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Bucharest Otopeni Airport Passenger Reviews and Traveller Reports

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Bucharest Airport
6 out of 10  6 out of 10
26 reviews

 



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BUCHAREST OTOPENI AIRPORT customer review :  28 January 2014 by Martina Petrova    (Bulgaria)

Rating : 1/10

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Recommended

In general, it is a normal airport. There are some shops, places to sit etc., bathrooms are relatively clean. However, I faced huge issues when I had to use the parking facilities. There is no gratis period for a car to come in and just pick you up for a very short period. This is very inappropriate, because afterwards the only way to pay is in the local currency. EUR is not accepted anywhere and the exchange rates are very unfavorable. Moreover, they did not accept to exchange small money (in my case 10 EUR). This caused a huge inconvenience for me and I have to say that the staff was not friendly either. I am definitely not keen on coming to this airport again!



BUCHAREST OTOPENI AIRPORT customer review :  2 December 2013 by BP Cullen    (UK)

Rating : 8/10

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Recommended

It was not particularly busy when I arrived and departed but I felt Bucharest was one of the best airport experiences I have had in years. Apart from a short wait to check-in, there were no queues anywhere and staff were courteous and friendly throughout. There is plentiful seating and a range of different food outlets (admittedly many selling similar food) and shops. A cheap alternative to a taxi is to use the bus into the city, about every 20 minutes and a return ticket costs about 2 euros.



BUCHAREST OTOPENI AIRPORT customer review :  3 September 2013 by B Rockwell    (USA)

Rating : 8/10

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Recommended

We started coming through here in December 2000. It's gone a long ways to finish what they started in the last 13 years, but obviously by the other reviews still have a long ways to go in the pre-security departure lounge. However, Lavazza is a nice touch because unlike the Starbucks model in which you have to help yourself and clean up your own mess, the Lavazza is fastidiously serviced by wait staff who are very polite and attentive.



BUCHAREST OTOPENI AIRPORT customer review :  21 August 2013 by Sam Hus    (UK)

Rating : 5/10

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Recommended

All the people I encountered in this Airport were friendly. It's not what I would say, in the league of Singapore's Changi but nevertheless functional in design. Anyone though, who has to spend more than 2 hours in the airport would be surely bored. Dining facilities are poor with the same saturated fat selection's. Taxi Fare to the airport from Bucharest Centre should be no more than 30 Leu. Avoid the taxi louts in arrivals or anyone who approaches offering this and that as you would anywhere. They will cost you a small fortune.



BUCHAREST OTOPENI AIRPORT customer review :  18 January 2013 by Emiliano Morchi    (Italy)

Rating : 6/10

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Recommended

OTP in fact is two airports in one. The check-in hall, the security controls and the passport control areas are old, overcrowded, messy and do not meet European standards. Once surviving this, the departure hall is new and nice, with many shops and bars. Especially in the morning it is suggested to arrive pretty early in order to get through the x-ray and passport controls: the queue is totally unorganized, time consuming and stressful.



BUCHAREST OTOPENI AIRPORT customer review :  7 November 2012 by Marc Guillemard    (France)

Rating : 7/10

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Recommended

Transferred in Bucharest coming from Paris to Oradea. OTP is a small airport, quite modern. The issue is that I landed "International" in the new terminal, had to walk (in a hurry because my transfer was tight) to the old domestic terminal to get my boarding card, to find that the door was in fact at the new international terminal, and walk back all the way! As there was only 1 line of luggage/passengers inspection open, and not very fast, that was really limit and I was lucky to board the bus on time. On the way back had some time to spend and could have a nice espresso and pastry in one of the bars. The international terminal is modern and clean, but do not expect the facilities and free-tax of Singapore, this is just a "regional" airport.



