Portland International Airport Passenger Reviews and Traveller Reports
PORTLAND INTERNATIONAL AIRPORT customer review : 7 July 2014 by Marty Johnson (USA)|
Rating : 10/10
I cannot say enough good things about PDX. The ticketing lobby is open and airy. The boarding gate concourses
are well maintained with ample room to relax a bit. Food and shopping options offer typical products of the
Pacific Northwest. My only complaint would be about the United Express and Alaska/Horizon regional boarding
areas. They are crowded, noisy and in the winter cold. I was so impressed this time with the professionalism of
the customs, immigration and agriculture inspectors. They were friendly, personable and helpful. One feature I
really liked was the presence of "Ask Me" persons who stand by at strategic places and can help with just about
any question. International travelers may find the shuttle bus around to the main terminal from the customs area a
bit trying. Here's hoping they can get that changed up soon. There are even musicians at times in each of the
terminals playing pianos and guitars. Nice. Maybe rocking chairs could be added ala airports in the South.
PORTLAND INTERNATIONAL AIRPORT customer review : 4 July 2014 by F Martin (USA)|
Rating : 10/10
My favorite airport that I've been to in the US. Clean, organized, good amenities, clean and functional bathrooms,
friendly employees, nice waiting areas, etc. Pick up and drop off is a breeze. It gets me where I need to go and
offers me the services and good I need. Pretty simple.
PORTLAND INTERNATIONAL AIRPORT customer review : 8 April 2014 by Jerry Wallace (USA)|
Rating : 4/10
I fly frequently through PDX, sometimes several times per month depending upon where my current workplace is
located. Pick-up and drop-off has never been a problem as long as one does so efficiently, and if not then expect
the traffic patrol to move you along. TSA is another matter. I am under medical orders to not use the scanner
screens so must have pat-downs each flight. When I inform TSA that I cannot go through the scanner due to the
medical conditions they are invariably rude and frequently leave me standing for several minutes. I work in an
industry where I frequently test positive for certain chemical combinations which further puts the wind up in
them, even though I carry all the proper credentials and in all likelihood have had a more extensive background
check to work in my industry than they do in theirs. I establish my credentials and usually have to demand a
superior to handle the questioning and pat-down, which makes the process longer but more civil. In short, there
is too much of the them-versus-us attitude from TSA. Other amenities are reasonable, the toilet facilities are
superior in cleanliness to most airports, but the bars are irritating, demanding identification-proof of age from
those of us past 50 for a drink. Nonsense. In short, PDX has both positives and negatives, much like most
airports, access is good from the freeway, the traffic jam is TSA.
PORTLAND INTERNATIONAL AIRPORT customer review : 21 May 2013 by D Cassius (Netherlands)|
Rating : 9/10
Arrived here on an international flight from AMS connecting to a US domestic flight. Immigration and customs fast
and efficient. Was outside the terminal within 20 mins from deplaning. Security screening for domestic connection
well organized, efficient and quick. The most friendly and courteous TSA officers I've seen in a US airport.
PORTLAND INTERNATIONAL AIRPORT customer review : 19 March 2013 by S Koenig (Brazil)|
Rating : 8/10
Arrived and departed on domestic flights, so can't comment on facilities for Immigration and Customs. Airport
is clean and fairly modern. My only complaints are the long walks needed to get from gates to the area for
luggage, etc., and the complicated paths one must take to get from the rental car area (in one of the parking
structures) to the main terminal. Lots of airport hotels, though noise can be a problem. Not a large array of
eateries, but you can do fairly well in terms of both food and drink while waiting for a flight.
PORTLAND INTERNATIONAL AIRPORT customer review : 7 March 2012 by G Yoshimoto (USA)|
Rating : 9/10
The has to be the most effective, efficient and user friendly airport in the US. The TSA set up is spacious and
quick. Never long waits and they appear to be genuinely interested in customer service. Shops and
restaurants are all reasonably priced. The quality of the food is excellent as well. Access into and out of,
parking both long and short term is convenient and simple. There are also on site car rental spaces as well,
no crowded buses to get to an off-site location.
PORTLAND INTERNATIONAL AIRPORT customer review : 22 December 2010 by D Sharples (USA)
Customer Rating : 1/5
Worst experience picking up a passenger ever. I am partially handicapped and have the blue
sticker with me in my car, and I always try to pick up passengers in the handicapped zone at
PDX (what a joke that turned out to be) since I move rather slowly esp. after having sat in
the drivers seat for a while. Yesterday, after being called from the cell-phone waiting area,
I went to meet my party at the handicapped loading zone right next to the Delta / Horizon
zone, put my handicap sticker in plain view in the front window, and before I could even
finish pulling over and popping open the trunk, I was verbally assaulted by an unbelievably
obnoxious meter maid demanding that I move on. She didn't even give me a chance to explain
that I was picking up my passenger, and immediately plunked herself in front of my car and
began writing a $70 ticket! My passenger was loading her bags in the trunk and got in no more
than 60 seconds later and couldn't understand why this woman was behaving so outrageously. My
advice - avoid this place like the plague.
