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Portland International Airport
6.7 out of 10  6.7 out of 10
31 reviews

 



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PORTLAND INTERNATIONAL AIRPORT customer review :  6 October 2014 by Derek Salter    (South Africa)

Rating : 10/10

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Recommended

Charming airport with great staff. Small but spacious. Easy check in and quick security controls - I was TSA pre-checked so this helped. Good selection of restaurants and plenty of seats at waiting areas. Good views out of airport too.



PORTLAND INTERNATIONAL AIRPORT customer review :  29 September 2014 by M Atkinson    (USA)

Rating : 5/10

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Recommended

There's a lot of bad and good to say about Portland International Airport. First the good: PDX has a lot of restaurants and shops to visit. Prices aren't too outrageous and it feels organized and easy to navigate. I've read a lot of complaints about the TSA in Portland but I've experienced very few problems, especially compared to other airports. The lines usually move fast and they don't make me remove all my liquids from my luggage, which some airports do. Now the bad: the pick up for PDX is a mess. It doesn't need to be, but it really is. First of all is the smoking problem. Everywhere along the pick up line are signs that say "No Smoking." There is a designated smoking area at the very start of the line where cars come in. However, whenever I'm at PDX, there are smokers standing all over the place in any location along pick up. I have yet to see PDX enforce them. The second issue with pick up is that there are signs posted everywhere asking people to not wait. That's why there is a very useful, easy to find, cellphone waiting area nearby. However, often the pick up lane will be entirely blocked with parked cars who are still waiting for people to get out of baggage claim or off their flights. I've watched multiple cars sit in the same spot for over fifteen minutes while the drivers played on their cell phones. On many occasions I've picked up and been picked up at this airport and if anything, I've always seen cars blocking the entire pick up line with no one in sight to pick up. There was no one to enforce the many signs stating this was illegal. It's been a problem several times which is why I'm finally writing about it. Weekends are the worst and I usually try to avoid that, but sometimes that's impossible. Let's use common sense, PDX! I can understand giving people a few minutes so the person being picked up can run to the car from wherever they were waiting outside and drop their luggage in the trunk, but anything over five minutes to fifteen plus minutes is ridiculous.



PORTLAND INTERNATIONAL AIRPORT customer review :  7 July 2014 by Marty Johnson    (USA)

Rating : 10/10

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Recommended

I cannot say enough good things about PDX. The ticketing lobby is open and airy. The boarding gate concourses are well maintained with ample room to relax a bit. Food and shopping options offer typical products of the Pacific Northwest. My only complaint would be about the United Express and Alaska/Horizon regional boarding areas. They are crowded, noisy and in the winter cold. I was so impressed this time with the professionalism of the customs, immigration and agriculture inspectors. They were friendly, personable and helpful. One feature I really liked was the presence of "Ask Me" persons who stand by at strategic places and can help with just about any question. International travelers may find the shuttle bus around to the main terminal from the customs area a bit trying. Here's hoping they can get that changed up soon. There are even musicians at times in each of the terminals playing pianos and guitars. Nice. Maybe rocking chairs could be added ala airports in the South.



PORTLAND INTERNATIONAL AIRPORT customer review :  4 July 2014 by F Martin    (USA)

Rating : 10/10

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Recommended

My favorite airport that I've been to in the US. Clean, organized, good amenities, clean and functional bathrooms, friendly employees, nice waiting areas, etc. Pick up and drop off is a breeze. It gets me where I need to go and offers me the services and good I need. Pretty simple.



PORTLAND INTERNATIONAL AIRPORT customer review :  8 April 2014 by Jerry Wallace    (USA)

Rating : 4/10

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Recommended

I fly frequently through PDX, sometimes several times per month depending upon where my current workplace is located. Pick-up and drop-off has never been a problem as long as one does so efficiently, and if not then expect the traffic patrol to move you along. TSA is another matter. I am under medical orders to not use the scanner screens so must have pat-downs each flight. When I inform TSA that I cannot go through the scanner due to the medical conditions they are invariably rude and frequently leave me standing for several minutes. I work in an industry where I frequently test positive for certain chemical combinations which further puts the wind up in them, even though I carry all the proper credentials and in all likelihood have had a more extensive background check to work in my industry than they do in theirs. I establish my credentials and usually have to demand a superior to handle the questioning and pat-down, which makes the process longer but more civil. In short, there is too much of the them-versus-us attitude from TSA. Other amenities are reasonable, the toilet facilities are superior in cleanliness to most airports, but the bars are irritating, demanding identification-proof of age from those of us past 50 for a drink. Nonsense. In short, PDX has both positives and negatives, much like most airports, access is good from the freeway, the traffic jam is TSA.



