-in desk. Aimlessly wandered in the airport looking for Continental desk. Found Info desk, gave info staff airline, flight number and time of flight. She told me "this flight does not exist," multiple times and on the third try searching on her computer found said flight to exist and directed me to the correct row--in row E (it is not alphabetical order, which would be the intuitive thing). Second time, found airport staff and asked again where is check-in desk, and she did not know despite working on the check-in floor aiding travelers. She had to radio the info desk. After multiple tries, info desk did not respond. Had to walk to info desk who did not know either, and had to look on his computer (they should really know this without resorting to looking it up). She ended up directing me to the wrong check-in desk. From check-in to gate is much too far. Besides walking long distances, it requires a shuttle ride to the gates where you must walk long distances again. Security was terrible, no organisation. People cutting lines, drifting in and out of lines. No one spoke English. Was in danger like some other travelers of missing flight due to excessive security delays. Every once in a while an airport security worker would walk by. If I had not asked in Chinese for help because my flight was leaving soon I would have missed my flight altogether (worker removed me from the line and brought to the front, cutting all the people behind me.) Was late for flight and no one bothered to radio ahead. Allot yourself at least half an hour from check-in to gate plus more for security. Airport staff has none to minimal English skills. Bad service from shop assistants prior to gate.


BEIJING CAPITAL AIRPORT review :  30 December 2009 by Y Ren   (Australia)

Customer Rating :  4/5

4 Star Rating   

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T3 is fantastic, T2 is a little bit dated but services are good. Immigration staff are friendly and efficient. heaps of shops and cafes. The only is internet, there is no free wifi services at PEK.


BEIJING CAPITAL AIRPORT review :  26 November 2009 by Bill Jones   (France)

Customer Rating :  2/5

2 Star Rating   

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Beijing Airport has a lot of superlatives and is fantastic when everything goes smoothly. I was delayed, coming on Air China from Hangzhou (bad weather in Beijing, will probably appear later in the statistics as pollution-free day) and had to catch Air China flight to Frankfurt. This flight departed just when we landed. Transfer desk is useless: they send you to ticketing, in ticketing, you have to wait in queue (whereby Chinese people do not queue, they just push you away), and when you are done with ticketing, you wait in queue (same style as before) to get accommodation. The whole procedure took almost 3 hours.


BEIJING CAPITAL AIRPORT review : 9 September 2009 : by Kostas Sapountzis

Customer Rating : 4/5

4 Star Rating

It has a good and cheap connection with the city, and although huge, it's very well organized and you can find your way easily. But due to its size you have to leave enough time for check in, gate transition etc. Among his disadvantages was the luck of proper services for disable people. If it wasn't the polite and helpful personnel I don't know how easily we could have made it. Another big disadvantage it was that the very expensive restaurants and cafe facilities. We paid 30RMB~3Eu for a plain and small sandwich and 27RMB for a small glass of juice!


BEIJING CAPITAL AIRPORT review : 31 July 2009 : by C Neuman

Customer Rating : 1/5

1 Star Rating

Had a connecting International flight in Beijing, and could not get proper directions. Airport personnel were indifferent and unhelpful, with one person even asking for money just to tell me where the Continental Airlines counter was. My son and I had a miserable and tiring time, filled a ton of forms, had to go through immigration and in again!


BEIJING CAPITAL AIRPORT review : 5 June 2009 : by A Lee

Customer Rating : 5/5

5 Star Rating

Terminal 3 is enormous, but seem a bit under-used. Had a domestic transfer with Air China from YVR to SHA via PEK and was a smooth process. Had many stops and stamps to my passport and tickets but I can honestly tell you that I had no idea what I was getting stamped or checked. Still a fairly smooth process and lot's of walking involved. I felt like I walked the whole airport just to get to my next flight! Unlike many North American airports there are not a lot of opportunities to purchase snacks or water after security. If you want food I recommend eating before proceeding through security since there is not much in the departure area. Also found it odd that for such a large airport I had to be shuttled to the plane for both of my flights. Overall a pleasant experience!