PORTLAND INTERNATIONAL AIRPORT customer review : 14 July 2010 by S Koenig (Brazil)
Customer Rating : 4/5
We arrived at this airport, but cannot comment on departure facilities. While it was nice to
have the consolidated rental car facility near the terminal, with no shuttle bus required,
finding the correct entrance was a bit confusing. As noted, having a light rail station
adjacent to the station is a definite plus (about 45 min to the area of downtown where we were
staying), though we had so many bags we did not use it. Although I had read that taxis to
downtown cost about $30, we were told at the airport they would cost about $45, and so used
one of the shuttle vans, costing about $14 per person (usable for downtown only). There are
several hotels, and shopping malls, near the airport. I agree that the road immediately in
front of the terminal is crowded and chaotic. Use caution when talking out to the center
island for courtesy vans (eg. for hotels).
PORTLAND INTERNATIONAL AIRPORT customer review : 19 March 2010 by G Yee (Canada)
Customer Rating : 3/5
Connected through PDX enroute to Canada and was disappointed to find no duty free stores in
the airport. It's the first time I've seen this at an international airport and definitely
something they need to improve upon! Next time I'll be connecting through Seattle.
PORTLAND INTERNATIONAL AIRPORT customer review : 7 February 2010 by Ronald Sampson (USA)
Customer Rating : 1/5
Absolutely horrible! Do not try to drop somebody off at curbside. It's a cluster mess. The
airport still uses a 1930s era design- essentially the dropoff for all airlines is in the same
spot. Eeeeks! Worse, because it just can't handle the volume of cars and passengers, they
have traffic cops running around handing out $70 parking tickets like candy. I travel alot-
PDX is the worst with this in the entire country. Get out of the drivers door, the meter maid
is at the ready, runs up, stands in front of your car so you can't drive away and writes you a
parking ticket. Shakedown!! When you try to explain you were just helping your passenger with
their bags, they'll rudely argue that you are parked, and the signs say no parking.
Unbelievable! Also, don't take a cab from PDX airport downtown- the meter rates are
breathtaking- you'll hit $12 before you even get off airport property (about 1/2 mile).
Lastly, take your food in through security- the gate areas are small, under-developed and over
crowded. What an absolute mess- Portland, grow up!
PORTLAND INTERNATIONAL AIRPORT customer review : 24 July 2009 by C Brazier
Customer Rating : 5/5
I live in Portland and fly out of PDX a couple times a year. TSA have always been nice to me.
They have never lost my bags, which I cant say for many other places. I love all the food
choices and easy to read signs.
PORTLAND INTERNATIONAL AIRPORT customer review : 13 July 2008 by A Maier
Customer Rating : 3/5
I connected through PDX on my way from FRA to YVR. Overall, as far as US airports go, PDX is
quite nice. There are big airy atriums in the security area, which gives it a much more open
feel that then the claustrophobic low ceilings of many US airports. PDX is quieter, newer and
nicer than SEA, where I connected on my departure. However, my BIG complaint with Portland
Airport? No duty free at all! I was connecting from Germany to Canada, and was counting on
there being duty free in PDX, and was surprised to find absolutely none.
PORTLAND INTERNATIONAL AIRPORT customer review : 10 June 2008 : by Chu Yeow
Customer Rating : 4/5
Love the free wifi and the Tri Met connecting the airport to downtown Portland (only for $2.05 too),
but a pretty plain airport otherwise. The TSA staff were sometimes rude which isn't much to say
since they are generally all work and low on courtesy everywhere in the US anyway.
Portland Int'l Airport review by V Ayala
28 May 2008 Customer Rating :
I live in Portland, and I find the airport nice, with many restaurants and shops. However, I find
the TSA to consistently be rude. On my last flight from Portland, I had a broken knee and was
unable to walk. I was stopped at security because my metal leg brace set off the metal detector,
and I was searched for 40 minutes. I was only able to catch my plane as I continued to plead with
them that I was about to miss my plane and I was in no condition to run to the gate. I was the last
person onboard, and I lost my seat, so I had to hold my broken knee in the middle seat for 5.5
hours. The Portland TSA simply chose to harrass me. I have had many experiences in this airport
that have been fine, but based on this experience when I was disabled, I would only give this
airport a one star rating.