PORTLAND INTERNATIONAL AIRPORT customer review :  21 May 2013 by D Cassius    (Netherlands)

Rating : 9/10

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Recommended

Arrived here on an international flight from AMS connecting to a US domestic flight. Immigration and customs fast and efficient. Was outside the terminal within 20 mins from deplaning. Security screening for domestic connection well organized, efficient and quick. The most friendly and courteous TSA officers I've seen in a US airport.



PORTLAND INTERNATIONAL AIRPORT customer review :  19 March 2013 by S Koenig    (Brazil)

Rating : 8/10

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Recommended

Arrived and departed on domestic flights, so can't comment on facilities for Immigration and Customs. Airport is clean and fairly modern. My only complaints are the long walks needed to get from gates to the area for luggage, etc., and the complicated paths one must take to get from the rental car area (in one of the parking structures) to the main terminal. Lots of airport hotels, though noise can be a problem. Not a large array of eateries, but you can do fairly well in terms of both food and drink while waiting for a flight.



PORTLAND INTERNATIONAL AIRPORT customer review :  7 March 2012 by G Yoshimoto    (USA)

Rating : 9/10

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Recommended

The has to be the most effective, efficient and user friendly airport in the US. The TSA set up is spacious and quick. Never long waits and they appear to be genuinely interested in customer service. Shops and restaurants are all reasonably priced. The quality of the food is excellent as well. Access into and out of, parking both long and short term is convenient and simple. There are also on site car rental spaces as well, no crowded buses to get to an off-site location.



PORTLAND INTERNATIONAL AIRPORT customer review :  22 December 2010 by D Sharples   (USA)

Customer Rating :  1/5

1 Star Rating   

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Worst experience picking up a passenger ever. I am partially handicapped and have the blue sticker with me in my car, and I always try to pick up passengers in the handicapped zone at PDX (what a joke that turned out to be) since I move rather slowly esp. after having sat in the drivers seat for a while. Yesterday, after being called from the cell-phone waiting area, I went to meet my party at the handicapped loading zone right next to the Delta / Horizon zone, put my handicap sticker in plain view in the front window, and before I could even finish pulling over and popping open the trunk, I was verbally assaulted by an unbelievably obnoxious meter maid demanding that I move on. She didn't even give me a chance to explain that I was picking up my passenger, and immediately plunked herself in front of my car and began writing a $70 ticket! My passenger was loading her bags in the trunk and got in no more than 60 seconds later and couldn't understand why this woman was behaving so outrageously. My advice - avoid this place like the plague.


PORTLAND INTERNATIONAL AIRPORT customer review :  14 July 2010 by S Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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We arrived at this airport, but cannot comment on departure facilities. While it was nice to have the consolidated rental car facility near the terminal, with no shuttle bus required, finding the correct entrance was a bit confusing. As noted, having a light rail station adjacent to the station is a definite plus (about 45 min to the area of downtown where we were staying), though we had so many bags we did not use it. Although I had read that taxis to downtown cost about $30, we were told at the airport they would cost about $45, and so used one of the shuttle vans, costing about $14 per person (usable for downtown only). There are several hotels, and shopping malls, near the airport. I agree that the road immediately in front of the terminal is crowded and chaotic. Use caution when talking out to the center island for courtesy vans (eg. for hotels).


PORTLAND INTERNATIONAL AIRPORT customer review :  19 March 2010 by G Yee   (Canada)

Customer Rating :  3/5

3 Star Rating   

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Connected through PDX enroute to Canada and was disappointed to find no duty free stores in the airport. It's the first time I've seen this at an international airport and definitely something they need to improve upon! Next time I'll be connecting through Seattle.