BEIJING CAPITAL AIRPORT review : 6 April 2009 : by Steve Conroy

Customer Rating : 5/5

5 Star Rating

PEK Terminal 3 is a truly remarkable building - the sheer size of the place can be quite overwhelming. For this reason, it can take a while to get from one side to the other. In my case, I took nearly 30 minutes to make my way from my Dragonair flight to immigration - and this was on a quiet Sunday morning. You will never experience overcrowding! Check-in areas are adequately signed and customs staff are efficient if not a bit dismissive. Previous comments are correct: there is not a lot in the way of eating facilities once you clear immigration for an outbound flight. Most of the shopping is for high-end duty free. However this airport gets full marks for cleanliness, ambiance and efficiency. Overall, a very good airport.


BEIJING CAPITAL AIRPORT review : 10 March 2009 : by R Pontida

Customer Rating : 4/5

4 Star Rating

Transportation to/from the airport is cheap both by bus, express train and taxi. Terminal 2 seems like a low-cost terminal and waiting lines are usually long for those flying economy. And a lot of flights depart a bit late. But Terminal 3 is a piece of art. It's huge and from the inside it's really beautiful. As stated by P Smith it's also vastly underused which means I never had to wait, was it for immigration, security check or anything else. You have free power outlets for your laptop with free Wi-Fi, like in Incheon for example but, in my opinion, with better natural lighting (although with no signs).


BEIJING CAPITAL AIRPORT review : 3 March 2009 : by P Smith

Customer Rating : 3/5

3 Star Rating

Beijing Capital is the most ridiculously oversized airport I have every seen. It is a political monument more than an airport. On the positive side, you will never feel crowded out. On the negative side, there is almost nowhere to eat (including the airline lounges which are sub par) and you better leave 20 minutes to get to your gate.


BEIJING CAPITAL AIRPORT review : 16 February 2009 : by M Bates

Customer Rating : 3/5

3 Star Rating

The new Beijing Capital Terminal 3 is architecturally fantastic, especially from the air. The check-in area is huge and not too crowded and generally easy to navigate and I have always found the check-in process to be reasonably smooth whether for domestic or international flights. However, things go downhill from there. Although the check-in area is huge all the passengers are congregated into one smallish area for access to the gates. Domestic passengers have it easy in that once through the security check the gates are right there in the same building as the ground side area. But, as in the old terminals at this airport, it seems like the airport authority likes to bus as many passengers as possible to remote stands which is simply ridiculous in a modern airport. It is even more ridiculous when you are on the bus looking at the airport with most of the gates unoccupied and all the planes parked a mile or so away on remote stands. I have travelled on domestic flights through this terminal eight times since it opened last year and only once have been to a proper gate. As for the international passengers, all have to go down two escalators to a train that is often broken. You then get transported out to the furthest of the three buildings at the end of the dragon (the intermediate building is not in operation yet) where you then immediately go into the passport control and tiny queuing areas for security. Once through into the airside terminal be sure to have a jacket as it is always about 10C in that building. There are lots of glitzy shops to spend money in but almost nowhere to eat. For such a grand project there are so many small problems with this airport that could have been fixed with just a little thought. Regardless of this, it is still 100 times better than the two other decrepit terminals at this airport.


BEIJING CAPITAL AIRPORT review : 28 December 2008 : by Mark Bickerton

Customer Rating : 5/5

5 Star Rating

T3 is fantastic! Huge, beautiful and well organised, it puts many other major airports to shame. There are places where you can sit quietly and relax, which is actually what I prefer to do at an airport rather than eating or shopping.


BEIJING CAPITAL AIRPORT review : 24 December 2008 : by S Manniex

Customer Rating : 3/5

3 Star Rating

This review is for Beijing Capital Airport's Terminal 3. The new and ultra modern terminal 3 would be much better if it had free wifi internet access. It is possible to access a hot spot however it isn't free, it requires a Chinese mobile phone number, and the login page is displayed only in Mandarin. The information desk staff need to speak and understand decent English (because it's an international airport after all), and also need to know exactly which facilities are available in which locations. A better selection of shops that cater to those of us on a budget is required - for example convenience stores stocking everyday items at everyday prices not just expensive tourist junk. Travellers from western countries like to eat things other than McDonalds, KFC and Burger King. Please provide some healthy western options.


BEIJING CAPITAL AIRPORT review : 7 November 2008 : by C Tin

Customer Rating : 5/5

5 Star Rating

T3 basically a newer chinese version of HK int'l. HUGE airport, long walks to gates though. But everything clearly labeled in English. Immigration a breeze, no lines both times, and they actually are nice at the airport. Quite a shock. Train a little inconvenient and it doesn't come that often, but all in all very impressive for China as I've flown into a bunch of chinese airports.




 
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