BUCHAREST OTOPENI AIRPORT customer review :  1 November 2012 by Nigel Stacey    (UK)

Rating : 7/10

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Recommended

Well having recently traveled through Henri Coanda airport I found that there is not much before you go through security but when you are there is quite a few shops although for some unknown reason in duty free they will not accept the local currency, which is the first airport I have come across that does not. In the international terminal is the Oasis self service restaurant, I went to purchase a couple of drinks and I only had a couple of 100 Lei notes left, the girl on the checkout went round other staff checking it was okay and not a forgery it was simply an unused note, I was then asked to pay by card. I took the note back and changed it at a money exchange with no problem whatsoever and returned to pay for my drinks. When in the queue a passport control officer paid for his drink with no problem and when I mentioned it he was so rude but as I was going to go through to depart what can I say would I use this restaurant again definitely not. Would I return to Bucharest again, probably not.



BUCHAREST OTOPENI AIRPORT customer review :  21 September 2012 by J Tydeman    (UK)

Rating : 4/10

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Recommended

The usual mix of rude staff, expensive food and poor signage. Not enough shops for a capital city airport.



BUCHAREST OTOPENI AIRPORT customer review :  21 April 2012 by C Roberts    (UK)

Rating : 9/10

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Recommended

One of the best small airports in Europe. You get in and out quickly, and the addition of the new terminal still keeps it efficient. Staff are not overly friendly. Lines are short and there may not be a lot to do but that's fine since you never spend long here. Traffic to the centre is much improved, but watch out for the taxi touts outside baggage claim.



BUCHAREST OTOPENI AIRPORT customer review :  5 January 2012 by L Wells    (UK)

Rating : 9/10

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Recommended

I travel regularly to Bucharest and have been impressed by improvements made to this airport. It is clean, directions are well signposted. If you use public transport it is cheap to travel into the City Centre by train or bus. The airport taxis are ok but watch out for taxi touts. To date I have had no problems with luggage on any of my trips through this airport and have had only friendly and efficient treatment by check-in and other staff. Coffee is expensive in the coffee bars though there are some coffee machines . Most facilities can be found here and security is clearly on view.



Bucharest Otopeni Airport customer review :  7 July 2011 by A Balas   (USA)

Customer Rating :  4/5

4 Star Rating   

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I was positively surprised by the changes that occurred in Henri Coanda Airport, in Bucharest. Now, it has a new terminal, over 40 gates I believe, and the duty free is actually open and it works. It still does not accept payment in Romanian Lei, (only $US, and Euros, and potentially credit cards). It does look like a nice airport terminal now, once you do the check-in. Before check-in, it's still outdated.


Bucharest Otopeni Airport customer review :  29 May 2011 by Patrick Curren   (USA)

Customer Rating :  1/5

1 Star Rating   

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I connected through OTP from Istanbul to Venice, on TAROM. After disembarking, all our plane's passengers were made to wait in a hallway, unable to enter the main terminal, for about half an hour. The guard in charge clearly did not know what to do with anyone. At length, someone else showed up and simply opened a door, letting everyone enter the terminal, not requiring any documents. The gate for our connecting flight to Venice was changed several times -- each time with no notice. The only way passengers knew there had been a change was if they happened to look at the departure board and saw that the gate was different. I found OTP to be decades behind the rest of the world.


Bucharest Otopeni Airport customer review :  25 October 2010 by R Wezeman   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Arrival at Bucharest Baneasa awful experience. Building is too small to accommodate all arriving passengers. Departures are even worse shady unorganized looking terminal. Security check takes forever and is an inefficient process. Waiting area at the gates too small too accommodate passengers of one flight, let alone if 2 flights leave at about the same time.


Bucharest Otopeni Airport customer review : 18 October 2010 by M Guillemard

Customer Rating : 3/5

3 Star Rating

Arrived from Paris to Bucharest OTP. The Tarom plane was allowed direct access. Quite a long walk, until you get to the passport control that went quick, with Police Officers that have improved a lot since the past days. We were waiting at belt 1 for the luggage as shown on the screen, when somebody noticed that our flight was no longer on this screen ! It had been moved to an other belt without notice. 2 days later flew from OTP to Cluj (internal flight) - check- in was quick and efficient, waiting-room much too small, with not enough seats, boarding by bus. All in all, not HKG or Singapore, but better than some other European airports.