PORTLAND INTERNATIONAL AIRPORT customer review :  7 February 2010 by Ronald Sampson   (USA)

Customer Rating :  1/5

1 Star Rating   

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Absolutely horrible! Do not try to drop somebody off at curbside. It's a cluster mess. The airport still uses a 1930s era design- essentially the dropoff for all airlines is in the same spot. Eeeeks! Worse, because it just can't handle the volume of cars and passengers, they have traffic cops running around handing out $70 parking tickets like candy. I travel alot- PDX is the worst with this in the entire country. Get out of the drivers door, the meter maid is at the ready, runs up, stands in front of your car so you can't drive away and writes you a parking ticket. Shakedown!! When you try to explain you were just helping your passenger with their bags, they'll rudely argue that you are parked, and the signs say no parking. Unbelievable! Also, don't take a cab from PDX airport downtown- the meter rates are breathtaking- you'll hit $12 before you even get off airport property (about 1/2 mile). Lastly, take your food in through security- the gate areas are small, under-developed and over crowded. What an absolute mess- Portland, grow up!


PORTLAND INTERNATIONAL AIRPORT customer review : 24 July 2009 by C Brazier

Customer Rating : 5/5

5 Star Rating

I live in Portland and fly out of PDX a couple times a year. TSA have always been nice to me. They have never lost my bags, which I cant say for many other places. I love all the food choices and easy to read signs.


PORTLAND INTERNATIONAL AIRPORT customer review : 13 July 2008 by A Maier

Customer Rating : 3/5

3 Star Rating

I connected through PDX on my way from FRA to YVR. Overall, as far as US airports go, PDX is quite nice. There are big airy atriums in the security area, which gives it a much more open feel that then the claustrophobic low ceilings of many US airports. PDX is quieter, newer and nicer than SEA, where I connected on my departure. However, my BIG complaint with Portland Airport? No duty free at all! I was connecting from Germany to Canada, and was counting on there being duty free in PDX, and was surprised to find absolutely none.


PORTLAND INTERNATIONAL AIRPORT customer review : 10 June 2008 : by Chu Yeow

Customer Rating : 4/5

4 Star Rating

Love the free wifi and the Tri Met connecting the airport to downtown Portland (only for $2.05 too), but a pretty plain airport otherwise. The TSA staff were sometimes rude which isn't much to say since they are generally all work and low on courtesy everywhere in the US anyway.


Portland Int'l Airport review by V Ayala

28 May 2008   Customer Rating : 1 Star Rating

I live in Portland, and I find the airport nice, with many restaurants and shops. However, I find the TSA to consistently be rude. On my last flight from Portland, I had a broken knee and was unable to walk. I was stopped at security because my metal leg brace set off the metal detector, and I was searched for 40 minutes. I was only able to catch my plane as I continued to plead with them that I was about to miss my plane and I was in no condition to run to the gate. I was the last person onboard, and I lost my seat, so I had to hold my broken knee in the middle seat for 5.5 hours. The Portland TSA simply chose to harrass me. I have had many experiences in this airport that have been fine, but based on this experience when I was disabled, I would only give this airport a one star rating.


Portland Int'l Airport review by J Butler

21 May 2008   Customer Rating : 3 Star Rating

I would give PDX a five star rating if there weren't so many problems with the TSA staff here. I've flown in and out of PDX about a dozen times, and PDX is easy to get in and out of, easy to meet up with pre-arranged car service and the retail and restaurants are surprisingly diverse for an airport of its size. I travel a lot, through many airports, including all three NY airports, and the PDX TSA staff is out of character for Oregon - aggressive, poorly managed and obnoxious. My checked bag is opened by TSA virtually every time I've left from there, my ID is scrutinized with loupes (it once took ten minutes for two TSA agents to find whatever they were looking for on my driver's license), and they are generally slow and procedure laden. I recently saw a TSA agent grab the lapel of a jacket worn by a Mexican woman who did not speak English and yell at her to take it off. I saw another TSA agent insist on taking away a walker from an elderly woman who obviously needed it to pass it through the X-ray machine. One TSA agent grabbed the laptop in my hands as I was putting it into a plastic bin for screening. I held onto it, and he was incensed. He then had his friend at the X-ray machine single me out for a hand check of my bag. The original "grabber" then played out the hand check for a half hour, in an attempt to make me miss my flight.