Portland Int'l Airport review by J Butler
21 May 2008 Customer Rating :
I would give PDX a five star rating if there weren't so many problems with the TSA staff here. I've
flown in and out of PDX about a dozen times, and PDX is easy to get in and out of, easy to meet up
with pre-arranged car service and the retail and restaurants are surprisingly diverse for an airport
of its size. I travel a lot, through many airports, including all three NY airports, and the PDX
TSA staff is out of character for Oregon - aggressive, poorly managed and obnoxious. My checked bag
is opened by TSA virtually every time I've left from there, my ID is scrutinized with loupes (it
once took ten minutes for two TSA agents to find whatever they were looking for on my driver's
license), and they are generally slow and procedure laden. I recently saw a TSA agent grab the
lapel of a jacket worn by a Mexican woman who did not speak English and yell at her to take it off.
I saw another TSA agent insist on taking away a walker from an elderly woman who obviously needed it
to pass it through the X-ray machine. One TSA agent grabbed the laptop in my hands as I was putting
it into a plastic bin for screening. I held onto it, and he was incensed. He then had his friend at
the X-ray machine single me out for a hand check of my bag. The original "grabber" then played out
the hand check for a half hour, in an attempt to make me miss my flight.
Portland Int'l Airport review by D Brock
14 March 2008 Customer Rating :
PDX is my home airport. As with others, excellent points are: manageable size and layout, shopping
(interesting shops and food, no state sales tax, and airport does a good job at enforcing "same
prices as in town" policy), connection to MAX light-rail right at the terminal. In addition, I'll
add that they do lots of nice musical promotions throughout the year: live music at various places,
both inside and outside of security. International connections are growing: NW to NRT and soon to
AMS, LH to FRA; transcon flights increasing as well. Often-slow baggage delivery is my only
complaint, and yes, having to take checked bags from check-in counter to CTX machine is minor
irritant as well. Still, small price to pay for an otherwise great operation!
Portland Int'l Airport review by T Porter
19 November 2007 Customer Rating :
As a Southern Californian, I consider PDX to be the Anti-LAX. Unlike LAX - PDX is clean, bright,
modern, efficient, spacious and pleasant. The shopping and dining options in the mall connecting all
concourses are among the most unique of US airports with lots of regional offerings instead of
national chains. It's not a huge airport, but rather a mid-sized airport for a mid-sized city. But
just like Portland itself, the airport is a gem. Did I mention how clean and sparkling PDX is? The
modern MAX light rail line from the terminal into downtown and suburbs is a bonus, and such a rarity
in America. The only downside is that PDX is not the mega-hub that Seattle or San Fran is, and so
you sometimes have a hard time finding non-stop flights for transcon or overseas destinations. But
overall, PDX is one of America's most pleasant and manageable airports to spend time in.
Portland Int'l Airport review by J Locicero
20 June 2007 Customer Rating :
De-boarding was quick and efficient. The terminal was airy and almost
eerily empty - just one sleepy guard near the exit! On the way home Sun
evening, I took the light-rail MAX train to the airport from downtown
Portland. It's about a half hour and goes through some interesting
neighborhoods. This is a rarity for American airports and especially one
as small as this, but it very easy and only costs $1.50. Again, the
terminal was quiet and security was brisk. The selection of shops &
restaurants was a bit underwhelming, but I found everything I needed
(magazine, gourmet pizza, oregon wine). I think calling this airport an
"architectural masterpiece" is a bit of a stretch, but all-in-all, a
well-designed and hassle-free airport. Can't wait to do it again!
Portland Int'l Airport review by Gregg Hillier
14 June 2007 Customer Rating :
PDX is a great airport in most respects: the lines move quickly, there
are separate security lines for Seattle-shuttle and Elite Frequent
Fliers, there is a good choice of food, and the vast expanse of glass
and skylights are great. Considering that Delta abandoned their hub here
in 2001 the Airport did'nt fall apart but instead recruited Lufthansa,
an NWA nonstop to Tokyo, and Alaska Airlines continues to grow PDX into
a small hub. Now the negatives: when checking bags you must get them
tagged at the ticket counter and then lug them to a TSA checkpoint,
which is sometimes far away. Worse is the baggage claim - it takes an
eternity for your bags to appear on the belt - no matter which airline
your are flying.
Portland Int'l Airport review by Sean Gavineau
24 March 2007 Customer Rating : n/a
PDX, Portland International Airort, is a stress free airport through
which to transit. The lines are relatively short, and fast moving. Staff
and the public at large, are all very pleasant, indeed. The terminal is
straight forward, with a one trip through security screening, that
allows you complete freedom to stoll around the terminal concourses.