Bucharest Otopeni Airport customer review : 20 December 2009 by Leonard Wells

Customer Rating : 4/5

4 Star Rating

I was impressed by the speed of immigration on arrival and received a nice welcome from the officer checking my passport. Customs ignored me and I was out in less than 8 minutes in total. The bus journey into the city centre was -as everyone says- a nightmare. The only way to avoid it is to arrive late in the evening and take a taxi. The departure was different. There does not seem to be room for a queue and if you don't speak Romanian it can be hard to check if you are in the correct queue. Nevertheless it was all fairly friendly and I have seen worse at Heathrow!


BUCHAREST OTOPENI AIRPORT review : 15 September 2008 : by Maria Ionita

Customer Rating : 2/5

2 Star Rating

Although it's only about 10 miles away from Bucharest, traffic to and from the airport is a nightmare: depending on the time of day, it takes anywhere from 2 to 4 hours to get there (also, beware of incredible rip-offs with the taxis; best arrange for someone to pick you up/drive you there). The new layout in the Departures terminal means that check-in, security screening and passport control move much faster now. There is plenty of space to sit down and stroll in the lounges, ok shopping, as well as smoking areas. Arrivals is still in some need of improvement: if you deplane via bus (which seems to be the rule rather than the exception), you have to climb two storeys on an incredibly narrow spiral staircase (and it can be quite difficult, especially with a heavy carry-on or a stroller; do not count on the elevators working). Luggage arrives quite quickly. But the biggest problems at Otopeni are the state of the lavatories and price gouging. The lavatories are, without exception, filthy: nobody seems to bother cleaning them very often, toilet paper and soap are frequently missing, and they also appear to double as smoking areas for the custodial staff. Price gouging is epic: a small water or Coke is over 3 Euros, beer and coffee are pushing 5 Euros. Same goes for the dismal snacks. In short, it's a terrible place for a long layover, but an ok one if you only have one or 2 hours to kill.


Bucharest Otopeni Airport review by James Duckworth

22 March 2008   Customer Rating : 3 Star Rating

Immigration quickly cleared and baggage quickly appeared. Travel into the city is a nightmare - the road network is wholly inadequate for a developing city. Check in for returning flight was quick with no queue but then very long wait at security probably due to heightened measures ahead of the NATO summit. Departure lounge comfortable, if slightly basic, but all outlets, food and non-food very expensive. Range of food on offer very restricted - OK for a snack but not more (even if you could afford it). All outlets will accept EUR but do not seem to have change.

Bucharest Otopeni Airport review by Robert Bushby

19 March 2008   Customer Rating : 3 Star Rating

There are separate buildings for arrivals and departures. Arrived on easyjet (although they may be switching to Banesca which is altogether the poorer relation of the two airports serving Bucharest). Bussed to the terminal from the aircraft and immigration was swift as was baggage retrieval. Once outside I recommend you press on through the throng of taxi touts and either take the bus into town or a grab Fly Taxi cab and they will be at the head of the rank where their supervisor will get you organized. The meter only ticks when you are moving which is just as well as traffic can be heavy. There are cheaper and just as honest taxis but they either have to be phoned for or you need to seek them out at arrivals. Departing was a breeze, security was pleasant but extremely thorough. Once through the formalities the shops are outrageously expensive compared to down town and whilst prices are displayed in euro local lei are readily accepted in the handful of cafes. Overall Otopeni is a small not very busy and clean facility surrounded by acres of apron and runway.


Bucharest Otopeni Airport review by C Roberts

23 December 2007   Customer Rating : 4 Star Rating

A surprisingly good airport in terms of efficiency. While check-in is becoming a bit more chaotic and takes longer due to increased traffic, it still has one of the quickest check-in times for an airport in Europe. Arrivals are usually a breeze. I think the longest I've had to wait at passport control is 5 minutes, and the longest for baggage 15 minutes. The building and services are in need of an upgrade, but that's OK with me since it's easy to spend a minimum amount of time at the airport.