Portland Int'l Airport review by D Brock

14 March 2008   Customer Rating : 5 Star Rating

PDX is my home airport. As with others, excellent points are: manageable size and layout, shopping (interesting shops and food, no state sales tax, and airport does a good job at enforcing "same prices as in town" policy), connection to MAX light-rail right at the terminal. In addition, I'll add that they do lots of nice musical promotions throughout the year: live music at various places, both inside and outside of security. International connections are growing: NW to NRT and soon to AMS, LH to FRA; transcon flights increasing as well. Often-slow baggage delivery is my only complaint, and yes, having to take checked bags from check-in counter to CTX machine is minor irritant as well. Still, small price to pay for an otherwise great operation!

Portland Int'l Airport review by T Porter

19 November 2007   Customer Rating : 5 Star Rating

As a Southern Californian, I consider PDX to be the Anti-LAX. Unlike LAX - PDX is clean, bright, modern, efficient, spacious and pleasant. The shopping and dining options in the mall connecting all concourses are among the most unique of US airports with lots of regional offerings instead of national chains. It's not a huge airport, but rather a mid-sized airport for a mid-sized city. But just like Portland itself, the airport is a gem. Did I mention how clean and sparkling PDX is? The modern MAX light rail line from the terminal into downtown and suburbs is a bonus, and such a rarity in America. The only downside is that PDX is not the mega-hub that Seattle or San Fran is, and so you sometimes have a hard time finding non-stop flights for transcon or overseas destinations. But overall, PDX is one of America's most pleasant and manageable airports to spend time in.

Portland Int'l Airport review by J Locicero

20 June 2007   Customer Rating : 4 Star Rating

De-boarding was quick and efficient. The terminal was airy and almost eerily empty - just one sleepy guard near the exit! On the way home Sun evening, I took the light-rail MAX train to the airport from downtown Portland. It's about a half hour and goes through some interesting neighborhoods. This is a rarity for American airports and especially one as small as this, but it very easy and only costs $1.50. Again, the terminal was quiet and security was brisk. The selection of shops & restaurants was a bit underwhelming, but I found everything I needed (magazine, gourmet pizza, oregon wine). I think calling this airport an "architectural masterpiece" is a bit of a stretch, but all-in-all, a well-designed and hassle-free airport. Can't wait to do it again!

Portland Int'l Airport review by Gregg Hillier

14 June 2007   Customer Rating : 5 Star Rating

PDX is a great airport in most respects: the lines move quickly, there are separate security lines for Seattle-shuttle and Elite Frequent Fliers, there is a good choice of food, and the vast expanse of glass and skylights are great. Considering that Delta abandoned their hub here in 2001 the Airport did'nt fall apart but instead recruited Lufthansa, an NWA nonstop to Tokyo, and Alaska Airlines continues to grow PDX into a small hub. Now the negatives: when checking bags you must get them tagged at the ticket counter and then lug them to a TSA checkpoint, which is sometimes far away. Worse is the baggage claim - it takes an eternity for your bags to appear on the belt - no matter which airline your are flying.

Portland Int'l Airport review by Sean Gavineau

24 March 2007   Customer Rating : n/a

PDX, Portland International Airort, is a stress free airport through which to transit. The lines are relatively short, and fast moving. Staff and the public at large, are all very pleasant, indeed. The terminal is straight forward, with a one trip through security screening, that allows you complete freedom to stoll around the terminal concourses. This feature is especially appreciated when changing concourses to catch connecting flights. There is a wide selection of food choices. Inside the terminal is the Oregon Marketplace, a veritable mini mall, offering a wide array of quality shops and travel services. And, believe it or not, the shops are governed by the airport management, so that they are not allowed to charge higher prices than their retail counterparts outside the airport. And, to put a little icing on the cake, Oregon does NOT have a sales tax, so the price you see marked on the merchandise is the actual price you pay! Try PDX; I think you'll like it.