This feature is especially appreciated when changing concourses to catch
connecting flights. There is a wide selection of food choices. Inside
the terminal is the Oregon Marketplace, a veritable mini mall, offering
a wide array of quality shops and travel services. And, believe it or
not, the shops are governed by the airport management, so that they are
not allowed to charge higher prices than their retail counterparts
outside the airport. And, to put a little icing on the cake, Oregon does
NOT have a sales tax, so the price you see marked on the merchandise is
the actual price you pay! Try PDX; I think you'll like it.
Portland Int'l Airport review by Lisa Young
7 April 2006
Prior to flying through Portland a month ago I had heard how "strict"
the security was in that airport. Yes, security was stricter. Various
stages of check-in did show to have a tighter security, more than other
airports. They were also extremely courteous, professional, and very
efficient. Exactly how it should be! Portland Airport was much larger
than I had expected however, the ease of movement in the terminals made
it easy to navigate around. All in all, it was one of the best run
airports I have travelled in!
Portland Int'l Airport review by Brian McLaughlin
16 October 2005
Finally glad they finished construction at PDX long enough for me to
enjoy using it. Currently based out of CVG, I am kind of picky about
airports, but as an ex PDX resident I am proud of what they've done.
The fern-overgrown carpark is derivative (did they steal the idea from
MCO?) but the large protective canopy over the arrival/departure zone is
the most practical architectural gem among US airports.
PDX originated reasonable shopping at airports in the early 1980s and
their collection has only gotten more eclectic since then. While the
Terminal D-E departure hall -- meant to be a grand space -- is now
podged with security equipment, it's hardly packed out: traffic moves
quickly for almost all flights. Unlike other airports, Skyteam (and most
other) silver elites get the priority queue at security regardless of
fare -- a real plus in my book. Airside, the best choices are Coffee
People, Widmer's Brewery and Northwest Travel Mart.
Portland Int'l Airport review by Stefan Paetow
12 July 2005
Easy to get into, easy to get out of, well-organised, friendly, straight-forward,
just the way I like my airports! Staff are courteous throughout, gate-side security
control was very apologetic about the inconvenience. Will definitely fly into this
airport again if I can.
Portland Int'l Airport review by Bob Barker
PDX is a most efficent, pleasant and user friendly airport. The terminal
is an architectual masterpiece. More international and tran continential flights
would be nice though. Alaska, Portlands primary airline (PDX it one of it's hubs) has
practically dumped PDX and has not added any trans continential flights that have
been added to SEA.
Portland Int'l Airport review by Mark Price
What a beautiful airport!! Well designed, pleasant to move around, generally helpful staff, good
food outlets, excellent parking close by, nothing but praise for the management of this facility.
Portland Int'l Airport review by M Devor
Just flew into PDX. It is a great airport. Spacious, comfortable, outstanding shopping, but more so
the staff are friendly. It is a user friendly airport and a joy to use. I love the shopping mall between the concourses. No sales taxes in Oregon makes
everything more attractive. The one improvement: they need an airside connection between the
concourses so that we don't have to undergo the hell of security if changing planes. I am ok to
strip down and endure it once on a trip, but now I desire to avoid having to undergo the TSA's
rigamore any more than I have to. Other than that, fantastic airport. Nice Sheraton on site and good light rail service to Portland.
Portland Int'l Airport review by Kevin Chan
Portland International is a great airport for its size. The terminal is well lit & airy while there
is a decent selection of shops & restaurants, both national & local retailers.
The only complaint I have about PDX is the lack of clocks in the airport. You'd figure an airport
would have loads of time telling devices.
Portland Int'l Airport review by C Rust
Portland International Airport, also known as PDX, is a wonderful airport. The City of Portland is
beautiful in the summer and still beautiful in the winter when it rains. There are a lot of
misconceptions about Portland. It rains more in Seattle, Atlanta, Houston, and Baltimore so
Portland is not the wettest city in the US. Portland has a great variety of aircraft and airlines
that fly into Portland. We get every type of Boeing except for the 777 and 717. 747's fly in
everyday, and so does the A-340 on Lufthansa. PDX has 3 International Airlines and 4 Airlines that
fly passengers internationally. They include Lufhtansa, Mexicana, Air Canada Jazz, and Horizon.
Portland Int'l Airport review by P Cox
International Airport (PDX) is an efficient, medium sized facility with
lots of light for dreary Pacific Northwest winters. Nice business class
lounges, particularly the Delta, United lounges. A relatively new light
rail run to downtown, which takes less than 40 minutes, is a great
alternative to taxis and limousines. Great shopping along all of the 4
primary concourses, with a city ordinance that prohibits shops from
charging more than main street prices. The best thing is that Oregon has
no VAT or sales taxes - great for out of town businessmen and guests.
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