Bucharest Otopeni Airport review by A Elbaloula

28 November 2007   Customer Rating : 2 Star Rating

Overall a clean airport, transfer from domestic to international flights very quick and bus connection very convenient. Airport personnel not smiling, customs officers rude and do not speak English, still not used to accept EEA/EU ID Cards and mix them up with other non-EU nationalities compared to Sofia Airport customs for example. A big smile is needed, even if you are a customs airport officer, to leave the country with a good impression.

Bucharest Otopeni Airport review by Rob Weeks

26 November 2007   Customer Rating : 3 Star Rating

Modern but quite small airport. Security and baggage efficient and quite quick. Travel between airport and city is horrendously slow - the road just can't handle the weekday traffic volume.

Bucharest Otopeni Airport review by Peter Cartledge

20 June 2007   Customer Rating : 4 Star Rating

A rather small, but clean, new airport with modern facilities, a good business lounge. Quite a number of shops, which I didn't use; a previous report described them as expensive, but all a/port shops are. Check-in was rather awkward because the area is rather small, not much room for queues and already despite its newness, can get very crowded. This could be a problem in future as Romania develops, particularly as the other airport in Bucharest has now virtually closed. Passport control and customs are quick and efficient and stress free on a European Union passport. Baggage handling also OK.

Bucharest Otopeni Airport review by Tony Maddern

28 August 2006   Customer Rating : n/a

Bucharest airport serves it's purpose, but it's nothing too exciting. Food outlets are very limited and overpriced, there are also some overpriced shops in the departures area. It is a fairly small airport, so moving through the airport is quick and easy. Transfers between Bucharest City and the This airport take about 20 - 45 mins. There are 2 methods of public transport between the city and airport. A bus, which takes 40mins to 1 hour, or a taxi which will cost about 3.00 - 6.00 or 8.00 if you get ripped off. Fly taxi is the only taxi company allowed to take passengers from the airport and their taxis charge twice the rate of the other taxi companies. I felt that it was worth me taking the time to provide this piece of information as there has been nothing written since last September, so I hope that it is published and useful to others.

Bucharest Otopeni Airport review by  Matthew Ross

1 September 2005

This is now a good, clean, modern and efficient airport - a pleasant surprise. When recently departing the airport seemed almost deserted, so there is clearly room for a considerable increase in traffic. In short, this could and should be a regional hub airport. In common with much of Eastern Europe, smoking restrictions are less than in the West. I cannot comment on public transport access as I was collected by car. Traffic to/from the city centre can be busy (and some pretty erratic driving can be observed), so allow plenty of time.

Bucharest Otopeni Airport review by  Graham Rothwell

31 May 2004

I've use the airport several times over the last 8 years and have found a great improvement in it service. it's still not up to English standard but considering it past I feel it's doing very well with most of the facilities are friendly accessible and comparable and better in price to ours in England. Prices may fluctuate but there no worse than the very, very high prices we can pay in our country if we allow the airports to rip us off.

Bucharest Otopeni Airport review by  Nikolaus Rieskamp

25 July 2003

The international airport at Otopeni has the international standard and is quite comfortable for a Romanian point of view. The building is clean and the ways are short, as the airport is quite small. The weak points are the rude agents at the buffets in the departure hall and especially the rip-off taxi-drivers who wait for arriving passengers. It is recommended to hold the luggage firmly in the hands, to avoid it getting loaded in the taxi faster than you can watch. Always negotiate the fare before entering/loading the taxi. Never pay more than 400.000 Romanian LEI (11 EURO) for Bucharest-City-Centre ! Normally, they demand 600.000 LEI or even more. Avoid paying in Euro, there are cash-dispensers and changing counters in the arrival hall. There is a good bus-link to the city (nr. 783), for only 10% of the taxi-price (37.000 LEI) that leaves every 30 minutes. Departure is downstairs in the arrival hall (no signs!), the stairs are close to the exits. Tickets must be purchased before boarding the bus in a nearly invisible shop-box outside of the building.









 


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