Portland Int'l Airport review by Lisa Young
7 April 2006

Prior to flying through Portland a month ago I had heard how "strict" the security was in that airport. Yes, security was stricter. Various stages of check-in did show to have a tighter security, more than other airports. They were also extremely courteous, professional, and very efficient. Exactly how it should be! Portland Airport was much larger than I had expected however, the ease of movement in the terminals made it easy to navigate around. All in all, it was one of the best run airports I have travelled in!

Portland Int'l Airport review by Brian McLaughlin
16 October 2005

Finally glad they finished construction at PDX long enough for me to enjoy using it. Currently based out of CVG, I am kind of picky about airports, but as an ex PDX resident I am proud of what they've done. The fern-overgrown carpark is derivative (did they steal the idea from MCO?) but the large protective canopy over the arrival/departure zone is the most practical architectural gem among US airports. PDX originated reasonable shopping at airports in the early 1980s and their collection has only gotten more eclectic since then. While the Terminal D-E departure hall -- meant to be a grand space -- is now podged with security equipment, it's hardly packed out: traffic moves quickly for almost all flights. Unlike other airports, Skyteam (and most other) silver elites get the priority queue at security regardless of fare -- a real plus in my book. Airside, the best choices are Coffee People, Widmer's Brewery and Northwest Travel Mart.

Portland Int'l Airport review by Stefan Paetow
12 July 2005

Easy to get into, easy to get out of, well-organised, friendly, straight-forward, just the way I like my airports! Staff are courteous throughout, gate-side security control was very apologetic about the inconvenience. Will definitely fly into this airport again if I can.

Portland Int'l Airport review by Bob Barker
5 July 2005

PDX is a most efficent, pleasant and user friendly airport. The terminal is an architectual masterpiece. More international and tran continential flights would be nice though. Alaska, Portlands primary airline (PDX it one of it's hubs) has practically dumped PDX and has not added any trans continential flights that have been added to SEA.


Portland Int'l Airport review by Mark Price

8 January 2005

What a beautiful airport!! Well designed, pleasant to move around, generally helpful staff, good food outlets, excellent parking close by, nothing but praise for the management of this facility. Absolutely superb!


Portland Int'l Airport review by M Devor

26 August 2003

Just flew into PDX. It is a great airport. Spacious, comfortable, outstanding shopping, but more so the staff are friendly. It is a user friendly airport and a joy to use. I love the shopping mall between the concourses. No sales taxes in Oregon makes everything more attractive. The one improvement: they need an airside connection between the concourses so that we don't have to undergo the hell of security if changing planes. I am ok to strip down and endure it once on a trip, but now I desire to avoid having to undergo the TSA's rigamore any more than I have to. Other than that, fantastic airport. Nice Sheraton on site and good light rail service to Portland.


Portland Int'l Airport review by Kevin Chan

28 June 2003

Portland International is a great airport for its size. The terminal is well lit & airy while there is a decent selection of shops & restaurants, both national & local retailers. The only complaint I have about PDX is the lack of clocks in the airport. You'd figure an airport would have loads of time telling devices.


Portland Int'l Airport review by C Rust

27 April 2003

Portland International Airport, also known as PDX, is a wonderful airport. The City of Portland is beautiful in the summer and still beautiful in the winter when it rains. There are a lot of misconceptions about Portland. It rains more in Seattle, Atlanta, Houston, and Baltimore so Portland is not the wettest city in the US. Portland has a great variety of aircraft and airlines that fly into Portland. We get every type of Boeing except for the 777 and 717. 747's fly in everyday, and so does the A-340 on Lufthansa. PDX has 3 International Airlines and 4 Airlines that fly passengers internationally. They include Lufhtansa, Mexicana, Air Canada Jazz, and Horizon. 


Portland Int'l Airport review by P Cox

09 August 2002

Portland International Airport (PDX) is an efficient, medium sized facility with lots of light for dreary Pacific Northwest winters. Nice business class lounges, particularly the Delta, United lounges. A relatively new light rail run to downtown, which takes less than 40 minutes, is a great alternative to taxis and limousines. Great shopping along all of the 4 primary concourses, with a city ordinance that prohibits shops from charging more than main street prices. The best thing is that Oregon has no VAT or sales taxes - great for out of town businessmen and guests.









 


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